Jack Bieler

This resort is a little run down, with decent facilities (beach, pool) but showing its age (both elevators in our building were broken most of our stay). They will constantly pressure you to join their privilege club, sit through a presentation for perks, etc. The food looks good, with lots of variety, but for some reason I never had an appetite when it came to actually eating it. The only really outstanding food item was an exquisite cauliflower soup at one of the specialty restaurants. However the low rating is mainly because there was a nagging feeling of dishonesty from the staff. Several incidents left us with very low confidence about the place, and bitter feelings. Can't prove anything but we’ll pick a different resort next time. 1. My wife left a personalized jacket on a chair at one of the bars. No one could have honestly not noticed that it belonged to a guest. It was not turned in to Lost & Found; it just disappeared. 2. My goddaughter left her rings, one with a very small ruby, on the end-table next to her bed. It disappeared one day while we were out, when housekeeping were the only people in the room. 3. Upon checkout, we were not allowed to leave the property until we paid a $50 fee, without any documentation. The desk clerk maintained that it was mentioned on a letter she claimed we had been sent, but refused to explain it, and refused to give permission for us to be released from the resort until my wife relented and paid. We requested a statement explaining the charge and she refused, and the management company did not respond to subsequent email and phone requests.

naresh eeda

Positives: Friendly Staff: The hotel staff was exceptionally welcoming and accommodating, contributing to a pleasant overall experience. Flexible Check-In/Check-Out: The early check-in at 1 PM and late check-out at 1 PM was a significant plus. Additionally, we were allowed to store our luggage until 5 PM, making it easier to enjoy our last hours without the burden of our bags. Quality Buffet and Drinks: The buffet offered a diverse selection of delicious food, and the drinks were well-prepared and enjoyable, enhancing our dining experience. Negatives: Limited Activities: Despite a variety of activities advertised, there was a noticeable lack of events during our stay. Aside from the nightly show, the hotel felt quite quiet and somewhat boring, which may not appeal to guests looking for a lively atmosphere. Humidity Issues: The rooms suffered from excessive moisture, which was uncomfortable. The absence of a dehumidifier made the situation worse, affecting our overall comfort. No Iron in Rooms: The absence of an iron box in the room was inconvenient, especially for guests who prefer to look well-presented without having to request ironing services. Expensive Taxi Service: The taxi service offered by the hotel was quite pricey. We discovered that walking to the nearby road and taking a bus was a far more economical option (30 pesos compared to 800 pesos for a hotel taxi). Limited Golf Cart Availability: While the hotel provided golf carts for transportation, their limited availability often prioritized guests checking in and out, leaving other guests waiting or having to walk longer distances. Terrible beach: The beach was terrible with a lot of seaweed

Fabiola Galvan

I booked 2 rooms. The first with a king bed and the second one with 2 queen beds but received both rooms with 1 bed each. Front desk didn't want to switch my rooms. They wanted me to come the next day and see if they had availability. My refrigerator didn't work it took them 2 days to make it right had hot drink. Front desk services needs to improve and customer care needs to be taken in to consideration since we book to have a good experience without any problems. Waiters were great.

Rebecca McCarron

Staff are absolutely lovely, very friendly and helpful. They truly go above and beyond to try and make your day great. Unfortunately, we had NO hot water the entire week we were here. Not just our building, but multiple buildings had no hot water. Not even hot, WARM water. Water was colder than the pool and ocean. Food has its ups and downs, but really the staff and entertainment is the best part.

Aira Manalastas

This is a decent cheap resort. Would I come back? No. I’d rather spend a little more next time to get a better experience. The room was outdated and honestly not clean enough for my liking. The food was okay, with the Mexican restaurant being the best. The resort staff is lovely, they were always happy to help! Shoutout to the lovely servers at the Festival buffet. We loved going there for breakfast and lunch! We went to the Halloween circus show and was pleasantly surprised at how much we enjoyed it. And upon check in, Jacqueline and Cristal were able to get us a room even though we arrived at 7:30am, this definitely made our experience better. We barely spent any time at the beach or any of the pools due to never having a place to lounge as people saved spots like crazy. The beach/water isn’t pretty either. So if you’re looking for a cheap resort, this is the one. But if any of the above points are a deal breaker for you then I’d recommend that you stay away. I gave it a 3/5 stars due to the low cost but honestly would rate it more 1.5-2/5 in terms of the facility and overall offerings of the resort.

Kareen Perez

Thank you guys Antonio Hilda Jenna Henry At pool bar Eduardo and Alejandro “My experience with these server at ocean coral &turquesa was exceptional! From the moment I arrived, the server provided attentive and friendly service that truly enhanced my stay. They were knowledgeable about the menu and offered thoughtful recommendations, ensuring that each meal and drinks was perfect. Their professionalism and warm demeanor made every dining experience memorable and enjoyable. I was impressed by their attention to detail and ability to anticipate guests’ needs. Overall, their excellent service added a special touch to my resort experience. Highly recommend!”

Lenee K

We had a great time and would recommend. Have read all the reviews and I expect many of them are from people who have never done an all inclusive in Mexico before. No matter how nice of a hotel you go to you always need to maintain reasonable expectations because nothing is going to be perfect. This hotel has wonderful staff. Andrea, our butler, did an excellent job and was very easy to work with. We also got excellent service from two different Antonio’s. One Antonio was in the lobby at a special martini stand and made the most wonderful drinks that we had during our day. The other Antonio was the man who does poolside service in the Kids area and he is super friendly and does a fantastic job. Food was adequate. Not the strong suit of the property. One word of warning in November. We have been to this area multiple times and never had trouble with jellyfish, but we were both stung within the first five minutes of being in the water and never went back in the ocean. If you can spring for the privilege, do it. Totally worth it.

