Marrakech

David Howard

⭐️⭐️⭐️⭐️⭐️ An Amazing Holiday at Dar Atlas Resort! From the moment we arrived, this holiday has been absolutely stunning. A huge thank you to all of the staff who made our stay truly memorable. There has been so much to do that we haven’t even felt the need to leave the resort! The food has been plentiful, fresh, and full of variety to suit all tastes. The daytime programme is jam-packed with activities, with something new every day to keep things exciting. In the evenings, the entertainment has been just as impressive - from fire shows and dance performances to fun karaoke nights. Dar Atlas Resort really has it all. We couldn’t have asked for a better experience - highly recommend! 🌟

jack chaloner

Did not enjoy our stay at all. We booked the hotel based off the pictures and the 4 star rating it had. However, when you get there it’s nothing like it. Rooms dated, not clean just for context my bedside lamp was hanging off the wall. The shower was old and basic and the toilet leaked the whole time and the food in general was terrible. The staff down in the bar near reception were all rude and seemed like they couldn’t be bothered serving us. There are a few occasions but there was one guy who always just chucked the water bottles on the bar instead of giving it me and they never actually acknowledged I was even there. They also tell you there’s a snack bar but that just doesn’t exist. They also have a sign where you can only grab 2 drinks per person however they allowed some to grab 4 or more at once. We went to try and use the water park but the water wasn’t running on the slide and there were not staff there to tell us what was going on. My partners dad complained about the AC not working (bearing in mind it was 40 degrees) and they did nothing to fix it and they completely ignored his complaint. By the end of the holiday all of us got food poisoning and couldn’t wait to leave.

Tapiwa Mutiba

If you're considering a family trip or a relaxing getaway, don't let the negative reviews hold you back—this place is a gem! We had a fantastic time from start to finish. The resort offers great value for money with a wide variety of tasty food options and drinks always flowing (yes, even if the wine isn't top-shelf, there's plenty of it!). The staff truly go above and beyond—they work incredibly hard and play a huge role in making the experience special. If I could tip every one of them, I would! The entertainment was delightful, and the pools were a big hit—perfect for both kids and adults. As for comments about it not being “English-friendly,” we found that to be complete nonsense. We had no issues at all. We’re a well-traveled family of five with three girls, and this trip made Morocco feel extra memorable. If you find a good deal—go for it! Chances are, you’ll love it just as much as we did.

d paton

Beautiful grounds,exceptional views of the mountains on a clear day. Big apartments. Lots of swimming pools and water features, very green. Very safe with security gates and plenty old boys discretely positioned to keep an eye on things. The excursion team is exceptionally helpful. I would advise to use them as opposed to going it alone (outside the hotel it's not so safe) . The food is the best I've had at an all inclusive. It's princeply geared towards the French but English is also spoken. This is good because the French choose to argue about a lack of bread ,ignoring all the mutton, back legs of beef and giant turkey 🍗 legs on offer. The entertainment team are very hard working and do a lot of chatting with guests and dancing with grandmother's and grandchildren during the live entertainment. The bar staff are good, the groundsmen and army of cleaners and cooks are also brilliant. The whole team is a credit to the King of Morocco and the generation he has brought up. The workers at Valeria Dar Atlas Hotel all show the best side of the Moroccan people regardless of their role. The establishment is a credit to Morocco and how Morocco presents itself to the outside world.

Stuart

If you're looking for a good family holiday, this is a great place. Good selection of food, but my younger son struggled with the food, but he is a fussy eater. There are lots of things to get involved in during the day.The entertainment team is very friendly and always comes around chatting to everyone, and get you involved in games if you want.At night, the events they put on are good. Bars is always busy, but it doesn't take long to get served. Bottles of water are always available and time of the day. Transport is available from hotel to main centre Marrakech but needs booked.

Julian I

Great hotel! The staff are super friendly and go above and beyond to cater to every need. The property is very clean and feels safe, making it easy to relax and enjoy. The pool area is perfect for unwinding, and the gym is spacious and well equipped. The only downside is that the “spa” is essentially just an indoor pool with a couple of hot tubs. That being said, I would definitely stay again!!

Amit Kohli

An unforgettable stay at Aqua Resort Marrakech! From the moment we arrived, everything was simply amazing. The water rides were thrilling and perfect for both kids and adults — endless fun all day long! Breakfast was jaw-dropping — an incredible spread with fresh, delicious options for every taste. We looked forward to it every morning. The poolside activities kept the energy high, thanks to the lively and friendly staff who made sure everyone was having a blast. And the evening entertainment by the bar crew was top-tier — fun, engaging, and the perfect way to wind down the day. Can’t recommend this place enough for families or anyone looking for fun, relaxation, and 5-star service. We’re already planning our return!

Anneke Sterk

We had a great stay at the hotel. Rooms were nice and clean. Only it was pretty warm at night in the room. Maybe it was because we were on the second floor and on the corner I don’t know. The food was great one of the best I ever had in an all inclusive hotel. The staff was really nice and always going that extra mile to help you. The aqua park was amazing so many pools and slides! Also the pools at the hotel were good. Only thing about that was they need to repair the bottom at the pool from the hotel because it is coming off. We are certainly coming back and will stay longer the next time.

Robert Wierzbinski

We spent 7 wonderful days at the Pickalbatros Aqua Fun in Marrakech and it truly exceeded our expectations. The hotel is fantastic – very clean, beautifully maintained, and with an absolutely amazing water park that kept both kids and adults entertained every single day. The staff were exceptionally friendly and helpful, always going the extra mile to make our stay enjoyable. Our room was spotless and cleaned daily, which we really appreciated. The food was delicious with a wide variety of options at every meal – something for everyone, and everything fresh and flavorful. What really stood out was the entertainment team – full of energy, creativity, and professionalism. Honestly, it was some of the best entertainment we’ve seen at any resort. We would 100% recommend this hotel to families or couples looking for a fun, relaxing and memorable holiday in Marrakech. Can’t wait to come back!

Laura Cartwright

Had the best time. The hotel is exceptional. The entertainment was consistent and lively for adults and children. The cleanliness was wonderful. Not a bad word to say about the whole holiday. Thank you shadow for getting us involved in the pool activities and bringing a unique presence to our family holiday. Hope to return and would highly tecommend.

Jenna Lee

Honest Review – Pros & Cons I’ll start with the cons, especially for families with young children, as this may be most relevant. We travelled with five children aged 4–9, and unfortunately, every single one of them developed an ear infection from the pool, with two also ending up with bronchitis. While this could be partly due to the amount of time they spent swimming, the pool itself was clearly not well maintained. The dirt buildup around the sides speaks for itself, and it’s hard to dismiss the fact that all five became unwell. • Daytime Entertainment: Very poor. • Kids’ Club: If you’re used to all-inclusive resorts where staff actively encourage children to join in, this will be disappointing. Staff were nowhere to be seen. • Evening Entertainment: Awful. Although the board advertises entertainment every night, it usually starts with two very poor karaoke singers, followed by… nothing. What’s listed often doesn’t actually happen. • Food: Limited variety. Great if you’re happy with mainly Moroccan food, but if you’re expecting different themed nights, you’ll be disappointed. Very challenging to get the kids to eat. The pizza bar was a hit — but frustratingly, they only start cooking once the doors open, meaning queues of 30–40 minutes are common. Now onto the pros: • The hotel itself and the rooms were clean. • Our air conditioning worked brilliantly. • Staff were always helpful, friendly, and polite. • Housekeeping did a fantastic job. • There’s a free shuttle bus to the market square, which was convenient. • Despite being a large group, we always found sunbeds and umbrellas without any arguments or stress. • The waterslides were a real highlight for the kids — fun and safe.

Tintu Antony

We checked in on 08/06/2025 with our 1-year-old baby and had a very pleasant stay. The reception staff were extremely helpful. We initially had a first-floor room, but due to the hot weather and low AC performance, we requested a ground floor room — they quickly arranged a calm and quiet one with a balcony, garden view, and great air conditioning. We were provided with a kettle for a 100 lira deposit, which was convenient. Housekeeping was excellent — towels were changed daily and the floors were kept clean. The entertainment team worked hard and did a great job. My baby especially enjoyed the activities during our 5-day stay. The food service was helpful and friendly. While the variety of food wasn’t huge, it was still good value for money.live cooking was so lovely ,especially omlette and piza The pools were fantastic — clean and well-maintained, with fun slides that added to the enjoyment. They have provided us free shuttle service to the city which was very convenient. Highly recommended for families traveling with young children!

Tony “Victor Meldrew” Wardell

The hotel staff were welcoming, very helpful and always friendly. Rooms were adequate but dated as is the hotel it doesn't seem to have had a refurbishment in a long time. The location is not good in the middle of nowhere with Marakesh a 20 minute car journey away. The food was good but caters more towards the French who I incidentally were the main tourist nationality staying in the hotel when I was there and they for the most part were incredibly rude.

Caitlin Richardson

Really loved the stay here with a warm welcome on arrival. Helpful staff and daily cleaning of the room. Beautifully maintained grounds and wonderful food. We especially loved the fresh pasta!!. The entertainment team were amazing, very welcoming and inviting. Would highly recommend this hotel!!

Courtney Morgan

All of the entertainment staff were brilliant and was the reason we extended our stay. Always making sure everyone is included and always having fun and a good laugh. I’ll stay here was amazing and would highly recommend if you’re looking for 30° weather in March to get away from England the bar staff were brilliant and always looked after us. Will definitely be coming back very soon. The entertainment during the day was brilliant and in the evening. The staff were very helpful and always there for a good time, getting in the pool with us and on the slides etc. Had such a laugh. Excursions were super easy to book and always so smooth on the day. This is the place to go if your looking for a hot holiday any time of year!

Baris Hakki

Great facilities, nice big main pool, and nice aqua park with a small variety of slides. Great activities throughout the day and a very good animation team. Very friendly, very engaging. Lots of fun for all ages. Food at the buffet restaurant was good, nice selection however mainly the same foods every day with a couple of changes. Nice spacious room. Only issue with the room was that it had an adjoining door to another door to the next room. We can lock it from our side however, noise travels through the door so when neighbours are noisy, the sound travels. Overall, very pleasant stay, many thanks to the staff and animation team.

Kamal HOUREDDINE

The overall experience was okay, but unfortunately the hotel is getting old—the amenities are rusty, and the rooms feel the same. The service, especially in the dining area, was one of the worst aspects of the stay. While there were a few great servers, others still acted as if foreigners should be treated better than Moroccans, and some served food as if they were doing you a favor.

Dingske

We were quite disappointed with the animation on Wednesday evening. According to the schedule, there was supposed to be a game night at 9 PM. However, nothing was happening. When we asked at reception, they couldn’t help us and simply sent us away. We eventually ran into an animator who told us it wasn’t taking place that evening and would only start the following week — despite the schedule clearly stating otherwise. The only activity that night was a live music performance. Our children were very disappointed. Additionally, it was frustrating that there was no charging point available for our electric vehicle. For a 5-star hotel in 2025, at the very least, a standard plug should be available. The pool lifeguards also seemed quite unmotivated — even giving a small push to help children down the slide seemed too much to ask. That said, the excellent service from Salma, our waitress, truly made our stay more pleasant. The food was tasty, though we would have appreciated more variety. The hotel itself could also use some renovation, as it looks a bit dated.

