Marrakech

Tapiwa Mutiba

If you're considering a family trip or a relaxing getaway, don't let the negative reviews hold you back—this place is a gem! We had a fantastic time from start to finish. The resort offers great value for money with a wide variety of tasty food options and drinks always flowing (yes, even if the wine isn't top-shelf, there's plenty of it!). The staff truly go above and beyond—they work incredibly hard and play a huge role in making the experience special. If I could tip every one of them, I would! The entertainment was delightful, and the pools were a big hit—perfect for both kids and adults. As for comments about it not being “English-friendly,” we found that to be complete nonsense. We had no issues at all. We’re a well-traveled family of five with three girls, and this trip made Morocco feel extra memorable. If you find a good deal—go for it! Chances are, you’ll love it just as much as we did.

Stuart

If you're looking for a good family holiday, this is a great place. Good selection of food, but my younger son struggled with the food, but he is a fussy eater. There are lots of things to get involved in during the day.The entertainment team is very friendly and always comes around chatting to everyone, and get you involved in games if you want.At night, the events they put on are good. Bars is always busy, but it doesn't take long to get served. Bottles of water are always available and time of the day. Transport is available from hotel to main centre Marrakech but needs booked.

gary sumner

Although some mid ratings, the food being the downfall, short staffed and slow to get served at the bar, and only cocktails in one bar. The entertainment team are the asset of this hotel, fun and engaging the entire stay. Maids are exceptional and do really good jobs every time, very creative with the decor in the room each time.

paul mcculloch

Valeria Dar Atlas had a welcoming atmosphere, and the staff truly stood out—they were warm, attentive, and consistently kind throughout our stay. While the initial impression was pleasant, I felt the overall experience didn’t quite live up to a four-star standard. Several elements, from the facilities to the finishing touches, lacked the polish and attention to detail you’d expect at this level. Although I appreciated the friendliness and effort of the team, I wouldn’t choose to return, as the overall standard didn’t meet my expectations. Also special mention to the photographer mr tash what a lovely human kids loved him especially Iris

Paulette Hakeem (Pj)

The weather was hot by day and cold by night, stayed here at the end of February beginning of March. First trip to Morocco great value for money hotel everything wasn't perfect but for the price I paid it was amazing budget-friendly hotel. The first room was too far for my daughter to walk. Requested another room it was perfect, the decor was nicer, the shower tray was not cracked and the shower was tiled. Nice hotel loved 😍 the food especially the outside grill fresh shish kebabs and grilled chicken with beautiful pizza, fresh salads and chips. Inside the food was great lentils local dishes, ice cream and the cakes were nice too. The entertainment team were engaging and made the stay really really nice The live band was outstanding. Shows every night discotheque for those who like a good dance which I do. I don't drink so I did not have to endure the long queue to get alcoholic drinks. I had just a great holiday a great place to go chill The grounds are well kept and there is a little pond at one end of the property😎

Amit Kohli

An unforgettable stay at Aqua Resort Marrakech! From the moment we arrived, everything was simply amazing. The water rides were thrilling and perfect for both kids and adults — endless fun all day long! Breakfast was jaw-dropping — an incredible spread with fresh, delicious options for every taste. We looked forward to it every morning. The poolside activities kept the energy high, thanks to the lively and friendly staff who made sure everyone was having a blast. And the evening entertainment by the bar crew was top-tier — fun, engaging, and the perfect way to wind down the day. Can’t recommend this place enough for families or anyone looking for fun, relaxation, and 5-star service. We’re already planning our return!

Robert Wierzbinski

We spent 7 wonderful days at the Pickalbatros Aqua Fun in Marrakech and it truly exceeded our expectations. The hotel is fantastic – very clean, beautifully maintained, and with an absolutely amazing water park that kept both kids and adults entertained every single day. The staff were exceptionally friendly and helpful, always going the extra mile to make our stay enjoyable. Our room was spotless and cleaned daily, which we really appreciated. The food was delicious with a wide variety of options at every meal – something for everyone, and everything fresh and flavorful. What really stood out was the entertainment team – full of energy, creativity, and professionalism. Honestly, it was some of the best entertainment we’ve seen at any resort. We would 100% recommend this hotel to families or couples looking for a fun, relaxing and memorable holiday in Marrakech. Can’t wait to come back!

Seraj Anwer

Good hotel, average rooms - bit outdated (not 5 star - in my opinion). However staff are all generally very caring and house keeping staff particularly very friendly. Food was great - 3 main meals as well as daily snacks included in package was all really good. Definitely worth it with young kids!

Mukesh Issrani

I recently stayed at Pickalbatros Aqua Fun Club in Marrakech, and it was a fantastic experience from start to finish. The resort offers a wide variety of delicious food options, with different cuisines available at every meal. Everything was fresh, flavorful, and well-presented, making dining a real pleasure. The water rides and slides are the highlight of the stay — perfect for both kids and adults. There are plenty of pools and fun activities, so there’s never a dull moment. The aqua park is well-maintained and very safe, with lifeguards always present. One of the best parts of the resort is the view. Surrounded by the Atlas Mountains, the scenery is absolutely stunning, especially during sunrise and sunset. It gives a peaceful, relaxing vibe despite being full of action and entertainment. The staff are incredibly helpful and friendly. From reception to restaurant servers and housekeeping, everyone was professional and eager to make our stay comfortable. Any requests were handled promptly with a smile. Drinks, both alcoholic and non-alcoholic, were available throughout the day. The bars offered a good variety, and the service was quick. Overall, a great place for families and couples looking for fun, relaxation, and top-quality hospitality. Highly recommended!

Abdelhamid Noua

We had a truly wonderful time at Tropic! The food was absolutely delicious, with a great variety of options that satisfied everyone in our group. Beyond the fantastic meals, the staff truly made our stay memorable. Every team member we encountered was incredibly friendly and attentive, always ready with a smile. The guest services team, in particular, was outstanding, providing excellent support. A big shout-out to Abderrazzak, who was exceptionally helpful and genuinely kind. His assistance was invaluable, and he consistently went the extra mile to ensure our comfort. We really appreciated his efforts!

Tony “Victor Meldrew” Wardell

The hotel staff were welcoming, very helpful and always friendly. Rooms were adequate but dated as is the hotel it doesn't seem to have had a refurbishment in a long time. The location is not good in the middle of nowhere with Marakesh a 20 minute car journey away. The food was good but caters more towards the French who I incidentally were the main tourist nationality staying in the hotel when I was there and they for the most part were incredibly rude.

Tintu Antony

We checked in on 08/06/2025 with our 1-year-old baby and had a very pleasant stay. The reception staff were extremely helpful. We initially had a first-floor room, but due to the hot weather and low AC performance, we requested a ground floor room — they quickly arranged a calm and quiet one with a balcony, garden view, and great air conditioning. We were provided with a kettle for a 100 lira deposit, which was convenient. Housekeeping was excellent — towels were changed daily and the floors were kept clean. The entertainment team worked hard and did a great job. My baby especially enjoyed the activities during our 5-day stay. The food service was helpful and friendly. While the variety of food wasn’t huge, it was still good value for money.live cooking was so lovely ,especially omlette and piza The pools were fantastic — clean and well-maintained, with fun slides that added to the enjoyment. They have provided us free shuttle service to the city which was very convenient. Highly recommended for families traveling with young children!

Caitlin Richardson

Really loved the stay here with a warm welcome on arrival. Helpful staff and daily cleaning of the room. Beautifully maintained grounds and wonderful food. We especially loved the fresh pasta!!. The entertainment team were amazing, very welcoming and inviting. Would highly recommend this hotel!!

Cole Campbell

Really enjoyed our stay here and will definitely be returning. We were really impressed with the variety of food, we loved the freshly cooked pizzas! All the staff are very helpful and attentive. Our only criticism is on a few occasions there were flies in the restaurant area, although I’m not sure how best to control this. Overall, the value for money here is brilliant and we cannot wait to return.

Ru Animates

We visited in June four adults and six teenagers. The staff are fantastic and go out their way to help you. Rooms are adequate and clean amazing shower and great housekeeping.Food is varied every day and we always found several things that we enjoyed. Bar staff are brilliant pool bar my personal favourite always very friendly respectful and a laugh. Pools and gardens kept well and slides and added bonus. Gym well equipped with Omar a lovely guy, there if you need assistance. Bus twice a day to the old and new town free of charge. I would ld definitely come back to Morocco and this hotel. Keep up the good work everyone. Thank you.

Eva Ol

Staff work incredibly hard to keep everyone happy. The entire hotel is extremely clean, from the rooms to the grounds you can always see someone cleaning and making sure everything is spotless. The buffet has a large selection of foods catering for different tastes. All food is fresh and tasty - well done to the catering team! The animation program is great for families, with a variety of activities. They work really hard to keep everyone entertained. I loved starting my morning with stretch with Happiness, the AquaZumba to the different evening events. A very child friendly hotel, perfect for families to relax with great facilities. Rooms are large and comfortable to accommodate families, although they are a bit dated and could do with an uplift. It is located on the outskirts of Marrakesh, about 20 minutes by car but the hotel offers a free shuttle.

Baris Hakki

Great facilities, nice big main pool, and nice aqua park with a small variety of slides. Great activities throughout the day and a very good animation team. Very friendly, very engaging. Lots of fun for all ages. Food at the buffet restaurant was good, nice selection however mainly the same foods every day with a couple of changes. Nice spacious room. Only issue with the room was that it had an adjoining door to another door to the next room. We can lock it from our side however, noise travels through the door so when neighbours are noisy, the sound travels. Overall, very pleasant stay, many thanks to the staff and animation team.

Nueva Tahona

So actually, I love the holiday here it was so lovely my family, my kids, the love here. The pool party is very good. The party is in the night as well. It’s very good to me. Just go with the entertainment team is really nice. I really love this hotel, all the people the star of the food is amazing The drinks as well the hotel is so beautiful. The entertainment team is very friendly. Thanks for everybody and I recommend for you here and I will be back hundred percent with all my family. Thanks for Mr happy for making my children happy

Fareed Nawaz

Had a great experience, very amazing hotel. The food is also very good, better than most places I’ve been too. The entertainment team are great and made the experience even more enjoyable. Big shout out Anouar!!

Onyeakazi

Had a wonderful time at the resort. All the staff were so kind and helpful- the receptionists, mangers, porters, cleaners , garners, life guards, waiters and the energetic animation team. Special shout out to Terik and Esma. You guys amazing!

Polly Child

Third visit to this hotel, this time solo (previously with teens and mum, and with partner). We keep coming back and will again: it hits the sweet spot for me! The hotel is 30mins outside the madness of Marrakech, but the hotel provides a very cheap and regular shuttle. If your aim is to relax, enjoy the huge pool, the hot sun, the all-inclusive ease, clean, landscaped grounds (maintained with care), and to eat Moroccan food surrounded by Moroccan style decor, you will be very happy. As a lone woman I felt very safe, welcomed and respected - behaving respectfully helps! I am vegan and there was a LOT of choice. The staff are fantastic, French is most commonly spoken but you get by fine with English and rubbish French from school. The animation team don't pester you, and yes the music is loud mid morning and mid afternoon but it's also fun - if you like silence by the pool you won't find it all day but watching happy people is enjoyable. Rooms are in riad style blocks, tasteful and cool, and spaced out well. Big bathrooms, not had any issue in three stays. There's entertainment every night, which I ran away from! People I met enjoyed it. If you don't, ask for a room in Azalea or Dahlia riads, furthest away. The spa has been improved recently and it's a beautiful calm space, excellent value and facilities. If you don't like to see a single cracked tile, only eat food you eat at home, and basically want a 5-star but book a 4 then moan online, please spare this chilled, welcoming and fun hotel your forever-opinion. Very well travelled, and this is one of my favourite places to be in the world. Thank you for your hospitality.

kelsey buxton

hotel great the pool is amazing but the staff will make u feel so un welcome. Some staff make u feel like they actually want you there but the majority are awful. they give u dirty looks when carrying food to your table. my boyfriend had a nasty encounter which looked like a manager where he asked for a bowl of rice as his phone got wet ( the reception said we could get a bowl of rice from the resteraunt) and the manager threw his phone in his hand and said no good. we needed up getting rice (not by the manager) and it turned back on. they are really fussy about the drinks you get 10pm you arnt allowed to order more than two drinks and at 10.55 when there’s people at the bar they shut the shutters (the bar is supposed to shut at 11pm). entertainment is good but half the time it’s in some room for a show and it’s boiling. the food is a hit or miss sometimes it’s great sometimes it’s really poor. can’t fault the hotel on there reception team always there to help. rooms are good. our air conditioning isn’t powerful but does its job n the cleaner always has clean towels and bed sheets. but honestly just feels like a lot of the managers (in different coloured tops) don’t want you there

Danielle Barnes

Hotel was lovely, entertainment staff were excellent! Rooms were comfy and styled beautifully but were shabby and needed some work, especially the bathroom! But it was all very clean. The hotel caters vastly towards French guests, being the dominant language and the food represented this.... Biggest disappointment was the food , hardly any options. Very repetitive each day. No options for children at all, didn't even have chips at dinner time!!