Joanne Swayze

Antonio Hilda and Henry at lobby bar Gustavo Sure Alejandro Janina and Elias The service is excellent! The champagne was amazing! The staff always knows us and remembers our drinks before we even order! Always happy to see them!

JulieAnne Santiago

Amazing staff and service at Ocean Coral and Turquesa! My family has never experienced a stay so excellent until our week long stay here. Especially in the privilege lounge the servers Miguel and the bar tender Jesus are wonderful and welcoming staff members! Miguel is the best!!!! Other amazing helpful and kind servers include Jesus, Emmanuel, Freddy, Eduardo, Marisol and the manager Susana. Such a wonderful experience for me and my family. I also loved the selection of food and the cleanliness and quality of the privilege lounge its the best place to go during my stay. The server and cook Santos helped my family during dinner two nights and a row at restaurants Route 66 and the Italian terrace and he was not only an amazing cook but an excellent server. Also Jesus Cruz provided my family the best assistance for booking dinner reservations and other additional help for our stay he is so kind and a pleasure to have to assist my family.

Lori Rickert

Marianna and Salvador at the buffet restaurant went above and beyond to make our dining experience memorable.. Eduardo Baron, The Concierge was most helpful and friendly. I would suggest anyone going there look him up, he will make your stay a more enjoyable experience. Hats off to this hard working man. Our experience in the restaurant D’Iralia was the best ever in many years, they went above and beyond to assist me with food allergies. And was by far the best experience there for my husband and I. Thank you!

Eric Cruz

I wanted to take a moment to commend the outstanding team at The Fives Oceanfront. From the moment my fiancé and I arrived, every staff member went above and beyond to ensure our stay along with our guests was nothing short of exceptional. The front desk associates greeted me warmly and made check-in seamless, answering every question with professionalism and care. Their attention to detail and genuine friendliness set the tone for a wonderful visit. The bartenders and servers (Eduardo, Roger and Fidel) were equally impressive, creating a welcoming atmosphere and providing impeccable service. They were attentive, knowledgeable, and always ready with a smile, making every dining and social experience memorable. It’s clear that the entire team at The Fives including (Victor and Joseph) takes great pride in their work. Their dedication to guest satisfaction was evident in every interaction. Please extend my heartfelt thanks to everyone for making my stay along with our guests of over 40 was so enjoyable. I look forward to returning soon for our honeymoon!

Whitney Semin

We were here for our honeymoon and had a great time! The service was excellent (we especially appreciate Eduardo our beach waiter and Elvis our restaurant waiter!) Views were incredible, right on the beach, and an easy walk to town. Rooms were comfy and quiet for the most part, some wear on the furniture. The beach was pristine - they raked and combed it multiple times a day and the chairs were very comfortable. Only negatives were that a few parts of the hotel were closed for renovation at the time and we would not recommend room service food. Highly recommend for couples! Would absolutely come back!

Adrian Ball

We spent 3days/nights here at the end of our trip to Mexico. And it really was the highlight for us! All of the staff have been outstanding, with a special mention to the pool/beach waiter Adrian. We had a butler at another hotel on our trip and Adrian’s services was far better! You only had to lift your head from the lounger and he was there to take care of your needs! Highly recommend, and we’d definitely consider coming back here and to the fives brand!

John Dobie

Our third time here and as usual, had an outstanding experience! This time, we did the "Romantic Dinner" on the beach. We were hosted by Abraham, who gave us friendly, professional and excellent service, helped by five delicious courses, with lovely wine to match. Thank you to Staff and Management at The Fives Oceanfront, for yet another great experience!

Keithen McLean

I had the most incredible stay at this beachfront hotel! From the moment I arrived, the service was exceptional—every staff member was welcoming, professional, and eager to assist (Sergio, Adrian, Sebastian, Roberto, Tony, Louisa, Pablo). The location is unbeatable, with stunning ocean views and direct access to a beautifully maintained beach. The rooms were spacious, clean, and offered breathtaking views of the sea, making every sunrise and sunset a memorable experience. The on-site amenities were fantastic as well, including multiple pools, delicious dining options, and a variety of water activities. Whether I was lounging by the pool, enjoying a meal at the beachfront restaurant, or taking a walk along the shore, everything was perfect. The attention to detail and the care put into maintaining the property truly stood out. If you’re looking for a relaxing and luxurious beach getaway, this is the place to be. I can’t wait to return! Five stars all the way!

O L V S

As it seems hard to come across an accurate review of the Barceló Maya Caribe, here's my take: The good: - The beach is amazing; one of the best we've ever been to; - The staff, overall, was pretty nice and polite - especially Feliciano (the guy painting ceramics by the beach); - The cleaning is very good - our room was always spotless; - There's a great variety of things to do at the resort - Yoga, Dance Classes, Loteria, free snorkeling material...; - The room is very spacious and the bed is very comfortable; - There's a 24h open bar, in case you get hungry, which is great! - You also get to use the amenities from some of the other resorts part of the same chain which is an interesting concept. The bad: - The noise! Soundproofing is non existent, so you can hear everything from the rooms next to you. Also, there's a lot of partying at the hotel - we were woken up most nights by drunk guests speaking and singing loudly in the corridors with no respect for others. We had to call security once. It'd be great if the hotel could warn guests about not making noise and disturbing others - maybe putting up some signs; - Most reviews you see here are complementing random staff members from the restaurants. Why? Because they'll push a dishonest review out of you. It happened to us and it was very uncomfortable. They'll get up to you with a QR code and their name on a piece of paper and won't leave you alone until you make a 5 star review of the hotel - therefore its rating here; It happened at Tokyo (their "Japanese" restaurant); - Food is average at best. You may get some nice meals but, overall, it lacks quality - the Spanish restaurant was the best one and still not great (great service from the staff there, though); Overall an okay experience, specially considering the amazing beach they have. Nevertheless, it's quite disappointing to notice all staff waiting for tips for the most simple things - guess it's because they receive a lot of Americans/Canadians.

