Diksha mahey

I stayed here for a week, booked through Sunwing. Upon arrival, I was offered a poolside room for an additional $500 USD. While the location itself was good, the experience was very disappointing and did not feel like a 4-star resort at all. There were no water bottles in our room when we arrived at 9:30 PM, and since the restaurants were already closed, we had nothing to drink. Despite calling several times, water wasn’t delivered until the following afternoon. Our room also had a roof leakage, which I reported three times—yet no maintenance ever came, and we were never offered a room change. The room stayed damp and moist the entire time, and I woke up every day with bug bites (though I didn’t see the bugs, they were clearly present in the bedding). The washroom was in terrible condition: broken showers, unclean surfaces, and black mold throughout. The overall cleanliness and upkeep were far below expectations, with no sense of quality or comfort in the rooms. Food was just average, nowhere near what I expected, and the drinks tasted cheap. Entertainment and activities were also lacking—there were no fun pool parties or much to do overall. I believe this resort might be more suited for older guests, but it’s definitely not the place for younger people looking for energy, fun, and a lively atmosphere. Also, if you are not comfortable with animals, this resort may not be for you—there are raccoons and cats roaming around, often jumping onto tables. Overall, this was not worth the money, and I would not recommend it if you are expecting even a proper 4 or 5 star experience.

Jessica & Michael Sousa

This resort was nice, could use some upgrades and not the best resort I’ve stayed at. But it made for a lovely vacation. Everyone was kind and helpful. It was small (which we like), quiet and had everything we needed. The main seller was our AMAZING server Alberto Cetzal and chef Rey. You can find them at the French restaurant. Alberto was our favourite part of the trip. Not only was he an amazing server, but was so kind, attentive and his recommendations were perfect! Can’t say enough kind things about him. Overall we enjoyed our stay at bluebay. Thanks for having us!

Warda

The resort is huge and beautiful. But not a 4 star Rooms: The rooms are also well kept. They had wifi, tv channels in spanish but good, Shampoo, body wash , fridge was stocked everyday , iron and basic hair dryer. but there is water damage in the hallways and beding though fresh but much older. Balcony locks , make sure you check as cuati are everywhere and smart. We had higher expectations and mainly cuati everywhere were not on our list. I think our room was better than Most people but it was more 3 star. Service: people are friendly , keep kids engaged , lots of activities to do. You will need transportation to go from one place to another. So be prepared for sun and mosquito while you wait for transportation. But the pathway is scenic and neat and clean. So service and peopke overall are very good staff as well. Food: I would stick to restaurant for food there is AC and Cuati do not come inside. The bar has lots of cuati running and touching guest food , so we didn't eat there. We did expect fresh juice, but I dont think it was. overall lots of varieties. Service was nice. Beach: Beach was very neat , nothing poked your feet but they didnt have any sea shells there too but the sand was beautiful. But we didnt! like the water it would leave a smell for days on your feet or wherever it touched you. They also had some pipes running in middle of the ocean so the view was not scenic. We didnt spent more than 1 hour at the beach during the entire stay. Pool: pool was clean , many activities , well kept. We spent our whole day there. Other: they had activities for kids too but it was around 8:30 to 9 so kids were too tired by that time. Also make sure to bring Mosquito spray, it is a must ! Do not encourage cuati or else you will have them in your room and following around you. I would give it a 3 to 3.5 star 🌟

Sj Torres

The resort staff is so friendly and attentive. The food has been delicious and the whole property has been very clean and well maintained. Would come back again! Elizabeth, Pamela, and Camille were so friendly and great!

ash garcia

I had the most lovely time at this resort with my family. It is very family friendly, the food is AMAZING, and all staff are so nice. Pamela, Ellie, and Camille are the best and gave us such a wonderful experience. Best energy!!

Shea Larson

We had such a great stay at The Fives Oceanfront! The hotel itself was lovely — clean, calm, and full of good vibes — but what truly made the experience unforgettable was the staff. From the moment we arrived, Eli at reception made us feel welcome and taken care of. At the bar, Fidel, Victor, Karen, Yair, and Haber went above and beyond every single day — friendly, fun, and always ready with a smile (and the best drinks!). And in the dining room, Elvis and Yoe were amazing — kind, attentive, and made every meal feel special. They all made us feel more like friends than guests. My only small wish would be for more seafood options on the off-season dinner menu — but otherwise, everything was wonderful. We left feeling relaxed, happy, and already wanting to come back.

Bill Lindbloom

We so enjoyed our stay! The staff are outstanding! Abraham, Hair and Antonio were so amazing at dinner! So attentive, and professional ; yet so much fun! Victor was excellent at making wonderful drinks! Yoe has a lovely personality and a smile to match! Nymsy is a doll; so caring and helpful! We are overwhelmed at the quality and care of your staff and are blessed to have shared our vacation here with all of them!! William and Dee Lindbloom

Alyssa Stegemoller

We always love staying here. It’s a great price for the product. However it’s the spa that always stands out. This trip, we have three different spa days booked! From our last trip, Alfredo was the person who stood out the most and made our trip amazing in the spa. So glad he is still here! He’s made our trip incredible and relaxing. Also, we’ve had Marlet in the spa and she is amazing! They’ve made it a great baby moon for us! Alfredo is the kind of staff that you want to come back because of! My only wish is that the lobby bar was staffed. We’ve sat there multiple times but never had service. Other than that, i would recommend this place to all…especially the spa!

Gillian

I stayed at The Fives Oceanfront for a week and must say it was amazing. Every single member of staff was so attentive and kind I cannot thank them enough. The room was good and well stocked (we were all inclusive). The food options at dinner time could’ve done with a bit of variation, however The Ro Marley Beach house breakfast & lunch options were soo good they made up for it. It is quite small but I personally prefer that, there were some activities during the day that were fun & quirky.

Lisa H

Abraham at the Al Mare restaurant was the best!!! He provided excellent service every visit! Even when he wasn't or server💗 the resort itself is nice, I wish there was more shade at the adults pool as I am very very pale 🤣 also wish there was some type of entertainment but we did go during the off season so no big shock there. One other note (that is not the hotels fault at all) it is quite smelly all around the hotel due to the seaweed!!! So be prepared. Our ambassador Valeria was very helpful I really appreciate all she did!

C Z

My dining experience at RESTAURANTE Mexico Lindo was absolutely fantastic. The menu offered excellent choices, featuring a variety of authentic Mexican dishes, each cooked to perfection. The quality of the food was outstanding—rich flavors, fresh ingredients, and beautifully presented plates that made every bite a delight. The esthetics of the restaurant created a warm and inviting atmosphere, blending traditional Mexican decor with a comfortable and clean setting, perfect for a casual or special meal. Special thanks to two exceptional servers, Alberto Pech and Clemente. Their pleasant personalities, attentiveness, and genuine friendliness truly enhanced our visit. They were knowledgeable about the dishes, offered helpful recommendations, and ensured we had everything we needed without ever being intrusive. Their service added a personal touch that made our meal memorable. I highly recommend RESTAURANTE Mexico Lindo for anyone seeking delicious food, welcoming ambiance, and top-notch service.

