Melanie Jaquez

Room: completely outdated. There’s mold on the ceiling. Bathroom mirror is tarnished. We killed a cockroach on the last night. AC works but could be stronger - we had to leave a room key in always to keep it on. They do provide you with iron and mini blow dryer in the room. Food: you need to reserve restaurants at 0700am in concierge or through the app for the next day. Spots fill up quickly. Italian restaurant was not too good. Mexican was good! Oh, and you have to go to the buffet for dinner, you need to make a line to go in. I could not fathom that in an all inclusive. Anywhere you go they serve a lot of steak which was fresh. Pool: beautiful! Gets cleaned every night. In the morning, it is cold but by early afternoon is feels like a hot tub. No bar inside the pool which sucked because you constantly need to get out for drinks. Beach: DISGUSTING! It has seaweed everywhere and the water is brown. It also literally smells like a toilet. It was gross.we rented a jet ski and If you go deeper in, the water is actually clean and blue - so that’s an option. Drinks: watered down. You literally have to tell them to make it stronger and even then it’s straight ice. Staff: somewhat friendly. They just try to do their job and stay out of trouble. Nobody is amicable or there to conversate. We are big tippers and didn’t feel the urge to tip as often because we felt like they didn’t tailor to our needs . Like I said, the bare minimum. Overall, definitely doesn’t seem like a 4 star hotel .

Le Ho

We had an amazing stay at BlueBay Grand! From the moment we arrived, the staff made us feel welcome and relaxed. The resort is beautiful — stunning ocean views, clean and comfortable rooms, and plenty of fun activities to enjoy throughout the day. The food and drinks were great, but what truly made our experience unforgettable was the outstanding service — especially from Jorge, one of the servers at the resort. Jorge was incredibly kind, professional, and always had a warm smile on his face. He made sure we were well taken care of every time we saw him, and his attention to detail and friendly attitude really stood out. Jorge, thank you for going above and beyond to make our vacation so special! Your hospitality made a huge difference, and we truly appreciated everything you did. We can’t wait to come back to Blue Bay — and we’ll be looking for Jorge when we do!

Paulo Jimenez

The positives - the kids club. Lovely staff who make your children feel welcomed and loved. Great activities to keep them entertained throughout the day. Eli was great always keeping us informed and sending us pictures to make sure our kids were ok - Food. We found the buffet to have a good variety of dishes - coffee shop. Angel and Cristian were wonderful. A welcoming smile and always ready to prepare a delicious coffee - Entertainment. Evening shows were outstanding. Very entertaining and well prepared. The negatives - front desk staff. Not friendly AT ALL. Didn’t take the time to explain buffet schedules or provide directions on where restaurants, pools were located. Basically it felt like “here are the keys figure out the rest” - Rooms. Not to the best standards. Paint peeling off the ceilings. And looked old - customer service at buffet. Although food was good, service was very poor. Trying to get a spoon was a challenge. Wait staff felt bothered every time we asked for a spoon or for more water. - internal transportation. Golf carts use to transport guests are always full. And drivers most of the times are mad/upset like they don’t want to be there.

San Dip

I don’t understand why so many negative reviews on this resort. We stayed BlueBay grand Esmeralda with our two kids. Upon check in we upgraded our rooms to partial ocean view $300 cad to be closer to the ocean and main pool. Its well kept good room nice view but, i don’t mean other basic rooms are the same. The food was amazing we enjoyed until last minute of our stay. Very friendly staff from kids club to bar tenders to servers to reception good people. The ocean though it’s not swimmable. The entertainment was also is okay except the music selection. Overall for the money we paid it was a great deal.beautiful landscape too.

Santiago Martinez

Honestly, I enjoyed my time at Blu Bay Grand Esmeralda. Like many resorts, they welcomed us with a nice drink, and the overall atmosphere definitely had that vacation vibe. The resort is quite large, so we used their little carts to get around, which was convenient, though sometimes we had to walk if the wait was long. The food and cafeteria were decent—nothing extraordinary, but perfectly okay for a relaxing getaway. Our rooms were clean and cozy, providing a comfortable space to unwind. We did encounter a slight issue with the AC, which was inconvenient, but we managed to get past it. The beach was nice, and the activities offered kept us entertained. Overall, I’d rate my experience at around 3.8 out of 5. The transportation to our room sometimes took a while, and we had to walk a few times, which was a bit tiring. The AC issue was bothersome, especially for my wife. One of the things we liked the least was the pressure to buy a timeshare; they tried to sell us aggressively, and the vibe in the conference room wasn’t very comfortable, even though the price wasn’t bad. Despite these issues, I still had a good time with my family and enjoyed our stay. Thanks, Blu Bay, for the memories!

David Clark

Stayed here 4 nights with another couple in a two bedroom oceanfront suite. The rooms and service are great . We are Emerald prestige members but you won't receive the same benefits as other prestige locations unless you upgrade to an Epic package which we did not . The walk to town is easy walk down the beach and the people in the town are very friendly. The food is pretty good but be aware the restaurants are pretty hot and with the seaweed smell eating can be a challenge if your sensitive to the pungent odor. One night we decided to order room service as we couldn't go outside . The problem is not the beach directly in front of the hotel which is pretty clean it is the massive amount of rotting seaweed just up the beach. I know this is out of their control as a staff but it still affects your trip negatively. The last day here on a Saturday the only real place you can kind of escape the smell is the rooftop pool and they closed it for a wedding. I can see it being closed for a few hours or half a day but the whole day closed....it's one of two pools and it is unusable to other paying guests and we had no notice so we could plan something else. . All in all we probably won't come back due to the sargassum smell and the lack of communication.

Valeria Collier-Vick

Our group of 10 had an amazing experience. Eli Perez, Front Desk, was especially helpful, attentive, and went above and beyond. Maria was also exceptionally supportive. We needed dietary considerations and reservations to maintain our full schedule. The restaurant service teams were wonderful. We felt so special. I highly recommend this property.