Bahodir Abdulla

I recently had the pleasure of dining at Tokyo restaurant, and I must say, the service provided by Cristina and Lucia was outstanding. From the moment we sat down, both waiters were warm, attentive, and went above and beyond to make sure our experience was perfect. Cristina was quick to offer helpful suggestions from the menu and made us feel like valued guests. Lucia's attention to detail was remarkable—she ensured every aspect of our meal was exactly as we wanted, checking in regularly but never being intrusive. Together, Cristina and Lucia created a seamless dining experience. Their professionalism, coupled with their friendly demeanor, made our visit truly special. I can't recommend this restaurant enough, thanks to their exceptional service!

Josefa tb

my husband and I had a dinner reservation at La Fuente; and our whole experience from service, food and atmosphere was terrific. Our waitress Lizbeth, was super attentive and open to giving suggestions to various foods which were spot on! Each one of the 4 courses were delicious. Thankful for this experience, and to our waitress for making our night a smooth and pleasant one.

Kelli Marchand

Restaurant Tokyo Karla Nanci was our server and was so attentive and sweet. Always made sure we had what we needed in a very timely manner. Chef Jose was fun and made our experience enjoyable. Great food, wonderful staff, we all had a great time!

cody allen

We went last night as a large family. They were able to accommodate everything. The chef did a great job! Very impressive. Our waitresses Lucia and Virginia were fantastic and very attentive. They had several tables to serve and kept up with everything with wonderful cheerful demeanor! Great place!!!

Jesus J. Segoviano

Fidel, Jose, Jorge, Maria, was incredible!!! Everyone at the hotel was incredibly hospitable and nice. All of the staff from the chef, to the mixologist, the front desk, and everyone at all of the restaurants were extremely respectable and helpful. They requested the best items on the menus, the service was on point, and never was there any sense of disappointment. If you want an incredible all inclusive experience this is the place to be!! I can't thank everyone enough, thank you for making mine and my husband's experience the best that we could've ever expected. We will definitely be back soon for more fun and adventure, thank you thank you thank you!!!

Fayçal Mounir Ouafi

Our November 2024 stay at The Fives Beach Hotel and Residences was simply unforgettable! Traveling as a family with a 4-year-old, a 2-year-old, and a 6-month-old baby, we experienced a level of care and hospitality that truly exceeded our expectations. The staff were warm, attentive, and always eager to ensure we had everything we needed for a comfortable stay. The food options were outstanding, with a variety of restaurants to suit every taste. We loved the beachfront choices, offering casual pizza, Mexican dishes, burgers, and fresh seafood, as well as more formal dining spots perfect for an evening out. Each meal was delicious, and we appreciated the range of choices that made dining a joy for the whole family. The pool areas were another highlight, with several pools to explore, including a stunning infinity pool with sea views and a dedicated kids’ pool that quickly became a favorite for our children. The hotel is wonderfully family-friendly, providing all the essentials for a young family right in the room. If anything was missing, the lobby staff were only a call away, ready to accommodate any need. We were also impressed by the kids’ club, which offers supervised activities where children over 4 can play on their own, while those under 4 are welcome with a parent. We did encounter a minor issue during our stay, but Miguel and Mercedes took care of it quickly and professionally. Their prompt attention turned a small inconvenience into a testament to the staff’s commitment to guest satisfaction. Overall, our experience was fantastic, and we highly recommend The Fives Beach Hotel for families with young children. From the beautiful facilities to the dedicated staff, it’s a perfect destination for a memorable family getaway!

R

very nice location and food, service was excellent. amazing selection of entertainment (special shoutout to Daniela, Gabriel, Fernando and Daphne) + things to do during the day, really lovely when the weather is nice, so many pools to choose from and they are all kept very well. the beach is great, with food and drinks so accessible, so you can easily spend a full day there. rooms are mostly great, with just a few tiny things that seem a bit outdated, but overall very satisfied. slight sewage smell in one of the rooms but it was near the mangroves so it is understandable. the gym was also closed with no notice for renovations so they could’ve given us a warning or an alternative.

Jeff Finney

Almost everything about our stay was perfect. Captain Erik and his Bell boy Crew were awesome and extremely helpful and friendly. Everyone was very pleasant and always had a smile but there were 2 exceptional staff members that stood out to us: our server at Flavours, Bernardo and one of the shuttle drivers, Gaspar. All of the Shuttle drivers were great. The food was mostly great and the Margaritas were delicious. The spa services were very relaxing starting with the hydrotherapy sessions. Adriana and Angelica were very professional and the facial/massage were excellent. We will definitely be back.

Sofia Lopez

Our family’s experience was beyond great! My grandmother and I were there for 5 days for a wedding, and everything was amazing! The service was outstanding, especially the little carts that drove us around from places to places. I would specifically like to recognize Isaac from the cart services. He was super sweet, kind, helpful, my grandmother had unfortunately gone to the trip with a cast on her foot and he would always get in and out of the cart to help my grandmother. Not only him, but the rest of the guys from the cart services were amazing. Events were wonderful, the food, the drinks, everything. We would definitely love to go again in the future!