Helga2015 Helga

We were very pleased with the service at Lindo Restaurant at the Barcelo beach. Francisco Munoz greeted us with his wonderful smile, showed us to our table, and wished us a good evening. The presentation and service of the food were top-notch. They know how to cook meat—it was incredible. The ice cream for dessert was the most delicious! Thank you for your service.🫶

Sonya Maher

Our stay here has been wonderful, we enjoyed La Comedie the most of all the restaurants. What made it especially excellent were our waiters Jose Hernandez & Juan Velazquez. We had a lot of food restrictions in our group and they went above and beyond with every dish for us, I really am so grateful for this experience and their expertise. Thank you both for making this a memorable trip with some amazing food!

Cheryl Groves

Family of 13 went for a week in September, Pros: Lovely large clean rooms Great water pressure and hot water Beautiful clean spotless grounds No problem getting loungers or seats anywhere (probably the time of year) Friendly, helpful and wonderful staff Great selection at Buffet, for non Gluten Free. The other restaurants had a good but limited GF menu and all food arrived at the same time. So we all ate at the same time. None of the GF got sick which is wonderful Enjoyed the restaurants that we visited Especially the Tokyo The young fellow who was at premium in palace was so helpful and wonderful, the manager in the buffet who helped our gf group at breakfast tried his best, and our waiter Misael Hernandez and crew were great (the rest of the names I have lost, sorry) Premium lounge was nice Highly recommend for families the kids had a blast. Beach was cleaned very quickly when needed Cons: Check in was slow, but the fellow who helped us when it was our turn was wonderful Coffee bar needed, please! Gluten Free service at buffet was painfully slow. Not a lot of selection for kids who are GF, ie gf pizza or chicken nuggets, wings etc. Found ordering room service actually meant that we all ate together. You app needs help, very useless

Nadya Green

The hotel is nice. I've been coming here twice a year for the last seven years. But in the last race, I saw that there were not enough sun beds. Especially at the "adult pool". Not because there are more people. But because some people come very early, "take sun beds, put towels or a T-shirt and leave for the whole day. I watched one couple use a sunbed for 15 minutes a day. And no one could use the guards. People come to the pool, see "everything is occupied" and leave, although there is no one there. In addition, smoking is now allowed in the "adult pool". And since the pool is surrounded by tall bushes, and the sun beds are close together, you have to breathe cigarette smoke. In addition, the cost of the hotel has gone up significantly. Probably many people planning a trip do not know that it is a 1-hour taxi ride from the Airport to the hotel and currently costs 200 USD one way!!!!! Yes, the hotel offers a shuttle service, but with the types it will cost $ 100. It's not cheap either. I used the transfer once and cursed everything in the world. It took me 5 hours to get from the airport to the hotel!!!!! The driver was taking other passengers to the hotels. And it only sounds good "no more than three stops". That's what they write. In fact, the driver needs to get off the highway and drive deeper to the coast to the hotel reception, pick up passengers, and drive back to the highway. It's really creepy.... I imagined that I had to go back with this "transfer".…… I calculated what time I have to leave the hotel to catch the plane..... I already took a taxi back for $200. In conclusion, I will say that now I will go to another hotel.

Anastasia Matchak

Juan was very welcoming and made our dining experience truly amazing. He went out of his way to make sure everyone was happy and provided excellent service throughout the night. He truly made us feel welcome and like we were home.

Willliam Jones

I recently stayed at Barcelo Maya Caribe for 5 days. Overall, it was an average experience—not terrible, but not amazing either. The biggest issue was the air conditioning in my room, which never fully worked. I had to call maintenance three separate times during my stay, which was frustrating. The buffets were also underwhelming in terms of variety and quality. On the positive side, check-in was quick and smooth, and most of the staff were friendly and helpful. The room itself was more worn down than I expected, but it wasn’t dirty or uncomfortable. If you're looking for a budget-friendly option and don't mind a few inconveniences, it might still be worth considering. Just don’t expect luxury.

Ekaterina S

We had some issues with/in our room, but they were solved IMMEDIATELY. I have never had service like this. We also got a new room! The new room is awesome! We want to thank the staff and the manager for their very professional and kind handling of this situation. All the people working at Barcelo are doing a great job and deserve a „thank you“! Our honeymoon is saved! Thanks!

Kent Bird

We spent 8 days here and it was hard to come back home. This place is amazing and the service is incredible. I would highly recommend Barcelo hotels, they do it right. The service was great from everyone but Joel Hernandez was our favorite. He waited on us at the buffet for breakfast on six of the eight mornings only missing us on two because we went on two all day excursions. He set the tone for our whole day and genuinely remembered us and what we told him we were doing that day, he would ask us about how it went the next day he saw us. I could go on, but see this place for yourself. You won't regret it. Thanks again!

Rak

The Maya Caribe is one of our favorites. We thought we booked two rooms Premium Level swim up. Jaqueline in Premium check-in was gracious when pointing out our error, and with her supervisor Michelle ensured we got the rooms we were expecting. Was actually surprised how good the views were from the upper level Jr Suite. The Premium rooms are all renovated, very comfortable and worth the upgrade.The staff are always great, Emilia and Yordi at the pool bar, Estella and Maria in the buffet. Kitchen staff were accommodating with dietary restrictions, housekeeping all super sweet to make our stay more comfortable and easy! So many activities or do nothing, your choice! If you have a question or are unhappy with anything they really do go out of their way to make it right - don’t wait, just ask.

Chef Menajem Peretz

It’s my first time outside of Playa del Carmen, and although I’m not really crazy about big hotels, the experience here was great. The pool and the beach are top-notch, and the grounds are truly beautiful overall. The rooms could use a little update — just small details, but the space itself is huge inside. I really missed having good coffee in the morning, something many other resorts offer. The food was okay, though a bit too creamy and with almost no red meat options. Good, but it could definitely be better. Would I come back? Maybe — it’s a great place for groups, and again, the beach is a huge plus.

David Ebert

Our waiter Jorge Morales was absolutely fantastic!!! Tended to our every need. Explained the menu with precision. Was extremely attentive and made my family and I feel more than welcome! 10/10 would recommend. Promote him to manager por favor!!!

