Reda's Videos
The stay exceeded expectations. The property is well-maintained, the staff operates with a high level of professionalism, and the service delivery is consistently on point. Rooms are clean, quiet, and optimized for comfort. Amenities are efficiently managed and readily accessible. I would recommend this hotel to anyone looking for a reliable, hassle-free experience that justifies the spend.
Mitchell van de Vorst
Everything about this hotel was disappointing. While a few members of the service staff were genuinely kind, most offered poor service. The location is inconvenient, the hygiene standards are far below acceptable, and the spa was out of order despite being advertised as fully functional. Even our hotel room balcony door didn’t lock while our balcony is directly connected to our neighbors so they could walk in at any moment. Several amenities listed simply didn’t exist. Overall, a deeply unsatisfactory and disappointing experience. My advice would be to simply stay away.
Lilia Ossoyska
We like the space and the comfort of the hotel. Also food is very good and with variety of local fresh optilns. At the same time location is good - quiet as not exacly in city center, but very close to the menara. And yes, staff is overloaded and sometimes takes time to react upon requirements, but they are always helping! With pleasure will will book Palm plaza for out guests for the tours. LILY, KHL Moto Travel
Olivier Attia
This hotel has a spectacular settings. everything to be a 5 stars but not worth more than 4 stars. The problem is the staff and their inability to understand tourism and tourist expectations let's focus on details does it make sense to have five times the same things ? Does it make sense not to be aloud to drink coffee by the pool in the morning ? Does it make sense to have an unstable wifi network in the room and in the pool area ? Does it make sense to have to physically go to the spa to reserve a spot when being at the front desk ? Does it make sense to beg for a electric outlet to plug a computer? Does it make sense to have a drink with 90% ice on it ?It does not. Unfortunate as on paper it looked great.
Ilyas Elfarricha
Overall experience was alright.
The rooms are a bit damaged and not very clean upon entry.
The included buffet is nice and diverse, however the regular power cuts weren’t appreciated, and the room service wasn’t very attentive: left the room for 2 hours with the please clean my room sign but even after that long it wasn’t cleaned, knowing that the room service lady was in the room in front of mine.
The hotel is far from the city center, hence you can’t really catch the essence of the city without having to rely on taxis who charge an outrageous price for a 10 minute drive.
Apart from that it was alright, not very adapted for an extended stay in my opinion ( it has to mainly do with the proximity to the city…)
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