Holly Cole

The Fives was my nieces wedding venue last month. It was fabulous. 65 wedding guests and everyone felt special and well taken care of. The staff were fabulous. The venue was absolutely beautiful. Everyone had so much fun. Food , pools, location and rooms were perfect. Thank you so much to The FIVES for making it such a wonderful experience for us all.

Jacqueline Sue

We had an amazing stay at The Fives Oceanfront! From the moment we arrived, the service was exceptional—huge thanks to Luis, Cristina, and Gus for being so warm, friendly, and helpful. The resort has a boutique feel, is beautifully maintained, and offers modern, clean rooms with stunning beachfront just steps away. The à la carte food was consistently delicious, and we loved how close the resort was to local shops and restaurants—it made exploring the area on their complimentary bikes so easy and fun. We also took advantage of the many on-site activities, like yoga, bracelet making, macramé, and even soap making, which added a fun and creative touch to our stay. They also helped us book some great excursions, making it a well-rounded, stress-free vacation. If you’re looking for a relaxing getaway with great food, beautiful surroundings, and a touch of local culture, this is the place!

Paris Townsend

I was here for My wedding on July 12. Myself and entire wedding party stayed here so we booked out 42 of the rooms they had. Just say the least we took over the hotel. I arrived on the Thursday with my wedding bridesmaid and grooming, and the check-in was very smooth. They knew our group was coming so the entire staff was wonderful from start to finish. They accommodated Us to the max capacity. Myself and husband was upgraded to the presidential suite, which was so nice of them to upgrade us to. A lot of my family got upgraded rooms as well. They booked out private dinners for us since we had a large group with us. We booked out a welcome party on the beach and had a blast. We played same volleyball. We were in the pool. They got us our own personal bartender and food cookout so all the wedding guests wouldn’t have to go into the normal restaurants. It would just be a faster access to food and drinks! I have visited this hotel Four times now And with this trip being my wedding trip, they did an incredible job. I worked with Ivan Who got my number and WhatsApp and we communicated the entire time. With all my wants and needs. All my guests said they loved their rooms and the food and the drinks and just thought the whole hotel was beautiful. A lot of of them went to the town and they said they love that as well! Everyone who worked my wedding was so accommodating and the set up was beautiful. We had an incredible time and I highly recommend anyone wanting. Intimate destination, wedding to come here. Everything was top-notch and I really appreciate all the help the staff gave us. I’m really happy that we were able to provide some entertainment as well. We had a young vibrant, College reunion basically and everyone told me how happy they were to be at the venue at the same time as us because we brought a lot of energy and good vibes. I’m looking forward to one day coming back for my anniversary. Please do yourself a favor and book this hotel for yourself, you will love it!

Kent Bird

We spent 8 days here and it was hard to come back home. This place is amazing and the service is incredible. I would highly recommend Barcelo hotels, they do it right. The service was great from everyone but Joel Hernandez was our favorite. He waited on us at the buffet for breakfast on six of the eight mornings only missing us on two because we went on two all day excursions. He set the tone for our whole day and genuinely remembered us and what we told him we were doing that day, he would ask us about how it went the next day he saw us. I could go on, but see this place for yourself. You won't regret it. Thanks again!

Yvette B. Reyes

Location is great if you're not going to go very far. You really don't need to leave. The hotel rooms are very nice and the service is good. However the moisture here from the humidity is palpable, with a light sweat showing up on the tile floors in the room. Thankfully they do not have carpet in the rooms. Everyone has been extremely friendly and helpful. Service has been excellent. The pool's are exceptionally clean and it's a plus that they have swim up bars.

Nien

The hotel is very good. Everybody is very nice and helpful. It’s a big complex, lots of things to do. Everything is very clean. Rooms are a bit dated, but overall it’s good. The buffet is different every day, there are also lots of a la carte restaurants to choose from. The drinks at the mallbar are delicious, mango margaritas are a must try. Paola is one of the servers there, she’s very friendly and helpful.

Lauren Damewood

We just got back from a week at Maya Caribe and it so great! Everyone was so kind and helpful. It was easy shuttle from airport, check in, room was clean and stocked with beverages. Book your dinners early, they do fill up and the food was so good! Bottled water everywhere, but no issues with water. The bar will make u anything u can think up, the entire staff was amazing. All the guests were great too, notbing wild and super nice and considerate. Beautiful beach and pier! 10/10 would go back asap! We were bummed to leave. The spa is amazing too!!!

Jazmin Torres

We've stayed at multiple Barcelo locations in Mexico and this one surprisingly was the worst. The room was pretty and had an ok view. But we needed to get room service to bring up sheets and blankets for the two day beds. The rooms were organized and stocked daily. The service on the other hand was disappointing. We've never had this bad of a service from start to finish. Staff are not friendly. It seams like they avoid you. I can count on my hand how many staff were genuine and attentive. And that was the staff at the premium check in and 2 staff at the buffet. At the other Barcelo locations we usually get a gift the first day of being at the hotel. We did not get it this time. When asked about it, it felt like we had to push it to get it. In the end on the last day there we got a plate with 2 chocolate covered roses and a travel size bottle of champagne. Keep in mind we were supposed to get a basket of fruit. They don't come ask if you want a drink at the pool. You have to go to them. And when you do they are annoyed. When you want to check on extra activities and transportation for the activities, the staff there is rude and annoyed of you just for asking basic questions. The hotel is kid friendly but it felt more like a party spot for young adults. And maybe that's why the staff are the way they are at this location. We won't be coming back to this specific location. And not everything is included in this all inclusive resort. They have a bowling alley, water park and a few other activities you need to pay for.

Paul Grannon

We had a great stay, the service was amazing especially for being at full capacity. Diego Mendez served us in the buffet area and was so great that we asked for his area each time we went for dinner. Thank you so much for your exceptional service Diego! Take care mi amigo, see you next time! 🇲🇽😎👍

Artur Nowakowski

It’s a huge hotel so don’t expect personal service, you’re pretty much just a room number. Staff often seem uninformed and not particularly interested in helping. Food is average and the rooms are fine but nothing special. On the bright side, there’s plenty to do, especially for kids. Lots of pools, slides, basketball courts and other activities. The beach is a real highlight with beautiful white sand and a great place to relax. Overall it’s an okay spot for a family holiday, but nothing really stands out.