Eva Ol

Staff work incredibly hard to keep everyone happy. The entire hotel is extremely clean, from the rooms to the grounds you can always see someone cleaning and making sure everything is spotless. The buffet has a large selection of foods catering for different tastes. All food is fresh and tasty - well done to the catering team! The animation program is great for families, with a variety of activities. They work really hard to keep everyone entertained. I loved starting my morning with stretch with Happiness, the AquaZumba to the different evening events. A very child friendly hotel, perfect for families to relax with great facilities. Rooms are large and comfortable to accommodate families, although they are a bit dated and could do with an uplift. It is located on the outskirts of Marrakesh, about 20 minutes by car but the hotel offers a free shuttle.

Khalil Awad

We visited Eden Andalou Resort & Spa in the winter of 2016 for a family vacation, and although the aquapark was closed for the season, the experience was still fantastic from start to finish. The resort itself is beautifully designed with a charming Andalusian-Moroccan style — spacious courtyards, arches, fountains, and lush gardens that gave the whole place a very tranquil and elegant feel. Our room was large, comfortable, and perfect for our family, with warm décor and plenty of space to relax. One of the highlights of our stay was the spa area. The traditional hammam and massage treatments offered a perfect way to unwind, especially during the cooler months. The indoor heated pool was also a great feature, allowing us to enjoy swimming even in winter. The food was plentiful and varied — from Moroccan specialties to international dishes — served buffet-style with themed dinners and live music on some evenings. The staff were friendly, welcoming, and always ready to help with anything we needed. Even without the aquapark, Eden Andalou delivered a warm, memorable, and relaxing holiday experience. Ideal for families looking for a peaceful escape close to Marrakech with a mix of culture, comfort, and Moroccan hospitality.

Sandra Neves

Was an amazing experience! We stayed 6 nights, 2 adults and 2 children, and we loved the hotel and all the stuff! They are very friendly, very kind and with a lot of attention for everyone. The animation team was amazing too. We enjoyed all the days with them! We hope we return again and see everyone again soon! 🤩🙏

Benelfares Ibrahim

One of the worst guest experiences I’ve ever had. I visited Marrakech Ryads Parc & Spa to meet friends who were staying at the hotel. I wasn’t trying to access any facilities — just meeting them at the reception. However, the security guard at the entrance was extremely rude and refused to let me in, shouting at me in a very aggressive way. I called the reception and explained the situation, but the staff member I spoke to responded with zero professionalism, saying “we don’t allow outside visitors,” in an arrogant and dismissive tone. No courtesy, no explanation, no respect. Eventually, after my friends confirmed I was meeting them, I was allowed inside. We sat quietly at the reception for a coffee, but we kept feeling watched by the security staff, like we were doing something wrong. It was uncomfortable and unwelcoming. When I asked at reception why I was treated that way, they simply said: “That’s our policy and we’re free to apply it.” This isn’t how hospitality works — especially in a country like Morocco that values tourism and warm welcomes. As someone who works in the tourism field, I can say this kind of behavior damages the image of Moroccan hospitality. Policies are fine, but the way you treat people matters.

Luis Brooks

The hotel itself is decorated beautifully, with a very traditional style that makes it feel authentic and welcoming. Room sizes are great, and the cleaners are absolutely lovely, always making sure everything is spotless. The location is convenient too, being close to the airport. The entertainment team deserves a special mention, they work tirelessly day and night to keep everyone entertained. The nightly shows were fun, engaging, and offered something for all ages to enjoy. Daytime activities were also varied and well organised, and booking extra activities was easy with plenty of options available. The pool is a decent size with enough loungers if you get there around 9am. Unfortunately, there were quite a few downsides to my stay. Many of the staff were extremely rude, often not even acknowledging me when serving, which really dampened the experience. The food was repetitive and generally poor quality, with much of it being inedible, it has even made me unwell. WiFi was unreliable, cutting out at random times. The air conditioning was another big issue; in communal areas it was either set far too hot or not on at all, which is far from ideal in 45° heat. In my room, the aircon was faulty, dripping water constantly and making loud noises that disturbed my sleep. On top of that, the shower head was broken off the wall, making showering both awkward and uncomfortable. Overall, while the entertainment team, cleaning staff, and traditional decor made the stay enjoyable in some ways, the rude service, poor food, and serious maintenance issues let the hotel down. With some improvements, this could be a fantastic place to stay, but as it stands, I was left disappointed.

Laura Webster

We are currently staying at the hotel and I feel compelled to write a review whilst we stay here because I feel that the other most recent reviews are unfair and dont reflect how lovely this hotel is. The comments about other reviews being paid doe is truly unfair. This is a fantastic hotel! We arrived yesterday and were greeted by very friendly staff who went above and beyond to make us feel at home immediately. The hotel is very Moroccan! It's away fron the main city and is a beautiful arrangements of the main building and further smaller buildings. The size of the complex is enormous but never feels crowded. Our room has had a couple of issues (a shower head leaking and air conditioning dripping). We have mentioned this to reception and it has been fixed within 10 minutes without a single issue. This is impressive! The annotation team and bar staff are superb. They are very cheerful and seem very happy in their work. They are very attentive and appreciate we saying thank you to them in their language. Drinks are excellent. Branded drinks throughout the hotel and bottles of water. The WiFi is also superb. I am writing this review whilst our for a walk around the perimeter of the hotel. If you're coming on holiday to this hotel please enjoy the lovely mix of Morocco alongside home comforts. You're in for a treat!

solomansbandit

30 mins from the business or Marrakesh which I was happy with🤭 Lovely hotel with fantastic staff. Obviously some ants on the go which is expected. Hotel very clean and staff extremely helpful. Entertainment staff work long hours and waiters put up with a lot of rude customers, all staff were fantastic! Bed wasn’t overly comfortable but that’s a personal preference and shower head could do with replacing but other than that fantastic rooms with air con. Not sure I’d go back to Morocco but if I did would happily return to the hotel. Highly recommend

Mohamed Fejrioui

The perfect place for a couple or friends vacations! This is the third time and can't find a single thing to complain about here. Comparing to other hotel the price is a perfect deal, i work in a hotel next door with more than double the price wish doesn't worth it to be honest. We loved the calm and now with soft entertainment it's even better. Music is good, food is perfect and the place is just so clean that you can't even believe it. If you are into clubbing, you can find one of the best clubs and rooftop just next door (555 and sky5). No need to talk about the staff. You will just fall in love with them as soon as you step in the reception. The bar, the restaurant, the housekeeping, the spa, the gym... we found literally everything pleasing (we are so picky). Much love to all the stuff you're doing a really great job and a special thanks to the night bartender! He will make you smile whenever you go for a drink. See you guys next month ❤️

Sabeha Zaman

Both me and my husband just left the resort. It’s beautiful, just like the pictures. The service is amazing too, anytime you fall short of something, you ask, and they will get it for you. It’s not too far from the markets or the mall, about 10 minute drive. We recommend!!! We didn’t get to say bye this morning or leave a tip, as the shuttle transfer for the airport, rushed us. So here’s us hoping they read this, so they know how appreciative we are for being amazing hosts. Sabeha and Mo

Amy Phenton

We had a wonderful stay at Jaal Riad Resort. The relaxed ambiance helped us really switch off, and it was great to return to the peaceful resort after busy days exploring Marrakesh. The staff were so helpful and made our stay really enjoyable. The location is perfect, close to the city but away from the hustle and bustle. There’s a taxi area just across the street, and the staff were happy to hail one for us, which made getting around very easy. We ate at the buffet, pool bar, and Italian restaurant. All the food was fresh, tasty, and healthy. If you're after chips, head to the pool bar rather than the buffet! Also, many places in the city (including taxis) are cash only, so the ATM in reception was really useful. We’d definitely return. Thank you to all the team for a relaxing and enjoyable stay!

Leigh Dillon

We’ve had the most fabulous stay at the Jaal Riad resort for a week. It was the most relaxing vibe, clean, comfortable and overall just fantastic. The staff were very accommodating to our needs, helping us with queries and ensuring we have what we needed when we needed it. A special shout out to Khalid at reception, such a lovely guy from the start of our trip when he checked us in, to the day we left. Another special shout out to Saleem in the main bar, who again when above and beyond to help us with what we needed. Cannot thank them both enough. Highly recommend this resort 🫶🏼🙌🏼❤️

Emma El-Imad Renda

Came with my best friend for 4 nights. Absolutely loved our stay. Cannot fault anything. Rooms spacious and well maintained. We had a pool view. The whole hotel's esthetic gave a very morrocan feel. Food was good plenty to choose from. Pool bar served lovely quick bites to eat.. pizza, chips ect. The only one thing that could do with improvement is access to get water. Very small bottles and had to wait until 11am for pool bar to open. Staff at the main bar were lovely and always so helpful and kind. Entertainment wasn't much going on. A lady that just sat a sang then went on long breaks 😳 Belly dancer one night was good. Would of been nice to have a traditional evening experiencing the culture music ect.. As we came to have a rest we really did relax. I would definitely recommend this hotel and hope to return very soon. Thank you to you all at The Jaal Raid 🙏🏽❤️

Martina O'carroll

The best entertainment team for EVERYONE!!! The kids club is SUPERB making all the children feel involved and special in all of the activities. Lots of fabulous memories with the best hotel team. Out of all of the holidays we have had my children have loved it here - as have we. We have had the best time. Every day has been amazing. I would thoroughly recommend this hotel for an amazing time.

Rachel Morrison

A Fantastic Stay from Start to Finish! I recently stayed at this hotel and had an amazing experience from the moment I arrived. The place is spotless — everything from the lobby to the rooms was incredibly clean and well-maintained, which made me feel comfortable right away. The food was another highlight. Every meal I had was delicious, with a wide variety of options to suit different tastes. The buffet was always fresh, and there were even themed nights that added a nice touch. The bar was also great — well-stocked with a range of cocktails, local wines, and friendly bartenders who made fantastic drinks and gave great recommendations. What really made the stay unforgettable, though, was the animation staff. They were full of energy, super friendly, and worked hard every day to keep guests entertained. From pool games to evening shows, they brought so much life and fun to the resort. Whether you wanted to join in or just relax and watch, there was always something going on. Overall, this hotel exceeded my expectations. Great service, great vibes, and I would absolutely come back again!

Jessica Mayfield

We had an incredible stay at Kenzi Club Marrakech! The hotel is absolutely beautiful, with lush gardens and a relaxing atmosphere. The kids club was fantastic—our children were entertained and cared for every day, giving us time to relax. The staff were exceptionally friendly and always happy to help, making us feel truly welcome. Entertainment each night was vibrant and fun, with something for everyone. The food was lovely, with plenty of delicious options for all tastes. Highly recommend for families and anyone looking for a fun, relaxing holiday!

ABDERRAHMAN DIBI

The Kenzi Club Agdal Medina is a beautiful hotel that combines comfort and a friendly atmosphere. The rooms are spacious and clean, the gardens are well maintained, and the catering offers a good varied choice. The animation is present throughout the day without being invasive, which creates a pleasant atmosphere to relax or participate in activities. A real highlight is the mini children's club: the team is welcoming, dynamic and attentive, which allows parents to fully enjoy their stay while knowing that the children have fun and are well supervised.

Lina Trescarte

A top-notch entertainment team, always there to create a good atmosphere with lots of energy and kindness. The Kids Club is truly awesome, the entertainers are adorable and take care of the children. As if they were their own. The little ones had a great time and the parents are reassured. Thank you for all these wonderful memories.

