Labranda Rose Aqua Parc

Meryem H Rym & Layt

Excellent location, comfortable facilities. Major disappointment regarding the service for Moroccan clients: we clearly felt a difference in the level of attention and respect depending on the nationality. Being Moroccan, I unfortunately received much less friendly or efficient service, as did my family. Some staff members are friendly and pleasant, but from others, we got the feeling that we were bothering them. The hotel is not clean at all — it looks abandoned. The pool is dirty, and empty drink cups were left by the poolside for hours until one of the guests picked them up, afraid that a child might get hurt. Lack of hygiene everywhere (lobby, rooms, kids' playground, pool…). The food service is poor. For table napkins, they give you one paper napkin per person per meal! The buffet is very limited, and if you don’t show up early at the restaurant, you might find nothing left. The staff really needs training. One thing is certain: I will not go back.

Manessa Laurant

Our stay at this hotel has been nothing short of exceptional. From the moment we arrived, we were welcomed with genuine warmth and outstanding service. The rooms are beautifully maintained, comfortable, and offer a perfect retreat after a day of exploring. A special and heartfelt thank you goes to the reception teams especially the Guest Relations your attentiveness, care, and dedication truly enhanced our entire experience you made everything smoother and more memorable. We’re incredibly grateful and will definitely be returning. Highly recommend this hotel to anyone seeking impeccable hospitality and comfort thank you all.

Foyej Ahmad

We stayed at Labranda Rose Aqua Park from 24th to 29th July as a family with three children (ages 10, 7, and a 5-month-old baby). While the hotel has great potential and some facilities the kids enjoyed, our overall experience was unfortunately far from relaxing. Check-In & Unexpected Charges: Upon arrival, we were asked to pay 165 Moroccan Dirhams as a “city tax”—something we were not informed of by the hotel or the travel agent in advance. It was an unpleasant surprise at check-in. Room Issues & Safety Concerns: We were given a room where the air conditioning unit was leaking severely, flooding the hallway and entrance. We reported it in the evening and someone attempted a repair, but the leak worsened and one of the A/C units stopped working altogether. By morning, we woke up to large puddles throughout the room, posing a serious safety risk. My eldest daughter nearly slipped and injured herself. Despite the situation, housekeeping removed our towels used to absorb the water and did not replace them even after we explained why they were there. I escalated the issue to Islam and Doha from Guest Relations, who were helpful and professional. Thanks to Islam, we were finally moved to a new room by mid-morning, and the remainder of our stay was free of flooding. Dining Experience: The food is predominantly catered to French guests, which wouldn’t be an issue if the service were consistent across all guests. We noticed that French-speaking guests were treated more attentively, while English speakers were often overlooked or given cold responses. The breakfast chef was particularly rude, unwilling to accommodate even simple requests like well-done eggs, and we often received unfriendly looks when collecting food for our whole family. Additionally, food items were not restocked promptly, and desserts were limited and ran out quickly. It’s worth noting that if you need to return to the buffet more than once (for example, if your children eat at different times), you might be questioned by the staff—which can feel quite unwelcoming. Aqua Park & Facilities: The water slides were the highlight for our kids, and the reason we booked this hotel. However, one of the blue slides was damaged, and we witnessed minor injuries, including two young girls and an adult man. We reported this to the lifeguards, but it didn’t appear to be addressed during our stay. An afternoon ice cream cart would be a great addition and was noticeably missing given the number of children at the hotel. Overall Impression: This hotel has immense potential, with great location and facilities for families. However, a lack of consistent service, poor maintenance, and a visible language-based disparity in hospitality significantly affected our experience. If you speak French, you might feel like royalty here. Otherwise, you may find yourself overlooked.

B.Architecte

🚫 Never Again❌ – Unsafe, Dirty & Unprofessional! 🚫 ⭐☆☆☆☆ This is by far one of the WORST hotel experiences I have ever had. Unsafe — staff opened my room door without permission, even while guests were sleeping. Dirty — rooms with no water, broken AC, and zero hygiene. Unprofessional receptionist with an attitude as if working in a nightclub, lifeguards busy flirting instead of watching the pool. ❌ The only reason I don’t regret coming is because I saved a 2-year-old child from drowning while the so-called lifeguards ignored their duties.❌ We arrived at 4 PM but only got our room at 6 PM — exactly when the water park closed, wasting our entire first day. If you value your safety, your time, and your money — stay far away from this place!🙏🏻

Emily Dakin

First of all Loved Morocco!!!! The location of the hotel isn’t too bad either. When we arrived at the hotel at 10am we checked in at the hotel only to be told by the receptionist they didn’t have our booking. They gave us a drink and told us to sit in the lobby for 2 hrs whilst they tried to sort out our room. They didn’t once come up to us to keep us informed. Eventually when they did come up to me they told me they needed Love Holidays to confirm my booking even though I had it in writing. This was not a good start to my holiday. Once this was sorted we was given our All Inclusive Bands only to find out we were not actually All inclusive . You had to pay for drinks after 11pm in the main bar and the pool bar outside if you didn’t book your trip from the travel provider Framme you were not deemed All Inclusive. The food was terrible, they do not cater for UK people or children. We had to eat out a few times just so we could eat otherwise we would starve and we are not fussy at all. The rooms are outdated and need a lot of work as does the hotel. One day we were sunbathing round the pool and they decided the use a petrol chainsaw to cut down trees, petrol fumes were round the whole pool for the day causing a layer of fog. There were families round this pool all day just caused an awful smell and headaches we even complained to the manager and they eventually stopped. They have no shower rooms if you have late check out so it’s worth paying to have your room later it’s about £40