Diksha mahey

I stayed here for a week, booked through Sunwing. Upon arrival, I was offered a poolside room for an additional $500 USD. While the location itself was good, the experience was very disappointing and did not feel like a 4-star resort at all. There were no water bottles in our room when we arrived at 9:30 PM, and since the restaurants were already closed, we had nothing to drink. Despite calling several times, water wasn’t delivered until the following afternoon. Our room also had a roof leakage, which I reported three times—yet no maintenance ever came, and we were never offered a room change. The room stayed damp and moist the entire time, and I woke up every day with bug bites (though I didn’t see the bugs, they were clearly present in the bedding). The washroom was in terrible condition: broken showers, unclean surfaces, and black mold throughout. The overall cleanliness and upkeep were far below expectations, with no sense of quality or comfort in the rooms. Food was just average, nowhere near what I expected, and the drinks tasted cheap. Entertainment and activities were also lacking—there were no fun pool parties or much to do overall. I believe this resort might be more suited for older guests, but it’s definitely not the place for younger people looking for energy, fun, and a lively atmosphere. Also, if you are not comfortable with animals, this resort may not be for you—there are raccoons and cats roaming around, often jumping onto tables. Overall, this was not worth the money, and I would not recommend it if you are expecting even a proper 4 or 5 star experience.

Mike Smith

Avoid This Resort at All Costs – Complete Disaster I cannot stress enough how terrible this resort is. The food is awful, with a tiny and uninspired selection that makes every meal frustrating. Lunch staff were openly rude and dismissive, offering zero help or courtesy. On top of that, there is blatant discrimination — locals are allowed to treat tourists rudely and take advantage of paying guests, while actual visitors are ignored or mistreated. The ocean is dirty and disgusting, and there is no proper beach to enjoy at all. Guests are allowed to smoke everywhere on site, making it completely unsuitable for families. Every aspect of this resort screams mismanagement, disrespect, and neglect for guests. If you’re looking for a relaxing, family-friendly vacation with decent food and a clean beach, stay far away from this resort. This place is not worth a single penny. Pros: None worth mentioning.
Cons: Terrible food, rude staff, discriminatory treatment, dirty ocean, no beach, smoking everywhere, not family friendly, total mismanagement.

Warda

The resort is huge and beautiful. But not a 4 star Rooms: The rooms are also well kept. They had wifi, tv channels in spanish but good, Shampoo, body wash , fridge was stocked everyday , iron and basic hair dryer. but there is water damage in the hallways and beding though fresh but much older. Balcony locks , make sure you check as cuati are everywhere and smart. We had higher expectations and mainly cuati everywhere were not on our list. I think our room was better than Most people but it was more 3 star. Service: people are friendly , keep kids engaged , lots of activities to do. You will need transportation to go from one place to another. So be prepared for sun and mosquito while you wait for transportation. But the pathway is scenic and neat and clean. So service and peopke overall are very good staff as well. Food: I would stick to restaurant for food there is AC and Cuati do not come inside. The bar has lots of cuati running and touching guest food , so we didn't eat there. We did expect fresh juice, but I dont think it was. overall lots of varieties. Service was nice. Beach: Beach was very neat , nothing poked your feet but they didnt have any sea shells there too but the sand was beautiful. But we didnt! like the water it would leave a smell for days on your feet or wherever it touched you. They also had some pipes running in middle of the ocean so the view was not scenic. We didnt spent more than 1 hour at the beach during the entire stay. Pool: pool was clean , many activities , well kept. We spent our whole day there. Other: they had activities for kids too but it was around 8:30 to 9 so kids were too tired by that time. Also make sure to bring Mosquito spray, it is a must ! Do not encourage cuati or else you will have them in your room and following around you. I would give it a 3 to 3.5 star 🌟

Jessica & Michael Sousa

This resort was nice, could use some upgrades and not the best resort I’ve stayed at. But it made for a lovely vacation. Everyone was kind and helpful. It was small (which we like), quiet and had everything we needed. The main seller was our AMAZING server Alberto Cetzal and chef Rey. You can find them at the French restaurant. Alberto was our favourite part of the trip. Not only was he an amazing server, but was so kind, attentive and his recommendations were perfect! Can’t say enough kind things about him. Overall we enjoyed our stay at bluebay. Thanks for having us!

Fady Basta

I recently stayed at the Blue Bay Grand Esmeralda resort, and I have to say that the highlight of my experience was the outstanding service provided by Andres Eduardo, the VIP Supervisor. From the moment we arrived, Andres went above and beyond to make sure every detail of our stay was perfect. He was always attentive, approachable, and genuinely dedicated to ensuring we felt welcome and cared for. Whether it was arranging special requests, answering our questions with patience, or checking in to make sure everything was going smoothly, his professionalism and warm hospitality truly stood out. Thanks to Andres, our stay felt personalized and stress-free. It’s rare to meet someone who combines efficiency with such kindness, and he truly embodies what excellent customer service should be. Blue Bay Grand Esmeralda is lucky to have him, and I highly recommend anyone visiting to connect with Andres for an exceptional VIP experience.

Shea Larson

We had such a great stay at The Fives Oceanfront! The hotel itself was lovely — clean, calm, and full of good vibes — but what truly made the experience unforgettable was the staff. From the moment we arrived, Eli at reception made us feel welcome and taken care of. At the bar, Fidel, Victor, Karen, Yair, and Haber went above and beyond every single day — friendly, fun, and always ready with a smile (and the best drinks!). And in the dining room, Elvis and Yoe were amazing — kind, attentive, and made every meal feel special. They all made us feel more like friends than guests. My only small wish would be for more seafood options on the off-season dinner menu — but otherwise, everything was wonderful. We left feeling relaxed, happy, and already wanting to come back.

Sandra Humphreys

The staff at this resort is amazing. We paid for bed and breakfast only so we could enjoy local restaurants. So the 'mini-bar' which is stuff in the fridge is only for all inclusive including dinner. There is a kitchen but no dishes or cups, these are extra. Our bed was pretty firm. Our room on the 4th floor had daily noise above that sounded like furniture dragging across the floor. We were there 5 nights, no enjoying the room in the heat of the day. We called twice about it and were told no remodeling going on. If you get a courtyard room, it is noisy from the pool. It opens at 7am but kids were in the pool at 6:30am. The location is good if you plan staying at the resort. It's quite a walk to The Square, but we did it several times. We only had the breakfast which was ok...it's breakfast.

