3 Star Costa Blanca Holidays

jonathan harrison

Great hotel very friendly staff , awesome part in the old town so close to the beach Room was spotless like the hotel , breakfast was good but could be a lot warmer then would be spot on , great bar at the hotel the prices are amazing we will be back loved if

Appey Ogenyi

Room was cleaned everyday. Staff were lovely. Good balcony. Would definitely come back

Glenn Jones

Great hotel and fantastic value for money Rooms cleaned every day Great breakfast with lots of variety Staff very friendly and helpful

Harlene Evans

Wow what a little gem. This hotel is ideally located in the old town within walking distance of the beach and all amenities. Great Tapas Bar and Shopping is on your doorstep. The hotel was very clean and the food choice was amazing with complimentry wine. The staff were courteous and very friendly. Please note that this hotel is mainly occupied by Spanish (I prefer this) but there was no problem with communication. Booked again for later this year. Can't wait.

Markie Irvine

Exterior room absolutely shambles no balcony no hangers and RUDE reception Staff. Toilet attached to the wall panel so you sit half on half off. I used the reception toilet !!!

Samantha Wright

Stayed in a 2 bedroom apartment. Check in was busy but not a problem. Our room was ready before time. Lovely helpful lady on reception, and dealt with others checking out - all polite and friendly. £50 deposit per person which we knew about beforehand, no charge for sunbeds as it was early season. The room was spacious, smelt so clean and was very clean. Towels changed once and bins emptied for a 5 day stay. Lots of things in the apartment to cook, and store foods. TV (didn't use!) Chairs and table on the balcony, all clean too. Bins on the road near our room (first floor) get emptied at 3.15am, so if you're not a partygoer you'd hear it ! No bother or noise from other groups overnight, stayed Sun to Fri. Used the cafe attached, lovely pizzas! Would definitely stay again.

Josh Southall

We stayed here a few weeks ago, the hotel is decent overall. However the check in service was shocking. We arrived at Saturday 9pm, spent 2 hours trying to access keys to our room through unhelpful receptionist and also not being sent instructions to request a code for our key collection for late check ins. Genuinely thought we were going to be stranded on the street for the night so we booked a room in another hotel after trying to contact the provider directly and the number ringing out. They finally responded hours after we initially tried to check in.

David Symington

Very basic and functional room. Ideal for a base, but not much more. Has a fridge and small freezer. Bathroom has small shower over the bath, with wc & bidet. Beds were not that comfortable. Excellent view from the balcony.

David Thomas

Great room, very well equipped, super helpful staff, just a bit away from the old town where we like to hang out. Wheelchair friendly

Richard Pearce

Booked with Jet2 and stayed for 4 nights in April 25. We had a two bedroom apartment that was in immaculate condition and obviously just renovated. Everything needed was in the apartment, with the benefit of a separate kitchen and a bath in the bathroom. Friendly reception and great location to explore Benidorm - close enough to key areas and far enough away from the more chaotic areas.

grace doran

Absolutely amazing holiday here, we are just back after 5 days. The kids 4 and 2 had the best time in the pool and slides. Plenty of sunbeds and shade if needed. Staff were so kind and the food was pretty good. Having read alot of bad reviews a out the food I have to totally disagree with them all, we had amazing food and something for everyone, the rooms were clean and spacious, the only 1 down fall we had was the pool was freezing, other then that we had absolutely no company at all 10/10

karen gordon

Single parent with 2 children travelling last week in May. Cheap and cheerful all inclusive, food was average much of the same every day but enough choice to give you a meal, entertainment was poor. The family room we had was well in need of an upgrade, no linin change in the week we were there but towels changed daily. Had to ask for our room to be swept as it hadn't been for 4 days. Pool didn't open until 10am and was very busy separate one for under 12's. Tea, coffee and juice ready available. Would give a 6/10. Dealings at the reception were extremely poor

Lauren

Lovely Hotel! We stayed at Hotel Rosamar for 4 nights at the end of April - Beginning of May. We got a great deal to stay all inclusive and really enjoyed our stay. This is our fourth time in Benidorm and probably the best hotel we’ve stayed at so far. The rooms are lovely and so spacious! They are more like a small apartment, and we had such a gorgeous pool view from our balcony, we didn’t pay any extra for this and from the layout of the hotel it seems a lot of rooms will have a nice pool view. The only downside to the rooms is that there could’ve been more wardrobe space. You also had to pay to use the safe in your room which I thought was strange, it’s a shame this isn’t included. Our room was clean and so was the entire hotel, and also the cleaners were all so kind. The location of this hotel is basically on the strip in the new town, right next door to flash hotel. The drink system is great and the drinks are nice, the staff are very generous with the alcohol. The drinks system works that you have a token and you give your cup back at the end of the day for your token, so glasses aren’t lying around and it’s a lot more sustainable. Lager, water and soft drinks are always on tap on the side of the bar to help yourself. The staff were lovely to us for our whole trip and were very attentive, the entertainment around the pool during the day was good. Unsure if they’re any good as we didn’t use them but there was an adult entertainment club and a children’s entertainment club, there was also evening entertainment which was child friendly. There was no fight for sunbeds and there were plenty for everybody, however this may be the time of year, I imagine in peak Summer this would be a lot worse however I think there may be some system where staff prevent sunbeds from being reserved throughout the night or very early in the morning as I didn’t see anybody out there before around 8:30am. It does say you can only use your all inclusive until 12pm, but the staff let us use it until we left which was really kind. The biggest disadvantage would be that the food really isn’t great, I wouldn’t pay extra for food to be included, it was just already included in our price and was great for the drinks aspect. I became quite ill throughout the trip and think it may have been linked to the food (or perhaps the alcohol lol) but a lot of people were also ill at the same time and I have seen quite a few food poisoning cases at this hotel. Another disadvantage is that the pool was FREEZING and I mean freezing. I’m sure this wouldn’t be as much as a problem in peak summer but a good thing to note. Also, lifts take forever!! So if you can avoid getting the lift majority of the time I definitely would, but for someone who can’t use the stairs this would become very inconvenient. The luggage storage could also be more secure, as on check in there was a male monitoring it however when we put our luggage in upon check out, people were just given the key to go in and out themselves. Whilst we were there, we experienced the power cut over Spain and Rosamar was one of the last hotels in the area to gain power which wasn’t great, there weren’t any backup generators like other hotels which meant there was no power, and not much to use from the all inclusive for around 13 hours. However, I think the positives massively over powered the negatives and we would definitely return! But keep in mind that we got quite a good deal for this time of year, if I had spent a lot of money during peak summer I would probably be a little bit disappointed.