Lois Chen

For Mexico LINDO restaurant : Abel Vazquez and Marcus Borges gave excellent service at this restaurant. Very friendly and let us practice our Spanish. Came back a few times to ask us if everything was well and refill our drinks. My friend gr and I had a great time! Thank you Resort : Rooms are nice. Nice view. Many amenities Great beach No birds on the beach

Priya Ramgoolam

We just got back from our tip at Maya beach (Nov 2-9) I found the hotel to be lovely and clean. The rooms were quite small for a family of 4 but that was our only issue while staying here. Selena and Faustina at the beach buffet were amazing and always took care of us during our meal times. The food selection was mediocre. It would have been nice to have more authentic Mexican cuisine. The beach was incredible, always clean and free of seaweed. We really enjoyed swimming with the dolphins in the dolphinarium! All the staff were very friendly and helpful and we will definitely be visiting again!

Rebecca Pedneault

The hotel is beautiful, the beach is the best of 3 hotels I have been to along the coast. The buffets have a great variety! Service is amazing. I had the best dinner at the Mexico Lindo restaurant with service from Josue Lopez and Miguel Lopez. The Mariachi Band during dinner was a special touch!

Carmen Blair

I would express how wonderful, friendly, professional the staff are. Specially at the buffet beach. Tomas, Guillermo, Selena and many more. All the way to maintain staff also the cleaning crew who are seldom mentioned. This experience has been wonderful because if these amazing individuals. Now, some of the rooms need some fixing and paid attention too. One of my family's room was very heavy smell and the ceiling had what it seemed to be mold. Also due to the rain...thought no one can control the weather. Two single mom's with children had to move rooms do to leaks in the late evening and not a gesture of a small compensation was given even when asked about it.

Q Photography

We have a group of 30 people staying at this resort for a friend’s wedding. During the wedding we talked about the rate we paid for the room. My friends all paid $200 to $250 per night while I paid $400 per night. We all booked the same room during the same period of time. They even stayed for the weekend but I only stayed during the week. I tried to ask the manager politely if he can offer a little discount because I don’t understand why I’m paying so much more than my friends. The manager was very very rude to me from the beginning. He didn’t bother to check my friend’s or mine reservation. He said it loudly “EVERYBODY HAS TO PAID FOR THEIR STAY”. I was like “WHAT?” I didn’t ask you to waive the fee completely. I only asked for a 5 % or 10% discount. I asked him why I’m paying $400 a night and my friend is paying $250 a night. He refused to answer. He keeps saying that it’s because some of my friends got a 10% discount code. I said, “10% will make a different of $20 per day but not $150 per day.” Then he said, “there is nothing I can do for you. How would you like to pay? Credit card or debit card?” I have never encounter such a rude staff in hotel industry. This “manager” didn’t even bother to listen and understand my questions and my needs. He had to act like I was asking not to pay a dime for my stay which was totally not true. Please take your hard earned money somewhere else. The attitude I got from this manager made me decided that I’m never coming back to this place.

Nicole Bruns

Great service at the Santa Fe restaurant by Jorge Morales. Top notch. Deserves a raise. This has been by far the best one we have tried due to the service we have received. Food was amazing. Very clean resort. Will definitely come back with the kids next time. Thank you Jorge Morales for such an amazing experience at Santa Fe.

Mario Rodriguez

I am writing to share my recent dining experience at the Santa Fe Restaurant, located in the delightful Barceloo Tropical Hotel. I must say that my visit exceeded all expectations and left me thoroughly impressed. The standout feature of my visit was the exceptional service provided by waiter Jorge Morales. His attention to detail and personal touch truly made my dining experience memorable. Jorge went above and beyond to ensure that all my needs were met, and his professionalism was truly commendable. The ambiance of the Santa Fe Restaurant was simply wonderful, adding to the overall enjoyment of the evening. The menu offerings were diverse and delicious, and I found the quality of the food to be top-notch. I wanted to take a moment to express my gratitude for the outstanding service I received from Jorge Morales and to commend the Santa Fe Restaurant for providing such a delightful dining experience. I will certainly be recommending this establishment to friends and family, and I look forward to returning in the near future.

CDN Roadie

Jorge Morales was a very attentive waiter as well as all the staff. He made our dinner at Santa Fe excellent. Food was very good, could have been a little hotter when served but over all very good. First course was varied and the steak was excellent. Only thing needed was a little finishing salt which was supplied. Over all our favourite restaurant in the group.

Julia Zammit

Santa Fe was an excellent restaurant. My family and I went on a vacation to Mexico and this was the best restaurant I ate at. Jorge Morales was such a great person. He told us of the things he thought was the best on the menu. He and all the staff were extremely kind and friendly. I highly recommend this place if you are going to Mexico

Dany Tanguay

We have been last year to tropical and this year staying at the Palace Wich is in the same complex. We found of all the restaurant La Brasserie and Santa Fe were the best .Steak to die for. The waiters at both are the nicest can be. This year we got JORGE MORALES at Santa Fe. Charmin, sociable and always checking on us. Great service.

M Harrison

Stayed here for 10 days, 14/11 to 24/11. We had a preferred room on the 7th floor with a balcony. The room was very spacious, and the bed was very comfy. The room was clean. The only downside was the room looked a bit tired and dated. The view from the room was very good. The preferred option was a good upgrade as we got a good deal, but it didn't make a big difference to the overall experience from not being preferred. The patio for the preferred breakfast we only used twice as the buffet restaurant had better service and more choice. As tipping decides on what service you get. The restaurants are okay, but it's a 4-star hotel, so wasn’t expecting too much. Personal opinion the Italian and Mexican were best. Beach and pool area very clean and plenty of sunbeds to go round. Overall, for a 4-star resort, it's very good, and the location is good for popping out to local restaurants and bars.

