Emily Kerr
Really enjoyed our stay here, room was great, clean/tidy/modern. Loved the shuttle bus and access to hotel pool too.
Location was good and the views from the apartment were amazing.
However we checked out on the 16th October which was 8 working days ago now and still haven’t received our €200 deposit refund which is disappointing.
James Corker
Stayed here a few times, location-wise it's a bit of a walk back from town which should be obvious but still surprises people apparently. There is a free shuttle bus that runs from the hotel next door (Benidorm East) down to near the market/Burger King, which runs 10:00 - 14:00 and 17:20 - 20:20
The rooms are fine, nothing spectacular but they do the job. Blackout blinds work brilliantly and the shower has great pressure. Washing machine is a bonus especially when travelling light.
Breakfast at Benidorm East was good, fried food a little hit and miss but the fruit/salad/bread/cheese/meats etc. are very nice. Coffee and juice were decent.
Did take over a week to get my deposit money back, which isn't ideal but they do take cash or credit card as well if you'd rather keep the balance on a debit card.
Overall good, would stay again. Definitely worth taking a trip to the top floor for the view as well!
Jack Haigh
We honestly loved our holiday here. Rooms were perfect, amazing view, only issue with hotel itself is the location as it’s at the top of a massive hill. Apart from this, i have a massive issue with deposit. When we left we made sure our room was spotless, all rubbish bagged up, and no damages whilst we were there. We paid a 200€ deposit which i never received back, and after emailing them got no response . Room was perfect when we left and we caused no issues therefore should have received our deposit back (paid on card and told 5-7 days which we have waited). Will not be returning due to this condition
L W
On a big hill & lots of stairs and not working lifts. Nice little pool area, bit dirty, shaded for at least the whole morning + more, only 16 sun beds to 34 floors hosting 4 apartments on each floor. Hotel across the road has lots more sun beds but gets very cramped, everyone’s sitting on top of eachother and again a lot of sporadic shade.
4 lifts, only 2 working so you would spend a good 10-15 minutes (on busier periods) waiting for a lift and there was no apology/note or effort to fix these.
Apartments themselves were a great size, with a good size balcony, was just dirty inside and not cleaned thoroughly. We had no hot water, bathrooms are very outdated and a extremly small shower itself making it hard to actually wash in without drenching the whole shower room.
Easy to get a taxi to the beach, town or where you want to be at a very reasonable cost.
Checkout is 10am and we asked for late check out the day we arrived and they said no so be prepared to wait around all day. Shower/changing area for your checkout day is the swimming pool inside which again is not the best and they provide you with nothing.
5-10 minutes walk to a small super market.
Jess M
Not sure what all these negative reviews are for, we stayed here as a group of 10 friends on a drinking holiday. It is around a 6€ ride away from the strip. Rooms were clean and towels provided. Only thing we had an issue with was the lifts, we were on the 24th floor and the lifts look a long time as there was only 3 lifts for the 34 floors. The deposit is 200€ per room and we got it back within 15 mins of checkout. All you have to do is make sure all rubbish is out of your room and the place is clean and tidy. Although we did pay cash after reading previous reviews stating they had issues with bank transfer so not sure on ETA for that. Bar staff at the pool were lovely especially the man, he was constantly having a laugh with us all. I would 100% go back here if I was to go drinking however, wouldn’t recommend this hotel for families as there were a lot of drinking groups there so could sometimes be loud around the pool.
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