5 Star Dubai

Colin

Another fantastic holiday at this amazing hotel, we once again booked into the Clubroom and the team, Matti, Ahmed & Melanie were just fantastic looking after me and my family. On this occasion they moved the breakfast down to the main buffet restaurant, this is fully understandable due to it being off season. The Clubroom guests are seated within a VIP section if the main restaurant and looked after with the Clubroom team ( mentioned above ) Guest are still invited for afternoon tea from 3-5pm and happy hour drinks from 6-8pm in the Clubroom. The hotel main pool area has some construction in the gardens at the side of the pool, however, Dubai has construction works going on 365 days of the year. There are some noises that can be heard, however nothing to be concerned about. The rooms are well serviced with the maids, they cannot do enough to ensure your rooms are clean, tidy and well stocked with towels and water. We have also met Kaleem ( porter ) on several occasions whilst visiting this hotel, his attention to detail ( remembering me and my family’s name from previous visits ) his politeness welcoming me and my family back are what makes this team the best in Dubai. The guest relations team made our visit extra special as this was to celebrate specials birthdays writhing our family, the rooms were decorated with birthday cards in each room, this was a fantastic gesture and great surprise to my family, thanks to Raneem and Maya who looked after us. We will look forward to returning later in the year.

Pawel W.

Very nice hotel, good for families. Kids have pool with small slides. One of the bars is even located in the water :) Food is good. Coffee could be better, however. Rooms clean and spacious. We had a small issue as we booked a room for 3+2 and in the room we only found 3 beds. Staff however tried to help and organized extra bed.

A Furzer

Ignore all of the negative reviews - they are full of lies. We had the most perfect experience at this hotel and didn’t want to leave! The staff are unbelievably kind and helpful, catering to everything we asked and even fixed a small water issue with our room at midnight! You barely notice the construction going on (and it’s Dubai, there is construction everywhere, get over it!). The food is absolutely lovely and we could order whatever we wanted as part of our half board. The breakfast provides multiple different options to suit all guests. The facilities are fantastic! Would stay here again in a heartbeat and miss it already!

Rasha saadeldin

I loved this hotel. They have many activities. Tennis, water park, cinema for kids at night and etc. they also have ice cream shops, restaurants and coffee. I love how unique is the products that they are using (Elemis) especially in the showers and bathrooms. They also have water activities and beach club. Their gym is quite big and has variety of tools. Finally, they have a valet parking available.

Anna Koshman

A very nice hotel, with a wonderful beach, however the water wasn’t that clean as we expected, but still it was good 😊 we stayed there for about a week with two toddlers, and enjoyed it very much! The food was good, the staff was lovely! I would like to thank especially Tarsen, who works at the beach, he helped us billon times with everything, he was kind to the kids, always friendly and very helpful. When it was his day off, it felt so much, since no one else was there to do what he was usually doing! Thank you a lot!

Owais Ch

Jumeirah Beach, Dubai – Where the City Meets the Sea A perfect blend of urban charm and natural beauty, Jumeirah Beach offers an unforgettable experience for visitors and residents alike. With its soft white sand, crystal-clear waters, and panoramic views of Dubai’s skyline, it’s a must-visit for anyone exploring the city. What makes it even better? ✅ Clean and well-maintained beach environment ✅ Dedicated walking and jogging tracks along the shoreline ✅ Plenty of beachfront restaurants and cafés for dining with a view ✅ Changing rooms and public washrooms available ✅ Easily accessible via Dubai Tram and public transport ✅ Surrounded by top-tier international hotels offering stunning beach views Whether you’re up for a relaxing sunset walk, a jog along the coast, or simply a beach day with good food nearby — Jumeirah Beach has it all. Tip: Visit during golden hour for amazing photos and a cooler breeze. 🌅 #JumeirahBeach #DubaiViews #BeachVibes #DubaiLifestyle #VisitDubai #TravelUAE #BeachDay #UrbanEscape #LuxuryDubai #SunsetSpot #WalkingTrails #SeasideDining

Tomy k Wilson

Nice beach in Dubai. Many restaurants for walking. Washrooms and changing rooms are available. It is easily accessible through tram. Many international hotels nearby that you can enjoy nice views of the beach. Walking trials are there for those who are interested in walking. Overall, nice experience .

RAJESH SANAPALA

One of the favorite beach. Running & Cycling tracks available. Best place to spend time with your family and loved ones.

Milaaj Kk

Visiting Jumeirah Beach was an unforgettable experience! It’s one of Dubai’s most iconic public beaches, offering beautiful views, soft white sand, and crystal clear waters. From the moment I arrived, I was impressed by how clean and well-organized everything was. The beach is wide and spacious, allowing everyone to enjoy without feeling overcrowded, even on weekends. The facilities here are excellent there are plenty of showers, changing rooms, and clean restrooms. Lifeguards are always present, making it a very safe place for families with children. There’s also a long jogging and walking track along the beach, which is great for anyone who wants to stay active while enjoying the ocean breeze. The view of the Burj Al Arab in the background adds a luxurious touch to the entire experience. It’s a perfect spot for photography, especially around sunset when the colors in the sky are absolutely breathtaking. There are many cafés and food stalls nearby, offering refreshing juices, snacks, and meals. I grabbed a coffee from a beachside café and simply relaxed while listening to the sound of the waves it was the perfect break from the busy city life. Parking is available but can be a bit crowded during peak times, so arriving early is a good idea. There are also options for renting sun loungers and umbrellas if you plan to stay for a few hours. Overall, Jumeirah Beach offers the perfect mix of relaxation, fun, and natural beauty. Whether you want to swim, exercise, picnic, or just unwind, this beach has something for everyone. Definitely a must-visit when you’re in Dubai!🤩🤩🤩🤩🤩😍😍😍

Deepa Dindoyal

The beach offers a good overall experience. The water is warm, although it can sometimes be a bit rough. It’s worth noting that the water isn’t as clear blue as often advertised. While the setting is pleasant, there’s room for improvement with more shops, food options, and activities to enhance the overall vibe. Still, it’s an enjoyable spot for a relaxing day by the sea.

Priya 20

This is a nice hotel and the service is exceptional. I cannot fault the staff at all they are polite, helpful and so welcoming. The rooms are nice and cleaned every day with fresh towels available. Bed linen is changed every 3 days. The pool area is nice and the pool staff are helpful in handing out towels and taking u to a lounge chair. The talk restaurant is nice and there is a variety. Personally for me I do not think there are much vegetarian options and a lot of chicken/beef meals. There is food for vegetarians but I feel that there could be more than just salads, rice and potatoes. First time in Dubai and the hotel is located in a good spot with many restaurants and fast food places around the tram is a 5 minute walk too.

Liz Tyler

Great hotel and location.we went all inclusive and the staff were so friendly and helpful. The food was really amazing and a good variety. As part of the all inclusive you could use the soul restaurant and we did 3 times in the week. Big shout out to the soul staff who are great and very attentive with drink refills. On the last night (tonight) they noticed I did not feel well and couldn’t do enough to help. Lovely lightning and atmosphere and we had a great time there. The pool is great and the 2 lifeguards are lovely and got us towels and sunbeds and put up sunshades and moved them to accommodate us. They also rushed to open the doors for us. Rooms are cleaned well daily and are nice and spacious. We had a balcony and the air con worked well. The people who greet you for the breakfast and buffets were always happy and friendly and asked if they could do anything further to help with the stay. All in all a lovely hotel and amazing staff.

Sadaf Khan

I had a pleasant and comfortable 3 weeks stay in the hotel with my two kids. The staff is very welcoming, warm and helpful especially Irene brightened up every morning with her warm greeting and Infectious smile. The location of hotel and amenities are superb. Spa on weekends refreshed and prepped me for the week.I have caught the names of many of the staff members however each one provided excellent service. I am looking forward to visit again.

Māris Dreimanis, Vervo SIA

I stayed at this hotel for over a month, and overall, it was a very good experience. The location is excellent, and the hotel has everything one needs for a comfortable stay — a good room, great facilities, and even better service. Since I stayed for so long, the hotel began to feel like home, and the staff became more than just employees — they became like family. I want to mention a few of them by name. Breakfast was always enjoyable, but the hosts made it even better — special thanks to Robin and Irene, who always greeted me warmly and found me a good table. I used the gym daily and occasionally visited the spa for a massage — Ayu was excellent. I also spent a lot of time by the pool, which was always clean and refreshing despite the +40°C temperatures. Murgan and Suresh made sure I had the best sunbed every time — their attention was truly appreciated. The concierge service was spot on. I needed help with printing documents, and Leica and Muhammad Yahya helped immediately without hesitation. The reception team was also always helpful and welcoming. During my stay, I celebrated my birthday, and I was surprised with a cake and a card from the hotel — a kind gesture from Isabella that made my day extra special. My room was always spotless, thanks to Sujith, Sunic, Jefrin, Darsie, and the rest of the housekeeping team. The Sports Bar was also a great spot for quick bites and soft drinks — special thanks to Primerose, who was always friendly and attentive with guests. I’m really sad I didn’t catch all the staff names, because every single one of them deserves recognition — and probably a raise! Can’t wait to come back!

Ehab Edward

I recently stayed at Mövenpick Hotel Jumeirah Beach with my family and had an overall excellent experience. The location is superb—right on The Walk and close to a wide variety of restaurants and cafés. The staff were consistently helpful and went above and beyond to ensure a pleasant stay. The rooms were spacious and comfortable. That said, I believe there are a few areas where enhancements could elevate the guest experience further, particularly considering the hotel's 5-star rating and premium location: In-room coffee amenities – Replacing the standard coffee and tea sachets with a pod-based coffee machine would add a more premium touch to the in-room offerings. TV channel selection – The television in the room only offered local stations. Including satellite channels such as OSN or international options would improve entertainment choices for guests. Room setup on arrival – Upon check-in, there were no glasses in the room—only two mugs. I assume this was an oversight, but having a full set of glassware would be expected. Breakfast variety – While the breakfast buffet was enjoyable, guests staying longer than a few days might appreciate greater variety. Introducing new dishes every couple of days would keep the experience fresh and appealing. Overall, we thoroughly enjoyed our stay, and with a few small improvements, the experience could be truly exceptional.

