Saumil Mehta
Room, shower, location and breakfast were good. We had a rude awakening at 2am when room service walked into the room unannounced. We did not get any sleep later. Spoken to duty manager next morning. She did mention she would contact us before we left. But no update on this. On day of checkout our lights were turned off and wireless access was blocked at 10am, when the checkout clearly states 12 noon. We could not be bothered to query since previous query was not followed up. There is nothing mentioned in hotel description that you cannot bring outside alcohol or food in the hotel. But when you get there that is the case. So if you want to bring your own alcohol or food don't book this hotel. Also pretty sure that you will get better service and rooms for the same price at other hotels in Marrakech. Definitely not coming back to this hotel.
Francisca
Savoy Le Grand is in a great location,close to Menera mall which is linked to the hotel by a door.
There are various restaurants near the hotel and W bar is right next to the hotel.
The hotel is nice and clean,room was clean and moderately sized.
We had breakfast which had a variety of Morrocan dishes amd intercontinental dishes,the issue i had was the staff at the restaurant were too quick to pack the buffet food they actually pack up the food while guests are still eating.
The swimming pool was nice,clean and big but quite cold,guess its the time of the year because i visited in October.
There is a bar by the pool which i enjoyed,there was good music and variety of cocktails and drinks.
I found their drinks to be quite pricey though.
Overall i would stay at Savoy Le Grand hotel because of its location and proximity to bars and restaurants.
Carol Jones
Everything here was fabulous! They even made a huge effort for my birthday with rose petals and pillows and cake! So nice.
Loved it! Great location to walk into the Medina and the breakfast was really great - so much choice. Everyone super friendly. Choice of quiet pool away from families too :-)
Debashis Paul
My wife and I stayed here on our vacation and upon arrival, we were informed that we had been upgraded to a suite from the Premium Pool View room that we had booked.
Excited as we were, we quickly found out that the room faced an alley and the restaurant's kitchen exhaust. Opening the balcony door, we could only smell food.
However, the suite was excellent and the bathroom was fabulous. As tired as we were, we decided to stay put and never open the balcony door.
Overall, the hotel was good and staff was friendly and helpful.
We were pleased to meet Mohammed, a wait staff at the restaurant. He made us welcome and took care of all our food and shisha needs.
The breakfast buffet was huge. However, it was the same everyday. We quickly got bored of it.
There is one issue that all guests should be aware of. Water in the room is limited. We learned it the hard way when in the first day after returning late to our room, we were informed that we were given our day's quota of free water (4×330ml) and we had to buy water at room service prices.
Always, it was a pleasant stay. But if we do visit Marrakech again, we might explore other hotels.
Paul T
Our stay at Savoy Le Grand Marrakech was deeply disappointing from the moment we arrived. The hotel felt more like a construction site than a resort, with loud banging and metal work echoing throughout the day. We were never informed about any major construction work beforehand, which set the tone for the rest of the experience.
We were told we’d been “upgraded” from a pool-side room to one on the third floor, but the room was identical to the standard layout. To make matters worse, the sliding door was broken. It took six unanswered calls to reception and eventually a visit downstairs just to get someone to look at it.
The rainfall shower didn’t work properly, and housekeeping seemed overwhelmed. Towels arrived with marks on them, and it took three separate visits just to receive replacements because they’d run out while servicing rooms. The toiletries provided were mismatched and insufficient, including six bottles of shampoo but only a single shower gel.
Service overall was extremely poor. The hotel restaurants offered bland, overpriced food, and breakfast was chaotic. Getting a coffee meant repeatedly flagging down a waiter or giving up and making it yourself if you were lucky enough to find a clean cup.
I’ve had better experiences at motorway service stations. The only staff member who consistently showed any warmth or professionalism was the security guard on the private entrance to the mall, who greeted everyone with a smile and a “Bonjour.”
In its current state, this hotel does not deliver the quality or comfort it advertises. I would not recommend it.