Flavia Zanardo

The staff are so kind and helpful and can't do enough for you, the buffet is full of traditional dishes and other cuisine lots of choice in fact too much, when you are offered breakfast, lunch , afternoon snacks and dinner! The location is a bit too far out for my taste although the hotel offers a shuttle bus for €3 return and the taxis are about €15. Be careful when shopping in the markets at Medina keep everything closely guarded beware of pick pockets. The rooms are ok but I do think the hotel is in need of a bit of TLC it's looking old in some of the rooms. All in all great entertainment provided by the animation team they are all so friendly and so good at what they do.

Tom Arthur

Don't get me wrong, it's a nice hotel and we enjoyed our stay but purely based on overall quality and lack of affluence, I feel that 4 stars is a push. I'll start with the rooms, as they were great! Spacious, clean (and cleaned everyday as well as towels and bedsheets changed), nice cold air con; excellent rooms really. Same goes, in my opinion, for the pool area. Loungers and sun shades are aplenty, I've been to enough hotels where you're fighting for space every morning, not here. Loungers themselves are comfortable for long term use, pool is very large, though could be deeper. Food times were appropriate. The food itself was impressive / consistently tasty and fresh, better than a lot of all inclusive food I've had, though quite repetitive and desserts were nothing to be excited about to be honest. The ice cream situation was pretty diabolical, they literally didn't even have an icecream scoop so every day they'd have a regular spoon that would just bend when you tried to scoop ice cream lol. Also most days the 1 or 2 available flavours were either rock hard ice or basically melted, rarely a happy inbetween. Relating to my prior 'afluence' comment, a great example is in the daytime poolside restaurant, where they just have a table with 2L soda bottles set up for you to pour out, even just a dispensing machine like they have in the main restaurant would make for a much better look / feel. Entertainment is abundant but in my opinion, lacking. Pool / daytime entertainment is about what you'd expect, watersports, poolside activities (I.e darts / group competitions) so no complaints there, I think the evening entertainment is where it lacks. It may be a personal opinion bias but I'm really not a fan of when the evening 'entertainment' is just the hotel staff performing (usually dancing). I think it makes a huge difference to have external acts. The best night for entertainment genuinely was the karaoke. The staff I still quite honestly have a mixed opinion about; at the beginning of our stay, no all, but some of the staff really didn't feel too welcoming, not much friendliness and just felt a little rude, felt like the barstaff in particular really dont want to be there. However towards the end of our stay I'll admit my opinion had changed, the staff in general seemed much more lively and were smiling / makimg conversation much more often, though the barstaff still very much taking their time, and I'm not some snob who's expecting them to run around as fast as possible at my service, but they're there to do a job at the end of the day. Quite often long queues for the bar both during the day and in the evening. The location is bad, obviously it's something you make yourself aware of before you book the hotel but it really is in the middle of nowhere. The hotel provide a shuttle bus in and out of marrakech for very cheap which is great, I think the earliest going was like 8AM and coming back latest was 22:30 I believe, so times were great too. You have to pay cash though and the ATM charges 65 Durham (over £5) to take any money out which is pretty ridiculous. Onsite gym was decent, nothing special but as someone who works out, it has everything you need to get a decent session in. Small shop onsite, didn't check it out to be honest so can't comment, same goes for the spa services. Overall, I'd say it's worth the money, just not quite a 4 star feel for me 👍

Amy Phenton

We had a wonderful stay at Jaal Riad Resort. The relaxed ambiance helped us really switch off, and it was great to return to the peaceful resort after busy days exploring Marrakesh. The staff were so helpful and made our stay really enjoyable. The location is perfect, close to the city but away from the hustle and bustle. There’s a taxi area just across the street, and the staff were happy to hail one for us, which made getting around very easy. We ate at the buffet, pool bar, and Italian restaurant. All the food was fresh, tasty, and healthy. If you're after chips, head to the pool bar rather than the buffet! Also, many places in the city (including taxis) are cash only, so the ATM in reception was really useful. We’d definitely return. Thank you to all the team for a relaxing and enjoyable stay!

Emma El-Imad Renda

Came with my best friend for 4 nights. Absolutely loved our stay. Cannot fault anything. Rooms spacious and well maintained. We had a pool view. The whole hotel's esthetic gave a very morrocan feel. Food was good plenty to choose from. Pool bar served lovely quick bites to eat.. pizza, chips ect. The only one thing that could do with improvement is access to get water. Very small bottles and had to wait until 11am for pool bar to open. Staff at the main bar were lovely and always so helpful and kind. Entertainment wasn't much going on. A lady that just sat a sang then went on long breaks 😳 Belly dancer one night was good. Would of been nice to have a traditional evening experiencing the culture music ect.. As we came to have a rest we really did relax. I would definitely recommend this hotel and hope to return very soon. Thank you to you all at The Jaal Raid 🙏🏽❤️

rmorris111 m

Overall Assessment The service quality at this establishment falls significantly below acceptable standards. The hotel's current rating appears inconsistent with the experience provided, and a three-star classification would be more appropriate given the level of service delivered. Service and Staff The staff demonstrated unprofessional behaviour characterised by discourteous treatment of guests and inefficient service delivery. Basic amenities, including towels, were provided reluctantly. Pool Service The poolside food service operates within a restrictive 90-minute window for the entire hotel, creating significant inconvenience for guests. Beverage Service The bar service is misleading, as premium brand bottles are displayed but generic local alcohol is served instead. This practice constitutes false advertising and misrepresentation of services. Buffet Service The buffet presents serious health and safety concerns. Food items lack proper labelling, posing significant risks to guests with dietary restrictions or allergies. Additionally, one member of our party experienced food poisoning lasting three days, likely attributable to the quality of food served. Food Safety and Hygiene The dining area suffers from poor hygiene standards, with uncovered food allowing wildlife access. Birds were observed nesting and feeding from the same food intended for guest consumption, creating unsanitary conditions. Positive Aspects The swimming pool facilities were satisfactory. The entertainment staff, particularly the singer, provided excellent service and demonstrated a welcoming, professional demeanour that was notably absent elsewhere in the establishment. Recommendation Based on this experience, I cannot recommend this hotel to future guests due to the significant service deficiencies and health concerns outlined above.

saddik khadir

Very clean room and very good service. Service was top notch and they were very accommodating and responsive. Rooms were spacious, comfortable, and clean. Felt very safe in the hotel and would definitely come back here again.

Nath C

A Deeply Disappointing Stay – Avoid at All Costs Our stay at Jaal Riad Resort was, simply put, absolutely abysmal. From rude and unhelpful staff to unhygienic rooms and poorly managed food services, the experience was nothing short of a nightmare. Upon arrival, there was no warm welcome you’d expect from a five-star resort—no refreshing drink, no real hospitality. We were taken straight to our rooms, which were outdated, dusty, and featured stained curtains and tired furnishings. The overall feel was far from luxury. The biggest issue, however, was with the food and drink. A member of our group suffered food poisoning due to the poor quality and handling of the food. They were sick for three days and unable to eat. Thankfully, the local pharmacy offered helpful advice and medication, but the resort staff were neither attentive nor apologetic. The food itself was repetitive, often left unreplenished, and dangerously lacking in allergen information. In fact, there were barely any descriptions of what was being served—if you have any dietary restrictions or allergies, do not stay here. The daytime pool bar was the only venue serving drinks, and it was clearly understaffed with just three people working during peak hours. This led to long queues of 15 minutes or more—not exactly the luxury experience you’d expect from an all-inclusive resort. To make matters worse, food was only available during a restricted 90-minute window, with no alternative options between meal times. Public areas were uncomfortably hot due to the air conditioning being turned off across shared spaces including the reception, spa, dining areas, and evening bar. In the Moroccan heat, this made the indoor experience unbearable. Our towels were stolen at the pool, and the staff were completely unhelpful—refusing to provide replacements due to a rigid towel policy. There was no apology or attempt to assist us, and the lack of accountability from the staff was incredibly disappointing. The only highlight of our stay was the lovely woman who hosted the evening entertainment. She was welcoming, warm, and professional—one of the very few bright spots in an otherwise awful experience. Credit also to her for holding the atmosphere together each night. Unfortunately, the same cannot be said for the evening bar staff, who were cold, dismissive, and at times downright rude. There wasn’t a smile or ounce of friendliness in sight. In short, this hotel is not deserving of its star rating. From poor hygiene and indifferent staff to inadequate facilities and a general lack of care, Jaal Riad Resort is far from a five-star experience. Do yourself a favour—don’t waste your time or money here. There are far better places to stay in Marrakech.

Saif Shah

We had an amazing stay at this resort. The food and drinks were plentiful, with lots of variety and great quality throughout. The staff were incredibly helpful, always positive, and genuinely entertaining—they went out of their way to make us feel welcome and keep the energy high. There were loads of activities available every day, which made the whole experience fun and engaging from start to finish. Highly recommend for a relaxing and lively holiday. Only 15 minute taxi to the city centre - we used the resort for our golf trip and would recommend for golfers.

Krish Soni

Staff were always friendly and helpful, but the hotel needs some work. The room AC is far too weak for the summer. It was 41 degrees outside and the room with AC felt like atleast 30. The food is okay at best. Pizza and chips is always running out because the demand is so high. Food is not well labelled so if you have allergies it's annoying and dangerous. On the second day here I had food poisoning and had painful stomach cramps the whole day. The reception sent up the nurse who was very helpful and she did what she can to help, but unfortunately the hotel is to blame as this was a cause by their food. The alcohol is all cheap and non branded, only the beer is acceptable. They have normal looking drinks in display but it's all extra charges for this. It's also supposed to be all inclusive but the bar closes at midnight so you can't stay up and have a few drinks with friends after this?! The food truck is bland at best. The staff, animation team and especially the aqua instructor were all great and always made us smile. The evening shows were fun too. The gym was probably my favourite part of the hotel, nice and clean, well cooled with 2 AC machines and a good variety of equipment. A reasonable experience but I wouldn't stay here again especially because the food was a let down for us.

John Thompson

Had the most incredible week long stay at this hotel. The food was incredible, there was such a great variety, and so were the cocktails. The beer on tap was good and so were the bottles of wine. The bar staff in all of the bars were amazing, especially Mohamed in the inside bar who looked after us our entire stay and all of the staff at the main pool bar were absolutely incredible, always offering to top up our drinks and were so friendly. The animation team were phenomenal and always managed to get everyone involved in all of the activities. Activities included water aerobics, dancing (which most people got involved in), trapeze and lots of other activities for teens which my 18 year old daughter really enjoyed. Credit to Rachid, Malak, Mery and Mousse who made our stay extra special and always went above and beyond to make sure we were always having fun, but the entire animations team was amazing- there is far too many to mention. The reception staff were friendly and helpful and managed to check us in early. They also gave us cocktails and drinks whilst we were waiting to check in. The room was always left spotless by the cleaners and there was constantly staff cleaning the grounds. The main pool was lively and had such a good atmosphere but for some down time, the Zen pool was peaceful and the bar there was also great. We would love to return to this hotel and had a great time!