Fernando

I’m going to give a full review of my honest opinion from my point of view. I do NOT recommend it and I wouldn’t go again. I believe that for what you pay and what you expect from a 5-star hotel, it’s not enough. RESORT The resort itself is spectacular, surrounded by palm trees that provide plenty of shade to avoid direct sunlight, everything very clean and well maintained, the staff always helpful, a wide beach with crystal-clear water, with some stones and rocks. Honestly, in this part everything was fine. ROOM The room I was assigned had a very strong smell of humidity, it was impossible to stay inside. Someone from reception came, agreed with me, and changed my room. However, the new one also smelled of humidity, although it was more tolerable, so I assume most of them must be like that. The room looks quite outdated: the closet doors don’t close properly, the air conditioning cannot be adjusted (the buttons didn’t even work), you either freeze or feel hot, there are damp spots on the walls and ceilings. Also, after more than 7 days, no one ever restocked the minibar, not even a single bottle of water. Housekeeping did come every day, though, and they always left everything clean. ENTERTAINMENT The entertainment is terrible and the thing I missed the most, since you’re in the middle of nowhere and I expected much more, because by the third day you’ll be bored. The entertainment boards say there are activities every hour, but that’s false, they don’t exist: water polo, basket pool, games, etc. are never done despite being advertised. The only things they actually did were beach volleyball twice a day for about 40 minutes and an occasional dance at the pool. Don’t expect anything else (I’m talking about daytime entertainment). As for the nighttime entertainment, it was poor any 3-star summer hotel would easily beat it. Only two nights had something a bit interesting. If you’re looking for entertainment, look elsewhere. It’s true that you can borrow balls, play tennis, etc. for an hour, but the closing time is 5 pm, which I think is too early they should extend the hours. FOOD About the food, again, for a 5-star hotel it was really disappointing. I expected much better quality it leaves a lot to be desired. I’ve stayed at 3-star hotels with better food. The food is normally dry, not only the food itself but even some of the sauces in the prepared dishes. Sometimes it’s even cold, even though the dining room has only been open for 20–30 minutes. The pizzas are tasteless, no matter which one you take, they all taste the same: like nothing. It’s sad because the dough itself is fine. The meats are almost impossible to cut tough and dry. And every day it’s practically the same, they change almost nothing, 90% of the dishes are the same every day. The desserts are similar either very dry or flavorless, though sometimes you could find something decent. The fruit, depending on which, was good. Another detail: you couldn’t even get up calmly to grab food, because they would clear the whole table and your drink in under a minute. I would go to get dessert and when I came back, everything had been cleared, even if my drink was still half full. DRINKS IN GENERAL Just as bad. Most drinks and cocktails are made with ultra-concentrated flavored glucose syrups pineapple, mango, orange, lemon, etc. (you can even see them refilling the dispensers with these syrups). So in summary, it doesn’t matter which cocktail you order, they all taste the same, nothing close to the real flavor. You have to go for branded alcoholic drinks to get something decent, or order a natural lemonade. Nothing is made with natural juice (except at the buffet breakfast area, where there are natural fruit juices). RESTAURANTS In the themed restaurants, there was a noticeable difference, excellent service from the waiters and good quality products.

Gaetz Barrie

We had the absolute pleasure of being served by Jorge at Santa Fe Steakhouse during our stay at the Barcelo Maya Resort, and he truly made our dining experience unforgettable. From the moment we were seated, Jorge greeted us with a warm, genuine smile and immediately made us feel welcomed and taken care of. His attentiveness, professionalism, and friendly demeanor stood out right away. He anticipated our needs before we even had to ask and provided thoughtful recommendations that perfectly matched our tastes. The food was fantastic, but Jorge’s exceptional service elevated the entire evening to a whole new level. It’s rare to find someone who brings so much passion and care to their work, and Jorge did just that. He was not only an incredible server but also a genuinely kind and engaging person. If you’re dining at Santa Fe, we highly recommend asking for Jorge — he’ll make your night one to remember. Thank you, Jorge, for going above and beyond!

Anna San Pedro

Service is excellent! Teresa Chable your host is very pleasant and helpful. Abimiel Espinoza is courteous and hospitable. Rooms ate a bit dated and must but very clean and tidy.

Martin Johnston

Just returned from a brilliant stay at the Grand Sirenis Riviera Maya! This resort has everything you could want for a great holiday. The three large pools were beautiful and not overly crowded. The lazy river is also a great addition to the hotel. The variety of bars and restaurants was impressive, and the buffet was good with plenty of options. One of the best parts of the hotel grounds was all the wildlife! We saw spider monkeys, coatis, and iguanas. The staff were incredibly friendly and helpful. Highly recommend!

Tanis Scherer

Our stay at Grand Sirenis was absolutely beautiful — the kind of trip that fills your heart with gratitude and memories you’ll cherish for years to come. What made it especially wonderful was how much my kids enjoyed every single day. Seeing their smiles, laughter, and excitement made this vacation truly unforgettable for our whole family. One of the things I love most about this resort is that there’s something for everyone. The kids were thrilled to swim with the dolphins right on-site — such a magical experience! The gym was spotless, well-maintained, and had excellent equipment, which I really appreciated. And the spa… truly out of this world! I took my daughter for a little mother-daughter spa afternoon, and we were pampered so beautifully. If you have the chance, do the hydrotherapy session — it’s the most relaxing, rejuvenating experience. I loved it so much, I went back three times! For families, the kids club is such a thoughtful feature. It’s wonderful to have a safe, fun place to drop off the little ones if you need some “me time.” They have activities every hour, and the staff are so kind and engaging. My daughter isn’t quite old enough yet, but I loved that they also have a teen zone where older kids can hang out, play games, and make new friends. We met so many incredible people who made our experience extra special. I want to extend a heartfelt thank-you to Paula, our personal concierge, for her kindness, quick responses, and dedication. She went above and beyond to make sure everything was perfect for us, and we appreciated her so much. To the amazing waitstaff — Sandra, Marcel, and Omar — thank you for taking such good care of us. We were lucky to have Sandra serve us three times, and each time she made us feel so welcomed and looked after. Marcel holds a special place in our hearts — he remembered us from seven years ago, and it meant so much to reconnect with him and start our mornings with his warm, friendly service at breakfast. Omar also took wonderful care of us at the breakfast Lobby buffet, always greeting us with a smile and great energy. A special thank-you as well to Cecilio Hernández Torres, who led the bike tour I joined. He was so attentive and ensured everyone felt safe and comfortable. His knowledge, kindness, and enthusiasm made the tour both fun and memorable. We are so grateful to everyone at Grand Sirenis for making our family vacation so special. It’s clear that the people here truly care about their guests. We left with full hearts, and we can’t wait to return one day soon.

Beth Forshaw

We had such an amazing stay! The staff honestly couldn’t do enough for us – everyone was so friendly and helpful the whole time. Our room was super clean, well-kept, and got a proper tidy-up every single day, which made it feel really fresh and comfortable. We tried a bunch of the restaurants and every meal was great – no bad experiences at all! The food was always tasty and there was plenty of choice. The drinks were just as good. Overall, everything about this trip was easy, relaxing, and fun. We’re already talking about coming back because we enjoyed it that much! Erick really stood out

kakkerlakk

Top notch resort in the heart of the Mayan Riviera. From arrival to departure we were treated like royalty with extremely friendly staff, beautifully kept grounds and amazing food. The resort is huge so be prepared to walk, but they do provide very convenient shuttle services throughout the resort. However, walking does allow to you enjoy the wildlife and walk off the copious amounts of food you will undoubtedly eat. For those that feel the need to be connected 24/7, the free wifi was literally everywhere. We will 100% be returning. Room 2316, Oct 8-15 2025.