Gwen Brown

Having read the awful reviews about this hotel, I worried about staying there. All my family went for 4 nights to celebrate my 70th birthday. 6 adults 4 children ages ranging from 72 to 3 years ago. All I can say is I couldn't have wished for a better 4 days and nights. Rooms were modern and spotless. Cleaned daily, although We did find the rooms very, very hot with the temperatures hard to control. The location was perfect. Near to the beach and a lovely gentle walk to the old town and all shops, restaurants and bars. All the staff were friendly and polite. Excellent service with a smile. The choice of food was good. The children always found something they enjoyed. I would certainly stay there again.

Georgia Ashton

We have just got back from 5 nights at the Rosamar Hotel & what a brilliant holiday / stay we have had! The location was the absolutely highlight of this hotel, situated right across from the strip, though not too close to be disturbed by noise / party goers. We found this brilliant as there’s so much around the hotel, beach isn’t far at all & it made it easy to get back from night outs etc. 10/10 on location!! The room we stayed in was a very generous size, we were given a corner room & the balcony back onto our families balcony round the corner so we could see each other from across the way which was brilliant. Room was clean & ideal. 2 double beds pushed together so ample room and the shower was lovely. Room was an absolute 10/10 for us, we could not fault it at all. I do believe staff at the hotel could’ve been a little more friendly. Certain reception staff, cleaners and bar staff all came off a little rude from time to time. I do not believe this was due to a language barrier either as they spoke decent english. The cleaner didn’t clean our room so we asked at Reception for some clean towels / toilet roll, they said a cleaner would meet us at our room in a minute if we go up. We were there for 2 hours waiting, still nothing. After ringing them & querying, we didn’t receive the towels & toilet roll until the next day when they finally came back to clean, this was quite inconvenient for showering / going to the toilet, luckily we had family across the hall but if we didn’t we would’ve struggled. A big shame was that we couldn’t do late check out which we wanted to pay for but i totally understand that the hotel was full & it’s out of their control, though the way it was dealt with was just not the best. We went down at 7.30am to ask to extend & kept being told, “come back in an hour”. Went back down continuously just to be told no.. not sure why they couldn’t just tell us on the first trip down? but hey ho. Food isn’t the best, basic chips etc are okay. They do have english sausage which is alright on a butty for brekkie. We were all inclusive as it was cheap to upgrade but we mainly did that for the drinks side of it. We ate out most Mornings/Evenings, there’s so much nearby. Pool days were great. No smoking by the pool but not a problem for us to move for that. Pool does get extremely over crowded and you can’t exactly “swim” much as there isn’t a lot of room🤣 There was 4 lifts and wow it was horrendous trying to get up and down within a decent time😅 We were on floor 10 and most of the time the lift stopped at every single floor, could do with extra lifts 🛗 but that’s me being very picky, it didn’t impact the holiday. Overall, a lovely stay at the Rosamar. The interior in reception etc is gorgeous. Rooms lovely with a view & location absolutely brilliant. Couldn’t fault it, even if there was a few negatives. There will be negatives wherever people go.

Florin Lazar

Absolutely loved our family vacation here. We were over for 7 days being 2 adults and 2 kids. Cleaning of the hotel was on point and the lady that cleaned our room was unbelievably thorough. Although the swimming pool is unheated, the children had a blast. The reception staff was very helpful whenever we needed information. The girl that does the animation was fun and bubbly and kept the kids entertained, so thank you. The food was AMAZING, so hats off to the chef and staff, and the girls on serving staff were always helpful and professional! Point to improve (in my opinion): a set of dumbbells in the gym and more training to the young man in the cafeteria in manners and respect, especially when dealing with women.

Scott Mullins

Had a great stay at this hotel, which is a favourite of my parents. Rooms are really tidy and cleaned brilliantly. Service is great and staff are friendly. Location is excellent. Knocked down a star because I know it's probably out of season, but it would've been nice to have an outside bar next to the pool. Also, it would be good to have the option to sit out when eating in the restaurant. Final point is that a life guard would be useful as two people nearly drowned.

Christine Handy

Stayed for the second year with my daughter on our homage trip to my mum and dad who are buried in Spain. Just got back and already booked for next year. Staff fabulous. Food amazing. Only one problem I got no sleep due to the entertainment girl Julie talking till 2 and 3 every night! It won't stop us coming back. I am going to approach the management with a view to a bit of compensation as a gesture of good will.Love it there. Christine Handy and Hannah Scott

Oscar

Nice modern hotel right on the beach. Lovely clean room although we did book a suite with a sea view. Food was absolutely fine and nice pool area. Worth every penny.

A Coady

Hotel stay was very relaxed and comfortable. Staff were so friendly and welcoming. Bar staff especially Vincente and Juan!¿ were brilliant. Funny and always smiling. ❤💛❤

Paul White

OK, I want to give my first impressions since getting here. Arrived yesterday late afternoon so at this point I have had an evening meal and a breakfast. I am staying on a half board plus basis. Lady at reception really friendly and welcoming. Apartment spacious and spotlessly clean. Good WiFi signal. Wardrobe space a bit limited, especially if there are more than two of you. The restaurant has a nice, fresh feel to it. Staff are friendly and professional. Presentation of, and food choice, were very good. Importantly, for me, it all tasted great. If the rest of my stay I like this, which I'm sure it will be, it will be a very enjoyable stay.

Chris McCulloch

Got a room on the second floor directly over the bar, great view of the pool from the balcony. The room was functional, showing signs of wear and tear but spotlessly clean. A separate bedroom with two single beds and the lounge area has two large sofas which I assume convert to beds. Kitchen/diner with table for 4, hob, fridge freezer. Bathroom with massive walk-in shower (really good). Nice balcony with a small table and two chairs, a hanging rail for wet or damp clothes or towels. Buffet breakfast, and buffet dinner which changes every day, haven't tried yet but others report it as very good. I've given 4 stars for the location just because it's a bit off the beach which makes it a bit less pricey but the walk all downhill to town, about 15 minutes makes it worth it in my opinion. By the time you're ready to come back you'll probably be pissed enough to pay a few Euros each for a taxi 🤣 (If you're not comatose on one of the beaches). All the staff I came across were friendly and helpful, no complaints at all. Coming back in September so may alter the review again but all good so far.

Aaron Denny

Very clean, basic but you get what you pay for, staff were amazing, goo facilities around the hotels, clean swimming pool. Very cheep supermarket on site was impressed, 9 euro to wash and dry clothes, not bad you do not need any washing powder as come with the wash. Overall very good for the price

Jessica Hedley

First time staying here and will highly recommend it. It's very clean, you get towls and there is a hair dryer too in the rooms. The staff are so helpful and friendly, food is lovely, location is really good especially if have small kids as not in the mixs of the loud bars. There is a games room and 2 pools. The only thing that would of made it a little bit better is if the pool had warmer water so you could stay in there longer as kids go in the adults pool so makes you not want to use it .