James Nelson-Parker

OK we probably wouldn't have chosen this hotel had we not been part of a large group - a little too much 'fun' for us oldies! But... I cannot fault the place. It is huge, set in magnificent and beautifully maintained grounds. There are 2 enormous pools (we liked the quiet of the Zen pool). The food was superb, the buffet changing every day. The place is spotlessly clean and well maintained. The hygiene protocols that we could observe were top-notch. And the staff were all brilliant.

Daniel Martyn

There are so many things I want to say about this place and none of them are remotely bad. I have to start with the entertainment team as they are amazing. The attention they give to the guests is incredible and the level of care and work they give surpassed any experience I have had. The hotel is clean, the food is incredible and changes daily. It feels safe and I don't want to leave. I will be back.

Rekha

Our family of 5 had the most enjoyable and amazing stay at Iberostar Waves Club Palmeraie. The staff were attentive, helpful and couldn't do enough. A BIG shout out to Amina (manager) who was very warm, friendly, and an absolute star!! Another shout out to chef Amin who helped us with our dietary requirements and Younus who was always happy to help and attended to our every need. All the servers in the restaurant are hardworking, and are always happy to help. The entertainment team are excellent here, a BIG THANK YOU to the Kappa team who are full of energy, smiles and ooze with enthusiasm!! Housekeeping are excellent and always welcomed you with a smile and did an excellent job at cleaning our rooms and keeping the hotel spotless. This is a beautiful resort with the most amazing , hardworking and beautiful people. I would highly recommend Iberostar waves and cant wait to return!! THANK YOU ALL FOR MAKING OUR STAY A MEMORABLE ONE!!! ❤️ 💙

Saif Shah

We had an amazing stay at this resort. The food and drinks were plentiful, with lots of variety and great quality throughout. The staff were incredibly helpful, always positive, and genuinely entertaining—they went out of their way to make us feel welcome and keep the energy high. There were loads of activities available every day, which made the whole experience fun and engaging from start to finish. Highly recommend for a relaxing and lively holiday. Only 15 minute taxi to the city centre - we used the resort for our golf trip and would recommend for golfers.

D R

Insect infested, never seen so many bees, wasps, flies and ants in my life. Bees swarming anything with sugar in so your drinks and food will be covered in bees and flies. Sit still for more than 30 seconds and the ants will be eating your feet. Nowhere is aircon apart from your room. The pool is massively undersized for the huge volume of people on this hotel complex along with the restaurant which simply cannot cope with demand and resembles feeding time at the zoo with some of the most disgusting manners and lack of self control I have ever witnessed, people shoving and pushing to get to food like they had not eaten for days. Avoid this place at all costs, it’s one star at best. Don’t let the pictures and reviews fool you. You have been warned. Update - this morning we went for breakfast and whilst eating our breakfast we noticed cockroaches in the restaurant. One of the waiters noticed a cockroach and quickly swept it into the kitchen area! This hotel has a serious infestation to which MANAGEMENT are ignoring as they are very aware of this. If this is how front of house is, I can’t imagine how behind closed doors in the kitchens must be like.

KB

I had a fantastic stay at this hotel! One of the highlights was definitely the animation team around the pool—they were all amazing and brought so much energy and fun throughout the day. There were activities happening non-stop, keeping everyone entertained. Emma, who was part of this incredible team, really stood out by showing great attention to guests and creating a welcoming vibe. Her presence added something special to the experience. The entire hotel staff was also incredibly kind and helpful from the moment we arrived until the day we left. Everyone made sure guests felt comfortable and well taken care of. Highly recommend this place for anyone looking for a fun, lively, and friendly atmosphere!

Alice Matthews

What a lovely hotel! My husband and I came here on our honeymoon, and had a wonderful time! The food was lovely and varied in the buffet restaurant and snacks bar. The stay includes a visit to the Moroccan restaurant which was peaceful, with love music playing and an incredible menu of authentic foods! Drinks were always delicious and plentiful! The swim up bar is often busy, but drinks are made quickly and with a smile! Good selection of pools and activities to do. We had a swim up room too which was a nice experience to have our own little space just outside our doors. You never had to fight for a sunbed (in fact they tell you not to reserve them with towels which is refreshing!). Was a nice touch to have a 'loud' and a 'quiet' pool for those who want involvement with the animation team and those who just want to chill. The staff were also amazing - every single person we encountered was friendly, smiley, working incredibly hard and could not do more to assist you. Every housekeeper, gardener, chef, waiter, bar staff, reception staff and security guard was an absolute delight!

Mia Rose

If you notice positive reviews mentioning staff members by name, be aware that guests are encouraged to leave these reviews in exchange for free drinks. We were offered shots ourselves in return for one. The food is adequate. A few dishes are decent, but overall it is nothing special. You will not go hungry, but unfortunately my partner suffered food poisoning during the second half of our stay, which was very disappointing. Drinks are extremely weak and it takes several before you feel anything. The outdoor bars are also covered in flies and bees which makes the experience unpleasant. You are not permitted to order shots, and champagne, prosecco, or bottled wine all come at an extra cost. The indoor pool also requires an additional fee of 150 MAD per person per day. While I understand some facilities may come with extra charges, it should not be advertised as if it is included. The rooms are spacious and well presented. However, ground floor rooms attract ants if any food or drink is left out. Upper floor rooms do not seem to have this issue. The pools themselves are lovely with plenty of available sunbeds throughout the day which is a positive. That said, the music played around the pool was extremely slow and somber which is not at all what you would expect for a holiday atmosphere.

Angelika Markowska

This hotel was absolutely amazing !! The staff so helpful and attentive from the second you arrive, they automatically feel like family to you. We arrived and got served their famous tea and biscuits. We was taken to our rooms and we got offered drinks right away. Everyday they was very helpful and gave us good advice. Rooms were really clean and had everything you needed. Towels were getting changed daily. Not a single bad work I can say. If I come back to Morocco I’m returning to this hotel!

Ann-Marie Matthews

We had the most amazing time for our honeymoon. The staff was so friendly and always checking in as you walk pass. The bar staff was very good but there was one that stood out the most in the evening which was Zizo he was so friendly poilet couldn't do enough for your. He always makes sure you have got drink. His nickname for my other half was Maiblu guy 🤣 The pool side team was amazing but a big thanks to Momo making sure we had everything we need. The evening entertainment was fantastic and the dJ was brilliant. Can't not fault this hotel we would 100% recommend this to anyone that is looking to get away and to relax. The while grounds was so tidy and clean. We would definitely be coming back. Thankyou all for making out honeymoon so special. Ann-Marie & Dan

Marco Frias (qvimera)

My stay at Hotel Akabar in Marrakech was nothing short of a disaster. I regret booking this place and hope others don’t make the same mistake. Here’s why: 1. Pool? More Like an Empty Hole One of the reasons we booked this hotel was for the pool, only to arrive and find it completely empty. Not a drop of water. No signs of maintenance or explanation—just a useless, dry hole in the ground. 2. Low Water Pressure = No Proper Shower Taking a shower here is an ordeal. The water pressure was so weak that it was impossible to properly rinse off. It felt like trying to shower under a leaking faucet. 3. Scammed at Check-In The receptionist blatantly overcharged us on the city tax. She seemed exhausted from fasting for Ramadan, which we understood, but that doesn’t excuse what happened. She charged us way more than the listed rate, then acted confused when we pointed it out. Despite multiple attempts to fix it, she just kept pretending she didn’t understand and never corrected her “mistake.” A total scam. 4. Terrible Breakfast – Stale and Repetitive Breakfast was the same every single day: dry, stale bread, bad coffee, and tasteless pastries. Zero effort, zero variety, and definitely not fresh. It felt like they were just recycling old food. 5. No Outlets in a Triple Room Our room had three beds but only one visible electrical outlet. In this day and age, that is ridiculous. We had to take turns charging our phones, which made planning our days incredibly inconvenient. 6. Ridiculous Food & Drink Policy The hotel does not allow guests to bring in any outside food or drinks—not even bottled water! This means you are forced to buy everything from them at ridiculously high prices. A small bottle of water cost more than triple what you’d pay at any shop nearby. It’s an obvious cash grab, and it made our stay even more frustrating. This hotel is a joke. Stay anywhere else if you can.

Shaik Masood

Fantastic hotel with all friendly staff and smiling faces. On check-in, was welcomed with such sincerity, was allotted a good view room on the first floor. Located in the midst of some top restaurants and most happening places around, is also walkable distance from most historic places in the city. The food was just mediocre and slightly pricey for what it was worth. The Tajine was good, but the European dishes could be avoided.

Fabiola Tomaz

I didn't stay here. I'm writing this review because I couldn't find any recommendations for the restaurant at the Akabar Hotel. The food is excellent. The tagine with pieces of meat is very affordable and delicious. It melts in your mouth and is very juicy. We had mint tea and local Moroccan beer, both delicious. The service was very good. I highly recommend the restaurant at the Akabar Hotel.

ana moraes

Dirty rooms, hair everywhere, and lack of hygiene with food. Not allowed to bring your food and water to the rooms and then you try to buy it from them and they make it very difficult.

david tor

Not a bad hotel clean and comfortable. However they don't allow you to bring in your own food or drink you can only buy this in the hotel and take it to your room which is a bit expensive. Would need a taxi to get about from the hotels location as its a bit far out. Staff were very friendly.

Huzaifa Mallu

Jawad was a very friendly receptionist and a credit to the team alongside his colleague who worked 3-11pm . You can exchange money at hotel by giving GBP for MAD for 11.00 exchange rate however there is an ATM at the hotel near the restaurant . Location is about 10-15 mins away from the main strip which is ideal . Taxis are always outside . Hotel was better than expected with 1 adult pool 1 family pool and 1 kids pool with sunbeds available throughout the day . Housekeeping are always doing a great job . I would only recommend more towels and more tables and chairs for balcony and AC in reception. Apart from that value for money is great at this hotel . It isn’t extravagantly luxurious but it does the job in a decent way for a good quick getaway

Rafal Dabrowski

Great hotel for rest and relaxation. Very nice and helpful staff. Quiet and peaceful hotel, breakfast buffet but very varied, the cook prepares delicious omelettes. In a short distance (5 minutes walk) good restaurants with delicious Moroccan food. I highly recommend.

Waqarun

Terrible experience ! Arrived at 10:30am and we were told the rooms are not ready until 2pm in the afternoon we were left waiting in reception until 12pm when we were finally shown the room the room was not clean carpet wasn’t hoovered however fridge did not work in the scorching heat, requested a iron we were told we have to pay for it separately including clean towels everyday they told us there is a charge ! After complaining to the manager she swapped our rooms to luxury family room however we still had the same problems in the rooms, the room was not clean no kettle or water no complimentary drink or water bottle, after complaining about the fridge 2nd time an engineer was sent to the room who was fixing the plug sockets as well as fridge because nothing in the room worked including lights ! It gets worse saw one or two cockroaches every night whilst we stayed, we had to beg and keep asking for normal hotel service whilst we were there the floor was never cleaned everything was stained including towels and housekeeping are thieves as they stole my daughters jumper that she arrived in and her travel pillow, She was very upset I still can’t believe after the terrible treatment they steal from you too ! The pools are not cleaned and rubbish is not picked up by the pools either, the worst experience ever Breakfast staff were okay but not approachable and they look miserable every morning with the same breakfast ! Would not recommend this hotel save your money only good thing was its location and nice building.