Sandra Cruz

My family and friends ( 5 families in total) had an amazing 2-night stay at Dar Al Masyaf and we couldn’t be happier with the experience. The property is absolutely stunning, peaceful, luxurious, and full of charm.😍 A special shoutout to our butler Norlan, who truly made our stay exceptional. He was incredibly accommodating, friendly, and attentive to every detail. From assisting with our requests to checking in regularly to make sure we were comfortable, Norlan went above and beyond. He’s truly one of the best! We’ll definitely be coming back and highly recommend Dar Al Masyaf to anyone looking for a relaxing and unforgettable stay in Dubai.

Ella T.Figueroa

Dar Al Masyaf at Jumeirah is truly our home away from home. We always stay here with my family—it’s our absolute favorite, especially for my daughter, who feels like a princess every time we return. The rooms are stunning—spacious, beautifully designed, and incredibly peaceful. There’s a unique charm to the private summer houses, with tranquil views and easy access to the beautiful waterways. The service is always flawless. From the moment we arrive, the staff go above and beyond to make us feel welcomed and cared for. Everyone—from the buggy drivers to the butlers and front desk, housekeepers—is warm, professional, and genuinely kind. The restaurants across the resort offer some of the best dining experiences in Dubai, with something to please every palate. Whether it's breakfast with a view, an elegant dinner, or a casual bite by the beach—everything is always top-notch. Jumeirah never fails to impress, and Dar Al Masyaf continues to be the heart of our family vacations. Thank you for always making our stays so special. We can’t wait to come back again soon!

Freddy H.

Our recent stay at Dar Al Masyaf was nothing short of perfect. Having visited several times over the years, we were truly impressed by how this stunning resort continues to elevate its standards. The newly renovated rooms are absolutely breathtaking – a perfect blend of modern luxury and traditional Arabian charm, offering a serene atmosphere that made us feel at home from the very first moment. One of the most remarkable improvements we noticed was the Buggy Service. Compared to previous years, the efficiency and availability have improved dramatically, ensuring smooth and quick transportation throughout the beautiful resort grounds. A special mention and heartfelt thanks go to our Butler, Mr. Mohamed Aly. His professionalism, attentiveness, and dedication made our stay truly memorable. No request was ever too much; he anticipated our needs before we even expressed them. His service was exemplary and reflects the high standards Dar Al Masyaf is known for. Additionally, the Concierge Service via WhatsApp was outstanding. Every reservation, request, or question was handled promptly and flawlessly. It added an extra layer of convenience and luxury to our experience. In summary, Dar Al Masyaf once again proved why it is our favorite destination in Dubai. From the impeccable service to the stunning surroundings, everything was orchestrated to perfection. We are already counting down the days until our return in October! Thank you to the entire team for making our stay so wonderful. Your commitment to excellence and guest satisfaction is truly admirable. Farhid Habibi

jack mcgrory

Dar Al Masyaf , Just spent 9 days in the Jumeirah beach hotel , we have been going there for many years , this year we stayed in the Dar Al Masyaf the accommodation is first class big bright large modern room overlooking the water, Pool at the side of the accommodation quite perfect size. The whole atmosphere is so welcoming , staff are helpful ,pleasant and have smile when they are working. The whole complex has something for every body great food at main restaurant and host other restaurant that you can enjoy your favourite food choice. This holiday location is for everyone , great family pool , fantastic beach and not forgetting the weather. I look forward to going back. Jack

Sara Rasekh

My husband and I had a staycation at Dar Al Masyaf, and from the moment we arrived, we were captivated by the stunning beauty and flawless design of the resort. Edwin, the valet attendant, warmly welcomed us, and the check-in process was seamless thanks to the excellent concierge team, who gave us a thorough overview of everything we could enjoy during our stay. Our room was easily the most beautiful. The WhatsApp butler service was incredibly convenient, and the buggy rides around the resort made getting around both easy and enjoyable. The Abra Tour was a magical experience. Riyaz made it even more special by taking beautiful, romantic photos for us and showing great kindness and patience throughout. We also loved the complimentary evening drinks held from 5 to 7 in the Majlis courtyard. It was a lovely opportunity to meet other guests in our building. A big thanks to Alexa for making that gathering feel so special. Ashraf, the beach security guard, stood out for his kindness and friendly nature. Access to the resort’s stunning pools and pristine beaches was absolutely amazing, and the breakfast at La Promenade with the exceptional pool and beach views was very pleasant. Accessing Wild Wadi Waterpark is also another offer that the hotel generously allows guests to enjoy even after checking out. Overall, it was the most romantic and luxurious vacation — a truly unforgettable experience.

Ersin Aydın

We had a truly wonderful stay at Rixos The Palm Dubai! Waking up to the sound of birds every morning was a refreshing and peaceful experience — something we deeply enjoyed as a family. The food was absolutely delicious, offering a rich variety of high-quality dishes throughout the day. The pool was fantastic — clean, spacious, and perfect for relaxing or having fun with our kids. What truly made our stay special was the kindness and attentiveness of the entire staff. Every single team member went above and beyond to make sure we were comfortable and happy. It was an unforgettable vacation for me, my wife, and our children. Without a doubt, the next time we visit Dubai, this will be the place we choose to stay again. Thank you for making our trip so memorable!

Nicol Brachačkova

I would highly recommend this hotel. Satisfied from top to bottom. All the services provided were flawless. I need to point out the Exclusive sports club especially Cheikh and Kagan, who made our stay much more fun and entertaining. We were pleasantly surprised by all the classes and activities that we attended. It was a great way of enriching our stay. If you love trying different sport activities definitely dont miss out on these.

Mahmoud Elsebaay

Our stay at the hotel was truly enjoyable, especially thanks to the amazing entertainment for children. The Kids’ Club was well-organized with a full schedule of fun and creative activities that kept our children happy and engaged all day. The staff was incredibly friendly, and special thanks to Saad, who leads the team with such energy and care — he made a big difference in our experience. In the evening, the Mini Disco was a big hit with the kids. They loved dancing and singing along, and it quickly became their favorite part of the day. The evening shows were also very entertaining and professionally done — a great way to end the day for the whole family. Highly recommended for families looking for a fun, safe, and joyful atmosphere for their children.

Jen McPherson

This hotel exceeded our expectations. We stayed for 10 nights. The service was impeccable. Special thanks out to Eunice at the patisserie. The adults only pool was a dream. It was a holiday of dreams. We needed to change room due to renovations being carried out and this was not a problem. The food was varied and delicious. Thank you for making our holiday so enjoyable!

Gill Cotterill

Everything just how we like it great room and view. Excellent service throughout the hotel, nothing too much trouble. The Steakhouse was gorgeous with beautiful atmosphere. Made to feel special, the lovely staff sang Happy Birthday to me and presented me with a cake. The starter was delicious as well as the main steak course. Thank you for a perfect evening celebrating my Birthday. Fabulous staff. The Bar1 was lovely with some fab groups on from around the world. Fabulous attentative waiter service who really looked after us. Throughout the hotel as well as the Beach the staff are so welcoming smiles on their faces nothing too much trouble - First Class service

Amy Robertson

The most perfect stay. Stayed here for 10 nights with my partner and we loved it. All staff are so friendly and helpful always going out their way to engage in a conversation with you. The staff could not do enough for you, they were very attentive especially the staff around the pool. The hotel was extremely clean and the maids would be in cleaning your room everyday to a top standard. The hotel gives you free complimentary bottles of water in your room everyday which I found this to be such a lovely gesture. We come back to our room one day with a lovely surprise left in the room by the staff, it was a photo of us which was edible with some cake. This really made our holiday was so kind by the staff involved. The hotel itself is very modern and beautiful and the facilities are great. The views from the pool area are amazing with the pool itself being a standout facility for me it's so big and the temperature of the pool is perfect for cooling down in the hot weather. We loved the lazy river as well. The breakfast in the hotel is fantastic which such a wide variety of foods catered for everyone. Me and my partner are already planning a visit back here we loved it that much.

Bee Ma

Absolutely had a fantastic week in this hotel, nothing has been any trouble for the staff. They’ve really made us feel very welcome. All the staff have been very helpful, polite and always happy to help you. The rooms are very clean, lots of space and everything you need in there, amazing views from the balcony. Food has been lovely and lots to choose from. This hotel had been a pleasure to stay for the week, definitely will be visiting again in the near future. Thank you to each and one of you for a fabulous week. ❤️

jason clarke

Stayed here two years ago and again it is a great place. Edna our waitress has been fantastic throughout our stay. The food and service is outstanding. The hotel is spotlessly clean and all the staff are friendly. Outside floor area leading to the pools is looking tired and could do with an upgrade. Fabulous views across the palm. Would definitely recommend.