Gaetz Barrie

We had the absolute pleasure of being served by Jorge at Santa Fe Steakhouse during our stay at the Barcelo Maya Resort, and he truly made our dining experience unforgettable. From the moment we were seated, Jorge greeted us with a warm, genuine smile and immediately made us feel welcomed and taken care of. His attentiveness, professionalism, and friendly demeanor stood out right away. He anticipated our needs before we even had to ask and provided thoughtful recommendations that perfectly matched our tastes. The food was fantastic, but Jorge’s exceptional service elevated the entire evening to a whole new level. It’s rare to find someone who brings so much passion and care to their work, and Jorge did just that. He was not only an incredible server but also a genuinely kind and engaging person. If you’re dining at Santa Fe, we highly recommend asking for Jorge — he’ll make your night one to remember. Thank you, Jorge, for going above and beyond!

Richard Martucci

We had the absolute pleasure of being served by Eduardo Balam during our stay at the Barcelo Tropical buffet, and we cannot say enough wonderful things about him. From the very first meal, Eduardo made our family feel so welcomed and cared for that we immediately requested to sit in his section for every dinner. He went above and beyond to take care of every single one of our requests, always with a warm smile and incredible attention to detail. What stood out the most was the special care he gave to our two children, aged 8 and 4. Eduardo treated them with such kindness and patience, making sure they had everything they needed and even anticipating their requests before they asked. Because of Eduardo, every meal felt like a special experience. His exceptional service, professionalism, and genuine warmth made our vacation truly unforgettable. We are so grateful to him and highly recommend requesting Eduardo’s section if you have the opportunity. He is truly one of a kind!

NG

This hotel was truly amazing. I have finally found an all inclusive that I will keep returning to. Every single restaurant was amazing. The buffet was also delicious. We were never disappointed by the food. Every staff member that we spoke to was so kind. We had an issue with our AC on night 3 and they quickly changed our room so we had no complaints about the situation. There are so many activities to do at the hotel! They have a bowling alley, a small rock climbing wall, 18 mini golf, a club, a mall, go karts, an escape room, a haunted house. We were never bored! We also did the flotation experience at the spa which included a massage and it was very relaxing and the best massage I’ve ever gotten thanks to my masseuse Maki! It was also so easy to get reservations at the restaurants, even the same day. On our last day, we had reservations at the Santa Fe steak house restaurant and it was amazing. The steak was so well cooked, definitely top 3 steaks I’ve ever had. Luz was such a great hostess and was so attentive. I can’t wait to return and I’m counting down the days. This place was heaven on Earth.

Dee H.

My family had a great time each morning at breakfast thanks to Guillermo H and Antonio. Every morning they come with good energy and a smile. We made sure we came back every morning and sat where they were servicing. They made our mornings even better

Natalie Johnson

We recently stayed at the Barcelo Maya Beach Resort and it was great! I want to give a shout out to head Bellman, Angel Serrano! He offers excellent service! He is so kind, friendly, and helpful! He goes above and beyond to make sure the guests have an outstanding experience! Thank you Angle Serrano for helping make our stay a 10/10!

A Ryz

Big resort, food is average constantly out of things like soup and wings for lunch. Crepes and condensed milk for breakfast. There is no service on the beach, limited waiters at the pools. The room is so moist. Even bed sheets always feel wet. It takes over 45 minutes to check in in the premium lounge, as there is only one person working there. Dolphinarium was closed for all 10 days we were there, even though Dolphins were there.

R S

I'll stop editing and get to my review 😀 Ok, onto the review .. The grounds and hotel are stunning, hands down beeeeeutiful!!!.💚💚💚💯💯 The medical services were excellent!! As I got very sunburnt even with spf 50, please have stronger I recommend 😀 The coco bongo does happen, and when it does, it's fun to even watch or enjoy joining !! , it's fun the interaction between many countries of people together💚 (even if I'm not the one in there all the time it's fun to watch people dancing and pool parties 😀) wish there was fun like this a couple times a day even. For those that want the pool bar ( i dont drink hardly at all ) but they shut the bars down super early. The bubbles and fountains are shut off at 630 . People are on holiday and let them enjoy themselves, is all . The shows and theater were excellent !!!!! The michael Jackson and Cultural shows were so much fun !!! They have minimal music playing during the day, which i kinda missed as being on holidays it's what we came for , food, drinks, fun, relaxation , entertainment, and excellent service and facilities ! The stores, malls, transportation, and on-site things to see and do are excellent 👍 The prices to purchase things are incredibly overpriced, though. So I didn't buy anything there. Every check-in is supposed to get 4 al a cartes. Booked the day we checked in and could not get any until 9 at night on the second last day we leave. Could only book 3 at bad times. Making people pay for kids things like the watersides on the resort, which just paid 12000 Canadian to come here after tipping very, very well is not a good thing.kids stuff everywhere should just be included as it gives parents also time to kick back and relax while the kids have fun which equals happy kids happy parents 😊 The pillows n beds are so-so too good , some pancakes and some good pillows,lol the towels are like sandpaper, there are zero faceclothes here. The excursions are incredibly overpriced for the experience, unfortunately. The poor dolphins are in small pools, not an attached ocean pool, which was sad to see their limited space. 😔 However and unfortunately, The bartenders are grouchy , none interactive during any point of the stay, and they don't even seem appreciative to receive tips.many times, we recieced the wrong drinks, lol. But... The cleaning/stocking staff & the staff at the dining were excellent and loved seeing them 💚🙏💚💯 The food was ok to good. Very well presented at the buffet, the japan al la cart is a must , I lived off meat cheese and pickles and the odd grilled meat ,red onions in literally every salad and waaay to much of it. lol If you're into deserts , you hit the jackpot! There is an ice cream bar also which had amazing raspberry & coconut ice cream!! The blended drinks like pina colada and strawberry were horrible everywhere, except they make amazing mojito's, espresso martini are a solid 10 😀🤘🤘 We also paid for a king-size room and was put into 2 double beds. There are no real snorkeling areas that aren't super dangerous to be in by getting smashed into the reef at the pier to see fish , however, the stingrays were right in front at the beach! Super cool !!! But be cautious at the pier as there are no calm places with safe snorkeling areas around the pier. It would be awesome to add a grab bar under and beside the pier for people to hang onto and get the full experience of snorkeling on Site there as there are hundreds of fish in the area there ! 😀 On a great note, in front of the main resort has safer beautiful waters to swim and enjoy! Overall the beach is amazing and so is the water.👌💯💯stunning stunning ocean 💯 I accidentally left my wedding ring in our room been trying the front desk, they gave me an email that doesn't work, the website has no contact emails for lost items or guest services help directly to each resort. The main company's email doesn't work either, lol. Please let me know ow how I can reach you by email to see if I can recover my ring, please.