Lisa H

Abraham at the Al Mare restaurant was the best!!! He provided excellent service every visit! Even when he wasn't or server💗 the resort itself is nice, I wish there was more shade at the adults pool as I am very very pale 🤣 also wish there was some type of entertainment but we did go during the off season so no big shock there. One other note (that is not the hotels fault at all) it is quite smelly all around the hotel due to the seaweed!!! So be prepared. Our ambassador Valeria was very helpful I really appreciate all she did!

Anthia Omari-Amoako

Best hotel I have ever stayed at. From the moment I checked in, Eli the guy at the check in was super friendly, informative and helpful. The staff in the restaurants like Yoe, Fernando, Hair, Abraham, Gabriel, Joseph delivered nothing but perfect service everyday, every meal. Don't get me started on the food, it was equally as good as the service if not better. To the chefs who are unseen, this review is to recognise your contributions to my pleasant stay. Thank you. First time in Mexico and definitely not the last because of your entire staff. Puerto Morelos great and a beautiful contrast to the manicness of Cancun, if you fancy a truly relaxing vacation. This hotel is a beautiful oasis of tranquility and beauty. I will definitely come back and stay here. To the staff, keep doing great work and making your guests feel treasured. You are the best. One tiny critique, the TVs were not smart so if you want to watch some netflix, you need to bring a tablet/device to watch it on.

Bill Lindbloom

We so enjoyed our stay! The staff are outstanding! Abraham, Hair and Antonio were so amazing at dinner! So attentive, and professional ; yet so much fun! Victor was excellent at making wonderful drinks! Yoe has a lovely personality and a smile to match! Nymsy is a doll; so caring and helpful! We are overwhelmed at the quality and care of your staff and are blessed to have shared our vacation here with all of them!! William and Dee Lindbloom

Marc-Antoine Roy

We received absolutely exceptional service from Ivàn Uh and Carmén Ramiréz, our two morning servers! Always smiling, attentive, and above all, very friendly. They really took the time to chat with us, which made each lunch even more enjoyable. They also helped us better explore the resort by giving us lots of great advice and helpful directions to find everything we needed (water bottles, ...). Warm, friendly, and professional service. Well done and thank you to them!

C Z

My dining experience at RESTAURANTE Mexico Lindo was absolutely fantastic. The menu offered excellent choices, featuring a variety of authentic Mexican dishes, each cooked to perfection. The quality of the food was outstanding—rich flavors, fresh ingredients, and beautifully presented plates that made every bite a delight. The esthetics of the restaurant created a warm and inviting atmosphere, blending traditional Mexican decor with a comfortable and clean setting, perfect for a casual or special meal. Special thanks to two exceptional servers, Alberto Pech and Clemente. Their pleasant personalities, attentiveness, and genuine friendliness truly enhanced our visit. They were knowledgeable about the dishes, offered helpful recommendations, and ensured we had everything we needed without ever being intrusive. Their service added a personal touch that made our meal memorable. I highly recommend RESTAURANTE Mexico Lindo for anyone seeking delicious food, welcoming ambiance, and top-notch service.

Carrie Bell

We have enjoyed staying at the Barcelo with our family multiple times. The service is incredible and the diners are always very good. On our first evening at the resort we enjoyed the Mexico Lindo. After a long travel day it hit the spot and we were all very pleased. Salvador y Marcos were so helpful with recommendations and they took excellent care of our crew!

Cynthia Arizpe

⭐️⭐️⭐️⭐️⭐️ Luis is amazing! He was so kind, attentive, and always made us feel so welcome every time we came to eat. He checked on us often, remembered our favorite drinks, and went above and beyond to make sure everything was perfect. His positive attitude and warm personality really made our meals feel special. Thank you, Luis, for being such a bright part of our vacation — you made our stay at Barceló Maya Beach unforgettable! 🌴💛

Gratiella Pricop

We had a wonderful stay at Barcelo Beach. This is our 4th stay here. We keep coming back to this beautiful location. Everyone goes above and beyond to make your stay the best possible. We want to recognize Sixto Perez and Yamilet Sigero from the beach buffet. We met Sixto a few years back. He recognized us and the kids and remembered what we liked to drink.He is friendly, professional and always there to help.

clarisse hair salon

Stayed her on September 2025 had such a wonderful stay at this resort! The staff were incredibly friendly and welcoming from the moment I arrived. Everything was spotless and well-maintained — the cleanliness really stood out. The spa day was definitely one of my favorite experiences; it was so relaxing and rejuvenating. My room had an amazing view that made every morning feel special.

Jhonny Alberto Carmona Rosado

We had a really wonderful time at this beautiful and comfortable resort. The service staff was very kind and professional. The beach was absolutely amazing with white sands and shallow beach at least 70 feet out. We loved every second in those clear blue and warm waters. We had very good experiences in the restaurants and especially appreciated the efforts of Enrique and Noa at the buffet restaurant. They really went out of their way to make our experience exceptional. They are both great at their work and very good people. We feel like we made new friends. Also, the staff at the coffee shop were talented, kind and funny. I’ve never seen such beautiful art in latte foam! Our experience at this resort was very happy and relaxing!

Wendy Lara Pino

We stayed at Dreams Sands oct 3 to oct 10. We were soo in love with the beach, just perfect. Calm and super clear water. 20/10. Now our room and hotel areas were very clean 10/10. We were at the preferred beach area and the staff there were just amazing. We got Magaly,Alexander and Ricardo as our servers and they were super friendly and helpful at all times(excellent customer service skills) 11/10. Every one at the hotel waa super friendly and helpful, Laura at the lobby bar was great too and the other lady there as well 10/10. Food was good too, I just wish they had more natural juices and waters available. 8/10. We also had a couples massage, hydrotherapy and facial. We were helped by Sandra, Clarisa and Nicole 10/10. We really enjoyed our stay at this hotel and will definitely be coming back and recommending it to friends and family. :D

Rohit Soni

Amazing property!! Very clean and accommodating. Staff is very courteous and helpful. Two of our servers were outstanding. Eneida was very outgoing and the level of service was A++. Antonio was amazing in the privilege section. He was attentive and knowledgeable of our requests. Keep up the great work!!

