Cherrelle Davis
This was such a beautiful hotel with great facilities and wonderful staff to top it off. Everyone greeted you with a smile and was so helpful in ensuring our stay was a pleasant one. Shukran Hanane for always making sure our room was neat and tidy.
Only negative which should be temporary is the ongoing construction at the time of our visit. So expect noise in the mornings.
Location is also perfect. Very close to the airport and the médina as well as other attractions. We really enjoyed our stay and would love to return soon.
Paul T
Our stay at Savoy Le Grand Marrakech was deeply disappointing from the moment we arrived. The hotel felt more like a construction site than a resort, with loud banging and metal work echoing throughout the day. We were never informed about any major construction work beforehand, which set the tone for the rest of the experience.
We were told we’d been “upgraded” from a pool-side room to one on the third floor, but the room was identical to the standard layout. To make matters worse, the sliding door was broken. It took six unanswered calls to reception and eventually a visit downstairs just to get someone to look at it.
The rainfall shower didn’t work properly, and housekeeping seemed overwhelmed. Towels arrived with marks on them, and it took three separate visits just to receive replacements because they’d run out while servicing rooms. The toiletries provided were mismatched and insufficient, including six bottles of shampoo but only a single shower gel.
Service overall was extremely poor. The hotel restaurants offered bland, overpriced food, and breakfast was chaotic. Getting a coffee meant repeatedly flagging down a waiter or giving up and making it yourself if you were lucky enough to find a clean cup.
I’ve had better experiences at motorway service stations. The only staff member who consistently showed any warmth or professionalism was the security guard on the private entrance to the mall, who greeted everyone with a smile and a “Bonjour.”
In its current state, this hotel does not deliver the quality or comfort it advertises. I would not recommend it.
Debashis Paul
My wife and I stayed here on our vacation and upon arrival, we were informed that we had been upgraded to a suite from the Premium Pool View room that we had booked.
Excited as we were, we quickly found out that the room faced an alley and the restaurant's kitchen exhaust. Opening the balcony door, we could only smell food.
However, the suite was excellent and the bathroom was fabulous. As tired as we were, we decided to stay put and never open the balcony door.
Overall, the hotel was good and staff was friendly and helpful.
We were pleased to meet Mohammed, a wait staff at the restaurant. He made us welcome and took care of all our food and shisha needs.
The breakfast buffet was huge. However, it was the same everyday. We quickly got bored of it.
There is one issue that all guests should be aware of. Water in the room is limited. We learned it the hard way when in the first day after returning late to our room, we were informed that we were given our day's quota of free water (4×330ml) and we had to buy water at room service prices.
Always, it was a pleasant stay. But if we do visit Marrakech again, we might explore other hotels.
Drifa
We had a wonderful stay at Savoy Le Grand Hotel Marrakech. The service was excellent, with friendly and professional staff always ready to help. The rooms are spacious, comfortable, and stylishly decorated. The entire hotel is spotlessly clean, and from the moment you walk in, the lobby smells amazing, creating a very welcoming atmosphere.
The breakfast was outstanding, with plenty of choice and fresh, delicious options each morning. The spa treatments are also highly recommended – especially the massages. A special thanks to Ghislaine, who is truly exceptional at what she does!
The only small downside is that rooms located near the pool can sometimes be a bit noisy. Aside from that, everything was perfect. We truly enjoyed our stay and can highly recommend Le Grand Savoy Hotel Marrakech!
Chris Cameron-Gudge
The first room was not as requested and the view of the gardens was an alleyway with a rubbish skip. The second room had a third bed which made things very cramped. The overall feel was of a tired finish, the ironing board has only a metal bed another fabric so it was useless,the binder with paperwork etc had a burn mark and both rooms we were in had a set of weighing scales and in both of them the battery was dead. The chandelier in the main reception area was unbelievably dirty as were the matching wall lights.
There were a few positives like the breakfast and evening meal in the Italian restaurant. Will I go to another Pick albatross hotel or resort I don't think so unless you can convince me what I was seeing was not usual for your chain.
I have stayed at the Savoy in London and in Madeira and in my opinion this hotel should not be using this name. I am 68 years old and as the General Manager of the best watch showroom in the world I was invited to stay in many 5 star hotels on 5 continents From Switzerland to Istanbul from New York to Singapore this was the first time that I have stayed at a 5 star hotel where there was no bathrobes, no shoe cleaning bags and no laundry bags. The toiletries were as basic as any I have seen in a two or three star establishment. The beds were clean and comfortable but I do not buy a room just for the bed. Please up your game and explain the problems I had.
My Booking