Alethea and Jaime Mauro

We stayed a week as a family at Maya beach and overall had some good times but I am not sure if we would return after our first experience. I will start with the positives but will also highlight the BIG negatives of the resort. The good - The beach is beautiful (yes seaweed at times BUT resort cleans), it is great having access to 4 resorts, the poolside hammocks are a great place to relax. The pools are great and well loved by our children. Gardens are beautiful. There were a number of staff who made our stay much better. When you receive a staff member who smiles and is friendly they stand out in this hotel. SAMANTHA MATUS from activities is a ray of sunshine 🌞 she made great conversation, she was interested and engaged with us whenever we went to hire sport equipment and my boys and I felt so welcome by her. Regina in premium level was always friendly, smiling and happy to help. housekeeping made us smile everyday with them arranging my sons teddies in different positions on the pillows and bed - it became a fun game between my son and housekeeping. Helen in room service - is delightful, efficient but with a big smile and very sweet. There were other wait staff and service staff in the main buffet, spa, activity stations that also were respectful and did There jobs well and with a smile .As a premium guest the daily access to the hydrotherapy at the spa was a highlight. The BAD Unfortunately friendly staff in this resort is not guaranteed. Particularly in our resort poolbar and poolside restaurant. My husband is Latino and we are english speaking (but speak a little spanish and make an effort always). Some staff treat you with no common courtesy, like dirt on their shoe. Sad but true and it really starts to dull the shine on your holiday. By the last few days we were looking forward to leaving. For example, One morning when asking at bar for water in spanish (Buenos dias, dos aguas por favor) he went to fridge, turned to talk to other staff, grabbed water bottles stretched arm and slammed them on the bar without looking at us. We were shocked by numerous situations like this . We understand that not all guests are easy BUT here it doesn't matter, even if polite staff can be RUDE. My son also accidentally left a bag and ball at the grill and despite all our efforts it was never returned to us - sadly it had sentimental value. We expected honesty and trust at a 5 star resort. Interestingly the staff at Colonial poolside restaurant and bar were more welcoming- so seems like it it might be a management issue at Maya beach. We are not regular resort holiday people but have been to many different resorts in our lifetime and never experienced such polar opposites in staff service. It's sad because our family loves and respects mexican cultura and have found the people so friendly in many parts of the country

Emily Wellstead

We had a fantastic family holiday at Grand Sirenis and couldn’t be happier with our experience! From the moment we arrived, the staff were incredibly polite and welcoming, making us feel right at home. The location was perfect — beautiful surroundings and easy access to everything we needed. The rooms were clean, comfortable, and well-maintained, which made our stay even more relaxing. The food was absolutely delicious, with a wide variety of options to suit all tastes. There was always something new to try, and the cocktails were a real highlight — expertly made and never over-poured. Entertainment was also top-notch, with something fun happening every day and night. A special mention to Emily, who brought so much energy and talent to by the pool — she truly made the days extra special for the whole family. Overall, we had an amazing time at Grand Sirenis. Wonderful food and drinks, great service, spotless rooms, and a warm, friendly atmosphere. Highly recommend — we’ll definitely be returning!

Silvia Duarte Sanmiguel

DO NOT stay in this resort, it’s a scam. Zero stars. The staff try to bait you into buying a timeshare by being nice and helpful, but if you don’t buy, the nice guy act ends and they treat you like dirt. I was told that I had to move my bags from the room that I paid within one hour or else they don’t know what will happen to my belongings. I was 45 minutes away from the hotel with my 3 year old and I had to drive back to pack my stuff because I had to move to a lower cost room. They insisted that I attend a timeshare presentation (about 3 hours) even though my 3 year old had a fever. They simply didn’t care, and when we declined their offers, they turned nasty and vindictive. We left the hotel 2 nights early because a manager in the membership department made a not-so-veiled threat against my husband when he voiced our complaints. We had to find another hotel with my sick boy because we didn’t feel safe. On top of all that, the food and drinks are terrible. A lot of other people were disappointed with the entire hotel. Please if you want to have a peaceful and nice time in Mexico don’t stay there. And when I asked for my money back, they said it’s not possible.

Stu Morland

Superb hotel. A wonderful experience for the entire family with everything catered for and more. It seems there is no detail too small for the staff like the shuttle service - classy touches. However, rooms appear a little dated - ours certainly is and the fact we couldn’t have a second bed in the room and had to use the sofa bed split for a 5 star hotel is not in keeping with the rest of the place.