Ian S

This was our first time in Mexico for me and my wife, and although we could only stay for a week due to work commitments, we had an absolutely amazing time. In fact, we’ve already started looking at re-booking for next year! The staff were all polite, friendly, and genuinely happy to help, which made us feel really looked after throughout our stay. The resort itself is large with excellent facilities – you can either enjoy a stroll or use the convenient shuttle service to get around. The food options were fantastic, with so much variety. My wife has a gluten allergy and the staff and chefs went out of their way to accommodate her, which made dining stress-free and enjoyable. There are plenty of pools (two with swim-up bars serving premium spirits included in the all-inclusive package), and never any issue finding a lounger to relax on. Our room was spacious and comfortable – we had two double beds which the staff kindly pushed together for us, giving us even more space. We were also lucky enough to be there for Mexican Independence Day and had such a fun time at the celebrations. A special mention to Eric and Giselle, who were fantastic hosts and made the party extra memorable. Overall, this was a true 5-star experience that we would highly recommend for both couples and families. Can’t wait to come back!

Shikeya McDonald

I had a wonderful stay at The Fives Hotel and Residences! The property is absolutely beautiful — lush greenery, plenty of wildlife, and a relaxing atmosphere that makes it easy to unwind. We were there celebrating my cousin’s 50th birthday, and the staff made it truly special. We had a private dinner on the beach with David, and it was absolutely exquisite — the setting, food, and service were all perfect. The food was delicious throughout the resort, and the service was outstanding. Special shoutout to Francisco on the beach, who was amazing and so attentive, as well as Miguel and Hermenegildo, who were excellent servers. Antonio in hospitality went above and beyond to make sure everything was smooth and that we had everything we needed — incredibly helpful and accommodating! We stayed in a penthouse suite, which was incredible — a full kitchen, a jacuzzi, and plenty of space. The entertainment and activities were fun and kept things lively throughout our stay. The only downsides were the long wait times at restaurants (it’s first come, first serve, so get there early) and the limited smoking areas, which were too few and too small. Overall, this is a beautiful resort with great food, fantastic service, and unforgettable experiences. We had an amazing time celebrating, and I’d definitely stay here again!

Morgan Leigh

We have had a brilliant stay at The Fives for our first time in Mexico. The staff were friendly and service at restaurants and bars was generally excellent and speedy. The entertainment team worked really hard each day and on the evenings a different show was performed and these were really high quality! Daniela, Camilo and Monse were great with getting everyone involved in day time activities and we enjoyed taking part! The hotel itself is gorgeous - rooms are spacious and lovely and we loved being in the jungle with all the wildlife and greenery! Pool areas and restaurants are all spotless and well maintained and location was perfect as not too far from Cancun and Playa Del Carmen. We are already planning to come back to Mexico and we would definitely stay at the Fives again.

Addy Wiebe

La Casa de Rosa with Fatima and Lea were amazing with giving are big family an amazing experience, it was so much fun making are own food and doing the tasting in the beginning. The fives was so much fun with amazing service and food the beaches were clean and the rooms were very luxurious and nice. I do say that some of the rooms looked rushed with the finishes but nothing major. When we needed something are embasiter made sure everything was good and checked on us multiple times a day. We did have some troubles with trying to get enough beds but they were very helpful with getting it figured out. The entertainment was amazing they had ever night activity’s and shows that were all family friendly, the actives ranged and never repeated. They have lots of bars for drinks, lots of pools, gym, kids club, shops, tennis courts, basketball courts, giant chess and board games. The beaches were rocky on one side were there is no sand bank blocking waves but if you go on the side with the sand bank blocking big waves it’s not rocky making it amazing for young kids. I do recommend going!!!

Paul McNeil

We have been to this resort twice. First time (pre COVID) was better, 2nd time (post COVID) was much more expensive but still very nice. Lots of little extra charges 2nd time we stayed. Seemed like they were trying to recoup some lost income from the Covid years. Frustrating but understandable. Overall we still love this resort and would revisit it and would recommend it. We recommended to friends and they went last year and also loved it. The staff is very friendly. They have good entertainment. Good restaurants and buffet. Lovely pool areas and pool bars. Be sure to visit all the bars and rate the best Pena Colada. (Main pool Bar !!) Paul and Andrea Calgary, Canada

Aleah McCarthy

Daniela was absolutely amazing and so attentive to our entire group! She found out throughout the week and told us about all the activities happening, making sure we felt included and knew what was happening. Best part, she remembered special details from DAYS ago and ensured to ask us questions about our trip or experiences. I highly highly recommend this resort for your next trip. We came here for a wedding for my two friends and everything was absolutely amazing. While it was a trip to celebrate them and their love, they found ways to make us feel special as well. Such as complimentary bottles of champagne, remember our favorite drinks, helping is find good food with recommendations, and always willing to bring us 1am room service when we had a little too much fun (if you know what I mean). Every single worker here has been friendly, attentive, and simply wonderful! I would recommend this place to anyone. We’ve been here for a week and it feels like this is our home away from home from how comfortable they have made our stay.

Summer Hall

I must honestly say, I’m a frequent traveler and have stayed at many all inclusive resorts. Unfortunately, I was disappointed in this resort. When you first arrive, the resort seems dark inside. It’s very underwhelming. Also, the resort is very outdated. The beach area is limited and not very clean. The common areas were not well kept and you can tell the cleaning is not up to par. My husband booked an ocean view but it was somewhat disappointing to see the dirty part of the resort as part of the ocean view. The room service was quick but honestly there were only a few things on the menu that we actually liked. The buffet for lunch was not good. The Italian restaurant and Hibachi were good. The gym was nice. Three separate times the internet connection went out in our room so we could not watch Netflix. Someone came and fixed it once we called but the last time it went out was the night before we left and they were closed so that was inconvenient. . The bed was hard which did not make for the best sleeping experience. There was a lot of noise at night by the pool so if you are coming here to relax, you may find it hard to at night. The people that worked there were friendly. But the cons far outweighed the few pros. Typically, I don’t want to leave a resort and go home. But this was not the case with Dreams. We were looking forward to getting home shortly after we arrived. We won’t be returning.

Jason Shelton

I should have done a little More research on this property before staying. Resort is out dated and old. The pools need revamped. The 1 adult swim up bar had kids in it the whole time sitting at the bar ordering kid drinks. Which I've never seen at any other resorts I've stayed at. Service was pretty good. Food is not great. Italian and hibachi were good. We actually ate off resort 3 times because of it. Gustavo and the beach staff were amazing. Eugolio in the preferred club was awesome. We did have a 2 hr spa day which was totally worth it. The beach was great. Water was blue and clear.

