Robert Carnwath
A great hotel centrally located. Some people complained about the food but we couldn't find any faults. Whilst they served I personally don't like, for example, prawns, however there were always plenty of alternatives and a great choice . Definitely no complaints from us, food good, staff great, rooms really clean and well laid out. My only real complaint was the beer at the pool bar was served in little plastic cups. I understand the plastic for health and safety issues but the cups were much too small and surely gave the bar staff a lot of unnecessary work. I will stay here again
Leah Atkinsonn
Food was lovely, loved the snack bar too. The rooms we’re beautiful and very clean. Short wait when we first got there for the room but was definitely worth it. Entertainment team were absolutely lovely, so was the rest of the staff in the hotel. Lots of choice of drinks. Really enjoyed the holiday and will definitely go again.
Brian Havers
Rooms are beautiful, bathrooms have a premium finish, beds are comfortable, staff are helpful and attentive, car parking is good. Mobility scooter parking and charging is bad, as it’s a long walk from reception and totally open to the elements so be prepared for a wet bum if it has rained the previous night which it does. And possibly an electric shock from the scooters charger. After that happened to me I put my charger into a carrier bag. But the Hotel is lovely and if these points were rectified I would certainly go again.
Eirikur Sigurðarson
Me and my wife came here with our two children, our daughter 6 and our son 1½. My first impressions were okay until we got in our room. The standard rooms are too small for a family of four they are 80% bed and have no walls separating them.
We stayed for a weak and the floor wasn’t cleaned once and we had to ask for fresh bedsheets.
The food was gross, the kids wouldn’t eat none of it, people told me they’d become sick from eating it. The hotel was understaffed and overcrowded with guests. You could see the staff was obviously doing the best they could and in general they were very helpful and friendly.
The elevators were like they had staff manually pulling them up and down and there was always a long queue of people waiting to use them. The elevators didn’t have a functioning AC so you felt like you were stuck inside an oven. I took the stairs up the 12th floor many times to avoid all that.
The pool area is probably the nicest things featured in the hotel but you won’t get a sun bed unless you’re ready to fight for it. Guests show up very early to place their towels on the sun beds reserving them and then leave for hours and expect nobody to touch them. I came with my family here hoping to have a good time but I ended up doing quite the opposite. I honestly couldn’t wait to get out of there.
Sandra Paterson
Rooms and bathrooms are lovely and modern. Unfortunately, we had to wait over 2hrs for our rooms as they were not ready! Receptionist staff not the friendliest to be honest when their busy they have no time for you, well the girl on desk wasn't very helpful to be fair. Plenty of day time activities for families and kids, but the evening's entertainment not so good. Dinner time selection not good at all, and I'm not a fussy eater and even I struggled to find something. But breakfast is fine and lunch is OK. The only thing is that the snack bar where you can get toasties, hot dogs, burgers etc.. closes when lunch is on, which is a shame as sometimes you only want a little snack during the day. The worse thing has got to be the sunbeds and parasol wars. Getting up at 7.30am to get the any of the above is a nitemare to be honest! There's not enough to go round and being such a big hotel they should be equipped for that. There main pool area is very popular due to the bar being on that side of the hotel, but it's also a sun trap and, with very little shade,it can be a bit concerning so hopefully they will get more Parasols for around the bar and table areas at the main pool. The water park area is a lot quieter as this does not open up until 10.00am so you have a better chance getting beds and parasols in that area. All in all its OK , great for kids and families, but I did expect a bit more due to the star rating it has received and lots of fab comments. Would not come back unless the above has improved