Gabriela Alvarado

The Fives Ocean Front was amazing! Our room was immaculate and had an ocean view. Our stay included breakfast, it was great to have more than the continental breakfast. Each morning we had the option of fresh juice (green juice was our favorite) an intro option- fruit/ oatmeal and a main dish. Options included omelette, chicken and waffles, Mexican style egg options and eggs your way. Didn’t feel limited and chose differently everyday of our stay. The staff was excellent and took great care of us. Erica Greeted us with a smile at check in and gave us an intro of the hotel she was super sweet.! the staff in the restaurant in the mornings also provided amazing service. George to us he was Jorge. He was our favorite! Beach crew did great, checking on us for drinks, special shout out to Emir and Angel. We will definitely be back!! Only complaint was our keys not working the last night of our stay. We got in late after celebrating my birthday and our keys didn’t open the door. Took and hour to get it resolved, maintenance had to work on our door and the lock lost charge. The staff did a good job resolving it. But was not great end of the night when we were ready for bed after a long day. The town is small but we liked this. Felt safe the entire time. Even when walking back at night.

Jarrod Franklin

This Fives location was an amazing experience for my honeymoon. It first started with a great welcome and customer service from Ansel in the lobby, he made sure we were settled and checked on us daily. The staff here is unmatched, everyone was great, especially Baldo and his hard work on the beach, along with Fernando waiting on us at the rooftop everyday. Everyone brings a kind and welcoming attitude, every single day. The rooms are clean and taken care of with daily service. The food here is amazing as well. The best part is that they are all different. The freshness, plating design, and taste are all great. It never gets old. They also change up the menu during the week to keep it exciting! Thank you!

Lane Lundeen

Had a wonderful time going down for a friends wedding. Baldo and Ana were amazing and made sure to take care of us and always were so nice. The food was really good and had no issues with stomach aches. Easy walk to the market area and had the softest white sand beaches. The staff did an amazing job with the wedding and continued to pull out surprises for the lucky couple throughout the stay.

Elanor Bouraphael

The fives resort was an amazing place to stay and a spectacular experience: the service was 10/10- everyone was so hospitable and helpful. The hotel is so accommodating and the staff was so friendly. The hotel restaurant Al Mare was our favorite place to dine!! The staff is phenomenal!!!! They went above and beyond to make our (evenings) so very special. They went out of their way to give us a one of a kind experience. Chef Aiden made some delicious sushi and specially prepared meals for us and our family and we enjoyed them so much . Santiago was by far the best server we could ever ask for! He is amazing and if you get to go you need to make sure he’s your server. Miguel the bartender was making us the best drinks and everything was amazing! We couldn’t have asked for a better experience!

Tina Gravina

The best experience I have had in an all inclusive. The food in the Italian restaurant was outstanding. The head chef Adam and Silverio the waiter were fantastic. They made our stay the best and look forward to coming back. Fernando also always made sure we were well taken care of. Till me meet again!

Jessica Holden

The entertainment team are all amazing, keeping everyone in the holiday spirit and getting everyone involved. Especially Arturo and Wilbert bringing the energy and good vibes every single day! Cleaners have the room looking beautiful daily. The restaurant staff have all been polite and accommodating. The beach bar staff have all been exceptional. Very attentive and keeping everyone happy ! By far my favourite bar out of the choices. The only downside so far is the seaweed on the beach which is natural and cannot be helped, but a short walk left down the beach you can find a lovely little lagoon! As an independent travel agent, I would highly recommend this hotel to my clients. I couldn’t fault it in the slightest and definitely living up to its 5* reputation.

olleene thomas

We were among the very fortunate that we had rooms that were excellent and facing the pool. That’s the best thing I can say about it service is nonexistent maintenance is nonexistent the staff are wonderful.. And the Mexican restaurant is fantastic. Also, the French restaurant.. We heard numerous horror stories of no hot water, no air-conditioning water on the floor. None of the mini fridges were functional.. Numerous people had to be moved two or three times to find a room that was suitable.. I’m only giving them my reading because the staff is good. The management is horrendous.

Cory Booth

We recently spent 10 days at this resort. We read a lot of negative reviews after we booked and got a little nervous. Once we arrived we were greeted by wonderful staff who treated us great for our entire stay. Food was excellent. Drinks were plentiful and always delicious. Resort was clean and maintenance staff were always busy fixing any issues. The lagoon just a short 10 minute walk down the beach was excellent for swimming in and there were always plenty of colourful fish that could be seen swimming around you. We all had a fantastic time and will 100% return in the future.