Karolina Urbaniak

I love it here, such an amazing atmosphere! Will come back again! The greatest part is the animation team, what they put into it with their energy and personality, especially Jaguar and Yuissef! With them you can't get bored, will put a smile on your face!

Chloe Jones

We had such a lovely stay here, staff were so friendly and welcoming! The food was incredible every night, more than your standard all you can eat buffet! There was so much to do, we needed another week to be able to do all the activities on offer! We came as two adults but there’s also so many options for adults too. It is really easy to book excursions too!

Mohamed Elyoufi

We had a fantastic stay at Kenzi Club Agdal Medina! The entertainment team was absolutely amazing—super friendly, energetic, and always engaging without being intrusive. They offered a great mix of activities throughout the day, from water games and fitness sessions to fun evening shows that the whole family enjoyed. Special thanks to the team for keeping the atmosphere so lively and welcoming! The restaurant served a wide variety of dishes with themed dinners each night, which kept things interesting. The food was fresh and flavorful, and there were always options for both adventurous eaters and picky ones. Breakfast was a highlight with made-to-order omelets and pancakes. The bar areas were also great—whether relaxing by the pool bar with a cocktail or enjoying drinks and music at the indoor lounge, the service was fast and friendly. Overall, a wonderful all-inclusive experience with great vibes, good food, and top-notch entertainment

Charnwood Regency

We stayed at the Kenzi for one week and it was just brilliant. The staff were friendly and nothing was too much trouble. One evening we went to the desert safari and returned late. The restaurant had closed and no food for the children. We requested take out from the reception as outside food is not allowed and their management kindly ordered two pizzas at their own expense so our children didn’t go hungry. That was such a wonderful gesture. The entertainment each night was absolutely amazing. From the ambience, to the staff, the dancers, DJ, lighting and amazing direction we could not fault it. Definately worth staying for their evening shows which were catered to all! Will be back for sure!

Jack Butcher

The food was great, with lots of choices and options for all pallets. The rooms were clean and tidy. The staff were amazing, and constant making sure we were OK. They joined us for card games and just chatted sometimes. We thank them all for their hospitality and service at our stay Thanks Obama from the entertainment team

Nina Edwards

Such a lovely hotel with super friendly staff. Everywhere is very clean, lots of space. Lovely food. Pools are lovely and just the right temperature. Evening entertainment has been great, friendly staff who get the audience involved, but not too pushy. Dancers were amazing! Loved it

Jodie Billett

Lovely stay, lovely hotel and amazing food. The staff are all amazing and cannot do enough for you. Special mention to Obama. He was great with the kids and attentive to us, so friendly. He is a credit to the hotel. Thank you for a great stay!

T K

Just came back from a weeks stay at this hotel with my partner, we loved it. The two pools are great, so many sun loungers so no need to worry about not getting one. One pool is quiet with a swim up bar and one is louder with music and activities. The food options are so varied. Buffet for three times a day as well as a snack bar open at different times which had lovely sandwiches and burgers etc… the pizza in the buffet is so good too. Lobby bar is lovely, the man who works there during the day is so lovely and hard working. As are all of the staff. Good entertainment each night, different singers and bands which was nice to have. The room was cleaned every day and water replenished. Overall we loved the hotel and all of the staff. Lovely week 😊

donna gear

Loved our stay here in June 25. Shuttle bus into the centre was very handy, although we used a taxi a couple of times as the times weren't ideal in the afternoons. Food was excellent every day, plenty of choice and lots of healthy options. Service was mainly great. Not convinced there was always alcohol in the drinks, especially in the lobby bar but sometimes you could just about taste it! The hotel is spotless, housekeeping did a great job. There were plenty of loungers and we could always get one at any time of day. Would definitely recommend

A MW

We stayed in a suite which was stunning! Attaching a photo of the bed decorated for a birthday, too. It's nice to have the two pools with a variety of activities to get involved in. However, like others have mentioned, the cocktails seemingly contain no alcohol. If you fancy a drink, stick to wine or beer.

kornelia27

From the start to end our 2 weeks stay it was absolutely fantastic. I never been in Morocco and I really love the people. So friendly staff always smiling and helpful. I love Fatima from housekeeping team she do this piece of art from towels every day. Such a lovely lady don't forget tip her she is the best ❤️ I'd like to mention animation team so funny and cheer you up every day. Special thanks for Emma,oussama and Mahmoud The pool party was excellent. Morning restaurant staff been excellent 👌and pool bar as well. Everybody works there so hard with extremely hot weather so please be kind and polite to them. I can't even tell how much I appreciate for their work to make my holiday such a amazing. I love you all guys Anna and Patrick 😘😘😘

Adriana Zorila

Disappointing for an Adults Only Hotel – Expected More Entertainment This was our first experience at an adults-only hotel, and unfortunately, we hope it was just an exception. We arrived late on our first day – landed at 11:30 PM and reached the hotel around 00:10 AM. To our surprise, we weren’t offered any food or drinks, even though we had paid for all-inclusive. It’s the first time we’ve encountered a hotel that doesn’t provide any kind of late dinner or bar service for newly arrived guests. That was a very poor start. On the positive side, the food during the stay was very good, and both the room and hotel were very clean. However, the evening entertainment was extremely disappointing. After dinner, there was just a bit of music and a short 30-minute show. By midnight, everything shut down – bar, music, lights – and guests were basically forced to go to sleep. We expected much more from an adults-only hotel, especially in terms of atmosphere and nightlife. Honestly, the mini-disco at a regular family hotel is more engaging and lasts longer than what we experienced here. In conclusion: great food and cleanliness, but if you're looking for lively evenings or a more entertaining atmosphere, this might not be the right place.

Shaik Masood

Fantastic hotel with all friendly staff and smiling faces. On check-in, was welcomed with such sincerity, was allotted a good view room on the first floor. Located in the midst of some top restaurants and most happening places around, is also walkable distance from most historic places in the city. The food was just mediocre and slightly pricey for what it was worth. The Tajine was good, but the European dishes could be avoided.

Marco Frias (qvimera)

My stay at Hotel Akabar in Marrakech was nothing short of a disaster. I regret booking this place and hope others don’t make the same mistake. Here’s why: 1. Pool? More Like an Empty Hole One of the reasons we booked this hotel was for the pool, only to arrive and find it completely empty. Not a drop of water. No signs of maintenance or explanation—just a useless, dry hole in the ground. 2. Low Water Pressure = No Proper Shower Taking a shower here is an ordeal. The water pressure was so weak that it was impossible to properly rinse off. It felt like trying to shower under a leaking faucet. 3. Scammed at Check-In The receptionist blatantly overcharged us on the city tax. She seemed exhausted from fasting for Ramadan, which we understood, but that doesn’t excuse what happened. She charged us way more than the listed rate, then acted confused when we pointed it out. Despite multiple attempts to fix it, she just kept pretending she didn’t understand and never corrected her “mistake.” A total scam. 4. Terrible Breakfast – Stale and Repetitive Breakfast was the same every single day: dry, stale bread, bad coffee, and tasteless pastries. Zero effort, zero variety, and definitely not fresh. It felt like they were just recycling old food. 5. No Outlets in a Triple Room Our room had three beds but only one visible electrical outlet. In this day and age, that is ridiculous. We had to take turns charging our phones, which made planning our days incredibly inconvenient. 6. Ridiculous Food & Drink Policy The hotel does not allow guests to bring in any outside food or drinks—not even bottled water! This means you are forced to buy everything from them at ridiculously high prices. A small bottle of water cost more than triple what you’d pay at any shop nearby. It’s an obvious cash grab, and it made our stay even more frustrating. This hotel is a joke. Stay anywhere else if you can.

Fabiola Tomaz

I didn't stay here. I'm writing this review because I couldn't find any recommendations for the restaurant at the Akabar Hotel. The food is excellent. The tagine with pieces of meat is very affordable and delicious. It melts in your mouth and is very juicy. We had mint tea and local Moroccan beer, both delicious. The service was very good. I highly recommend the restaurant at the Akabar Hotel.

ana moraes

Dirty rooms, hair everywhere, and lack of hygiene with food. Not allowed to bring your food and water to the rooms and then you try to buy it from them and they make it very difficult.

david tor

Not a bad hotel clean and comfortable. However they don't allow you to bring in your own food or drink you can only buy this in the hotel and take it to your room which is a bit expensive. Would need a taxi to get about from the hotels location as its a bit far out. Staff were very friendly.

Rafal Dabrowski

Great hotel for rest and relaxation. Very nice and helpful staff. Quiet and peaceful hotel, breakfast buffet but very varied, the cook prepares delicious omelettes. In a short distance (5 minutes walk) good restaurants with delicious Moroccan food. I highly recommend.

Waqarun

Terrible experience ! Arrived at 10:30am and we were told the rooms are not ready until 2pm in the afternoon we were left waiting in reception until 12pm when we were finally shown the room the room was not clean carpet wasn’t hoovered however fridge did not work in the scorching heat, requested a iron we were told we have to pay for it separately including clean towels everyday they told us there is a charge ! After complaining to the manager she swapped our rooms to luxury family room however we still had the same problems in the rooms, the room was not clean no kettle or water no complimentary drink or water bottle, after complaining about the fridge 2nd time an engineer was sent to the room who was fixing the plug sockets as well as fridge because nothing in the room worked including lights ! It gets worse saw one or two cockroaches every night whilst we stayed, we had to beg and keep asking for normal hotel service whilst we were there the floor was never cleaned everything was stained including towels and housekeeping are thieves as they stole my daughters jumper that she arrived in and her travel pillow, She was very upset I still can’t believe after the terrible treatment they steal from you too ! The pools are not cleaned and rubbish is not picked up by the pools either, the worst experience ever Breakfast staff were okay but not approachable and they look miserable every morning with the same breakfast ! Would not recommend this hotel save your money only good thing was its location and nice building.

Sufian

Absolutely terrible experience – avoid this place at all costs. This has honestly been the worst experience I’ve ever had abroad. The manager was incredibly rude and unhelpful throughout our stay. My young son suffers from eczema and occasionally bleeds during the night. Instead of addressing this with any empathy, the staff waited until the fourth night to tell us there was blood on the sheets—then had the audacity to charge us £380 for four nights of sheets, which is completely unreasonable and exploitative. The Wi-Fi barely works—it’s so bad that you might as well not bother trying to connect. On top of that, the place is infested with cockroaches, and there are no proper ceiling lights—just a few dim lamps that don’t light up the room properly. Breakfast was another disaster. I literally saw ants crawling in the food, which made me feel sick and completely put me off eating there again. And to make matters worse, the plug sockets stopped working during our stay, making it impossible to charge our phones or use basic appliances. To top it all off, one day my shorts accidentally fell over the balcony. I asked the housekeeper for help, and while they initially said they’d assist, they left me waiting for over 30 minutes with no follow-up. In the end, I had to dangerously reach over the balcony myself. This place is unsafe, unsanitary, and run by staff who clearly don’t care about guest wellbeing. I strongly recommend you look elsewhere—this is not worth your money or your peace of mind.

Nisa Ahmed

This is an honest review : I don’t understand the numerous complaints about the tiniest little things in some of the reviews I have read. In my opinion, for the price we paid it’s a nice hotel, lovely smell as you enter the lobby and reception . It’s clean and airy, nestled in beautiful grounds and the reception staff were polite and helpful. It’s great Value for money, big airy rooms, nice beds, clean linen with toiletries provided. There was no kettle or complimentary tea or coffee in the rooms but we had our own tea bags and asked for a kettle, which was instantly provided. The Lock on the balcony door was faulty and was fixed straightaway. The breakfast was lovely! Clean big area with comfortable seating - a variety of foods, hot and cold, tasty omelettes cooked by the chef, nice selection of salads, cakes and pastries all fresh. Arabic tea and coffees all in ample supply. NO COMPLAINTS, everything was perfect for us and we are thoroughly enjoying our stay. Book this place with confidence, it is great value for money and close to all the great attractions, a little shopping mall 5 mins walk away too!