Shelly Osh

We arrived here early hours of the morning thirsty and tired travellers to find not even a bottle of water to be had in our room and a faulty vending machine. The apartment clean and basic bathroom could do with some attention beds comfy. Tables and chairs on balcony need replacing basic plastic and a bit grubby, same for beds etc around pool also rubbish bins need a good scrub. Small basic play area awful entertainment. Old/new town walking distance for the healthy/fit our family walked there but walking back hard better of grabbing a taxi which are not costly. Food great in the towns and great views but busy.

King

My main issue was my room, we asked for a quiet room. They must have found it funny when they gave us room 132. It was in the main building directly above the kitchen. The room smelt of the food downstairs, one night must have been pork, omg it stunk. The banging was constant. I don't mean a little tap, loud banging of metal trays until nearly 1 o'clock at night and starts really early in the morning too, obviously for breakfast. The balcony overlooked the road and the bins from the kitchen. It wasn't pleasant. Obviously could hear every bin collection and delivery. I honestly dont understand why they think it's acceptable to put paying customers in that room. Having walked the ground, the hotel is very big, I'm sure if you are lucky enough not to be in the same room as us you would not have the same bad experience. Now the room size was ok, but smelt and was not particularly clean. Only cleaned every 3 days during stay, which I didn't feel was enough as no broom etc was provided. We went to the shop and brought our our to keep on top of the apartment. The kitchen was the most basic I have ever seen and tiny. 4 plates, 4 cups, 4 knives etc. 2 pans, 2 rings. Microwave, toaster and kettle but 1 plug socket. Which made it a nightmare. You couldn't cook a meal, or even a snack if you wanted. Just not good enough for a self catering option. The beds were ok I suppose, I have had worse. They were squeaky, you get one weird long pillow each. The shower leaked, which made the bathroom dangerous. The balcony is tiny, 3 chairs provided but no way could 3 people sit out there at the same time. The pool area was dirty, I never saw anyone clean it, all the chairs were dirty. Seems like they only stack them of a night instead of cleaning. The chairs are basic white plastic, uncomfortable. The pool beds are awful, no cushion and don't adjust, so you are just lying down. They really were bad. No pool towels provided either, even with a deposit. The pool food was always cold when we brought it, so gave up. I felt sorry for the people who were all inclusive. Every time I went to the bar I was charged a different price which I just dont understand. So I went to the shop across the road instead. The water park was decent. Indoor pool very good, but can be hard to get into as busy. The lobby bar was ok, they didn't clean the tables often though and most seats looked like they needed a good clean. This is a sports hotel, so big groups of teenagers who can take over the pool area at times. Any staff I did speak to were very pleasant. The lobby area was lovely, just shame that didn't extend to the rest. The hotel is located by a supermarket, a few pubs and Chinese shops. Nothing special, couldn't even recommend any places to go as I wasn't particularly impressed with any of the places we went to for drinks or food. The beach is quite a walk but is beautiful and has better bars but obviously more expensive. Would I go again? No.

Jack Twelves

Staff were lovely and helpful! Food was really nice entertainment was brilliant and the water park was good! A very good variety of allergen options and drinks at each meal time! Enjoyed our stay from 3/5-10/5 and would definitely book again!

DAZ Ashton

We are here now. Very cloudy week in Spain. But been out walking and enjoying the surrounding area. The apartment is good comfy bed great shower. What else do you need. Lovely kept grounds with water park and other pools. We are self catering so can't say anything about restaurant etc.

Nicola Tracey

Just stayed at this hotel for a week, me & my 3 kids & what a fantastic week we had Entertainment was amazing as were all the shows put on, rooms were clean & cleaned regularly, was very impressed. Water park great fun & could always get a sunbed or table & chairs, no sunbed wars lol 😂 but if you want to be near the pool go around 9am Food was great too, lots of choice in the restaurant & snack bar Service on an evening could be long ques as only one bar but the staff were still amazing & worked so hard Daytime entertainment was great too & the pool/foam party was our highlight & soooo much fun 🤩 I would definitely recommend & return to this hotel

Christian Løkka Karlsen

A very good place to sleep and stay, breakfast was also good. Only thing to be aware of is that it is mainly older people and families with children that is most at home here. If you want to go to Benidorm it is best with taxi for 13€, or bus 1,8€.

Emily Chapple

When I tell you I was terrified to stay here after reading the reviews. But straight from the get go, we had the most amazing experience. I went with my mum and 2 young sons for 5 days. Our rooms weren’t ready when we arrived, so we left our luggage in the luggage room and went down to the pool for some food whilst we waited. We paid €200 in cash and got this back at the end of our stay within 10 minutes with no problems. The rooms were spotless and smelt amazing and fresh. The views were spectacular and it was surprisingly quiet. The pool in the sister hotel was always spotless and even tho my children were the only kids around, we felt welcomed every day. We didn’t use the shuttle service as the hill isn’t so bad but we did get a taxi back up a couple nights and this cost us 4-6 euros. 100% will be staying again! Thank you

Daniel V

The view from the balcony was great, which I really enjoyed. However, the stay was affected by very noisy neighbors (britsh)who made it hard to sleep 7 days in a row. Also, the reception forgot about my taxi reservation twice, which was quite inconvenient. Definitely would not recommend this for family holiday. Breakfast was really nice.

Sarah

The shop is fantastic, and the staff super helpful. The rooms are big, plenty of space for clothes, and a really huge variety of food in the morning. The pool is not too packed- check out the smaller pool too… I will be back!! Louis in the shop is kind, and really good value compared to the strip. See you all soon!

Jamie-lee Sellars

Booked with our 2 year old for the reason it says no stag or hen party’s allowed so thought would be peaceful sleep with having our little boy. Had the worst set of people above us who had music on all night long and shouting to one another, I had to have a word with them. Not been a party pooper but shouldn’t have accepted a 2 year old on the booking with it been a loud hotel. We was on floor 4 and the lifts took forever with the pram. The corridors just had food left on them and wasn’t cleaned. It stated the cleaners would come every few days and they never come once so had to buy washing stuff to wash bedding/towels not what you want to be doing when your suppose to be on a relaxing holiday. €200 euros for a deposit when you check in and when we checked out had to wait half hour for the cash back nearly missing our transfer to the airport. Black hairs all over the room non of ours as we are all fare. Balcony was not safe the glass was all shakey, luckily got to use the sister hotel pool as was only a few sunbeds around the pool. Used vending machines in reception and would take money and not give you your things.

Mark Thomas

Good budget apartments. Not ideally located but the free bus service makes up for it. We were paying 5 to 6 euros for a taxi up the hill. The apartments are clean and far enough away from the centre to be nice and quiet. We didn't use the hotel next door but all it's facilities were available to us

Andrea Hodgson

Okay hotel but quite a walk away from the old town and up a steep hill. Didn't try the breakfast as it was only continental and we like an English breakfast. Rooms ok but a lot of noise from rooms above, chairs scraping etc. Took a while to check in but staff were friendly enough. Wouldn't stay again due to the location and room noise.