Elvis Q

This was billed as an all inclusive vacation, as a guest you are more than welcomed to dine at any of the restaurants. However the restaurants such as Steakhouse, Italian, French and Mexican all have up charges for items on the menu. 45.00 additional for a steak at the steakhouse 🤦‍♂️. The food in this resort is not good on a scale of 1 to 10 at best a low 3. I most definitely will not be going back and don’t recommend anyone does so. My two cents take it for what you like 😢

Shawn Lee

We stayed at blue bay for 7 days. It was not the fanciest place but the staff made up for it. Everyone remembered your name and what you drank. We meet lots of people here that we got along with. If you are a picky princess this is not your place. If you enjoy friendly staff who make you feel welcome you will feel at home here. We did upgrade to circle one and we are happy we did. We will be returning

Misty Brown

My son and I loved our week long stay. The people that work there are really what make the experience. It's great getting to know them and their culture, it makes the experience much more personable and memorable. I would like to mention a few people that we were blessed to see on a daily basis and get to know. Teresa, Alberto, and Eduardo. Those three are absolutely great! By the end of the trip my son was hugging them all! You three work so hard and hustle to make everyone's experience great. Thank you from my son and I. We hope to see you again!

Jamie Bryan

Juan and Frankie BEST bartenders ever! We had so much fun and we felt like home. Being a bartender myself, they were so professional and amazing! The rooms were beautiful, and the whole staff was phenomenal, thank you so much!

Patrick Wooltorton

Spent 10 days here and what an amazing time I had. The complex was amazing with loads to do. Great entertainment but most importantly the staff for being very helpful and accommodating with always a smile. I would like to thank Hilda for all the help in making our stay feel that little bit more special! This trip I also took the time to jot down the workers names that also stuck out for their amazing service! Gustavo, Antonio, Angelas, Jemima, Idalia, Henry, Francisco, Marcos and Mateo. Thanks to all of you for making it one of my best holidays! I’ll be sure to come back in the future.

Mike Y

Just got back from a week long trip. We stayed at the adults only section El Beso. Our room was new, but the A/C did not work. We complained multiple times. They offered to move us rooms on our last day. No point to that. It was so hot. Worst A/C we have had in 16 different trips to all-inclusive resorts. Water pressure in the shower was bad. At one time it didn't work at all. We had a leak out the bottom of the sink, they fixed it after 4 days though. :-) Food was good. Dinner reservations needed. Every morning at 8am you need to go on the APP and make them. Sometimes not till 9pm to get them. Pool was great. Service around the pool was great. Ricardo was amazing. Towel game of course, just not enough chairs for everyone. :-) The normal. Location was great, 20 min from airport. Lobby was hot also and most restaurants. The resort just doesn't like air conditioning. :-) Grounds were fantastic.

Laura Holmes

El Beso @ Ocean Coral & Turquesa was incredible! I made dinner reservations every night, Mexican, Grill and Italian and all three provided delicious meals!! The drink service at the pools was great! The only complaint I have is that the resort as a whole is NOT Adults only as advertised! There is an ADULT ONLY pool and beach area, but the resort in itself is not adults only. So, if you go to any other pool there will be kids! One more thing - get up early, 7 a.m. - go get a beach towel and go claim your chair at the pool, if you do not do this you will not get a chair! As a whole, it was great!!!!

Alyssa Swenson REALTOR

My husband and I thoroughly enjoyed our time at Barcelo. We loved having the adults-only resort experience while also having the access they provide to the numerous other resorts and restaurants along the beach. The pools are great! We started with a room that was ground level along the pool-river but ended up switching to one of the VIP rooms higher up with a view! I loved having a hot tub overlooking the ocean right from our balcony. Great room service and amenities. Received a very good massage in the spa.

Barbara Johnston

Just got home after a wonderful week at the Maya. Beach. The resort complex is massive so be prepared to walk or take the double decker bus. That being said it offers a family everything they need, although at an extra cost in some cases. It was great being able to attend Mass at the beautiful airy church. It was said in Spanish but there was a translator for the sermon. Our last night was at the amazing Japanese restaurant which was both entertaining and delicious. Food at the buffet was good and we enjoyed the convenience of the beach grill for lunches. The beach and pools are awesome and we received great poolside service from lovely Irene. There was always something on at the theatre in the evening to keep us entertained. Value for money it was a great week. Definitely a family resort!

dave iseppi

Had an amazing stay for my first visit. Room and service was great. Maybe as a suggestion have more bar staff on hand as it was weird around the pools to have to stand in long lines with one bartender usually. Food was as I expected at an all inclusive but I was happy with it. The grounds were kept in great shape which says a lot as it is a lot of work to maintain such a huge area. The staff for me was a 5 star+, so accommodating and helpful as my Spanish is limited. Overall loved our stay and will be booking for next year also.

Pete “Pete” P.

The resort is very large. This was our second time here. Despite being fully booked the staff did a great job keeping everything tidy. Rooms were clean, a little dated but still nice. The beach was nice, clean and plenty of sun or shade depending on your preference. The dining left much to be desired unfortunately. Possibly due to being extremely busy. The a la carte restaurants were very good, the buffet not so much, at least not as good as 8 years prior. Overall a great time , relaxing and enjoying the sun.

Emily Mazanec

Yazmin Flores was wonderful! Always by the entry to the buffet restaurant and ready to take my gluten free order. She remembered me after the first day. Was always friendly and helpful. The beaches were great, beautiful sand and gentle entry to the ocean. No big drop offs so you could walk far out. Room was dated and bathroom was small. Not a good layout to accommodate multiple people.