Jhonny Alberto Carmona Rosado

We had a really wonderful time at this beautiful and comfortable resort. The service staff was very kind and professional. The beach was absolutely amazing with white sands and shallow beach at least 70 feet out. We loved every second in those clear blue and warm waters. We had very good experiences in the restaurants and especially appreciated the efforts of Enrique and Noa at the buffet restaurant. They really went out of their way to make our experience exceptional. They are both great at their work and very good people. We feel like we made new friends. Also, the staff at the coffee shop were talented, kind and funny. I’ve never seen such beautiful art in latte foam! Our experience at this resort was very happy and relaxing!

Shanice Peters

Just disappointed! The options for food are so limited for dietary restrictions! The best protein options at the buffet were predominantly PORK! Staff are friendly! Rooms small! Pools are nice! The hotel is in the heart of the town was the only plus, so I could walk to get food although I’m staying at an all inclusive but the Hot grills are the worst in inclusivity that I’ve seen in all the Dreams in Mexico thus far! Not coming back to this one !

John Berrigan

Dreams Sands has one of the best beaches on the hotel strip. The resort feels intimate but with all the amenities of the larger resorts. The travelers seemed more laid back and well behaved than at other resorts I've been at in the area. I ate at the lobby bar and the Italian restaurant. The bartender knew his mixology and kept the patrons' glasses full and entertained. The Italian restaurant had a good balance of locally sourced ingredients and standard favorites. The seafood dishes were plentiful and well prepared and the service was great. It was a pleasure to visit from another Hyatt property under their Sip, Savor and See program.

Etienne Roets

Our stay at Royal Hideaway Playacar was absolutely wonderful! The resort itself is stunning – beautifully maintained grounds, lush greenery, and a peaceful atmosphere that makes it easy to relax the moment you arrive. The location couldn’t be better, with a gorgeous beach and easy access to Playa del Carmen’s shops and attractions. Our room was spacious, clean, and very comfortable – perfect for unwinding after a day in the sun. The staff truly made our stay exceptional; everyone we encountered was warm, attentive, and eager to help with anything we needed. The food was fantastic with plenty of variety, though a few dishes could use a bit more flavor at times. Still, the overall dining experience was excellent, and we appreciated the high quality and presentation of every meal. Only downside was the limited nightly entertainment. Overall, Royal Hideaway Playacar is a beautiful, relaxing resort with top-notch service and a fantastic location. We left feeling refreshed and would definitely come back again!

Oscar

Ok let’s make a simple review because everything was above perfect. Staff, always with a smile making you comfortable super professional to name a few thank you Roberto (animator) Alexa, Alexi, Carlos, Victor, Ulises, Julian, and the great host Yuliana and Kathya and so on. Thank you for everything you are the best. Our concierge Cipriano was super patience and very professional. Food, perfect as much as you want with nice finest restaurants. If you expect lobster very single day just remember how much you paid for the entire package and you will definitely see that you cannot ask for more. Drinks as many you want, all brands all day. It was amazing. Please don’t forget to leave tips they deserved. Hotel, excellent is not a brand new hotel,but is vey well care. Surroundings are amazing it looks like you are in the middle of the paradise too much green and an artificial river with two main pools in front of the beach and a few private small pools with jacuzzi yo spend time with your love. Like I said we travel a lot and this place is in our list to come back. Thank you to all of you from your friends Oscar and Maria.

Brandon Fransky

Great place, spent 7 nights here for our honeymoon, food is amazing drinks were good. The semi private pools are a bonus as well. The only negative things I have is that the room always had a musty smell to it until we covered the drains with towels, also for a couples resort we only kept getting one coffee mug put in our room, and we also after the 3rd day not as much refreshments were being put in pur room even when we would leave extra things for the cleaners, also we really notice that if you speak Spanish you get a little more attention from the servers and the resort staff, at times we felt really our of place when in a restaurant those how could speak Spanish would get extra time at their tables. Overall I would love to come back and tell friends to come as well. I've always gone to Dominican Republic, this was my first time in Mexico and will never go anywhere else.

Caroline H

Overall very good for the all-inclusive experience, but as expected the food is a bit hit and miss. Recommend mainly choosing things that have to be made fresh, like fish, rather than lumps of meat. Pools are great, staff are v friendly, beach set-up is wonderful. Rooms great too- lots of space and terrace/balcony. Also FYI the resort heavily aimed at Americans (in music, activities - pool NFL/NBA sessions?! - and non-Mexican food options) so if you’re not from there it can feel a bit weird. Recommend venturing out of the compound a bit, even if only to the shops/bars complex across the road. Non-Americans: be aware tips are expected!

Brie Wagner

The front entrance is beautiful. The entire grounds are very well maintained. Wow, if you are coming for the ocean/pool view. This is the place. The pool is spread across wide to the beach so it is amazing. Pool drinks is better to not order off the menu because too weak. Just order your own. Hot tubs are just slightly warm but it is Mexico. Would have been nice if they turned the heat up on the rainy days we were there. The garden pools are so relaxing and romantic with serene music. This place is totally for a couple that wants a place that is not full capacity, the music isn't party music and a romantic setting. Next door it is definitely party scene. We loved sailing! Wouldn't stay here more than 4 nights because the food for breakfast and lunch is all the same. The rooms are smaller and outdated but definitely reasonable for the price. Just not enough room to hang out in. More likely to just lay in bed. Huge bathroom. Not worth your money to get an ocean view etc. There is like 6 rooms that are true ocean view so save there. Room service wasn't too great in the am they didn't bring eggs but could bring coffee and croissants but is better and full service mid day. For the price the food is still good. I wouldn't expect a 5 star restaurant but we had a great price. I was sad about not having fresh fruit, veggies etc. But full disclosure my husband and I got norovirus. This could have been from eating the salad where they wash food items and not cook them or where we didn't brush our teeth with bottled water. Our bad!! But that makes more sense there wasn't those fresh food. I wouldn't go here for the shows they were alright (Mexican mariachi band and then circus performers) but made it awkward not too many at them so felt like I had to clap more to thank those performing throughout the shows. It is not authentic Mexican food but you can walk around 25 minutes to go to 5th Avenue to get some. I was worried about the walk but it is best case scenario safe!!! The whole walk until the shoppes is in a gated community of just the resorts and high end wealthy homes. It is mostly a shaded walk with sidewalks too. Loved that. The shoppes on 5th be prepared for every shop owner to talk to you to go into their store. Recommend eating tacos at Don Sirlion.

Paola Dixon

We had such a wonderful experience at the hibachi tonight! The food was delicious, fresh, and full of flavor, everything was cooked perfectly right in front of us. The atmosphere was lively and fun, and our waiter, Jones, made the experience even better. He was incredibly attentive, friendly, and went above and beyond to make sure we had everything we needed. His service truly stood out and made our night even more enjoyable. We’ll definitely be coming back soon!

