Natella Parsadanyan
Beautiful hotel next to the mall and not too far from Medina. Everyone is super friendly and helpful. Rooms are clean and very well air conditioned. They have excellent breakfast and dinner included in stay. Better than 5 star all inclusive hotels.
Honest Personal reviews
I had a very disappointing experience at this hotel. The reception and buffet staff were unpleasant, rude, and at times outright disrespectful. The hotel rooms are poorly maintained there was visible green mold on the walls, dusty carpets, and even large cockroaches roaming around, which is completely unacceptable given the price range.
During our stay, my friends and I became severely ill, which raises serious concerns about hygiene and cleanliness. As for the location the hotel is very close to the airport, so expect to hear up to four loud planes passing by every hour, even at night. I found this extremely disruptive and unsettling.
Additionally, it's important to note that burkinis are not allowed in the swimming pools, making this hotel unsuitable and not inclusive for hijabis or anyone who prefers modest swimwear.
On the positive side, the breakfast buffet is fairly well-rounded. The outdoor green spaces are well-maintained and offer a relaxing place to walk and unwind aswell as some indoor areas like the reception. And lastly unlike the rest of the staff the cleaning ladies are well mannered and helpful.
But overall, I’m deeply disappointed and will not be returning. I do not recommend this hotel to others.
Xavier Feiteira
We had the pleasure of staying at the Palm Plaza Hotel in Marrakesh at the end of our vacation, and it truly exceeded all our expectations. From the moment we arrived, the hospitality and attention to detail were outstanding.
Upon check-in, we were warmly welcomed by Abdel, who was incredibly helpful and ensured a smooth arrival. He guided us to speak with the guest relations team, specifically Nadine, who went above and beyond to make sure our stay was as comfortable and enjoyable as possible. After learning we had just returned from an exhausting trip to the Sahara Desert, Nadine took the initiative to accommodate all our needs and made us feel truly cared for.
We were placed in a beautiful suite selected by the hotel team, which was not only spacious and well-appointed but also perfectly suited for a restful and luxurious experience. We felt that every effort was made to ensure our comfort.
Another special thank you goes to Ouafae from the guest relations team, who was equally kind and attentive. She, along with Nadine, ensured that every request we had was met promptly and with a smile. Their professionalism, warmth, and dedication were truly appreciated and made a lasting impression on us.
The hotel’s amenities also contributed to the exceptional experience. The breakfast buffet was excellent, offering a wide variety of choices, including an omelet station and delicious Moroccan specialties. It was the perfect way to start each day.
Even after check-out, the hotel continued to impress us. They kindly stored our luggage, and allowed us to enjoy the pool and facilities while we waited for our late flight—this thoughtful gesture made a big difference and added a final touch of generosity to our stay.
Thanks to the entire Palm Plaza team, the final days of our vacation were truly memorable. We will certainly recommend this hotel to all our family and friends, and we will always look back on our time here with great fondness.
Thank you for making the end of our trip so special!
Loco Smiley
Cant believe these 5 star reviews are real. This place is Filthy. Not maintained. Room cleaning is very poor. Rooms very outdated. Musty smell in the room. Nasty carpets. No iron in rooms. When I asked for an iron I got this one shown in the pictures and only after several calls to front desk. 1 bath towel in the bath. Took them 30 mins to bring extra towels!!!! They cant afford to buy an iron while charging upward of $200 per night?!! Ridiculous! Either manage it well or close it down. All the beds around the pools are stained and nasty too.
MTB Morocco
Palm Plaza Marrakech is a standout resort that combines stylish design with excellent facilities and attentive service. The rooms are spacious, modern, and well-equipped, offering guests comfort and a relaxing atmosphere. Many rooms feature private balconies or terraces overlooking the pool or gardens, providing a perfect spot to unwind.
The resort boasts a wide range of amenities including several swimming pools, a spa with hammam and massage services, multiple dining options serving both local and international cuisine, and well-maintained gardens. Guests consistently praise the quality of the food and the variety offered at the buffet and à la carte restaurants.
What truly makes Palm Plaza special is its dedicated and professional team. From reception to housekeeping and restaurant staff, the team is friendly, helpful, and always eager to ensure guests have a memorable experience. Special mention goes to the management and guest relations staff, who are often noted for their personalized attention and quick response to any requests.
Located conveniently close to Marrakech’s main attractions yet offering a peaceful retreat, Palm Plaza Marrakech is an ideal choice for travelers seeking a balanced mix of comfort, luxury, and authentic Moroccan hospitality.
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