Maimouna Sow

Milan truly made our stay in Dubai unforgettable! From the moment we arrived, he welcomed us with so much kindness and sincerity — and it honestly meant the world to us. He carried our luggage all the way up with a smile, made sure we were comfortable, and shared such positive energy that it felt like meeting an old friend rather than just a hotel staff member. It’s rare to come across someone as dedicated, thoughtful and genuinely caring as Milan. His presence turned a simple check-in into a beautiful memory.❤️ Thank you, Milan, for everything you did for us — you made our trip feel special, and we won’t forget it. You truly are a star! If you’re lucky enough to meet Milan during your stay, know that you’re in the very best hands. 🙌

Nino G

We were so pleased to experience the Hospitality provided by Edna, Priya and Aung during our evening meals in the Great British Restaurant. They were polite, professional and knowledgeable - able to answer our queries and signpost us accordingly - even providing us with recommendations on less busy times to have our meals. We were made to feel welcomed every morning and evening and when appropriate, each of these individuals took a few moments to converse with us, making us feel we were more than just a 'guest statistic'. We would also like to extend thanks to Mandeep who serviced our room to an impeccable standard throughout our stay. Mandeep was kind, helpful and respected our privacy to the up most - which is something of significant importance to us. Thanks Edna, Priya, Aung and Mandeep - Dukes the Palm should hold you as valued team members who contribute to a great guest experience. Update 12/07/25 - This is an addition to our previous review on the day we are due to leave Dukes the Palm. We have truly enjoyed the remainder of our stay at the hotel and will have fond memories of the kind smiles and efficient, professional service delivered by Azim and Simon (Security) as well as the very kind bespectacled young man whose name we unfortunately failed to record - we shall add a picture to identify him. Also Aye and mohammed (Concierge) Masud and the entire front of house security team. Each individual took the time to offer us help and support whenever needed and went above and beyond to make us feel welcomed back every time we returned from an excursion / outing - showing genuine interest in how we were enjoying our time in the city. The security and facilities managers should be proud of themselves for running such a tight ship. Dukes the Palm will certainly be our port of call should we visit Dubai again in the future. Thanks to all who contributed to making our anniversary stay wonderful! Best wishes Mr & Mrs Grant - #614

Bea YaPre

We had an amazing stay at Hotel Atlantis, The Palm! The staff went above and beyond to make us feel important and valued. The property is stunning from every angle, with breathtaking views of the island and stunning location. One of the biggest perks is the convenient access to the massive water park right on site. The hotel also offers an incredible range of dining options, from buffets and casual eats like pizza and burgers to international cuisine like Libyan, steakhouse ( Seafire Steakhouse), and Japanese-Peruvian fusion (Nobu). We loved our stay and would highly recommend it!

ATUGONZA AMINAH

The hotel is so fantastic. The room was spotless and modern with comfortable beds and great amenities. The staff were incredibly friendly and helpful. How can I forget to write about the spacious, clean bathroom. I would definitely stay here again..🫰

C K

Beautiful hotel that lives up to its reputation. Lots to do, rooms are spacious and staff are extremely helpful. Breakfast is the best breakfast I’ve had in my life! Well worth the money

nandita shukla

It is a wonderful hotel to live in. Lots of activities to do. 2 things that have scope for improvement: 1. The lifeguards on sides (not in the water) in the adventure park- so. Raging river trail can be more approachable and friendly, they should be able to give confidence to the visitors. 2. Discounts for resident guests for dolphin activities can be better.

Brendan O'Ceallaigh

Probably the best hotel experience we have ever had. The staff, the rooms, the facilities, the food were all fantastic! It is expensive but worth it if you have kids (or you're a big kid). The aquarium is breathtaking and the water park is so much fun!

Tish Thomas

I had high hopes of giving Sofitel a five-star review, as our experience was nearly flawless. The location was fantastic, the food exceptional, and the staff truly excellent. My partner and I visited Dubai to celebrate my birthday, and we were impressed by our room and the stunning views from the balcony. We thoroughly enjoyed the infinity pool, the buffet, and the convenience of nearby stores within walking distance—all of which contributed to a wonderful stay. However, we did encounter a challenge with the air conditioning in our room. Despite our request for assistance and the staff’s prompt response, the room didn't cool down as expected, even with the thermostat set to the lowest setting. Given the high temperatures we experienced during our vacation, a more effective air conditioning unit would have significantly enhanced our comfort. Overall, we had a fantastic time, and I would have loved to award a perfect rating if not for the air conditioning issue. Thank you for a memorable stay!

Humayrah Karim

I had a wonderful experience at this hotel, thanks to their outstanding service and impeccable cleanliness. From the moment I arrived, the staff was welcoming, professional, and always willing to assist with a smile. The check-in process was quick and efficient, and I immediately felt at ease. One of the highlights of my stay was the housekeeping. My room was cleaned thoroughly every day, with fresh towels, neatly made beds, and everything arranged to perfection. The bathroom was spotless, and I appreciated the attention to detail. All thanks to Mo Rashid and team 😊

Margaret Reid

Ive had a wonderful stay at the Sofitel. I arrived very early after a long haul flight and was very appreciative of the kind lady on reception at the gym area who gave me a locker for my plane travel bag and showed me where the showers where. The reception also put a rush on getting an early room, with a great view, thank you. Great guys at the pool doing life guard duties, opening umbrellas over chairs to protect us from the sun. Thavan kept my room impeccable, with extra touches like lifting my heavy suitcase to a better position. Breakfast was divine, so many choices and everything I ate was delicious. Check out happy hour at Plantation bar, I was given lovely snacks with my gin. Reception have been so helpful with all my queries. Thanks Sofitel for a lovely stay.

Lee Jung

A true 5-star experience! Impeccable service from the staff, who were always smiling and willing to help. The food was incredible—fresh ingredients, rich flavors, and great variety. The hotel itself was clean, classy, and perfectly located. Loved the staffs especially Miss Diksha. Wow she's great at her job I think she truly enjoys working. Had great experience, lovely interaction and god bless her. Highly recommended! Love from Philippines ❤️

suhaib dawood

Breakfast at Sofitel Jumeirah was truly delightful. The buffet offered a rich variety of fresh and flavorful options, from international dishes to local favorites. The service was excellent, and the atmosphere was elegant and relaxing — a perfect start to the day. Dear Mrs. Patricia, Thank you so much for your warm hospitality and outstanding service during our breakfast. You made the experience truly special and memorable. Best regards,

mohammad shalabe

We checked into Room 923 at Andaz Dubai The Palm on 21 June, and from the moment we arrived, we were met with warmth, genuine smiles, and the kind of hospitality that leaves a lasting impression. Every single staff member we encountered was incredibly attentive and helpful—always ready to assist with the utmost grace and professionalism. What stood out most was the way they made us feel like nothing was too much to ask. Whether it was a simple question, a request, or a small favor, they always responded with a sense of ease and joy, as if they were truly happy to do even more. That attitude of “this is nothing, we’re happy to help you even further” was consistent across the board—from the reception and concierge team to housekeeping, restaurant staff, and even security. The atmosphere is both luxurious and welcoming. The hotel itself is stunning—beautifully designed, modern, and serene—but it’s the people who really elevate the experience. It never felt transactional; it felt personal. Andaz Dubai The Palm isn’t just a place to stay—it’s a place where you’re genuinely cared for. We left with full hearts and wonderful memories, already planning our next visit. A big thank you to the entire team for making our stay nothing short of perfect. Highly, highly recommended.

Mrs. Valeriya Gray

Recently, I had the pleasure of staying at Andaz Dubai The Palm Hotel, and my experience exceeded all expectations. From the moment I checked in, I was pleasantly surprised by the attentiveness and kindness of the duty administrator, Ramzan. My room was spacious, cosy, and impeccably clean, with amenities that provided a sense of absolute comfort. I would like to highlight the quality of breakfast at La Coco Family restaurant by the pool and the convenient location of the hotel, just a stone’s throw from Nakheel Mall. This proved to be a great advantage, making my stay even more enjoyable. The entire stay was filled with tranquillity and delight, and I can confidently say that I will return here again. Thank you to the Andaz Hotel staff for their hospitality and high level of service! Highly recommended.

Annie G

We had a wonderful stay at the Andaz. Firstly, the food is incredible. We stayed half board and you can choose whether you have lunch or dinner, which is really handy. You also get unlimited soft drinks free with meals. Every meal time there was so much on offer and all so fresh and cooked to a high standard. The service was also brilliant; the staff go above and beyond to ensure you have a good stay. The rooftop pool is really chilled with nice vibes and lastly the location is great with the palm on your doorstep and a short taxi ride to Downtown.

aamna alzaabi

I had a wonderful stay! Special thanks to Ramadan for his professional and friendly service and hospitality—he went above and beyond, upgraded my room, and made sure all my needs were met. Also, huge thanks to the spa team, especially Sisca, for the outstanding service. Every single staff member was incredibly helpful and attentive—they constantly checked in to make sure everything was perfect. Highly recommended 💗💗💗

