louisa bessad
Excellent service. The staff was very attentive about our needs.
The food even if it was a buffet was good. The traditional meal is excelent.
Soufiane and Abdelhama were very nice and funny. Althought it will be nice to have even more traditionnl dishes.
There are activities for everyone and that's very cool.
I will keep a wonderful memory about Fatima's couscous, Abdelhama's mint green tea and Fatima's daughter who accepted to draw henne on my hands event if it was not supposed to be done during the activity.
Grace
I very rarely leave negative reviews, but our experience at this hotel was so poor that I feel compelled to share it. This property should absolutely not be advertised as a 4-star hotel. While kids might enjoy certain elements, adults expecting comfort, cleanliness, and basic service standards will be very disappointed.
From the moment we arrived, the problems began. Check-in took over 40 minutes, with no sense of urgency from staff and no acknowledgement of requests we had made ahead of time (eg babysitting). When we finally reached our room, we found dried blood on the side of my daughter’s cot — utterly unacceptable in any hotel, let alone one claiming to be 4-star.
Housekeeping standards were low. On two separate occasions, the cleaners made the beds with damp sheets. The balcony door didn’t lock, which is incredibly unsafe when travelling with a toddler. One of the main lights in the room didn’t work, meaning we couldn’t see into the wardrobes at night. It was eventually fixed after we complained, but it’s clear that no one checks rooms properly before guests arrive.
Basic amenities were also lacking — there were no kettles or coffee facilities in the room, and the WiFi only worked patchily outside the main buildings. In the mornings, there was no hot water and the shower pressure throughout the day was barely more than a dribble.
Food was another low point. At breakfast I was served an omelette that was completely raw in the middle — I’m pregnant, so this wasn’t just unappetising, it was dangerous. To add insult to injury, the hotel also requires a deposit of around £10 per towel for pool towels, which is certainly not in keeping with a supposed 4-star experience. The whole process was also convoluted - tokens were paid for and collected at reception but towels had to be collected from the other side of the site (a location that was not even next to the pool).
Perhaps most concerning of all, when I took my daughter to use the bathroom in the kids’ club, we were greeted with three unflushed/blocked toilets that had clearly been like that for hours — a truly disgusting and unhygienic situation. I was very relieved she wasn’t spending any real time in there.
Finally, loud music plays until 11pm every night and can be heard clearly from the bedrooms, making it impossible to get a proper night’s sleep with young children.
Overall, this hotel might entertain children, but for adults looking for comfort, cleanliness, and basic quality — it fails on every level. It desperately needs a review of its management, housekeeping, and food hygiene before it could be considered even close to 4-star standard. I am genuinely perplexed by all the positive reviews and have to wonder if they are genuine.
Simisola
Hotel staff were really helpful and kind, they answered all my questions and were efficient with the service. The rooms were very spacious (bigger & nicer than expected) and very clean. Food at the hotel was great, one of the best I’ve had. Loved the entertainment and the fact that there were so many activity choices and 2 pools. A free shuttle is available to book to the Medina (the drop off point is a bit of a distance to the main market). Would definitely recommend!
Helen Gorse
This was a group was a group of 8 girls (Grottie girls) & we all had the best time here, the animation team were amazing! Kept us smiling all day, loved all the aqua aerobics, the club dances, entertainment was good, had us dancing. Couldn’t fault this hotel, they looked after us all very well. Will definitely come again here.
Tolu Aigbogun
Fantastic experience all round. The customer service was excellent especially in making my high school reunion a success. The buffet -just wow! Shout out to Boudriga Mohammed, Hakeem, and the food & beverage manager plus others. All great gentlemen who ensured customer satisfaction. Cannot wait for my next Iberoster stay. Thank you.
My Booking
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