Alex H.
Stayed in this hotel for a week, and I don't understand how this hotel is 4-star.
If you want a quite place, don't go here.
The positive was that the staff was extremely friendly, helpful, and they all spoke English very well. The other positive thing were the cats. They are strays, and you shouldn't touch them, but during each meal you had a lot of company from begging cats, and they are adorable!
The location of the hotel is right next to an extremely busy road. The road leads from the airport to Rodos-city, and all the tiny villages in the area are connected to this road. Therefore it's busy with heavy traffic 24/7! On top of that, the wind blows from sea to the hotel, amplifying the sound and battering the hotel. We had a room with sea view, and the road was right below our balcony. The view was absolutely amazing, but we couldn't sit on the balcony because of the traffic sound. It was horrible.
The sound of the animation was also very loud. It started at 18.00 hour and lasted until 23.30 hour.
Then there was the room. It was dated, but clean enough. Not super clean.
The bed was hard, but you can ask for a topper at the reception and housekeeping will put it on your bed. The pillows were various forms of brick, or almost without stuffing.
The bathroom was a disaster. Super tiny, and the shower was installed in a bathtub in an awkward angle and therefore I was really afraid I'd slip and fall. The sink didn't provide a lot of room for toiletries. The towel rack was right above the toilet (gross!) and it was the only place to hang a towel. Adding a hook or two on the door would fix a lot.
There was also no space to place your suitcase.
The choice in food was limited. They did change the menu every day, and of course you get Greek food. But all the food was cold, and at best luke-warm. The desserts were the same every day, just a different flavour of petit four or jello. The choice of drinks and snacks for an all-inclusive hotel was sad. You can get either alcohol, drinks with bubbles, or a disgusting cup of coffee. The snacks were limited to a couple of pastries and a cookie. I would have liked some options for fruit, yoghurt, or maybe even crisps during the day.
There were some places to lounge. The lobby had a couple of sagged couches, and it was always busy and loud. Not really made for relaxing. The pool area was fine to relax, but the pool was green with algae and the water was cold. My advice is to go to the sea and swim there. Bring water shoes because it's a pebble with sand beach.
Close to the hotel is a taxi stop. I do advice to take the cab. The prices are fixed (there's an extra fee when they pick you up from the hotel) and it's not expensive.
All in all, I wouldn't go here again and I wouldn't recommend someone going here.
Ася Суслова
Positive:
1. Very friendly staff everywhere. I especially want to highlight the bartender, who makes excellent cocktails – the balance of flavors and the presentation are wonderful!
2. The food is very tasty, with many different Greek dishes.
3. Beautiful area around the pool. There are several spots for sunbathing: by the pool, on the grass, and on the terraces. The view of the sea and mountains is stunning.
4. You can walk to Rhodes in about 40 minutes. But the walk is truly beautiful, as it goes along the sea with lovely scenery all the way.
Negative:
1. I am very disappointed with the cleaning quality. Let me remind you that cleaning a room is not just about changing towels! The floor was not cleaned, and the bed linen was changed only twice during our 10-day stay.
2. My husband and I did not pay for two single beds pushed together, which kept sliding apart all the time.
3. There was trash right by the pool (sugar packets, candy wrappers, and plastic bags were “sunbathing” there for all 10 days of our stay).
4. Sadly, the beach itself is uncomfortable and quite dirty (broken buckets, bottles, plastic bags). The sunbeds are not owned by the hotel, so you have to pay for them.
Wishing you success, great reviews, and satisfied guests! But please, make sure to improve the cleaning quality throughout your hotel.
Nathaniel Drevland
Nice hotell and staff. Got a room upgrade to a beautiful room with a beautiful view to the ocean. Overall nice staff, and a good and varying buffet for every meal. The pool and outside area was nice and the all inclusive got all you need, only thing I can complain about is that the «cola» tasted watery but the «Fanta» was VERY good. The hotell is also close to the beach, it’s just over the road and it was fast and easy to go down for a swim in the ocean or you can go for a swim or cool down in the hotell pool. Some nights there was singing and dancing in the restaurant, and for the dancing the guests were invited. Have seen someone complain about the WiFi, but I didn’t find any problems and anyways, you’re not on vacation to sit on your phone ;)
Overall everything was what I expected and more. Would recommend and would use the hotell again.
Kenny Van Holderbeke
We had a mixed experience during our stay, but we especially want to compliment the hotel staff. Despite an unpleasant situation with other guests (which was beyond the hotel's control), the staff showed great care and involvement. They listened to our concerns, took immediate action, and even surprised us with a fruit basket and wine to lift our spirits.
The room was clean and comfortable, the breakfast was fresh and varied, and the location of the hotel is excellent. Most of all, we were impressed by the friendliness and professionalism of the entire team.
Thanks to their dedication, we were still able to enjoy our holiday. Thank you for the great care!
Gregg Wood
Serene — A Slice of Heaven in Rhodes! 🌟
Just back from an unforgettable stay at Hotel Serene, and I couldn’t be more impressed. From the moment we arrived, we were greeted with warmth and professionalism by the incredible reception team. Nothing was ever too much trouble — every query or request was met with genuine care and a willingness to go above and beyond. They truly set the tone for a relaxing and stress-free holiday.
A special thank you to the wonderful cleaning staff, who not only kept our room immaculate but also went the extra mile by fitting a mattress topper to our bed. That thoughtful touch transformed our sleep and showed how much pride they take in guest comfort.
And of course — Bados, the barman extraordinaire! 🍹 His energy and humour lit up our evenings. Whether serving up cocktails or laughter, he kept us entertained and made every night something to look forward to. He’s a real gem.
Would I stay at Hotel Serene again? No hesitation whatsoever. It’s rare to find a place where every single staff member contributes to such a fabulous experience. Huge thanks to everyone who made our holiday so special!
Thank you, Hotel Serene — until next time! 💙
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