Sarah Gee

We had a lovely time at Dreams Sands. We found the food to be quite good, the restaurants better than the buffet at least for dinner. Breakfast in the buffet was really good with made to order crepes, omelets, Mexican food. The beach is really nice, it has a large sandy area and lots of chairs. The property is constantly being swept, cleaned and the staff are working really hard. The daily activities were fun and the nightly shows were entertaining. The only drawbacks for us were, the hotel itself is dated, after it rained the ceiling was leaking in the buffet area which is not ideal. We really enjoyed playing beach volleyball one day and people played for hours. The next day they didn’t want to put the net up because of wind, then later when it was less windy they did not put it up because the chairs were in the way, we moved the chairs and then they said the ropes were not set up. Other resorts have a permanent volleyball net set up. Surely that would be a more sustainable solution. Overall, for the money it was a nice resort. If you want the newest resort out there, there are many more expensive options.

Cherie Crawford

I wish I could give this place a higher rating. I did enjoy my stay. The service was great for the most part. The food was okay. The all day coffee bar was by far my favorite part. The room was clean and stocked. The bar was happy to make you anything you asked for. Room service never answered the phone, so you had to go to the front desk and ask them to call your room service order in for you. When they brought it it was usually a little more than we asked for, and it was always hot. On the surface, the hotel is nice, but if you really look you would see that it needs a lot of attention. The main lobby, eating areas, and areas outside looked great, but the room was much to be desired. The Kleenex box was stuck into a hole in the wall. The shower head didn't work, so they added a hand held shower head that sprayed outside of the shower. There was no seal around the door to the shower. The water from the shower sprayed onto the (slippery, granite) floor outside of the shower. If you stay here, I hope you don't mind your family hearing every noise coming from the bathroom, because there was an inch gap all the way around the door from the toilet to the room. They only left us 3 towels, and 1 hand towel. There was no bath mat which posed a problem when showering, since a ton of water sprayed out. We reserved a room with a king sized bed, but we got a room with 2 queens. They said, they "upgraded us to a room with a balcony". The balcony was nice, but the door had a hook used to lock it and my husband cut his hand on it. It was literally just a gate hook that was installed on the inside of the door, because the regular door lock was broken. It stormed one night and the door rattled all night, because of the pull from the wind. This place had so much potential to be great, but it definitely needs attention to increase its rating.

Laci Coen

The beach at this resort was one of the only positive aspects. Food was terrible at the buffet. Buffet food that is normal severed warm was cold, and had very minimal selections for all three meals. Restaurants for evening meals were more on the better side. Buffet staff never went out of there way to any request we had. Drink severs/bar tenders were not pleasant. (Even when tipped) Some hotel indoor staff was rude. No social interactions between hotel or bar staff. Ive been to several resorts over time and I have never been treated any other way than respected and catered to more than expected. Do not plan to be treated the same unless you pay for upgrades or are a “preferred member.” Preferred members are only ones offered umbrellas on the beach, others can be pretty far back off the beach, or at the pool. This is just one of many things that only preferred members are entitled to. Room was “older style.” Even when tipped well to have room clean never received back fully stocked room. We were short on towels, waters.. etc. Over all wouldn’t ever recommend this resort to anyone, and never will come back to this resort. Seem like more of a busier resort over others I’ve been to and lots of children.

Erendira Mauricio

First and might be important. SUPER, EXTREMELY WATER DOWN ALL INCLUSIVE ALCOHOLIC drinks. Virgin and N/A, tasted like diet. I was part of a big group reservation and heard about upgrading room issues and number of beds availability. Not all rooms were well equipped, like missing towels, hairdryer, etc. The food was good, loved the breakfast buffet, but the red meat served in any of the restaurants needs much improvement.

Alessandra Nardi

We stayed at RH for our honeymoon and it was lovely. Very relaxing and beautiful resort. The staff is very nice and the food is good. The Azia restaurant was our favourite, and Joshua from the entertainment team was great. He made our stay fun and felt like we had a friend on the resort. The beach is beautiful. Would recommend to anyone looking for a relaxing vacation in Mexico!

Victoria K

I want to give this a higher rating as the people and service was impeccable. Unfortunately the rooms and facilities are showing a great deal of wear and tear. You can see through the paint to darker colors, lots of patching that leaves pumps, the buildings that house the rooms need a good update. The grounds are beautiful. Worth the money but don’t expect a 5 star resort as far as facilities. The Mexican show on Saturday was fun but they don’t publicize it and hardly anyone knew about it. Could have been a lot fuller. The people are incredible from the front desk to room service, to concierge. They all seem happy to serve. Ricky was a friendly concierge. Reya’s Lopez was so sweet when she cleaned the room. She was diligent. Fernando at the front desk. David, another concierge. All great people!

Vincent Giugni

I just spent a week at The Royal Hideaway. It was truly a great experience. Mario Hernandez our personal concierge took well care of us. Mario truly knows and delivers the highest level of luxury hospitality. The Royal Hideaway should be honored they have an amazing employee. I want to thank Mario for all of the great recommendations and literary he prepared for us. I would also like to recognize Irene who works in the deck restaurant. She was very kind and treated us so well. I was honestly blown away from how kind and accommodating the staff were here. Some other amazing staff were Fernando (Front Desk), Alfredo (Server at Azia). The Hotel rooms were also lovely as well with the touch of classic luxury. I will definitely will be back and look forward to seeing all the lovely staff. They are truly the back bone of the hotel operations and I truly appreciate every one of them.

