Polly Child
Third visit to this hotel, this time solo (previously with teens and mum, and with partner). We keep coming back and will again: it hits the sweet spot for me!
The hotel is 30mins outside the madness of Marrakech, but the hotel provides a very cheap and regular shuttle.
If your aim is to relax, enjoy the huge pool, the hot sun, the all-inclusive ease, clean, landscaped grounds (maintained with care), and to eat Moroccan food surrounded by Moroccan style decor, you will be very happy.
As a lone woman I felt very safe, welcomed and respected - behaving respectfully helps!
I am vegan and there was a LOT of choice. The staff are fantastic, French is most commonly spoken but you get by fine with English and rubbish French from school.
The animation team don't pester you, and yes the music is loud mid morning and mid afternoon but it's also fun - if you like silence by the pool you won't find it all day but watching happy people is enjoyable.
Rooms are in riad style blocks, tasteful and cool, and spaced out well. Big bathrooms, not had any issue in three stays.
There's entertainment every night, which I ran away from! People I met enjoyed it. If you don't, ask for a room in Azalea or Dahlia riads, furthest away.
The spa has been improved recently and it's a beautiful calm space, excellent value and facilities.
If you don't like to see a single cracked tile, only eat food you eat at home, and basically want a 5-star but book a 4 then moan online, please spare this chilled, welcoming and fun hotel your forever-opinion. Very well travelled, and this is one of my favourite places to be in the world.
Thank you for your hospitality.
kelsey buxton
hotel great the pool is amazing but the staff will make u feel so un welcome. Some staff make u feel like they actually want you there but the majority are awful. they give u dirty looks when carrying food to your table. my boyfriend had a nasty encounter which looked like a manager where he asked for a bowl of rice as his phone got wet ( the reception said we could get a bowl of rice from the resteraunt) and the manager threw his phone in his hand and said no good. we needed up getting rice (not by the manager) and it turned back on. they are really fussy about the drinks you get 10pm you arnt allowed to order more than two drinks and at 10.55 when there’s people at the bar they shut the shutters (the bar is supposed to shut at 11pm). entertainment is good but half the time it’s in some room for a show and it’s boiling. the food is a hit or miss sometimes it’s great sometimes it’s really poor. can’t fault the hotel on there reception team always there to help. rooms are good. our air conditioning isn’t powerful but does its job n the cleaner always has clean towels and bed sheets. but honestly just feels like a lot of the managers (in different coloured tops) don’t want you there
Danielle Barnes
Hotel was lovely, entertainment staff were excellent! Rooms were comfy and styled beautifully but were shabby and needed some work, especially the bathroom! But it was all very clean.
The hotel caters vastly towards French guests, being the dominant language and the food represented this....
Biggest disappointment was the food , hardly any options. Very repetitive each day. No options for children at all, didn't even have chips at dinner time!!
Flavia Zanardo
The staff are so kind and helpful and can't do enough for you, the buffet is full of traditional dishes and other cuisine lots of choice in fact too much, when you are offered breakfast, lunch , afternoon snacks and dinner! The location is a bit too far out for my taste although the hotel offers a shuttle bus for €3 return and the taxis are about €15. Be careful when shopping in the markets at Medina keep everything closely guarded beware of pick pockets. The rooms are ok but I do think the hotel is in need of a bit of TLC it's looking old in some of the rooms. All in all great entertainment provided by the animation team they are all so friendly and so good at what they do.
Tom Arthur
Don't get me wrong, it's a nice hotel and we enjoyed our stay but purely based on overall quality and lack of affluence, I feel that 4 stars is a push.
I'll start with the rooms, as they were great! Spacious, clean (and cleaned everyday as well as towels and bedsheets changed), nice cold air con; excellent rooms really.
Same goes, in my opinion, for the pool area. Loungers and sun shades are aplenty, I've been to enough hotels where you're fighting for space every morning, not here. Loungers themselves are comfortable for long term use, pool is very large, though could be deeper.
Food times were appropriate. The food itself was impressive / consistently tasty and fresh, better than a lot of all inclusive food I've had, though quite repetitive and desserts were nothing to be excited about to be honest. The ice cream situation was pretty diabolical, they literally didn't even have an icecream scoop so every day they'd have a regular spoon that would just bend when you tried to scoop ice cream lol. Also most days the 1 or 2 available flavours were either rock hard ice or basically melted, rarely a happy inbetween. Relating to my prior 'afluence' comment, a great example is in the daytime poolside restaurant, where they just have a table with 2L soda bottles set up for you to pour out, even just a dispensing machine like they have in the main restaurant would make for a much better look / feel.
Entertainment is abundant but in my opinion, lacking. Pool / daytime entertainment is about what you'd expect, watersports, poolside activities (I.e darts / group competitions) so no complaints there, I think the evening entertainment is where it lacks. It may be a personal opinion bias but I'm really not a fan of when the evening 'entertainment' is just the hotel staff performing (usually dancing). I think it makes a huge difference to have external acts. The best night for entertainment genuinely was the karaoke.
The staff I still quite honestly have a mixed opinion about; at the beginning of our stay, no all, but some of the staff really didn't feel too welcoming, not much friendliness and just felt a little rude, felt like the barstaff in particular really dont want to be there. However towards the end of our stay I'll admit my opinion had changed, the staff in general seemed much more lively and were smiling / makimg conversation much more often, though the barstaff still very much taking their time, and I'm not some snob who's expecting them to run around as fast as possible at my service, but they're there to do a job at the end of the day. Quite often long queues for the bar both during the day and in the evening.
The location is bad, obviously it's something you make yourself aware of before you book the hotel but it really is in the middle of nowhere. The hotel provide a shuttle bus in and out of marrakech for very cheap which is great, I think the earliest going was like 8AM and coming back latest was 22:30 I believe, so times were great too. You have to pay cash though and the ATM charges 65 Durham (over £5) to take any money out which is pretty ridiculous.
Onsite gym was decent, nothing special but as someone who works out, it has everything you need to get a decent session in. Small shop onsite, didn't check it out to be honest so can't comment, same goes for the spa services.
Overall, I'd say it's worth the money, just not quite a 4 star feel for me 👍