Christian Fox

Buffet Caribe with Joel Hernandez was exceptional. We were so impressed we decided to sit in Joel’s section multiple days. He was friendly attentive and personable. He deserves to be recognized for his work and we greatly appreciated him and tipped accordingly. Thank you to Joel for helping to make our vacation that much more special!

galizio passucci

Japanese restaurant offered a culinary journey that was nothing short of extraordinary. From the moment we stepped in, Chef Carlo captivated our senses with his exceptional culinary skills and charismatic personality, providing not only delicious dishes but also an engaging dining experience. Moreover, Chef Carlo went above and beyond to entertain us, skillfully juggling knives and engaging with everyone at the table, creating an atmosphere filled with laughter and joy. Complementing the culinary excellence was the impeccable service provided by Waitress Elizabeth. With prompt service and attention to detail, she anticipated our needs before we even had to ask.

David B

Darinel Gomez and Edgar Hernandez were wonderful. They made every breakfast a great experience. Wonderful and intuitive, they brought us everything we wanted without us even having to ask. Their service was superb!

Ģary Desormeaux

Very large servings, we ordered the Gnocchi, Calzone and a Stromboli. Fantastic food. Our server Benjamin was on top of everything, very fast service. The salad bar was pretty awesome too. We had Caesar salad, Russian salad and some shrimp. Thumbs-up all-around, we would recommend to anyone. The main buffet was super awesome. Our Servers Darinel Gomez and Edgar Hernandez were very attentive and super fast with our drinks and table service. Darinel really made our 11 year old feel special and inclusive to the conversations. If we could give more stars we would. We are really going to miss the resort and the awesome staff. We are already thinking about when we want to come back. Thank you to all who made our family trip so memorable.

Anastasia Davidova

Don't use the Spa, it's overpriced and underwhelming. Be careful in your room, make sure you have socks or slippers on, easy to slip on wet/moist floor tiles. Amazing room service, super friendly staff, decent food options at all buffets, nice experience at restaurants. Great options for kids (pools are not heated), very nice beach with fish and other marine life to see while snorkeling. Very decent gym. Enough entertainment options for kids and adults.

Riley Ronquist

Had an excellent experience at Tropical buffet. Our waiter, Diego Mendez, was very friendly and gave us very good service. Diego's partner Edgar Boutista was also very helpful as he kept things ready for us at all times. Thanks guys!

Dan Kern

This resort is great. The beaches were beautiful and the views are spectacular. For hosting so many people it is super-clean. The food at the themed restaurants was pretty good and the service at them was phenomenal. The buffets weren't bad, either. They could use a few more bartenders at the pool bars and it would have been the best I've ever been to.

Lynn Carvery

Lovely time. Staff are wonderful… especially German Lopez at the Tequilla Bar. He is wonderful! Beach is amazing and clean - the entire resort is very clean. Rooms a bit worn / tired. Suprised not much activity or music in the lobby at night. Not a hang out spot like at other resorts.

Julie Dundas

We just had the most amazing dinner. Ignacio at the Tokyo-Tepanyaki Restaurant was a great showman and entertainer. The food was absolutely delicious. We met some nice people made for a great Valentine's dinner. Our entire stay has been great, a little bit windy but has not altered our vacation at all. Buffet is great staff are very friendly and the rooms are very nice. Our second time here.. hopefully not our last.

Luisa Correa

I had a great stay at the Barceló Maya Rivera resort, the buffet was okay at first but as the days passed the food became great. I think they should do some more authentic Mexican food such as tacos. As per service everyone was very respectful and attentive especially Edilberto kuyoc Noh. For activities I think they should add some karaoke☺️

Chad st. amant

We had a wonderful trip. Brian the activities director at the lizards pool was fantastic getting everyone involved. The teens that were on the trip with us as well as all the ladies really enjoyed his personality. We spent several afternoons at that pool just for the activities. The only suggestion we have is making restaurant accommodations a little easier for people that are owners. Or a better system of when tables may be available.

Maggie Jones

I would like say overall I felt like I was in a luxurious setting. The rooftop pool and bar was my favorite area in this hotel! It was spectacular! It would have been an amazing experience had it not been for the customer service which was lacking considerably. The rooms were not service. There were not enough towels in the rooms. The hotel staff were not present at certain hours in the night. My son slept on a sofa bed in the room with no linen available to use and we could not locate any staff to accommodate our needs. Also please do away with the breakfast options. Come on this is a Hilton brand! The food was horrible and lacked variety. Some of the staff there were inattentive and not very welcoming! Kudos to the bar staff and wait staff on the rooftop. I’ll consider staying there again and giving them another try.. I gave them a 4 star because of the rooftop bar/pool/ and staff. I had to take that into heavy consideration.

René Rouleau

as a first family trip in life, it's hard to find better. people are very attentive and always looking for ways to satisfy us. we rented beds at the beach and the service from CRISTEL was incredible...thanks again. the site is wonderful. it is very big but the shuttle passes non-stop all day to transport us quickly. only small downside, there are a lot of large stones in the ocean. but the infinity pool makes us forget this little point. thank you to all the staff and hope to come back!