Lisa Kearns

A Truly Unforgettable Family Vacation! ⭐⭐⭐⭐⭐ We just returned from an incredible stay at Grand Sirenis Riviera Maya Resort & Spa, and we’re already dreaming about going back! Everything about this resort was top-notch, but the highlights deserve a special shout-out. The food was absolutely phenomenal — from the buffets to the à la carte restaurants, every meal was delicious, fresh, and beautifully presented. There was something for everyone, and even our picky eaters found favorites they couldn’t stop talking about! The rooms were lovely — clean, spacious, and beautifully maintained. We loved coming back to our comfortable room after a day full of activities and relaxation. Now for the best part: the entertainment — especially the pool entertainment! A huge thank you to Erick and David, who went above and beyond to make our stay magical. They were simply amazing with our four children, keeping them engaged, laughing, and active all day long. The games and activities were so much fun — not just for the kids, but for us parents too! It’s rare to find staff who truly care, but Erick and David made us feel like family. This was hands down one of the best vacations we’ve ever had. Grand Sirenis has a special place in our hearts now, and we can’t wait to return! 🌴

Mark Ahrens

Rooms are very clean and comfortable. Housekeeping does a bang up job! Grounds are magnificent! Always seeing workers cleaning and maintaining. The staff must be very happy here because they are polite, attentive and professional in appearance. Always a greeting and a smile. Front desk staff are welcoming and friendly, making sure you understand everything you need to know. The concierges are friendly, attentive and go out of their way to get to know you and work hard to arrange restaurant reservations and other information needed. The themed restaurants are exquisite! The new gastronomy style really pumped up what we expected for food at an all inclusive resort. Overall, I highly recommend this place as place fit for families and for couples.

Joyce Sapir

This is a beautiful property with wonderful service. Clair and Omar were always available and made our stay even better! My granddaughter has so much fun getting to see the various animals wandering around. And, all the pools are immaculate and easily accessible. The Spa is beautiful and top notch The food is very good, with some better than other. But, I expect that at an all exclusive. My only complaint is the open bathroom situation. There are blurred doors on the toilet and shower but as soon as you get out it’s open to the room. But, I will still be very happy to come back here again and again!

Kate Y

I had an incredible stay at The Fives Beach Hotel & Residences! From the moment we arrived, the staff went above and beyond to make us feel genuinely welcome — everyone was so friendly, kind, and attentive. The resort was consistently spotless. Housekeeping maintained our room beautifully every day, and the cleanliness across the entire property was truly impressive. The food was delicious with a wide variety of options to suit every taste. There was always something new and satisfying to enjoy at each meal. One of the things I appreciated most was the thoughtfully planned daily programs. They were engaging and diverse, offering opportunities to try new things and keep the day feeling fresh and fun — I was never bored for a second. The spa was a true highlight. The space itself was calming and beautifully designed, and the lovely scent in the air made it even more inviting. It was the perfect place to relax and unwind. The pools were crystal clear and clearly well cared for — swimming or just lounging by the water was an absolute pleasure. All in all, it was a wonderful experience, and I highly recommend this resort to anyone seeking a perfect blend of relaxation, cleanliness, great service, and enriching activities.

Traci Parker

Great place and location! Staff was helpful, we had Juli as our ambassador. She was amazing. Even went out of her way to help us get some medicine for my daughter’s ear swimmers ear! The property is understaffed at the pools and a few areas are more run down- but is genuinely well maintained. All the food we ate was great! Housekeeping department is also amazing.

Morgan Mousley

Omar and Claire were fantastic concierge! They helped us with anything we needed and were super friendly! Freddy at the swim up bar is the BEST! He is a lot of fun and keeps the drinks flowing! We got massages from Aida and Betty! They were fantastic! The whole spa experience is a must do with the hydra therapy and the relaxation rooms overlooking the jungle. The whole resort is beautiful. The restaurants are all delicious!

Erin Berkey

Spent a few days at the fives for a girls trip. We had three bedroom residence and it was lovely! The beach area is small and was full of seaweed so we did not get in the ocean. The food was good but not excellent and we waited to get into the Italian restaurant for three hours. They really need to take reservations! I had a massage and the whole experience at the spa was exceptional. Highly recommend Betty for a massage.

Katie Hall

This is not our first time at the Royal Hideaway and what keeps us coming back is the incredible staff! Our villa concierge, Sandra, is incredible and makes sure our entire stay is perfect. The pool and restaurant staff is so hard working and intentional. The restaurants are always a great experience with delicious cocktails and food selections and we can’t wait to come back!

H

My partner and I had the pleasure of spending 11 days at this all-inclusive, adults-only resort as part of a package holiday with British Airways. Our stay was nothing short of exceptional. The staff went out of their way to ensure we were comfortable throughout. In particular, our personal concierge, Fernanda Montoya, made every effort to make our holiday truly special. The resort boasts excellent amenities, including several swimming pools, a variety of restaurants and bars, as well as a spa and gym. The entertainment team worked tirelessly to provide a range of daily activities and events. As a gay couple, we had some initial concerns ahead of our first visit to Mexico, particularly about how welcome we would feel in Playa del Carmen. However, we were made to feel completely safe and at ease from the moment we arrived, which allowed us to fully relax and enjoy our holiday. We very much look forward to returning to this wonderful resort in the near future.

Ry

Came here since my usual place was booked out. It was also the best priced for all inclusive that I could find at the time. Honestly, this may have replaced it at the top of my list! The staff was AMAZING, the food was AMAZING, and everything was perfect. I’m pretty picky about my hotels but this one hit everything on my list. There is even a cute shopping area across the street if you want to explore or shop. There are 6 restaurants, all with unique menus. You do need to reserve dinner times, but there is a concierge desk within every hotel structure. Staff was all super on top of things and room service was on time and more than enough. 100% recommending to everyone I know and definitely coming back some day. The only thing that I would recommend for people visiting Mexico (in general) is to make sure to look into seaweed growth during the summer months. I believe it is at its peak between May-October and it makes it difficult to enjoy the ocean. This is not the fault of the hotel as they had people trying to clean it up every day and I didn’t do any research before booking. 1000/10 best hotel I’ve been to

Tyler

Great experience staying here, the service was excellent and all the employees made us feel welcome. The rooms are spacious and separated into small villas, the grounds are beautiful with several pools. There are 5 restaurants on site with several types of cuisine to choose from and they are all pretty good. Great location right on the beach and it is well take care of. My only complaint is there could be more nightlife activities (they did have karaoke, a few shows, and bands throughout the week). Just FYI the crowd is more couples and older folks, which is totally fine but I went with some younger singles friends. Great value overall!

