Sander Koot
We were very pleasantly surprised by this hotel. The rooms were beautiful, modern, and spotless, with daily cleaning service. The breakfast was delicious and offered plenty of variety.
The location is slightly outside the city center, but with the metro and bus station right next to the hotel, you can be in town within 5 minutes. There’s also a large shopping mall with a huge supermarket just across the street, which was very convenient.
The swimming pool area was nice and well maintained, though it did get quite busy at times, making it a bit tricky to find a sunbed. Not a big issue, but worth noting. The only real downside was that the showers could occasionally be a bit cold—probably when many guests were using them at the same time.
Overall, we had a wonderful stay. In fact, since we’ll be back in Alicante in two weeks, we’ve already booked another room here! Highly recommended.
Renata Isabell
The hotel itself is beautiful and clean, so no complaints about the facilities. However, the service at reception left me with a very mixed impression. When I was checking out, there was only one receptionist working and a long queue — the other one was apparently on a break. I was in a hurry to get to the airport, and the wait was stressful.
On top of that, I realized I had forgotten my jacket and scarf in the room. When I asked the receptionist to help me, she initially said she didn’t know if she could give them back because the cleaner had already gone home. I found that shocking — how can reception in such a large hotel not have access to the rooms? Guests forget things all the time, and I expected a more professional response.
After I insisted, the receptionist finally called the cleaner, and of course, the key was available, and I did get my clothes back. Still, the whole process was done without a smile and with a rather strange, unhelpful attitude. It felt at first almost like a threat that I might not get my belongings back, which was very unpleasant.
Overall, the hotel itself is lovely, but reception needs serious improvement: more staff at the desk, faster service, and a friendlier, more professional approach.
Karen Jarrold
Great location. Bus stop directly outside hotel. Train station 2 minute walk uphill. Beach 10 minute stroll with 3 different routes. Hotel spotlessly clean with a pool and loungers, plus extra loungers upstairs. Nice poolside cafe with good prices. Rooms nice, some don't have a balcony but outside seating behind glass windows. Breakfast amazing as so much to choose from. Reception staff friendly if you need to know anything. Highly recommended hotel.
Andrea G
I do not understand the high reviews for this place. It is run down and leaves much to be desired. My bathroom has mold and the front desk acted annoyed when I asked to change rooms... I am 'waiting' for them to investigate as if they do not believe me, but the smell in the bathroom is toxic. The gym equipment is held together with duct tape, and the lights and AC do not work in the gym. The pool is overcrowded without enough seats, and you have to pay for a towel. Positives: the beds are comfortable and do not have bugs and the rooms, other than mold, seemed to be clean (but I did find a hair that was not mine on one of the pillows). It is also close to a big shopping center and the beach, but both are a hot walk that is further than it appears on the map. The bus from the airport to this location was convenient. If you are on the fence about this place, I would look elsewhere. I wish I had.
Şevki Arı
We stayed at Maya Hotel for four nights, which gave us enough time to observe the hotel in detail.
First, the location is excellent. There is a bus stop right in front of the hotel, and it’s also very close to a tram station and a shopping mall. The city center and the beach are within walking distance, and it’s also ideally located for visiting the castle.
The rooms have been recently renovated they are clean, comfortable, and nicely decorated. However, water pressure in the shower occasionally drops, and we had to endure sudden bursts of cold water at times. Other than that, we were satisfied with everything in the room. Note that there’s no kettle in the room you need to request one from reception.
Reception staff were generally not friendly. At check-in, they didn’t clearly explain much, and when we asked for suggestions, their responses were cold and dismissive often just one-word answers. I would like to make an exception for the lady with curly black hair she was very kind and genuinely helpful.
We booked a room with breakfast included, and it was quite good there was a decent variety, everything was tasty, and the restaurant staff were polite and professional.
Now, the downsides:
The hotel seems overly eager to charge extra for small things. There were no complimentary water bottles in the room. If you want a beach towel, you need to pay a €10 deposit and even if you use the same towel during your stay, you’ll still be charged €1 for washing it. These policies were not clearly explained at check-in, and you have to pick up the towels from reception, not the pool.
Also, you can’t charge anything to your room from the bar, which felt unusual you must pay on the spot for every drink or snack.
The pool area is not well-managed. There aren’t enough sunbeds or umbrellas. Even though there are signs saying “no reserving sunbeds,” people still do it, and there’s no enforcement. The pool is small and children constantly jump in from the edges. With no lifeguard on duty, it’s not only unsafe but also quite disruptive.
If you want coffee, it’s served in cardboard cups, and cocktails are given in plastic ones not exactly what you’d expect from a hotel that otherwise looks promising.
Overall, while it’s a decent hotel in many ways, we probably wouldn’t choose to stay here again.
My Booking