Summer Hall

I must honestly say, I’m a frequent traveler and have stayed at many all inclusive resorts. Unfortunately, I was disappointed in this resort. When you first arrive, the resort seems dark inside. It’s very underwhelming. Also, the resort is very outdated. The beach area is limited and not very clean. The common areas were not well kept and you can tell the cleaning is not up to par. My husband booked an ocean view but it was somewhat disappointing to see the dirty part of the resort as part of the ocean view. The room service was quick but honestly there were only a few things on the menu that we actually liked. The buffet for lunch was not good. The Italian restaurant and Hibachi were good. The gym was nice. Three separate times the internet connection went out in our room so we could not watch Netflix. Someone came and fixed it once we called but the last time it went out was the night before we left and they were closed so that was inconvenient. . The bed was hard which did not make for the best sleeping experience. There was a lot of noise at night by the pool so if you are coming here to relax, you may find it hard to at night. The people that worked there were friendly. But the cons far outweighed the few pros. Typically, I don’t want to leave a resort and go home. But this was not the case with Dreams. We were looking forward to getting home shortly after we arrived. We won’t be returning.

Paris

I had a wonderful experience at the restaurant LA TRATTORIA. The food was amazing and came quickly and hot! Our server, Andres Kuyoc was exceptional. He was incredibly kind and attentive and provided excellent service! Would absolutely recommend to others.

Cayla

I had an amazing time as this resort, the staff were outstanding and polite, giving us amazing service. The rooms were amazing as well. If you’re looking for a good server, definitely ask for Manuel Jarquin. We had him through this weeks visit and he was absolutely amazing. Very respectful, good server, waved whenever we walked by, and overall a fun person. Made the experience much more enjoyable and I would definitely recommend! Bien bien bien

Teah Ryerse

Manuel Jarquin was our server for the daily buffet, incredible service, he had a table ready for our family every day! Regardless of the time we showed up! We enjoyed the food and the drinks! Manuel created a fantastic atmosphere and experience that no other server could match! Bien Bien Bien! The resort was also very pretty and nice, there are many many restaurants and shops in the resort and everyone is kind! It seems like they all love their jobs! I was quite surprised by how much had to be paid for as an “all inclusive”. Many extra activities were expensive but the tours that we did pay for, were very good! Overall, wonderful experience. Would recommend and come again! Family and couple friendly!

John Best

Andrea was a great server. We had all of our drinks filled and food brought out in a timely manner. Food was OK but still tasty. Kids loved the pizza!

River Vaniwaarden

La Fuente is amazing! We had Sebastiana and Bianca as our servers and they were fantastic, very attentive and answered all of the questions we had. Food was delicious. Highly recommend checking out La Fuente

Chef Menajem Peretz

It’s my first time outside of Playa del Carmen, and although I’m not really crazy about big hotels, the experience here was great. The pool and the beach are top-notch, and the grounds are truly beautiful overall. The rooms could use a little update — just small details, but the space itself is huge inside. I really missed having good coffee in the morning, something many other resorts offer. The food was okay, though a bit too creamy and with almost no red meat options. Good, but it could definitely be better. Would I come back? Maybe — it’s a great place for groups, and again, the beach is a huge plus.

Simone Maduro

Title: Deeply Disappointed – Unsafe Food and No Accountability My fiancé and I stayed at this resort from April 23 to May 6 while attending the Dr. Joe Dispenza seminar. We looked forward to relaxing for a few days afterward, but unfortunately, our experience was ruined by how the hotel handled a serious situation. On our second day, my fiancé bit into a rock hidden in his salad, breaking his tooth in half. We immediately went to the front desk to report it. The staff member called the manager, who seemed nervous and dismissive. She implied that my fiancé was lying and refused to take responsibility. I speak Spanish, so there was no misunderstanding about what had happened. After almost an hour of back-and-forth, the only help she offered was a couple of Advil pills and a form to sign. The next day, when the pain worsened, we insisted on seeing a doctor at the resort. The doctor was professional and confirmed that his tooth was severely damaged, prescribing medication for the remainder of our stay. Before we left, the general manager met with us, apologized, and promised to file a report with their insurance. He said we’d receive follow-up information. It’s now been over five months, and despite multiple emails and WhatsApp messages, we’ve heard nothing back. My fiancé had to pay $1,000 out of pocket to repair his tooth—even with insurance. This resort showed no accountability, no empathy, and no sense of responsibility for what happened on their property. What started as a dream vacation turned into an extremely disappointing experience filled with disrespect, delays, and broken promises. **** As you can see they replied with vague wording. They have not answered the numerous e-mails and messages we sent them. Although they promised to at least support us by sending it to the insurance due to the fact it was the hotels fault. They could have addressed the issue when it happened in a kind a quick way.. I have been there twice for a seminar. Thank goodness the seminar is also given in many other locations. We wont be back.

Janie Riche

Great vacation the put us in a room with two double beds but the next day they offered us the king we had asked for when booking. They were very friendly and helpful. Even broke our 1000 peso bill for us. The resort is clean, safe, comfortable. Nice pools, beach area, variety of foods. I would definitely stay here again.

Natasha Haq

Great resort with lots to do! The food taste at the buffet could use some improvement (more flavour such as spices and herbs) but the à la carte restaurants are wonderful with great service. The best part of this resort is fantastic beach at the Maya Beach. Lots of fish and crystal clear, turquoise coloured calm water. The resorts itself are in immaculate state - clean, tidy and stunningly beautiful!

Kay Jay

very fun and lots of options for food!!! Teresa Chable gave us excellent service at the Tropical buffet. She was so sweet, and helped make sure our time was amazing! I highly recommend coming to this resort! Everybody is welcoming and there's plenty to do!

Sheila Minsky

Casa de Rosa Dinner Experience From start to finish, everything about our visit was amazing. Fatima and Lea were the most wonderful hosts. They were warm, knowledgeable, and so much fun to be around. The liquor tasting was such a unique touch, and learning about the local flavors made the experience even richer. Cooking dinner together was a highlight as the ingredients were fresh, the atmosphere was relaxed and joyful, and the food turned out absolutely delicious. Sitting down afterward to enjoy the meal we had just prepared felt so special. If you’re looking for an authentic, hands-on experience with incredible food and even better company, Casa de Rose is a must. Highly recommend!