Sufian

Absolutely terrible experience – avoid this place at all costs. This has honestly been the worst experience I’ve ever had abroad. The manager was incredibly rude and unhelpful throughout our stay. My young son suffers from eczema and occasionally bleeds during the night. Instead of addressing this with any empathy, the staff waited until the fourth night to tell us there was blood on the sheets—then had the audacity to charge us £380 for four nights of sheets, which is completely unreasonable and exploitative. The Wi-Fi barely works—it’s so bad that you might as well not bother trying to connect. On top of that, the place is infested with cockroaches, and there are no proper ceiling lights—just a few dim lamps that don’t light up the room properly. Breakfast was another disaster. I literally saw ants crawling in the food, which made me feel sick and completely put me off eating there again. And to make matters worse, the plug sockets stopped working during our stay, making it impossible to charge our phones or use basic appliances. To top it all off, one day my shorts accidentally fell over the balcony. I asked the housekeeper for help, and while they initially said they’d assist, they left me waiting for over 30 minutes with no follow-up. In the end, I had to dangerously reach over the balcony myself. This place is unsafe, unsanitary, and run by staff who clearly don’t care about guest wellbeing. I strongly recommend you look elsewhere—this is not worth your money or your peace of mind.

Nisa Ahmed

This is an honest review : I don’t understand the numerous complaints about the tiniest little things in some of the reviews I have read. In my opinion, for the price we paid it’s a nice hotel, lovely smell as you enter the lobby and reception . It’s clean and airy, nestled in beautiful grounds and the reception staff were polite and helpful. It’s great Value for money, big airy rooms, nice beds, clean linen with toiletries provided. There was no kettle or complimentary tea or coffee in the rooms but we had our own tea bags and asked for a kettle, which was instantly provided. The Lock on the balcony door was faulty and was fixed straightaway. The breakfast was lovely! Clean big area with comfortable seating - a variety of foods, hot and cold, tasty omelettes cooked by the chef, nice selection of salads, cakes and pastries all fresh. Arabic tea and coffees all in ample supply. NO COMPLAINTS, everything was perfect for us and we are thoroughly enjoying our stay. Book this place with confidence, it is great value for money and close to all the great attractions, a little shopping mall 5 mins walk away too!

Kelly Norman

Hygiene is extremely poor, birds on the restaurant above and by the food. Toilets are not cleaned regularly and tables are not wiped down. When the glasses run out, the staff will swill the glass with water and then use it for another guest. As a result family members and other holiday makers have all reported upset stomach issues and have spent up to 2 days in the room. Air conditioning does not work in the rooms and there isn't anywhere with the resort that has functioning air conditioning. On arrival, reception staff provided 2 key cards to rooms which already had other guests in. Glasses given freely to guests around the pool, and shards of glass in many areas. All entertainment day and night is in French, no attempt to translate into any other languages. If French speaking you are served at the bars, if not you are left waiting. This hotel does not try to accommodate any other nationality and you are ignored by staff. One or two very nice individuals within the main bar who really tried to make you feel welcome. At the water park you are unable to get a drink or use the 1 inflatable for the slide as there are so many people just pushing in and not waiting. In the nightclub you are charged for drinks and everything stops at 11pm in the bar area. The music is French drum and base or African drum and base, played full blast on repeat all day long around the main pool. After multiple complaints about the safety and poor hygiene throughout the holiday, We were given lip service about the desire to improve and accommodate. Nothing improved. The bar manager was the rudest person and deliberately targeted English and refused them more than 2 drinks per person whilst serving French guests with multiple drinks and serving ahead of the English despite having queued for ever as it was.

Tasha Sayers

Absolutely awful if you're English. Just don't go. Everything was in French, didn't understand the entertainment they didn't even try to involve us. The lady reception staff were lovely & the room maid was so sweet. We had different coloured wrist bands to the french. Double cheak your money when exchanging to the conversation as we were £40 short. There are birds in the dining hall, so just a heads up. It's not completely all-inclusive as you have a red fob & so many complaints that they were charging people money to their rooms. The bar at the aquamarine is shut & only a shop where you have to buy things but it's so hot the drinks you take with you get warm so quick so can't spend alot of time over there. The service is do slow you can ask to be served so many times. it's like they look right through you. But if your french it happens immediately or they even stop serving us to serve them, queue jumping at it's best. Air conditioning isn't great & kept breaking down & when the power cuts happened, obviously, it would work. Just so busy there the pool was packed awful beat music round the pool just asked politely if they could put on some works wide music maybe not French & got told were not just accommodating you go to another pool. But where we were sunbathing, they were at least 12 English & just wanted something a little different. As they had gone to lunch anyway. The list is endless, cockroaches, and ants in the rooms. I travel a lot & would never recommend this hotel. As it's sold out of France by a travel company to send them there.

Tinisha Digallu

Holiday | Family Spent 10 night at this resort, I can that the animation team are great I would say my family got along with OKING the best he was very kind and made us all welcome, I would say that the food is sort of the same each day and not much options for breakfast, the bar service has some good workers but most the time they would let people with different wrist bands infront and let them push in. Other then that the weather was great and enjoyed our holiday ☺️

cerys bell

The hotel was absolutely amazing! Animation team are so friendly and attentive especially Oking. And all animation team was great. Would recommend to anyone if you want a good time. The food was very nice and delicious and all services friendly and they nice and cleaners and the hotel was very good and at night time they need only to change animation to for shows make to English too to we can understand too , it was a good holiday here we come back soon .

Catherine Hyde

Ricco from the animation team made our stay so much more enjoyable. Super friendly and made us want to be involved in all the entertainment. The resort is beautiful, the rooms are perfectly adequate as you are not on holiday to sit inside all day! Every member of staff goes above and beyond to look after you! Anwar ( unsure of the spelling) in the main restaurant was fantastic and gave amazing service. Always had a table ready & brought us over Rose every evening! We never had to ask for it. Customer service & client engagement was second to none throughout the hotel Do not be afraid to try all the food, and the Atlas Sunrise is the perfect pool drink! Definitely go to the Pool Party, try the extra charge cocktails and definitely walk to the aqua park to swim in the pool. Its quieter but always sunbeds available! Alot of poor reviews which do not reflect the hotel at all. 10/10. Sad to be leaving!

Daniel Pitari

Awesome riad. We had a double room which was small, bur we kinda knew that in advance. Everything is super clean and well looked after. Bathroom is good but shower wets everything. Not a big deal. Awesome continental breakfast every morning on a beautiful rooftop. Definitely enough to get you started in the morning. Our last morning we had to leave early and they organised a take away breakfast for us 👌🏼 Very close to medina.

Mr A

My friend and I stayed here for 5 nights while in Marrakesh. Great location, through a passageway and away from the bustle and energy of the square. Beautiful décor with helpful and kind staff. Couldn't ask for anything more. Staying here made our trip a delight.

Jodie Owen

My friend & I stayed 4 nights here & I can’t speak highly enough. Even before we got there the correspondence, support and help was amazing. They collected us from the airport, they were waiting with a sign for €15 which saves so much hassle. The rooms were immaculate and the building was Perfection. The morning breakfast on the rooftop was something we looked forward to as it was delicious. The customer service was second to none. I’ve stayed all over the world but could honestly say 10 out of 10 all day long! We will definitely return and recommend to everyone who goes to Marrakesh. The location couldn’t be more perfect.

Jen W

Gorgeous Riad in a really central location. Friendliest and most helpful staff, couldn’t have done more for us. Breakfast was a lovely selection, very fresh. Would highly recommend.

Hengzhi Lu

Fabulous Riad in the centre of Marrakech, well maintained to high standards and sparkling clean. All staff are very nice, they helped to arrange our dessert tours as well The Riad has a convenient location and is easy to walk around the old town with plenty of nice food options.

Celine Rooney

We booked with Jet2, which was quite good value for money for staying at such a nice hotel with half board included. It’s located just outside of Marrakesh, away from the hustle and bustle, but only a short ride going in the centre, either with free shuttle bus or 100MAD one way taxi. The hotel ground is beautiful, room blocks/landscape are designed to fit in the environment of the area, the room itself is a bit on the small side but enough for 2 adults and a toddler. The newer rooms are further away, but the reception was kind and changed us to a ground floor and closer (older) room because we don’t want to carry the pushchair up and down the stairs every day. Baby cot was very comfy for our toddler, even though it took a while to arrive despite we requested with Jet2, I did appreciate the housekeeping team was working in the heat so couldn’t complain. Air conditioning in the room is godsend and technician arrived quickly when it was not working at one night. Facilities are very kids friendly, what’s better than two pools to spend a lot of time in with a toddler every day? - The kids club! It has a lot of activities for both toddlers and older kids to do with/without their parents, they can also babysit for a charge. Food was tasty, including the buffet breakfast, light lunch at the breeze bar and the buffet dinner, a great range of selection and a good mix of Moroccan food and international cuisine. However, I reckon the most valuable asset of the hotel is its friendly and helpful staff, we love that everyone we met were welcoming and smiley, including the reception, bellboys, housekeeping, maintenance, catering, big thank you to all of them who provided excellent service. The one thing that I’m not 100% happy was that we were overcharged 600MAD for services that we didn’t used, good job we noticed this when we asked to pay for the bill prior to checkout. The receptionist kindly sorted this out for us eventually, but it was a long wait and a bit inconvenient.

Adeeb Naveen Muthusamy rengasamy

I stayed at Barceló Marrakech recently and it was one of the most relaxing getaways I’ve had in a long time. From the moment I arrived, I felt welcomed — the lobby is beautiful, the atmosphere is calm, and the rooms are spacious and spotless. One of the highlights of my stay was the staff, especially Aylan. He was so kind, attentive, and genuinely cared about making sure guests had a great experience. He helped me with everything I needed, always with a smile, and his professionalism really stood out. The food was fresh and varied every day, and the pool area was perfect for unwinding. The only small thing to note is that the hotel is a bit far from the city center, so you’ll need to arrange transport — but for me, that added to the peace and quiet. If you’re looking for comfort, amazing service, and a place to truly relax, Barceló Marrakech is the perfect choice.

Silvano

Amazing setting. Spent a week here. Great free shuttle bus to town centre. Had a few teething problems here. In my experience it was better to speak to reception in person rather than by phone as they would agree to do stuff but then not do / send items to room. Much better face to face. Omar from customer relations was great and very helpful. Had a packed schedule so didn't spend much time at the resort. Would love to go again for 2 or 3 days just to chill out.

Q C

We stayed here for a week and it’s a fabulous hotel. The grounds are beautiful and there’s plenty to do if you’ve got children with you. The rooms however are a bit dated and the family room we had, counted a sofa bed as an additional sleeping space which isn’t ideal. The food variation isn’t the best so you do find the same options available. However everywhere is kept neat and tidy, and staff are incredibly welcoming and friendly. The only other thing is the sewage smell when they are doing works every day as it can become quite intrusive!

Helen Ahad

This is one of the best hotels that we have stayed in. It's set in a quieter area on the outskirts of Marrakesh and is truly an oasis of calm and tranquility. The beautifully maintained gardens provide a backdrop for relaxation and an appreciation of the natural surroundings. The rooms are set apart from the main building surrounded by trees and flowers ensuring you awaken to the sound of birds singing and the scent of the gardens. The rooms are on the small side but clean and functional, we spent very little time in the room making the most of the outdoor space. We stayed half board and the buffet style food was very good with a wide range for breakfast and different options each evening, along with some very good local wines. We didn't eat at the A La Carte restaurant as we were more than happy with the buffet choices. Both pools are heated and very clean with plentiful sun loungers and parasols. There are Pool bars offering a range of drinks and snacks at a reasonable price and complimentary daily activities such as stretching, yoga and aqua aerobics. There is a free shuttle bus from the hotel to the centre of Marrakesh which takes around 20 minutes running from 9 - 6.30 and is definitely worth using for a visit to the Medina. Lastly I would like to mention that all staff were extremely friendly and helpful which contributed to us having such a wonderful holiday. We will definitely be coming back to this hotel.

