Melanie Jaquez

Room: completely outdated. There’s mold on the ceiling. Bathroom mirror is tarnished. We killed a cockroach on the last night. AC works but could be stronger - we had to leave a room key in always to keep it on. They do provide you with iron and mini blow dryer in the room. Food: you need to reserve restaurants at 0700am in concierge or through the app for the next day. Spots fill up quickly. Italian restaurant was not too good. Mexican was good! Oh, and you have to go to the buffet for dinner, you need to make a line to go in. I could not fathom that in an all inclusive. Anywhere you go they serve a lot of steak which was fresh. Pool: beautiful! Gets cleaned every night. In the morning, it is cold but by early afternoon is feels like a hot tub. No bar inside the pool which sucked because you constantly need to get out for drinks. Beach: DISGUSTING! It has seaweed everywhere and the water is brown. It also literally smells like a toilet. It was gross.we rented a jet ski and If you go deeper in, the water is actually clean and blue - so that’s an option. Drinks: watered down. You literally have to tell them to make it stronger and even then it’s straight ice. Staff: somewhat friendly. They just try to do their job and stay out of trouble. Nobody is amicable or there to conversate. We are big tippers and didn’t feel the urge to tip as often because we felt like they didn’t tailor to our needs . Like I said, the bare minimum. Overall, definitely doesn’t seem like a 4 star hotel .

Le Ho

We had an amazing stay at BlueBay Grand! From the moment we arrived, the staff made us feel welcome and relaxed. The resort is beautiful — stunning ocean views, clean and comfortable rooms, and plenty of fun activities to enjoy throughout the day. The food and drinks were great, but what truly made our experience unforgettable was the outstanding service — especially from Jorge, one of the servers at the resort. Jorge was incredibly kind, professional, and always had a warm smile on his face. He made sure we were well taken care of every time we saw him, and his attention to detail and friendly attitude really stood out. Jorge, thank you for going above and beyond to make our vacation so special! Your hospitality made a huge difference, and we truly appreciated everything you did. We can’t wait to come back to Blue Bay — and we’ll be looking for Jorge when we do!

Faisal Abbara

⭐️⭐️⭐️⭐️⭐️ Irving is the man! Always bringing good energy and solid advice in the gym. You can tell he knows his stuff and genuinely wants to see people improve. The gym itself is clean, well-equipped, and has a great vibe. The service is on point—everyone’s helpful and friendly. The hours are super convenient too, which makes it easy to fit a workout into any schedule. Highly recommend!

San Dip

I don’t understand why so many negative reviews on this resort. We stayed BlueBay grand Esmeralda with our two kids. Upon check in we upgraded our rooms to partial ocean view $300 cad to be closer to the ocean and main pool. Its well kept good room nice view but, i don’t mean other basic rooms are the same. The food was amazing we enjoyed until last minute of our stay. Very friendly staff from kids club to bar tenders to servers to reception good people. The ocean though it’s not swimmable. The entertainment was also is okay except the music selection. Overall for the money we paid it was a great deal.beautiful landscape too.

Santiago Martinez

Honestly, I enjoyed my time at Blu Bay Grand Esmeralda. Like many resorts, they welcomed us with a nice drink, and the overall atmosphere definitely had that vacation vibe. The resort is quite large, so we used their little carts to get around, which was convenient, though sometimes we had to walk if the wait was long. The food and cafeteria were decent—nothing extraordinary, but perfectly okay for a relaxing getaway. Our rooms were clean and cozy, providing a comfortable space to unwind. We did encounter a slight issue with the AC, which was inconvenient, but we managed to get past it. The beach was nice, and the activities offered kept us entertained. Overall, I’d rate my experience at around 3.8 out of 5. The transportation to our room sometimes took a while, and we had to walk a few times, which was a bit tiring. The AC issue was bothersome, especially for my wife. One of the things we liked the least was the pressure to buy a timeshare; they tried to sell us aggressively, and the vibe in the conference room wasn’t very comfortable, even though the price wasn’t bad. Despite these issues, I still had a good time with my family and enjoyed our stay. Thanks, Blu Bay, for the memories!

Holly Cole

The Fives was my nieces wedding venue last month. It was fabulous. 65 wedding guests and everyone felt special and well taken care of. The staff were fabulous. The venue was absolutely beautiful. Everyone had so much fun. Food , pools, location and rooms were perfect. Thank you so much to The FIVES for making it such a wonderful experience for us all.