Heyi Xu

We are here to celebrate our friends wedding. It was absolutely a beautiful resort, even when we had a ton of people, the resort was very accommodating. We got a swim up room and it was great. If you want a quieter room definitely go with 17-19. Food was good, tons of options. Would recommend

Linda Barlow

This is our third visit to this resort and we absolutely love it. The food is absolutely delicious and one of the top reasons we keep coming back is definitely that and the service. This time we had the pleasure of meeting Jose, the gentleman at the beach who offers painting of ceramics($) my kids thoroughly enjoyed this activity and he helped them with a beautiful souvenir, please support him when you are there! Thank you Jose ❤️ Joanna and the pool crew this week were amazing! David from the teens club had my kids wanting to go back Each night. Marco the waiter from Thai restaurant was also wonderful and attentive. Please don’t listen to the negative reviews and make sure to try this amazing gem 💎.

Mark Murphy

We just spent 2 weeks here and it has been outstanding. Food was great. Room was big and clean. The resort is BIG, but not as big as you'd think. One end of resort to the other was about a 15 minute walk, helps you walk off all the great food and drinks! Entertainment was awesome, shows, pool games, beach volleyball. Christopher with the entertainment staff was amazing.

Bhavini Patel

We visited Grand Sirenis in January 2024 for a hen do. The resort is lovely, lots of wild life and huge. The only thing which was a little annoying was the lack of vegetation options at the restaurants. There is a healthy smoothie cafe which is near the beach and this has refreshing smoothies. The evening entertainment is fun, and we went to the outdoor disco. The beach that the resort has is amazing with lots of loungers, a few hammocks and also a swing. The gym was well equipped and quiet on the days I went. We used the spa and this was a really good experience, we had massages on the beach which made the spa treatment feel extra special.

Riley Kurtz

This resort is a great value and worth the travel here. The all-inclusive aspect of it keeps you moving and busy all day. There are many different events for members and non-members to enjoy. Cecilio from the sports center is an amazing instructor and very supportive. I know the staff here loves to laugh and ensure a grand experience. I love the location and energy this resort brings. The bartenders are quick and talented. The a la carte restaurants have great service and my favorite was the Brazilian, along with the steakhouse.

Cindy Rigatti

Beautiful resort. We had amazing service, provided by Jorge at the main buffet. He went the extra mile every time we sat down. Our concierge, Christoffer and Diego, in section 2800 were extremely helpful, knowledgeable and catered to our needs. For dinner, I would suggest making reservations as soon as you get here. The buffet had plenty of choices for all types of dietary needs and if you can't get a reservation the buffet is a great choice too. Overall, we all had a great time Would definitely come again!

Kevin Hunter

Loved the Grand Sirenis Riviera Maya! Went with my family of five. My vaca was booked through Ultimate leisure Club, which is a whole different review. But in short, they are a timeshare company. But back to the Sirenis, we had no problems, rooms were nice, a little hot but we did not complain. Grounds and pools are very well maintained. People are constantly cleaning all day. The food buffet was awesome. My top three ever and I have been on a few cruises and resort type places that serve buffet style. Of course, they also have other restaurants. It is recommended to book your dinners asap upon arrival. Staff is excellent across the board. There is some wildlife that share the grounds, harmless cute critters, colorful birds, and a couple of monkeys! Very cool. I would recommend booking this resort if the area works for you, unless.. you do not like walking. This is a big resort. Me, with a family, it was difficult to leave in the morning to simply go get a coffee without planning for the whole morning. And, of course, someone would forget something minutes before an excursion outing. Then it was off to the races, me running a quarter mile back to the room. But hey, it makes up for the caloric intake. Several pools, lazy rivers, eateries, and grilling beach side. lots of shade for chilling all day.

Geoa Busto

Overall I'd give this resort 4/5. We really enjoyed our stay. Everything was clean and the service was great. We stayed in a premium room. The food was great, besides room service. The room service food was a little bland but the restaurants are great. We loved the Italian and World Cafe. You can always get into World Cafe but may need to wait for the Italian but never too long. The beach was very clean and plenty of chairs. If you are someone who likes entertainment, this probably isn't for you. They had one show every night that we enjoyed but that was it. We did a lot of excursion and relaxed by the beach. If you aren't looking to leave the resort you might pick a different hotel but overall I really enjoyed my stay!

Makisha Duncan

Not a good experience at all. For spending 2400 dollars for 1 adult and 2 kids under the age of 10 was ridiculous. Get to room, it was very basic, no balcony, phone didn’t work in room to call for room service for 4-5 days, was told 4 times someone would come, nobody ever came. Upon arrival first day room floor was completely soaked in water, nobody ever came for that either, toilet was stopped up, nobody came to fix it, room wasn’t cleaned for 2-3 days, had to go down stairs every time i needed towels or room service because phone didn’t work, room service brings whatever they want instead of what’s ordered. Just a bad experience overall for the amount of money paid. Only good thing was the beach and boat ride.