Yusuf Zainab

I had an amazing stay at this hotel in Marrakesh! From the moment I arrived, the staff were incredibly welcoming and hospitable, making me feel right at home. The service was excellent every staff member was polite, attentive, and always ready to help. The breakfast was a solid 10/10.The chef did an amazing job, offering a variety of delicious and fresh meal every morning. The environment and location were also perfect, making it easy to explore the city while enjoying a peaceful and comfortable stay. Overall, I highly recommend this hotel to anyone visiting Marrakesh. The hospitality, cleanliness, and attention to detail were top-notch. I will definitely be coming back!

Silvano

Amazing setting. Spent a week here. Great free shuttle bus to town centre. Had a few teething problems here. In my experience it was better to speak to reception in person rather than by phone as they would agree to do stuff but then not do / send items to room. Much better face to face. Omar from customer relations was great and very helpful. Had a packed schedule so didn't spend much time at the resort. Would love to go again for 2 or 3 days just to chill out.

vivienne orieke

A lovely resort, all staff were polite and attentive. The rooms are bright, good air conditioning, beautiful well maintained grounds. Family, solo or couple friendly. Soakaway pits, too near the rooms, the smell sometimes offensive. The food was good and a large variety to choose from, great room service, ebjoyed my chicken club sandwich late at night. Shuttle hourly to town to and fro at no extra cost (tip driver when you have shopping). Highly recommended, we are coming back very soon as we did not use the Wellness Centre.

Helen Ahad

This is one of the best hotels that we have stayed in. It's set in a quieter area on the outskirts of Marrakesh and is truly an oasis of calm and tranquility. The beautifully maintained gardens provide a backdrop for relaxation and an appreciation of the natural surroundings. The rooms are set apart from the main building surrounded by trees and flowers ensuring you awaken to the sound of birds singing and the scent of the gardens. The rooms are on the small side but clean and functional, we spent very little time in the room making the most of the outdoor space. We stayed half board and the buffet style food was very good with a wide range for breakfast and different options each evening, along with some very good local wines. We didn't eat at the A La Carte restaurant as we were more than happy with the buffet choices. Both pools are heated and very clean with plentiful sun loungers and parasols. There are Pool bars offering a range of drinks and snacks at a reasonable price and complimentary daily activities such as stretching, yoga and aqua aerobics. There is a free shuttle bus from the hotel to the centre of Marrakesh which takes around 20 minutes running from 9 - 6.30 and is definitely worth using for a visit to the Medina. Lastly I would like to mention that all staff were extremely friendly and helpful which contributed to us having such a wonderful holiday. We will definitely be coming back to this hotel.

Tara Eddy

Great resort. Evening (dinner) staff are brilliant as were bar and housekeeping. Food options were great, though the GF options were limited and ran out quickly. Also were not the best taste wise. Veggie/vegan options could be expanded. The dunes and quadbiking experience is brilliant.

Ak Munano

Overall, our stay at the resort was relaxing and comfortable. Hotel staff that we came into contact with were all fab. However, there are a few things that could benefit with a review by the hotel management for improvement. 1. We arrived at the hotel at a few minutes to 11pm with young children, however, we were told that there was no food available, even snacks to be offered. However, we were also told that we could order room service once we got to our room AT AN EXTRA COST even though we had booked an all inclusive stay! This certainly wasn't a great start to our holiday. 2. We were told that we couldn't consume food at the swimming pool area that we had brought from the hotel restaurant, just a few yards away. Food consumed at the pool area should be paid for even if you've booked an all inclusive stay, which does not make any sense! 3. The hotel guests could benefit from more evening entertainment tailored to both kids and adults.

Mr A

My friend and I stayed here for 5 nights while in Marrakesh. Great location, through a passageway and away from the bustle and energy of the square. Beautiful décor with helpful and kind staff. Couldn't ask for anything more. Staying here made our trip a delight.

Jodie Owen

My friend & I stayed 4 nights here & I can’t speak highly enough. Even before we got there the correspondence, support and help was amazing. They collected us from the airport, they were waiting with a sign for €15 which saves so much hassle. The rooms were immaculate and the building was Perfection. The morning breakfast on the rooftop was something we looked forward to as it was delicious. The customer service was second to none. I’ve stayed all over the world but could honestly say 10 out of 10 all day long! We will definitely return and recommend to everyone who goes to Marrakesh. The location couldn’t be more perfect.

Daniel Pitari

Awesome riad. We had a double room which was small, bur we kinda knew that in advance. Everything is super clean and well looked after. Bathroom is good but shower wets everything. Not a big deal. Awesome continental breakfast every morning on a beautiful rooftop. Definitely enough to get you started in the morning. Our last morning we had to leave early and they organised a take away breakfast for us 👌🏼 Very close to medina.

Jen W

Gorgeous Riad in a really central location. Friendliest and most helpful staff, couldn’t have done more for us. Breakfast was a lovely selection, very fresh. Would highly recommend.

Hengzhi Lu

Fabulous Riad in the centre of Marrakech, well maintained to high standards and sparkling clean. All staff are very nice, they helped to arrange our dessert tours as well The Riad has a convenient location and is easy to walk around the old town with plenty of nice food options.

cerys bell

The hotel was absolutely amazing! Animation team are so friendly and attentive especially Oking. And all animation team was great. Would recommend to anyone if you want a good time. The food was very nice and delicious and all services friendly and they nice and cleaners and the hotel was very good and at night time they need only to change animation to for shows make to English too to we can understand too , it was a good holiday here we come back soon .

Tasha Sayers

Absolutely awful if you're English. Just don't go. Everything was in French, didn't understand the entertainment they didn't even try to involve us. The lady reception staff were lovely & the room maid was so sweet. We had different coloured wrist bands to the french. Double cheak your money when exchanging to the conversation as we were £40 short. There are birds in the dining hall, so just a heads up. It's not completely all-inclusive as you have a red fob & so many complaints that they were charging people money to their rooms. The bar at the aquamarine is shut & only a shop where you have to buy things but it's so hot the drinks you take with you get warm so quick so can't spend alot of time over there. The service is do slow you can ask to be served so many times. it's like they look right through you. But if your french it happens immediately or they even stop serving us to serve them, queue jumping at it's best. Air conditioning isn't great & kept breaking down & when the power cuts happened, obviously, it would work. Just so busy there the pool was packed awful beat music round the pool just asked politely if they could put on some works wide music maybe not French & got told were not just accommodating you go to another pool. But where we were sunbathing, they were at least 12 English & just wanted something a little different. As they had gone to lunch anyway. The list is endless, cockroaches, and ants in the rooms. I travel a lot & would never recommend this hotel. As it's sold out of France by a travel company to send them there.

mehwish ox

I recently stayed at Valeria Medina Club Resort in Morocco and had the most incredible experience! From the moment we arrived, the atmosphere was warm, welcoming, and full of energy. Special thanks to Munir from Guest Relations, who went above and beyond to make our stay perfect. His kindness, attention to detail, and genuine care for guests really stood out—he made our holiday experience absolutely amazing. A huge highlight of our stay was the entertainment team. They truly made our holiday unforgettable by involving everyone in the evening activities and creating such a fun, inclusive vibe. There was never a dull moment thanks to their enthusiasm and dedication! The food was absolutely amazing—plenty of variety, always fresh, and something to suit everyone’s taste. Every meal felt like a treat! The rooms were cleaned daily to a high standard, and the entire resort was well-maintained. The bar staff, waiters, and everyone we interacted with were so friendly, helpful, and full of good energy—it really made the whole stay that much better. Overall, Valeria Medina Club Resort exceeded our expectations. I’d highly recommend it to anyone looking for a fun, relaxing, and memorable holiday in Morocco. Can’t wait to come back!

Caitlin Lawrie

The animation team is excellent, always extremely friendly and looking to provide entertainment from 9am up until the early hours of the morning. Everyone is brilliant and they all love their jobs, as well as making sure everyone has the best experience. Could not ask for better members of staff. Would Definitely recommend. Oking is excellent and is always looking for the best in everyone.

Brendon Harrison

Only got back a few hours ago from being there for 10 days. This hoilday was very mixed for me. Where do I start. This complex is quite big multiple choices of pools waterpark, sports facilities and a spa. They have a main restaurant a snack bar and they offer fries pizza and burgers for the more fussier eaters which isn't bad. Day entertainment from the entertainment team is quite good get you involved in zumba or team sports and after is water polo. Night entertainment is very much for the French specially at the theatre as they mainly speak in French. They did karaoke which was great as more English got up and sang a song. They did do night pool parties which quite good as most hotels I've been too don't have a night pool parties so something different My overall opinion - hoilday was fairly cheap I'd say others were paying double to us which is bonkers. I wouldn't go back there for a hoilday. Some of the staff were quite nice but all of them accommodated for the French. Not sure the bar staff were happy to see us or it was because we were tipping them. Some of the entertainment team more of the men did speak abit of English but the women only spoke French. Room cleaning consisted of a quick tidy and a mop of the floor never smelt like they used detergents just looked clean. Night bar was always suffocated in wasps, glasses others used never got cleaned properly just a quick rinse by the look of the glasses. For me the cleanest place was the toilets. Restaurant is a nightmare unless you find a table set up otherwise you have to go find your own knifes folks glasses and a bottle of water. Staff never cleaned down sides and I personally feel this not cleaning properly lead to most of the family either being hit with the flu and bad diarrhoea we do exoect tilets changes but not like this. Most of us that caught the flu had it for 3 or 4 days diarrhoea never really went away for some of us even with tablets. I will say we went to aqua mirage last year a we had the best hoilday we ever had the whole hoilday was amazing very clean great people great food amazing place. but this time round not so great live and learn I suppose.

A B

We’re so please we decided to stay at Riad Armelle over a larger hotel. It’s very traditional and so comfortable. A little heaven in the middle of the hustle and bustle. We stayed 7 nights and would have stayed longer! Staff super friendly and nothing is too much to ask. The breakfast was very good. Thank you so much!!! Definitely recommend!

Elle Rens

Cici, the hostess, is an absolute asset to this Riad. She looks after her guests as if they are family - nothing is too much trouble. The Riad is obviously an older building, but it is exquisitely beautiful. It is very central and you can walk anywhere. We have loved every moment here. Excellent dinner and light but good breakfast.

Jamie Coxon

No complaints about the Riad Armelle at all. From the moment we arrived the staff were exceptional. Rooms were small but cosy and a lovely roof terrace. Even made a little friend who would come to visit us every night when we sat in the roof with our wine. Great location and only about a t minute walk from getting dropped off by the taxi.

Atila Rezvan

I stayed here for a week, and the rooms although looked nice had very weak aircon in a country thats 40 degrees hot, our front door locking system was very weak and easy to break into by anyone, there was no room service, the staff were okay but limited help with anything. Drinks were more expensive as well and the tourist tax is high. If you are looking for comfort i would not recommend but the location is really good as it is close to everything.

Howard Read

Excellent Riad, an oasis of calm inside the Medina. All the staff were so welcoming, friendly and helpful and we thoroughly enjoyed our stay. Our room was ideal and the continental breakfast was more than adequate. We would definitely recommend Riad Armelle to anyone looking for a place to stay in the heart of Marrakesh.

Natella Parsadanyan

Beautiful hotel next to the mall and not too far from Medina. Everyone is super friendly and helpful. Rooms are clean and very well air conditioned. They have excellent breakfast and dinner included in stay. Better than 5 star all inclusive hotels.

jamal ajan

We had an very good experience at Palm Plaza. A young Lady at the The guest relation gave the best service. At the restaurant they where so nice. The rooms clean everyday. Service was great.