Monique Park

We mainly chose this place because we wanted to dive and there was a PADI dive shop on premise. The resort showed it’s a little dated, not what you’d expect from a five-star resort. But the entire staff’s impeccable service and friendliness made up for slight esthetic imperfections. We also liked having many options to choose from for dinner. Our favorite was Ventana, a Mediterranean cuisine.

Rylee Boren

I personally have stayed at many All Inclusive resorts in Riviera Maya, but there is something so special about Royal Hideaway that keeps us coming back. This resort is very laid back, which is what we prefer personally. The service and people there are absolutely wonderful and make you feel so welcomed. The food is very good, rooms are clean, and they do a fantastic job keeping the beach clean. We have been repeat customers and will stay repeat customers.

Max Mahlke

We recently stayed at Secrets Riviera Cancun, and we couldn't have had a better experience. The resort itself was wonderful, and the staff went above and beyond to take care of us, even when the weather threw some challenges their way. A special shoutout to Luis, our bartender at the Preferred Bar, who really elevated our stay. He was always attentive, answered all our questions with a smile, and made sure we enjoyed our time. The Preferred Bar was a highlight for us, as some of the other bars were a bit overcrowded, but Luis managed to create a relaxed, enjoyable atmosphere that made us feel special. The entertainment team also deserves recognition. We had an absolute blast with the nightclub activities—karaoke, the silent disco, and a fantastic cabaret show. They brought so much fun to our evenings! And finally, the food! Every restaurant we tried was elegant and served absolutely delicious dishes. We couldn't pick a favorite—they were all fantastic. Thank you, Secrets Riviera Cancun, for a memorable trip. We'll definitely be back!

Joel Melburn

Honest Review Nov 7 to 14, 2024 Room 2414 Overall, we would recommend to a person who has never been to an all inclusive because it will set the bar reasonably low. Many other places are much better! First Impressions - Construction I completely understand maintenance has to happen at resorts (and this one needs it! but…) on our first day we encountered a team of construction workers hammer drilling the concrete around the swimming pool causing a lot of noise as we entered the pool area to get drinks and food while we waited for our room. Luckily this only lasted the first day but first impressions are lasting impressions. Speaking of first impressions, shout out to the best servers at the following restaurants, you all made our stay so much better! Rosewater - Yesenia, Lilly and Amara Secrets Pool side - Urbano and Mar Preferred Club- amazing and kind Luis! Makes the best Mexican Hat on the resort. The Grill - Christian He is knowledgeable and attentive and very nice There are so many workers and they were all so pleasant and nice and noticeably hard working! If not for the staff, this place would be so much less tolerable. Also, there is lovely scent on the main floor by the reception/preferred club, even our toilet paper had a delicate scent. Within a few hours of getting into our room the ceiling leaked water causing a large and dangerous puddle on the marble section of floor which could have resulted in a serious injury. My girlfriend slipped pretty bad but luckily didn’t get seriously hurt. When I called the front desk/reception, they didn’t want to believe that we had a leak. They simply said to open the patio door. I said, that's not the issue, there is water nearly pouring in our room. She dismissed me and said open the door then hung up. Not satisfied, I went to where we checked in and said what had happened. Within 5 min a lady showed up to clean up the water, as soon as she saw the water running from the ceiling she got on the radio and a maintenance person was there to clean out the AC drain. Not a huge deal but the ignorance and dismissing of a guest was unacceptable not to mention what would have happened had my girlfriend hurt her head when she hit the deck. The Room Rooms were very clean, and the cleaning staff was there every day. The rooms don’t have any wine, vodka or hard liquor and instead there is a very light Mexican beer, soft drinks and water. The shower is very exposed which is ok for some but not for all. Even the curtain you can close leaves two sides with open glass. The toilet has frosted glass but no lock and open top and bottom. I’m sure you get the gist here, not much privacy especially for those very self conscious. We missed having towels made into animal figures or roses spread on our beds, not required but some places do that every day. General Observations Elevators are not air conditioned making it very hot, they also smell moldy. The restaurants and especially the buffet have poor AC making it very hot and humid to enjoy dinners. We found ourselves rushed to eat and leave so we could get out of the heat. Building 2 ground floor hallway has no ceiling lights making it a little too dark to walk back to your room at night. The outdoor restaurants don’t have any ceiling fans which makes it extremely hard to sit for long, it’s so hot, a small breeze would make a world of difference. For the indoor restaurants, they don’t have ceiling fans and run the AC on low or off. To add that it takes a long time for the food to arrive doesn’t help. One example, at the Asian restaurant (Silk City) it took 1.5hrs for our main course to arrive. Not all were that bad but most were around 45mins with the exception of the Grill. But on the positive note the food was very tasty and fresh at all times and at times some waiters went out of their way to get you what you wanted even if they had to walk at night in the rain to a different restaurant. Continued... In the Noteworthy section because I exceeded the character limit

L Rowe

I was there on on September 29/24 for a week. I enjoyed my stay however I would not go back to this resort. Most of the staffs are very nice but I would like to point out that Adrian from concierge went above and beyond and Luis the bartender was awesome. I got sick from the construction noise happening on the resort. The hotel offer to move me after I got really sick from the construction noise. They did not even follow up to see if I was doing better. After I moved I called front desk/preferred desk and ask why I was moved to Breathless. Originally, Oscar did not explain where I was moving to but when I called about it, Lucia must have been having a bad day or something because she was nice before but this particular evening she was so rude. I eventually moved back to my original room. The main reason I would not go back is because I was not able to go into the ocean. You are either stepping on sharp rocks or sinking in mud. I was also very surprise that the road into the resort was so bad. the main road is fine. The resorts can and should do better.

