Mike Graham
This is a lovely hotel in a good location and we had a great stay here, but it does let itself down in some areas and feels more like a good 4 star rather than a 5 star hotel so could improve. We were a family of 4 on b&b basis, staying in late October.
Food - Breakfast was one of the best buffet offerings we have had all over the world, there is loads of selection, which is fresh and good quality. Hot dogs and ice-cream were available pool side which were both reasonably priced, but we didn't try any other food as we ate out so I can't comment. In many other hotels now you find coffee shops and ice-cream parlours, especially all-inclusive locations, but this hotel had neither, they should look at adding one, especially a coffee shop as their coffee offering is not that great. They do have machines at breakfast, but the one at the kids pool bar was broken so you will be missing that good cup of coffee at this hotel.
Entertainment - The team were very good, they put loads on, they were always happy and friendly, with good shows which covered young and old guests, we couldn't fault this team, well done.
Location- right by Flamingo beach which is a nice and sheltered beach in a man made cove, take a snorkel there are loads of fish and diving if you want. The beach was clean with restaurants, bars and shops so very good. The hotel is also a 10 minute walk to town with all of the main shops and restaurants so its in a very good location to explore and eat out if you want.
Poolside - The pools were clean with plenty of choice but also cold, your kids couldn't spend the whole day in them they really could do with a bit of heating for this time of year. There are enough sunbeds just, but the hotel allows guests to put towels out early and not use the beds for hours, so the prime location get hogged. They should really remove towels that are not used as this stops the whole bed hogging and really doesn't feel five star at all. There is no pool side waiter service either but there are bars at every location, but again could be improved for the five star feel. The kids pool is very good for ages, from young babies up to early teens.
Staff / service - They were all polite, friendly in every area of the hotel, the staff cannot be faulted. Service was quick and you were not kept waiting anywhere, good work.
Rooms - These are a decent size and well equipped, but this is one area that let's the hotel down. The mattress are awful, hard, old and sagging in the middle, you will get back ache from them, the pillows are not much better. The kids beds sounded like they would fall apart when you sat on them. There were are also lots of other small maintenance issues throughout the room we stayed in, it definitely didn't feel 5 star. The Aircon was another big issue in the room, it just didn't work so the room was far too hot and when you tried to turn it up, it just turned off, I dread to think what this is like mid summer.
Wifi - This worked everywhere I tried and was fast enough to stream in the room so this is good.
Spa - A good spa with a decent hammam. The treatments were good and reasonably priced for a hotel with nice staff, but they need a receptionist as my wife's treatment got interrupted when the massage therapist had to leave mid treatment to deal with another customer, which is not good.
Aircon was another big issue through the hotel, the main restaurant, main bar and bedrooms were far too hot, it felt like the hotel kept turning it off. This was really not good and you felt uncomfortable, definitely not 5 star service.
This is a nice hotel with great staff in a good location, but does need to improve in some areas to real call itself a five star.
biffo1987
Overall Fantastic. Room we were in was a little tired, needs some TLC. We were B & B with Star Prestige. Restaurant for breakfast was enjoyable with a wide choice of food. The holiday was made by the Pool Bar staff. Jan and Edwardo and his team were outstanding. Never experienced any like it. Warm and Friendly and could whip up a fantastic atmosphere. They were a credit to the Iberostar corporation. Wouldn’t hesitate to come back.
millie dingle
Lovely atmosphere, very friendly staff, service is great, they come to your table at the pool bar whenever you have finished a drink to ask if you would like another one. Peaceful around the pool and rooms cleaned daily to a good standard. Food is great and there is lots of options
I stayed in star prestige.
Suzi Dorey
Brilliant hotel, have stayed twice now and recommended it others who have stayed and loved it.
Star Prestige is the adult only area of the hotel and it’s such a perfect place for relaxation and you’re so well taken care of by the amazing bar staff- honestly they couldn’t do more to help you have a perfect holiday!
It’s right by the beach too, and you have little restaurants, shops and bars close by, with more in the marina area too a bit further afield.
The food at the hotel is very varied and good quality, and they are good at catering for gluten free/ vegan too.
Rooms are spotless and super comfortable. All the staff are friendly and greet you with a smile. Would absolutely return again!
Andy Hallowell
Simply the best of the best. Magnificent location, stunning room overlooking the sea, first class food and best of all the most fantastic staff you will ever encounter. Special mention to the crew that run the Star Prestige pool bar. They are nothing short of superb. We are regular customers and every time we come it is like coming home.
My Booking