Darin Byers

Great Hotel and location Hard working staff, very professional, clean hotel, bar staff and cleaning team were excellent. Food not great,quite disappointing really, so we opted to eat out, which was the only thing I would say on this.

Emma Sharman

Friendly, helpful staff in bar and reception, not so much the restaurant. Rooms are average, comfortable beds. A bit dated but clean. I had a room with a bath/shower however, rooms with a shower only, the bathrooms were much better. Rooms quite dark. Went in October where sun is lower than earlier in the year so the pool was only in the sun part of the day and had to move around the pool where the sun went. The hotel has high buildings around it which blocks the sun but this is due to the time of year I believe. We went full board, no drink included at lunch and dinner time but juice, coffee, water and tea provided at breakfast. Food was average, good selection. Cooked English breakfast provided daily in buffet style, along with continental. No smoking allowed around pool and certain parts outside. There is a designated smoking area which I thought was good.

The Picsale Oblivious Art

This is the best family friendly and well located hotel you could find in Benidorm at an affordable price for everything that is included and for the exceptional service you will be offered.

Olivia Duke

Really really lovely hotel! All staff was great and friendly! Perfect location close enough to walk to places but far enough to go bed at night. Room was perfect. Was a perfect birthday holiday from my boyfriend and would love to go here again. Thank you to the hotel for nice welcome and for the birthday drink sent to are room! 🥰

Jonathan McGinlay

Excellent location. Nice staff. Good value for money. Good cafe bar downstairs. Basic apartments. Clean but grout could do with some bleach. Good WiFi. Rock hard bed. Thin walls. Big balcony. Air con in living room is good. Pool area with a pool table is nice.

helen Hugo

Just spent 1 week here really enjoyed every minute Jordi was a lovely host and the staff in the bar lovely we will definitely return

Jackie Tough

We stayed here last June and we loved ,the manager Jordi was very helpful and friendly the room was lovely everything accessible not to far from everything Jackie n Hannah

David Boyle

Our second time there Staff Superb Couldn't Ask for Better weil be back

Yvonne Murphy

Absolutely love place to stay. Jordi is the friendliest host that you will ever meet. Very helpful and just so nice overall. The staff at the bar are really nice also and super friendly.

Dia Periade

We recently stayed for 9 nights at Hotel Magic Cristal Park with an all-inclusive package. Our initial room had no phone signal, no view, and no hair dryer. However, after speaking with the manager on the second day, she was incredibly kind and responsive. While we had lunch, she resolved everything within 20 minutes and moved us to a much nicer room that had all we needed. She also explained that the hotel is undergoing renovations, improving room by room. Some may find the style old-fashioned, but that’s part of the hotel's charm—they’re preserving its classic look while upgrading the facilities. The food was absolutely amazing—many compliments and blessings to the chefs! Great variety, delicious flavors, and consistent quality throughout our stay. The rooms were very clean, and we highly recommend tipping the hardworking housekeeping staff. If you've ever worked in a hotel, you’ll know how tough their job is—they truly deserve recognition. The location is also a big plus: just two streets away from the beach, making it very convenient. Right below the hotel, there’s a mini-market where you can find pretty much anything you need, and the prices are very fair. Overall, we had a lovely experience and would definitely recommend Hotel Magic Cristal Park to anyone looking for a cozy, all-inclusive stay in Benidorm with great service.

Patric Vivera

We stayed for 4 nights and we had a pleasant stay. The hotel was a bit old and can be busy but every effort has been made to keep the place clean and tidy. The staff are helpful and reasonably friendly. They have an extensive buffet restaurant in 2 floors a bar where the drinks are not watered down as usually happens in some all inclusive hotels. The hotel has a big swimming pool on the 7th floor and games arcade for the children. Centrally located for the old town and bars and a 5 minute walk to the beach. I would highly recommend it if you are a budget conscious holiday maker.

Dean Pill

Had a lovely break at the Magic Cristal Park Hotel. We booked all-inclusive, and the value was excellent. Our room was nice with a TV and fridge. They balcony was big with a table and chairs. The shower was lovely, and new towels were provided each day. The 4 restaurants were fantastic and the choice of food was wonderful. The pool area and balcony bar were superb. Up on the roof. The only downside was the lifts.. not good. Loved it.. definitely going back

Ella Smith

Avoid at All Costs – Worst Hotel Experience Ever I rarely leave negative reviews, but Magic Cristal Park in Benidorm was truly atrocious. From the moment we arrived, it was clear this hotel is stuck in the past — and not in a charming way. The decor is extremely outdated, everything looks worn out, and cleanliness seems to be a complete afterthought. The entire place felt dirty, with grimy floors, dusty surfaces, and an overall musty smell. The staff were shockingly rude and unhelpful. Any questions or concerns we had were met with eye-rolls or blunt responses, as if we were a burden rather than paying guests. The atmosphere was cold and unwelcoming. As for the food — absolutely disgusting. Lukewarm slop, no variety, and questionable hygiene. We ended up eating out most days just to avoid the stomach-turning options on offer. Honestly, this hotel completely ruined what could have been a lovely trip. Save yourself the disappointment and look elsewhere — this place is in serious need of a total overhaul and new management.

Edyta Szrajber

Quite dated hotel but definitely budget friendly! Very busy with mostly elderly Spanish clients which didn’t bother us at all. Very noisy rooms, you can hear everything. Food ok, you can always choose something. Big shoutout to the staff who work extremely hard, especially in the bars and also cleaning ladies. We are family of 4 and we’ve had a great and cheap holidays thank you!

paul snape

More like a funeral home than a hotel, nothing in rooms i.e fridge or kettle or cups. Cleaners are rude, staff are only helpfull if you speak Spanish. Food was ok, just not much choice. Location was good right on beach front.

Jim Andriola

The hotel was clean and the rooms although dated were serviced every morning. Food is basic don't worry you won't starve there is always something to eat may not always be hot though. Bar staff are friendly and afficiant good location and if your not happy with the food there's a burger king at the end of the street.

Dai Reaney

A Basic hotel food is ok but Cater for the Spanish more than UK etc. You have to buy your water to drink here.

Martin Covey

Nice hotel in a great location offering good food and service, my only disappointment was the lack of information regarding the construction behind the hotel with workmen starting at 07:30 and even now at 18:30 still working on site.

Paul Roberts-tune

On arrival, I found the sliding doors to the balcony had been broken for what looked like a break-in and wouldn't lock. I did get another room next door, but it was the same thing. After 4 rooms later, all with the same fault, I found myself in a dated room from the 80s, as was the other rooms I was temporarily in. The bathroom was also not that great, but all ementies worked. The door was rottered at the bottom from the shower, and the mattress hadn't been changed since the hotel opened as I sat through it. The over sheets are also dated with stains on. The hotel is located in a great place, being a 2-minute walk to the beach and 1 minute from McDonald's and Burger King and other local shops. The food was OK but nothing to write home about and wish I never paid full board for as I often found myself eating elsewhere. Some staff was OK, but one in particular was quite rude to a point of aggression. I think he was the manager . They do have a pool, but when the wheatear on the beach was too bad to go into the sea, I did put my hand into the pool to test it. I got such a fright as it was so cold it would have been impossible to get in. There is such an abundance of hotels here that they really do need to up their game.