Nicole Krolicki

We went on a group Honeymoon. 2 couples in total upgraded to the premium swim out at Secrets. Wife 1 got sick first. Husband 1 got sick second. Husband 2 is sick. It has to be food poisoning. I am wife of Husband 2. In still doing okey but when I went back to the cabana we had at Secrets my towels were gone. We all got sick and because I was in the room for more than 2 hours with my husband they threw our stuff out of the cabana & told us it was in the rules that if you aren’t present for more than 30 minutes they take your stuff to the lost and found. TRAVELER BEWARE. Food poisoning is going around. You don’t need the hotel doctor to know. The lady at the pool after I retrieved my towels, overheard our conversations and said her husband is also in the room and has what my husband has. Pray for me. I’m the only untouched yet for our honeymoon. We leave tomorrow. Luis in the premium Lounge is ABSOLUTELY AMAZING. Pool guy at Secrets 0/0.

James Aglio

We enjoyed our stay. Service is hit or miss. Hostesses could be more friendly. Floors are very slippery when wet. Entertainment is very minimal. The Secrets side is Very Quiet. View is nice beach is ok. There is a lot of seaweed. Coffee shop (Nook) was great.

kacey collins

If you're looking for an unforgettable vacation experience, look no further than Temptation Resort Cancun! From the moment we arrived, it was clear this was no ordinary resort. The vibrant atmosphere, incredible service, and non-stop fun made every minute of our stay an absolute blast. But what really elevated the entire experience were the playmakers — especially Diego, Cowboy, and Pretty Boy. Diego brought an infectious energy to every activity, ensuring everyone felt included and part of the action. His enthusiasm was contagious, and he had a knack for making every game, event, and poolside gathering feel like a VIP experience. Cowboy was the life of the party. His charisma and larger-than-life personality kept the crowd engaged and laughing, making every event a highlight of the day. Whether it was leading a wild pool game or simply keeping the vibe high, Cowboy's presence was truly magnetic. Pretty Boy, with his charm and style, was the perfect mix of fun and cool. He had a way of making everyone feel like they were part of something special, effortlessly bringing guests together for fun, laughter, and some friendly competition. His playful yet professional demeanor was top-notch. Together, Diego, Cowboy, and Pretty Boy made Temptation Resort not just a place to stay, but an experience to remember. Their energy, enthusiasm, and commitment to creating a fun, engaging environment for all guests took our vacation to the next level. If you're thinking of booking a stay, these three are just one of the many reasons why Temptation Resort is truly one-of-a-kind!

Sarah McKinnon

What a blast this resort is! Great staff, great drinks, and a great location! The party never stops, compared to some resorts where you can’t find anything to do past 8pm. I love the theme nights and that everyone dresses up from them. I love how easy it is to meet people. Can’t wait to go back in March!

Jennifer Zeller

Absolutely HORRIBLE experience from the moment we stepped front on property. The staff is SUPER rude and constantly wanting tips even though the resort claims to not want tips. Compete BS. Complete opposite - they will hound you until you feel like you need to give me $ to leave you alone. They play games with words acting like they don’t understand English. Food is trash. Poor quality, if it’s supposed to hot it’s lukewarm warm at best if it’s supposed to be cold it’s warm. Everything is an up charge- and god for bid you lose your wrist band it’s a $200 charge!! Now onto the guests- 😳 it was not a good sight. It’s a very trashy place. Want to be feel like you are a price of meat even when you’re not in the ‘lifestyle’, this is the place to be. Sooooooo many very unattractive single men. Way more than should ever be allowed to be there. The entire property is so run down and dirty. The best part of the property is the gym. There are many more places close by that will treat you so much better. Avoid this place like the plaque!!!

T Hunter

Resort is a must visit. From the door in and out, we had a great time. Food was ok could have a been a better in taste and quality but you can eat all day! Entertainment amongst the people was more exciting than the resort, but they do keep you entertained. 25-minute massage was great, I recommend doing the FULL experience. Staff was attentive, but not all were friendly. Some personalities came off judgmental and not very welcoming. They will try to sell you stuff all day, which can be a bit overwhelming, but they aren't that pushy about it. Overall, I will give it a 9/10! Check it out for yourself. You will not be disappointed!

God_is Able

Our butler Oscar was phenomenal made us feel welcome and comfortable from day one. He’s communication skills was excellent, he periodically check on us to make sure we didn’t need anything. I would recommend him to any guest will direct request him again in the future. Overall we enjoy ourselves everything was amazing we had a great time.

Kelly Campos

My recent visit to the Excellence Hotel was made all the more memorable by the outstanding service we received from Ramon and the entire restaurant staff. From the moment we walked in, we were greeted with warm smiles and friendly faces. Ramon, in particular, at the Grill, stood out for his attentiveness and genuine hospitality. He made sure our dining experience was flawless, attending to our every need with grace and efficiency. The food was exquisite, each dish served perfectly on time, and the flavors were nothing short of delightful. And, of course, we can't forget the dessert! The sweet finale was the perfect ending to an already perfect meal. Thank you, Ramon, and the entire team at the Excellence Hotel, for making our visit so special. We look forward to our next visit!

Kelly M

All the staff at Magna go above and beyond! From the hostess to the wait staff. It is well worth it to book Excellence Club just for that. Hector is an amazing waiter, and we were lucky to have him multiple evenings. He remembered us and all our preferences after just one night. He is exceptionally attentive and elevated our dining experience. Highly recommend. Great service. Have to add that Ivan at the pool is fantastic. He brought us a fresh iced coffees each morning, and he remembered our drink orders too! Whenever we finished our drinks it wasn’t long before he was there getting us refills. The personalized service and care are 5-star quality.