Anji Anj

AVOID AT ALL COSTS – MONEY STOLEN FROM WALLET AND NO ACCOUNTABILITY This was by far the worst hotel experience I’ve ever had. During a short 2-night stay, someone entered our room without permission and stole cash directly from a wallet that was inside a zipped backpack. When we checked in, we were asked if we wanted housekeeping—we clearly said NO, since our stay was brief. The next day, hotel staff knocked, and again we told them no service was needed. We left the room for a couple of hours, and when we returned, we noticed the bed had been made. Immediately we checked our belongings and discovered that money was missing from a wallet hidden inside a backpack. We reported it right away to the concierge, security, and the manager. They reviewed key card logs and confirmed that the same staff member who we turned away earlier had entered the room. Despite this obvious red flag, no real action was taken. We were told they “interviewed” the staff and that was it. No follow-up, no compensation, no accountability. The hotel itself is outdated and poorly maintained—definitely not worth the risk when there are plenty of safer, better-reviewed hotels nearby. After the incident, we didn’t feel safe even leaving the room, constantly worried someone might come in and go through our things again. Some of the staff were genuinely kind, and we hate to place blame on everyone, but after what happened and how it was handled, we completely lost trust in this hotel. This clearly isn’t the first time something like this has happened — look through the reviews and you’ll see multiple mentions of theft. Sadly, the hotel still hasn’t taken any serious steps to prevent it or make things right for guests. I would never recommend this place to anyone. Your safety and belongings are clearly not a priority here.

Erin Pfenning

This was my first experience in Cancun. Dreams Sands was stunning. The service was wonderful from the start. Greeted at the door by a personal concierge then taken to the VIP lounge. (worth the extra few bucks) There were a few special staff that paid extra attention to us, Gerson by the beach who never let our drinks go warm, always offering water too, Gustavo who made sure I had a chair with a good umbrella daily. Marge at the spa whose hands have cured me of months of stress. So many great entertainers, good food with a great variety. The service was top notch. Housekeeping, room service, beach service and every restaurant was perfect. We will be back

Lydia Jordan

My family of 10 visited the resort mid June 2025. We had a blast! Service was at lounge area was superb. Not sure of names but I believe it was Lucinda and Margaret American spelled, regardless these ladies were excellent at their jobs. Made our stay enjoyable everyday. The resort was lively and had great entertainment. The rooms were just okay but we were barely in them. My only negative was the elevators were so slow. Thanks for a great time, J Family.

whitney mullins

First time at an all inclusive resort and loved everything about it. Service is excellent, food delicious, rooms were great. The pool guys were great always having my chairs and towels ready for me at the beach also the guys at the bar we great! Never wanted for anything. I will definitely be back!

Parker Johnson

Walls are paper thin and hollow doors to connecting rooms. Don’t care for the sales pitch when checking in about seeing another resort. Food so far is alright. Service all over the resort has been great . Our room is supposedly a suite but it’s not. Definitely nothing presidential about it and definitely not an upgrade in my opinion.

KL

The Dream Sands Cancun truly felt like paradise. The beach had the cleanest, calmest water I've ever experienced. The food was good for a resort, and the staff were absolutely incredible-so kind, attentive, and helpful with every detail. Our room was very clean, though a bit dated, but it didn't take away from the experience. I will definitely be coming back. Don't hesitate to book here- you won't regret it! My only small disappointment was that the espresso machine broke three days before we left, and as Europeans who love our coffee, that was a letdown. But overall, everything else was amazing. We traveled as a family of seven and had a fantastic time.

Tan Love

Our family absolutely adores Moon Palace, especially our kiddos. This is our 3rd visit. Since they made the honor roll, we asked where they wanted to go, and without a doubt, they said moon palace Mexico. We love the service, and kids love the game rooms and kids club. The food was good and we enjoyed eating at both resorts. Please note: You'll be asked to do a 90 min presentation upon arrival after check-in. You can say NO, but if you do decide to go, please note that they will do EVERYTHING in their power to get you to buy even when they say there is no obligation to buy. They will drop the prices to get you to commit. Even when we were walking out to get the shuttle, the rep was still asking us to make a deal after we spoke with 3 people upstairs... a bit ANNOYING, but know that you can say NO and stand firm on that unless you wanna buy. We went to the grand and were not impressed at all. The kids like the pool and play room, but we all prefer the food at Nicuz and Sunrise, we felt it was way better, especially the buffet. Pizza is better at The Grand, though. Overall, we will definitely return to Moon Palace but only to Nicuz or Sunrise.

Erika Lubeznik

My family and I just got back from Moon Palace Sunrise and had such an AMAZING experience! We will absolutely be back! Food was top notch every where that we ate, the staff was so kind and always smiling at the kids. My 6 year old got injured on one of their slides (which was falling a part) and they handled it extremely well and followed up multiple times to check on him. If you have kids I would absolutely suggest Sunrise! Save your money and skip the Grand as tons of people staying at the Grand were down using the pools/kids area at Sunrise! The only thing was when we checked out they kept trying to have us sign up for our next stay and we had to say no about 30 times in a matter of 15 minutes… which is not how you want to leave the resort. (So just be prepared) Overall we will 100% be back!

Hilda Fernandez

We stayed in the Grand Moon Palace Cancun Hotel two weeks ago and the service was astonishing. All the installation, the personnel, and the restaurants were excellent. The hotel exceeded all our expectations. In particular, I would like to extend special thanks to Mrs. Ana (Manager of the buffet restaurant at SunRise Moon Palace Hotel). She was very special with our daughter, who has several food allergies. We have never received this type of service in any other restaurant. She was worried and very kind in providing quality and safe food for my daughter. That personalized service is priceless.

