Nonie C
OMG!!! FIVE STAR HOTEL INDEED!
What a great way to end my tour of Morocco with this awesome hotel. Yes, the room (super clean), the food (WoW!), the staff. A very special shout-out to Nauhayla in the gift store on Sunday, Jan 25th! Super kind and helpful! Also, to all the waiters who are so accomodating with endless smiles. A big shout-out to
Yessem (he was my waiter at poolside on Jan 25th and breakfast on Monday 26th. This young man is commintted to making you feel right at home!
Thank you for being such a gem of a hotel in Marrakech!
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The stay exceeded expectations. The property is well-maintained, the staff operates with a high level of professionalism, and the service delivery is consistently on point. Rooms are clean, quiet, and optimized for comfort. Amenities are efficiently managed and readily accessible. I would recommend this hotel to anyone looking for a reliable, hassle-free experience that justifies the spend.
Olivier Attia
This hotel has a spectacular settings. everything to be a 5 stars but not worth more than 4 stars. The problem is the staff and their inability to understand tourism and tourist expectations let's focus on details does it make sense to have five times the same things ? Does it make sense not to be aloud to drink coffee by the pool in the morning ? Does it make sense to have an unstable wifi network in the room and in the pool area ? Does it make sense to have to physically go to the spa to reserve a spot when being at the front desk ? Does it make sense to beg for a electric outlet to plug a computer? Does it make sense to have a drink with 90% ice on it ?It does not. Unfortunate as on paper it looked great.
Yassine El Ouazari
Terrible experience at this hotel.
At check-in, we were asked to provide a marriage certificate. As far as I know, this is not a requirement under Moroccan law, and it was never mentioned during the booking process. What made it even more uncomfortable is that this was only required from Moroccan guests, while foreign guests were not asked for any such document, which felt discriminatory.
Instead of taking responsibility, the reception asked us either to cancel the booking or to book a second separate room, even though they were the ones refusing to check us in. After a long and unnecessary discussion, they finally agreed to refund us.
I’ve traveled extensively and stayed in many hotels around the world, and this was a very disappointing experience especially considering this is a 5-star hotel, and that it happened in my own home country.
Michel Quazza
A FRAUD!!!
Hotel was ok. Issue is how customers are treated.
We were there for a conference. We were asked to prepay our rooms through a wire payment. Then when we arrived the wire had supposedly not gone through, despite the wire receipt I had. They asked us to provide our credit card at reception, and the issue was still not solved when leaving the hotel. Clearly dishonest, and the whole booking and payment experience was a total shamble.