A B

We’re so please we decided to stay at Riad Armelle over a larger hotel. It’s very traditional and so comfortable. A little heaven in the middle of the hustle and bustle. We stayed 7 nights and would have stayed longer! Staff super friendly and nothing is too much to ask. The breakfast was very good. Thank you so much!!! Definitely recommend!

Piotr Książek

Amazing, beautiful Riad, wonderful staff. I was a bit skeptical after reading the comment about the AC being weak. Nonsense. We set the air conditioning so high that we froze - with 40 degrees Celsius outside. The only real downside I can find are the surrounding streets. They're narrower and more chaotic than most in the medina. The Riad, however, is an oasis of peace.

Elle Rens

Cici, the hostess, is an absolute asset to this Riad. She looks after her guests as if they are family - nothing is too much trouble. The Riad is obviously an older building, but it is exquisitely beautiful. It is very central and you can walk anywhere. We have loved every moment here. Excellent dinner and light but good breakfast.

Jamie Coxon

No complaints about the Riad Armelle at all. From the moment we arrived the staff were exceptional. Rooms were small but cosy and a lovely roof terrace. Even made a little friend who would come to visit us every night when we sat in the roof with our wine. Great location and only about a t minute walk from getting dropped off by the taxi.

Mogha Philip

We stayed here for 3 nights and we still can’t get enough of this Riad. It’s one of the best stays we’ve had. The staffs are amazing and nice, rooms are cleaned daily and they offer light breakfast. The room we stayed in was so cool despite how hot the temperature was, it has a traditional style design which was very unique. The Riad is about 10 mins walk from the city centre and 15 mins to the market square. There are shops amd restaurants around the area with options to select from. Overall, I loved and enjoyed my stay here. Check the video for more details on the Riad

Mairead Cuk

We had a wonderful 4 night stay at Riad Christina , a few minutes from the medina.Samo gave us plenty of useful information and a map to help us navigate the city . The rooms were tastefully decorated Moroccan style, the bed super comfortable, breakfast was served on the terrace by Ayman that set you up for the day.We had dinner on the terrace the first evening at a time that suited us which was delicious .All the staff were incredibly happy, friendly and helpful.We went to Ourika valley with Hassan and had such a great fun day🤗.Ismael drove us to the desert for our camel ride and show and took us the the airport on our last day. What a marvellous team. Also a big thank you to the lovely ladies and apologies for not knowing your names❤️. Would definitely recommend staying here and I know I will return 🥰

Cristina Memet

Was our first time in Marrakech and this Riad was best choice we made. Staff was very friendly and welcoming, gave us great tips on how to navigate in the city and it's a short walk to the main square. Room was clean and tidy with a good air conditioning. Me and my friends we had amazing nights relaxing at their lovely terrace. They have a good selection of drinks (alcoholic and non alcoholic) and food, shisha it's also available. I highly recommend this place for someone visiting the city.

Natasha

Such a warm welcome and the sense of walking into a family Riad, with its traditional decor, ambience and hospitality, Riad Christina captured our hearts from the moment we arrived😊😊 Simo took care of us like we were part of his family, check in was so simple and he even helped to arrange transport for a surprise my partner had booked by driving us there himself! I was also able to practice my Darija with Simo who was so patient with my pronunciation 😃 The room was warm, well lit and beautifully decorated and furnished with a well appointed bathroom. The bed was so comfortable we were asleep as soon as our heads touched the pillow - sweet dreams Moroccan style 😴 A traditional hearty Moroccan breakfast served in the reception area really set us up and we were so sad to leave this hidden jewel nestled in the heart of the medina as we continued our Moroccan adventure. Thank you to all the wonderful team at Riad Christina from both of us ❤️❤️ There are not enough stars in the sky to rate your beautiful home and hospitality ✨🇲🇦 BssHa 🙏🏽

Marius Mihaila

We stayed at Road Christina for 4 nights and the staff were very helpful and accommodating. Even though Marrakesh can be very busy and a bit crazy, the accomodation was our place where we could relax. I would recommend this place and the activities they recommend. We went to Ourika valley and it was a lovely day trip. It was nice to go somewhere where wasn't too busy. On the way we stopped to look at pottery being made and we could buy some if we wanted. We also stopped in an argan oil shop and we got to try different oils to eat and cream and oils for our skin.

Lucio

If you want to stay in the medina, this is an oasis in the middle of it. Great breakfast too. The people that run it are the best!

Sham Etti

My stay at Riad Karmela was wonderful and memorable, the rooms were cosy, air-conditioned and traditional. Room service was dedicated and friendly, breakfast was sumptuous. Location while been very central within the Medina with attractions and landmarks easily accessible it does come with busy pedestrian and motorbikes traffic (however I slept well without noise been an issue). No regrets😊👍🏾

Simona Harea

A well-deserved oasis of peace and coolness in the chaos and madness of the Medina in Marrakesh. I stayed for 4 days in Marrakesh with my family and had a wonderful time at Riad Karmela. The inner courtyards are beautiful, the rooftop terraces as well, and the small pools and jacuzzi really add to the atmosphere. The rooms are tastefully decorated, with great attention to detail and in keeping with the local style — each one with a different color theme. A few small imperfections are part of the charm of the place. The staff were kind and welcoming. Breakfast was varied and plentiful. This was by far the best accommodation we had in Morocco — the only one that truly exceeded our expectations during our trip, in a country where hotel standards are far below what we Europeans are used to. If we ever come back to Marrakesh, we’ll definitely return to Karmela Palace. Highly recommended!

TJ Shabs

What a fabulous Riad! Located in the Medina. Spaces were beautiful, 3 buildings, many areas to enjoy including rooftops with plunge pools, reading areas, areas for enjoying a beverage. Dining area was an oasis, trees and greenery galore with fountain and there were great breakfast options, dinners delicious. Rooms were large, had great character. Bathrooms well-appointed. Service was just amazing, staff really cared you had everything you needed and helped arrange pick-up, drop-off and just were so friendly! Can’t say enough about the great experience we had!

Thirza Rouschop

Had the most amazing experience in Marrakesh due to the lovely staff of this hotel. It was an oasis of beauty and peace in all of the chaos of Marrakesh. The staff felt like family at the end of the week. They treated us with love and warmth.

B Roy Chaudhary

A most wonderful oasis in the heart of Marrakesh. Felt very safe with teenagers in the Riad and no worries about locking rooms etc. staff paid so much attention to detail and really looked after us. A special mention for Mohammed who went out of his way to make us all feel so welcome. Traditional Riad which only had narrow alleyway access but would recommend ordering the Tuk tuk ride from front desk - the kids enjoyed that rare experience of the tuk tuk riding through the narrow alleyways.

Dave Rangel

We went to get the Haman treatment at the spa. Let me say that it was INCREDIBLE! You definitely need to follow their directions if you are not familiar with Marrakesh. Their instructions are very accurate. Once we arrived our host put us in our separate spots. We did the couples treatment. All the staff was amazing and attentive to our needs. Make sure to drink plenty of water before you arrive. The Hamman is very intense and relaxing. The massage afterwards is the icing on the cake.

Alice Barroso

Absolutely loved my spa experience at this beautiful riad. The Moroccan hammam and couple’s massage were incredible! so relaxing and rejuvenating. Huge thanks to Fátima and her two golden hands for making it truly unforgettable. The riad itself is gorgeous, the perfect setting for a peaceful escape. Highly recommend!

Claire Allberry

We had a spa experience at this Riad: it included the hammam and a 30mn massage. Booking it was very easy and we were given very clear and detailed instructions to find the Riad (it is in a small alley). The service was excellent and we were given mint tea at the end. The massage in particular was very relaxing: a whole body massage, literally from head to toes! Excellent value for money.

Nora Kenty

I didn’t stay at this Riad but I visited the spa and it was fantastic! My husband and I loved the private Hammam experience - it was warm and relaxing and we felt completely clean after the scrub. Then we got couples massages that were wonderful - my husband doesn’t even like massages but he loved this one!

Bronte Wilson

We loved our Hammam and massage experience at Riad Al Ksar and Spa. We were looking for a private version of a Hammam and massage for a couple that wasn’t too expensive. The packages here ticked those boxes and didn’t disappoint. Both treatments were lovely, and it was nice to sit in the beautiful courtyard with a tea afterwards feeling very relaxed in the tranquil setting.

Reece Culpeper

I managed to see the entrance, the foyer and the pool area.  I didn't like any of them and I cant recall one thing within this hotel in my brief stint I was there which would give me any promise this it would improve through out the hotel. As you enter through the old rickety wooden gate into the 'yard' you will already have a feeling that the stay here isn't going to be great.  Through the old front wooded main entrance into a dark and dreary foyer area surrounded by old brown leather recliners you will not be greeted with a beverage but with an unprofessional receptionist.  The receptionist while you booking you in will have multiple conversations with other people as they pass and completely ignore you all whilst you are checking in. At this stage, after peeling myself of the recliner while still waiting to check in, I ventured into the 'pool' area to have a look around. It's certainly a pool and its in an area however its not an area you would enjoy spending time and look to relax. More prison court yard with a hole in the ground filled with water. At this point, we decided to check out albeit we still wasn't checked in and after being refunded for the tourist tax, which to confirm we were incorrectly over charged for requested for a refund and a taxi to leave. The refund I was told to take it up with booking.com. 15minutes later as the taxi arrived and the bell boy done a deal with the taxi driver we was on our way. As the saga continues regarding the refund (I was being polite to the hotel before this stage and explained I booked the wrong hotel in error, which I booked that day) HOWEVER due to the fact the hotel continue to ignore my request for a refund and haven't even acknowledged my message/email a week later I thought it would be easier to provide genuine feedback and honest review for other people traveling to the hotel. I was fortunate to stay at another hotel however if I had to spend my holiday at this hotel I would have been so unhappy counting down the days until I flew home.  The photos on the site do not look anything like it, don't spoil your holiday/break.

Reju Emmanuel

One of the worst hotels I’ve stayed at. There was no cleaning, no air-conditioning, and no Wi-Fi throughout our stay. Despite complaining multiple times, nothing was done. The room was not properly cleaned, and the staff seemed inexperienced and untrained. The food was terrible, especially the hot drinks — the staff had no idea how to prepare them. Although it’s rated as a 2-star hotel, the experience felt even worse. Trip type: Holiday · Couple Rooms: 1/5 Service: 1/5 Location: 1/5 Room: Air conditioning didn’t work. Complained several times, but no action was taken. No Wi-Fi in the room. Nearby activities: The market is around 6 km away — not convenient at all. Safety: Very poor. Walkability: Not a good location for couples or walking around. Food and drinks: Very bad quality. Staff are not trained, especially when it come

Adriano Pinto

Far away form the city center, good luck to get back from the city center to that hotel by taxi, prepare your wallet you will get scam all the time. The room was pretty good! I had a big balcony, the toilets were pretty good for Morocco.

Muhammad Ajooba Ebrahim

This hotel doesn’t deserve its 5-star rating. The food was a joke—long waits for meal and insufficient portions at breakfast .The pool, spa, and fitness center had ridiculous hours, basically making them useless. It’s clear this place has stopped caring about the basics. Definitely won’t be back.