Annie Hsia

Just had the most wonderful family vacation at The Fives! We have 2 young children, ages 2 and 6, and they had a blast the entire time. First the Kids Club is amazing. Karla, Laura and Carolina are so great with children. From the many crafts and activities during the day (treasure hunt, Halloween tshirt painting, pool party) to the face painting and mini disco at night my 6 year old did not want to leave! We have been to other AIs where she didn’t really want to go but this one she kept asking to return everyday! Food is also really good overall. Lunch offerings around the infinity pool and beach are plentiful. We enjoyed eating at the taco place by the infinity pool. Patrick, the bartender there is so nice! My husband and I both like horchata and tamarindo agua fresca and he made it a point to make it for us! Maria at the smoothie bar was also very kind and made amazing juices and smoothies. The a la carte restaurants at night were all very good. We never had to wait for dinner but we also eat early around 6pm each night. There was also live music every night after dinner in the main plaza. Overall a great family resort! We were all sad to leave!

Christine Creel

Casa de Rosa is an wonderful experience I'd highly recommend. We had a group of 16 and everyone shared how much they enjoyed the evening. A night filled with education and tastings of tequilas and mezcals, fun games to get everyone laughing and interacting, and the cooking lessons for authentic Mexican dishes. The abundance of food was unbelievable! And absolutely delicious! And Rosa was a delight! She was humorous, thoughtful, kept everyone engaged, making sure we were having fun, laughing and bellies full.

Dr. Rivera

⭐️⭐️⭐️⭐️⭐️ The Fives Beach Hotel – A Perfect Family Getaway! My wife and I have been avid travelers long before we had our son, and we’ve stayed at many great resorts — The Fives Beach Hotel truly stands out for the quality of the entire experience. There are tons of pools (never crowded!), beautiful views, and plenty of excellent restaurants to choose from. We visited in late October and lucked out with perfect weather — barely any rain. Our 3-year-old had an absolute blast! There’s so much for kids to do here that he never once got bored. What really sets this resort apart is the food. Every restaurant offers something unique and delicious. My wife and I are very picky eaters! Our favorite was The Brasserie — you have to try the steak! For lunch, the Ceviche Campeche at Sea and Olive by the pool was incredible, and the beachside tacos made fresh daily with house-made tortillas were phenomenal — just like home cooking. Heads up, there’s no theater like center, but there are plenty of live shows and dancing events in the evening. The service was also exceptional. Every staff member we encountered was friendly, attentive, and eager to help. All in all, we had a wonderful time and can’t wait to come back!

Angelica Buckley

This rating is solely for Casa Del Rosa. Fatima and Lea did such an incredible job to provide a quality experience! Fatima immerses you into the Mexican culture and makes everyone feel like family! We interacted with people we normally would never start a conversation with! It was amazing! El gallo will forever remember this! Wishing you the best Fatima as you embark into motherhood! Much love! ❤️

Canh Vo

This was our second stay at the Grand Sirenis Riviera Maya, (July 2023 and October 2025) and honestly, it has become our favorite resort out of all the places we’ve visited. While our first trip was great, our October visit was truly exceptional. The resort felt more relaxed, it wasn’t crowded and there were always plenty of chairs available at both the pools and beach, which made it even more enjoyable. Every staff members we encountered was warm, friendly and eager to help. Whether we had a question or needed anything, they went above and beyond to make sure our stay was perfect. It’s a level of care that really makes a difference for us. The buffet were good with a wide variety of food options and the a la cart restaurants offered great dining experience - especially the CARNAL. There are plenty of bars throughout the resort, so a refreshing drink is never far away. The smoothie and healthy drinks next to the pool is also amazing - don’t miss out on the juices! The pools and the beach are beautiful, clean and well maintained. We loved the wildlife around the resort - coatis, iguanas, and other animals up close added a special touch to the tropical atmosphere. The daily activities kept things fun and the theater shows at night were entertaining. Overall, Grand Sirenis has given us two wonderful vacations and we’re already looking forward to returning again. Highly recommend this resort!

Martin Johnston

Just returned from a brilliant stay at the Grand Sirenis Riviera Maya! This resort has everything you could want for a great holiday. The three large pools were beautiful and not overly crowded. The lazy river is also a great addition to the hotel. The variety of bars and restaurants was impressive, and the buffet was good with plenty of options. One of the best parts of the hotel grounds was all the wildlife! We saw spider monkeys, coatis, and iguanas. The staff were incredibly friendly and helpful. Highly recommend!

Danelly Vasquez

WOW — What an Amazing Experience! I want to start by thanking the entire staff — wow, what an amazing experience we had! Everyone was so kind, professional, friendly, and welcoming. My best friend Yaribel and I decided that after more than 20 years of friendship, it was time to start creating new memories together by traveling the world — and we chose this resort as our first destination. Oh boy, did they exceed our expectations in every way! I want to begin by thanking Diana from the lobby — she made sure our room was always perfect and went above and beyond to assist us with a smile. At Casa Alma, Josefat provided outstanding service — friendly, professional, and even took beautiful photos for us. Thank you so much for your kindness and care! At Bar Marimbe, Karla and Alberto made our mornings absolutely delightful. From the first coffee to our favorite drinks, they always greeted us with a smile, laughter, and friendly conversation that truly warmed our hearts. To the shuttle service team — Baltazar, Kevin, and Bryan — thank you for your amazing service and genuine care. You made getting around so easy and comfortable. Aleah, you were always smiling, patient, and willing to wait for us when needed — thank you for being so sweet, respectful, and friendly. You all are the best! And last but definitely not least — from Mixology, the incredible Manuel! You are an artist. Every drink you crafted was made with perfection and love. You are respectful, friendly, humble, and truly made our nights unforgettable. Manuel, you rock! You deserve your own mixology bar — your unique gift for making everyone feel special is unmatched. We honestly didn’t want to leave. Thank you all for making our stay so memorable. We’re already looking forward to seeing you again next year! With heartfelt gratitude, 💖 Danelly & Yaribel

Ian S

This was our first time in Mexico for me and my wife, and although we could only stay for a week due to work commitments, we had an absolutely amazing time. In fact, we’ve already started looking at re-booking for next year! The staff were all polite, friendly, and genuinely happy to help, which made us feel really looked after throughout our stay. The resort itself is large with excellent facilities – you can either enjoy a stroll or use the convenient shuttle service to get around. The food options were fantastic, with so much variety. My wife has a gluten allergy and the staff and chefs went out of their way to accommodate her, which made dining stress-free and enjoyable. There are plenty of pools (two with swim-up bars serving premium spirits included in the all-inclusive package), and never any issue finding a lounger to relax on. Our room was spacious and comfortable – we had two double beds which the staff kindly pushed together for us, giving us even more space. We were also lucky enough to be there for Mexican Independence Day and had such a fun time at the celebrations. A special mention to Eric and Giselle, who were fantastic hosts and made the party extra memorable. Overall, this was a true 5-star experience that we would highly recommend for both couples and families. Can’t wait to come back!

