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Positive:
1. Very friendly staff everywhere. I especially want to highlight the bartender, who makes excellent cocktails – the balance of flavors and the presentation are wonderful!
2. The food is very tasty, with many different Greek dishes.
3. Beautiful area around the pool. There are several spots for sunbathing: by the pool, on the grass, and on the terraces. The view of the sea and mountains is stunning.
4. You can walk to Rhodes in about 40 minutes. But the walk is truly beautiful, as it goes along the sea with lovely scenery all the way.
Negative:
1. I am very disappointed with the cleaning quality. Let me remind you that cleaning a room is not just about changing towels! The floor was not cleaned, and the bed linen was changed only twice during our 10-day stay.
2. My husband and I did not pay for two single beds pushed together, which kept sliding apart all the time.
3. There was trash right by the pool (sugar packets, candy wrappers, and plastic bags were “sunbathing” there for all 10 days of our stay).
4. Sadly, the beach itself is uncomfortable and quite dirty (broken buckets, bottles, plastic bags). The sunbeds are not owned by the hotel, so you have to pay for them.
Wishing you success, great reviews, and satisfied guests! But please, make sure to improve the cleaning quality throughout your hotel.
Markéta Zelinková
We had a very nice and calm stay in this hotel! Everything was veeery clean, food was delicious, many options, staff very friendly and kind. Every night there was a special music performance and drinks, which was soo nice. The beach was also very nice, right across the street. Definitely recommending if you don't want a gigantic hotel.
Gregg Wood
Serene — A Slice of Heaven in Rhodes! 🌟
Just back from an unforgettable stay at Hotel Serene, and I couldn’t be more impressed. From the moment we arrived, we were greeted with warmth and professionalism by the incredible reception team. Nothing was ever too much trouble — every query or request was met with genuine care and a willingness to go above and beyond. They truly set the tone for a relaxing and stress-free holiday.
A special thank you to the wonderful cleaning staff, who not only kept our room immaculate but also went the extra mile by fitting a mattress topper to our bed. That thoughtful touch transformed our sleep and showed how much pride they take in guest comfort.
And of course — Bados, the barman extraordinaire! 🍹 His energy and humour lit up our evenings. Whether serving up cocktails or laughter, he kept us entertained and made every night something to look forward to. He’s a real gem.
Would I stay at Hotel Serene again? No hesitation whatsoever. It’s rare to find a place where every single staff member contributes to such a fabulous experience. Huge thanks to everyone who made our holiday so special!
Thank you, Hotel Serene — until next time! 💙
Kenny Van Holderbeke
We had a mixed experience during our stay, but we especially want to compliment the hotel staff. Despite an unpleasant situation with other guests (which was beyond the hotel's control), the staff showed great care and involvement. They listened to our concerns, took immediate action, and even surprised us with a fruit basket and wine to lift our spirits.
The room was clean and comfortable, the breakfast was fresh and varied, and the location of the hotel is excellent. Most of all, we were impressed by the friendliness and professionalism of the entire team.
Thanks to their dedication, we were still able to enjoy our holiday. Thank you for the great care!
Edita
Stayed at the hotel for a week, didint sleep a wink the whole time, because the door doesnt have any sound proofness, when its dark, you can see the light seeping out the contours, which resultated in hearing absolutely everything from the outside, kids in the morning, people passing through day and night, staff rolling their cleaning supplies, they took our "do not disturn sign" on the second day, so they could just come in as they wanted. The door is one thing, but we also had the room with the "sea view" the view was breathtaking, but the constant noise you could hear even with your balcony door shut, was maddening. The street is super busy in daytime, even more busier at night, plus it was over the dining area, where they also had events with loud music.
The bed was okayish.
Room was cleaned everyday with minimal effort, towels were changed(which was good!), we noticed that the sheets werent changed for atleast 4 days, which was probably because we didint tip, would have if there was effort.
The food, for me, a vegetarian, there was little options that were good enough, the oven fish, alllways stale, but its a problem at many all inclusive hotels, mainly ate pasta and feta, sometimes there were more options. Boyfriend ate everything, but said the food was nothing special.
The pool area was nice, the pool refreshingly cool, there were sun beds all over the place, we usually found a place, the pool bar served good drinks, always with a smile, i would give five stars for them.
The staff was nice and friendly and helpful.
The reception kept our ids as we checked in, which was a bit weird, since hotels usually just make a copy, but its probably because you have to pay the fee later, for the goverment, which resulted in 70 euros for a "four star hotel".
The hotel is situated in a great area, you can walk to the city centre and there are bus stops everywhere.
All in all, really not worth a four star status, really overpaid for the trip considering everything. But i had fun in Rhodes overall, the island is really friendly to foreigners.