KC

Disappointed Return Stay – Noticeable Decline in Service We previously stayed at Andaz Dubai The Palm in October and were impressed enough with the service and standards to book a return visit. Sadly, our recent stay did not live up to expectations, and it’s clear that staff training and overall attention to service have significantly slipped over the past six months. Check-In Experience: Upon arriving, approx 20:30 - 21:00 PM, we were informed that our half-board package would only begin the following day. We were told we would have received dinner had we arrived at 3 PM—but not at 20:30 PM. This logic simply doesn’t make sense. The package was sold to us as half board, not one night room-only followed by half board. Only after we raised the issue did a manager offer a small credit toward room service. In most international hotels, half board starts with dinner on the day of arrival and ends with breakfast on departure. The handling here felt inconsistent and unclear. Bell Service: One evening, we asked a bell attendant to arrange a taxi. He acknowledged the request but failed to follow through. After waiting over 10 minutes, a second staff member suggested we use Uber instead. He then asked us to check the fare and claimed they could match it using the hotel’s car at the front. Once we got in, we were informed the fare was actually higher. We got out and ordered our own Uber. The entire situation could have been avoided with better communication and follow-through. Pool Area and Towels: For the first eight days, we have been collecting pool towels from La Coco without issue. Yet for the last day, a staff member told us this had never been the case and directed us to reception instead—a completely unnecessary trek in over 35°C heat. With several buildings adjacent to the pool, this change felt both illogical and poorly managed. Lifeguards: There are plenty of lifeguards on duty, but many appear disengaged and frequently distracted by their mobile phones. This is concerning, especially around a busy pool area. Pool: The central island in the pool has a noticeable line of green slime around the waterline, and the pool floor and lower side walls are covered with significant debris/dirt—both of which raise concerns about the overall maintenance and cleaning standards. The regular water quality testing is important, but it should be accompanied by consistent physical cleaning to ensure a hygienic and safe swimming environment. Something we have not seen once since arriving. Dining: The food quality and variety throughout the hotel’s restaurants is very good. Staff in The Locale deserve special mention—they’re attentive, friendly, and provide excellent service, consistently enhancing the dining experience. Housekeeping: Housekeeping remains a strong point. Our suite has been kept immaculate each day, with excellent attention to cleanliness and detail. At most international hotels, it’s common to see the manager and their team conducting regular walkarounds to ensure that high standards are consistently maintained. Unfortunately, we did not observe this during our stay, which may partly explain the noticeable and significant decline in overall service and quality. The only time we did see a manager/supervisor, this was in Locale and she was texting on her own personal phone rather than ensuring guests were dealt with as a priority. ⸻ Overall Verdict: The hotel itself is of a good standard, with strong facilities, good food, and a standout housekeeping team. However, the overall service has noticeably declined since our last visit, and many staff interactions lacked the professionalism we previously experienced. We would consider staying again, but unlike this time—where we rebooked immediately—we’ll now be looking at other local hotel options as well before making a decision.

Assem Hijazi

Emirates Towers is one of my favorite hotels in the UAE – in fact, I consider it the best. However, I’d like to highlight two points that I believe need improvement: 1. Lobby Music Quality: It’s surprising that a luxury hotel like Emirates Towers plays such low-quality background music in the lobby. It sounds like a short music loop that repeats endlessly. Honestly, it feels out of place for a hotel of this caliber. Does the hotel not have the budget to curate a more refined and pleasant musical ambiance? It’s hard to understand how this was approved in the first place. 2. Furniture Usability: While the furniture in the lobby is undeniably high-end and luxurious, it’s also incredibly heavy and difficult to move. As a guest, trying to adjust a seat for comfort shouldn't require staff assistance. Luxury should be elegant and functional—not just impressive to look at. Overall, I feel the hotel hasn’t prioritized the customer experience in these areas. Whether it’s selecting background music or choosing premium furniture, the guest’s comfort and overall experience should always come first. A truly luxurious hotel is one that balances beauty with thoughtful functionality.

Wendy Chiang

I had a wonderful experience! The location is convenient, the workers are very friendly and nice and the breakfast is fantastic! Specially the egg area! The chef recognized me and made me an unbelievable delicious sunny-side egg (over easy)! The coffee is also good! Anyway, I had a wonderful time

kmbakken

One of the best stays we’ve had at a Jumeirah hotel. Excellent service both before and during our stay. The service at both dinner and breakfast was exceptional: attentive, warm, and professional. Highly recommended!

khaled almazyad

I visited Jumeirah Emirates Towers Hotel for breakfast at the main lobby, and it was a truly delightful experience. The atmosphere was elegant and calm, and the service was warm and attentive throughout. The food was fresh and absolutely delicious — I even told my team how impressed I was. A perfect spot for a relaxing and classy morning. Highly recommended!

Khaled El Masri

⭐️⭐️⭐️⭐️⭐️ Outstanding Hotel! Stayed at Jumeirah Emirates Towers and loved everything — excellent service, elegant rooms with stunning views, and a perfect location in Dubai. Everything was smooth, clean, and luxurious. Highly recommended for both business and leisure.

Fatma Alwheibi

A very beautiful hotel! I really enjoyed the overall atmosphere. The hotel has a small zoo, fun water activities, and even horseback riding, which you can reach by golf cart , a unique and enjoyable touch. Overall, the staff were kind and welcoming, except for some of the staff at the swimming pool and the golf cart area, where the service could have been better. However, we were lucky to meet a golf cart driver named Ram, who was extremely friendly! He gave us a lovely tour around the hotel and helped us discover many of its features , thank you, Ram! I highly recommend this hotel, especially for families or anyone looking for a fun and relaxing stay with a variety of activities.

Sohaib Almalki

JA Lake View Hotel – A Perfect Getaway Experience 🌟 Our recent stay at JA Lake View Hotel was truly unforgettable! From the moment we arrived, the service was top-notch. The staff was incredibly welcoming, attentive, and professional, making us feel like VIP guests throughout our stay. The room was spacious, spotless, and beautifully designed, with a stunning view that made waking up feel like a dream. One of the highlights was definitely the breakfast in bed—fresh, delicious, and delivered right on time. It was the perfect way to start the day in comfort and style. The entire property is breathtaking, with lush greenery, amazing pools, and a peaceful atmosphere that feels like an escape from the city. Everything—from check-in to checkout—was smooth and hassle-free. We absolutely loved our experience and would highly recommend JA Lake View Hotel to anyone looking for a luxury escape in Dubai. We’ll definitely be back soon!

Eng Hesham EMAAR

I’ve stayed at JA Lake View Hotel multiple times in the past and always had a great experience, which is why I came back again with my friends. Unfortunately, this time the stay was disappointing and not at the level I’m used to. First, the room cleanliness was poor — there was a lot of hair on the floor, clearly not cleaned properly after the previous guests. Also, there were no disposable toothbrushes provided in the room. We requested an extra bed in advance but they forgot to bring it. It only arrived after we called late at night. We also asked for a late check-out, but were told it’s not possible and we had to leave strictly by 12 PM, which felt inflexible and unaccommodating. The reception experience was frustrating. The staff members Nancy and Madonna, who were at the desk, were unhelpful and their attitude made us feel like we were being looked down upon. That’s not how guests should be treated. On the positive side, Souad (who handled our check-in) was extremely kind, polite, and professional — a big contrast from the others. I truly hope the management takes this feedback seriously. I used to recommend this hotel, but if this decline continues, I honestly wouldn’t anymore.

Ahmad Ahamd

Dear JA Lake View Hotel Management, I’m writing to express my disappointment with a recent experience during my stay. I’ve been visiting your hotel regularly for the past couple of years with friends, and we’ve always enjoyed the atmosphere and facilities. Lately, however, every time we try to access the pool at JA The Beach, we’re repeatedly asked for our room number and then the staff proceed to call the hotel to verify our stay. This happens every single time we enter or leave the pool area. Frankly, it’s frustrating and makes us feel unwelcome—as if we don’t belong there. Is there a specific reason for this excessive verification? It feels more like a security checkpoint than a leisure resort. We expect a smooth, respectful experience—especially as returning guests who have consistently chosen your hotel. I hope this issue can be addressed, and that better communication and training are given to your staff to improve the guest experience. Best regards,

el3nowd alhaj

One of the Worst Hotel Stays Ever – Definitely Not Recommended! I booked this hotel for two nights thinking it would be a fun and relaxing stay with my kids, but it turned out to be one of the worst decisions I’ve ever made. First of all, the hotel claims to be family-friendly, but there are no proper activities for kids except for the splash water area and the pool. There is a kids club, but they charge AED 150 per child to use it! In a hotel that markets itself to families, the kids club should at least be free or reasonably priced. Very disappointing. Second, I had to deal with unbearable noise from maintenance work. On the first night, there was extremely loud drilling from upstairs – I could barely sleep. I even tried to check out early, but they refused to refund me! The next day, from 4 to 5 pm, the drilling started again. I called the reception to complain, reminding them that I wasn’t allowed to leave with a refund and now I have to tolerate this noise again. They just said “sorry” and promised it wouldn’t happen again. But guess what? The next morning, the same drilling started again – right above my head! It felt like torture. These were the worst two days of my life at a hotel. On top of that, they don’t even allow food deliveries to the hotel! You’re forced to eat only from their own restaurants – which is inconvenient and overpriced. Overall, this hotel is not relaxing, not family-friendly, and not worth the money. I regret staying here and I do not recommend it at all. Stay away!

ASWATHY.S.R REJITH

Our stay at JA Beach Hotel was a truly relaxing and refreshing experience. Located in a calm and quiet part of Dubai, the hotel is surrounded by lush greenery that makes you forget the city rush. We were pleasantly surprised to spot a beautiful peacock wandering freely around the gardens – such a unique and lovely touch! The atmosphere of the hotel is very cozy and comforting. The rooms are spacious, well-maintained, and perfect for both families and couples looking to unwind. The resort offers a great variety of pools to enjoy, and there’s even a fun splash park for kids which our little ones absolutely loved! One of the highlights of our trip was the private beach – peaceful, clean, and perfect for soaking up the sun or enjoying a quiet evening by the sea. Overall, JA Beach Hotel offers a perfect mix of nature, comfort, and luxury. Highly recommended for a peaceful family getaway or a relaxing escape from the city.

Reem Arafat

My reservation was a garden view room which was reasonable. I decided to pay a little bit more and upgraded to a sea view room which was a great one and I highly recommend to have such a room when you come to this hotel if you like to watch sunset and sun rise like me. The hotel is great as well as the food with lots of varieties. I would like to thank Miss Yin at the reception as she was an amazing receptionist and very patient with us. She was always smiling and helpful. The hotel is lucky to have such a receptionist.