Rickey Meeks

I had a great trip visiting Moon Palace end of May into early June. The weather was beautiful and I had great experience with the excursions and the time at the resort. One highlight moment for me was the SPA. I had one of the best massage ever. She was friendly and knowledgeable of what she was doing. If you anyone needs a great massage try out Selene. She was amazing. I would definitely recommend her to anyone. I would definitely come back again. 10/10

Dead Pool

Huge Resort with Awesome accommodations based on location in the resort. They are divided by names "The Grand" being the first stop when you enter Moon Palace. The Grand has laser tag, bumper cars, buffet restaurants and a huge water park. I stayed at the Sunrise location which is a good walking distance from the pool and restaurants so if you want to reserve a good hotel spot make sure you add The Grand because you'll have to pay an extra $200.00 to go there if your stay isn't at that location. It's an extra $300.00 to use the golf carts to ride around the resort if you want. The staff are all stars and phenomenal. They made the stay excellent including the food and drinks. The chef, cooks, servers and housekeeping give them all raises. The pool is a fun time with the walk up bar to the pizza and snacks. Awesome time don't hesitate and enjoy family fun here at The Moon Palace resort.

Christian Tupas

Checked in with my wife for honeymoon 7/12/25. This was our very first time trying an all inclusive resort. The Resort offered us Drinks as we were checking in and were greeted with big smiles. We got the preferred junior suite and we would definitely be back again. The good: - When we wanted our room cleaned, Julia was very thorough and clean. - The food and drink selection were great - Three choices of pool - Staffs were awesome, Adrian, Oscar, Luis and Mario were so friendly and helpful - Bartenders from Secrets to Breathless were really great at making those cocktails - Rosewater Restaurant was really good, Balthazar our server's customer service was great. - Can go to Breathless for additional choices of Restaurants The Bad: Not really a deal breaker nor bad but the beach was Mid. On a good day it looks blue that compliments the pool. it is nice to hang by the beach side come sunset time. Only thing I would change was the pool temp in Secret's Side. It was a little more than warm and it would've been nice to dip into a cold water when the Sun and temp was hot.

Maren Timms

This was our third stay at Secrets Riviera Maya and it never disappoints! The staff is truly what makes this place special—everyone is so kind, welcoming, and goes above and beyond. The food is always delicious with so many great options, and the entire resort is incredibly clean and well-maintained. We’ve been to several resorts, but this one always stands out. Already looking forward to our next trip! Some of the staff that were highlights of our trip included: Cruz – Pool Bartender Cruz was incredible every single day—always upbeat, friendly, and on top of everything. His great attitude and top-notch service made hanging out by the pool that much better. Luis – Manager at Asian Restaurant Luis went above and beyond like no one we’ve ever seen. We were celebrating a special occasion, and he made sure every detail of our dinner was perfect. Truly made the night unforgettable. Luis & Lopez – Preferred Bar Bartenders Luis and Lopez were awesome. We’ve been to several Secrets resorts, and they stood out with how carefully they made each drink. Lopez even gave us a tequila-tasting lesson—it was a blast!

Julie Dean

Absolutely wonderful stay! I have been to the Cancun area several times and am always looking for the best resort for an affordable price. I was blown away with the service, food, and drinks here! Luis made the best Espresso martinis. Every staff member was incredibly helpful. I loved that the Secrets side is more relaxing and chill, but you can go to the Breathless side for more pool options and restaurants. The rooms are so clean and I loved the jacuzzi bath on the balcony. I know everyone mentions the seaweed on the beach but they do a great job cleaning it up every morning. Overall great resort!

Stephanie Filer

The pros: The staff were top notch - especially Luis in the Preferred Lounge - he made the best drinks & had us walking past several bars just to get a drink from him. The food was good, the space was clean, the activities provided something for everyone, and the facility was small enough to get anywhere quickly but large enough to allow for 3 pools with different vibes & multiple restaurants. The free hydrotherapy that came with our package was nice. The infinity pools were gorgeous. The pool themes Thu-Sat were fun at the party bar. Go to Rosewater for breakfast & lunch vs. the buffet. The cons: The room was close to construction that woke us up every morning at 7am & they were unable to re-accommodate us. The room service menu was extremely limited, especially compared to other resorts so that was a bummer, especially when there are gaps between when the pools stop serving food and when dinner starts. The taco bar covers that 2 hour gap but only if you eat meat. We wished there was an easier place to keep track of all the stuff going on (kayaks from the beach, all the pop-up activities, etc. Even with the app & screen ads, we wish there was a full schedule on the TV or in the room to reference since the WiFi didn’t always make the app use possible and it was just a lot going on that we missed. Overall, would definitely recommend & would return (as long as Luis is still there). :)

Anthony Leidelmeyer

Fantastic Resort! Secrets property was beautiful. There are 2 resorts for the price of one. Breathless Riviera Cancun is part of the same property. Secrets is more upscale and quieter whereas Breathless is more about fun and more lively. Only Secrets reservations were allowed on that side. Best of both worlds. Food was excellent at Rosewater, Coquette French (best restaurant there), Nook Cafe (ice coffee drinks/Gelato), Strip Grill (get the filet, skip NY strip). Room was always super clean and staff VERY friendly. One of the best experiences was the hydrotherapy at the resort spa (included with some packages) was AMAZING. Another surprise was the live music by the pool. Blackhorse band is 2 guys playing guitar of popular songs and fun to sing along. And couple playing electric violin and electric guitar was wonderful. Only negative was the beach is a bit rocky and lots of seaweed left on the beach. Bottomline = GO!

Susan Brown

From start to finish, our experience at Sutra was nothing short of outstanding. Christen, our waiter, truly went above and beyond—he was warm, attentive, and made sure every detail of our visit was perfect. You can tell he genuinely cares about creating a memorable dining experience. Juan—truly one of a kind—added a fun and personal touch, and Lorenzo clearly runs a tight ship. The entire restaurant runs smoothly, and the atmosphere was both inviting and energetic. Huge praise to Christen for setting the tone with his exceptional service. He made us feel welcome, taken care of, and appreciated. Can’t wait to come back!

Nathan Bullard

Our stay has been great. Alex, our butler was a standout helping us anyway we needed with anything. Fabulous couples trip. Every one of the staff was extremely friendly. The nicest staff I've ever been around at a resort. Thank you for a great trip.