Flowerger w

The hotel was ok but service could be improve considering its a 5 star hotel.. breakfast and dinner was normal.. nothing special.. Told my husband i wanted an iron sent to our room.. the front told him that the front desk is only open from 10am to 6pm.. timing of which we would be exploring the city..

Saad Sualeh

From the moment I stepped in, I felt like I was home! Riad Nasreen exceeded my expectations in every way. The staff were warm, welcoming, and went above and beyond to ensure my comfort. The room was cozy, clean, and well-appointed, with every amenity I needed. What truly impressed me was the attention to detail and the personal touches that made my stay feel truly special. The breakfast was a lovely everyday and the lunch and dinner were superb. The wonderful staff always made me feel pampered and took care of all needs. The location was perfect, with easy access to many nearby attractions. But honestly, I was so happy in the Riad that often I didn't want to leave! If you're looking for a place to stay that feels like a home away from home, look no further. I can't wait to return and experience it again. Thank you to the entire team for an unforgettable stay!"

Syed Saad Sualeh

We had our first experience of Marrakech this summer while staying at Riad Nasreen. Riad Nasreen is beautiful, traditional and spectacular with a very authentic Moroccan vibe. The staff was wonderful, helpful, friendly and attentive to all of our needs. They are very welcoming and gave special attention to our 7 years old daughter. The location is great as it is in the old town near many attractions. The food was authentic and flavorful. The breakfast was amazing and so was the dinner. The roof terrace is a lovely place to relax with a nice seating area. We thoroughly enjoyed our stay and will be coming back very soon.

Raghad Al-Dojaily

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions. Special thanks to Khalid, Habib, Ghita and Khalid for makes our stay memorable 🥰

Robert Catherall

Lovely stay at Riad Nasreen. The staff were lovely especially the night manager Khalid. Our room(s!) for our family of four were lovely and spacious. The Riad is in a great location and is calm and tranquil.

Valentina Tessaro

An exceptional experience. We felt great right from the start, and we were welcomed as if it were our own home. The rooms are in typical Moroccan style, which makes the stay even more charming. The staff is very kind and always available, the breakfast is delicious and plentiful. The Riad is located in a very quiet area and is just minutes away from the Souk. I can only recommend this spectacular place.

Mark BR

This hotel was outstanding for so many reasons. Staff - all staff were exceptional. From the front desk, to the bars and restaurants and the animation team - everyone was fantastic. But an extra special shout out to Jenna, Mo and Soufiane who really stood out as exceptional people that are a credit to the hotel and made our stay very special. Entertainment/Animation Team - the whole team were excellent and had a wonderful ability to get you involved. They create a wonderful atmosphere through the hotel and make a real effort to get to know people. The best team we have seen by some way. Food - excellent variety and very good quality. The head chef also took a real interest in our experience from the start. Rooms and facilities - the whole resort is incredibly clean, including the public toilets. Our room was lovely and very spacious (Family Suite). We would return for sure!

Lily Tinkler

Hotel was very clean and staff are very helpful when you need them. the bar and food are phenomenal. The rooms are very clean and the cleaners are very welcoming and helpful if needing any hygiene products ext. Khalil is a very good and is able to get you involved in all activities the activities overall are outstanding such as the pool party at night on Saturday. Overall the stay here is definitely worth booking

jessica willows

The food is a buffet and has a variety of delicious options and even for allergy’s the chefs are always willing to do things that you can eat. The workers always have great attitude and always want people to join in games and very convincing to do stuff even if you don’t want to. The hotel in general is quite a classy place and has multiple beautiful rooms and when it’s hot outside you can come in a have the air con which is a great gust of coldness for when your sweating. I would recommend for anyone and i would come back if i had the chance to next year.

gary bolton

Had a really great time away at Sol oasis the staff were extremely friendly and helpful and nothing was too much for any of them. Also the entertainment was top class always something going on whether it be pool games yoga or even salsa classes with khalil. The entertainment staff also make sure that everyone gets involved. There’s also a wide variety of food that fits most people’s taste buds.

P Meggs

From the moment we arrived, the atmosphere was warm and welcoming. The entertainment staff truly made the experience unforgettable – a special shoutout to Khalil, who brought so much energy, fun, and positivity every single day. Whether it was poolside games, evening shows, or just casual chats around the resort, Khalil and the team made everyone feel included and uplifted. And let’s not forget the cocktails – absolutely top-notch! Soufiane, the bartender, was amazing. Not only were his drinks some of the best I’ve had on any holiday, but he was also so friendly and attentive, always remembering our favorite drinks and serving them with a smile. The hotel itself is beautiful – clean, spacious, and with a lovely Moroccan charm. The pool area is perfect for relaxing, and the variety of activities means there’s never a dull moment. If you’re thinking of visiting Marrakech and want a resort that combines comfort, fun, and genuine hospitality, Sol Oasis is the place to go. I’m already planning my next trip back!

Natella Parsadanyan

Beautiful hotel next to the mall and not too far from Medina. Everyone is super friendly and helpful. Rooms are clean and very well air conditioned. They have excellent breakfast and dinner included in stay. Better than 5 star all inclusive hotels.

Ilyas Elfarricha

Overall experience was alright. The rooms are a bit damaged and not very clean upon entry. The included buffet is nice and diverse, however the regular power cuts weren’t appreciated, and the room service wasn’t very attentive: left the room for 2 hours with the please clean my room sign but even after that long it wasn’t cleaned, knowing that the room service lady was in the room in front of mine. The hotel is far from the city center, hence you can’t really catch the essence of the city without having to rely on taxis who charge an outrageous price for a 10 minute drive. Apart from that it was alright, not very adapted for an extended stay in my opinion ( it has to mainly do with the proximity to the city…)

Xavier Feiteira

We had the pleasure of staying at the Palm Plaza Hotel in Marrakesh at the end of our vacation, and it truly exceeded all our expectations. From the moment we arrived, the hospitality and attention to detail were outstanding. Upon check-in, we were warmly welcomed by Abdel, who was incredibly helpful and ensured a smooth arrival. He guided us to speak with the guest relations team, specifically Nadine, who went above and beyond to make sure our stay was as comfortable and enjoyable as possible. After learning we had just returned from an exhausting trip to the Sahara Desert, Nadine took the initiative to accommodate all our needs and made us feel truly cared for. We were placed in a beautiful suite selected by the hotel team, which was not only spacious and well-appointed but also perfectly suited for a restful and luxurious experience. We felt that every effort was made to ensure our comfort. Another special thank you goes to Ouafae from the guest relations team, who was equally kind and attentive. She, along with Nadine, ensured that every request we had was met promptly and with a smile. Their professionalism, warmth, and dedication were truly appreciated and made a lasting impression on us. The hotel’s amenities also contributed to the exceptional experience. The breakfast buffet was excellent, offering a wide variety of choices, including an omelet station and delicious Moroccan specialties. It was the perfect way to start each day. Even after check-out, the hotel continued to impress us. They kindly stored our luggage, and allowed us to enjoy the pool and facilities while we waited for our late flight—this thoughtful gesture made a big difference and added a final touch of generosity to our stay. Thanks to the entire Palm Plaza team, the final days of our vacation were truly memorable. We will certainly recommend this hotel to all our family and friends, and we will always look back on our time here with great fondness. Thank you for making the end of our trip so special!

Honest Personal reviews

I had a very disappointing experience at this hotel. The reception and buffet staff were unpleasant, rude, and at times outright disrespectful. The hotel rooms are poorly maintained there was visible green mold on the walls, dusty carpets, and even large cockroaches roaming around, which is completely unacceptable given the price range. During our stay, my friends and I became severely ill, which raises serious concerns about hygiene and cleanliness. As for the location the hotel is very close to the airport, so expect to hear up to four loud planes passing by every hour, even at night. I found this extremely disruptive and unsettling. Additionally, it's important to note that burkinis are not allowed in the swimming pools, making this hotel unsuitable and not inclusive for hijabis or anyone who prefers modest swimwear. On the positive side, the breakfast buffet is fairly well-rounded. The outdoor green spaces are well-maintained and offer a relaxing place to walk and unwind aswell as some indoor areas like the reception. And lastly unlike the rest of the staff the cleaning ladies are well mannered and helpful. But overall, I’m deeply disappointed and will not be returning. I do not recommend this hotel to others.

jamal ajan

We had an very good experience at Palm Plaza. A young Lady at the The guest relation gave the best service. At the restaurant they where so nice. The rooms clean everyday. Service was great.

Barbara Watt

Good location to access the mall, medina and lots of restaurants, lounges. Big hotel and very busy when we stayed so service levels by pool not the best. Run out of towels and no sun loungers to be found as all taken. Would stay again but in quieter season. Staff all friendly enough and amenities are good.

Mya El haddouchi

Disgusting hotel, dirty sheets that they never change. When we arrived they hadn’t changed the sheets. I can confirm because we booked 7 rooms and 5 of the rooms had the same issue. We had blood on the sheets. 1 towel between 4 people (family room), extremely rude staff, horrible breakfast. Outdated. Extreme slow service at the pool. In general ALL VERY RUDE!! Wasted £7k for 5 nights for 7 rooms!!! What sw waste

Shelley Kimber-Smith

A stunning hotel just a short walk from the Medina. The rooms are spacious, impeccably clean, and well-maintained. The food was exceptional—we dined multiple times at the Italian restaurant and enjoyed both the lunch and breakfast buffets, which offered a fantastic variety of fresh, flavorful dishes. The heated pool was perfect, with plenty of loungers available around all three pools. The gardens are beautifully maintained, creating a peaceful atmosphere. I indulged in a spa treatment on our last day, and it was hands down the best massage I’ve ever had, with very reasonable pricing. Every staff member we encountered was warm, courteous, and eager to assist. We can't wait to return in October!

Ahmed Dfouf

Here’s a possible comment in English about Kenzi Hotel: I had a pleasant stay at Kenzi Hotel. The service was excellent — the staff was welcoming and always ready to help. The rooms were clean, comfortable, and of high quality, making for a very relaxing experience. The location is also great, close to key attractions and convenient for getting around. However, I was disappointed by the fact that residents still have to pay for access to the pool. I believe this should be included in the stay, as it takes away from the overall value and experience. Let me know if you'd like a shorter version or one tailored to a review platform like TripAdvisor or Google.

Rachel Wilkinson

Huge bed. The staff are all welcoming. The pool was nice and the garden very pretty. The food was mainly good. For a 5 star hotel however is didn't have what we expect. Some things seem a bit old and could be replaced. We only had one dressing gown and one cup in the room. The toilet floor was not clean and there was a lot of debris around window.

Mpendulo Mhlaba

Just had an amazing experience at Be Live Experience Marrakech Palmeraie with my family. The staff were very friendly in particular Mohamed. They were awesome and made our experience great. The food was also very good though there is room for improvement with offering a variety of food instead of having the same in particular breakfast. The place has many different activities each evening which makes it more exciting. Collectively the staff are very friendly and always happy. The hotel also has a nice shop which has very friendly staff. They offer all sorts of stuff including water floaters Morocco souvenirs.

Mireia Sáez Nueda

I had an amazing vacation with my family at Be Live Hotel! Everything was perfect—the staff were friendly, the rooms were clean and comfortable, and the service was top-notch. What made the experience even more special was the animation team. The shows were so entertaining, and the Kids Club was a lifesaver—my kids were happy, safe, and had so much fun every day. We truly felt like one big family, even though everyone was from different cities and countries. Thank you to the whole team for creating such a warm and welcoming atmosphere. We’ll definitely be back!

