Hazel
Loved every part of this elegant and serene resort. Our room was huge, well laid out and comfortable. The grounds are beautifully landscaped thanks to the hardworking landscaping team.
Breakfast buffet had a huge variety, special shout out for the amazing pastry team, all your pastries and breads were wonderful every day. Also loved the msemen of every variety, and the house green juice.
The fitness centre is large and well equipped, with a gym and studio, heated swimming pool, table tennis, four tennis courts and two padel courts.
Had a wonderful stay and only wish we could have stayed longer and had time to try the spa.
Joanna Bochen
I had a wonderful stay here for my birthday in March 2024. The hotel is absolutely beautiful, with a stunning oriental atmosphere. The staff was incredibly kind and helpful, making my experience even more special.
The food was amazing, and I especially enjoyed the belly dancer show during dinner—such a unique and entertaining touch! The pools and gym were fantastic, adding to the overall experience.
I highly recommend this hotel!
zakaria mekouar
Been there couple of years ago for a stay at the hotel, and it was wonderful. Came back in a day pass and it’s still perfect in any other way. Definitely recommend.
One highlight: the staff is super helpful, « Flan » specifically was amazing, he even followed us to the reception with a cap we forgot !
Brian Bachmann
I have never encountered such poor service in a hotel within this price category, despite having stayed in many high-end hotels around the world. The staff at this property are in serious need of service training. Mistakes such as serving the wrong food, disorganized operations at the pool, and a lack of attentiveness—only being approached once in six hours at the pool for food or drinks—are simply unacceptable at this level. Aside from these issues, I must commend the housekeeping team, who did an outstanding job throughout my stay.
The hotel itself is beautiful and has the potential to deliver a true 5-star experience. The food was adequate, though there is definitely room for improvement. A particularly concerning issue was the presence of birds at the indoor breakfast buffet, pecking at the cakes, bread, and croissants. This is not only unhygienic but entirely inappropriate for a hotel of this standard.
Swarovski Retailer Almaty
Great spacious hotel! Luxury and tranquility away from the hustle and bustle of the city. Great rooms, with a great bed, large bathroom and walk-in closet. Service always on time. The stay was wonderful.