S J

Great location, relaxing atmosphere The hotel is in an excellent location—walking distance to everything, which made getting around really easy. Unfortunately, we didn’t get much pool time due to the weather, but it was still lovely to sit by and relax. We stayed on a half-board basis and liked the flexibility of choosing either lunch or dinner along with breakfast. In our experience, the lunch options were definitely stronger than the dinners. Drinks were very reasonably priced—less than €2 for a glass of wine! The staff were all very friendly and helpful throughout our stay. It’s worth noting that the hotel seems to cater more to Spanish guests, which we actually appreciated—it felt authentic, and after all, we are in Spain! One of the standout aspects was the peaceful atmosphere. There’s a strict noise cut-off in the evenings, so no loud parties or rowdy groups—mostly retired Spanish guests, couples, and young families, which suited us perfectly. My only thing for giving the room 4 stars is it would have been lovely to have a small fridge, I did pre message the hotel regarding this however had no reply. However the bar staff did provide ice and plastic cups free of charge on request. For the price paid this hotel is perfect.

misha hussain

recently stayed at Hotel Port Fiesta in Benidorm and had a mixed experience. The highlight was definitely the breakfast buffet plenty of variety, fresh options, and well-stocked every morning. It was a great way to start the day. However, I found the dinner options a bit disappointing, especially if you’re looking for halal food there weren’t many choices available, so I had to stick to vegetarian options most nights. It would be great if the hotel could offer more inclusive meal options. Another downside was the behavior of some of the guests. I often felt uncomfortable due to excessive staring, which made the atmosphere feel a bit unwelcoming at times. It’s a shame because the staff were generally polite and helpful. The outdoor pool was also a letdown it’s completely shaded due to the surrounding hotel buildings blocking the sunlight, so even in 25+ degree heat, the water is absolutely freezing. Not exactly the relaxing swim you’d hope for on a sunny day. The indoor pool wasn’t much better either, with the water always looking cloudy, which didn’t feel very hygienic. The bed sheets don’t get changed every day like they have on my other holidays, but otherwise the rooms are clean and well-maintained. The TV doesn’t have any English channels, which was a bit disappointing when trying to relax in the room. A helpful tip for anyone staying here: the local markets are about a 25-minute walk from the hotel and are open on Wednesdays and Sundays definitely worth a visit. Overall, not a bad place if you’re just looking for a base with good breakfast, but several aspects could use improvement.

Svіtlana

good location, 7-10 min. to the sea, two pools, the upper one is heated, varied food and drinks, friendly staff. Rooms with updated furniture, daily cleaning. There are facilities for people with disabilities. The bar has good drinks. In general, we liked everything! The price matches the quality.

Ludovic

Honestly it doesn't worth it at all. The food is really below average, doesn't taste really good and choice is really limited. Also if you are not in "all inclusive" package, water is not free during dinner, which is really not acceptable. The room is really dated, bed is quite ok though, but it is complicated to stay in the room for more than 2 nights. Also, you can hear pretty much everything, and people coming at night from the nightclub I presume, is not really pleasant.. The hotel is quite clean though. But if you don't fancy partying, Benidorm is definitely not the place to go, there is nothing much to do, except beach and bar..

Ashley Slater

Really impressed with our choice of hotel. 3 nights bed and breakfast for the cost of £180 definitely come back. The room is spotless and modern.

Daniel Mornin

Great hotel very close to the Old Town, close to plenty of bars and restaurants all used by locals. We came here as a large group of 10 and had no issues amongst all of us. €7-8 taxi to the strip. The rooftop pool area is small, but there's a pool across the street that guests have access to, which is much bigger. Will definitely stay here again when I return to Benidorm

Paul Faulkner

A modern, very tidy hotel situated on the edge of the old town. The staff were friendly, clean rooms (although the bedding was a little dated). Communal areas were clean tidy and quiet. Occasional groups but everyone was respectful and pleasant. Pool table, air hockey and darts. Weekend entertainment provided in live music/singers. Lift to all floors and roof terrace to enjoy the sun with a small bar. The pool on the roof is a little small, but good enough to dip in to cool down. If you like a larger pool, there’s one across the road shared with another hotel. Towels are provided on requested with a refundable deposit. Rooms were very clean and tidy. Bathrooms immaculate. Good showers, nice and hot or cool if you prefer. Most rooms have a balcony with seating provided. Food was good. The dining room was clean and tidy with a wide variety of meals and desserts. A comfortable stay and would recommend for a short break with good access to old and new town, just a short walk from the beach.

Jacqui Clegg

Came here for a short break with family on a bed & breakfast basis. We had a very pleasant stay! The hotel was decorated very tastefully and the rooms were very clean and comfortable. We also found all of the staff to be very courteous, welcoming and attentive. Although we only had the bed & breakfast package, we found that the drinks were very reasonably priced for a hotel (e.g. €1.50 for a glass of wine). There was also the option to upgrade to all inclusive at a very reasonable rate. If we were staying longer, we would have probably chosen to upgrade for a couple of days. The breakfast buffet had a great choice of hot and cold choices, including meats and cheeses. It was a nice relaxing atmosphere in the restaurant area and we were greeted very cheerfully by the staff there each morning! The hotel is located approximately a 10 minute walk from the Old Town and sea front; however, there are plenty of restaurants and shops just a couple of minutes walk from the hotel too. Its also a lovely walk through the Old Town and along the promenade up to the stunning viewing platform and then down towards the New Town where it is very lively with entertainment all day and night. There really is something for everyone here!

Tom Toner

Our second time booking this hotel and we liked it again. We decided to go all inclusive on the day of arrival as we have never done it before, wouldnt say it’s worth the money for the drinks but the food was pretty good. I would say they need to add more vegetarian options as some nights the only veggie option was pasta and sauce and even then the sauce had meat in it. Some nights there was 2 paellas and both meat is maybe suggest making one a veggie to cater to everyone. The reception staff are absolutely amazing always helpful. It is a lovely hotel and we will come back again especially for the service from the staff.

Eleonora Gudkova

We went there for our break in March. Half Board. The food I found was good. Very friendly and helpful staff. Small pool on rooftop and larger pool next door across a small road (shared with another hotel). I wouldn't recommend it for an all-inclusive or a hotel for kids. Overall it's a good hotel for a short break. Enjoyed staying at this hotel.