Beth Forshaw

We had such an amazing stay! The staff honestly couldn’t do enough for us – everyone was so friendly and helpful the whole time. Our room was super clean, well-kept, and got a proper tidy-up every single day, which made it feel really fresh and comfortable. We tried a bunch of the restaurants and every meal was great – no bad experiences at all! The food was always tasty and there was plenty of choice. The drinks were just as good. Overall, everything about this trip was easy, relaxing, and fun. We’re already talking about coming back because we enjoyed it that much! Erick really stood out

Etienne Roets

Our stay at Royal Hideaway Playacar was absolutely wonderful! The resort itself is stunning – beautifully maintained grounds, lush greenery, and a peaceful atmosphere that makes it easy to relax the moment you arrive. The location couldn’t be better, with a gorgeous beach and easy access to Playa del Carmen’s shops and attractions. Our room was spacious, clean, and very comfortable – perfect for unwinding after a day in the sun. The staff truly made our stay exceptional; everyone we encountered was warm, attentive, and eager to help with anything we needed. The food was fantastic with plenty of variety, though a few dishes could use a bit more flavor at times. Still, the overall dining experience was excellent, and we appreciated the high quality and presentation of every meal. Only downside was the limited nightly entertainment. Overall, Royal Hideaway Playacar is a beautiful, relaxing resort with top-notch service and a fantastic location. We left feeling refreshed and would definitely come back again!

Oscar

Ok let’s make a simple review because everything was above perfect. Staff, always with a smile making you comfortable super professional to name a few thank you Roberto (animator) Alexa, Alexi, Carlos, Victor, Ulises, Julian, and the great host Yuliana and Kathya and so on. Thank you for everything you are the best. Our concierge Cipriano was super patience and very professional. Food, perfect as much as you want with nice finest restaurants. If you expect lobster very single day just remember how much you paid for the entire package and you will definitely see that you cannot ask for more. Drinks as many you want, all brands all day. It was amazing. Please don’t forget to leave tips they deserved. Hotel, excellent is not a brand new hotel,but is vey well care. Surroundings are amazing it looks like you are in the middle of the paradise too much green and an artificial river with two main pools in front of the beach and a few private small pools with jacuzzi yo spend time with your love. Like I said we travel a lot and this place is in our list to come back. Thank you to all of you from your friends Oscar and Maria.

Rob

The resort is beautiful, on the beach, with nice and clean rooms. The staff is very helpful and friendly. The only reason for four instead of five stars are the included dinners and shows are all by reservation through the concierge, and everything was fully booked until 2130. The stay was incredible and worth coming again

Brandon Fransky

Great place, spent 7 nights here for our honeymoon, food is amazing drinks were good. The semi private pools are a bonus as well. The only negative things I have is that the room always had a musty smell to it until we covered the drains with towels, also for a couples resort we only kept getting one coffee mug put in our room, and we also after the 3rd day not as much refreshments were being put in pur room even when we would leave extra things for the cleaners, also we really notice that if you speak Spanish you get a little more attention from the servers and the resort staff, at times we felt really our of place when in a restaurant those how could speak Spanish would get extra time at their tables. Overall I would love to come back and tell friends to come as well. I've always gone to Dominican Republic, this was my first time in Mexico and will never go anywhere else.

Jason Demers

We spent 10 days at Royal Hideaway Playacar and had a truly wonderful experience. The resort is peaceful and beautifully maintained, with a fantastic beachfront and a relaxed, adults-only vibe. The beds were super comfortable, making it easy to unwind after fun-filled days. The food was great overall, though a bit inconsistent at times. That said, there were some real highlights: the grilled octopus available at several restaurants was excellent, the mole sauce at Spices was rich and flavorful, and the beersicle dessert at Spices was a fun surprise! The real stars of our stay were the staff. Huge shoutout to Gabriela, the best concierge we’ve ever had—attentive, kind, and incredibly helpful. And we can’t thank the activities team enough: Roberto, Carlos, Raul, and Anna brought amazing energy and made every day fun with games, activities, and smiles. We left with great memories and would definitely recommend Royal Hideaway Playacar to anyone looking for a relaxing and enjoyable vacation in Playa del Carmen.

Jennifer Spray

Honest Review of Our Stay at Secrets Riviera Cancun Resort & Spa – Preferred Club September 11–20, 2025 This was our first experience at a Secrets resort in Mexico. Secrets Riviera Cancun is located about 25 minutes from the Cancun airport. The resort itself has more of a boutique feel compared to some of the larger, grander properties we’ve stayed at in the past. Staying on the Secrets side gives you full access to the Breathless side of the resort. The food was the best we’ve experienced at any all-inclusive resort so far. If you’re staying on the secrets side, the Rosewater restaurant will likely become your favorite dining spot. Out of the à la carte restaurants, the Italian and steakhouse restaurants were our favorites. They had great entertainment with daily activities and nightly shows. The staff at this resort were awesome and definitely helped make our experience enjoyable and memorable. A few special shoutouts: Rosewater Restaurant: Yesenia, Jose, and Lino Activities Staff: Angel, Luis, and Erik Pool Service: Charlie Boy Bartenders: Eduardo (Preferred Club Lounge) and Fernando (Energy Pool) Note for beach lovers: If your main priority is a wide, walkable beach or swimming in the ocean, this resort may not be the perfect fit. The focus here is more on the pools, service, food, entertainment, and intimate vibe rather than a long sandy shoreline. Overall, Secrets Riviera Cancun delivered a wonderful blend of relaxation, excellent dining, great entertainment, and outstanding hospitality.

