Nisha Goyal
From the moment we arrived, Omar at reception made our experience at Waldorf Astoria Palm Dubai unforgettable. His exceptional service, warm welcome, and attention to detail truly set the tone for a luxurious stay. He went above and beyond from start to finish – a true asset to the hotel.
We also dined daily at Mezzerie restaurant, and every visit was a delight. The staff, management, and food were consistently outstanding. The service was impeccable, and the variety and quality of dishes exceeded expectations each time.
If you’re looking for luxury, impeccable hospitality, and a world-class dining experience, Waldorf Astoria Palm is the place to be.
Maariyah Ismail
Unfortunately, our experience at the Waldorf Astoria The Palm in Dubai was far from what we expected. From the moment we arrived, we were met with rude and unhelpful staff who seemed completely uninterested in providing even basic hospitality. There was no warmth or effort to make us feel welcome, which was really shocking for a hotel that claims to be luxury.
We arrived three hours after the official check-in time, expecting our rooms to be ready. But to our surprise, nothing was prepared. No explanation, no apology — just confusion and an unprofessional attitude. After a long day of traveling, this was incredibly frustrating.
To be honest, this hotel brings shame to the Waldorf name. We chose it expecting the classic elegance and service that the brand is known for — but instead, we were left completely disappointed and let down.
The whole experience was so upsetting that we checked out almost immediately. We didn’t even want to give it a chance after how poorly we were treated. We ended up going to the Four Seasons, and honestly, it was the best decision we made. The difference in service, quality, and overall atmosphere was like night and day — the Four Seasons was absolutely incredible in every way.
Waldorf really let us down. If you’re considering staying here, I’d strongly recommend looking elsewhere — especially if you value proper service and a smooth experience.
Adam Tamas
I stayed in Waldorf for a week, was on the 1st floor, and had amazing housekeeping staff. They ensured we were looked after and went above and beyond to ensure we have a stress free stay. The staff everywhere at the hotel were amazing. The services and food were brilliant. Thank you Kazuhiro Aikawa for the Nice Room, Thank you The Mezzerie Restaurant Team Parmila, Nirmali, Shivani, Nica, Riyas, Sujan, Asitha, Shirantha, Kusum, Teheltin, Edith for the Beautiful Night Buffet Service & Ravindra, Pramila, Sheiab, Saru, Santhul for the Beautiful Breakfast Service in the Restaurant every Morning. My Family loved. Will defo recommend.
Warm Regards Mr. Adam Tamas
Gia Margaret
rom the moment I arrived, everything felt calm, beautiful, and peaceful. The location is perfect—it’s on the Palm, so you get amazing views of both the sea and the city skyline.
My room was large and very clean. I loved the balcony where I could sit and enjoy the breeze. The bed was super comfortable, and the bathroom was elegant with a big tub and walk-in shower. It really felt like a five-star stay.
I had breakfast at the buffet, and everything was fresh and tasty. I also had dinner at their restaurant, and the food was delicious and nicely presented. The staff were kind and always ready to help with a smile.
What I loved most was the private beach and the pool area. It wasn’t too crowded, and it was easy to relax. I also got a massage at their spa, and it was one of the best I’ve had—very calming and professional.
Adil Mehboob
10/10 – Exceptional Service!
From the moment I arrived, the hospitality shown by the staff was truly next level. Marvis, Rohit, and Christopher went above and beyond to make sure every part of my stay was comfortable and stress-free. They were warm, attentive, and incredibly professional. Whether it was helping with check-in, offering local tips, or just sharing a friendly smile, they made me feel right at home. It’s rare to come across such a genuinely caring team. Thanks to them, this trip was unforgettable. I’ll definitely be back!
My Booking