Billy Graham

We got the family room and it was big enough for our family of four. Cleaned every day A great well run hotel close to all amenities and the food was superb always different varieties from the buffet and we all enjoyed every meal. Enjoyed the roof top pool and night time entertainment on our last night in the complex will be memories to keep forever. Will definitely be back to benidorm in the near future and will be hoping to book this gem of a hotel again

Àndy Triffer

Not to far from beach nice rooms t.vs and air con only downside is window views and balcony on so.e rooms enclosed if an ground floor can't make out the weather needs a mirror pointing up but the roof poolis lovley not massive but nice place to relax and sunbath..

Alun Lewis

Had to move rooms after 1st day problem with water supply on another floor Staff extremely helpful and supportive.

DANNY MACLEAN

Old hotel. Quaint very charming. Used to go with the name Hotel Condal. Stayed here 1982 not much changed. Think it might be the same cook.😂

Moira Gobbett

Friendly staff, food is good. Not far from the beach but up a hill.

erika ingerdal

We are incredibly happy with our stay! Everything from the location to the standard of the hotel. We are especially pleased with the staff's commitment to making my allergic son feel safe at every meal. We are extra grateful for Marcos and his sense of service. In addition, the hotel was clean and tidy with spacious rooms. If we visit Alicante again, we will definitely choose Hotel Maya to stay at!

Kirsty Devine

We had an excellent stay at Maya hotel for our long weekend holiday in June. We had a triple room for 2 adults and 1 infant. The room had 2 single beds, a sofa that could convert into a bed and the hotel also provided a travel cot. The room was spacious and clean with amazing views over the pool and Monte Benacantil. The pool area was busy but we were always able to find a spare sun lounger. There is a large deep pool and a smaller shallow pool alongside a pool bar with shaded seating area. There is also a little play park perfect for kids. Breakfast buffet every morning was amazing, lots of choice and variation. Lovely fresh fruit, traditional Continental breakfast options and local treats. The hotel is a perfect location, short walk from the bus/tram stop or a short walk into the centre of town and the beach. Really easy and quick to get to and from the airport. Staff were all very friendly and helpful during our stay.

Gary Tolan

Less than 10 minutes from the beach and the the town centre. Its a very clean and well kept hotel. The rooms were perfect for a short stay and were regularly cleaned. Theres a small pool and sunbathing area beside a small bar and food counter. The food was very nice here if you wanted something light. If you are looking for a hotel just off the beaten track then this would be a good place to go to. The staff were very friendly and helpful. Very happy with my stay here.

Dylan Lesart des

Overall It is a lovely hotel the staff were very friendly and if you want to go to the castle it’s a great hotel. I say that the rooms are a little bit old but they are very comfortable and clean. The breakfast was amazing but the dinner was not that good but overall I recommend going.

Z Khan

Nothing bad to say about Hotel Maya, stopped for a few days while in Alicante, We arrived earlier than check in time and the front of house staff were great, they checked us in quickly. The room was clean and comfy and had a great view of the sea, which id requested. The staff were brilliant throughout our stay. The only thing I would say is if you have a car the parking is a tight squeeze apart from that it's all good worth every penny we spent to book our room. Would most definitely reccomend to friends and family and would book again.

N M

Location of hotel is great but if you're not out partying until 2-3am I would take earplugs! We were in room 303, looked right onto Waikiki Bar and it was NOISY! The shower also had a problem regulating temperature so be careful, when it's hot, it's scolding! Hotel itself is lovely, clean, and bar/restaurant staff very friendly, can't say same for guy on reception when we arrived, don't think he even spoke! We were half board and both breakfast and dinner were great, warm and plenty of choice.

Peter

Holiday 29th March 20225 Hotel very nice. We went all exclusive but we were asked to pay for a cider. We've not seen any snack between meals. We were in a room where the sun was most off the day so the room was like a oven, tried the air conditioning at 12.30 am but did not work, couldn't open doors as there was loads activity (not unexpected) as its is benidorm. Next morning informed the receptionist but told air-conditioning only available in summer . Asked to speak manager ,told couldn't as he's not in till Monday 31st. However easyJet was very good and got us moved to another room which was cool. BE CAREFUL ON AIR CONDITIONING.

Wayne Harries

Great hotel very clean some friendly staff, and a great location I didn't try the evening meal but breakfast was spot on

Louise Durling

Was a lovely, updated clean hotel, issue with the water flow daily when there, but pool area, restaurant and bar were welcoming, clean.

Thomas Herd

We visited the Riudor in August of this year. After previously staying at another hotel we thought we would try the Riudor for a change. The hotel is very clean and the rooms are lovely with a good balcony overlooking the Benidorm Strip. The room and maid service were always of a high standard. We booked half board, breakfast and evening meals. Breakfast is the normal food one would expect and there was always plenty but the choices for the evening meals we did not find up to normal standard. The hotel advertises as a 4 Star but the food in our previous location which was a 3 star was far better and more of a choice. As I stated this hotel is advertised as a 4 star hotel well perhaps their food choices should be upgraded to reflect this status. We actually ate out more often than planned due to this and we were not the only residents who felt this way. The pool area - well you need to be up for 7.30am and stand in a queue and await on the cleaners to finish the pool area before the Grand National starts and your mad run for a couple of sunbeds. Hotel is in a great location but we felt due to the poor or lack of meal options that this will be our first and last visit to this establishment. Jet2 also advertised the hotel as child free but on a number of occasions there was certainly younger children under 16/18 present - this might be a fault of Jet2 advertising this as an adult friendly hotel.

Richard Siddall

I found the hotel very pleasant and a very good level of cleanliness and well maintained, the Food and drink was great and the staff very friendly and attentive staff. My only complaint was from the poor sound-proofing in the rooms and other groups of guests, mainly hen parties playing their own music around the pool, competing with the music played by the hotel music system. so my suggestions would be to improve the sound proofing in the rooms, there was too much noise from connecting rooms and from outside in the corridor. And don't allow Stag and Hen Parties

Dawn Bourne

Love the hotel this was our fourth visit. Great staff, it’s nice to see the same staff every time we come over. Would book directly if it works out cheaper than package price. Would be lovely to have a kettle in room. Even if tea and coffee not supplied.

Ross Dolan

We arrived on the 19th April and booked in. The reception staff were great. They helped us sort out our WiFi to there hotel. The room and the meals were great. There was entertainment every night which was great. On our last night we had a group of woman in the room next to us who were very noise and kept us awake. I informed reception who dealt with it promptly. I would recommend this hotel and we would stay there again.

Jacqueline Innes

Sorry to say but allowing big groups of girls and guys was upsetting. They were rowdy at poolside and language(swearing) not what we expect at this hotel. This hotel is well used by older people who will be put off if this continues.

Bernadette Stewart

2nd time at this hotel and can't recommend it enough. Staff, food, cleanliness all spot on. A special recommendation to Lisa on reception always helpful and knowledgeable. We'll be back next year!

andrew

This is the second time I have stayed here and I checked out my room realising I had left a couple of t-shirts in the wardrobe when getting ready for my pick up to the airport to be told house keeping did not find anything I know 100% they were there so house keeping have stolen £280 worth of clothing and another one in my group had a packet of cigarettes stolen also. I definitely will not be returning considering I booked several rooms I was very disappointed by this.