Sophie Mason

I had a fantastic time at the Be Live Experience Marrakech! From the moment we arrived, the warm welcome from the staff made us feel right at home. The hotel is beautiful, clean, and well-maintained, with spacious rooms and lovely Moroccan decor. The entertainment team was full of energy and kept the atmosphere lively day and night with shows, games, and fun activities for both kids and adults. The kids club was a big highlight — the little ones were always excited to go, and the staff there were incredibly kind and caring. The restaurant offered a great variety of delicious Moroccan and international dishes. Every meal felt like a new experience, and the service was always top-notch. Special shout-out to the bar team for their friendly service and great drinks!

Young M

The entertainment team was fantastic, with daily activities and shows that kept everyone engaged and entertained. From live music to dance performances, there was always something going on. The restaurant served delicious meals with a great selection of local and international dishes. The breakfast buffet was amazing, with plenty of options to start the day off right. The rooms were comfortable and stylishly decorated, with all the amenities I needed for a relaxing stay. The staff was friendly and helpful, always willing to lend a hand. Overall, I had a wonderful time at Hotel Be Live Experience Marrakech and would highly recommend it to anyone looking for a great stay in Marrakech! 5/5 stars."

GJ Jenks

We had a fantastic stay at Be Live Experience Marrakech – perfect for families looking for a mix of relaxation, culture, and fun! Here’s a breakdown of what stood out: ⭐ Entertainment & Activities The hotel offers a great variety of entertainment throughout the day and evening. From morning fitness sessions to pool games, dance classes, and nightly shows, there’s always something going on. The evening performances were lively and varied – traditional Moroccan music, live bands, and even family-friendly comedy. The animation team was energetic and really went out of their way to engage both kids and adults.

Zornitsa Boyanova

The first thing which made me a huge impression was the service - exceptionally good! The staff was super polite, nice and professional. The hotel is very clean, well-equipped and established, rooms are cleaned almost every day, and towels are being changed very often as well. The second thing which is worth mentioning - the breakfast. So many choices, which are always fresh, prepared every morning in front of you. Haven't eaten a better breakfast than this one anywhere else. The only thing which was not on the level I expected for the price we paid was the spa center. The indoor pool was rather chilly, the massages were nothing exceptional. Overall the spa center needs to be improved in terms of services, amenities etc. Excluding that, everything else was 10 out of 10.

Yasser Amin

Lovely hotel with private direct entrancr to the shopping mall. Rooms are lovely. Breakfast/food is lovely. Staff are very welcoming. 1 issue is the main pool can get so busy there isn't enough sunbathing chairs. Also I booked a room with pool view expecting to see the beautiful pool in the photos but they put us near another pool with a not so elegant view.

xosage

We checked into our room around 5pm and immediately noticed that the bathroom was filled with flying ants. It was unclear what exactly they were, but it was unacceptable either way. We reported it to the front desk and it took three to four phone calls for someone to eventually come spray the bathroom. It was clear that the cleaning lady was already aware of the issue, which made it even more disappointing. Later that night, we returned from dinner to find that the infestation had gotten worse. The bathroom was completely invaded by bugs, even more than before. We had no choice but to move to another room at 1am. The staff member who came to assist us was on the phone the entire time. He did not bother to end the call and clumsily carried our suitcases with one hand, hitting the walls as he walked. He placed the bags in the new room and left without saying a single word to us. It felt very unprofessional. The cleaning staff were not friendly and rarely greeted us or smiled. They seemed uninterested and unmotivated. On several occasions, they forgot to bring us water and fresh towels. We had to call multiple times just to get basic necessities, and once again, it often took three calls for someone to finally come. On a more positive note, the receptionists were friendly and professional, and the valet staff were also helpful. The breakfast was exceptional, although the dining area was consistently overcrowded. Overall, the experience was disappointing and the hotel does not meet the standard of a five-star stay. It felt more like a three-star experience.

Majed ALabdaly

One of the most beautiful resorts in Marrakech — its rating doesn’t truly reflect the level of enjoyment, exceptional service, and warm hospitality offered to guests. The rooms are modern and spacious, and every service — from housekeeping to guest relations to the pool team — is outstanding. The breakfast buffet is also impressively large, offering a wide variety of both local and international dishes. I was pleasantly surprised with a birthday celebration: my room was beautifully decorated, and I was presented with a birthday cake and a lovely bouquet of flowers. It was truly a remarkable experience, and one I will definitely repeat. My only suggestion would be to introduce some entertainment activities at the pool — it’s spacious and perfectly suited for that.

EG

We had a very pleasant stay at the Savoy Hotel in Marrakesh. The location is excellent—close to the Menara Mall and just a short drive from the Medina. The hotel grounds are beautiful, with lovely pools, spacious common areas, and a relaxing atmosphere. Our room was clean, comfortable, and had a nice view of the pool area. The breakfast buffet was generous and varied, with both local and international options. Most of the staff were helpful and professional, especially the housekeeping and front desk teams. However, we did encounter a bit of confusion with the concierge desk. We asked about taxi prices several times during our stay, and each person gave us a different answer—sometimes quite far apart. This inconsistency made it difficult to know what to expect and left us feeling a bit uncertain when arranging transportation. It would be helpful if they had more standardized information or clearer communication regarding this. Overall, though, we enjoyed our time at the Savoy. It offers a luxurious setting with great amenities, and with just a bit more attention to service details, it could easily be a 5-star experience.

SBhome SBHome

I had a truly wonderful experience at Mövenpick Hotel Marrakech. From the moment I arrived, everything was impeccable – the ambiance, the cleanliness, the food, and above all, the service. The staff go above and beyond to make you feel welcome and comfortable. A special thank you to Ms. KHAULA from the Jamra poolside team. Her professionalism, warm hospitality, and constant smile made our days by the pool even more enjoyable. She truly embodies the spirit of excellent service and made a lasting impression on us & the kids.❤️ Highly recommended for anyone looking for comfort, relaxation, and top-notch service in the heart of Marrakech.

Shanika Ramdial

The hotel is really aesthetically pleasing. Everything was clean and well presented. The smell of the hotel is definitely what’s stands out to me - it smells amazing. All of the staff were even truly friendly especially Naima who was our lovely host during breakfast at. She was extremely friendly, accommodating and welcoming which made our stay really special. I would definitely recommend this hotel.

U A

Excellent hotel. Friendly staff. Clean and spacious. Highly recommend this hotel. Rooms are well equipped and comfortable. Good selection available at breakfast. Daily chocolate hour between 5pm and 6pm is nice along with complimentary tea. Thoroughly enjoyed my stay. Thank you to the team at the hote.

ilea mathis

Absolutely lovely hotel. Great service thoughout. Clean. Well maintained. Breakfast is phenomenal and selections of food abound. I had breakfast with several peacocks every morning of my stay. There is a lovely tea/coffee shop inside the hotel that has an excellent selection of gourmet treats including high end packages teas and coffee. The pool area is absolutely spectacular with showers, cabanas, bars, and several pools to suit your tastes. Rooms are well appointed (iron is in the room. My room had an adorable small balcony which I enjoyed every morning and evening to listen to the passive sounds of the city. No worries about noise. I slept well and in reasonable quiet in my cozy bed. I would stay here again and am now eager to visit other Movenpick properties thanks to this visit.

Sky Direct Travel

The location of the hotel is good The quality of the hotel is average for a 5 star hotel. Personally my room had a lot of damages + a door which would not lock so they put a make shift door stop on. Restaurant service is very slow the tables are left dirty until you chase the restaurant staff over 3 times to clear the table.

Graham Gibbs

This does not feel like a five star hotel. I was woken up because of subpar service at 2AM two nights in a row. The first night, another guest was banging on the front door to be let in for what must have been five minutes, calling the front desk multiple times which I could hear from my room. I finally got dressed and went down to the lobby to let them in, both for their sake and mine, but by that time the attendant had returned to the front desk. I know that other Riyads nearby always have someone at the desk and security to ensure this never happens; why wouldn’t you at least take the phone with you if you are leaving the locked door unmanned you know that you have guests outside? The next morning, someone from the desk called me at 3 AM as a wake up call. When I initially booked, I was planning to leave very early so I can understand how this mistake would’ve been made. Except when I checked in, I explained to them that I was no longer leaving early like the rest of my party and in fact requested a late checkout for that same day so that I could book a spa service for that morning. They did book my spa appointments and insured I could have a late check out, but they did not cancel my wake up call. My spa service was running only a few minutes late, despite being the only guest using it, and the person behind the front desk invited me to sit in the lobby… No water, no tea; perfectly fine but not what you may expect from a five star hotel. Finally, a huge pet peeve is when I can’t use the mirror in a bathroom without bending down considerably. I’m tall but not ridiculously tall (6’3” / 191cm) and the mirror in the bathroom did not even reach my shoulders! For some bizarre reason it was just a strip of mirror above the sink and then wall above it. The staff was very friendly, and seemed genuinely kind, but often seemed rushed like they were trying to juggle too many things or guests at once.

Sammi M

This Riad is in a very safe part of the old Medina. Staff are WONDERFUL! Very kind, super helpful, and all of their Recommendations were a 10/10! This Riad/ hotel is VERY clean. The breakfast as well, is excellent for Moroccan standards. Fresh fruit, order from a list of Omlettes, coffee and fresh orange juice, pancakes and the list goes on. Fun Rooftop patio. Great for Groups too. 👏👏👍👍😊😊🇲🇦

Edward Tse

The room was big and clean. The staff at the restaurant were friendly and helpful. However, the services at the front desk were pretty average if I compare with other Moroccan riads. The room was badly maintained; the towels were ragged, the hinge on the hair dryer was broken and the couch was falling apart. This is not something I expected from a five stars riad.

Jon_ C

We spent 2 nights at Riad Nashira right before the end of the year. Overall...great service, nice facilities. The staff provided outstanding service from our arrival to departure. I'm not sure if I'd consider the riad a 5-star facility, but the courtyards and rooftop lounge are nicely decorated and well equipped. Our room was nice...comfortable bed, good water pressure for shower, etc. The only issue we had was the noise...stone walls and no soundproofing made it hard to sleep. The riad's located within a few minutes walk to the souks and easy walking distance to the major sites within the Medina.

Sarju

Summary : Wonderful hotel, amazing staff, great location in the old city. Highly Recommended. My family and I stayed at the Riad Nashira & Spa in Aug 2022 for our summer hols. Great location, whilst walking through the narrow old streets, entering through the traditional Moroccan door and then take a deep breath to admire the courtyards and amazing architecture. A lot of care, thought and detailing has been put into this Raid building. The staff are equally very polite and knowledgeable. Everything felt very personal and all our needs were always catered for. We did ask many questions to the staff and they always had a smile and provided helpful information for our stay. +10/10. We highly recommend the Riad Nashira & Spa for all who want to get a feel for the old city and stay in Marrakesh.

Ifeoma Ugochukwu

The staff was great! Very welcoming and eager to please. The rooms were huge, multiple baths and toilets, very clean and well kept. The only down side was 1. AC not cooling well even at the lowest of 18 degrees, 2. Some staff members could not speak English and at breakfast time, when it was crowded, did not understand the orders and so food kept getting delayed. We were also a huge crowd ( close to 50 ladies who came to celebrate 50 yrs), and so I think the hotel did not prepare well enough for our number. Generally, it was a great stay and I will definitely go back another time. I will also definitely recommend this hotel!

