Jon Newton
Food was the spoiler at this hotel. The rooms were nicely set up &reasonably spacious. The staff were very friendly & helpful. The pools were clean & well maintained with ample sun beds, unfortunately spoilt with the usual 'reserving' by towels, something that's widely accepted but unnecessary. Hotels should adopt a 'no reserving policy' as some people put towels out before 8am but didn't return until the afternoon (hotel staff here don't even follow their own 'no towels before 8am rule'). How selfish some people are but the typical mentality nowadays, me, me, me, stuff everyone else, shame on you all.
There's an ample poolside bar/cafe & outdoor evening entertainment by way of live music for an hour. There's also an indoor bar in the reception area where its quiet.
Drinks & food from the bar are added to your 'check-out bill' by way of a convenient wrist band which is also your room key, mealtime drinks are the same. Drink/food prices arent listed anywhere, so your checkout bill may be a bit of a shock unless you are all inclusive.
The facilities are sufficient, regularly cleaned & the hotel has a nice relaxing atmosphere.
Probably deserves the 4 star rating for its facities but definitely spoilt by the food which is more 3 star at best.
There are 2 restaurants and both are set out very nicely. You can swap 1 evening meal in the normal restaurant for a one in the Italian (if on a weeks half board) as an alternative and you book day & time as to what's available.
The main restaurant is the usual buffet style & serves enough, unless you're gluten free. Fried eggs & omelettes were cooked in front of you at breakfast, however more than 1 fresh pancake was nigh on argued about, by the chef. Other cooked items were out & under heat lamps to keep hot but there was no rush to fill the emptied bowls of cereal or any other popular dishes. There seemed to be ample/choice of bread & a toasting machine which is always popular. Sweet items & cheese were also available, continental style with cold meat.
Coffee was by way of a machine but cups were not quite thimble size, more child size and there was a regular queue at the 3 machines. Unfortunately, nothing had very much of a taste, even the beans looked anaemic in watery tomato sauce. We didn't have lunch, being half board, although you could swap your evening meal for lunch, by request.
Evening meals were quite limited in choice. There was always a good selection of salad, however soups were really watery and tasteless. It was fish or pork the majority of evenings at the cooking station. There was a dish of pasta & one of rice available, but both were usually under a heat lamp & dried out or hard & potatoes cooked in their skins were the same. I couldnt see what sauce you would actually have with them unless they were just alternatives to fries, but again everything was very bland in taste.
There was always fruit available albeit in childsize pots. Dessert was ice cream scoops or cakes and unfortunately was the mass produced sponge with pretend cream. There was a nice banana cake, cheesecake & custard flan available separately on different nights but you had to be quick to get a piece. The later you turned up, the less choice there was, as refilling was slow & limited.
We talked to quite a few other guests who all said the same about the food.
Conclusion; food is important to us, so although the hotel ticks the boxes as to what most people like, we won't be returning.
Sooo glad we weren't all inclusive, we've never eaten as much salad & can't wait to get home for some tasty chicken & beef aswell as looking forward in being full after a meal.
B Mc Carthy
H10 White Suite, is an adult only hotel, its a great little hotel to relax in Playa Blanca, Las Palmas. The rooms are very clean, all with a terraces or balcony's some facing the pool area and others with a garden view. The rooms also come with aircon, minibar, a safe, and walkin shower, which is easy to operate, with plenty of soaps, shampoo, towels,etc. The beds are extremely comfortable, with loads of pillows. Their is a good selection of hot and cold food with an array of wines and beers in the main restaurant. This hotel also has a cosy Italian restaurant onsite, make sure to book via H10's app, which can be downloaded on their site or at reception. The staff are very helpful, pleasant and courteous. Their are two bars, one poolside, that does light snacks at lunchtime and another interior bar with a sit down area, next to a good selection of books to browse, when you finish yours, a nice touch.
As for the location, its about 30 mins from the airport and a short walk of 5/6 mins to the beach, which is very sandy and picturesque. And just in case you need anything, a handy supermarket just opposite the hotel too.
Kath
Attached photo shows responder is lying. Please reconsider. So so sad that our summer holiday was ruined. Building works meant that one pool was out of action. Our room which we paid for as a pool view room was facing this building site, builders making noise from 8am. Crammed next to each other round the one remaining pool. Overheard multiple conversations from other guest saying how disappointed they were.
When mentioned to the hotel they said this was stated on the website. It was- in the tiny fine print at the bottom of the page.
No pressure in the shower. Food lukewarm at best. AC flakey. Check in took about 40 mins. Good location.
Please reconsider booking this if you are able to. They say it will be done soon but we have seen tidier rubbish tips.
Emma Fellows
We stayed here in December for 4 nights. It was a much needed chill out. The staff were lovely. We had a ground floor suite which opened directly onto the pool. Breakfast was great, evening meal was lovely plenty of choice. Entertainment was ok not for me but I put my ear plugs in and it was fine. Location is spot on. Over the rd was a great supermarket where you could get snacks beers and wines. Definitely returning
Trev Bilton
This was our 3rd stay at this lovely hotel. I often see negative reviews for this hotel & appreciate that everyone's expectations are different, but for us it is ideal.
The location is perfect - equidistant to the Rubicon Marina & the centre of Playa Blanca, plus only a 5 minute walk to the Playa Dorada Beach.
The H10 white suites staff are all friendly, hard working & very professional in their efforts to ensure guests have the best holiday.
The rooms were immaculately cleaned on a daily basis; with regular top ups of tea bags, milk & coffee pods as required. The beds were very comfortable.
We stayed on an all inclusive package - all meals are served on a buffet basis. Breakfast offered a good varied choice of the usual fayre, including eggs, bacon & omelettes cooked to order, although at busy times queues would form due to there only being one member of staff doing this (on a couple of days there were 2 staff doing this, which was much better).
Lunch can be taken at either the buffet restaurant or the poolside bar, both offered a varied choice of food. We preferred the poolside bar as the food was cooked to order rather than sitting under heat lamps, that said, there was a good choice of salads & starters for lunch in the buffet restaurant at lunchtime, just that some of the mains were a little cool for our liking.
Dinner is again in the buffet restaurant, again with a varied choice of starters mains & desserts. Criticisms would again be that some dishes were cold (although a microwave is available to reheat them!) & some of the popular dishes would run out; with guests having to wait around for some time before they were replenished. This is not a criticism of the staff, they all appeared run off their feet, I think they could just use more staff.
We enjoyed one dinner at the separate Italian restaurant (guests are allowed one visit per week) & it was excellent - I would consider paying a supplement for an extra visit!
Entertainment during our stay was of a very good standard, arguably better than some 5 star hotels we've stayed at in Playa Blanca.
Poolside - absolutely no problems getting a sunbed, although during our previous stay (August '24) it was a nightmare with guests placing towels on sunbeds as early as 06:00!
My Booking
