Nonie C
OMG!!! FIVE STAR HOTEL INDEED!
What a great way to end my tour of Morocco with this awesome hotel. Yes, the room (super clean), the food (WoW!), the staff. A very special shout-out to Nauhayla in the gift store on Sunday, Jan 25th! Super kind and helpful! Also, to all the waiters who are so accomodating with endless smiles. A big shout-out to
Yessem (he was my waiter at poolside on Jan 25th and breakfast on Monday 26th. This young man is commintted to making you feel right at home!
Thank you for being such a gem of a hotel in Marrakech!
Michel Quazza
A FRAUD!!!
Hotel was ok. Issue is how customers are treated.
We were there for a conference. We were asked to prepay our rooms through a wire payment. Then when we arrived the wire had supposedly not gone through, despite the wire receipt I had. They asked us to provide our credit card at reception, and the issue was still not solved when leaving the hotel. Clearly dishonest, and the whole booking and payment experience was a total shamble.
Imane Enn
First time for me to stay at Palma Plaza and there good and bad points (from a personal perspective):
- Room and bathroom are clean and spacious, but some details do not reflect the 5 star standard (cracked ceiling, old room furniture, chipped room tiles, poorly finished bathroom tiles )
- service is professional. I don’t think I’ve seen such reactivity in any other hotel in Marrakech. While you have to wait an eternity to get registered, at Palm Plaza, the process is fast. Same thing when you ask for the invoice to be ready for when you check out.
- Lovely professional and very helpful staff at the front desk and the restaurant.
- Food is however bad, I expected something at the level of the standard but was disappointed.
Would I come back? Certainly!
Lilia Velichkova
We like the space and the comfort of the hotel. Also food is very good and with variety of local fresh optilns. At the same time location is good - quiet as not exacly in city center, but very close to the menara. And yes, staff is overloaded and sometimes takes time to react upon requirements, but they are always helping! With pleasure will will book Palm plaza for out guests for the tours. LILY, KHL Moto Travel
Yassine El Ouazari
Terrible experience at this hotel.
At check-in, we were asked to provide a marriage certificate. As far as I know, this is not a requirement under Moroccan law, and it was never mentioned during the booking process. What made it even more uncomfortable is that this was only required from Moroccan guests, while foreign guests were not asked for any such document, which felt discriminatory.
Instead of taking responsibility, the reception asked us either to cancel the booking or to book a second separate room, even though they were the ones refusing to check us in. After a long and unnecessary discussion, they finally agreed to refund us.
I’ve traveled extensively and stayed in many hotels around the world, and this was a very disappointing experience especially considering this is a 5-star hotel, and that it happened in my own home country.
