Rachel Ann
As a group of 6 that turned up at 8pm on a Saturday night we were told our rooms wasn't ready due to fumes!!! no apology so we was shipped out to different hotels not the best start.
Arrived back Sunday morning where reception apologised for the misunderstanding of double booking which they could have just said that Saturday night instead of lying.
3 days in we were in room 516 and the shower door came clean off the rails and smashed everywhere luckily we wasn't hurt just a few grazes husband went to reception who sent him back with an accident form and 2 plasters followed by maintenance men and 2 housekeepers.
No shower door for the rest of our stay no apology no check on our welfare nothing from them when I chased this up the next 2 days was just given towels for the floor. I feel the accident form was just for show and lying in a shredder somewhere.
Entertainment and bar staff really good and to be honest the best thing about this hotel, housekeeping good and its a clean hotel.
Food aways cold in the resturant no matter if you're in early or late not much choice either but could be because we were approaching the end of season, however Snack bar was really good gyros and pizza were lovely.
Pool good and always managed to get sunbeds.
You get what you pay for I suppose and was realy nice to see the peacocks wandering about too.
Wouldn't class this as a 4 star hotel more a 3.
b jones
This was our second time visiting Evita Resort, and once again it was absolutely amazing! The food was fantastic with so much choice, the service was excellent, and everything about the resort makes for a perfect holiday.
What really made our stay unforgettable was the entertainment crew – especially Sam. His energy, friendliness, and the way he gets everyone involved made such a difference. He truly went above and beyond to make our holiday special, and it wouldn’t have been the same without him.
Evita Resort never disappoints, and we’ll definitely be back again. Highly recommend to anyone looking for great food, great service, and an all-round brilliant experience!
Laura Kudzia
We booked our trip in May through TUI. Unfortunately, the problems started right after check-in. The room we received was completely different from what we booked – instead of a double room, we got a “family” room with three beds and an unpleasant bathroom. After contacting reception and our travel agency, we were told to come back in the morning to change the room. When we did, the receptionist (dark hair, glasses) was extremely rude, asking what our problem was since we got an “upgrade.” The problem is that we did not book a family room – we booked a double room! Eventually, with great reluctance, they gave us the correct room. Saying “there are no other rooms” after a booking made months in advance is the peak of unprofessionalism.
The second and even worse issue – our Dior Sauvage 100 ml perfume disappeared from the room. I have a photo showing the perfume on the desk on Sunday, and it disappeared after housekeeping on Monday and Tuesday while we were on trips and at the beach. We searched the room countless times – nothing. If the perfume had been broken, the smell would have been obvious. We reported this to the reception and to our travel agency immediately. Our agency called the hotel daily, but the only answer we got was “the manager has not replied yet.” The manager never showed up to speak with us and there was no confrontation with the cleaning staff. After constant pressure, we received a ridiculous 50 euros compensation, which is an insult compared to the value of the loss. This is completely unacceptable and disrespectful towards guests.
To the person who stole our perfume – you are a disgrace. Stealing from hotel guests is one of the lowest and most shameful things a person can do. We hope karma catches up with you very soon, because you don’t deserve to be working around other people’s belongings.
Hotel management is absolutely incompetent! A manager should be present in the hotel and handle such serious issues immediately, not hide away. This hotel deserves 0 stars.
The only positive: the restaurant staff and the animators. The restaurant service was always smiling, very attentive, and kept everything clean inside and outside. Pool bar – tasty drinks and friendly service. Animators – amazing, full of energy. Snack bar – delicious pizza and pita.
Unfortunately, that’s where the positives end.
We will never come back and we do not recommend this hotel to anyone.
jon benson
There was an issue with the air conditioning however they resolved this and in the showers there was nowhere to put products like a shelf which really annoys me as it’s a very basic thing , also the shower head holder did that droopy thing or was tilting right up at the ceiling so you have to get the pressure right to stop this , the staff were very friendly and the room cleaning was superb and a nice touch replenished water in the fridge daily.
Although the distance from town was a mile there was a taxi point and we used the electric scooters (hopp) that you download the app and go , the food was adequate not superb but I have had a lot worse , overall I would come back 👍
Saeid Shahani
The worst hotel I’ve ever stayed at.
I travel with my family a couple of times a year, but this place was just a nightmare. If you’re reading this – honestly, don’t book it.
We had to wait for hours in the heat to check in, didn’t get the room until 6 pm. The room was in bad shape, the food was awful, and the pool… disgusting. There was literally poop floating in the water. Sunbeds around the pool were broken too.
Nothing good to say about this hotel. Total waste of money.