Felipe Orea

My recent stay at Temptation Cancun Resort was absolutely fantastic. From the moment I arrived, I was impressed by the cleanliness and amazing design of the rooms and the entire hotel. The rooms were spotless and provided the perfect, comfortable retreat. What truly sets this resort apart is the vibrant and lively atmosphere. The music and entertainment created a unique, energetic vibe that made every moment feel like a celebration. The overall energy of the place is simply incredible and adds so much to the experience. I also had a wonderful time at the spa. It was a beautiful and relaxing space, and the service was excellent. Most importantly, I want to give a special shout-out to Odalys Cordero. She was absolutely amazing. She attended to me so well and provided the best customer service I have ever received. Her professionalism, kindness, and attention to detail truly made my experience unforgettable. She is a huge asset to the team. I can't recommend this resort enough. I can't wait to come back!

S M

Temptation Cancun was everything I hoped for and more! From the moment we arrived, the vibe was fun, energetic, and welcoming. The food was absolutely delicious, the drinks never disappointed, and the rooms were so cool and stylish — definitely not your typical resort look. I came with my husband and friends to celebrate my birthday, and it turned out to be one of the best trips ever. The staff went above and beyond to keep the atmosphere exciting and made us feel taken care of the whole time. The only thing I’d change is the pool hours — the party energy here is nonstop, so having the pools open later would make the experience perfect. Still, I can honestly say this was an unforgettable trip, and I’m already planning my return.

Vignesh Uthayasankar

I recently stayed at this resort for 5 days and had an absolutely amazing experience from start to finish. The staff were incredibly welcoming and attentive, the property was beautifully maintained, and every detail was thoughtfully taken care of. Whether it was relaxing by the pool, enjoying the on-site dining, or just taking in the stunning views, everything exceeded my expectations. The room was spacious, clean, and comfortable, with all the amenities you could need. It truly felt like a home away from home—only better! I left feeling relaxed, refreshed, and already thinking about my next visit. Highly recommend this resort to anyone looking for a perfect getaway. You won't be disappointed!

kenia Silvar

Temptation has been a good fun time, the service is great the waiters are attentive and very personable. Gustavo, David, Jair, Eduardo and the rest were amazing! When it comes to the play makers pretty boy maluma and cowboy were super fun and made the games a good time. And let’s not forget Daniel who was the security guard. He was funny cracked jokes and definitely let you feel safe . We will be back again!

Natasha Harinko

I’m currently staying here, and I can honestly say this has been one of the worst resort experiences I’ve ever had. You cannot sleep past 7am because kids are constantly screaming and running through the hallways. There’s absolutely no respect for personal space — my mom and I were sitting by the pool, and people were jumping in, splashing us and our phones. There’s no sense of order or relaxation anywhere. Staff enter your room multiple times a day (around 4x) and call daily trying to pressure you into attending a 90-minute “presentation” to get passes to The Grand — which, by the way, is full of even more kids. The “adult-only” pool there is overcrowded and service is incredibly slow. On top of that, we wasted over two hours fixing our room keys and dealing with check-in issues because the room wasn’t what we originally booked. I even got hurt — cut my knees and hand — and there wasn’t a first aid kit available when I needed one. They made ME find and locate a life guard when my hand, both feet and both knees were cut open bleeding everywhere. If you’re looking for peace, comfort, or even just decent service — do not come here. This place is chaotic, overpriced, and the opposite of a relaxing vacation. Clearly they have quotas to make because they constantly harass you to purchase tours and timeshares. Stay clear.

M Ga

Vacation for 7 days in October 2025. We strongly advise potential guests to avoid the Moon Palace properties (Nizuc, Sunrise, and The Grand). Our recent experience, priced at approximately $7,000 for the stay, delivered a level of service and quality that was entirely inconsistent with a luxury resort price point, resulting in exceptionally poor value for money. Overwhelming Crowds and Atmosphere The sheer scale and density of the Moon Palace complex result in an atmosphere that is far from the relaxing resort experience advertised. The common areas, pools, and transition points were constantly congested, giving the property a high-traffic, chaotic feel that more closely resembled a crowded public space than a secluded getaway. Unacceptable Check-In Delay Our experience began with an operational failure at check-in. Despite arriving at 2:00 PM, our room was not made available until 5:00 PM. A three-hour delay is unacceptable for any hotel, especially one commanding premium pricing, and significantly detracted from our first day. Disappointing Dining and Unusable Beach The food and beverage offerings across the available restaurants were consistently disappointing. We found a noticeable lack of variety in menu choices and the overall quality of the cuisine was subpar. Furthermore, a primary amenity—the beach—was unusable throughout our stay due to excessive sargassum (seaweed) and polluted water conditions, severely limiting our access to the oceanfront. Conclusion Based on the combination of inefficient operations, overwhelming crowds, disappointing culinary execution, and unusable coastal amenities, we found the experience at the Moon Palace complex completely unjustified by the substantial $7,000 cost. This complex fails to deliver the promised luxury resort experience, and we cannot recommend it.

Lisa C.

I’ve been a loyal Palace member and guest for over a decade, visiting more than 12 times. Sadly, this was the most disappointing experience we’ve ever had, and I felt compelled to share it. (I give service a 3 because there were some people who were wonderful - but customer service would get a zero) It started with reservations. When I called to book five rooms, I was quoted a higher price than what was shown online. When I questioned it, I was told it included a transportation fee — yet no one asked if I wanted transportation. As a member, transportation is already included. I only agreed to add the private transfer because I was bringing six guests and wanted a comfortable start to our trip. Unfortunately, the van we received from the airport was filthy — stained seats, run-down condition — definitely not worth the $240 extra. I was embarrassed. The SUV arranged for two of our guests, however, was very nice, and the driver was professional and kind. (For anyone considering transport, I recommend booking with Kalido Travel instead — they’ve always been excellent.) At check in my guests were asked to upgrade their room to beach front for $460. I said absolutely not - only to all be given beach front rooms. But I was mortified they were even asked. However, all weddings and events take place at the beach front so 4 of the 7 nights were met with partying. However, by 10pm all festivities had ceased. At both Nizuc and Sunrise, the lobby furniture was dirty and badly stained. Some couches were so filthy we couldn’t even sit on them. The once-beautiful Sunrise lobby now feels unfinished and uninviting, with its “modern” remodel looking more like a construction zone. The pools were also disappointing. Nizuc still has decent entertainment — the live bands were great — but Sunrise was shocking. The day we visited, the music by the children’s pool included “Short Dick Man” by 20 Fingers. Completely inappropriate. The pool water was cloudy and full of abandoned cups, and many tiles were chipped or missing. We left after a few minutes. Customer service has also declined. The people at the lobby desks are more interested in selling tours than helping guests. When my guests wanted to visit Isla Mujeres, we booked the $160pp Catamaran tour — a complete letdown. It was nothing like advertised: no shade, long walks in the heat, and an overall miserable experience for my older guests. Dinner at JC Steakhouse (once our favorite) was another disappointment. (We did a timeshare upgrade meeting to get the opportunity to eat at the Grand) The restaurant was uncomfortably hot due to broken A/C, and six of eight steaks arrived completely overcooked despite being ordered medium or medium rare. Even the waiter admitted they were poorly done, but after a long wait, we just wanted to leave. The worst experience came at the end of our stay when two guests had their return flight times changed. Trying to adjust transportation was an absolute nightmare. We spent hours on hold, were transferred multiple times, and received no help from the front desk, public relations, or anyone else. After all that, my guests ended up paying for a taxi to get to the airport because Palace couldn’t assist them. When I requested a partial refund for the poor-quality van and missed transport, I was told “no” because they claim the transfer was provided — which it was not. The only bright spots of the trip were the golf course staff (exceptional service), the spa team, and the gentlemen driving the golf carts between resorts. They embodied the hospitality Palace used to be known for. After years of loyalty, I’m deeply disappointed in how far Palace standards have fallen. This was once a resort I proudly recommended to friends and family, but after this trip, I will not bring guests again and will be exploring other vacation options