Lorraine Gilmour

We were really delighted with our stay at Hotel Calypso, all the facilities were excellent, lovely friendly staff, very efficient in every way and we will definitely return, hopefully to the same room as it was perfectly situated at the front of the hotel! Also plenty of sun loungers at the pool so no sunbed wars and plenty of entertainment round the pool too. Thank you so much!

90 Dirty Adventures Land Rover Driving Experience

I cannot find any faults with the hotel at all. The location for 'the strip' is great. It can be a little noisy in the early hours of the morning but that is not the fault of the hotel. The staff are very friendly and helpful. A friend of mine has stayed in a lot of hotels in Benidorm and he said the food was great. He even convinced me to book half board, which we did. There is a lot of choice and the standard is excellent. Reception staff - Excellent. Cleaning staff - Excellent. Restaurant staff - Excellent. Food - Excellent. Submitted by 90dirtyadventures.com Land Rover Driving Experience (Liverpool)

Adam Richardson

Room lovely and clean. Cleaners do a very good job and even tidied my items up for me. Reception staff polite and friendly. Hotel was spotless. Only suggestion would be to give room 819 an additional towel. I was staying by myself and found I was needing to reuse the towel until cleaner replaced. Aircon very good. Thank you.

Sue Jupe

Had a wonderful stay,rooms were small but perfectly adequate and the chambermaid work so hard keeping it spotless every day. Hotel itself was very clean and every member of staff was helpful. Always found something tasty to eat at meal times but found it very hot in the dining area..shame there were not any doors to open up for some outside dining.Great location,close to everything

John Brent

Positives: Location is very good. Staff are friendly. Beds are comfortable. The balcony was nice on 501 It's fairly clean. Good shower pressure. Negatives: Room 208- A small window to a dark space, very claustrophobic. Very outdated. Lumpy pillow. Room 501: Air conditioning wouldn't work, sensor on the door was making it come on but flashed straight off. The whole hotel is outdated it was probably a good standard 20 years ago. The walls are paper thin you can hear every noise even running water. It's impossible to get a good sleep with noise from the corridor and the street. I wouldn't stay again. Very disappointed Vs the reviews I read. The rooms are basic no kettle, no fridge, no hairdryer.

penny kirkland

I thought i had booked into Fawlty Towers!!! We were in the studio apartments around the corner and wow nothing like the photos...the room was like a prison cell with no balcony. Very dated room needs a complete refurb. Roadworks outside waking us up at 8.00 every morning. The stairs upto the apartment are lethal if you have any issues walking etc do not book. The food at the main hotel was absolutely laughable the breakfast was hotdog sausages, raw bacon, tomatoes and slimy mushrooms that was it - the other few plates were questionable and not even sure what they were. Basically i had toast and butter then evening meal i ended up with a cheese cob as everything was cold or inedible - out of our 5 day stay half board we had 2 breakfasts and one evening meal. Positives great area and i have never laughed so much at how bad things were ...lots of other hotels that are alot nicer nearby.

Amy

Hotel was great for the price, everything me and my boyfriend needed. Perfectly situated between the old and new town and a 30 second walk to the beach. However I will say it is located in an extremely noisy location. This would’ve been a 3 star review if not for the customer service in which we felt very well looked after. We asked to move to a quieter side of the building and they were more than happy to oblige. Great customer service, good complimentary breakfast, ideal location

Bill Parish

If you stay hear don't book your stay with food included, spicy sausage and garlic mushrooms are not what I eat for breakfast. Rooms are clean,the hotel is opposite a school, a bottle bank at the side so it's very noisy we could even hear snoring from the next room

Vita Victoria

10 stars out of 5 to the personnel! They were all just too nice at the reception and in the restaurant. Location 20 m from the sea is great. The rooms are not too modern, but fine, and it was very clean. The only disadvantage was the noise from the street at night sometimes.

Diane Main

Great hotel, right on The Strip but rooms are soundproofed - once the balcony door closed, we heard absolutely nothing from outside! The only issue we had was a struggle to get the room air conditioning to work consistently but not enough of a bother for us to complain. The food was amazing, really enjoyed our breakfasts & evening meals, empty plates every time & staff were great!

William Bain

First time back to ambassador for a few years due to hotel being modernized and other commitments we had. Where do I start the hotel has been modernized to such a high standard the reception staff were very helpful allocating our room. Now for the really important stuff the daily cleaning of our room and surrounding area was excellent on the ladies carrying out this job are friendly very helpful,now for the restaurant and food excellent plenty varieties to choose from well cooked by the chefs and presented beautifully.plus new tables and chair plus all the staff we're very helpful special thanks to Griselda

Lydia Gould

Fabulous hotel, great food and lovely staff. Staff couldn’t do enough for you very attentive. Rooms are lovely, very modern and cleaned to high standards. The food is great with plenty of choice and changes daily. Great pool and bars would definitely stay again.

Hiren Karia

I recently had the pleasure of staying at this fantastic hotel, and I cannot recommend it highly enough! From the moment I arrived, the service was impeccable. The staff greeted me with warm smiles and made me feel right at home. Their attentiveness and friendliness truly set the tone for an exceptional stay. As someone with coeliac disease, I often face challenges when it comes to dining out, but the hotel’s kitchen went above and beyond to cater to my dietary needs. They provided a wonderful selection of gluten-free and vegetarian options that were not only safe for me to enjoy but also absolutely delicious! The rooms were also amazing. They were spotlessly clean and neat, showcasing a modern aesthetic that made for a comfortable and inviting atmosphere. I appreciated the attention to detail, from the fresh linens to the well-appointed furnishings. One of my favorite features was the shower, the water pressure was excellent. And let’s not forget the spa! It was outstanding and offered great value for money. A great ambience with soft music and LED lightning makes it stand out. Overall, my stay at this hotel was nothing short of perfect.

Iain McCormack

Have used this hotel for 19 years and no plans to change. We've tried other hotels in Benidorm, but keep reverting back to the Ambassador. Well situated, close to the entertainment and beach with loads of shopping close by including the indoor market. Staff are always friendly and polite. Rooms are adequate with walk in shower and cleaned daily. Always plenty of choice in the restaurant with a good selection to suit all tastes.

Francis G

7 fantastic days! We absolutely love this hotel and we will definitely be back! Fantastic breakfast fantastic service really friendly staff so lovely, spoke to many of them tried a bit of Spanish probably failed badly, but they appreciated the effort, the pool was lovely it's a peaceful location not in the centre of chaos, hotel was very clean had that Spanish 80s feel to it which I love, wonderful balconies was so nice to be able to chill outside and watch the pool shimmering at night listening to the laughter in the distance! Will be back soon!