Dijana Jovanovic

We were here six years ago and it was great. Our second time here is very disappointing. Rooms are rundown. Locks on doors don’t work. Our room didn’t have any soap or shampoo on arrival. Sheets had old stain on it. The ac wasn’t working properly. We ended up switching rooms and upgrading but even there we ran into a few issues. The towels by the pool don’t seem to be washed daily. Several had stains on various different days. Today the pool attendant woke me up while sleeping by the pool to tell me my sun umbrella has to be closed. He didn’t close other umbrellas near by. There were two other umbrellas near me left open. The managers didn’t seem to care when I asked them to correct this and pretended they don’t understand what the issue is. The only good thing about this place is the beach. We have preferred club but the food is the same everywhere. It hasn’t really made any difference.

BeYOUtiful

The rooms are pretty basic and small. Oceanview was breathtaking. I'm not entirely convinced that room service actually changed our sheet, but the bed was made up daily. Room service was punctual and food was good. I was misled about the resort credit that came with my booking. This was extremely disappointing and wasted lots of time doing the Hyatt tour to earn credits we were entitled to (with no terms or conditions). We didn't upgrade to preferred and regretted it - no top shelf liquor unless you're preferred. Entertainment was decent. For adults only looking to party would not recommend. For older crowd looking to relax- YES! Also not much of a "mixed" crowd. Otherwise very nice location with tons of local shops right across the street. Night/party life 15 min walk or 5 min uber. Family friendly for sure!

Kyni Hartwell

I gave this property five stars because of the service I received and the hospitality of the staff, management and housekeeping. The only negative thing is that there is minimal entertainment. Some needed upgrades to the rooms to make them more desirable and most importantly there was no place for adults too play such as a disco or club. There is absolutely nothing wrong with children. However, if that is not the vibe you're looking for you will be in the wrong place. There is a very family oriented property. I utilized the spa services and hydrotherapy. I also enjoyed my time at the spa. However, it didn't meet the expectations of the other Dreams resorts that I have stayed at at their other locations and destinations.

Motopartsinc00

My overall experience at this resort was positive however for them to call this resort 5 stars is grossly overrated. There were several things that I’ve experienced at actual 5 star resorts that this one was lacking. For instance, there is a major lack of pool and beach chairs. There is an abundance amount of room on the beach for them to add more recliners however there is no where near enough to accommodate the guests. Chairs are cheap and they make the guests happy. Why they have so few is beyond me. Also, there is no dinner buffet. If you don’t feel like dressing up or having a longer sit down dinner the only other option is to order room service and eat in your room. I’ve never stayed at a property this size and had no dinner buffet. For me it seems like a major oversight. When you pay this kind of money for your stay the guests should have every food option available to them. These may seem like small grievances but they should not happen at “5-star” properties. I would like to point out that the food is delicious, the grounds are meticulously maintained, the staff is incredibly friendly/helpful and I did enjoy my time here. That being said I would not return to this property. With so much resort competition on the Mayan Riviera there is definitely better places for the money I paid. This resort needs to step it up or do future guests a favour and lower their star rating.

Curt Dumas

Royal Hideaway Playa Del Carmen March 1, 2024 – March 9, 2024 Stayed in building 25 From the time we got off the private shuttle from the airport until we boarded the same for the trip back, we were very impressed. We were met at the front desk with libations that set the tone for the entire trip. In no time we were in our room heading out to dinner on the deck looking at the beautiful view and loving the breeze and the sounds of the waves hitting the manicured beach. We had made reservations for dinner before arrival for each night at a different restaurant, usually at 7pm, the communication with the resort really helped great getting everything set for our trip. Our first full day was spent poolside. Enjoyed a fantastic breakfast with omelets made to order while you watched, and mimosas served by a super friendly staff. The servers kept palomas coming until it was time for water aerobics in the infinity pool. The activities crew was excellent, especially Rinaldo (call me sexy Ray), Carlos & Tristan. They kept the day entertaining with announcements, games, classes and emceeing almost everything at the resort. We really enjoyed many of the extras offered from tequila tasting to silent disco, to painting classes, to 4 outstanding full stage shows. The dinners were all 5 star, each plate was a work of art. The amazing bartenders kept the party going with their specialty drinks. (we usually arrived a half hour early) to the incredible and different selections offered at all of the restaurants. Highly recommend the Royal Hideaway for an all exclusive, adult resort. Bring your sunscreen, the days are beautiful! Curt & Kelly D. Michigan

Craig Beattie

We had a great trip and enjoyed most aspects of our stay. The food was great, the "front line" staff were wonderful (except when the language barrier was an issue), and the pools/oceanfront setup was good (other than the somewhat significant issues associated with an insufficient number of lounge chairs both at the pool and the beach). We had a couple of occasions to deal with the front desk / management staff, and that was the low point of our experience, as we felt that they generally tried to avoid being helpful, ESPECIALLY if the solution should have involved a financial cost. Others had a similar experience this way. Would still consider going back, but would definitely be more persistent and prompt if there was a need for something to be addressed.