Xavier Feiteira

We had the pleasure of staying at the Palm Plaza Hotel in Marrakesh at the end of our vacation, and it truly exceeded all our expectations. From the moment we arrived, the hospitality and attention to detail were outstanding. Upon check-in, we were warmly welcomed by Abdel, who was incredibly helpful and ensured a smooth arrival. He guided us to speak with the guest relations team, specifically Nadine, who went above and beyond to make sure our stay was as comfortable and enjoyable as possible. After learning we had just returned from an exhausting trip to the Sahara Desert, Nadine took the initiative to accommodate all our needs and made us feel truly cared for. We were placed in a beautiful suite selected by the hotel team, which was not only spacious and well-appointed but also perfectly suited for a restful and luxurious experience. We felt that every effort was made to ensure our comfort. Another special thank you goes to Ouafae from the guest relations team, who was equally kind and attentive. She, along with Nadine, ensured that every request we had was met promptly and with a smile. Their professionalism, warmth, and dedication were truly appreciated and made a lasting impression on us. The hotel’s amenities also contributed to the exceptional experience. The breakfast buffet was excellent, offering a wide variety of choices, including an omelet station and delicious Moroccan specialties. It was the perfect way to start each day. Even after check-out, the hotel continued to impress us. They kindly stored our luggage, and allowed us to enjoy the pool and facilities while we waited for our late flight—this thoughtful gesture made a big difference and added a final touch of generosity to our stay. Thanks to the entire Palm Plaza team, the final days of our vacation were truly memorable. We will certainly recommend this hotel to all our family and friends, and we will always look back on our time here with great fondness. Thank you for making the end of our trip so special!

Eric Delamere

We visited this hotel as part of our tour of Morocco. Conveniently located near to the international airport. The hotel offers excellent rooms all spread out around the pool and terrace, all with on suite facilities, wifi, full restaurant dinner and breakfast menu. Room service if wanted. Excellent and recommended 👍

Ivonne Diaz

The hotel is nice and confortable. Maybe a little boring because you only have the pool and the spa as recreative activities. The rooms are good but old and some need maintenance in the bathrooms. The spa is terrible, don’t use it, the service is terrible and they don’t use quality products, I just saw a review about this, but too late since I’ve used the service and realized that they were a fraud. They even get angry if you don’t tip the girls that don’t have any idea of what they’re doing. You can hear everything in the rooms, the first night I heard music at 3 am on the street. If you are on a transit trip, I’d totally recommend it otherwise if you’re planning to spend more days in this hotel, I wouldn’t.

Claire Allberry

We had a spa experience at this Riad: it included the hammam and a 30mn massage. Booking it was very easy and we were given very clear and detailed instructions to find the Riad (it is in a small alley). The service was excellent and we were given mint tea at the end. The massage in particular was very relaxing: a whole body massage, literally from head to toes! Excellent value for money.

Bronte Wilson

We loved our Hammam and massage experience at Riad Al Ksar and Spa. We were looking for a private version of a Hammam and massage for a couple that wasn’t too expensive. The packages here ticked those boxes and didn’t disappoint. Both treatments were lovely, and it was nice to sit in the beautiful courtyard with a tea afterwards feeling very relaxed in the tranquil setting.

Nora Kenty

I didn’t stay at this Riad but I visited the spa and it was fantastic! My husband and I loved the private Hammam experience - it was warm and relaxing and we felt completely clean after the scrub. Then we got couples massages that were wonderful - my husband doesn’t even like massages but he loved this one!

Elinor Rhodes

We went to the spa and had a 45 minute Hammam and 45 minute full body massage. Having been to a Hammam in Turkey before and loving it, it was our first time trying one in Morocco but this time we were left disappointed. The building was lovely and the staff were very friendly, but the treatments itself were far from luxurious. They felt aggressive and a bit rushed and it wasn’t the relaxed experience we were after. However if this is what you’re after then it may be a great thing to do here, we just wanted a more relaxed time. As a woman, it was also a little frustrating to have my hair washed in the Hammam, for them to then massage oil into my hair afterwards in the massage, leaving it greasy and needing washing again. Only a small note but something to be aware of.

HEMANTH KUMAR

We took a couple hammam and message package. Initially we were a bit optimistic in choosing but made our decision in going there. But it was really a best decision no doubt. The staff was very friendly and the massage was very relaxing. From the start to end we had a very comfortable and relaxing service with very less to complain.

TJ Shabs

What a fabulous Riad! Located in the Medina. Spaces were beautiful, 3 buildings, many areas to enjoy including rooftops with plunge pools, reading areas, areas for enjoying a beverage. Dining area was an oasis, trees and greenery galore with fountain and there were great breakfast options, dinners delicious. Rooms were large, had great character. Bathrooms well-appointed. Service was just amazing, staff really cared you had everything you needed and helped arrange pick-up, drop-off and just were so friendly! Can’t say enough about the great experience we had!

Thirza Rouschop

Had the most amazing experience in Marrakesh due to the lovely staff of this hotel. It was an oasis of beauty and peace in all of the chaos of Marrakesh. The staff felt like family at the end of the week. They treated us with love and warmth.

Nomad Bakr

A Marrakech Jewel! Unforgettable Service and Historic Beauty at Riad Karmela! Our stay at Riad Karmela was, without a doubt, a five-star experience, primarily due to the incredible team and the breathtaking beauty of this historic riad. From the moment we stepped inside, we were enveloped in genuine Moroccan hospitality that made our trip truly unforgettable. The heart and soul of Riad Karmela are its staff. I must begin by highlighting Mohammed; what a truly great person he is. His smile was constant and genuinely warm, and he consistently went above and beyond to ensure our comfort and offer assistance with such a pleasant demeanor. He is a real gem. Following closely in their exceptional service were Amin and Ayoub, who were always ready with helpful advice, a friendly chat, or assistance with any request – nothing was too much trouble. The warmth extended throughout the riad. Lobnah and Nora, along with all the other wonderful ladies at the breakfast buffet, started each day with a delightful spread and even more delightful smiles and attentive service. The front desk staff were a bastion of helpfulness, with a special mention to Saeed, who was fantastic in organizing excursions and providing local insights. And one cannot forget the meticulous care taken by the ladies cleaning the rooms. Every day, we returned to a perfectly clean, fresh, and beautifully presented room – a testament to their hard work and attention to detail. Beyond the exceptional service, Riad Karmela itself is a stunning example of historic Moroccan architecture. The intricate tilework, peaceful courtyards with their gentle fountains, and beautifully decorated common areas transport you to another era. Every corner reveals a new detail to admire, creating an atmosphere of tranquility and authentic charm amidst the vibrant energy of the Medina. If you are looking for an authentic Marrakech experience with unparalleled service and a truly beautiful historic setting, look no further than Riad Karmela. We cannot recommend it highly enough and are already dreaming of our return!

Lucy Amans

Stayed here for just one night on the way back from a yoga retreat in Essaouira. What a fabulous place! Big shout out to the wonderful Hakim who was very kind and helpful and ensured I was up, fed and watered at 0530 and ready for my taxi at 0600. Will definitely be back!

B Roy Chaudhary

A most wonderful oasis in the heart of Marrakesh. Felt very safe with teenagers in the Riad and no worries about locking rooms etc. staff paid so much attention to detail and really looked after us. A special mention for Mohammed who went out of his way to make us all feel so welcome. Traditional Riad which only had narrow alleyway access but would recommend ordering the Tuk tuk ride from front desk - the kids enjoyed that rare experience of the tuk tuk riding through the narrow alleyways.

Paul Toh

It much going on around this area. Hotel is huge, checking in was smooth and they served us great tea and sweets. Pool is tempting but too cold to swim now. Room is a little old and some lights are not working, water pressure is not strong amongst others aging property issues lacking proper maintenance.

Adriano Pinto

Far away form the city center, good luck to get back from the city center to that hotel by taxi, prepare your wallet you will get scam all the time. The room was pretty good! I had a big balcony, the toilets were pretty good for Morocco.

Muhammad Ajooba Ebrahim

This hotel doesn’t deserve its 5-star rating. The food was a joke—long waits for meal and insufficient portions at breakfast .The pool, spa, and fitness center had ridiculous hours, basically making them useless. It’s clear this place has stopped caring about the basics. Definitely won’t be back.

Clare Jacobs

I don't come to a 5 star hotel to put up with a group of pre teen school kids. 30 arrived tonight definitely not a 5 star hotel 3 at best ! Loud music all day long intrusive holiday reps not taking no for an answer ! Can't use pool bar if all inclusive avoid this hotel I'm sure there are better places for less money

Flowerger w

The hotel was ok but service could be improve considering its a 5 star hotel.. breakfast and dinner was normal.. nothing special.. Told my husband i wanted an iron sent to our room.. the front told him that the front desk is only open from 10am to 6pm.. timing of which we would be exploring the city..

Saad Sualeh

From the moment I stepped in, I felt like I was home! Riad Nasreen exceeded my expectations in every way. The staff were warm, welcoming, and went above and beyond to ensure my comfort. The room was cozy, clean, and well-appointed, with every amenity I needed. What truly impressed me was the attention to detail and the personal touches that made my stay feel truly special. The breakfast was a lovely everyday and the lunch and dinner were superb. The wonderful staff always made me feel pampered and took care of all needs. The location was perfect, with easy access to many nearby attractions. But honestly, I was so happy in the Riad that often I didn't want to leave! If you're looking for a place to stay that feels like a home away from home, look no further. I can't wait to return and experience it again. Thank you to the entire team for an unforgettable stay!"

Syed Saad Sualeh

We had our first experience of Marrakech this summer while staying at Riad Nasreen. Riad Nasreen is beautiful, traditional and spectacular with a very authentic Moroccan vibe. The staff was wonderful, helpful, friendly and attentive to all of our needs. They are very welcoming and gave special attention to our 7 years old daughter. The location is great as it is in the old town near many attractions. The food was authentic and flavorful. The breakfast was amazing and so was the dinner. The roof terrace is a lovely place to relax with a nice seating area. We thoroughly enjoyed our stay and will be coming back very soon.

Raghad Al-Dojaily

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions. Special thanks to Khalid, Habib, Ghita and Khalid for makes our stay memorable 🥰

Robert Catherall

Lovely stay at Riad Nasreen. The staff were lovely especially the night manager Khalid. Our room(s!) for our family of four were lovely and spacious. The Riad is in a great location and is calm and tranquil.

Valentina Tessaro

An exceptional experience. We felt great right from the start, and we were welcomed as if it were our own home. The rooms are in typical Moroccan style, which makes the stay even more charming. The staff is very kind and always available, the breakfast is delicious and plentiful. The Riad is located in a very quiet area and is just minutes away from the Souk. I can only recommend this spectacular place.

Shelley Kimber-Smith

A stunning hotel just a short walk from the Medina. The rooms are spacious, impeccably clean, and well-maintained. The food was exceptional—we dined multiple times at the Italian restaurant and enjoyed both the lunch and breakfast buffets, which offered a fantastic variety of fresh, flavorful dishes. The heated pool was perfect, with plenty of loungers available around all three pools. The gardens are beautifully maintained, creating a peaceful atmosphere. I indulged in a spa treatment on our last day, and it was hands down the best massage I’ve ever had, with very reasonable pricing. Every staff member we encountered was warm, courteous, and eager to assist. We can't wait to return in October!

Geeta Dhir

Me and my husband came to this hotel.it was very very nice. I had very good experience. Food was nice. Staffs was very good and helpful. Hotel is clean. Where was day time entertainment but not in evening entertainment. I love to come again,

Ahmed Dfouf

Here’s a possible comment in English about Kenzi Hotel: I had a pleasant stay at Kenzi Hotel. The service was excellent — the staff was welcoming and always ready to help. The rooms were clean, comfortable, and of high quality, making for a very relaxing experience. The location is also great, close to key attractions and convenient for getting around. However, I was disappointed by the fact that residents still have to pay for access to the pool. I believe this should be included in the stay, as it takes away from the overall value and experience. Let me know if you'd like a shorter version or one tailored to a review platform like TripAdvisor or Google.