Kayla Hall

I recently spent a week at this resort with my family, and I can confidently say that it is one of the best resorts I’ve experienced in over 10 years of traveling. We participated in a workout class led by a personal trainer named Carlos, and it was both amazing and fun. His energy and expertise truly stood out. During our stay, there was a brief issue with the water being cut off for a day, but the staff handled it seamlessly by moving us to a temporary room without any hesitation. Their responsiveness was impressive. The food was a solid 10/10, and the top shelf liquor added to the overall experience. The facilities were impeccably clean throughout our stay. The only downside was the occasional unpleasant seaweed smell at certain times of the day, which is beyond the resort's control. Overall, I had no desire to leave the resort because everything we needed was right there. I highly recommend this resort for a fantastic family getaway!

Mia

During a recent week dedicated to celebrating my mother's 86th anniversary, I encountered several issues during our stay at the hotel. Upon arrival, I found that the originally booked ocean-view room did not have a functioning elevator. Since my mother uses a wheelchair, we had to request a change to another room that provided access to an elevator. Unfortunately, the elevators at the property were not operational as expected, which was particularly disappointing given the premium rate paid for a six-night stay. The front desk staff attributed this complication to the booking platform, suggesting that an upgrade for an additional $400 per night was necessary—an assertion I found unreasonable and excessively costly. Consequently, we experienced multiple room changes over two days before finally settling in a ground-floor room with a partial ocean view, which did not meet the original expectations of the reservation. I would, therefore, choose not to return to this hotel in the future. Additionally, I was disappointed to learn that the beach is not suitable for use from April to October. The restaurant staff demonstrated exceptional friendliness, especially when contrasted with the front desk supervisors, whose attitude I found lacking in professionalism. Specifically, an individual named Marco appeared unhelpful and offered no viable solutions during our interactions. It appears that local employees are generally courteous, whereas the English-speaking front desk staff could benefit from improved customer service skills. On a positive note, I commend the golf cart operators, bathroom and room cleaning staff, waiters, and show hosts for their professionalism. Alexis, from the public relations team, was also commendable for demonstrating empathy and effectively addressing our concerns. The rooms are notably small and lack comfort due to their layout, and the hotel would benefit from renovations to modernize its facilities, as it is quite dated. Nonetheless, the green areas are well-maintained and visually appealing.

Jennifer Spray

Honest Review of Our Stay at Secrets Riviera Cancun Resort & Spa – Preferred Club September 11–20, 2025 This was our first experience at a Secrets resort in Mexico. Secrets Riviera Cancun is located about 25 minutes from the Cancun airport. The resort itself has more of a boutique feel compared to some of the larger, grander properties we’ve stayed at in the past. Staying on the Secrets side gives you full access to the Breathless side of the resort. The food was the best we’ve experienced at any all-inclusive resort so far. If you’re staying on the secrets side, the Rosewater restaurant will likely become your favorite dining spot. Out of the à la carte restaurants, the Italian and steakhouse restaurants were our favorites. They had great entertainment with daily activities and nightly shows. The staff at this resort were awesome and definitely helped make our experience enjoyable and memorable. A few special shoutouts: Rosewater Restaurant: Yesenia, Jose, and Lino Activities Staff: Angel, Luis, and Erik Pool Service: Charlie Boy Bartenders: Eduardo (Preferred Club Lounge) and Fernando (Energy Pool) Note for beach lovers: If your main priority is a wide, walkable beach or swimming in the ocean, this resort may not be the perfect fit. The focus here is more on the pools, service, food, entertainment, and intimate vibe rather than a long sandy shoreline. Overall, Secrets Riviera Cancun delivered a wonderful blend of relaxation, excellent dining, great entertainment, and outstanding hospitality.

Sara Restani

Spent 5 days at this resort Oct 8-12. Food was great at the Rosewater restaurant. Room service food was just ok. Swim-out room tropical view was nice to have but not super private. There was a main walkway right along the edge of the pool so everyone walked past, but the room itself was really nice and comfortable. Staff was fantastic - Pedro in entertainment, Urbano, Daniel, and David by the pool, Ana Maria in housekeeping. You can visit the Breathless side of the resort for the restaurants and nightly entertainment, but we found it very party focused. No 'in-between' spots to hangout in the evenings - it was either party or sit in the quiet. Would be nice to have a space to sit, drink, chat with new friends that had a casual vibe (Rosewater in the evenings was too quiet for us). Food was good at the Grill, but the buffet was mediocre. Beach was disappointing.

Jennifer Melendez

We came to this secrets for a wedding. We had stayed at the Secrets on playa Mujeres and it was the worst experience we have ever had. So when we saw our friends booked their wedding at a Secrets we were apprehensive about attending. We'll i can say that we were pleasantly surprised. What a great stay. The room, swim up was amazing, the food at Rosewood fantastic. This was over all a really great trip. I would book this resort again. A special shout out to Danial and William and Papi. And especially to Eduardo at the desk he was so kind and helpful when our flight got super delayed. We cant thank him enough.

Megan Remmert Smith (megremkittysmith)

Can not wait to be back! My husband & I went on a couples trip this past June with some friends of ours and had the absolute best time! Special shout out to spicy Luis at the secrets pool - he made sure everyone had the best time! It just wasn't the same on his day off, but we love him so much he deserves all the time off he wants!! We can't wait to plan our next trip to get to hang out with our bestie at the pool!!! We loved Sweet Luis at the preferred club bar as well! He was such an amazing bartender! Not only did he make the best drinks but he also had the best conversation! Both sweet & spicy Luis made our trip! We can't wait to come back and hang with them again! We loved playing bingo, volleyball, trivia and all the fun games at the pool with spicy Luis! An extra treat was making friendship bracelets with him after the entertainment. He truly made our week so much fun! We have stayed at many all inclusive resorts and he was hands down the best "entertainment officer" we've ever had! At other resorts we would get bored or tired of doing the same things daily. We had so much fun with spicy Luis we didn't even want to leave for an excursion! We would also like to recognize Manny, he was so sweet and did such a great job hosting activities such as karaoke! We couldn't leave a review without mentioning the best pizza chef, Fernando!!! We had the best time hanging out with him and enjoying his delicious pizzas all week long! We loved eating at the hibachi restaurant. The food was great at the regular table and the hibachi table. We ended up eating there many times. We preferred to stay on the secrets side as the breathless side was a little crazy, but we did enjoy walking over to see some of the entertainment at the breathless pool during the parties. It was fun to be able to hop back and forth! Overall, we had a great time and made many new friends. We can't wait to come back!! We would highly recommend this resort to anyone who

