Lara Costa
This was my second time coming to this hotel and I had two completely different experiences.
The first time I went was about three years ago, I had the best time. Rooms were amazing, clean. Service was great. Food was decent. The pools were the best!
This time, I was particularly disappointed with the food side of the hotel. Although I paid all inclusive, the food was undercooked, plain. Many meals were repeated throughout the span of 5 days. Many days I’d have to get the Italian food, which meant having carbonara 4 times in 5 days. The portions they would serve you were embarrassing. It’s as if they are scared that they won’t have enough food to feed the entire hotel. The alcoholic drinks were watered down, and the fizzy drinks had no fizz in them. The juices were sour. The waiting times for the Italian restaurant were very long, some family members had finished their meals by the time I started eating.
The entertainment side of things were fun. During the day, they have a few games by the pool which are fun to participate in. (They didn’t have this 3 years ago so it was nice to see the change). However, I find that the bars close quite early. There are no drinks in the room fridges. The hotel store closes at 6 or 7pm, the bars close at 11pm and 12am so it meant that if we got thirsty during the night, we couldn’t get drinks. We also couldn’t “stock up” on water as they would look at us sideways.
I went to get snacks for me and my partner during snack time, and one of the workers said “that’s one hell of a sandwich” because I had a few on my plate. I couldn’t tell if he was joking or not, either way it made me feel as though I was being plate watched which I didn’t like.
The AC also didn’t work in some of the rooms, my AC would only blow out hot air, and my sisters AC in her room didn’t work at all, she had to raise 3 complaints before they went and fixed it.
The staff, especially the entertainers and the servers were super kind, and helpful. I have a 1 year old so they would interact with her and bring her a chair, help me sit her in a chair and grab us drinks etc.
I’ve had such a great experience and unfortunately a not so great experience. I believe that with some changes, this could genuinely be a great hotel.
Tracy Docherty
Excellent hotel. Rooms are stunning. Food is outstanding. Service is exemplary. Amenities are fantastic. Every member of staff are so compassionate, caring and lovely people who endeavor to make your stay amazing. The reception staff, bar staff, restraunt staff, entertainment team. Cleaning staff. Everyone of them commendable. What a beautiful place. Thankyou for a wonderful holiday. Thankyou to your exceptional team of staff who deserve so much praise and admiration for their hard work
Whitney F
Amazing hotel with beautiful rooms and a very welcoming atmosphere. The staff are incredibly friendly and helpful.
A special big thank you to Fayrouz from Club Jumbo ,she was fantastic! She entertained and looked after my child so well, which made our stay even more enjoyable and relaxing.
There was a great variety of food, and everything was delicious. Many thanks as well to Abdel and Cherik from the canteen staff , they were very polite, helpful, and always smiling. They were especially kind and supportive with the kids.
Thank you to the representative Zack from love holiday, he gave us a lot of advice and recommandation.
We truly felt well taken care of and will definitely recommend this hotel!
Bourhlal Imane
I had a wonderful stay at this hotel. The rooms were clean, comfortable, and well-maintained, and the staff were incredibly friendly and helpful throughout my visit. The location was perfect, making it easy to explore the surrounding area. The food was excellent, with a great variety of delicious options and high-quality ingredients. The cocktails were also fantastic—beautifully presented and expertly made. I especially appreciated the attention to detail and the calm, welcoming atmosphere. I would definitely recommend this hotel to anyone looking for a pleasant and relaxing stay.
stuart sharp
A bit disappointed, though some of the staff very friendly others were not. Food was cold when served and choices limited. The room was ok but tired. A lot of building work going on which we were not told about, building dust going around pools. There's not much around hotel to do. But do run a bus service to the old town. We were lucky weather was sunny and warm 29 degrees but air-conditioning not working, and pools not heated so very cold.
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