Rosamar Hotel

Roksana Gorniak

We came for holiday group of 8 people 3 rooms and we were all disappointed. I have to say the rooms and hotel is very clean although my sister complained that her room was not being cleaned every day and the staff who cleaned her room took her own towels. Unfortunately the food was tasteless and everyday same things being served. Breakfast - they did not serve any fresh salad veg. The vegetarians options are very limited. We bought all inclusive and I regretted because often we had to go and eat outside this is how bad was the food. The customer service was terrible . Most of the staff are very rude and cannot speak basic English and when we try to ask for something they are not even trying to understand just saying in them language I can’t understand and rolling their eyes serve with anger ( this is first time I came across with like this behaviour in hotel on holiday ). Did I really spend all that money to be treated like this ? Ridiculous! Spain is very beautiful but if I would go again I would rather book apartment to avoid paying for this kind of food and customer service. It’s such a shame because the hotel itself is nice. I asked few other families from UK who have been there and they had same opinion. So I am sorry but I would not recommend this place.

KLAUDYNATPS

The hotel was just great. All the staff professional and very kind. Room was clean and when I had an issue with safe box at the beginning, I called the reception and it was resolved in no time. Pool for the kids was great, we had so much fun playing. Gaming room opened till midnight was also something we enjoyed. Entertainment was amazing. Animators were very kind and happy. I really liked the hours for breakfast 7-10 and dinner was late 20-22 which is super convenient when you want to go out after lunch, you’re never late for the dinner! The entertainment in the evening was also fun. Personally food for me was fine, it was tasty and if you’re a gym freak you can deffo gain because you can eat clean if you wish. The gym might be upgraded with some other cable machines instead of so many bikes but that’s again very personal and it does not affect my opinion about the hotel, as you are able to do a good workout if need be. I was on 13th floor but rarely experienced trouble with the elevator, most of the times it was like 1min wait. Strongly recommended ❤️

Harry

Just got back from staying here for a week. Would I go again… definitely not, would recommend what so ever. The staff are very very rude, the only staff polite was the staff behind the bars in the kids pool area they was lovely, the 2 blokes in the bar inside near reception were horrible one was called Alexander. One night went to see what entertainment was on and it was Michael Jackson impressionist, I was sat at the table with my wife and young child and as he was coming through the pool entertainer was walking him through the guy with dreadlocks and tattoos grabbed my chair from behind and violently pushed me into my 6 year olds chair, I wasn’t even in the way I was at the table which they had set out, when he walked back passed me I said why have you just done that and he laughed in my face and said cause Michael Jackson is here and walked away, spent the last 3 days in my room after that instead on downstairs. The room temperatures are actually awful there air con doesn’t work properly so your sat in a room that’s 27 plus degrees never colder sweating unable to sleep or anything. The lifts in the place are outrageous honestly never experiences anything like that in my life it’ll ruin your day trust me. The all inclusive food was terrible but wasn’t nice either it was just something to put in your stomach so you don’t starve, they don’t change cuisine every day was the same spaghetti pasta chips all flavourless. We ended up eating out most of the time waste of all inclusive, the alcohol doesn’t do anything either had to go buy alcohol from the shops and mix it myself with there mixers as there alcohol doesn’t clearly have alcohol in just a sour taste. I have never complained or left a negative review on anywhere in my life we go on holiday 2-3 times a year and only ever left positive but this was the worst stay of our lives, this was meant to be a little break after we got married last month in Cyprus and honestly cannot believe how terrible the staff have made our stay, if it was just 1 or 2 little things it wouldn’t be an issue but the staff have completely ruined the entire experience plus the other faults which can’t be shaken due to the overall treatment, wasted £2k on all inclusive for the 3 of us as a last minute deal 3 days before flying out and another £1k on spending money from how much we had to eat out to avoid the hotel. Thanks for ruining our honeymoon break after our wedding with your terrible staff and service, if I wasn’t there with my child and wife this would have been a completely different outlook. DO NOT waste your money here, the ONLY positive was the child’s pool which my son did love when the staffs families wasn’t running around it bullying all the English kids and pushing them and blocking them anyway.

Helenof Troy

Great location. Close to beach and amenities. Good room with Aircon and balcony overlooking the pool. Food is good, although not much variety. Beware of the battle for sunbeds at 9am, when the doors to the pool area are opened. I've never seen anything like it. I was almost Rugby tackled and hit by someone throwing a towel onto the sunbed I'd managed to locate! Another issue are the lifts. They are very small, have no aircon and serve all 14 floors. There is a constant queue for the lifts, often with people wanting just to go one floor up or down. There are nowhere near enough lifts for a hotel of this size. Swimming pool is also far too small for the amount of guests. There is zero chance of swimming. Looks like it could do with a good clean, it's murky! Myself and my child also ended up with rogue floating hairs attached to our fingers. Perhaps the filter needs looking at. Hotel room is nice, but the sink blocked in the bathroom. Staff are nice

Grzegorz Stolarski

We stayed at this hotel for our family holiday because of the great price and the aqua park, and it was a fantastic choice! It’s close to the sea with beautiful beaches and stunning greenish water—perfect for diving. Our room was on the 14th floor with a large terrace, amazing views (mountains, sea, and city), and a powerful AC that saved us from the summer heat. The room was spacious—our kids even had room to run around. There was a fridge for cold drinks, a big bathroom, and everything was very clean. The hotel staff were excellent—super friendly and patient, even helping me practice my beginner Spanish! Meals were a highlight: breakfast, lunch, and dinner offered something different every day with dishes from all over the world. Only complaint? Too many delicious desserts 😄 We didn’t use the big pool, as we preferred the beach, but the kids’ pool was great in the evenings. There are six fun slides and a lifeguard always on duty. Snacks and fresh fruit were always available by the pool, which was a big plus. Some hotel guests go overboard with booze, but I don't need to name the country—everyone already knows. Yes, it’s a tall hotel, but we never waited more than 2–3 minutes for the lifts. We even used the stairs sometimes for fun and fitness! Before we left, our return flight was at 23:50 while checkout was at 12:00. I asked at reception about late checkout, but they couldn’t offer it because the hotel was fully booked. Still, they were amazing—they let us leave our bags in the baggage room, use the showers, and continue enjoying all the hotel facilities, including food, drinks, and activities, until it was time to leave. Truly appreciated! Only two small suggestions: – Some kids’ pool sunbeds need replacing (broken backrests). – A drying rack on the balcony would be useful for towels. The 5-minute walk to the beach was a bit “dangerous” for our wallets—too many toy shops tempting the kids! 😄 Overall, we had a fantastic stay. Just enjoy the place, be kind, and make the most of your holiday!