ANAS KABBANI

I recently stayed at **JA Beach Hotel** and overall had a pleasant experience. Here’s a detailed breakdown: **Positives:** **Room Quality:** The room was **clean, spacious, and well-maintained**, offering a comfortable stay with good amenities. **Reception Team:** The **check-in process was smooth**, and the reception staff were **friendly and helpful** throughout my stay. **Breakfast:** The **food selection was good**, with a variety of tasty options to start the day. **Areas for Improvement:** **Check-Out:** The **check-out process was slower** than expected—some delays that could be streamlined. **Breakfast Host:** While the food was great, the **breakfast service staff lacked professionalism** **Final Thoughts:** **great hotel** with excellent facilities and a helpful front desk team. With **faster check-out and improved breakfast service professionalism**, it would be a **solid 5-star experience**. I’d happily return!

Heba Bassuoni

The beach was awesome! They had tons of pools for everyone – adults, kids, even toddlers. The food was good, nothing fancy, but still really good. We loved our stay, and those one-day trips were the best!

sukhpreet kaur

We were there for 3days and 2nights staycation provided by our company, around 30 colleagues. Rooms are spacious, pools are clean with amazing views, property was overwhelming. Food was delicious. I loved breakfast part in my whole trip. Management was very much caring and helpful. Outdoor activities were great horse riding, mini zoo, bleach, yoga, team building, golf, etc. i loved it.

Minsu Kim

Our weekend getaway was absolutely perfect, thanks to this beautiful hotel. The unique interior design and the view of the pool and beach from our room were truly impressive. We stayed in the Spectacular Terrace Room, and it was just amazing. The incredibly spacious terrace was definitely the highlight. But what left the most lasting impression was the outstanding service of the female staff member who warmly welcomed us in the lobby and personally guided us to our room. Her kindness, professionalism, and warm smile truly stood out. I wanted to ask for her name at checkout, but unfortunately, she wasn’t on duty that day. I sincerely hope to see her again on our next visit. We’re also deeply grateful to all the staff members who warmly welcomed not only our family, but also our dog. It meant so much to feel genuinely cared for, all together as a family—including our furry friend. Without a doubt, this was the best pet-friendly hotel we've ever stayed at. We’ll definitely be coming back for more weekend getaways!

Michael S.

Prototyp of instagramable hotel. You find so may cool and stylish places in this hotel, it’s unbelievable. You can also do sports car watching outside, no need to go anywhere. Lots of families here, but also sporty men and sexy women, which look like being photoshopped in realtime (high session). The beach access is easy and water temperature perfect. The service, also room service, are excellent and super friendly. Food is delicious. Room service food a lot better than in the restaurant. No idea why, but highly recommended.

Sara Bayazeed

We had a great stay, the receptionists, house keeping, staff and specially the whenever wherever manager “Mr Mahmoud” was wonderful. The rooms were spacious and we added an extra bed and didn’t feel that it was stuffy or small. The beach was clean, breakfast buffet was very good as well. There’s nothing to complaint about other than the distance of the hotel from other popular destinations.

Edwin Escande

The rooms are clean and comfortable. The beach club is fun, but it's hard to find a deckchair available from 1 pm. Many restaurants available and breakfast is very good. The gym is a bit small for the size of the complex. And lots of people to do the checking. But the value for money is still very good for Dubai !

J P

We had a bit of a shakey check in experience as we were given an upgrade through the app and then they revoked it. We had the first room for a couple of nights of the 6 and then thanks to Rafael and Mehmet we were upgraded and left some nice treats in the room (thanks guys)! The W Suite is amazing and has spectacular views (room 4050 is amazing). The hotel facilities are all top notch both inside and out - they staff are all superb and attentive in all areas. I felt the music was unnecessarily loud and I would say most people don't want music blaring all day on the Wet Deck, so that was a bit annoying. But you can move to quieter spots so it's not so bad - but this is definitely a party hotel. The location is right on the Palm so be prepared for a lot of taxi journeys - we would stay downtown if we came again. Breakfast is superb and the restaurant options are decent as well. Overall it was a fantastic experience, only spoiled by the excessively loud music playing most of the day, and for us the location wasn't ideal. But if you want a resort holiday where you drink and party this is the place for you - just be prepared to spend a lot of your stay in cars if you want to experience the rest of Dubai.

Subhash Mepani

Absolutely brilliant hotel. Location is excellent, and free shuttles to malls nearby with collection and transport back hotel. Rooms are cleaned thoroughly and efficiently- the staff never disturb you. Rooms are always left sparkling and pristine Staff are professional, friendly, warm and caring - well trained and deliver to the highest standards. Breakfast area is well stocked - everything is well labelled, and again staff work tirelessly to keep the dining areas clean and ready for new guests. The times for breakfast are excellent and will meet everyone’s requirements: 0630/0700 to 1100 daily.

Majed Yazji

Honestly, its one of the best time I enjoy staying in Dubai. Friendly welcoming and support. Location, all what I need available in, Cigar lounge was great. Prices compared to facilitate and services is fair. I loved the place and will repeat it.

Lucifer Raja

I had a wonderful experience at the hotel, and I want to give special thanks to Mahmoud, the doorman. From the moment I arrived, he greeted me with a warm smile and a very professional attitude. He was always helpful with luggage, offering directions, and opening doors with genuine hospitality. Mahmoud made me feel welcome and valued throughout my stay. He truly goes above and beyond to make guests feel comfortable—he’s a real asset to the hotel team. Highly recommend this hotel, especially because of the amazing service people like Mahmoud provide!

mezher mezher

We had the pleasure of celebrating our anniversary at the Fairmont Hotel, and it was truly an unforgettable experience. From the moment we arrived, everything exceeded our expectations. The room was beautifully decorated and impeccably clean, creating the perfect romantic atmosphere. We were also surprised with a complimentary room upgrade, which was absolutely stunning — a real “wow” moment! The service throughout our stay was exceptional, and the staff made us feel genuinely welcome. We appreciated the flexibility of a late check-in, which made our arrival stress-free. A special thank you goes to the concierge manager, who went above and beyond to assist us. Not only was he incredibly helpful and kind, but he also arranged a generous discount for us at the hotel’s amazing spa, which added a perfect touch to our celebration. Thank you, Fairmont, for making our anniversary so special. We’ll definitely be back!

D S

We had the most incredible stay at Fairmont The Palm, Dubai, and I cannot thank the team enough for their outstanding hospitality. A special shoutout to Mr. Kero, the Front Desk Manager, who truly went above and beyond for us. He was extremely welcoming and professional, and as a wonderful surprise, he upgraded us to the Jacuzzi Suite — which made our entire experience absolutely worth it! Despite the hotel being fully booked due to the Eid holidays, the service never faltered. Every staff member we interacted with was courteous, attentive, and on point — no delays, no compromise in quality. It was clear that even at peak occupancy, guest satisfaction remained their top priority. The facilities were excellent — from the perfectly maintained pool and beach areas to the vibrant and relaxing atmosphere. The breakfast buffet was another highlight: a wide variety of delicious options, including gluten-free choices, which was a huge plus. Overall, I want to sincerely thank Mr. Kero for making our stay so memorable and the entire Fairmont team for delivering such an exceptional experience. I highly recommend this resort and will definitely be returning!

Hassan El-Khatib

Our stay in Room 5206 was simply unforgettable. Everything from the comfort of the room to the thoughtful service made this experience truly special. The room was spotless and beautifully arranged, creating a peaceful and welcoming atmosphere that immediately made us feel at home. We want to give a special thank you to the housekeeping team who prepared a beautiful setup for our birthday celebration. Their attention to detail and effort made the occasion truly memorable — it was the perfect surprise and deeply appreciated. We are especially grateful to Asha at the main reception and Eva at the reception in our building. Both of them stood out for their professionalism, warmth, and genuine care. Their attention to detail, ability to anticipate our needs, and willingness to go the extra mile made us feel truly valued as guests. Whether it was answering our questions, helping with arrangements, or simply greeting us with a smile — they made all the difference. Thanks to this wonderful team, our stay was filled with joy, comfort, and thoughtful touches that we will never forget. We will definitely be coming back and highly recommend this hotel to anyone looking for a truly exceptional experience.

Soulaimane Bajine

I had a wonderful experience at this hotel. The staff were incredibly welcoming and helpful throughout my stay. A special mention goes to Malsha, who was exceptionally professional, attentive, and always had a warm smile. Her service truly made a difference and added a personal touch to my visit. The rooms were clean, the amenities were great, and the overall atmosphere was relaxing. I highly recommend this hotel and will definitely be coming back!

Aisha Ibrahim

Our stay at the resort was nothing short of perfect! From the moment we arrived, we felt welcomed and we'll taken care of a special mention to Bea at the premier lounge, who made our check in incredibly smooth and fast. She was not only efficient but also warm, genuine, and made sure we were clearly informed about everything we needed to know. Her hospitality truly stood out

Faiqa Rathore

⭐️⭐️⭐️⭐️⭐️ The premier lounge is simply outstanding! From the moment I walked in, I was greeted by the friendly staff, particularly John and his Justin from the night shift, who were incredibly attentive and made me feel right at home. The ambiance is elegant and relaxing, perfect for unwinding after a long day. The selection of refreshments was top-notch, and the service was impeccable. Every detail was taken care of, making my time there truly enjoyable. If you're looking for a luxurious retreat, the premier lounge is a must-visit. Highly recommend it!

ketlin

AMAZING service, staff are adorable and sweet! They served quickly, and even checked on their customers. I love the ambience and the choices of food, it’s very rich and tasty. There’s not much choices in the menu, but the taste, flavor, and aroma of the meals really add additional stars to this. Overall, this fine dining restaurant is an 11/10. They really get the food, texture, and flavor right! ✨

Nisha Goyal

From the moment we arrived, Omar at reception made our experience at Waldorf Astoria Palm Dubai unforgettable. His exceptional service, warm welcome, and attention to detail truly set the tone for a luxurious stay. He went above and beyond from start to finish – a true asset to the hotel. We also dined daily at Mezzerie restaurant, and every visit was a delight. The staff, management, and food were consistently outstanding. The service was impeccable, and the variety and quality of dishes exceeded expectations each time. If you’re looking for luxury, impeccable hospitality, and a world-class dining experience, Waldorf Astoria Palm is the place to be.