Martin Gallagher

Stayed 1 night, I wouldn’t want to be here for a week food was pretty poor half the buffet on poor selection mushroom pizza best of a very bad bunch. Not like this group stayed in loads in particular La Zenia amazing how standards differ !

David Moore

Great value Hotel. Rooms clean , service very friendly and helpful. Location very good. Lots of choice on the breakfast buffet. Close to beach. Only a 20 minute bus (02/03) to Benidorm city centre. Seemed to be mostly Spanish Tourists staying here which is a good sign of a great hotel if the citizens of the country are staying. We unfortunately had a problem with anti social English "lads" in the room next to us. Getting drunk and being violently sick from 3am -7am (which we could hear through the walls). After 3 nights of this - We went down to reception asking for a room change - the reception understood and granted us one. Which was brilliant - the relief of getting a good night's sleep. Very understanding receptionist, we were very grateful. But it goes to show the personal touch the hotel has - other places might have just said tough luck. If you're wanting a clean , friendly , relatively cheap hotel. Id highly recommend here. Thanks to the hotel team

Alan Stewart

Staff friendly and welcoming. Room excellent. Breakfast wonderful. Aircon could be better.

james jukes

Entertainment was aimed at spanish guests. Room could do with a bit of an update, beds were uncomfortable but these were the only negatives

Wayne Lacon

Rooms are very basic. Beds are uncomfortable. You hear lunatics all night in other rooms. Pool area is basic as it all inclusive. It’s up a big hill to everything. 2 star as it could still be worse but it’s not great. You can defo do much better for the money

Jordanne Rhodes

Recently stayed at this hotel on a girls holiday staff were excellent and very helpful and welcoming and are always on hand if you have any issues or concerns. Food was brilliant can’t complain it was close to walk to the beach and bars which is always a bonus. Would definitely recommend this hotel and would definitely stay here again. Rooms were also brilliant.

D

Worse place I have stayed. Had 2 rooms for 8 of us. 1 had sick and blood up the walls and lights not working. Which room 24hours for light to be sorted and wall never got cleaned for the 4 days we was there. 2nd room glass in the floor, which 1 of us cut her foot on. Tissue in holes in the ceiling, Mank inbetween wall tiles and all very run down. Pool was jank and gave me skin infection from going in once!

donna burrows

party animal paradise. music from 8-8 if that's your thing then this is the place for you. The rooms are ok, the food is ok but plenty of it that has no nut allergy notices. The bar has plenty of alcohol. Again... If that is your thing.... this place is for you.

lauren ross

Currently here at the pool party on a hen do, customer service is excellent and everyone is extremely friendly, prices are very reasonable and you get more than what you pay for. Would recommend for anyone celebrating a birthday/hen/ stag do's. Thank you for a great day ! Raffa especially was very welcoming and very professional!

Юлия Моцар

Terrible agency Nuevhogar! Don't do business with them! All they are interested in is your money, not your comfort. We tried to solve the problem in a friendly way without leaving negative comments. But they won't meet us. And they refuse to give us our money back. We were given a flat with access to a pub, we are a family with 2 children. It's impossible to sleep at night because of the noise. It was our first time in Benidorm and we didn't know that the flat was in an area of pubs open until 6am. The description of the flat did not say that! no refund! Because of this we cannot change the flat elsewhere. Telling us it's your fault. It is hot in the flat and there is no air conditioning (August), and one fan for the whole flat does not work well. And they will charge you for wi-fi. I don’t recommend. Run away from them. And find a more conscientious and honest agency that cares about your comfort.

sunkeet “sunkeet”

Avoid! Wrong indications to enter the place, had to sleep somewhere else! They didn't refund!

Mario Rossi

Small rooms, not very clean. No air conditioning, so good luck in the summer. They are near the beach though, just a 7-8 minutes walk and they have a nice though not very big pool. When you arrive you have to pay 200€ for insurance, no one told us anything about this and it bothered us a bit.

Dinu Deji

Location of the property is really convenient, not far from the beach and nearby restaurants, shops or bus stops. The superior floors offer very nice views over the city and the sea. Also, the office where key collection is done is close by and the process is easy going. Because of the quite bad weather conditions in the period of time we were there, the wind was bringing all kind of objects in the property's swimming pool. From all the surrounding properties, this was the only one where no cleaning was done, so the pool was not accessible. There were a lot of dirt and leaves in the water for several days we were there. The apartment we booked was for 5 persons, but it's quite small for this number of people. Also, the couch in the living room, could not be used for sleeping, as when it was extended, it was falling apart, the support foot being broken, so one person had to sleep on the floor. Very small cabin shower, as well, and the cleaning level can be a bit higher...

JR

Stayed end of March for a hen weekend. Basic rooms, but was clean and tidy. Equipped kitchen but we didn't use on our stay. Had a heater to which was needed as was a chilly weekend. Beds were fine, rooms are on the smaller side but fine for a base camp. The €200 deposit is a little steep and we got less back as the € went down. Great location tho can not fault that close walking distance to everywhere. We stayed on the 6th floor. Lots of groups stayed here so had minimal noise but it's expected.

AJW

A very pleasant place to stay. The room I had was fairly basic. Though it was very clean with all the facilities needed for a base while I visited Benidorm. The ladies cleaning the rooms were very attentive. The staff on the reception desk were always polite, attentive helpful. The hotel is clean and in an excellent location for exploring the old town and the beach. If you're looking for somewhere lively for the evening, this hotel isn't that far away from the very active nightlife. I wouldn't hesitate to stay here again.

Yvonne Pannett

Brilliant little hotel right on the beach front . Very clean and excellent staff

manika sahi

I was very doubtful about this place while booking so I booked 2 nights here and one night in some other hotel.. but trust me have I not paid for the other place already, I would have extended my stay here for sure. But just because of this hotel, I have extended my stay & booked another night here. the location is awesome, the staff is friendly, special mention to the people at the reception (both morning & night shifts), they were very helpful and wonderful to talk to made my stay even more smoother. Rooms are spacious, with clean, comfortable beds & pillows and a mind blowing view to the ocean.. if you love the sound of the waves and to look at the water while sitting in your room/bed.. this is just the hotel for you to unwind !! Can't wait to come back. Room 404, best view !!

Raz

Amazing location and beachfront but my back is aching from the horrible beds. They are hard and you feel the mattress Springs. Couldn't sleep well because of it. The room itself is ok but we knew that beforehand. We booked it because of the location not knowing sleeping will be an issue. sleeping (or not) to the sound of the waves is nice though.

Jason Bates

Hotel Bilbaino for me, was perfect! Spotlessly clean. Rooms were spacious with everything i needed. Friendly, informative staff. 24 hour reception. Location is the BEST. 10 steps onto the beach. Everything else within walking distance. Great views. I'll definitely be returning.