L W
On a big hill & lots of stairs and not working lifts. Nice little pool area, bit dirty, shaded for at least the whole morning + more, only 16 sun beds to 34 floors hosting 4 apartments on each floor. Hotel across the road has lots more sun beds but gets very cramped, everyone’s sitting on top of eachother and again a lot of sporadic shade.
4 lifts, only 2 working so you would spend a good 10-15 minutes (on busier periods) waiting for a lift and there was no apology/note or effort to fix these.
Apartments themselves were a great size, with a good size balcony, was just dirty inside and not cleaned thoroughly. We had no hot water, bathrooms are very outdated and a extremly small shower itself making it hard to actually wash in without drenching the whole shower room.
Easy to get a taxi to the beach, town or where you want to be at a very reasonable cost.
Checkout is 10am and we asked for late check out the day we arrived and they said no so be prepared to wait around all day. Shower/changing area for your checkout day is the swimming pool inside which again is not the best and they provide you with nothing.
5-10 minutes walk to a small super market.
Jack Haigh
We honestly loved our holiday here. Rooms were perfect, amazing view, only issue with hotel itself is the location as it’s at the top of a massive hill. Apart from this, i have a massive issue with deposit. When we left we made sure our room was spotless, all rubbish bagged up, and no damages whilst we were there. We paid a 200€ deposit which i never received back, and after emailing them got no response . Room was perfect when we left and we caused no issues therefore should have received our deposit back (paid on card and told 5-7 days which we have waited). Will not be returning due to this condition
Emily Chapple
When I tell you I was terrified to stay here after reading the reviews. But straight from the get go, we had the most amazing experience. I went with my mum and 2 young sons for 5 days. Our rooms weren’t ready when we arrived, so we left our luggage in the luggage room and went down to the pool for some food whilst we waited. We paid €200 in cash and got this back at the end of our stay within 10 minutes with no problems.
The rooms were spotless and smelt amazing and fresh. The views were spectacular and it was surprisingly quiet. The pool in the sister hotel was always spotless and even tho my children were the only kids around, we felt welcomed every day.
We didn’t use the shuttle service as the hill isn’t so bad but we did get a taxi back up a couple nights and this cost us 4-6 euros.
100% will be staying again! Thank you
Ryan Alexander Pride
After reading the reviews we were a little unsure but our experience couldn't be any better. Brilliant 2 bedroom apartment with the panoramic view over Benidorm. We always opt for self-catering as it suits us perfectly. Everywhere was clean and in great condition. Very large balcony. Cannot fault it. The only downside is the lifts take a while when you are on a high floor number but it is to be expected. We liked it enough to book again later this year. It's a little further out of the main town, but this meant it was quieter than the other hotels in the center. Brilliant!
Joe Knowles
Ridiculous hotel. On arrival we were told that we had to leave a £200 deposit (we had no knowledge of this prior). We were met by a rude receptionist that clearly didn’t want to be there. No maids come throughout the holiday, you have to wash your own bedding, they do not replace towels or toilet roll. You are expected to do this yourself. If the bins aren’t emptied when you leave you don’t get your deposit back. We left last Tuesday and I am still yet to receive my deposit back. I have rang the hotel numerous times and they keep saying that they will send me an email with regards operations numbers but they still haven’t. They said that I need to contact the bank regarding the situation but the bank says they cannot do anything as the transaction is still “pending” and that I need to contact the hotel. I am getting sent back and forth between the 2. I have never known anything like this it’s a joke. Book somewhere else and avoid the hassle
My Booking
