Luna
The welcome upon arrival was not great. We expected some assistance with our luggage to the room, but we had to carry everything ourselves.
That said, the receptionist was very kind and helpful. She was always willing to assist us, and her attitude was truly appreciated.
It should have been clearly communicated during the booking process that the aquapark was closed. This was not mentioned at all, which was disappointing.
Please note that the all-inclusive package does not include the spa or hammam; these services come at an additional cost, which guests should be aware of in advance.
We also noticed that there are not enough shuttle services during the day to go to Marrakech. The only available times were 10:30 or 14:15, which is quite limiting for guests.
Room cleaning was very good, and the housekeeping staff did an excellent job.
I would rate this property as a 3-star hotel, no more
Azeem Hussain
Where do i start. The whole experience was rather pleasant.
AYMAN on reception was an absolute joy. Very proffessional and courteus. Was always available to assist me when required.
The waiters/waitressess were very attentive and gave great service. Yes the food at times was cold but not as bad as what others have made out.
The rooms were nice and spacious but the overpowering smell of sewage was extremely unpleasant. We had to use incense sticks on a daily. Housekeeping were very attentive.
This hotel is out in the sticks but only a 25 min drive to the city which for around £10 was so good. Reception always on hand to call a taxi when needed. Otherwise it was 40 dirhams returm per person via the shuttlebus.
Points for the hotel to consider would be to integrate a more english approach to the entertainment and to definetly look in to the appalling smell from the bathroom. Also please look in to why the so called heated indoor pool was colder than the outdoor pools. Back on to a positive note, The maintenance that is ongoing did not disturb our stay at all which we appreciated.
I would definetly revisit again.
P.s i look forward to staying in the newly refurbished rooms next time around. They look like there going to be very upmarket !!!
Jess Lundie
I thought with all the talk on this page just about works going on at the hotel i would give this a post.
Despite the Building works going on just now they didnt bother anyone ive just been 3 days ago for a week. The water park is closed and heated pool is closed. There is plenty entertainment throughout the day. darts, ballon popping game, friendly poker, dance games, zumba dance, yoga ect ect. Evening entertainment there is allways entertainment from 6pm til 11pm. From game shows, to dance games, a show by the entertainment team and they include everyone and entertainment for all ages. Now the hotel is brilliant, we got to know the entertainment people very well they were brilliant 🤩 Food is available every hour of the day, from breakfast to late breakfast, lunch to late lunch, then snack bar inbetween late lunch and dinner that you can get very nice french fries and even a mixed grill with chicken,sausages, ham burgers, breads and a salad bar. Then on to dinner till 10 pm then late last hour dinner from 10pm-11 then theres a night club open from 12am-2am then late night takeaway after club openfrom 2ama3am but have to pay for the takeaway food which is understandable. But over all the hotel was brilliant from start to finish, theweather also did make our holiday as we had 20 degrees every day from the 9th till 16th jan was brilliant 🤩
Leanne Dean
Good points: Hotel itself was nice. Pools were clean. Animation staff were friendly. The room "cleaner" was friendly. The zen pool is gorgeous (but cost extra). Marrakech as a city was absolutely beautiful and we will be returning, but not to this hotel. Lots of activities all day every day, but the animation team didn't bother you if you weren't interested in participating. The evening shows were good, albeit mostly in french.
Bad points: The room was disgusting and staff didn't want to help. General staff were quite rude. The guy who took us to our room when we arrived came in and closed the door and stood refusing to leave without money (which as we had just arrived, we had none). Everything cost extra. Drinks were poor. No poolside bars. Very disorganised. Given incorrect information by staff. Sent on wild goose chases for things such as water. Food was covered in flies. Food very "samey" every day. Very french focused resort and felt like an outcast being English. Music extremely loud and distorted at times, with large speakers sat behind sunbeds.
dale hurrell
Food is often cold, there are 2 microwaves nearby, however they should not be needed! Some staff are ok but management are lazy and unresponsive. There’s a definite preference for French speaking guests. English speaking guests are not really catered for.
Entertainment is dire! See video for example! - unless you understand French then it’s unlikely you can easily be involved.
The resort is 30 minute drive from Marrakesh and there’s nothing much in between so it’s isolated. There are shuttle busses but you have to pay. We had bad experiences with both the cash machine (empty) and bureau de change (he disappeared for 30 minutes and came back only to say he was now closed).
We tried to complain but management were simply evasive and it wouldn’t change the negative culture anyway.
Some bar staff are ok however sometimes it’s hard to get served, they ran out of glasses at 9pm one night. Breakfast starts at 7.30 - we were there at 7.45 to find the coffee machines and surrounding areas in a bad state from the night before, so no apparent cleaning system in place. One machine had no coffee and the other no milk.
Worst resort I’ve been to, and I used to entertain at Pontins!
Don’t stay here if you’re not French.
My Booking
