Zornitsa Boyanova
The first thing which made me a huge impression was the service - exceptionally good! The staff was super polite, nice and professional. The hotel is very clean, well-equipped and established, rooms are cleaned almost every day, and towels are being changed very often as well. The second thing which is worth mentioning - the breakfast. So many choices, which are always fresh, prepared every morning in front of you. Haven't eaten a better breakfast than this one anywhere else.
The only thing which was not on the level I expected for the price we paid was the spa center. The indoor pool was rather chilly, the massages were nothing exceptional. Overall the spa center needs to be improved in terms of services, amenities etc. Excluding that, everything else was 10 out of 10.
Yasser Amin
Lovely hotel with private direct entrancr to the shopping mall. Rooms are lovely. Breakfast/food is lovely. Staff are very welcoming.
1 issue is the main pool can get so busy there isn't enough sunbathing chairs. Also I booked a room with pool view expecting to see the beautiful pool in the photos but they put us near another pool with a not so elegant view.
xosage
We checked into our room around 5pm and immediately noticed that the bathroom was filled with flying ants. It was unclear what exactly they were, but it was unacceptable either way. We reported it to the front desk and it took three to four phone calls for someone to eventually come spray the bathroom. It was clear that the cleaning lady was already aware of the issue, which made it even more disappointing.
Later that night, we returned from dinner to find that the infestation had gotten worse. The bathroom was completely invaded by bugs, even more than before. We had no choice but to move to another room at 1am. The staff member who came to assist us was on the phone the entire time. He did not bother to end the call and clumsily carried our suitcases with one hand, hitting the walls as he walked. He placed the bags in the new room and left without saying a single word to us. It felt very unprofessional.
The cleaning staff were not friendly and rarely greeted us or smiled. They seemed uninterested and unmotivated. On several occasions, they forgot to bring us water and fresh towels. We had to call multiple times just to get basic necessities, and once again, it often took three calls for someone to finally come.
On a more positive note, the receptionists were friendly and professional, and the valet staff were also helpful. The breakfast was exceptional, although the dining area was consistently overcrowded.
Overall, the experience was disappointing and the hotel does not meet the standard of a five-star stay. It felt more like a three-star experience.
Majed ALabdaly
One of the most beautiful resorts in Marrakech — its rating doesn’t truly reflect the level of enjoyment, exceptional service, and warm hospitality offered to guests. The rooms are modern and spacious, and every service — from housekeeping to guest relations to the pool team — is outstanding. The breakfast buffet is also impressively large, offering a wide variety of both local and international dishes.
I was pleasantly surprised with a birthday celebration: my room was beautifully decorated, and I was presented with a birthday cake and a lovely bouquet of flowers.
It was truly a remarkable experience, and one I will definitely repeat.
My only suggestion would be to introduce some entertainment activities at the pool — it’s spacious and perfectly suited for that.
EG
We had a very pleasant stay at the Savoy Hotel in Marrakesh. The location is excellent—close to the Menara Mall and just a short drive from the Medina. The hotel grounds are beautiful, with lovely pools, spacious common areas, and a relaxing atmosphere. Our room was clean, comfortable, and had a nice view of the pool area. The breakfast buffet was generous and varied, with both local and international options.
Most of the staff were helpful and professional, especially the housekeeping and front desk teams. However, we did encounter a bit of confusion with the concierge desk. We asked about taxi prices several times during our stay, and each person gave us a different answer—sometimes quite far apart. This inconsistency made it difficult to know what to expect and left us feeling a bit uncertain when arranging transportation. It would be helpful if they had more standardized information or clearer communication regarding this.
Overall, though, we enjoyed our time at the Savoy. It offers a luxurious setting with great amenities, and with just a bit more attention to service details, it could easily be a 5-star experience.
My Booking