L Noronha

It was exceptionally excellent, we were greeted by friendly staff, Eli, Jenny and Marcos, rooms were good. Food too was excellent, the restaurant Manager Luis worked very hard to make sure our experience was good we were daily greeted by Yoe Lovely lady. The servers too were very fast. Shout out to our the bartender Sebastian. Would highly recommend this because of the friendly staff service

Paris Townsend

I was here for My wedding on July 12. Myself and entire wedding party stayed here so we booked out 42 of the rooms they had. Just say the least we took over the hotel. I arrived on the Thursday with my wedding bridesmaid and grooming, and the check-in was very smooth. They knew our group was coming so the entire staff was wonderful from start to finish. They accommodated Us to the max capacity. Myself and husband was upgraded to the presidential suite, which was so nice of them to upgrade us to. A lot of my family got upgraded rooms as well. They booked out private dinners for us since we had a large group with us. We booked out a welcome party on the beach and had a blast. We played same volleyball. We were in the pool. They got us our own personal bartender and food cookout so all the wedding guests wouldn’t have to go into the normal restaurants. It would just be a faster access to food and drinks! I have visited this hotel Four times now And with this trip being my wedding trip, they did an incredible job. I worked with Ivan Who got my number and WhatsApp and we communicated the entire time. With all my wants and needs. All my guests said they loved their rooms and the food and the drinks and just thought the whole hotel was beautiful. A lot of of them went to the town and they said they love that as well! Everyone who worked my wedding was so accommodating and the set up was beautiful. We had an incredible time and I highly recommend anyone wanting. Intimate destination, wedding to come here. Everything was top-notch and I really appreciate all the help the staff gave us. I’m really happy that we were able to provide some entertainment as well. We had a young vibrant, College reunion basically and everyone told me how happy they were to be at the venue at the same time as us because we brought a lot of energy and good vibes. I’m looking forward to one day coming back for my anniversary. Please do yourself a favor and book this hotel for yourself, you will love it!

David Clark

Stayed here 4 nights with another couple in a two bedroom oceanfront suite. The rooms and service are great . We are Emerald prestige members but you won't receive the same benefits as other prestige locations unless you upgrade to an Epic package which we did not . The walk to town is easy walk down the beach and the people in the town are very friendly. The food is pretty good but be aware the restaurants are pretty hot and with the seaweed smell eating can be a challenge if your sensitive to the pungent odor. One night we decided to order room service as we couldn't go outside . The problem is not the beach directly in front of the hotel which is pretty clean it is the massive amount of rotting seaweed just up the beach. I know this is out of their control as a staff but it still affects your trip negatively. The last day here on a Saturday the only real place you can kind of escape the smell is the rooftop pool and they closed it for a wedding. I can see it being closed for a few hours or half a day but the whole day closed....it's one of two pools and it is unusable to other paying guests and we had no notice so we could plan something else. . All in all we probably won't come back due to the sargassum smell and the lack of communication.

Rachel

We stayed at The Fives Oceanfront for a week this past July and had an incredible stay. We thoroughly enjoyed disconnecting from our every day lives, felt very welcomed by the staff and enjoyed the facilities. The town of Puerto Morelos is also very fun to walk around and visit, though we did spend most of our time at the hotel. Most importantly, the service provided by Yoe, Marina, Eli, Hair, Gabriel, Advel, Sergio and Tony was exceptional. They really made us feel like we were part of a family, greeted us every time they saw us and took care of our every need. In addition, the housekeeping staff were extremely kind and always took very good care of our rooms. The food was very good. In particular, the Ro Marley restaurant and the Kiin rooftop (for dinner) were our favourites. We found Al Mare a bit underwhelming and would've perhaps liked to have a Mexican restaurant in the hotel instead. I also have a severe nut allergy and felt completely at ease during my stay - the staff confirmed several times with me my allergy each time I ate and I didn't have any issues. The amenities are gorgeous, both pools and the beach were wonderful. We were fortunate enough to be able to swim and enjoy some snorkelling despite the sargassum. There was only one day the smell from the sargassum was very bad, but this is completely out of the hotel's control and they were actively staying on top of clean up. The only thing I didn't fall in love with during our stay were the rooms. The bathroom door was broken in our room and the shower also was a bit awkward to get working. There were some hours where we didn't have water or hot water in the shower. Further, the staff were doing some maintenance on another room down the hall and the smell of paint would drift into our room and made it really unpleasant to stay in the room during the day time. All in all, I would definitely come back to this hotel, primarily owing to the staff and the beautiful pools and beach.

Marcella V.

