Mac'ry's Days
Fantastic 5-Star Experience at Marriot W Hotel Palm, Dubai
⭐️⭐️⭐️⭐️⭐️
2021, I had the most incredible experience at W Palm, and I couldn't be happier with my stay! From the moment I arrived, the staff was incredibly welcoming and attentive.
The highlight of my visit was the Ed Jacuzzi – a unique and luxurious experience that added a touch of sophistication to my stay. The food was exceptional, offering a diverse and mouthwatering selection that satisfied my taste buds at every meal.
The beach at palm was pristine and offered a serene escape, perfect for relaxation. The party atmosphere was vibrant and enjoyable, creating a lively energy that added to the overall excitement of my stay.
I highly recommend for anyone looking for a perfect blend of relaxation, culinary delight, and a lively party scene. Thank you to the entire team for making my stay truly memorable!
Demian Fuentes
The W brand carries a lot of weight, but also a lot of expectations. Unfortunately the hotel is not delivering on those expectations neither in the heritage of the brand. The pool area overall it’s extremely poor. I’m not talking about the service from the waiters but about the whole set up.
For starters there is a clear lack of umbrellas. I’m not talking about one here and there but about dozens missing. We were lucky to have one but you could see rows of sun beds with it one. As a result you have all the guests asking the waiters for an umbrella and the poor guys have to find one somewhere and bring it to them. This is in the best case scenario, in others they could simply not find one only to get yelled at by the frustrating guest. This of course distracts the waiters from doing their job because there are more focus on finding umbrellas and dealing complains than looking after the guest, offering drinks and food.
I’m not sure why there are not enough umbrellas, if anything they should have enough and even extras to be able to send to wash and paint. As it stands the existing umbrellas are in poor state, dirty with paint scrapping off. The same goes for the sun beds which all of them have the paint peeling off and the elastic is loosing making them uncomfortable.
Then you have the sound problem. On one side you have the wet deck which has a DJ and loud music, but now you have another beach club on the other side with DJ and loud music too. Hence if you are in the pool you not only have loudness all over but it’s also not enjoyable because you have both songs at the same time. This clearly makes no sense, you should either realign the speakers to at least try to dissipate the sound somehwere or do you really need two beach clubs less than 100 meters from each other with loud music? Especially when the entire pool is full of kids.
Overall the team is very and courteous but there is a clear lack of investment in the area and is clearly showing. I mentioned the more obvious ones but you can see the same on the plates, some of them chipped and damaged. Instead of having proper customize trays for your food order they bring them in this large oval trays which are not only difficult to bring food in but also when you finish it’s difficult to clear the plates and cutlery because there is nothing to put them in. As well, havent Marriott eradicated all single use plastic? Well they are bringing the condiment sauces in plastic ramekins. I can only think that the ramekins got broken or something and instead of purchasing new ones was cheaper to get plastic ones.
There is a lot of potential in this hotel however there needs to be more love and care for it as well as for the brand.
Nathan Mordal
We had a Wonderful stay at W The Palm.
The staf is very friendly and attentive.
Rooms and suites are wonderful.
The food options are very good.
There’s nothing to complain about.
The hotel respects Marriott status, we’ve received some special treatment and a room upgrade.
Thank you again for this amazing stay! I’ll surely be back.
Ologun Oluwatosin
I came with my husband to the hotel during the festive period and it was one of the greatest experience I've ever had because our stay was fantastic. One of the hotel Staff *Moses* was really helpful, right from the door step to the room. He was really attentive and gave us an excellent service.
Everytime we are going out to take a taxi, he always ask us if we need water because water is life. Definitely coming back here next time but in all, the team is very cooperating.
Thank you for the great service, we love u guys.
Kasem ALALI
Food was not good as expensive. Only breakfast was a bit good, I’ve seen a lower rated hotels doing better.
Services are good in general but not when it comes to reception or management. We were group of 300 and when we asked for late check out (paid), the sales person or management refused claiming that he don’t want to do that because we are a big group and others might do the same. Excuse me, you are running hospitality services and your role is only to service.
Dinner and lunch were disappointing
Very poor things to do.
My Booking