juan nieves

The hotel looks fancy when you arrive, and check-in comes with drinks, which is a nice touch. Staff are generally friendly (special shout-out to Pascual—amazing service). Rooms are kept clean, housekeeping comes twice a day, and they do have top-shelf liquor included. Coffee shop is also a nice perk. Now the downsides… this is a timeshare property, so get ready for the pushy sales pitches. Food is hit or miss: the Mexican food in Spoon (buffet) was honestly the best choice, the Italian restaurant was great, the French I didn’t try because the menu looked weak, and the steakhouse portions are tiny (order doubles). Hibachi is hard to book and requires a strict dress code. Room service is reliable but the menu is limited. Entertainment is almost non-existent after 10–11pm—just karaoke or a short show. No clubs, no real nightlife. Excursions through the hotel are insanely overpriced—they quoted me $1,400 for two parks. I booked the same through my travel service for $790 platinum package (all food, beer, and gear included). Huge difference. The beach? Don’t bother—dirty, full of seaweed, and smells bad. Shops on-site are expensive, and the “free shopping tour” they push is 4 hours long. Better to Uber to Puerto Morelos for about $60 round trip. Overall, the resort looks good on the outside, the liquor is quality, and service from some staff stands out. But with average food, overpriced excursions, and no nightlife, I’d give it 3 stars. Cancun has plenty of better resorts that offer stronger food, nightlife, and beach experiences.

Jessica Lopez

Secrets is by far, a top tier resort. I have had nothing but great experiences at every single Secrets location! You are VIP the minute your taxi pulls up and you step out. The staff is super friendly and very helpful. If you stop and ask them where something is, they literally stop what they are doing and say come on, I’ll show you! All the restaurants are great, and the buffet is always a good choice for breakfast and lunch! Long story short, we booked this resort last minute. Literally last minute. We made the mistake and booked at some Sandos place. Stayed for 2 hrs and called Secrets. They said we have room, come over! It made me appreciate how amazing Secrets resorts really are. I will never make that mistake! They always go above and beyond for you.

Sara Restani

Spent 5 days at this resort Oct 8-12. Food was great at the Rosewater restaurant. Room service food was just ok. Swim-out room tropical view was nice to have but not super private. There was a main walkway right along the edge of the pool so everyone walked past, but the room itself was really nice and comfortable. Staff was fantastic - Pedro in entertainment, Urbano, Daniel, and David by the pool, Ana Maria in housekeeping. You can visit the Breathless side of the resort for the restaurants and nightly entertainment, but we found it very party focused. No 'in-between' spots to hangout in the evenings - it was either party or sit in the quiet. Would be nice to have a space to sit, drink, chat with new friends that had a casual vibe (Rosewater in the evenings was too quiet for us). Food was good at the Grill, but the buffet was mediocre. Beach was disappointing.

Cheyenne McCleese

We had the best time!! We were suppose to be in Jamaica. And last minute hurricane switched us up!! So blessed though bc we met some great people and had great experiences. And Spicey Louis was the absolute best, if you’re going make sure you go to all the Daily activities if he’s there !! Made our vacation so much fun !! 🤩

Aminah Imani

This is a huge resort. It is very picturesque and pleasing to the eye. Initial impression was enticing and provoked curiosity. My favorite experiences were the karaoke room, the spa and the adult pool. This resort has a lot to offer. Several restaurants, a water splash park, fitness activities. You name it. However too many times too often I felt like I was at a bus station or an airport. There were long lines for food, ill proper buffet manners, tons of children some without adults and heavy foot traffic in between places. This had to be my least favorite part. That and The mosquitos. Just a few too many of those as well. Our room had an outside terrace but it was full of mosquitos, many got in our room and visited during shower time. Not fun at all. Apparently it was rain season but they definitely went to work on our skin. Itching after vacation is pretty miserable. They will try to sell you many things on this resort as well. Even after I checked out a saleswoman ran up to me attempting to “share an opportunity of a lifetime”. So gouging for money is at an all time high. Overall I had a good time with my friends and family but I don’t see myself returning. This trip lacked a cultural connection to the destination and with so many things you’re paying for, leaving the resort barely makes sense. I also just wasn’t a fan of the amount of people. All inclusive does not mean exclusive. So keep that in mind.

Ciji Pittman

Moon palace is a disaster now. We’ve been loyal Moon Palace members for over 20 years — and this will absolutely be our last visit. The resort that once represented true luxury and hospitality has completely fallen apart. We were promised resort credits for attending a 90-minute presentation. Instead, it turned into a 3-hour high-pressure sales trap with six different people (Liliana, Pascal, and several others) rotating through our room — despite assurances that it wouldn’t happen. The promised credits were never delivered, and when we followed up, they asked for a receipt that was never even provided. We’ve spent half our vacation trying to fix their mistakes instead of relaxing. The rooms are lackluster, the beach is a disaster, and our room smells like fish. The food is inedible, room service is awful, and the entire experience feels more like a cruise ship upsell factory than a world-class resort. What’s worse — it’s now abundantly clear that Moon Palace prioritizes guests based on how much money they’ve sunk into the company. Unless you’ve invested $1 million or more, you’re treated as second class. Those who’ve invested less than $650K are essentially invisible. In essence, their message is: the more you give us, the better your treatment — everyone else can wait. Moon Palace has lost its shine, its soul, and its standards. Do yourself a favor and RUN to another resort. This is not the Moon Palace of years past — it’s a corporate machine built to squeeze more money from loyal members while delivering less in return.

