Trevor McEvoy
Can not recommend this resort enough. From the time we arrived they were so welcoming. The animation team made us feel so at home from day one, they really go out of their way to accommodate children and families. The security team and all the staff are so friendly and make sure it's a safe environment. The pools and aqua park are amazing for both adults and children. We made friends for life.
It's honestly the ideal resort for families. Five stars. It exceeded our expectations, from small kids to adults, it's perfect.
Amir Taj
We had an absolutely fantastic Easter holiday at Aqua Mirage Club in Marrakesh! From the moment we arrived, the staff made us feel incredibly welcome – everyone was warm, friendly, and went out of their way to ensure we had a great stay.
The facilities were excellent, and the highlight for our children was undoubtedly the aqua park – they had an amazing time enjoying all the rides and water fun. The lifeguards were attentive, approachable, and created a safe and relaxed environment for both kids and adults.
The resort had a vibrant and family-friendly atmosphere, making our holiday all the more enjoyable. It’s a brilliant place for families looking to unwind and have some fun in the sun.
The only downside was the lack of privacy due to the glass window in the bathroom within our room, as well as the glass doors in the common toilets around the resort. Also, the bathroom accessories could definitely be improved – items like shampoo, body lotion, and moisturiser were either missing or of low quality, and the bath towels could be better.
That said, these were minor issues compared to the overall wonderful experience we had. We left with happy memories and would gladly return again. Highly recommend for a family-friendly, sun-soaked escape!
gemma munro
Islam the receptionist really needs looked into - and sacked!
First night here, arrived at check in to be told we needed to pay a £550 supplement because my youngest had just turned 12. Spent £3000 for the week for our family of 4 with no indication that there would be an additional charge. When we asked to speak to the manager, Islam was actually smirking and holding back laughter telling us the manager isn’t here and he will just tell us we need to pay anyway. I’ve never ever met anyone so rude and unprofessional, she told us it wasn’t her problem and if we don’t pay we will need to leave. No love holidays reps around to even help us. Totally stranded in Morocco and she was genuinely laughing at us and shrugging her shoulders. In the end we’ve just had to pay the £550, one of my children has autism and she was becoming distressed & my husband is diabetic so there’s absolutely no way we could have just left with no place to go at 10.30 at night. I actually feel sick to my stomach at how Islam treated us tonight - she genuinely should be sacked from this place. If I could get a full refund we would get on a flight back home tomorrow! Horrendous start to what is meant to be our family holiday. Avoid this place at all costs. Our room is mediocre for what we have paid - I honestly think Islam has put us in the furthest away room from all facilities out of total spite!
I can honestly say we will never ever return to Morocco. Never ever again. If you are reading all the bad reviews & wondering if you should ignore them- do yourself a favour and don’t ! These reviews are very real !
Alisha Nadeem
Amazing Place! Would highly recommend booking. Was a little nervous after reading some of the reviews but genuinely 10/10!
The entire resort is so huge you wouldn’t even feel the need to leave!
Rooms were comfy, spacious and clean, safe provided, plenty of storage, clean bathrooms and showers. Rooms were cleaned, mopped and tidied every single day.
The all inclusive food was huge massive variety throughout the day if the main dinner area is closed theres 2-3 snack bars serving pizza burgers wraps drinks desserts so you will never have a problem with food! Highly recommend visiting the snack bar!
The chefs are amazing and the managers we didn’t know where to start off on our first day and the manager/ head chef helped us out and answered our questions. So many places to sit even a closed off area to 16+ only. 2 restaurants available but reservations needed.
All the pools are clean and massive they are cleaned every night including the floors where people may have spilt drinks so you will never see flys around.
The entertainment every night changes so you will always be entertained the entertainment team are amazing. They include you all as much as they can.
Many activities running through out the day archery, football, aqua training, tennis, golf, foam party, music, djs anything you can think of.
Service is amazing staff are friendly, easy check in and check out early check in available too. Our door lock broke and within minutes someone came to fix it. Needed help with AC someone came and helped us out in seconds. The service at this hotel is amazing!
Will be coming back here next year!
Meryama Nadim
Absolutely awful experience – avoid this hotel at all costs.
We stayed at this so-called "all inclusive" hotel, and it was a complete disaster from start to finish. The staff is incredibly rude, unhelpful, and clearly not trained to provide even the most basic level of hospitality.
First, the "all inclusive" is a joke. If you want a decent coffee, you have to pay extra. Otherwise, you’re stuck with disgusting coffee from a cheap self-service machine. Same goes for pool towels – they’re not included. You either have to pay or leave a deposit, but to leave that deposit, they make you walk all the way back to the reception. No effort to make things convenient.
When we got to the room, it wasn’t even ready for guests. Sheets were missing, there were no covers, no towels, no pillows. And guess what? No instructions on how to call reception – so we had to walk all the way back again just to ask for the basics. They eventually brought the missing items, but only after a frustrating wait.
The restaurant is an absolute mess. The food might look like it has variety, but nothing tastes good – it's all bland or just badly cooked. On top of that, the staff there is just as rude as everywhere else. They talk to guests with zero respect or courtesy.
And the final cherry on top: after just 24 hours in this place, we ended up with diarrhea. That tells you all you need to know about the hygiene and food quality.
We left feeling disappointed, angry, and ripped off. I wouldn’t recommend this hotel to anyone. We will never be coming back.
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