Richard Mezner
Disastrous room, zero effort from reception – only the delegate and animators saved our vacation.
We stayed at Pegasos Beach as a family with a small child. We had booked and paid for a superior room, but upon arrival, we were placed in rooms 213 and 214 – which were in absolutely unacceptable condition. The dirty carpet outside the door was just the beginning. Inside, we found old, rusty furniture, dirt everywhere – from the bathroom to the curtains, walls, and beds. Instead of relaxing, we had to start fighting for the room we had paid for.
We contacted reception repeatedly and visited them daily, but we were constantly met with excuses: “Come back in two days,” then “Come back tomorrow,” then “We have no capacity.” No clear answers, just avoidance. Despite having booked and paid for the superior room, we were treated like we were asking for something extra.
One young receptionist in particular made the experience worse by giving us constant judgmental looks, as if we were bothering her. On the other hand, we want to sincerely thank the other young woman and man working at reception – they were helpful and acted professionally.
Eventually – after countless visits to the reception, calls with our delegate, and constant pressure – we finally got the correct room. But only after what felt like the hundredth attempt. The delegate had to constantly “bombard” the hotel to get things moving. Sometimes the staff claimed they knew about the issue, then they said it was solved, but nothing was actually resolved. When we finally got the keys to our new room, the receptionist kept asking for the old keys – even though we had already handed them over to the manager.
This entire situation ruined our vacation. We only received the proper superior room on the fifth day, and by then, most of the trip was already gone. Were it not for our amazing delegate (who had nerves of steel!) and the excellent animation team, this vacation would have been a complete disaster.
In conclusion:
The hotel itself has potential, but the behavior of the reception staff, the filth in the rooms, and the way guests are ignored is a huge downside. If you’re booking a superior room – double-check everything and keep written proof. We had everything documented and still had to fight for what we paid for.
Big disappointment for us. See for yourself.
Jessica van Heukelum
When you are coming here for your holiday, please watch your stuff. The cleaning lady stole a lot of money from us. We didn't get any help from other employees after several complains that the lady keep's coming at our room even when my husband and child lay on bed sick. We are never coming back here. It felt very unsafe
evita evita
I stayed at this hotel back in October, and the experience still haunts me to this day. I opted for the all-inclusive option and ate only at the hotel's cafe. On the second day of my visit, I started experiencing gastroenteritis symptoms, became severely dehydrated, and ended up in the hospital. I was discharged with antibiotics, lab tests were done (leucocytosis, CRP was increasing) and when I spoke with the staff, they didn't believe me. They said it was just a virus, even though I was discharged from the hospital with antibiotics. Additionally, the room cleaning wasn't the best.
I will never return here and risk my health again.
Mark Whitehouse
Last weekend may 2025 our stay started .
Yes this hotel has had a major refit over the last winter, spring. Not fully ready as of this weekend
Eating area, bars , pools , kids play area , grounds, most rooms have had work done or still been finished off. Bedroom floors 4&5 still been done.
From what we have learnt they are well behind schedule.
From the pools looking up at the building you can still see rooms under refit.
All staff are chipping in to try sort things out.
Our first breakfast a bit poor offering , no juices ( only out of a gun system next to the Pepsi and fanta! ) no toaster but plenty of breads and sweet pastrys been offered, cooked breakfast and cold offerings.
Kids play area has been ripped out to be repositioned somewhere.
Kids club still under refit - not good when we picked this place because of our 5year old.
Tetiana Bileichuk
"Unforgettable holiday" at Pegasus Deluxe.
Before our departure to Rhodes, I checked the reviews about this hotel. I was shocked by the reports of food poisoning. It was too late to cancel, so I took medicine and bought medical insurance.
At first, everything seemed fine. We were given a nice sea-view room. But 48 hours into our stay at the hotel, I started experiencing bloating, vomiting, and diarrhoea. Even after 3 days, I still have stomach pain and can't eat normally.
The hotel manager attributed it to a virus, but I didn't take a blood test, so I can't say for sure. However, I have never felt so miserable. I was unwell for half of our holiday. I wonder why my daughter didn't get sick. She eats only cooked meals, unlike me. So, I suspect the food was the main reason. Also, guests from nearby hotels did not report any food poisoning.
The quality of the food is not great. Vegetables and fruits didn't taste fresh. There was no air conditioning in the restaurant, and they used reusable plastic glasses at the pool bar. Everyone had access to the ice cream.
The only good thing about this hotel is its location on the beachfront and the good room cleaning service. The people I met also complained about food poisoning.
After so many cases, the management should take measures to stop the spread of infection at the hotel. It should be closed for a while, and tourists shouldn't be staying there.
My Booking
