sophie turnock
Honest review
I came with my partner & 8 year old son
This is our first family holiday abroad
I’ll start with the positives we were no on the left side of the hotel and allways hot sun on the balcony there’s ever sun on the right
Everthing is in walking distance , the snack bar is great I’m a fussy eater and the pizza , chips , burgers , toasties are lovley , the food hall breakfast is lovley as it’s the same everyday , fresh fried eggs , everything on a full English ect ( Spanish bacon sausages ect )
Now to the negatives
The hotel is VERY loud at night . We were on the 3rd floor and the walls and doors are paper thin .
The all inclusive bar may close at 11pm but trust me everyone still comes in every minute of every hour drunk and being very loud down the corridor . Even had somone try and enter our room . Not what I’d recommend for kids as my son even tho he’s 8 kept waking up too , the room above us had multipul children up at all hours running around so that was very loud ,
The main hotel lady who was at reception was very rude VERY unhelpful and couldn’t even look at us when we asked a question …
Cleanliness of the hotel was poor . Hair , dust , dirt mainly on the floors , bedding does not get changed ( even tho reception says every 3 days … ) it wasn’t ( milk left in the room was also off
Everthing beyond reception NEEDS a lick of pain and it’s all very warn and dirty
Overall I wouldn’t stay again unless it was for a drinking holiday . As that’s what most guests seem to stay for but not with family’s/ kids
Alex & Brie
We were there for one night. Parking is €15. Towels are a €5 with a €10 deposit. Room towels have trackers. The kids pool is only open 11:30-4:30. Check in is 4, check out is 12- though our room was cleaned and cleared out of our personal belongings before 11! The main areas and balconies smell like cigarettes. The shower door fell off and onto me and if I weren’t there it would have fallen on my 4 year old and it’s heavy. The rooms have a nice kitchenette and it was nice that there was a separation between the bed and couch/pullout. The elevators are packed, slow, and hot. We really tried to like it, but they need to change some policies and maintain it better for a truly 4 star hotel.
Amy F
We really love Benidorm and this hotel is in the perfect location for us. Walking distance from everything, close to the beach and market with easy, reasonably priced parking for our hire car. The hotel itself has had a recent refurbishment, it’s lovely, clean and fresh.
Both pools are great, we travelled with children ages 5,10,11 and 13, they were safe and secure with enough going on to keep us all entertained. Plenty of sunbeds and close access to the bars.
There is an indoor spa which we felt really ripped off paying for; 28euros for four of us to use for one hour. It was freezing and overcrowded, the sauna and steam room were turned off. We thought it would be a special treat, it wasn’t.
We mostly enjoyed the food and the serving times, there was always something tasty available. The whole drinks token thing was seriously annoying having to remember to carry them around with you and to guard your drink.
I’m sure there’s been many complaints about the lifts, it’s a tall building and something needs to be sorted. We had a teen not long out of hospital so the walk up the stairs was a struggle. I’d actually advise against anyone with reduced mobility staying here for this reason alone. If there were more lifts, it would drastically improve people’s holidays.
Overall we enjoyed our stay and would happily stay again.
lauren sinclair
I was here with my Granny and this hotel was nice the rooms was decent and the beds were big. The food was a hit or a miss there was stuff there that were eatable. The swimming pool was big the only thing I didn't like was that the fact the kids were not allowed their lilo's balls or rings in the pool the lifeguard was very strict to the kids for having balls rings and lilo's in the pool and I kept saying to my granny the hotel is meant to be kid friendly but the kids were not allowed balls lilo's or rings in the pool. Also It's a all-inclusive hotel but when you check in you get given these tokens to give to the bar staff to get a plastic glass for drink and you have to keep that glass and if you loose the glass you have to pay 1 euro to get another glass. The entertainment wasn't that great so me and my Granny went out every night. The lifts was ridiculous you wait ages to get a lift and sometimes the lifts goes pasted your floor and passed you if you want to go up or down. Also the beds didn't get changed the full time me and my Granny was away which is was a disappointment having to sleep in the same sheet cover all the time.
Isobel Sharp
So pleasantly suprised by this hotel:
Food is nice, plenty of choice and something for everyone (They also have English food) The entertainment staff were bloody brilliant, the location is great..right next to the strip and 5 mins away from the beach.
It does get very loud at night however but it is to be expected with Benidorm and the lifts can be slow at busy times like breakfast and after the evening meal.