Maggie Zagrodny

Unfortunately, this is not a 5 star hotel. We booked a double bed room and were provided a king size bed room- staff wanted to switch out our room the following day and then to move again one more day after 😂 what a waste of vacation time! The hotel has 1 buffet available. Only 1- and it is open for breakfast and lunch only- not open for dinner. All dinners must be reserved at their restaurants, which you must book way ahead of time otherwise they are unavailable. Food was mediocre. Entertainment was also boring- both at night and during the day. Best part was that The beach was beautiful.

Boyana B.

Visited for a 20th wedding anniversary! Great location; Felt very safe: strict protocols on entering/exiting the premises; Excellent service -/from valet, receptionists, restaurant and bar staff, to cleaning/maintenance staff; Beautiful and clean grounds; Clean beach and pools; Spacious clean room; comfortable bed and pillows; good towels! Speedy room service; Good Variety of quality food (nothing exceptional) and drinks-- bar Allegria had one of the best dirty martinis I have had; I really loved the fresh fruits and veggies! Relaxing atmosphere-- if you are looking for loud/busy/parties-- this is NOT the place for you. We thoroughly enjoyed the quiet and relaxing environment. We are in our mid 40s. There was some type of entertainment every night but nothing past 11pm. 2 big pools and several hidden/quiet ones around the buildings that could use a few more lounge chairs. The not-so-good: ALL DINNER RESTAURANTS require reservations!!! Plan ahead by calling or emailing the hotel!!! This was an inconvenience for us because we wanted to not have any schedule -- We only made it to one dinner so I cannot comment much on that. Unless you go out of the resort, you are stuck with room service which does not have a great variety. There is ONLY ONE BREAKFAST restaurant but it is not packed. It had different things daily- Buffet style but you can also get pretty much anything made/cooked for you. There are ONLY TWO LUNCH restaurants! One had a buffet and menu. Wide variety of food. There is ONLY one bar by the pools (NOT A SWIM UP) but is staffed well. Great service and drinks. Not nearly enough pool and beach chairs. Plenty of space to add more! You have to wear dry clothes to enter the breakfast and lunch venues which defeats the idea of a beach restaurant to me. The AC does not seem to function properly -- I would hate to visit in warmer months. We could not get the room temperature below 24.5C/76F. There is NO AC in the bathroom which made getting ready a bit uncomfortable. The bathtub was not filling up - we had an 11 pm knock on the door from the guests below us- we were flooding them :-( The shower was vert small compared to the room/bathroom size. The buildings and rooms need major remodeling on the inside- you cannot patch up everything with paint. This is most definitely not a 5 star resort at the moment. The spa is highly overpriced -- we paid $380 USD for 2 80 minute massages. We pay $240 in the US.

Aubrey Vacha

Fun resort. Good food. The beach is okay close to the docks and brings in more seaweed. Small beach but the resort is known for night life over the beach. Rooftop bar had the best food. Rooms were nice but did not have enough storage drawers.

Karen Nearing

It was my first time, and I had so much fun! The resort is beautiful, and the staff are fantastic! Special shout out to Wendy at the pool, and David at the breakfast buffet; they both went above and beyond with their incredible service! I will definitely go back!

Sarah

We had an incredible time at this resort! The daytime pool activities are so much fun and the staff really get everyone involved. We were smiling, laughing and truly enjoyed our stay. The staff are all always friendly, smiling, and helpful with any request you may have. Alejandro was amazing with his attentiveness and care provided to me outside of the pool when I needed assistance. The front desk employee (I wish I could recall his name ) was extremely helpful in getting us the room we anticipated with the BEST most beautiful ocean view we could have ever wanted. The night time dancing areas and events are amazing! The staff put so much effort into ensuring everyone is having a good time! Also, they take extreme care to ensure that photos are not allowed except for selfies, thus ensuring the privacy of all who stay at the resort. The resort is impeccable! Clean at all times, the food options are amazing and the pools are wonderful. The beach is beautiful and clean, not full of seaweed like some other resorts we've stayed at previously. Every single employee is friendly and we are so grateful for the experience! Definitely recommend this resort!

aleksandra bochenek

Stayed at the resort in March. Our second trip in 5 months and one more coming in November. Service at the resort is amazing. Our butler Vanessa went above and beyond our expectations to make sure we have a good time. She looked after our reservations , communicated with us all the time and was extremely helpful. Many other people to mention and to say thank you to - Gabriel at the buffet , always attentive, always friendly Giovanni at the pool - always bringing us drinks with the smile, coffee bar Genaro making us amazing coffees and very friendly. There is no words to express how much we are thankful to all the staff. Thank you Temotations for great vacation and see you guys in November!

Jaimmie Sibrey

Let me start by saying this is not a kid friendly resort. Therefore, there are many places around the resort you can not take pictures. Which is great! It allows for adults to be free and enjoy their privacy even if they are out in public walking around the resort. The staff was amazing, accommodations were amazing, spa services were Amazing, nightly entertainment on point! We went St. Patty’s week ‘23 and I’d return once a year if I could.