Rachel Wilkinson

Huge bed. The staff are all welcoming. The pool was nice and the garden very pretty. The food was mainly good. For a 5 star hotel however is didn't have what we expect. Some things seem a bit old and could be replaced. We only had one dressing gown and one cup in the room. The toilet floor was not clean and there was a lot of debris around window.

Gretchen Gaede

Lovely hotel with beautiful grounds. They have a superb pool and several restaurants. The service is excellent and the location is excellent for visiting mutile parts of Marrakech. Much is walkable, but cabs are plentiful and affordable. You can get to most parts of town for €5 or less.

Sophie Mason

I had a fantastic time at the Be Live Experience Marrakech! From the moment we arrived, the warm welcome from the staff made us feel right at home. The hotel is beautiful, clean, and well-maintained, with spacious rooms and lovely Moroccan decor. The entertainment team was full of energy and kept the atmosphere lively day and night with shows, games, and fun activities for both kids and adults. The kids club was a big highlight — the little ones were always excited to go, and the staff there were incredibly kind and caring. The restaurant offered a great variety of delicious Moroccan and international dishes. Every meal felt like a new experience, and the service was always top-notch. Special shout-out to the bar team for their friendly service and great drinks!

Young M

The entertainment team was fantastic, with daily activities and shows that kept everyone engaged and entertained. From live music to dance performances, there was always something going on. The restaurant served delicious meals with a great selection of local and international dishes. The breakfast buffet was amazing, with plenty of options to start the day off right. The rooms were comfortable and stylishly decorated, with all the amenities I needed for a relaxing stay. The staff was friendly and helpful, always willing to lend a hand. Overall, I had a wonderful time at Hotel Be Live Experience Marrakech and would highly recommend it to anyone looking for a great stay in Marrakech! 5/5 stars."

andrew carnegie

Just returned from holiday and although we enjoyed our stay at this hotel which is very nice. There are some issues pool needs work as tiles are coming away quite literally when your in the pool and when you get out the tiles round the pool are a severe slip hazard (especially for children). Rules on towels on loungers are not followed as guests are claiming them from five in the morning when pool didn’t open till ten so you go down for breakfast and back to grab towels but there is no point cause all loungers are taken. Entertainment staff are really good at their jobs but were asking people to leave reviews before they leave and taking photos of what they had written to show management I believe reviews should be done after your stay. The staff in the onsite buffet were very welcoming and friendly food was quite repetitive and became bland and boring the fruit juice machine would run out quite a lot as well

Moni Shiwoku

Our stay was really good and the room was so clean. The staff were really friendly especially Khadija PR and the restaurant/bar staff, they tended to all our needs. It is a very family friendly hotel so I would recommend here if you’re coming with your family. The location is nice too it’s not too far from the city/market and airport.

Christine Baker

We stayed here for a week for a family holiday and it’s been a pleasant experience. All the staff were friendly and helpful, pool was perfect for children, entertainment team went above and beyond to engage with everyone, there was a good variety of food, restaurant was good. There was free shuttle to town which was handy. Only downside was that poolside bar only offered certain food at certain times so we would need to order pizzas and pasta ahead of time for our daughter for food during the day. It would be even better if all food is available at all times. But overall it was a great hotel for a family holiday in Marrakech.

Samuel Castro

I recently stayed at this resort in Morocco and honestly... everything was absolutely incredible. From the moment we arrived, the staff made us feel so welcome and taken care of. The rooms were spotless, comfortable, and beautifully decorated - with attention to every little detail. The food was delicious and varied, with something new to try every day. What really stood out to us was the amazing entertainment team. They brought energy, joy, and fun to every moment - from morning activities to evening shows. You could tell they genuinely love what they do, and it made all the difference in our experience. The pool, the beach, the atmosphere... it all felt like a dream. We left with smiles, new memories, and a strong desire to come back. Highly recommend to anyone looking for a mix of relaxation, fun, and Moroccan charm!

Chloe Davenport

I spent a great time with my boyfriend here. It’s really good. The hotel is beautiful. The entertainment team are so friendly and interactive! The food has a good variety, the restaurant is lovely, the dance floor and the shows here are really nice. There are lots of activities to be involved in. The volleyball time with our friend Happiness is really good. Thanks to all the entertainment team. We spend a good time here and I recommend this hotel for families and couples.

alex curzon

I recently stayed at Sol Oasis Marrakech for my 18th birthday, and it was absolutely amazing! From the moment I arrived, I was made to feel so special. The staff went above and beyond to make my birthday unforgettable ,everyone was so welcoming, friendly, and genuinely caring. The atmosphere around the hotel was beautiful, and I loved every moment spent there. It was the perfect place to celebrate such an important milestone. I would definitely love to go back and experience it all over again. Special mention to the entertainment team (Nouha, Magic , Mike …) Thank you to the wonderful team at Sol Oasis for making my trip so memorable!

Bryan Fancey

My wife and I just got back from our honeymoon at the Sol Oasis, and based on all the 5 star reviews we expected so much more. It's a beautiful resort, that's far away from anything without a shuttle, and the driving in Morocco is atrocious so be aware. The staff were nice but very meh about really helping out with any issues unless pressed, although the service staff did do their job cleaning up well. It also seemed they catered to the French and British guests mainly. Usually you'd expect the staff to be warm and welcoming but we both got the feeling that unless you as the guest warmed up to the staff you got mainly ignored. The pool was decent if somewhat underwhelming, but it was nice not having the pool overcrowded with guests "marking" their spots with towels unlike other resorts we've been to. The food was overwhelmingly ok, we both got sick of having almost the same meals day in and day out, we were there for 8 nights and we both wanted a change after the 3rd day. Leave the resort if you want to try better Moroccan dishes. They have "themed" dinners but most of the food was samey and not really varied based on the theme of the day. A lot of food must've been reused as well because of the lack of variety, as well as lack of flavour in most of the foods. We also had one dinner at their "specialty" Spanish restaurant, and the one small piece of chicken in the paella was raw, and when mentioned to the server all that was said, was oh..yes, as she took our plates away. The other guests in the restaurant at that time also went to the buffet after as the size of the tapas to share between people was disappointingly small. The cocktails were absolutely disappointing, either they watered down the alcohol, or the bar tenders didn't know how to make drinks because they were just sickly sweet, or made very poorly. It seemed like other guests enjoyed them but again it seemed like favourites were being played if you talked up the staff. The rooms were fine but nothing to write home about, terrible pillows, and a room filled with ants. There was a small of sewage in the room most days, and the remedy for that was just spraying a disinfectant around the room it seemed. We had ants coming out through one of the shower faucets in the wall missing caulk. We had a terrace room that doesn't have much of a terrace, and we had a wasp nest on the roof which was "dealt with" by staff by knocking it off, and leaving a hole in the roof for wasps to continue building their nest. The activities, and shows were a disappointment as well, along with a lack of communication on where these events and activities take place. There's sign boards posted with events but nowhere is it mentioned where any of them are going on. Relaxation outside of sitting in the pool was almost non existent, as they have music blasting at the pool anywhere from 12-6 throughout the day, and it's a small resort so escaping the thumping bass even in our room was a chore. The bars, and restaurants also close at 10, and 11pm so getting any late night snacks wasn't possible so we had to make sure we ate our meals as late as possible otherwise we were both hungry before bed as well. We did both have very relaxing massages at the spa which we were both very happy with. Also as other reviews have mentioned the walkways around the resort are poorly marked, if at all for either steps or small ramps and can be hard to distinguish especially in the evening causing potential hazards. This resort is fine for anyone looking to sit by a pool in the baking sun all day with lacklustre drinks, otherwise we would advise to stay somewhere closer to Marrakech as to be able to actually enjoy the food, and culture of Morocco because we found once we left the resort it was a much better experience.

Amaya Castillo

The hotel was fantastic! The entertainment staff were incredibly friendly and welcoming, always ensuring we had a fun time. They went above and beyond to make our stay memorable. The food was also amazing, especially the traditional dishes which tasted fantastic. Highly recommend this hotel!

Graham Gibbs

This does not feel like a five star hotel. I was woken up because of subpar service at 2AM two nights in a row. The first night, another guest was banging on the front door to be let in for what must have been five minutes, calling the front desk multiple times which I could hear from my room. I finally got dressed and went down to the lobby to let them in, both for their sake and mine, but by that time the attendant had returned to the front desk. I know that other Riyads nearby always have someone at the desk and security to ensure this never happens; why wouldn’t you at least take the phone with you if you are leaving the locked door unmanned you know that you have guests outside? The next morning, someone from the desk called me at 3 AM as a wake up call. When I initially booked, I was planning to leave very early so I can understand how this mistake would’ve been made. Except when I checked in, I explained to them that I was no longer leaving early like the rest of my party and in fact requested a late checkout for that same day so that I could book a spa service for that morning. They did book my spa appointments and insured I could have a late check out, but they did not cancel my wake up call. My spa service was running only a few minutes late, despite being the only guest using it, and the person behind the front desk invited me to sit in the lobby… No water, no tea; perfectly fine but not what you may expect from a five star hotel. Finally, a huge pet peeve is when I can’t use the mirror in a bathroom without bending down considerably. I’m tall but not ridiculously tall (6’3” / 191cm) and the mirror in the bathroom did not even reach my shoulders! For some bizarre reason it was just a strip of mirror above the sink and then wall above it. The staff was very friendly, and seemed genuinely kind, but often seemed rushed like they were trying to juggle too many things or guests at once.

Sammi M

This Riad is in a very safe part of the old Medina. Staff are WONDERFUL! Very kind, super helpful, and all of their Recommendations were a 10/10! This Riad/ hotel is VERY clean. The breakfast as well, is excellent for Moroccan standards. Fresh fruit, order from a list of Omlettes, coffee and fresh orange juice, pancakes and the list goes on. Fun Rooftop patio. Great for Groups too. 👏👏👍👍😊😊🇲🇦

Edward Tse

The room was big and clean. The staff at the restaurant were friendly and helpful. However, the services at the front desk were pretty average if I compare with other Moroccan riads. The room was badly maintained; the towels were ragged, the hinge on the hair dryer was broken and the couch was falling apart. This is not something I expected from a five stars riad.

Jon_ C

We spent 2 nights at Riad Nashira right before the end of the year. Overall...great service, nice facilities. The staff provided outstanding service from our arrival to departure. I'm not sure if I'd consider the riad a 5-star facility, but the courtyards and rooftop lounge are nicely decorated and well equipped. Our room was nice...comfortable bed, good water pressure for shower, etc. The only issue we had was the noise...stone walls and no soundproofing made it hard to sleep. The riad's located within a few minutes walk to the souks and easy walking distance to the major sites within the Medina.

Timijanel Boyd Odom, J.D.

This place is absolutely beautiful. It is quaint, intimate, romantic and sexy. The historic building is everything expected. The staff are exceptional! Friendly, thoughtful and caring. You feel like your a guest in your families home. I cannot find all of the adjectives and emotions experienced. For me the absolute awesome part is staying within the actual neighborhood amongst the residence. They were all welcoming during our walks through the community to the main square.

xosage

We checked into our room around 5pm and immediately noticed that the bathroom was filled with flying ants. It was unclear what exactly they were, but it was unacceptable either way. We reported it to the front desk and it took three to four phone calls for someone to eventually come spray the bathroom. It was clear that the cleaning lady was already aware of the issue, which made it even more disappointing. Later that night, we returned from dinner to find that the infestation had gotten worse. The bathroom was completely invaded by bugs, even more than before. We had no choice but to move to another room at 1am. The staff member who came to assist us was on the phone the entire time. He did not bother to end the call and clumsily carried our suitcases with one hand, hitting the walls as he walked. He placed the bags in the new room and left without saying a single word to us. It felt very unprofessional. The cleaning staff were not friendly and rarely greeted us or smiled. They seemed uninterested and unmotivated. On several occasions, they forgot to bring us water and fresh towels. We had to call multiple times just to get basic necessities, and once again, it often took three calls for someone to finally come. On a more positive note, the receptionists were friendly and professional, and the valet staff were also helpful. The breakfast was exceptional, although the dining area was consistently overcrowded. Overall, the experience was disappointing and the hotel does not meet the standard of a five-star stay. It felt more like a three-star experience.

