Paulina Stessel-Zuk
Nothing more then it's ok. The staff is very nice and friendly but the rest it's a bit disappointing to be honest. Food is less then average, the choice is not bad, but it lacks a flavour and the stews need more cooking time.
We got a room with a broken garden doors, it didn't lock at all. The staff was trying to persuade me that's ok to have the room opened as they have cameras, and I I can use safe for valuables- guess what? The safe was broken as well. Locks couldn't be fixed so we got a new room but the next day.
On the positive side the pools are very good! Kids love it. Lots of sunbeds available, just better take your pool towel as they're running out of them before midday.
If you're planning sightseeing bare in mind that's far from the central town, but the hotel offers free shuttle bus. Book as early as you can as the seats are limited.
Tania Kershaw
We are here presently. Very different holiday but we are well looked after.Spa is superb; staff are incredibly friendly. The mattresses and pillows were too solid for my likenesses however all sorted after the first night. Enjoyed the pools and traditional food. Everything is clean. We have brought own cuos with beakers which was highly enciuraged by barmen aa there are wasos in the area. No atings ; far stronger coctails
James Oakley
We had a decent time here, but overall it wasn’t the kind of holiday I’d rush back to.
Positives:
• The spa was excellent.
• Food was generally very good.
• The shower in our room was great.
• Pools and slides were fun.
• Cherif, one of the dining team, was outstanding – friendly and professional.
Negatives:
• Most of the staff seemed unhappy and made guests feel like a burden. Ordering cocktails was met with sighs and slamming cups, and even simple requests (like booking a taxi or asking about the oriental restaurant) felt like an inconvenience.
• Service at the pasta/pizza station was dismissive.
• Our room power tripped several times.
• Shortage of cups – often rinsed and reused, or drinks served in paper coffee cups.
• Long queues at the bar as only one guest was served at a time, which is poor for an all-inclusive.
• Too few parasols by the pool, and many were broken.
There were highlights, but the overall attitude of the staff (except for Cherif) really let the place down.
Samantha Anderson
We stayed at the Labranda last week for a 5-night stay, and overall, it was a very pleasant experience. The building itself is beautiful and well-maintained, and the staff were all friendly and welcoming.
The hotel is located a bit far from the main hotspots of Marrakech, but I recommend booking taxis directly through the hotel — they’re reliable and convenient. There’s also a local mall about a 5-minute drive away, and taxi drivers are happy to wait or return at a confirmed time. I would suggest going to the Medina Market whilst there, there was a lovely Kaftan shop that sold dresses along with soveniers. Mohammed was great. Very reasonably priced.
The on-site shop is quite limited and doesn’t stock many essentials, so don’t rely on it for snacks or drinks. We arrived late in the evening and had to order through the Glovo app, which took about an hour as there was nothing available to purchase after 10 PM.
We booked the all-inclusive option, which was buffet-style. The food selection was fair, though often served lukewarm — however, there is a microwave available if needed.
The atmosphere felt very safe, and both staff and guests were friendly. While most people spoke French, communication was still easy. The spa was a highlight — fantastic service and very reasonably priced.
The hotel has two main pools and one adult-only pool, all clean and well-kept. Although the pools are freezing. Security at the gates was also reassuring.
The only downside was that reception wasn’t always consistent — sometimes requests weren’t followed up. Still, it’s a comfortable and good-value hotel overall.
Mnaz
Resort is nice, very clean. Has aqua Parc for kids to enjoy and main pool but also has a quieter pool for adults only. Food selection is good and different everyday. Has gym, and other activities you can do on site. Rooms were spacious.
Only down side for us personally was that our room was facing the main pool and they have very loud music on until 11am which was really annoying when you've had a long day and want to get an early night, so if you do book I would suggest requesting a room on the other side if uou want quieter evenings. The only other downside is that the resort is out the way, so if you did want to visit the town etc, they do have there own shuttle bus but you need to book seats in advance, as they get booked up or if there were specific places you wanted to visit book these via get your guide as its cheaper then booking through the resort and you have a driver to come pick you up from hotel and drop you back off again.