Hannah Dugan
Have just returned from a brilliant holiday here! Lovely resort set up, with the chalets being ideal for what our family needed. Kids entertainment was great for our 2 year old and our 10 year old came in and out of it when he wanted.
Staff were all so friendly and helpful, and couldn't fault them.
Loved the food, thought the choice was really varied. 2 of the 3 kids can't have dairy, but there was enough there for them still.
The gym was one of the best I've seen in a resort!
Short walk into town and the beach.
Regret booking the waterpark as I thought it was closer. Was a 20 minute bus ride to another hotel, but a 10 minute walk. We used it once and only stayed a morning, the waterpark itself was tired and quite small. Wouldn't do that extra again.
Overall great holiday and was perfect for we needed!
Would just add, lots of lovely people gave us inflatables and pool toys, try to pass them on as if you leave them outside your room they get thrown away!
Dave O'Brien
Disappointed to say the least. The food is absolutely dreadful and cold. We have had to eat out every day. Pool side drinks are mediocre and pool side food is abysmally tasteless and cold. The entertainment area serves adult drinks in paper cups - even in the evening which isn't very nice. They've decided it to be a good idea to place a boxing machine in the vicinity of people trying to enjoy some peace and quiet and that is definitely not occurring. The walk to the sea front is about 20 mins walk and not hilly. The staff are friendly and the place is very clean. This place is absolutely not 4 star and would say it's 3. It seems that people are leaving reviews which the management don't seem to act upon and presumably think all is good. Due to this experience I will never go All Inclusive again.
Taylor Nash
Most up to date review as of 27/11/25. I will go through hotel by sections, I would look at the food, drink and noise sections mainly. And look at the conclusion at end.
Main issues:
What is with the extra stuff that you have to pay for?? I mean it's an All inclusive and to have any decent beer, WIFI?!?, the safe, Drinks after 11pm? (even tho bar men closed it after 11pm anyway)
Rooms/Check in:
Overall, rooms were alright. We got put in one quite close to the pool/restaurant but some others were quite far away so may be a 5 mins walk if you are in the far ones. Space is ok, bathroom had duel sink, toilet had a drip that never got fixed (not that annoying). Shower was alright for couple days, then started to go either boiling hot or very cold. Beds are probably the worst part with being quite uncomfortable and a few other reviews say this. However, another main issue is if someone is next door in your little bungalow, it sounds like they may as well be in the room with you as when people moved in you could hear every conversation, shower, etc.
Cleaning;
Hotel was decently clean, cleaning of the rooms happened at relatively good times. One day, one of the cleaners took the bottom sheet of the bed and didn't replace it.
Food:
Well, where to start. Food gets quite cold, as soon as you get back to your table after picking it from the different sections it will be cold. There's enough options for food, depending on the day. However it seems very much what you would expect from a lower par all inclusive, which is unfortunate. Food from snack/pool bar was also as disappointing unfortunately.
Drinks:
These are also disappointing, Amstel is the only beer and few bad cocktails. Service was pretty disappointing also, someone would be standing by the bar and would walk past you and ignore you until it was a convenient time for them
Noise/people:
This was my main issue about the holiday, not sure if I missed something but this hotel should be very very much highlighted as a FAMILY ONLY hotel. As I have just been in November and there's loads of kids and small children. They blast loud music by the pool area so good luck with relaxing by the pool and having a swim. Bars of a night were super loud as they are just empty rooms with chairs and tables so very echoy.
In conclusion, DON'T COME HERE IF you want a relaxing holiday, want any good food or drinks, drinks after 11pm and if you can't afford data for your phone. Very disappointed as thought it was going to be a good relaxing holiday, ended up leaving early and going to an area which we go to and love for the rest of our time.
Nick Barker
Where to begin with this .. Been here for a week and the bungalow room and grounds are fine. The location is also a good feature if you want to leave, which you definatley will. The staff are all nice and attentive but there seems to be a lack of staff around the pool/restaurant area. The entertainment staff are nice and seem to also cook poolside on some days? The main problem with this hotel aswell as it needing a re-furb and a good clean- is the food. Dancing with death everytime you eat in the cafeteria as everything is not quite right, not to mention the poolside snack area which also leaves alot to be desired. Salad is dry, meat is poor quality, everything is just strange. THEY SERVE BOILED SPROUTS, CARROTS, GREEN BEANS for breakfast- next to what looks like mini boiled sausages??? I have no idea who this is aimed and is frankly a joke.
Another thing is the pool which blasts music all day which I dont know who this is aimed at either. Other than leaving to go to the beach and spending money in Playa Blanca the hotel is a bit of a mess, save your money and get a villa or go 5 star I recommend.
However some people seem to like it here so maybe its me.
If this was a 2/3 star hotel it still would not be acceptable but they could get away with it, but a 4 star hotel is crazy and I cant grasp how it could possibly be.
PS. The gym is excellent but not sure if it has anything to do with the hotel
Lindsay Paterson
In our opinion HL Club is great. Rooms are dated but clean and very spacious. Whole resort is immaculate and lovely friendly staff. Didnt really bother with entertainment but looked pretty standard for a family hotel. Easy 10 minute walk to marina and some lovely restaurants.
The food is awful. We stopped eating there after couple days. Stone cold, either very overcooked or barely cooked. Selection left a lot to be desired and was actually laughable. Boiled sausages, brussel sprouts and sweetcorn at breakfast was strange. Pasta could have been boiled again as it was that hard after being left out too long. Manager seemed to spend a lot of time sitting talking to other staff but never spoke to customers. Real shame as otherwise its great.
My Booking
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