Manessa Laurant
Our stay at this hotel has been nothing short of exceptional. From the moment we arrived, we were welcomed with genuine warmth and outstanding service. The rooms are beautifully maintained, comfortable, and offer a perfect retreat after a day of exploring. A special and heartfelt thank you goes to the reception teams especially the Guest Relations your attentiveness, care, and dedication truly enhanced our entire experience you made everything smoother and more memorable. We’re incredibly grateful and will definitely be returning. Highly recommend this hotel to anyone seeking impeccable hospitality and comfort thank you all.
Emily Dakin
First of all Loved Morocco!!!!
The location of the hotel isn’t too bad either.
When we arrived at the hotel at 10am we checked in at the hotel only to be told by the receptionist they didn’t have our booking. They gave us a drink and told us to sit in the lobby for 2 hrs whilst they tried to sort out our room. They didn’t once come up to us to keep us informed. Eventually when they did come up to me they told me they needed Love Holidays to confirm my booking even though I had it in writing. This was not a good start to my holiday.
Once this was sorted we was given our All Inclusive Bands only to find out we were not actually All inclusive . You had to pay for drinks after 11pm in the main bar and the pool bar outside if you didn’t book your trip from the travel provider Framme you were not deemed All Inclusive.
The food was terrible, they do not cater for UK people or children. We had to eat out a few times just so we could eat otherwise we would starve and we are not fussy at all.
The rooms are outdated and need a lot of work as does the hotel.
One day we were sunbathing round the pool and they decided the use a petrol chainsaw to cut down trees, petrol fumes were round the whole pool for the day causing a layer of fog. There were families round this pool all day just caused an awful smell and headaches we even complained to the manager and they eventually stopped.
They have no shower rooms if you have late check out so it’s worth paying to have your room later it’s about £40
Marc
The hotel has a great energy with loads of entertainment. The breakfast and aquapark are perfect. I would only consider to maintain it a bit better and the AC units are a bit weak.
Tom Clarke
A cheap all-inclusive was what we got! (August 2024)
Firstly, the hotel itself looks gorgeous, and the rooms were nice and clean, but that unfortunately is where the compliments end,
Day 3 of our trip and I found a WHOLE ZIP-TIE in the dessert from the lunch buffet. The manager did seem very concerned by this after we had shown him, though all we got for compensation was a fruit basket and a bottle wine (all of which was already included in our all-inclusive stay) and the ability to make multiple bookings at the a la carte restaurants.
Which brings us onto our next issue, there seemed to be a lot of confusion with many guests about the hotel restaurants. You are only able to book them ONCE per stay, which was not made clear when booking. This was very disappointing as the food there is at a much higher standard than the main buffet restaurant.
The service in general was very poor. Staff at the poolside bars were quite rude and inattentive, often seen on their phones or just chatting while a line of guests would be waiting to be served. Lifeguards by the pool were seen off to the side chatting to young female guests instead of doing their jobs, a little girl got hurt by the pool during our stay and there were no lifeguards present to immediately help. As well as the hotel guest relations not being very helpful, she spoke very little English which is surprising for guest relations, as the hotel is advertised as a destination for English tourists. In fact, English was not spoken by the majority of the staff, which meant that many of the rules of the hotel was not explained properly, leaving many of the guests confused (e.g. we had difficulty obtaining bottles of water outside of meal times)
The holiday was fairly cheap so we weren’t expecting amazing service, but this was far below our expectations and we were left very disappointed.
Rich
Very interesting hotel, there are some real positives and some real negatives from my stay for a week here. Positives first, good for kids with the water park, super entertainment team that always smile and always put in the effort, spa great, enjoyed playing Bowles and pool was good if not in need of a few repairs. Very French orientated.
The negatives, the staff in the outside bar were really a complete disgrace, frankly rude nearly every time, grumpy and thoroughly miserable experience, the manager seemed to lead the rudeness and the staff followed suit. The serving staff in the restaurant were good and efficient, the food was very same same and not a great choice. Some of the staff (chefs) were equally as rude as the bar staff, refused to cook me an omelette even though that was the only good option for a diabetic. The guy cooking the fish was miserable and was rude as I asked for fish then the stir fry and not the other way round. There is a serious lack of customer service, the man on the currency exchange told me to go away and come back in 5 minutes as he was busy, despite no one else to be seen. Would not go back even for free of charge.
My Booking
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