Albir Garden Resort

Chloe Lewis

First time in Spain and I was frankly disappointed. The staff were very ignorant towards my near two year old boy and made us feel unwelcome because of being English. The kids club staff had totally left my son out in the activities at the kids disco and no one acknowledged him again being English a majority were of course Spanish/ French. Completely ignorant towards him. Not only this but the room we got was not child included which we requested cot etc prior to booking. Due to this after asking them to sort it my son had to sleep in the double bed for 11 nights, causing me constant worry. We were not welcomed there at all and is very little information up about daily activities and night entertainment. The resort of the aqua park a pools my child loved so I couldn’t fault this. But had no refreshments in room such as tea coffee etc. We were all inclusive so meals were included but we’re down for breakfast an then lunch an had some mouldy food, a not much selection for kids apart from soup nuggets and cod croquettes. We had to go an buy food for my child to eat that wouldn’t cause him any illnesses. It could be better for other customers we just unfortunately had a negative experience which we will not be visiting again. Hopefully it is better and the dream holiday for others, but it wasn’t for us.

Julian Julian

Very nice hotel The food was fantastic The pool needs to be cleaned more because you can see the mould between tiles and on 0.95 m on the bottom are missing 4 tiles and you can cut your feet when swimming. Slides need to be cleared after use, too, In rest, good hotel good food good environment. The hotel don't have all inclusive plus

A H

Had a great holiday here. The room was nice and mostly modern. The location was ok with the bus to Benidorm outside, beach not too far away and supermarkets and good pubs nearby. Some of the food is the best I've tasted at all-inclusive but some days there wasn't much choice for my personal tastes. I could never find milk for cereals and struggled to find drinks without having to ask since not all guests are all-inclusive. The bars were ok but queue was usually 5 mins+ and no self service for anything other than water. The pool and waterpark were good, my only complaint would be some people smoking next to the pool while sunbathing. Overall I loved staying here but would say it's better for families than couples like us

Davy Maclean

We booked through Jet2 holidays for our annual family holiday, and paid £4.6k for the 3 of us in the party (2 adults & a 6yr old) between 2/7/2025-16/7/2025 Outside entertainment area- Unsafe! A number of broken and sharp tile edges all over the area, we watched a guest walk down the steps and the tiles give way and fall and injure himself. Room- We stayed in RM L306, the rooms are dated and had an attempt at a cheap make over, all other reviews either on here or on the dedicated facebook group defending the rooms as the hotel only a 3 star, well so is a Premier Inn/Travelodge and they beat this place hands down, Air con unit dirty that's never been cleaned, the patio door frame was rotten as per the pictures, balcony railings in need of painting as wearing off down to bare metal flaking paint on the inside balcony doors, slats on the shutters damaged, you can see were works have been done to move sockets etc and not plastered well, built in cupboard has insuffent shelving in it, making it almost usless to use. Bathroom- broken floor tiles and you can feel them starting to lift as you walk near the shower, also the shower tray is a strange lay out, with an angle down to 1 side before sloping down to the plug hole, this makes it slippy and beware when using it as we nearly slid on it as few times once you get used to it by placing your foot against the side that slopes down to stop you slipping, If you have small children or have mobilty issues take this into account as you'll hit your head on tiles or a glass shower screen if you slip, Ideally should be a level shower tray and a shower mat provided, toliet had also been leaking for a while as stains all over the floor/skirting, Beds were fine, however when checking for cockroaches in the room turned one of the beds over and the lining on the base was all ripped. The main door into L3 was badly damaged due to cleaners ramming their trollies against it, also the door lock access is mounted too high up stopping children being able to use it if they need to get something out the room, Walking around the complex noticed that a number of the balcony's on the ground floor had damage to them with missing corners due to concrete falling off. Cockroaches- we always slept with windows closed wife woke up in the middle of the night with one crawling over her when checking out that morning (16/7) we reported it and apparently we should have called in the middle of the night to send a security guard up to spray the room, not something that was disclosed to us when checking in and not sure I want to be in a room covered in bug spray given it you should ventilate the room when using bug spray! also had silver fish crawling over my son's bed on the same morning, Ideally these blocks need the rooms stripping back to bare walls and redoing, the rooms and blocks are showing their age 30-40yrs and get rid of the brown tiles that's prevelant everwhere from the entertainment area to the room balconies. Overall other than the restuarant and the main bar area inside, the hotel is dated, and in some areas unsafe the outside bars don't blend into the hotel and look like a hasty throw up to keep the hotel matching it's competitors. Hotel offered no assistance to our child when his much loved teddy was removed from the room by the cleaners either by accident or on purpose shouted at by reception staff &told if our son leaves his teddy onthe bed expect it to go missing! The hotel is on a life support machine kept alive by some amazing and dedicated staff but sadly let down by it's dated appearance/feel and some totally disgusting members of staff that either need retraining in 21st century customer experience techniques as a matter of urgency or shown the door especially when they are distraught children just wanting their much loved teddy back. Would we come back- No A due to experience B, we like to visit different places,

Emma Maclean

This is a photo of our son with his tiger teddy hes had since a baby. This tiger has been many holidays with us and seen us through periods of sickness and reassurance. As it was so precious to him we left it in our room as where we thought it would be safe. Sadly it wasnt safe and now has been missing from OUR ROOM for over 24hrs. The customer service we have recieved from the hotel reception manager has been extremely rude and disappointing tutting and sighing at us. Apparently if we leave things lying around they go missing- it was left in our locked room, on his bed. Despite us telling her that it has not left the room "maybe he took it for a walk:". We provided a photo of a similar teddy via Internet however as this did not show my child in it there seemed to be some disbelief. Added to this the cleaner who had been working in the room advised there was only 1 teddy all week not 2, which is complete lies. Although this teddy may just be a teddy to them it my child's world and companion. It has no financial value merely sentimental. Our initial thought was that it had been lifted with the sheets however the laundry has all been checked both at the hotel and the laundry unit with no success. We have one distraught child who cant sleep and talks about his missing tiger teddy that was supposed to be safe in his room. Unfortunately we cannot source another one of these so hope it may turn up in laundry at a later date. I hope no other child has to go through this as it has ruined our holiday. What is disappointing is the attitude from the staff, lack of accountability and lack of compassion from