Maariyah Ismail

Unfortunately, our experience at the Waldorf Astoria The Palm in Dubai was far from what we expected. From the moment we arrived, we were met with rude and unhelpful staff who seemed completely uninterested in providing even basic hospitality. There was no warmth or effort to make us feel welcome, which was really shocking for a hotel that claims to be luxury. We arrived three hours after the official check-in time, expecting our rooms to be ready. But to our surprise, nothing was prepared. No explanation, no apology — just confusion and an unprofessional attitude. After a long day of traveling, this was incredibly frustrating. To be honest, this hotel brings shame to the Waldorf name. We chose it expecting the classic elegance and service that the brand is known for — but instead, we were left completely disappointed and let down. The whole experience was so upsetting that we checked out almost immediately. We didn’t even want to give it a chance after how poorly we were treated. We ended up going to the Four Seasons, and honestly, it was the best decision we made. The difference in service, quality, and overall atmosphere was like night and day — the Four Seasons was absolutely incredible in every way. Waldorf really let us down. If you’re considering staying here, I’d strongly recommend looking elsewhere — especially if you value proper service and a smooth experience.

Adam Tamas

I stayed in Waldorf for a week, was on the 1st floor, and had amazing housekeeping staff. They ensured we were looked after and went above and beyond to ensure we have a stress free stay. The staff everywhere at the hotel were amazing. The services and food were brilliant. Thank you Kazuhiro Aikawa for the Nice Room, Thank you The Mezzerie Restaurant Team Parmila, Nirmali, Shivani, Nica, Riyas, Sujan, Asitha, Shirantha, Kusum, Teheltin, Edith for the Beautiful Night Buffet Service & Ravindra, Pramila, Sheiab, Saru, Santhul for the Beautiful Breakfast Service in the Restaurant every Morning. My Family loved. Will defo recommend. Warm Regards Mr. Adam Tamas

Gia Margaret

rom the moment I arrived, everything felt calm, beautiful, and peaceful. The location is perfect—it’s on the Palm, so you get amazing views of both the sea and the city skyline. My room was large and very clean. I loved the balcony where I could sit and enjoy the breeze. The bed was super comfortable, and the bathroom was elegant with a big tub and walk-in shower. It really felt like a five-star stay. I had breakfast at the buffet, and everything was fresh and tasty. I also had dinner at their restaurant, and the food was delicious and nicely presented. The staff were kind and always ready to help with a smile. What I loved most was the private beach and the pool area. It wasn’t too crowded, and it was easy to relax. I also got a massage at their spa, and it was one of the best I’ve had—very calming and professional.

Adil Mehboob

10/10 – Exceptional Service! From the moment I arrived, the hospitality shown by the staff was truly next level. Marvis, Rohit, and Christopher went above and beyond to make sure every part of my stay was comfortable and stress-free. They were warm, attentive, and incredibly professional. Whether it was helping with check-in, offering local tips, or just sharing a friendly smile, they made me feel right at home. It’s rare to come across such a genuinely caring team. Thanks to them, this trip was unforgettable. I’ll definitely be back!

Anzul Aqueel

My recent stay at this hotel was outstanding. The rooms were impeccably clean, modern, and well-maintained, with fully functional amenities including a reliable air conditioner and pristine bathroom facilities. The staff was courteous, attentive, and quick to address any requests, making me feel truly welcomed. The property offered convenient on-site parking, which was a huge plus. Housekeeping was thorough and consistent, ensuring the room was spotless throughout my stay. The overall atmosphere was professional and guest-focused, with no issues whatsoever. I highly recommend this hotel to anyone seeking a comfortable and hassle-free experience.

Jerome Duhan

Dining at Crescendo Restaurant was a delightful experience, thanks to Mr. Kim’s exceptional service. From the moment we arrived, he welcomed us with warmth and professionalism. His attention to detail and deep knowledge of the menu made our evening seamless and enjoyable. Mr. Kim recommended dishes that perfectly suited our tastes, and his timing throughout the meal was impeccable. He checked in just enough without being intrusive and made sure every need was met. His genuine hospitality added a personal touch that truly elevated our dining experience. We highly recommend asking for Mr. Kim when you visit Crescendo!

م

We stayed for two nights as a family and had a lovely experience overall. The hotel rooms were average, but the resort area was much better and offered a relaxing and pleasant atmosphere. The housekeeping and general service were very good , special thanks to “Si Thu’ for being kind and friendly throughout our stay. Breakfast was enjoyable with a wide variety of options to choose from. A big thanks to Meena and Mohamed for being so helpful and kind. Would definitely recommend the resort for a peaceful getaway.

Daise Azevedo

Really nice, we came for my daughter’s birthday. We had just a lovely time. The Bushman’s restaurant, is great! Carlos and the whole team is really nice, the food is amazing and they’re really take allergies serious. Thank you so much!

Oliver Brookes

An unforgettable stay! This hotel is truly exceptional, offering breathtaking panoramic views across the iconic Palm. Every moment spent here felt like a dream. The staff were warm, welcoming, and incredibly helpful throughout our stay. A special shoutout to Tisha who went above and beyond with his attentive service at Bushman —she truly made our experience extra special. If you’re looking for a luxurious getaway with top-notch hospitality and postcard-worthy scenery, this is the place to be. Highly recommended! Had dinner at

Ali Mh

Relaxing Resort Stay with Excellent Service – Highly Recommended We recently stayed at JA The Resort – JA tree court palm Villas, part of the JA Resorts collection, and overall it was a very enjoyable experience. While the location is a bit far from the city center — which might be inconvenient without a car — this also means you’re treated to a peaceful and quiet atmosphere away from the noise. If you’re looking for a relaxing escape, this is definitely the place. The staff were extremely respectful and service-minded, and we felt well taken care of throughout our stay. Our villa was modern, spotlessly clean, and had a lovely view. One of the charming aspects of the resort is the presence of peacocks and small animals that roam around freely in the garden areas, adding a magical touch to the surroundings. Guests staying at the resort have free access to all facilities across the JA resort complex, which is a great bonus. The breakfast was excellent, with a good variety of high-quality, carefully selected options. It felt thoughtfully curated rather than overwhelming. For dinner, we tried the buffet at JA Lake View Hotel, which was generous in variety and had some very tasty dishes. While some items could benefit from a bit more quality refinement, the desserts were especially outstanding. Overall, I would definitely recommend this resort to anyone seeking a peaceful and well-serviced stay. The beach is beautiful, the atmosphere is calm, and the entire resort feels like a well-kept secret far from the hustle and bustle.

Lucy and James Magee

We recently had the pleasure of staying at Palm Tree Court for two nights, and it was an absolutely wonderful experience. The hotel was beautifully uncrowded, which provided the perfect atmosphere for the relaxation we were craving. The amenities are top-notch, with something for everyone to enjoy. Our son had a blast exploring the different swimming pools, especially the splash pad, which he couldn’t get enough of. Breakfast was a standout, offering a variety of delicious options, and the staff were incredibly kind and attentive throughout our stay. Our room was pristine, bright, and airy, and the QR code system for booking anything we needed worked seamlessly. A top tip: don’t miss out on the golf buggy transport—it’s a great way to get around, especially since the hotel is quite large. All in all, it was a trip full of cherished memories, and we’d return in a heartbeat. Highly recommend!

Suzika Kh

Exceptional Stay at JA Palm Tree Court – Highly Recommended! Our recent stay at JA Palm Tree Court was nothing short of exceptional. The atmosphere was peaceful and welcoming, and every detail was thoughtfully taken care of. From the moment we arrived, we were impressed by the high level of service, the quality of the facilities, the well-maintained amenities, and the delicious variety at breakfast each morning. We’d like to extend a special thanks to Mr. John for the generous upgrade to a beautiful sea-view room, which added so much comfort and convenience to our stay. We’re also deeply grateful to Ma Devi, Mr. Shabin, Samuel, and Ibrahim, who went above and beyond to make sure everything was perfect—including a thoughtful birthday surprise that truly made our trip unforgettable. If you're looking for a place with great vibes, top-notch service, and memorable experiences, this resort is a fantastic choice. We can’t wait to visit again!

Salama dxb

JA Palm Tree Court is our favorite family escape.. we make sure to visit every year! The serene atmosphere, stunning pools, and pristine beach make it the perfect place to relax, unwind, and bond. The staff is always warm and welcoming, treating us like royalty. From lazy beach days to fun-filled activities for the kids (and adults!), there’s something for everyone. The dining options are fantastic, and our villa always feels like a luxurious home away from home.

Mohanad Adnan

Dear JA Team, I would like to extend my sincere gratitude and appreciation for the exceptional hospitality and service provided during our recent stay at your hotel. Our entire experience was made all the more memorable thanks to the professionalism, warmth, and dedication of your staff. I would like to make a special mention of Mr. Arvi from the Reception team, who truly went above and beyond to ensure our comfort throughout the entire duration of our stay. From the moment we arrived until our departure, Mr. Arvi consistently demonstrated attentiveness, kindness, and a genuine commitment to making us feel welcome and well taken care of. His positive attitude, efficiency, and helpful nature made a significant difference and added a personal touch to our experience. It’s rare to encounter such a level of service, and we are truly grateful for his efforts. Please extend our heartfelt thanks to Mr. Arvi and the rest of the JA team. We look forward to staying with you again in the future and will gladly recommend your hotel to friends and colleagues. Warm regards,

Hoda Arabzadeh

I would like to extend my heartfelt thanks to the incredible housekeeping team at Rixos Premium Dubai for making my sister’s birthday truly unforgettable. The room was beautifully decorated with so much care and attention to detail – from the elegant balloons to the thoughtful touches throughout the space, everything was simply perfect. The surprise brought a big smile to her face and created such a joyful memory for all of us. It’s clear that the team takes pride in going above and beyond for their guests. Their creativity, professionalism, and warm hospitality made all the difference. Thank you once again to the amazing housekeeping staff for making this special day even more magical!