EG

We had a very pleasant stay at the Savoy Hotel in Marrakesh. The location is excellent—close to the Menara Mall and just a short drive from the Medina. The hotel grounds are beautiful, with lovely pools, spacious common areas, and a relaxing atmosphere. Our room was clean, comfortable, and had a nice view of the pool area. The breakfast buffet was generous and varied, with both local and international options. Most of the staff were helpful and professional, especially the housekeeping and front desk teams. However, we did encounter a bit of confusion with the concierge desk. We asked about taxi prices several times during our stay, and each person gave us a different answer—sometimes quite far apart. This inconsistency made it difficult to know what to expect and left us feeling a bit uncertain when arranging transportation. It would be helpful if they had more standardized information or clearer communication regarding this. Overall, though, we enjoyed our time at the Savoy. It offers a luxurious setting with great amenities, and with just a bit more attention to service details, it could easily be a 5-star experience.

Rajaa Douieb

We stayed 7 days at the Savoy Le Grand Hotel Marrakech, and we can honestly say it was a wonderful experience. The hotel is spectacular in every way: luxurious facilities, spotless cleanliness, comfortable and well-equipped rooms, and an amazing pool to relax in. But what truly makes the difference is the staff. Everyone was super friendly, and the service was 10/10 throughout our stay. Always attentive, kind, and smiling. They made us feel at home from day one. We have absolutely no complaints; on the contrary, we would come back without hesitation! If you're looking for a place to enjoy Marrakech with complete comfort, I 100% recommend this hotel.

Tarek Abu Safieh

Very nice hotel, clean and comfortable. Staff were very helpful and kind. Swimming pools are big and you can go to second one which is quite if you are looking for relaxation. Breakfast has many choices of very delicious food. Thanks to Fadoua who helped in my booking and Hind who took care of my checking out.

Tim Tong

Got a free upgrade to a suite! Very good location and service. Only problem is it’s very crowded, you wake up late, no chairs by the pool, would literally need to queue and fight for a sunbed by the pool. So if you like quietness, this is not the hotel for you. Also breakfast was slightly underwhelming in terms of selection, and need 15 min queue for omelets.

ilea mathis

Absolutely lovely hotel. Great service thoughout. Clean. Well maintained. Breakfast is phenomenal and selections of food abound. I had breakfast with several peacocks every morning of my stay. There is a lovely tea/coffee shop inside the hotel that has an excellent selection of gourmet treats including high end packages teas and coffee. The pool area is absolutely spectacular with showers, cabanas, bars, and several pools to suit your tastes. Rooms are well appointed (iron is in the room. My room had an adorable small balcony which I enjoyed every morning and evening to listen to the passive sounds of the city. No worries about noise. I slept well and in reasonable quiet in my cozy bed. I would stay here again and am now eager to visit other Movenpick properties thanks to this visit.

Shanika Ramdial

The hotel is really aesthetically pleasing. Everything was clean and well presented. The smell of the hotel is definitely what’s stands out to me - it smells amazing. All of the staff were even truly friendly especially Naima who was our lovely host during breakfast at. She was extremely friendly, accommodating and welcoming which made our stay really special. I would definitely recommend this hotel.

AGNES MAYI MATIP

I had a truly wonderful stay at the hotel. The room was comfortable and clean, and the staff were friendly and helpful throughout my visit. One of the highlights of my stay was the breakfast — it was absolutely fantastic, with a great variety of fresh and delicious options. It really made each morning special. I would definitely recommend this hotel and look forward to coming back in the future.

Sm Ham

We came to this lavish hotel with a group and found the downstairs area beautifully decorated. Lots of staff so one doesn’t get lost on the walkways, everyone friendly and helpful. The breakfast was the best part of our stay with plenty options and very fresh bread choices. The rooms were a bit smaller than anticipated but had a desk area and a nice seating option. The balcony had a chair and low table but was too small to actually sit on. Unfortunately the bathroom floor in our room had not been cleaned and we had no toilet paper. When staff came to check they tried to explain that it was hardened water stains (those were all over the bathroom floor) but when a wet tissue wiped up yellow with stench it became evident. Supposedly they came by to “clean it” while we were out. The noise level in the room was awful with the loudest ventilation ever, even when the AC in the room was turned off. It was as if standing next to a running bus. It did not improve over the course of several nights and changing rooms was not an option the front desk considered. Overall one can do better at that price point …

Francesca bown-wilson

The room was spacious, a bit unkempt but good for a couple, the balcony is a ‘one in one out’ situation. Any help from the hotel staff was absent at all times. I’d booked ‘full board’ I still have no idea what that was… apart from an occasional mediocre buffet. This won’t be your worst stay but will be the money you’d wish you’d spent elsewhere in Marrakesh….

Anouchka Bala

The Royal Palm Marrakech clearly places customer service and guest experience at the heart of its offer. Staff were consistently warm, transparent, and generous with their advice, which made our stay truly enjoyable. We dined in-house four nights in a row, trying all the restaurants. Service was excellent across the board. While the variety is appreciated, some menu items could be elevated - in particular, the sushi and tempura didn’t quite meet the standard we’re used to in cities like London or Paris. The Moroccan restaurant was a standout, and the breakfast/brunch buffet was a highlight as well. That said, at this price point, additional à la carte or lighter breakfast options would be welcome. Given the high temperatures during our stay, I would recommend offering complimentary infused water throughout the property, which would be a thoughtful and refreshing touch. We did appreciate the provision of bottled water via room service throughout our stay. The view from our room - overlooking the golf course and Atlas Mountains - was breathtaking and added to the sense of escape. One small point to flag: the €65 charge for the hotel’s airport transfer felt steep, especially when compared to local private, air-conditioned transport which is typically €20, including luggage. Overall, a memorable and high-end stay with a few opportunities to refine the guest experience even further.

Angélica Pedraza

The place is beautiful, the rooms are truly very comfortable, spacious, and equipped with all amenities. I came for a business trip—the facilities are perfect for large-scale events, with great sound and unbeatable service. Breakfasts are very good with plenty of options. Lunch and dinner may fall short when it comes to vegetarian choices. The service and staff are an outstanding!

Bilash Patel

What a lovely gem of a hotel in Marrakesh! We stayed in the villa and it was beautiful and spacious. The swimming and seating around our private pool was adding extra luxury. Food was amazing, great selection that suit different dietary requirements. Staff were helpful, attentive and polite.

Donna Western

My 5th stay now and again it was exceptional. The hotel is run extremely well and there is nothing to disappoint. The rooms are luxurious and the restaurants are just spot on / with a taste to suit everyone. The staff are so polite and accommodating. I will be back

Hazel

Loved every part of this elegant and serene resort. Our room was huge, well laid out and comfortable. The grounds are beautifully landscaped thanks to the hardworking landscaping team. Breakfast buffet had a huge variety, special shout out for the amazing pastry team, all your pastries and breads were wonderful every day. Also loved the msemen of every variety, and the house green juice. The fitness centre is large and well equipped, with a gym and studio, heated swimming pool, table tennis, four tennis courts and two padel courts. Had a wonderful stay and only wish we could have stayed longer and had time to try the spa.

Trevor McEvoy

Can not recommend this resort enough. From the time we arrived they were so welcoming. The animation team made us feel so at home from day one, they really go out of their way to accommodate children and families. The security team and all the staff are so friendly and make sure it's a safe environment. The pools and aqua park are amazing for both adults and children. We made friends for life. It's honestly the ideal resort for families. Five stars. It exceeded our expectations, from small kids to adults, it's perfect.

Amir Taj

We had an absolutely fantastic Easter holiday at Aqua Mirage Club in Marrakesh! From the moment we arrived, the staff made us feel incredibly welcome – everyone was warm, friendly, and went out of their way to ensure we had a great stay. The facilities were excellent, and the highlight for our children was undoubtedly the aqua park – they had an amazing time enjoying all the rides and water fun. The lifeguards were attentive, approachable, and created a safe and relaxed environment for both kids and adults. The resort had a vibrant and family-friendly atmosphere, making our holiday all the more enjoyable. It’s a brilliant place for families looking to unwind and have some fun in the sun. The only downside was the lack of privacy due to the glass window in the bathroom within our room, as well as the glass doors in the common toilets around the resort. Also, the bathroom accessories could definitely be improved – items like shampoo, body lotion, and moisturiser were either missing or of low quality, and the bath towels could be better. That said, these were minor issues compared to the overall wonderful experience we had. We left with happy memories and would gladly return again. Highly recommend for a family-friendly, sun-soaked escape!

gemma munro

Islam the receptionist really needs looked into - and sacked! First night here, arrived at check in to be told we needed to pay a £550 supplement because my youngest had just turned 12. Spent £3000 for the week for our family of 4 with no indication that there would be an additional charge. When we asked to speak to the manager, Islam was actually smirking and holding back laughter telling us the manager isn’t here and he will just tell us we need to pay anyway. I’ve never ever met anyone so rude and unprofessional, she told us it wasn’t her problem and if we don’t pay we will need to leave. No love holidays reps around to even help us. Totally stranded in Morocco and she was genuinely laughing at us and shrugging her shoulders. In the end we’ve just had to pay the £550, one of my children has autism and she was becoming distressed & my husband is diabetic so there’s absolutely no way we could have just left with no place to go at 10.30 at night. I actually feel sick to my stomach at how Islam treated us tonight - she genuinely should be sacked from this place. If I could get a full refund we would get on a flight back home tomorrow! Horrendous start to what is meant to be our family holiday. Avoid this place at all costs. Our room is mediocre for what we have paid - I honestly think Islam has put us in the furthest away room from all facilities out of total spite! I can honestly say we will never ever return to Morocco. Never ever again. If you are reading all the bad reviews & wondering if you should ignore them- do yourself a favour and don’t ! These reviews are very real !

Alisha Nadeem

Amazing Place! Would highly recommend booking. Was a little nervous after reading some of the reviews but genuinely 10/10! The entire resort is so huge you wouldn’t even feel the need to leave! Rooms were comfy, spacious and clean, safe provided, plenty of storage, clean bathrooms and showers. Rooms were cleaned, mopped and tidied every single day. The all inclusive food was huge massive variety throughout the day if the main dinner area is closed theres 2-3 snack bars serving pizza burgers wraps drinks desserts so you will never have a problem with food! Highly recommend visiting the snack bar! The chefs are amazing and the managers we didn’t know where to start off on our first day and the manager/ head chef helped us out and answered our questions. So many places to sit even a closed off area to 16+ only. 2 restaurants available but reservations needed. All the pools are clean and massive they are cleaned every night including the floors where people may have spilt drinks so you will never see flys around. The entertainment every night changes so you will always be entertained the entertainment team are amazing. They include you all as much as they can. Many activities running through out the day archery, football, aqua training, tennis, golf, foam party, music, djs anything you can think of. Service is amazing staff are friendly, easy check in and check out early check in available too. Our door lock broke and within minutes someone came to fix it. Needed help with AC someone came and helped us out in seconds. The service at this hotel is amazing! Will be coming back here next year!