juan nieves

The hotel looks fancy when you arrive, and check-in comes with drinks, which is a nice touch. Staff are generally friendly (special shout-out to Pascual—amazing service). Rooms are kept clean, housekeeping comes twice a day, and they do have top-shelf liquor included. Coffee shop is also a nice perk. Now the downsides… this is a timeshare property, so get ready for the pushy sales pitches. Food is hit or miss: the Mexican food in Spoon (buffet) was honestly the best choice, the Italian restaurant was great, the French I didn’t try because the menu looked weak, and the steakhouse portions are tiny (order doubles). Hibachi is hard to book and requires a strict dress code. Room service is reliable but the menu is limited. Entertainment is almost non-existent after 10–11pm—just karaoke or a short show. No clubs, no real nightlife. Excursions through the hotel are insanely overpriced—they quoted me $1,400 for two parks. I booked the same through my travel service for $790 platinum package (all food, beer, and gear included). Huge difference. The beach? Don’t bother—dirty, full of seaweed, and smells bad. Shops on-site are expensive, and the “free shopping tour” they push is 4 hours long. Better to Uber to Puerto Morelos for about $60 round trip. Overall, the resort looks good on the outside, the liquor is quality, and service from some staff stands out. But with average food, overpriced excursions, and no nightlife, I’d give it 3 stars. Cancun has plenty of better resorts that offer stronger food, nightlife, and beach experiences.

Jessica Hennigan

Excellence Riviera Cancun is truly its name, excellence in every way! My cousins, sister and I stayed from September 19–22 and it was the most relaxing, elegant escape. From the moment we arrived, we were greeted with a warm towel and a glass of welcome champagne (such a thoughtful touch that set the tone for an incredible stay). The service was beyond amazing, every staff member made us feel genuinely cared for. Huge shoutout to some of our favorites: Santos from the pool area, Jose our wonderful server at The Grill, Avid at Basmati, Luis from the Martini Bar, Xochi who kept the pool activities fun, and Francisco from the front desk. Everyone went above and beyond to make our stay special. The food was incredible and every restaurant was a hit! The Kitchen Table buffet had so many fresh, tasty options, Chez Isabelle was absolutely delicious for dinner, and Lobster House became our go-to for breakfast and lunch. We did wait around 45 minutes for dinner at Spice and The Grill, but it was well worth it! Even the room service was excellent. The resort itself is beautiful: multiple pools, a lazy river, and a swim-up bar make it easy to unwind anywhere you go. We loved spotting iguanas lounging around and cute coatis wandering the grounds! They also have some fun nightly shows! The only small downside was the time of year we visited..the sargassum (seaweed) was pretty bad, so the ocean wasn’t its usual crystal blue beauty. But honestly, with how much there is to enjoy on the property, it hardly mattered. We definitely recommend Excellence Riviera Cancun and we’ll absolutely be back!

Jason Harper

Recently returned from an amazing experience at this very excellent resort with my wife and friends (16 nights) Restaurants: these were mostly all serving food at very high levels and overall were better than we expected. Our favourites were the Mexican themed nights, Agave & Magna and not forgetting the Kitchen Table breakfast buffet..so much choice! Bars: there’s lots of bars dotted around the resort, our favourite was the Excellence Club Lounge, just exquisite for evening cocktails! Pools: So many to choose from, but we stuck to the excellence pool close to block 8 as it was the quietest but had some atmosphere and the Cielo bar. Overall, for us, it was the staff that made us and our stay so very special. The Pool Concierge team were consistently superb and we have to single out the young talent that is Joel - we were so impressed with his personal qualities that belies his age whilst being so very professional. When poolside; we were kept hydrated and well ‘watered’ by the most affectionally attentive Moises! We loved his sense of humour! Amable, also kept us going in the same personable manor when we occasionally used the beach; she’ll willingly keep you well fed and watered all day. We also wanted to note Jennifer, the supervisor from the Magna restaurant. We only visited the once (the best filet steak I’ve ever had) but she would always approach us to ask how we were right upto the moments of leaving the resort. Overall, it really was the staff that completed our experience, the genuine attentiveness that they show you landed so well with us, this goes beyond those I’ve mentioned above too as they all, in their own way made our holiday special, so thank you all! Our only concerns were that the beach was always affected by the seaweed and the sea was brown (not the fault of the resort) so if you’re a lover of crystal clear & turquoise waters, you may need to consider another resort but this did not affect our stay as we took various snorkelling trips, our favourite was the ‘Jungle Tour’ what a lot of fun that was! Viva Mexico!

Paul Nelson

I dont understand how this place is sitting at 4.9 stars. We did not have the experience that we expected from a resort that claims to be 4.9 out of 5 stars. We were there for 5 days. They would not let us go into our room even though it was 3 hours AFTER the official check-in time. The resort itself is very old and outdated. You can tell they have tried to patch up the resort without investing in an actual remodel and it looks bad. The beach was the worst beach I have ever experienced when going to Mexico (4th time now). The water was dark brown and smelt. We purposefully did not get into the ocean because it was so bad. The food was just okay. Even the "fancy" restaurants felt like you were just eating the same food you eat at the buffet it is just dressed a little nicer for presentation. From 1-4 pm it is almost impossible to get any other food then just pizza and dialing room service from your room phone at the resort if you are swimming. Food places were closing at super weird times. The pluses during our stay were the beach volleyball, lazy river, and the staff was nice. Other then that I did not care much for the resort and was looking forward to our departure to go home. I would not recommend it.

andrea mead

I can’t think of a single bad thing to say about this hotel and the staff. You are made to feel so welcome and treated with such genuine care that I have never experienced from a hotel before. The food was unreal, we didn’t have a single bad meal. Our favourite restaurants were Agave and Magma. The breakfast/lunch buffet had so much choice and the drink options were so varied. Our room was in block 8 and had an ocean view which was stunning. Even in a rainy day, the staff were there to keep you entertained if you wanted it, but not pushy if you didn’t Special mention to Joel from the Excellence pool area who was so lovely and made me feel very special on my birthday. Also Moses and Mariana for their tireless work on keeping us hydrated. Everyone works so hard to keep the guests happy and I hope they are appreciated.

Caroline Duggan

This resort blew me away. The staff were so kind and made me feel welcome from the moment I arrived. The food was way better than I expected for an all-inclusive, so many choices and everything was fresh. Drinks were amazing too (shoutout to the bartenders!) The beach and pools were gorgeous and spotless, and there was always something fun going on if I wanted to join in. At the same time, it was super easy to just relax and enjoy the quiet.