mohammad shalabe
We checked into Room 923 at Andaz Dubai The Palm on 21 June, and from the moment we arrived, we were met with warmth, genuine smiles, and the kind of hospitality that leaves a lasting impression. Every single staff member we encountered was incredibly attentive and helpful—always ready to assist with the utmost grace and professionalism.
What stood out most was the way they made us feel like nothing was too much to ask. Whether it was a simple question, a request, or a small favor, they always responded with a sense of ease and joy, as if they were truly happy to do even more. That attitude of “this is nothing, we’re happy to help you even further” was consistent across the board—from the reception and concierge team to housekeeping, restaurant staff, and even security.
The atmosphere is both luxurious and welcoming. The hotel itself is stunning—beautifully designed, modern, and serene—but it’s the people who really elevate the experience. It never felt transactional; it felt personal.
Andaz Dubai The Palm isn’t just a place to stay—it’s a place where you’re genuinely cared for. We left with full hearts and wonderful memories, already planning our next visit. A big thank you to the entire team for making our stay nothing short of perfect. Highly, highly recommended.
Mrs. Valeriya Gray
Recently, I had the pleasure of staying at Andaz Dubai The Palm Hotel, and my experience exceeded all expectations. From the moment I checked in, I was pleasantly surprised by the attentiveness and kindness of the duty administrator, Ramzan. My room was spacious, cosy, and impeccably clean, with amenities that provided a sense of absolute comfort.
I would like to highlight the quality of breakfast at La Coco Family restaurant by the pool and the convenient location of the hotel, just a stone’s throw from Nakheel Mall. This proved to be a great advantage, making my stay even more enjoyable.
The entire stay was filled with tranquillity and delight, and I can confidently say that I will return here again. Thank you to the Andaz Hotel staff for their hospitality and high level of service! Highly recommended.
Annie G
We had a wonderful stay at the Andaz. Firstly, the food is incredible. We stayed half board and you can choose whether you have lunch or dinner, which is really handy. You also get unlimited soft drinks free with meals. Every meal time there was so much on offer and all so fresh and cooked to a high standard. The service was also brilliant; the staff go above and beyond to ensure you have a good stay. The rooftop pool is really chilled with nice vibes and lastly the location is great with the palm on your doorstep and a short taxi ride to Downtown.
Brimstone Stays
What an incredible hotel! My wife, our four-month-old baby, and I stayed at the Andaz Hyatt at The Palm in Dubai, and from the moment we arrived, we were greeted with smiles, exceptional courtesy, and fantastic food. The staff were nothing short of 10/10—they were incredibly nice, polite, and attentive.
The hotel itself was exceptionally clean and well-organized; nothing was too much trouble for them. Now, let's talk about the food. The dining experience at this hotel is truly on another level. The Arabian mixed grill is outstanding, offering a delicious variety of choices, and the drinks were simply amazing.
We absolutely loved our stay and are already looking forward to revisiting in the near future. Thank you all so much for your wonderful hospitality—please keep up the great work!
Alain Duscher
We had a wonderful weekend stay at the Andaz Dubai The Palm, and it was a truly memorable experience. From the moment we arrived, the service was absolutely perfect—warm, attentive, and professional. The staff went out of their way to make us feel welcome and comfortable throughout our stay.
The hotel itself is beautifully designed with a stylish, modern atmosphere. We especially appreciated the adult pool area, which was peaceful and relaxing. The poolside service was excellent, with drinks and food brought directly to our lounge chairs—a great touch that made the experience even more enjoyable.
The beach area is also stunning, offering incredible views of the Palm and the Dubai skyline. It was clean, well-maintained, and perfect for a relaxing afternoon in the sun.
Breakfast was another highlight. The service was personalized and thoughtful. Since it was our first time at the hotel, one of the staff members even walked us through the buffet to explain the various options available. It was a lovely and helpful gesture, and they even surprised us with a special attention afterward, which made us feel truly valued as guests.
The food throughout our stay was delicious, fresh, and well presented. Overall, we really enjoyed our time at Andaz and would happily return.
My Booking