Safari Sammy

A Perfect Stay Experience! Our stay at Rixos JBR was truly unforgettable. From the moment we arrived, the staff welcomed us with warmth and attentiveness, making us feel very special. Our room was extremely clean, spacious, and comfortable. Every detail was thoughtfully arranged, and everything we needed was readily available. The breakfast was served as an open buffet and offered a wide variety of options. Everything was fresh and delicious. The hotel’s location is also very central, making it easy to access nearby attractions. What we appreciated the most was the kindness and hospitality of Ms. Berna. She took great care of every request we had and truly made us feel at home. Whether for a holiday or a business trip, I highly recommend this hotel. Looking forward to coming back soon — thank you to the Rixos family!

Ignacio Rodriguez

Amazing experience as always at Rixos Premium Dubai JBR! The views from the Penthouse are absolutely stunning, and the location couldn’t be better — just steps away from the beach. The food and service here are consistently top-notch; I’ve stayed over three times now and it never disappoints. One of the coolest bonuses is the line-up of exotic cars parked right in front of the hotel — definitely adds to the vibe. Also, right next to Rixos there’s a great restaurant with delicious shakes and burgers — perfect for a casual bite. Highly recommend!

Lewis Jones

Stayed at Rixos Premium Dubai and had a fantastic experience! The rooms are incredibly spacious, modern, and spotless—pure luxury. The location is perfect, right in the heart of everything with easy access to the beach, restaurants, and top attractions. We had a stunning sunset view from the pool, which made the evenings even more special. The buffet offered an excellent variety of delicious food, catering to all tastes. Staff were friendly and professional throughout. Highly recommend for anyone visiting Dubai! My only recommendation would be having free water around the pool. We will be returning to this hotel in the future 😀

Karishma Nishant Tibarewal

Rixox JBR is a full-on experience! Multiple bars and restaurants under one roof each with its own vibe and all equally amazing. The location is unbeatable walkable to everywhere around JBR and right by the beach. The private beach access is definitely the highlight! I went in December and their Christmas decorations added such a festive charm. Loved every bit of it perfect for a chilled yet happening stay

Elina Alnasser

I had the most wonderful stay at Le Royal Meridien Hotel, made truly special thanks to the exceptional team. They went above and beyond to make my mom’s birthday celebration spectacular, and we’re so grateful for their efforts. A heartfelt thank you to Gohar and Regina in particular for their outstanding service and care. We truly appreciate all the support and warm hospitality. Hope to return again very soon!

D B

We stayed at Le Royal Meridien and had a really good experience overall. The hotel has huge grounds, which is great for parents with kids — lots of space, greenery, and plenty of room to enjoy without feeling cramped. The service from the staff was excellent, super attentive and always ready to help. Special mention to the fact that they were very generous with still water, which is often a small but annoying issue in other 5-star hotels — here, we never had to ask twice and were always well stocked. The resort has three big swimming pools, so whether you want a lively atmosphere or a quieter spot, you’ll find your place. It’s definitely a family-friendly hotel, but there are still calm areas for those who just want to relax. One thing we didn’t love was the so-called sea view room in the new tower. The view turned out to be more of the harbour, buildings, and some construction — not exactly the sea view we expected. On the positive side, the room itself was lovely, modern, and very comfortable, and when we mentioned the view, the staff kindly gave us a free upgrade, which we really appreciated. Breakfasts were great, with a wide variety, and there are plenty of restaurants on-site for those who don’t want to leave the resort. Overall, it’s a very comfortable and well-run hotel, perfect for families or anyone looking for a relaxed getaway with great service.

Elif Aydogdu

The hotel exceeds the expected quality for the price. Francis warmly welcomed us with drinks and a teddy bear. We tried the breakfast and the Italian restaurant—both were very satisfying. The pools and sunbathing areas are spacious and enjoyable. For the sea, you need to walk a long distance under the sun, there are no umbrellas close to the coast and the sea is quite rough.

Ilia Vasilev

We recently stayed at Le Royal Meridien in Dubai and had a truly wonderful experience, thanks in large part to Alissa. From the moment we arrived, she greeted us with a warm smile, genuine friendliness, and exceptional professionalism. Alissa went above and beyond by helping us with our check-in and even upgraded our room category and we had a perfect sea view. She took care of every detail quickly and efficiently, making us feel welcomed and valued from the very beginning. Her positive energy and dedication to guest satisfaction did not go unnoticed. I sincerely hope that her talent and hard work will be recognized and rewarded within the hotel’s system — she certainly deserves it. To the management: please take a moment to acknowledge Alissa’s outstanding service. She truly made our stay memorable. Regards, iLia and Anna.

Hayley

Had a fantastic stay at Le Royal Méridien Dubai, it perfect for both work and unwinding. The service was exceptional throughout, and I have to give special thanks to Amir, who went out of his way to arrange a late check-out for us. He was so helpful and professional, and really made us feel looked after. The hotel had everything we needed - it was comfortable, well-located, and beautifully maintained. Highly recommended.

Mona Saleh

The most beautiful hotel that I've stayed in so far in Dubai I have to say the room service and the staff have exceeded my expectations as well as the beautiful Gallery and the boutiques the buffet breakfast absolutely delicious and I want the guy that cooks the eggs who is from Sri Lanka… I have very well done Very friendly staff. Thank you to you all. Greatly appreciate it again. We will come again. … For sure!🌹🌹🌹

Jigsiya Lucky

I had the best stay More over,the staffs were very good especially The staff from the reception her name is Maryam. I have to mention his that She is very compassionate and very helpful and a kind woman. She deserves to be appreciated Thank you Loved the stay

Shoira Tojiboeva

I had a wonderful experience at Jumeirah Mina A’Salam. The hotel is beautifully designed with stunning views, spacious rooms, and excellent service. The staff were welcoming, professional, and always ready to help. The beach, restaurants, and facilities are all world-class. Perfect place for a relaxing getaway in Dubai. Highly recommended!

Mumtaz

Our stay at Jumeirah mina al Salam was wonderful with stunning views. The room was very clean and spacious & the service from house keeping team was exceptional always going above and beyond & the concierge staff was very kind & helpful. Breakfast spread was beautiful but could do with more variety as after few days it does get tedious. Really enjoyed our stay with this hotel will definitely come back again.

Robert Barney

This is the second time I have stayed in this hotel. I dont usually go back because my first experience was so good I thought it wouldn't be matched. I was wrong. It was even better than the first time. This is really a 6 star hotel. It's in a different league to any 5 star hotel outside Dubai. Its literally perfect. Every interaction wiith the staff from the reception, to the chefs, the waiting staff, security, to the cleaners was so friendly. They couldn't do enough for you. I was blown away. The food is absolutely first class and that you can visit all the pools and the restaurants throughout the complex means you will never get bored or want for anything. I tried the buffet in each hotel, they were all epic. The resort is beautiful, palm trees and plants everywhere, buggies and boats to take you where you want to go. 4 lifeguards for even the small infinity pool and everywhere is cleaned constantly. This hotel is as close to perfect as it is possible to be. I will come back again as soon as I can. If I had one wish it would be that everyone could experience the Mina Al Salam at least once in their lives!

Nabeela Ibrahim

A Pure Dream Come True – Every Single Time Where do I even begin? This hotel is a dream come true for our family. From the moment we arrive to the moment we leave, everything is consistently perfect. The hotel itself is stunning, but it’s the staff that truly make it exceptional. From the butlers to the restaurant managers and chefs – every single person goes above and beyond to deliver world-class service. Our kids absolutely love it here – they’re always excited to return, and the hotel does an outstanding job making children feel welcome and entertained. We always stay for 3 weeks every summer, and every visit feels just as magical as the last. This year, we stayed in Dar Al Masyaf Villa 16, which was beautiful and incredibly well looked after. Even the housekeeping and security staff are amazing – so kind, respectful, and always willing to help with a smile. It truly feels like everyone here is dedicated to making your stay unforgettable. The only downside? It’s quite expensive during the winter months – otherwise, we’d be coming twice a year without question.

Margot Belen Rios

This hotel is truly a hidden gem in Dubai. Elegant, serene, and perfectly located by the sea it offers a sense of calm from the very first moment. What I love most is its exclusive, peaceful atmosphere. It’s not crowded or noisy, just perfect for relaxing, recharging, and enjoying true beauty in privacy. The design is impeccable, the attention to detail outstanding, and the service is truly high end. A refined and subtle luxury experience.Would absolutely choose it again. Perfect for a quiet getaway, a moment of peace, or simply treating yourself to something unforgettable.

Fawaz Raed

Amazing hotel, great service and delicious breakfast. Stayed over the weekend with my family and it was amazing from the start till check out. The team was very helpful and welcoming. Breakfast was great, a lot of choices and everything is fresh, plus they have good options of gluten free. Special thanks to Katy and the team who made our stay so special. Jasim from the pool side team was very helpful and polite as well. Perfect hotel for your getaway .. highly recommended.