Mel X

I recently stayed at Moon Palace sunrise resort with my family, and it was an amazing experience, especially for families with young children. The resort offers so much activities and entertainment options suitable for all ages. The kids' pool was a highlight for my children, providing hours of fun and excitement. Moreover, I was impressed by the excellent service provided by the staff. They were polite, attentive, and always ready to help with any request. Their genuine care for guests made our stay even more enjoyable.Overall, I highly recommend Moon Palace Resort to families looking for a fantastic vacation spot. We had such a wonderful time that we are already planning to return, and I will definitely recommend this resort to anyone seeking a family-friendly destination.

chintan shah

It's a good place for a family vacation. Excellent location, very good beach and overall the property grounds are very well maintained. The accessibility between the three properties is very good with the golf carts. Their kids playroom and the gaming room are also very nice. Food was good overall, though we found that the much hyped restaurants were just hype. Their Asian and Indian food were below par in food taste and quality of ingredients. Pools are nice, though pool bars serve watered down drinks. Lobby bars have a good selection of liquor and cocktails. The bed in our room was basically broken as it caved in the middle even without anyone on it. Bathroom had bad smell when you ran the shower. Their app sucks. It would hang up frequently. We experienced it on pretty much all phones in the family, so it wasn't a device related issue. If it worked as good as the Disney app, it would be very useful to know activity schedule, class schedule etc. Their staff is very professional and service oriented. Everyone we encountered greeted us. Overall a pleasant experience. We'd consider going again if we plan an all inclusive trip to Cancun.

Jade Stark

The staff is phenomenal! The scenery is gorgeous! The stores are expensive. Cancun, in general, is expensive. The tours and spa are expensive. I recommend finding an outside tour. The food is hit and miss. I especially loved the hibachi grill. It can be difficult to get into the restaurants with reservations. The drinks are horrible. They are watered down and taste like powder mixes. You don't have access to the grand amenities without a pass, even if you're an owner and supposedly can access all palace resorts. The elevator kept breaking down, which made it difficult for my handicap mother. The resort is huge, so you can catch golf carts all over the resort. We went for the kids' spring break, and it was so crowded. The halls echo badly, so we were woken up throughout the night and early morning

Jay T

This resort is huge. Three different locations with many families with small children visiting here. Not into listening to parents negotiating with children who have had too much sun, little sleep and too much sugar. The food is good, but I'd love a decent selection for making salads. Also not that easy to access a coffee unless you go to the cafe that serves ice cream and macaroons. If it were up to me, I like the smaller resorts. I'd give some foods a 4 to 4.5 and service by staff a 4.5. Very nice people and the staff work super hard.

Rosie

This resort is very beautiful. Our room was really nice with an ocean view. The beds are nice and comfortable. Our room had a hot tub in it, which was such a bonus. The room service was amazing. There are a lot of restaurants in this resort, so you will not get sick of the food and the international buffet changes every other day as well. This resort is very private and the beach is private as well, so no randoms will show up.

Ab Mouallem

Amazing experience. This was one of the best resorts we've been to. Rooms were spacious and nicely appointed. We had an ocean view, and there was a hot tub on the balcony. Restaurant food variety was impressive. The service staff were awesome {Mar, Cruz, Amara, Luis (Preferred Club) and Steven on the E Team}. There was a fair bit of seaweed on the shore, so ocean swimming was limited. One of the nicest features is that if you want to party, then you have access to the Breathless side of the resort and if you want to be more laid back then you can find that at the Secrets side of the resort.

Lukas Schmidt

We visited Secrets Riviera Cancun in March 2024 and VERY much enjoyed our stay. Hotel complex and facilities are modern and well maintained. Rooms are spacious and quiet at night. The flexibility of choosing day in day out between the rather relaxing Secrets pool with its Rosewater restaurant or the action-packed Breathless with its diversity of restaurants is great. We mostly stayed at the Secrets facilities, because pool and service was better, but food and beverages are good quality and delicious everywhere. For dinner the asian restaurant Silk City was the one we liked and visited most. Staff was also exceptionally friendly and helpful all around. Deserving a particularly positive mentioning are Shelly for her great yoga class at the beach, Steven from the entertainment team with his light-hearted attitude, Mar for keeping us supplied with everything we need at the pool, Juan Carlos for solving every question in no time at all and Leti for great cocktails at the Preferred club. What could be improved is first and foremost the inevitable seaweed problem (not the hotels fault and they keep removing it from the beach, but that doesn't help - we stayed at the pool most of the time). A lot less problematic but still worthy of mentioning is that the number of daybeds at the Secrets pool is pretty limited and people keep reserving it early in the morning. If you want a good spot, you have to play that game as well. All in all we had a great time and really liked the hotel, especially thanks to great people working there.

Henry Tin

The stay here was one of the most memorable because the service we received was pleasant from the moment we arrived. Cold towels to cool off from the flight, a brief tour into our suite to all room service needs from a touch of a panel (tablet) in the suite. My favorite restaurant has got to be Rosewater due to its elegance and its proximity to the open beach, not to mention the excellent service going above and beyond especially from Eric (the one with the slick-back-hair) Everyone was mostly friendly and of course there were some not so friendly ones too. But my overall experience here was pleasant and relaxing.