Katie Woolard

Lino gave us the most amazing service at the bar everyday! He made us feel like family! Hugo and Roberto were amazing! The room was clean! The food was good! It was our first time here and we will be back! The resort has something for everybody! We experienced Thanksgiving here and everything was perfect! The entertainment and William made the experience great!

Karen Hardin

Daniel with cabana services was awesome! He was attentive, service oriented and helpful in every way!! In fact all of the beach cabana services in the Excellence Club were amazing…drinks, food, the reflexology massage - truly a wonderful experience!! We ate at the Lobster House where Geronimo did an excellent job serving us a great meal for dinner. The outdoor dining was amazing!! Elizabeth became a treasured friend as she came tirelessly throughout the days to our beach side cabana bringing us food and drinks (many drinks) to ensure our vacation was the best it could be! Her smile, warmth, and genuine interest in making our time special is so appreciated!! I not only wish her the best, but tell you if you have the opportunity to meet her, you are in for amazing service!! Thank you, Elizabeth!!

Lauren Zullo

We had a wonderful stay at the Excellence! The service was fantastic, especially Jorge’s poolside service. We also loved Angelo’s enthusiasm and energy leading activities like volleyball, water aerobics, and bingo. Night time activities are fun and the restaurants we tried were all pretty good. Only downsides are: the hot tub is not hot, and the cleaning smell in the lobby is unpleasant. Definitely would recommend though!!

Justin Gutierrez

There is no way to describe this experience other than amazing. The food was amazing, hotel was insane, the all you can eat buffets were delicious and convenient, and the restaurants had individual experiences. Especially the circus one, that may have been the best I’ve ever seen in my entire life. I would 900% recommend this trip for families and alone. Definitely get the membership, it will be worth it in the long run. Their accommodation is great. Check in was awesome, the gave little moist towels and free cucumber honey water which tastes delicious. The whole hotel looks elegant, and they have a gaming area for teens and a kid area to check your kid into the place to let them play games, bumper cars, movies, and more! Water park was also very fun! I think the best part was the food experience since they all have a unique setting and gimmick! The travel was easy with shuttles around the resort and the other 2 resorts. I personally think it’s the best place for a vacation, no doubt about it! They have a photography service where they take photos for an amazing vacation photo! The room keys are very convenient as it’s a wristband you wear. The views are amazing and just breathtaking from some of these hotel rooms, and they have ice dispensers and a mini bar to your convenience! Overall, one of the best trips I have EVER been on

Clay Melder

We decided to spend Thanksgiving at Moon Palace - Sunrise this year for a change of scenery. The area is decent, some of the food is good, the service is good most of the time although room service and some of the other services are a bit slow. Overall, we found the staff to be pleasant. Also our first experience at an all inclusive, which was exciting. The building and grounds are "average." They're outdated but generally clean except the hot tubs which had footprints and (what looked like) fungus on the bed of the tub. The second day of our stay, the power in our room went out and we couldn't finish getting ready. Just our room, not the rest of the property. We received $500 in resort credits and were excited to use them at the spa. To use the spa, you have to book via the app, which we attempted to do a few days in advance. You "submit an inquiry" and then someone either calls or messages you to confirm. It took quite a while for someone to follow up on our inquiry, then the agent allowed us TEN MINUTES to respond/confirm before closing out the request. So, we lost the chance to book. We tried numerous times and the spa was completely booked thereafter. While our friends enjoyed the spa, we were stuck sitting in the pool waiting on them. Tried to book a tour, and once the agent confirmed the tour, the agent followed up to apologize and let us know the tour was fully booked. I feel like we had one disappointment after another, so we've nearly written off visiting any Moon Palace properties at this point. Our stay wasn't bad. But it wasn't great. I feel there are many other options to consider with potential to deliver better experiences for the cost. I am so sad we didn't get the chance to experience the full set of amenities and experiences.

mukesh agarwal

Overall the resort is an average one if you compare with other luxury kid-friendly resorts like Nickelodeon. The staff is just interested in selling timeshare. If you are not for it, they are not interested in helping you. They just want to sell activities and ignore all other questions. The resort location is beautiful and it's a huge resort. The resort's best activities are located in the grand, where you have to pay for a day pass. Most of the good restaurants need a reservation 24 hours prior. Imagine more than people with more than 2k rooms! The resort is huge and transport is super slow so don't expect to be able to cover a lot of activities but you can surely have a good time. You would have to ask for things like drinks/etc. It's a good deal if you get their 70% off offer from some family/friends. But cheaper always means compromise on quality.

Sparkles the Most Spoiled Dog

Moon Palace is a beautiful resort. Lots of walking to where you get on golf carts to ride to and from 3 resorts and back to your room. The food was good but very different than the US. The desserts were pretty good. Best coconut ice cream ever! Enjoyed the pools and staff is very friendly and welcoming. Avoid the grande unless you go to dinner or have young kids. Lots of children there because of water park. The ocean is dirty and has sea lice which caused sores on our feet and hands. Rooms are nice and drinks are pretty good. I give it an 8 out of 10

David Parkin

First time staying at this resort and I really enjoyed it. Upon checking in, I was asked if I wanted to upgrade for a reasonable rate; my new room was ocean front with a spectacular view. Plenty of chairs at the pool and beach to chose from. Food and drinks were good. The staff was absolutely fantastic; always asking if I needed anything, including shuttling between lobbies. I highly recommend.