Meryama Nadim

Absolutely awful experience – avoid this hotel at all costs. We stayed at this so-called "all inclusive" hotel, and it was a complete disaster from start to finish. The staff is incredibly rude, unhelpful, and clearly not trained to provide even the most basic level of hospitality. First, the "all inclusive" is a joke. If you want a decent coffee, you have to pay extra. Otherwise, you’re stuck with disgusting coffee from a cheap self-service machine. Same goes for pool towels – they’re not included. You either have to pay or leave a deposit, but to leave that deposit, they make you walk all the way back to the reception. No effort to make things convenient. When we got to the room, it wasn’t even ready for guests. Sheets were missing, there were no covers, no towels, no pillows. And guess what? No instructions on how to call reception – so we had to walk all the way back again just to ask for the basics. They eventually brought the missing items, but only after a frustrating wait. The restaurant is an absolute mess. The food might look like it has variety, but nothing tastes good – it's all bland or just badly cooked. On top of that, the staff there is just as rude as everywhere else. They talk to guests with zero respect or courtesy. And the final cherry on top: after just 24 hours in this place, we ended up with diarrhea. That tells you all you need to know about the hygiene and food quality. We left feeling disappointed, angry, and ripped off. I wouldn’t recommend this hotel to anyone. We will never be coming back.

Manessa Laurant

Our stay at this hotel has been nothing short of exceptional. From the moment we arrived, we were welcomed with genuine warmth and outstanding service. The rooms are beautifully maintained, comfortable, and offer a perfect retreat after a day of exploring. A special and heartfelt thank you goes to the reception teams especially the Guest Relations your attentiveness, care, and dedication truly enhanced our entire experience you made everything smoother and more memorable. We’re incredibly grateful and will definitely be returning. Highly recommend this hotel to anyone seeking impeccable hospitality and comfort thank you all.

Emily Dakin

First of all Loved Morocco!!!! The location of the hotel isn’t too bad either. When we arrived at the hotel at 10am we checked in at the hotel only to be told by the receptionist they didn’t have our booking. They gave us a drink and told us to sit in the lobby for 2 hrs whilst they tried to sort out our room. They didn’t once come up to us to keep us informed. Eventually when they did come up to me they told me they needed Love Holidays to confirm my booking even though I had it in writing. This was not a good start to my holiday. Once this was sorted we was given our All Inclusive Bands only to find out we were not actually All inclusive . You had to pay for drinks after 11pm in the main bar and the pool bar outside if you didn’t book your trip from the travel provider Framme you were not deemed All Inclusive. The food was terrible, they do not cater for UK people or children. We had to eat out a few times just so we could eat otherwise we would starve and we are not fussy at all. The rooms are outdated and need a lot of work as does the hotel. One day we were sunbathing round the pool and they decided the use a petrol chainsaw to cut down trees, petrol fumes were round the whole pool for the day causing a layer of fog. There were families round this pool all day just caused an awful smell and headaches we even complained to the manager and they eventually stopped. They have no shower rooms if you have late check out so it’s worth paying to have your room later it’s about £40

Tom Clarke

A cheap all-inclusive was what we got! (August 2024) Firstly, the hotel itself looks gorgeous, and the rooms were nice and clean, but that unfortunately is where the compliments end, Day 3 of our trip and I found a WHOLE ZIP-TIE in the dessert from the lunch buffet. The manager did seem very concerned by this after we had shown him, though all we got for compensation was a fruit basket and a bottle wine (all of which was already included in our all-inclusive stay) and the ability to make multiple bookings at the a la carte restaurants. Which brings us onto our next issue, there seemed to be a lot of confusion with many guests about the hotel restaurants. You are only able to book them ONCE per stay, which was not made clear when booking. This was very disappointing as the food there is at a much higher standard than the main buffet restaurant. The service in general was very poor. Staff at the poolside bars were quite rude and inattentive, often seen on their phones or just chatting while a line of guests would be waiting to be served. Lifeguards by the pool were seen off to the side chatting to young female guests instead of doing their jobs, a little girl got hurt by the pool during our stay and there were no lifeguards present to immediately help. As well as the hotel guest relations not being very helpful, she spoke very little English which is surprising for guest relations, as the hotel is advertised as a destination for English tourists. In fact, English was not spoken by the majority of the staff, which meant that many of the rules of the hotel was not explained properly, leaving many of the guests confused (e.g. we had difficulty obtaining bottles of water outside of meal times) The holiday was fairly cheap so we weren’t expecting amazing service, but this was far below our expectations and we were left very disappointed.

Jasmin Maruf

This is the worst hotel I have stayed in it looks 4 star but actually a 2 start service. The room we had, had a broken door knob so u could close the toilet room, the fridge was broken, the TV was grainy, the windows just looked out to a wall, when we asked for a city view, some of the pillows didn’t have covers and only got them after midnight after complaining multiple times. We were given a family room as I have children but it’s next to a night clubs which plays music till after 11.30pm which is so loud it feels like it’s penetrating your soul. I have children and I took special milk for them but the room they gave had a broken fridge they sent someone after midnight to fix it but still didn’t fix it and then after complaining multiple times throughout the night and following day they finally changed it around 3pm the following day by then all the food and milk had gone off. Also the air conditioning is terrible all night I had it on 18 but the room temperature was 25 it wouldn’t go lower than that regardless of how low you put it. I asked them for a bowel with ice and water in the night to keep the food good but they said they didn’t have that facility. The room didn’t have enough towels and each time you would request by going down to reception as no one answers the phone for towels as there are 5 of us they would take up to 2-3 hours each time, honestly most of the time we had to use the dryer to dry off because it takes them so long each time. Also there were urine stains and curly hairs on the toilet, when arrived. The towels were dirty, stained with brown marks I don’t know when they would only give 2 bath towels, even though there are 5 of us. Also no floor towels or mats in the bathroom to soak the water so your clothes would get wet and dirty or you would slip around, im just glad none of us had fallen too hard. Hardly any of the staff speak English and once I asked for a towel I was given a body scrub. They also offered to move up one floor higher but we refused as the music would still be there. The swimming pool outside is freezing the lifeguard is just looking at his phone my daughter literally nearly drowned twice my husband had to jump in and save her one and my daughter once. It’s been 3days and still no one has come to fix the toilet, which just constantly runs water and the same in the new room. Also they tried to move us after our second day to a room that had building work done near it, the sound was very loud and annoying, so I refused that room. Anytime they say anything…we will do right now but it takes them 2-3 hrs each time, for a towel, toilet roll, even to help us move rooms I asked for help 2hrs later we just moved everything ourselves. They moved us on our 3day to a room that had a problem with the toilet which they said they would fix before we moved, again it took over 4hrs to fix after speaking to them multiple times then had to get the manager involved, whilst doing the work the whole room stunk of poop and had dirty black water all over the floor, which they didn’t clean properly and when the woman came after speaking to the main manager she cleaned it with a dirty mop which then she used to clean the remaining floor with!! So I had to clean the floor myself then to enable us to use this space. The other room is far from the other room, and even this room has constant music playing outside day & night, it’s actually louder than first room but Iv just given up now!! It says online that the rooms are sound proof, what a big lie!! Today is our 3rd day and all Iv done and gone back and forth to the reception to speak about all our issues, I haven’t had a single chance to rest or enjoy our holiday. I only have two days left and will just have to endure it now, food was good that’s about it. All I get is attitude from the staff. P.S the pool outside for children is freezing cold my children were literally shaking, the indoor heated pool you have to pay another 800 each to use £6 each the one outside is ever so slightly heated but still too cold to use for children.

DoRock 90

We have just come back from a 3 days holiday in Marrakech, I was a bit hesitant as I read the previous reviews and some of them weren't the greatest, however we came to the conclusion this place is underrated! I'll start with the reasons why I'm not giving 5 stars, very little things which need improving: the towels for the pools are difficult to find as there's no indication anywhere on where to get them, and you have to pay a 100dirham deposit which is promptly returned at the end of your stay from the same place (not in reception, who also did not mention the deposit), we tried to get them replaced but the gentleman did not understand English very well so we ended up with the same towels for 3 days. Oh well... Also we didn't feel like the reception and guest relations staff really cared about us, the check in was a bit "sharp" and we felt like a bit of an inconvenience from them (I speak a little French but not enough for a full conversation, so English had to be). Also the choice of cocktails and alcohol is quite limited, but you need to consider it is a Muslim country and the choice we had did the job anyway. Apart from this...great location (less than 10 mins by taxi from Menara airport), our room was lovely and spacious (only the room doors need a bit of grease as they are squeaky!), great WiFi everywhere (essential as our phones did not work), lovely swimming pools and slides, the gym is also nice. Big credit to all the housekeeping and restaurants staff, all lovely and super keen in looking after us, our needs were all anticipated. Nice animation team, bare in mind they only speak French and English, it wasn't a problem for us but I could see a lot of Italian guests (I'm Italian) and didn't sound like they spoke any of those languages. Last but not least, as I saw many many comments about this...the food: if you are expecting typical international food or you are quite fussy, this is not the place for you. It's true that the variety is not the greatest, but the quality is excellent and we never got sick or had issues whatsoever. Big points to the fish, cooked at the moment and it was delicious, the salad bar and oh my god THE CAKES! The best cakes we have ever had! Would recommend for a short stay travelling as a couple or family, not sure if we will ever be back to the beautiful Marrakech but would definitely come back, thank you :)

Marius Mihaila

We stayed at Road Christina for 4 nights and the staff were very helpful and accommodating. Even though Marrakesh can be very busy and a bit crazy, the accomodation was our place where we could relax. I would recommend this place and the activities they recommend. We went to Ourika valley and it was a lovely day trip. It was nice to go somewhere where wasn't too busy. On the way we stopped to look at pottery being made and we could buy some if we wanted. We also stopped in an argan oil shop and we got to try different oils to eat and cream and oils for our skin.

Mairead Cuk

We had a wonderful 4 night stay at Riad Christina , a few minutes from the medina.Samo gave us plenty of useful information and a map to help us navigate the city . The rooms were tastefully decorated Moroccan style, the bed super comfortable, breakfast was served on the terrace by Ayman that set you up for the day.We had dinner on the terrace the first evening at a time that suited us which was delicious .All the staff were incredibly happy, friendly and helpful.We went to Ourika valley with Hassan and had such a great fun day🤗.Ismael drove us to the desert for our camel ride and show and took us the the airport on our last day. What a marvellous team. Also a big thank you to the lovely ladies and apologies for not knowing your names❤️. Would definitely recommend staying here and I know I will return 🥰

Cristina Memet

Was our first time in Marrakech and this Riad was best choice we made. Staff was very friendly and welcoming, gave us great tips on how to navigate in the city and it's a short walk to the main square. Room was clean and tidy with a good air conditioning. Me and my friends we had amazing nights relaxing at their lovely terrace. They have a good selection of drinks (alcoholic and non alcoholic) and food, shisha it's also available. I highly recommend this place for someone visiting the city.

Natasha

Such a warm welcome and the sense of walking into a family Riad, with its traditional decor, ambience and hospitality, Riad Christina captured our hearts from the moment we arrived😊😊 Simo took care of us like we were part of his family, check in was so simple and he even helped to arrange transport for a surprise my partner had booked by driving us there himself! I was also able to practice my Darija with Simo who was so patient with my pronunciation 😃 The room was warm, well lit and beautifully decorated and furnished with a well appointed bathroom. The bed was so comfortable we were asleep as soon as our heads touched the pillow - sweet dreams Moroccan style 😴 A traditional hearty Moroccan breakfast served in the reception area really set us up and we were so sad to leave this hidden jewel nestled in the heart of the medina as we continued our Moroccan adventure. Thank you to all the wonderful team at Riad Christina from both of us ❤️❤️ There are not enough stars in the sky to rate your beautiful home and hospitality ✨🇲🇦 BssHa 🙏🏽

Ana Miranda

I'm so glad we chosen to stay in Riad Christina. Staff was very friendly and welcoming from the very start. Room was spacious, clean and situated in a relatively quiet street. We spent our nights in their amazing terrace, talking and drinking tea. They also have a variety of other drinks, including alcohol (wine, beer). For those who like to smoke or want to try shisha it is also available. We meet some great people and will definitely come back for another visit!