Katie Zimmermann

An Unforgettable Stay in Marrakech My son and I had the most wonderful stay at the Fairmont Royal Palm Marrakech. The hotel itself is stunning, but what truly sets it apart is the exceptional staff. Every single person went out of their way to make us feel welcome and cared for, creating an atmosphere of warmth and genuine hospitality. A very special thank you to Monsieur Mohammed Amine, Concierge, whose impeccable service and thoughtful arrangements created unforgettable memories for us. His dedication and attention to detail elevated our stay beyond expectations. We are deeply grateful to the entire team - from reception to dining to housekeeping - for their kindness, professionalism, and care. We left with beautiful memories and are already looking forward to returning.

Anouchka Bala

The Royal Palm Marrakech clearly places customer service and guest experience at the heart of its offer. Staff were consistently warm, transparent, and generous with their advice, which made our stay truly enjoyable. We dined in-house four nights in a row, trying all the restaurants. Service was excellent across the board. While the variety is appreciated, some menu items could be elevated - in particular, the sushi and tempura didn’t quite meet the standard we’re used to in cities like London or Paris. The Moroccan restaurant was a standout, and the breakfast/brunch buffet was a highlight as well. That said, at this price point, additional à la carte or lighter breakfast options would be welcome. Given the high temperatures during our stay, I would recommend offering complimentary infused water throughout the property, which would be a thoughtful and refreshing touch. We did appreciate the provision of bottled water via room service throughout our stay. The view from our room - overlooking the golf course and Atlas Mountains - was breathtaking and added to the sense of escape. One small point to flag: the €65 charge for the hotel’s airport transfer felt steep, especially when compared to local private, air-conditioned transport which is typically €20, including luggage. Overall, a memorable and high-end stay with a few opportunities to refine the guest experience even further.

Yannick Grosset

This was our second wonderful stay at the Fairmont Royal Palm Marrakech, and it was just as memorable as the first. The hotel itself is superb, with beautiful gardens and an amazing pool. Our two daughters absolutely loved the kids’ club, and we were impressed once again by how attentive, friendly, and dedicated the entire staff is to making every guest feel special. A special thank you to Faisal at the Al Ain restaurant for his outstanding service. We’ll definitely be coming back!

Hazel

Loved every part of this elegant and serene resort. Our room was huge, well laid out and comfortable. The grounds are beautifully landscaped thanks to the hardworking landscaping team. Breakfast buffet had a huge variety, special shout out for the amazing pastry team, all your pastries and breads were wonderful every day. Also loved the msemen of every variety, and the house green juice. The fitness centre is large and well equipped, with a gym and studio, heated swimming pool, table tennis, four tennis courts and two padel courts. Had a wonderful stay and only wish we could have stayed longer and had time to try the spa.

mischa kalis

⭐️⭐️⭐️⭐️⭐️ We had such a wonderful stay here! From the moment we arrived, the staff went above and beyond to make us feel welcome. Every single member of the team was so friendly, kind, and incredibly hard working – nothing was ever too much trouble. They really made the experience special for us and were especially lovely with my daughter, which meant so much. The atmosphere felt warm and welcoming throughout, and you can tell how much effort the staff put into making guests feel at home. Honestly, they couldn’t have done any more for us, we were truly impressed! The only small thing I would suggest for improvement is the variety of drinks available, but aside from that everything was absolutely fantastic. We left feeling so well looked after and very grateful. Highly recommend this hotel! a huge thank you again to the amazing team!

Chantelle Harvey

It was only a 20/30 minute transfer time from airport to hotel. The staff are ALL amazing. The lifeguards even whilst doing there job still interact with the kids and you can see they love what they do. I saw this alot with all the staff ranging from the security to the restaurant staff. The entertainment staff were amazing they were so easy to talk to and they involved everyone. My kids loved Mario but all the of them, the energy the maintain all day everyday never wavers.

Paul Edmunds

Just finished our stay at the Aqua Mirage, and I must say I’ve been pleasantly surprised with the hotel, staff, security and lifeguards. They were all so helpful, a special mention to the security and lifeguards who made us feel safe around the hotel and in the pools. Lifeguards have a very unique way of demonstrating such small yet kind gestures. The food at the hotel has been very nice with plenty of options. The downside of the hotel was the rooms however not the worst, tiles need to be re-grouted and the cleaner may want to clean under the beds from time to time. On a whole I’d rate this hotel 7/10 and I’d stay again.

Trevor McEvoy

Can not recommend this resort enough. From the time we arrived they were so welcoming. The animation team made us feel so at home from day one, they really go out of their way to accommodate children and families. The security team and all the staff are so friendly and make sure it's a safe environment. The pools and aqua park are amazing for both adults and children. We made friends for life. It's honestly the ideal resort for families. Five stars. It exceeded our expectations, from small kids to adults, it's perfect.

Louise Hayton

My stay at aqua marriage was better the first time then the second. First of all the staff were rude . One life guard who was on the hill water slide name mouad told me to take my t-shirt off because it was made of cotton so the the next time I went up and said well that life guard who is on the black hole water slide let me , he didn’t care a single bit I was sassy to him and said “ well you’re other life guard let me so why can’t you ? , it’s not made from cotton it was made from polyester “ low and be hold it wasn’t because of a safety reason it was because of the slide . Secondly this place is not accessible for disabled user like people who have wheelchairs or people with bad knees or ankles their is no steps for them to get in . Don’t even get me started on the ice cream lady she is a right moody cow I ask for two scoops of strawberry ice cream when the person in front of me got 3 scoops!!!!! and I got 1 scoop !!! even though I asked for two scoops !!!! so then one day I had enough I went up to her and went “right miss moody please can I have two scoops off vanilla ice cream?” . In the restaurant their is half eaten food in the trays were the chicken nuggets are . Please don’t get me wrong the entertainment are lovely . So now Because my grandad is diabetic we all have coke zero so one day off our 7 day trip here I went to the snack bar in the water and I said please could I have pizza of the day no when I was about to order a coke zero for my grandad he basically sent me to the back off the queue to stand in the queue again I don’t remember his name if I did I would put it in this. Once when me and my friend wanted a drink we we ordered 2 coke zero he gave us 2 full sugar cokes thank god I didn’t give it to my grandad he could of gone into a coma. So I went back and asked for a coke zero he said “no finished “ with no dignity or kindness . In the rooms their are ants crawling about (there every were) you will find them in the showers now I stayed in room 2027 . This place is also infested with wasps and bees in your drink !!!!!!

Shelly Hussain

*🚨 Completely Misleading – Do NOT Book This Hotel* We’ve stayed at this hotel several times over the years, but after our most recent visit, we will never return. It has declined so badly, it feels like a completely different place — and not in a good way. ❗ Misleading Photos & Suspicious Reviews The hotel heavily misrepresents itself online. Many of the five-star reviews appear fake (some even use the same names repeatedly), and the photos are clearly outdated or staged. In reality, the hotel, rooms, and food look nothing like what’s advertised. 🛏️ Rooms in Terrible Condition The rooms are falling apart. Peeling paint, bathroom odors, broken toilets, and flooding showers. Even the bathroom doors don’t close properly — we had no privacy whatsoever. 🧹 Poor Hygiene & No Respect for Privacy Cleanliness is a serious issue. Sheets weren’t changed unless we specifically asked, towels were small and stained, and cleaning staff left dirty rags around. Worse still, staff repeatedly entered our room without knocking. One even walked in while our children were showering — incredibly distressing and completely unacceptable. 🌡️ No Air Conditioning in 44°C Heat Air conditioning was broken throughout the hotel — in the rooms, lobby, and common areas. With temperatures reaching 44°C, this wasn’t just uncomfortable, it was a health risk, especially for families with children. 😠 Unprofessional and Disrespectful Staff The service was shockingly bad. One receptionist (Islam- advisor) mocked us in her Arabic language during check-in, assuming we wouldn’t understand — but we did. She later denied our confirmed late check-out just to be difficult. Overall, the staff were rude, dismissive, and lacked any sense of professionalism or accountability. 🍽️ Poor Food Quality & Hygiene Concerns Food was limited, bland, and often cold. Drinks were served in dirty, cloudy plastic cups, and we witnessed staff reusing straws taken from the bin. Desserts were gone almost instantly, and dining felt more like a survival game than a vacation. 🏊 Dirty Pool & Unsafe Facilities The pool was dirty, with rubbish floating in it. Lifeguards were inattentive, and one even struck a child with a rope. Elevators were frequently out of service, and advertised entertainment was completely absent. --- 💸 We paid a premium expecting a relaxing, family-friendly holiday. What we got was stress, discomfort, and deeply unpleasant memories. *If you care about cleanliness, safety, and basic respect — stay far away. The positive reviews and polished photos are incredibly misleading.*

Meryem H Rym & Layt

Excellent location, comfortable facilities. Major disappointment regarding the service for Moroccan clients: we clearly felt a difference in the level of attention and respect depending on the nationality. Being Moroccan, I unfortunately received much less friendly or efficient service, as did my family. Some staff members are friendly and pleasant, but from others, we got the feeling that we were bothering them. The hotel is not clean at all — it looks abandoned. The pool is dirty, and empty drink cups were left by the poolside for hours until one of the guests picked them up, afraid that a child might get hurt. Lack of hygiene everywhere (lobby, rooms, kids' playground, pool…). The food service is poor. For table napkins, they give you one paper napkin per person per meal! The buffet is very limited, and if you don’t show up early at the restaurant, you might find nothing left. The staff really needs training. One thing is certain: I will not go back.

Fredric Nouan

I had a wonderful stay at this hotel! Everything was perfect – from the cleanliness of the rooms to the quality of the facilities. The atmosphere is relaxing, the service is professional, and the staff is always smiling and ready to help. A special thank you to the whole team for making my experience unforgettable. I highly recommend this hotel to anyone looking for comfort, hospitality, and a great vacation.

Varsha Peiris

We came as a group of 9 (including 6 children) and left wondering how this place is still open. Rooms – Check-in was late, one room had the ceiling falling down, and air con was either broken or pumping sewage smells. Solution from reception? A can of deodorant. Housekeeping - staff enter your room without knocking, walk straight into the bathroom while someone is in there demanding old towels! And you’re lucky if they even make your bed. Staff – Rude, dismissive and openly laughing at guests. Customer service? Non-existent. Islam, the Relations Manager - she was the worst out of everyone. Safety & Cleanliness – Broken pool tiles, lifeguards on their phones, dirty sheets and stained towels. A child broke their wrist at the aqua park before anyone bothered to supervise. Our own party had an injury in the lobby due to a spillage – reception told us to “come back tomorrow.” Don’t get me started on the lifts - they move at a snails pace, it’s quicker to use the stairs and stay alive - we nearly got crushed by the non-existent sensors. Food & Drink – Mislabelled food, “vegetarian” dishes containing fish, and don’t expect a separate serving utensil for vegetarian food, they’ll just wipe the non-veg utensil and hand it to you! It gets worse - plastic disposable cups rinsed in buckets and reused. Even taken out of the bins! Trying to get ice was like asking for gold dust. The Piano Bar always short change you. False advertising – No kids club, no Moroccan restaurant, no nightclub. Just empty promises. Honestly, this hotel is a health hazard and a scam rolled into one. Save your money, your time, and your sanity – go anywhere else.

Najat Serghini

A great family friendly hotel , fun swimming pool, clean comfortable room. Great all inclusive buffet good action. Fantastic service and amazing staff, a big thank you to Anas in reception for excellent service and accommodating our needs. Highly recommended!