Farid Babayev

What can I say about Al Qasr — even though this hotel has been around for years, it’s still in perfect condition. From the moment you enter, the smell, the atmosphere — everything feels just right. This is our favorite hotel. We stay here two to three times a year, at least twice. One thing I really appreciate is that the manager is very helpful — sometimes we even get a free upgrade, which is always a nice surprise. Of course, when the hotel is fully booked, it’s not always possible, but still, we’re very happy overall. Honestly, every year I think about trying another hotel, but for the third year in a row, I just can’t do it. The service is excellent, the staff is amazing and always ready to help. This hotel spoils you so much that after staying here, you become very picky about every other hotel you visit. Whether that’s a good thing or a bad thing — I’ll let you decide.

Niran Suresh

Amazing hotel. Ideal location, great food and was really good that it's connected to all the other Jumeirah properties in the area. Highly recommend! Our room was also kept spotless by the housekeeping staff Haji. He made sure he came in when we weren't around and did his magic. The beach staff manning the sunbeds were also amazing - not an easy gig in the searing heat but they always had a smile on and happy to serve. Definitely recommend!

drsecret international

From the concierge service to the in-room amenities, the staff delivered exceptional service throughout our stay. Our room was immaculately presented and well-maintained, with therapeutic pillow options available upon request—an especially thoughtful touch for guests with neck concerns. The dining experience was equally impressive. We enjoyed a Shanghai-themed buffet complemented by a wide variety of international cuisine, all prepared to a high standard. The attention to detail and the captivating beauty of Ottoman-inspired opulence throughout the property added to the overall charm and luxury of our stay. We highly recommend this hotel and look forward to returning in the future.

Long Cheng

Very nice service with high standards maintained. Location is good for a nice view, but 40min from the city. So be prepared for a taxi ride. The room is great though it shows its age. 2 to 3 nights is needed to well utilise the complimentary service. Not cheap, but the overall service and activities offered with off peak season price is a great choice.

Abeer Alsaleh

The best hotel in the whole world! I stayed for four days and had an unforgettable experience. Everything was perfect — the service, the comfort, and the atmosphere. I would like to give a very special thank you to Mrs. Camellia for her incredible kindness and warm hospitality. She truly made me feel welcome and cared for. Also, I want to sincerely thank Mr.Ebenezer , the wonderful person who cleaned my room every day. He always made sure everything was spotless and perfect. His attention to detail and friendliness did not go unnoticed. Highly recommended, and I can’t wait to return!

Lara Prado

The spa facilities are incredible, one of the best in UAE I guess. There is a different area for males and females counting with an indoor pool, stream room, 2 saunas, a cold room, jacuzzi, relaxation area plus all the treatments that you can do. The rooms are very old and they don't look very clean, there is a lot of wooden furniture and it's smell old. The breakfast area is chaotic, too crowded for the small breakfast area itself, they even cleaned my plate when I stood up to grab some bread and the food was not even finished. The room service was incredible, fast, elegant and polite. They even set up the table in the room in a convenient way so we could watch the TV comfortably.

Veneet Vasudeva

The spa is excellent and the highlight of the hotel. However the service on the mens side needs an uplift. Attendants are not easily accessible and can be better trained of the facilities . Snow room was not working which I was looking forward to. Also be a better experience with some entertainment in the evening. Super value for money deal specially the club rooms.

Hajar Mehdaoui

We spent 18 nights at Al Naseem and still didn’t want to leave. The hotel is pure luxury, beautiful, comfortable, and full of heart. Special shoutout to Zsofia, who made our stay unforgettable. She went above and beyond for our kids with thoughtful gifts, a Lego birthday cake, balloons everything was perfect. She made every day feel magical. The Kids Club team was incredible too warm, fun, and truly caring. Our kids usually don’t enjoy daycares, but here, they never wanted to leave! And a big thank you to the Club Lounge dream team: Sala, Luki, Jacqueline, Kristina, and Sushi who welcomed us every day with such kindness, and your attention to detail, warmth, and thoughtfulness meant so much. Even on our last day, you packed snacks for the flight! Al Naseem isn’t just a hotel, it’s an experience. We fell in love with it and can’t wait to come back. You all made it feel like home.

Stephane

One of the nicest hotels in Dubai, perfectly located right in front of the Burj Al Arab. The service is excellent, and the food is delicious. The beach is beautiful and very well maintained. The only downside was the pool, which wasn’t as clean as it should have been. Maybe during the summer, with the heat and so many people wearing sunscreen, it gets harder to keep it clean. Otherwise, it’s one of my favorite hotels in Dubai!

Tanzila Badr

Always visiting this place for long time. The best service. The best place for the beach and very clean. Food is so delicious. Customer service Team very professional. Recommended for families if you’re visiting Dubai this place to stay and enjoy your vacation❤️

Tony Nassar

5-star experience at Jumeirah Al Naseem! The resort exceeded our expectations with its stunning views, luxurious amenities, and exceptional service. The staff were friendly and attentive, ensuring our stay was seamless and enjoyable. The private beach and beautifully landscaped gardens were a perfect setting for relaxation. Highly recommend this gem for a memorable getaway in Dubai!

Hessa Al

Jumeirah Al Naseem is an exceptional luxury resort that truly captures the essence of modern Arabian elegance. The rooms are spacious, beautifully designed, and offer stunning views—whether it’s the ocean, the lush gardens, or the iconic Burj Al Arab. The service is world-class; staff are incredibly attentive, professional, and always ready to make your stay special. The resort features multiple pools, beautiful beach access, and a variety of top-quality restaurants with delicious cuisine. The atmosphere is peaceful and relaxing, yet full of life, making it perfect for both couples and families. Everything about this hotel—location, design, comfort, and service—is simply unforgettable.

Shey

This was my second visit to One&Only The Palm, but my first time staying at the resort and wow, what an experience! I had previously dined at one of their restaurants, which was amazing, but this stay truly took things to the next level. The room was absolutely beautiful, luxurious, and fully equipped with all the amenities we needed. The ambiance of the whole property is calm, peaceful, and elegant a true escape from the city. The staff were so kind and attentive, and the food was simply delicious. Everything was perfect from start to finish. I had a wonderful stay and would give more than 5 stars if I could. Highly recommended, and I would definitely love to visit again!

عاقب الملكي

I had an amazing time at One&Only The Palm! The atmosphere was serene and luxurious, with beautiful surroundings and top-notch service. Every detail was taken care of, and the staff made the experience truly special. It was a perfect blend of relaxation and fun—definitely a memorable stay. Highly recommend for anyone looking for a peaceful escape with a touch of elegance!

Nataly Galla

Had dinner here with a friend and really enjoyed it! The food was delicious, the view was lovely, and the atmosphere was relaxed and welcoming. The hotel itself looks beautiful — stylish design, a great pool, and a gorgeous beach. Definitely a place worth coming back to.

Yegor

This happened on April 12, 2025 in One&Only The Palm. I was at the One&Only The Palm hotel with my family. After sunset, I got out of the water and went back to the sunbeds, then wrapped myself in warm towels. It was around 6:40 PM. A waiter immediately came up to me to settle the bill. After payment, I was told that he had to work overtime because of us and that I needed to leave the beach as service had been stopped. I replied that I could put away the towels myself and that I had just come out of the water and wasn't going anywhere because someone's working hours had ended. The waiter rolled his eyes and left. He didn't tell me his name. After a while, the beach manager appeared, who also refused to give his name during the conversation. He stood right in front of my sunbed and deliberately blocked the view of the evening Palm Jumeirah bay. He kept urging me to leave the beach and go to the pool. To which I stated that we (me, my mother, and sister) have been coming to the hotel more than once to enjoy the sea air, and not breathe chlorine over the water. We weren't going to swim again, we didn't ask for new towels, we just wanted to calmly finish our stay at the hotel, which we were not allowed to do. I would also like to remind you that we had just come out of the water. The manager left and returned with a security guard. It is important to note that the security guard also did not state his name. Moreover, he turned his badge, attached to his belt, to the other side so that I could not read the name of the person behaving so disgracefully with the visitors. He came up close to my sunbed, leaned over me and did everything to make me feel as uncomfortable as possible. He stated that he was urging my family to leave from the beach for our safety, but the only danger I felt was from him. As a result, we left the beach. All this arguing with the staff took about 30 minutes. I am writing this review in the hope of reaching the top management of the One&Only chain, as from conversations with the local management, I understood that they are not going to do anything. The only thing they offered me was two free beach accesses, but this makes no sense if I'm going to be forcibly kicked off the beach again in the end. The hotel should take the following measures: 1. Return name badges on clothing. None of the employees introduced themselves and they behaved extremely inappropriately for a hotel of this high level. 2. Accept the norm that the beach can remain partially cleaned after closing. The main thing is that guests can calmly finish their stay. You can't kick guests out! If you are really concerned about the safety of your clients, the security guard can be nearby at this time so that the guests are in his field of vision. 3. Employees must understand that despite the official working hours, they work until the last client. This is the golden standard. Guests are not kicked off the beach at the Ritz-Carlton Dubai Marina, Waldorf Astoria on Palm Jumeirah or Al Qasar. One&Only is the most expensive of the hotels I have listed, but at the same time, only it allows such disgusting behavior of its employees towards guests. 4. Take action against three beach employees (waiter, beach manager, and security guard). I specifically indicated the exact date and time of the events so that you have the opportunity to understand who I had to argue with. I remind you, no one mentioned their names. Accordingly, no one felt responsible for what they were doing. It saddens me to write this review because I see how much intelligence and money has been invested in the concept of this hotel. My family and I have been here several times in 2024 and even celebrated the New Year 2025 at the 101 restaurant. Unfortunately, the human factor ruins everything, and the experience of the last stay takes away the desire to return.

Brian Hogg

We were upgraded to the Residence section of the hotel. It was fabulous only 48 rooms and suites. The pool was WOW with plenty of loungers and cabanas which had refrigerators ! Also nice touch was a cool bag with water crisps towels etc. Beach cabanas spread far apart on a huge private section of beach each with own decking.