Lori Paladino

This resort is a little gem and although a smaller property, the people made it FANTASTIC! Truly appreciated our upgraded swim out room on rainy days, especially with drink service by Edwin. The Breathless resort nextdoor made it feel more expensive but honestly we loved the quiet side of Secrets. Luis in the preferred lounge made our trip! Sergio our concierge went above and beyond. Mar by the pool was pure JOY. And Esther in the French restaurant had a smile to last a lifetime 😁. The beach is small but adequate. Unfortunately a lot of wind and seaweed kept us from enjoying it, but we loved the property so much we didn't miss it ...and we're beach people! The food overall was better than expected, especially the buffet that was fresh and clean. The entire property felt welcoming and clean. Well done Secrets Staff, you won us over! We will definitely return!

Jenna Senko

My husband and I stayed here for a little getaway to relax and unwind. From the moment we got there the service was amazing. The room was very nice and clean. We ate at several restaurants including Rosewater and the others were located on the Breathless side. All of the food was very good! The people were so nice and made you feel pampered at all times. The pool was amazing and the perfect temperature! By the time I was about to finish one drink a server would be by to offer me another right away. The water aerobics by David were super fun and refreshing! The bar for the preferred secrets side had the best drinks! I feel like all of the staff really wanted to ensure you were having the best time. It is so beautiful there! The beach is more like a Florida beach and not the pretty blue color like the Caribbean water you think of and you can’t really swim in the ocean but I honestly didn’t mind because it was so relaxing at the pool. It’s nice to stay on the secrets side because if you want to go to the breathless side and party you can but otherwise you can just stay and relax. The breathless people cannot come to the secrets side which is good because it stays quiet. Also I loved the entertainment in the evenings from the Valentine’s Day show to the saxophone player and the live music during the day by the pool. My favorite lunch spot was the wood fire pizza made by Ceasar. It was so delicious. We had an excellent stay!

Michael Kromm

Just Stayed at The Excellence for the week and had an incredible time with my wife. This was our first trip to Mexico and it did not disappoint! We were welcomed with champagne and a cool towel. From check in to check out we had amazing service! Ramon at the Kitchen table was so friendly and great making us feel welcome. Ivan on the beach kept drinks in our hands very helpful and friendly. Aaron at the French restaurant was wonderful in making us feel like we were the only ones there. The food was amazing and so many options. We will definitely be coming back.

Todd Macon

This resort is the best! The service is unbelievable. Antonio on the Lazy River was a great server, fast, friendly, always willing to go the extra mile. Carlos at the kitchen table for breakfast was the best, learned my preferences after 1 meal. Armando at the front desk super helpful. I stopped in to the medic with a question and he was amazing too (and correct with his advice). Can't say enough positive things about this place. We rebook with a week of arriving home.

Samuel Punt

My wife and I had a great time! Specifically, we really enjoyed the tennis and pickleball clinics that were put on by Alexis, the tennis pro. Alexis was super fun and helpful and makes me want to go back just to see him again! Additionally, the pool server Jorge was super kind and punctual. He was also great at communicating about the status of our food and everything. Lastly, the omelette maker at The Kitchen named Manuel is the man. Those omelettes/breakfast tacos was probably the best meal each day! The only negative about our stay would be that our bed was pretty hard. Might just be a preference thing, but I never slept all that great because of it. All in all super fun trip and would definitely recommend!

Nolan

Excellence hotels have always been top of class in service, amenities, and food and drink. This resort goes above and beyond that standard though. Definitely the best resort we’ve been to, and we will be back. This place does it right with plenty of seating, plenty of towels, and plenty exceptional staff members. I would recommend this place as the top adults only all inclusive. The staff is extremely helpful and kind. Our main server (Javier) was phenomenal and so welcoming. Some of the late night shows at this resort are a little underwhelming, but the overall experience is an excellent time. Beach is great. It does have the standard seaweed washing ashore like the rest of Mexico, but this place rakes it up daily to keep guests comfortable and happy.

Amy Liao

Just stayed at this resort with my boyfriend for our early anniversary and they really made it feel special for us. From a breakfast in bed to setting up a romantic table at the French restaurant. The service at the restaurants and at the beach and the pool are all top notch, especially Javier by the smoothie bar. The waiter at the beach was super nice as well, we really appreciate them both bringing us water and food in a timely manner. Food was still warm when we get it. The food at the restaurants were all pretty good, my favorite was Chez Isabelle. I feel our room was just a bit outdated. The whirlpool jacuzzi was spitting out dirty bits when we first opened the water so we had to run it a few times. The shower sometimes would turn on really hot water, hotter than our chosen settings. Overall, the room just felt a bit dated but we still really enjoyed the vacation and will come back! Another thing that could help since people get up super early and claim the beach and pool chairs is maybe have some sort of card system under the umbrella. If it’s red, that means it’s taken and if it’s green that means it’s free to use. Lots of times we have trouble finding chairs by the pools because people just get towels and leave some sort of personal item there. Sometimes there’s only towels at the chairs but we’re not sure if people will come back. Nightly entertainment is great, we enjoyed every night of it!