Sandra Wakefield
Ok, nice hotel, we are on an all inclusive package and believe me it includes more than the average person needs to eat and drink.
Entertainment is fun, gardens are lovely, pools are large but obviously outdoor pools are not very inviting this time of the year. The heated pool in the spar is 200dh, £20 roughly. Why?
To go elsewhere, difficult, the hotel is 8km out of the centre of Marrakech, not walking distance in my mind.
Food, plentiful, believe me you won't go hungry, but buffet is as buffet does! Not bad.
All good BUT! It's January, all doors to the hotel, bar, restaurants are open and it's cold! Too cold, eat and drink in the cold, only warm place is your room with the aircon on!
The rooms are more than just a room and the aircon is great, we are here in January and outside it is not warm mornings and after 17.00. BUT, we are on holiday, why is the only place that is warm in the whole hotel in the evening is your own room?
Quin Sharp
My family and I spent Christmas here and it was amazing! Honestly a great experience, I'd post more stars if I could!
The hotel is lovely and clean. The staff are truly amazing and the animation team were very engaging and friendly with everyone, Anas and Faza were so wonderful to my family and made an unforgettable experience for us all.
Food was varied with lots of choice and tasty.
The whole place went all out for Christmas, though they don't celebrate they definitely accommodate, Santa even showed up on a camel.
Marrakech ryad parc and spa has been my favourite holiday in a long time.
They offer a large range of excursions and they don't try to rip you off.
Overall a wonderful experience from start to finish
Kamil Helma
We had a wonderful time at this hotel! Initially, we were a bit worried after reading some negative reviews about the food and the staff, but we were pleasantly surprised. The hotel turned out to be fantastic, and the staff was incredibly friendly, especially the animation team. We would definitely consider coming back! It would also be great if there was an outdoor heated pool for guests in December. And as a minor improvement, refreshing the rooms a bit would be nice.
Joanna Carlile
This hotel is lovely and I enjoyed it so much I visited again the next month!
The hotel is about 30 mins from Marrakech but it’s easy to get into the centre on the hotel shuttle bus which is reasonably priced and easy to book the day before.
The grounds and pool are lovely and even though the pool is cold in November, it was still a lovely swim.
The food is excellent with plenty of choice and good quality on the whole. The pancakes at breakfast are delicious!
The rooms are clean and comfortable and the cleaners are great. The shower head wasn’t the best but I still managed to have a shower ok.
The best thing at this hotel are the staff. They work so hard and are really friendly and helpful. Hayat, in reception was brilliant, Soufian, our evening waiter was amazing and last but not at all least were the fabulous animation team who were the best animation I’ve ever seen. They included everybody and made the whole stay so enjoyable. Yassine, Mimi, Bachir, Zizou and Joseph and chief animator Jil were all exceptional!!
Zindy Odabas
We arrived at the hotel on December 7. From the moment of arrival, the condition of the hotel was unacceptable. The facilities were worn and poorly maintained. The bathroom showed visible mold, there were cockroaches, and insects were present around the food areas.
After only one day, our child became seriously ill. We raised these concerns with the reception, where the receptionist, Hayat, informed us that we would be refunded for the remaining 9 out of 10 nights if we left the hotel immediately. This promise was later not honored, and it became clear that this statement was made solely to have us leave the hotel.
We are now pursuing the matter formally with the relevant parties and authorities.
Based on our experience, I strongly advise others not to book this hotel. The positive reviews do not reflect reality. This is without question the worst hotel we have ever stayed at.
My Booking
