Savoy Le Grand Hotel Marrakech

xosage

We checked into our room around 5pm and immediately noticed that the bathroom was filled with flying ants. It was unclear what exactly they were, but it was unacceptable either way. We reported it to the front desk and it took three to four phone calls for someone to eventually come spray the bathroom. It was clear that the cleaning lady was already aware of the issue, which made it even more disappointing. Later that night, we returned from dinner to find that the infestation had gotten worse. The bathroom was completely invaded by bugs, even more than before. We had no choice but to move to another room at 1am. The staff member who came to assist us was on the phone the entire time. He did not bother to end the call and clumsily carried our suitcases with one hand, hitting the walls as he walked. He placed the bags in the new room and left without saying a single word to us. It felt very unprofessional. The cleaning staff were not friendly and rarely greeted us or smiled. They seemed uninterested and unmotivated. On several occasions, they forgot to bring us water and fresh towels. We had to call multiple times just to get basic necessities, and once again, it often took three calls for someone to finally come. On a more positive note, the receptionists were friendly and professional, and the valet staff were also helpful. The breakfast was exceptional, although the dining area was consistently overcrowded. Overall, the experience was disappointing and the hotel does not meet the standard of a five-star stay. It felt more like a three-star experience.

EG

We had a very pleasant stay at the Savoy Hotel in Marrakesh. The location is excellent—close to the Menara Mall and just a short drive from the Medina. The hotel grounds are beautiful, with lovely pools, spacious common areas, and a relaxing atmosphere. Our room was clean, comfortable, and had a nice view of the pool area. The breakfast buffet was generous and varied, with both local and international options. Most of the staff were helpful and professional, especially the housekeeping and front desk teams. However, we did encounter a bit of confusion with the concierge desk. We asked about taxi prices several times during our stay, and each person gave us a different answer—sometimes quite far apart. This inconsistency made it difficult to know what to expect and left us feeling a bit uncertain when arranging transportation. It would be helpful if they had more standardized information or clearer communication regarding this. Overall, though, we enjoyed our time at the Savoy. It offers a luxurious setting with great amenities, and with just a bit more attention to service details, it could easily be a 5-star experience.

Rajaa Douieb

We stayed 7 days at the Savoy Le Grand Hotel Marrakech, and we can honestly say it was a wonderful experience. The hotel is spectacular in every way: luxurious facilities, spotless cleanliness, comfortable and well-equipped rooms, and an amazing pool to relax in. But what truly makes the difference is the staff. Everyone was super friendly, and the service was 10/10 throughout our stay. Always attentive, kind, and smiling. They made us feel at home from day one. We have absolutely no complaints; on the contrary, we would come back without hesitation! If you're looking for a place to enjoy Marrakech with complete comfort, I 100% recommend this hotel.

Tarek Abu Safieh

Very nice hotel, clean and comfortable. Staff were very helpful and kind. Swimming pools are big and you can go to second one which is quite if you are looking for relaxation. Breakfast has many choices of very delicious food. Thanks to Fadoua who helped in my booking and Hind who took care of my checking out.

Tim Tong

Got a free upgrade to a suite! Very good location and service. Only problem is it’s very crowded, you wake up late, no chairs by the pool, would literally need to queue and fight for a sunbed by the pool. So if you like quietness, this is not the hotel for you. Also breakfast was slightly underwhelming in terms of selection, and need 15 min queue for omelets.