China Smith

Well, this was quite an experience. I absolutely would do it again. If you're a prude this is not the place for you. There was a lot going on here. We had such a good time and met some wonderful people. If you're not into topless which is optional here then this is not the place for you. If you're not into nudity this is definitely not the place for you. There won't be many pictures to post because cameras are not allowed on the poolside because of the nudity so there's not much to see. If you like to party then this is the place to go. I would recommend that if you don't want to listen to the partying all night rent a room on the quiet side. Otherwise, you are not going to be able to sleep cuz they party up until 3:00 and 4:00 a.m. Thankfully we were on the quiet side so we could barely hear any of that going on. I also recommend booking the cheapest room you can get because the amount of time that you don't spend in your room is crazy. We literally got up in the morning left the room didn't come back to change until dinner time. Then partied, came back to sleep. Then rinse and repeat. We spent no time in our room it worked out wonderfully.

Jorge Andrade

This is my fifth visit to this resort and it is awesome. Everything you need is in one place. The staff is excellent. The rooms are great and anything you need is at arms reach. I did four stars instead of five because the pool DJ probably is the only thing that needs to be replaced not sure if it’s the same guy all Week or how long he’s worked there. That being said with all the different restaurants and amenities, you cannot go wrong! I will be sure to book again. Hopefully, they’ll be a different Pool DJ.

Chris Brengartner

We had a blast! This was our seventh vacation at the resort. When I think about Temptations so many incredible people who work at the resort come to mind. First, Israel.. He works at Sea Flirt in the mornings. What a fantastic server! He is always so welcoming and accommodating. Next, Alberto…who works in the spa. I saw him twice on our last trip and he was able to work the knots out of my neck and back. I hadn’t been pain free in such a long time. Once again in this trip, Alberto was able to relieve the pain in my neck and back after a couple times seeing him. I highly recommend getting a massage with him. Up at the Sky Bar is Wendy! Her smile and service is impeccable. Wendy remembers returned guests and treats everyone like family. Thanks for taking great care of us! Finally to our butlers, Leo and Mariana…thank you for constantly checking in with us, always by phone and in person throughout the day. You made us feel so at home and were there for whatever we needed. You two are the BEST!! The staff is terrific. A quick shout out to …JJ, Cowboy and the gal that signs guests up for photos (her name at the moment escapes me). She is always so bubbly and sweet. Until next time…❤️

Robert Rivera

We spent 9 days at the resort and I will say it is one of the best so far. The attention to detail on behalf of the staff is immaculate. They have great performances each day and the resort itself was a fun time. Yessenia, Joel, Antonio and Matilde from Bar Sol would constantly remember us and greet us by name. It is in the little details that make this resort great. I met Antonio during my stay and even though he worked on the administrative side - he went above and beyond to answer all my questions and take care of our needs. All the staff is great but I hope the resort acknowledges they have the best team. This alone, will make us come back! Marino from Prelud Bar was exceptional. We would always come back and he would remember us. Our orders, recommendations - he was great. Thank you all! One more thing - Reinaldo and Fernando at the Grill is the best. I hope you can all meet him. He was the sweetest. Took care of us and made sure our experience at dinner was fantastic

Brooklyn

Lucia, Elizabeth, Moises, Veronica, Angelo, Enrique, and Alba were all amazing! Everyone was so friendly and helpful even with my odd requests(asking for a juice to be put in a water bottle). The room was beautiful and made up every day. The food was decent considering it’s an all inclusive. Breakfast was probably the worst of the meals, but the other were great! Pool service was also good most of the time! Pools were beautiful. Would come back!

Jennifer Mather (JMather)

⭐️⭐️⭐️⭐️⭐️ 5-Star Review Excellence Cancun – A Truly Exceptional Stay From start to finish, our experience at Excellence Cancun was nothing short of amazing. The resort is stunning, the food is fantastic, and every detail is thoughtfully designed to make your stay unforgettable. What truly set our visit apart, though, was the incredible staff who made us feel like royalty every day. 🙌 Huge thanks to Enrique Somalia Enrique went above and beyond with his exceptional service. He was warm, professional, and always anticipated our needs before we even asked. His attention to detail and friendly attitude made every interaction feel special. People like Enrique are the reason we will definitely return to Excellence Cancun! 💦 Shout-out to Cecilia at the pool Cecilia worked tirelessly to make sure everyone was comfortable and cared for. Whether it was keeping towels stocked, helping guests with a smile, or staying on top of everything during busy hours—her dedication didn’t go unnoticed. Thank you, Cecilia, for your hard work and positive energy! ⸻ If you’re considering a stay in Cancun, Excellence lives up to its name in every way. Beautiful property, impeccable service, and unforgettable people. Can’t wait to come back!

Noreen Choe

What a wonderful escape! My girls and I went away for a relaxing vacation and it was just what we were looking for. The service was excellent. Matilde served us on the beach and we felt so spoiled! Jorge was our poolside server and he went above and beyond. Always remembering what drink we wanted, served us while we were IN the pool, and had poolside chips and fresh guacamole! He did it all with a smile on his face and very friendly! Gerardo was our chef at the Hibachi table for our last night and his energy was contagious! It was a great way to end our short trip. Definitely a great escape!

Sarah L

Our family recently returned from the most incredible vacation at Excellence Riviera Cancun, and we’re still glowing from the experience! From the moment we arrived, we were welcomed with kindness and thoughtfulness- every single staff member went above and beyond to make us feel at home. The service was nothing short of world-class: attentive, warm, and genuinely caring. You can tell that everyone here truly takes pride in delivering exceptional hospitality. The resort itself is stunning, with beautifully manicured grounds, sparkling pools, and a breathtaking beach. Our rooms were spacious, immaculately clean, and luxuriously comfortable. Every detail was thoughtfully designed to ensure a relaxing and memorable stay. As a family, we had so much fun together—there was something for everyone! From relaxing by the pool to exploring activities and enjoying amazing live entertainment in the evenings, there was never a dull moment. Whether we were enjoying a casual breakfast or a fine dining dinner, every bite was a delight. We especially LOVED our excursion to the ruins with Iram! Best guide I’ve ever had- so knowledgeable and fun to learn from. Thank you to the amazing team at Excellence for making our family vacation so special—we'll cherish these memories forever!