Jamison Jones

Highlights: Moon Palace sunrise was perfect for our family trip with young children. They loved the kids’ water area and the play room. Restaurants were accommodating with high chairs and plate modifications (smaller versions of entrees). Room service usually took about 30 minutes. Servers and staff were super kind and accommodating. I love when people act kindly even when they know they aren’t getting a tip. Julia and Laura at the salon were very kind, we also loved our servers at Gondola and Riviera Maya. My favorite things were the Flow Rider, Riviera Maya restaurant, and the spa. Keep in mind: The spa and golf facilities were really fun to use with resort credits, but there’s a cap of $300 on the credits for the spa, which sounds like a lot but here they over inflate the prices for everything. Also remember that your resort credit won’t pay extra resort fees and taxes. Expect to wind up paying about $250 per person even if you do all your activities on credits. Expect to walk a lot because this place is huge, they do have golf carts to shuttle you around though. Anticipate a 20 min transit time between Sunrise/Nizuc/Grand and the golf/spa/restaurant complex. Downsides: the beach stinks, literally. There’s a ton of sargassum especially on the north end and no one was using the beach. There are some photos on the website depicting perfectly blue beach water but it’s not true, we drove to hotel zone and Maroma for our beach days. I echo what others have said that there can be some pressuring to “upgrade” to the Grand and attend the membership meeting. Not necessary. Sure the facilities in the grand are newer but there were enough places to eat at Sunrise alone, enough to do, and most the rooms at Sunrise had an ocean view. Most at the grand don’t. I’d only do it if you really wanted a water park but you could just choose a different resort with a water park at a cheaper price point if that was your goal. Funny details: all the workers are required to say “it’s a pleasure” in response to “thank you”, but the more appropriate phrase in English in my opinion would be “my/our pleasure” or “you’re very welcome”. Also the app is chock full of AI illustrations and animations.

Shyam Patel

Moon Palace is a nice hotel but dated. It was nice to see plenty of staff for your needs. The rooms were adequate for the price, we went during the off season so it was cheaper. I would not pay peak pricing for this hotel. We went for a wedding as a large group and they did a good job with that. It was in close proximity to Funky Geisha which was nice. Biggest downside is the ocean. They clean it constantly but you can't go in due to bacteria and the smell is terrible throughout the day.

Shannon Cannedy

Please read before you book!!! I had a terrible experience with this resort and wish I paid closer attention to reviews before booking. My husband and I booked a room at the Sunrise location (there’s 3 hotels within Moon Palace). We were told that our room was on the the far back end of the hotel and we were persuaded by the front desk to upgrade our room to an ocean view next to the pools/attractions. This upgrade was 160$ per night but we were told we had to wait for the room to be ready (about an hour). After arriving to our room, we were very upset to note that our “ocean view” was a very partial view out of the corner and also 2 double beds when we were told king bed. We reported this to front desk and they claimed there is nothing they can do about it as they had no king beds left (highly unlikely as this resort is big). Resort itself was crowded with kids. Very dirty, dead bugs in our rooms. Hallways filled with old drinks/food. Drinks served at the bar were very watered down. Food at the buffets were very bland and seemed like it had been left out there for hours. On our last night, we went to dinner at Momo (one of the restaurants on site) and my husband woke up the next morning with committing and diarrhea which persisted for 2 days. This was an awful way to end our trip. When we reached out the hotel, they emailed back trying to justify that it couldn’t be food poisoning, even though it clearly was, because they have their food inspection certification. Please save yourselves from an awful stay here and choose another resort.

Mary Gonzalez

We had a wonderful experience as always. This is our 4th time visiting. Our butler Leo is one of the best. He made sure our reservations were made and kept us updated with all events. Our room was kept clean and tidy. Our concierge Geny was wonderful to work with at check in. We did not have a good experience with the Yacht as it was canceled twice due to maintenance. Over all we Temptation is one of the best resorts in Cancun. We will definitely visit again.

viviana cotto

My experience in this hotel is always great and pleasant. But my 5 start goes to Adali. Her customer service is impeccable. She makes me feel very special and welcoming, she definitely makes sure I was pleased with my food. She works at the buffet. Am a picky eater, also am very selective with my food, but she when out of her way to satisfy my tastes. Adali made my stay unforgettable. Thank you for your great services and kindness.

Vignesh Uthayasankar

I recently stayed at this resort for 5 days and had an absolutely amazing experience from start to finish. The staff were incredibly welcoming and attentive, the property was beautifully maintained, and every detail was thoughtfully taken care of. Whether it was relaxing by the pool, enjoying the on-site dining, or just taking in the stunning views, everything exceeded my expectations. The room was spacious, clean, and comfortable, with all the amenities you could need. It truly felt like a home away from home—only better! I left feeling relaxed, refreshed, and already thinking about my next visit. Highly recommend this resort to anyone looking for a perfect getaway. You won't be disappointed!

Nick Ross

Jair and Alberto, great waiters. Took care of us for our four day stay. Always making sure we had a full mimosa ready and helping us with our plates and giving us a great experience. Alex was our butler he is great, made sure our reservations were booked. He made sure we had all the accommodations we needed. Request him if you get the chance. Jessica checked us in via ViP check-in between the warm personality and welcoming smile. She took care of us, showing us all the amenities and everything that we can upgrade to. Make sure you grab a mimosa while you are checking in. Dani / Cinthy are massage therapist and made our 80 minute couples massage something to be remembered and cherished. I will tell my grandchildren about this massage. These are just a few of the staff that made this trip a wonderful and memorable experience, come to Temptation Resort and see for yourself.

DeShandy Bennett

OMG where do I begin???? I love this resort so much! They have made my birthday one to remember. My favorite ladies Odalys & Marlene took excellent care of us. They made sure all of my needs were met. Our room service from Bany was also excellent and fast! Angel was amazing with helping us navigate around the resort and helping us to our rooms. I can’t wait to come back! I already don’t want to leave lol. Amazing staff

Justin C

Just got back after 9 days with my spouse for our anniversary and here are my own thoughts. We had gone previously before and spent less than half the price for 7 days, but we had a good time so we figured we'd try it again. Unfortunately, it's really hard to justify the cost after coming home. Service We only had a few encounters with staff that were not friendly, but the staff at the front and the concierge were attentive and that's what we needed most. Room service was very unreliable and we had 3 instances where we waited an hour and a half for service after calling even though the app says 30 minutes and when we ordered on the phone we were quoted 45 minutes. The room service was also super inconsistent with what you got, and it was often a mystery as to how many of anything you would get. 1 order of chicken strips = how many? One night it was 9, another it was 6 with regular mustard instead of honey mustard. Just a let down of an experience for something that should be super easy to get right in 2025. I noticed however, that if you did not tip staff it made a huge difference in the level of service. Staff when it came to drinks or food were way more accommodating and excited to speak with you once you've tipped them but in instances where you don't the attitudes change and this really affected my stay. I felt like we paid a substantial amount of money to get away from thinking about paying for things. We don't want to pay for dinner or have to think about how much this or that would cost, etc. and yet so often I was worried about tipping so I could have a good experience and not have the staff upset with me if I didn't tip enough. This is a hotel/service industry issue overall and the hotel should be paying proper living wages to staff so we don't have to subsidize their living with tips. I think it would also relieve some of the pressure from the staff and just make life easier for everyone. Entertainment I need to shout out Diana for dancing, Gerardo for the teppenyaki (and ratatouille), and Michelle for the bracelets. We had a great time with all of them. The Mexican festival day/dinner was also good along with the mayan ritual dance which was very cool. Overall Would we go again for the same cost? I would vote against it. There are changes since we last visited that were nice, like the plant food menu. The lazy river is also the only reason why we chose this location. The beach was nice most of the time, but considering how little has changed overall between our stays I am left wondering did we get more than 2x the value for the cost? Definitely not. Also I don't know how in 2025 drinking water is still an issue, but other hotels in Cancun have solved this now and you can drink the tap water and not get sick. There were no signs or warning either about the water still not being potable, and I only knew to avoid this already because I got sick on our first trip after accidentally drinking it. I really wanted to love this resort and just have a no-brainer place to go back to every year, but unfortunately expectations were not met.

Jessica Hennigan

Excellence Riviera Cancun is truly its name, excellence in every way! My cousins, sister and I stayed from September 19–22 and it was the most relaxing, elegant escape. From the moment we arrived, we were greeted with a warm towel and a glass of welcome champagne (such a thoughtful touch that set the tone for an incredible stay). The service was beyond amazing, every staff member made us feel genuinely cared for. Huge shoutout to some of our favorites: Santos from the pool area, Jose our wonderful server at The Grill, Avid at Basmati, Luis from the Martini Bar, Xochi who kept the pool activities fun, and Francisco from the front desk. Everyone went above and beyond to make our stay special. The food was incredible and every restaurant was a hit! The Kitchen Table buffet had so many fresh, tasty options, Chez Isabelle was absolutely delicious for dinner, and Lobster House became our go-to for breakfast and lunch. We did wait around 45 minutes for dinner at Spice and The Grill, but it was well worth it! Even the room service was excellent. The resort itself is beautiful: multiple pools, a lazy river, and a swim-up bar make it easy to unwind anywhere you go. We loved spotting iguanas lounging around and cute coatis wandering the grounds! They also have some fun nightly shows! The only small downside was the time of year we visited..the sargassum (seaweed) was pretty bad, so the ocean wasn’t its usual crystal blue beauty. But honestly, with how much there is to enjoy on the property, it hardly mattered. We definitely recommend Excellence Riviera Cancun and we’ll absolutely be back!

Jason Harper

Recently returned from an amazing experience at this very excellent resort with my wife and friends (16 nights) Restaurants: these were mostly all serving food at very high levels and overall were better than we expected. Our favourites were the Mexican themed nights, Agave & Magna and not forgetting the Kitchen Table breakfast buffet..so much choice! Bars: there’s lots of bars dotted around the resort, our favourite was the Excellence Club Lounge, just exquisite for evening cocktails! Pools: So many to choose from, but we stuck to the excellence pool close to block 8 as it was the quietest but had some atmosphere and the Cielo bar. Overall, for us, it was the staff that made us and our stay so very special. The Pool Concierge team were consistently superb and we have to single out the young talent that is Joel - we were so impressed with his personal qualities that belies his age whilst being so very professional. When poolside; we were kept hydrated and well ‘watered’ by the most affectionally attentive Moises! We loved his sense of humour! Amable, also kept us going in the same personable manor when we occasionally used the beach; she’ll willingly keep you well fed and watered all day. We also wanted to note Jennifer, the supervisor from the Magna restaurant. We only visited the once (the best filet steak I’ve ever had) but she would always approach us to ask how we were right upto the moments of leaving the resort. Overall, it really was the staff that completed our experience, the genuine attentiveness that they show you landed so well with us, this goes beyond those I’ve mentioned above too as they all, in their own way made our holiday special, so thank you all! Our only concerns were that the beach was always affected by the seaweed and the sea was brown (not the fault of the resort) so if you’re a lover of crystal clear & turquoise waters, you may need to consider another resort but this did not affect our stay as we took various snorkelling trips, our favourite was the ‘Jungle Tour’ what a lot of fun that was! Viva Mexico!

Angela Sherrill

We just returned from the most incredible week at Excellence Riviera Maya, and I can’t say enough good things about this resort! Everything from the food to the service to the activities was outstanding — but the people truly made the difference. Diana from the Fun Team was the absolute highlight of our trip. She’s one of those rare people who instantly makes you feel like family. Every single day she greeted us with a huge smile, remembered our names, and went out of her way to include everyone. Whether it was pool volleyball, bingo, or the cocktail-making class, she brought so much energy and joy that you couldn’t help but have fun. She genuinely cared about everyone having a great time — and because of her, we did! Angelo on the Fun Team also deserves a big shoutout — he’s hilarious, quick-witted, and so entertaining. At the Excellence Pool, Matilde (aka Sebastian) was amazing. He somehow knew our names and favorite drinks from day one and treated us like VIPs all week. The food was incredible everywhere we went, but Chez Isabelle stood out — the French onion soup was sooooo good! We loved how much there was to do every day — pool volleyball, games, classes — you can be as active or relaxed as you want. Excellence Riviera Maya truly lives up to its name. The staff makes this place special, and we’re already dreaming about our next visit. If you go, make sure you find Diana — she’ll make your trip unforgettable!

andrea mead

I can’t think of a single bad thing to say about this hotel and the staff. You are made to feel so welcome and treated with such genuine care that I have never experienced from a hotel before. The food was unreal, we didn’t have a single bad meal. Our favourite restaurants were Agave and Magma. The breakfast/lunch buffet had so much choice and the drink options were so varied. Our room was in block 8 and had an ocean view which was stunning. Even in a rainy day, the staff were there to keep you entertained if you wanted it, but not pushy if you didn’t Special mention to Joel from the Excellence pool area who was so lovely and made me feel very special on my birthday. Also Moses and Mariana for their tireless work on keeping us hydrated. Everyone works so hard to keep the guests happy and I hope they are appreciated.