Our recent stay at the Barceló Resort in Mexico, intended to be a joyful family celebration of my niece’s Sweet 16, was unfortunately marred by persistent disorganization, inconsistent communication, and a troubling lack of accountability. For a group of 20 guests occupying seven premium rooms—booked nearly a year in advance—our experience fell far below even basic hospitality standards. Despite nearly a year of planning and monthly communication with a booking representative, our group was told that activity and dinner reservations could not be made in advance, but would be easily accommodated upon arrival. That was categorically untrue. The only dinner reservation we were able to secure for our entire group during our four-night stay was Sunday at 5:00 PM—on the final night of the trip. Several family members were told outright that no reservations were available for their rooms on the first two nights and were directed to the buffet instead. After pressing management, a supervisor managed to “squeeze” my family of four into the Hibachi restaurant on the first night—yet the restaurant was filled with visibly empty tables. Rather than seating our group together, they split us up and placed us with unrelated guests, which completely defeated the purpose of a family celebration. To make matters worse, we were never informed of the resort’s strict dress code policy for men in à la carte restaurants, which requires long pants. Several male family members—prepared for a beach vacation—were wearing clean, tailored shorts. Had we known in advance, we would have packed appropriately. Instead, they were provided uncomfortable pants to wear over their outfits, interrupting the color coordinated outfits specifically planned for photos. Additional frustrations included inconsistent access to the amenities that were supposedly included in our package. Spa treatments, water circuit access, and a catamaran excursion were all either unavailable or scheduled in ways that conflicted with the few group dinners we were able to arrange. Five of us attempted to book massages on Saturday and were told nothing was available until Monday—the day of our departure—yet another group was able to schedule treatments for Sunday, same day, with no issue. This kind of inconsistent information was a recurring theme. We also encountered a serious safety concern: the shower head in our room fell and nearly struck one of the children. The resort’s solution was to move us across the property, far from the rest of our family, at 10:00 PM—with no advance notice or compensation. Given that we were checking out the next morning, we declined and remained in the original room. And lastly, on arrival, one of our rooms wasn’t available until nearly 8:00 PM due to the resort granting a late check-out to the previous guests. No apology was offered. The hotel’s initial response—a token gesture of water park tickets for just four guests—was tone-deaf, particularly considering our group size and limited time. Only after escalating the issue were we provided with three dinner vouchers for a single room. Room service took 60-90 minutes each time, mini bar wasn’t restocked any day in my room. Most disappointingly of all, nothing was done to acknowledge or celebrate the birthday girl—despite our group communicating clearly that this trip was in honor of her Sweet 16. There was no birthday cake at dinner, no special greeting, no gesture of any kind. For a resort that claims to cater to families and special occasions, this was both disheartening and inexcusable. In summary, Barceló had every opportunity to deliver a smooth, celebratory, and memorable experience for our family—and failed at nearly every turn. This resort may look impressive from a distance, but its internal operations, guest service policies, and lack of communication revealed an organization that is simply not equipped to manage group bookings or uphold its own service standards. We will not be returning.

Kent Bird

We spent 8 days here and it was hard to come back home. This place is amazing and the service is incredible. I would highly recommend Barcelo hotels, they do it right. The service was great from everyone but Joel Hernandez was our favorite. He waited on us at the buffet for breakfast on six of the eight mornings only missing us on two because we went on two all day excursions. He set the tone for our whole day and genuinely remembered us and what we told him we were doing that day, he would ask us about how it went the next day he saw us. I could go on, but see this place for yourself. You won't regret it. Thanks again!

Lauren Damewood

We just got back from a week at Maya Caribe and it so great! Everyone was so kind and helpful. It was easy shuttle from airport, check in, room was clean and stocked with beverages. Book your dinners early, they do fill up and the food was so good! Bottled water everywhere, but no issues with water. The bar will make u anything u can think up, the entire staff was amazing. All the guests were great too, notbing wild and super nice and considerate. Beautiful beach and pier! 10/10 would go back asap! We were bummed to leave. The spa is amazing too!!!

Stephanie Hoffman

We have had the most amazing experience here ! The manager Ana has been so great with accommodating my gluten allergy! Franklin has been amazing with my two young boys who are a bit rambunctious! Feel like we are connecting with family when we head there for our lunch! Always greeted with smiles and warm welcomes. Remembering our drinks and my order for lunch! We were here 6 months ago and Ana remembers us the second we came in.

Yvette B. Reyes

Location is great if you're not going to go very far. You really don't need to leave. The hotel rooms are very nice and the service is good. However the moisture here from the humidity is palpable, with a light sweat showing up on the tile floors in the room. Thankfully they do not have carpet in the rooms. Everyone has been extremely friendly and helpful. Service has been excellent. The pool's are exceptionally clean and it's a plus that they have swim up bars.

Artur Nowakowski

It’s a huge hotel so don’t expect personal service, you’re pretty much just a room number. Staff often seem uninformed and not particularly interested in helping. Food is average and the rooms are fine but nothing special. On the bright side, there’s plenty to do, especially for kids. Lots of pools, slides, basketball courts and other activities. The beach is a real highlight with beautiful white sand and a great place to relax. Overall it’s an okay spot for a family holiday, but nothing really stands out.

Gaetz Barrie

We had the absolute pleasure of being served by Jorge at Santa Fe Steakhouse during our stay at the Barcelo Maya Resort, and he truly made our dining experience unforgettable. From the moment we were seated, Jorge greeted us with a warm, genuine smile and immediately made us feel welcomed and taken care of. His attentiveness, professionalism, and friendly demeanor stood out right away. He anticipated our needs before we even had to ask and provided thoughtful recommendations that perfectly matched our tastes. The food was fantastic, but Jorge’s exceptional service elevated the entire evening to a whole new level. It’s rare to find someone who brings so much passion and care to their work, and Jorge did just that. He was not only an incredible server but also a genuinely kind and engaging person. If you’re dining at Santa Fe, we highly recommend asking for Jorge — he’ll make your night one to remember. Thank you, Jorge, for going above and beyond!

Kris

I’m very confused on the amazing reviews. The restaurants were always booked. The day I arrived, most of the restaurants we wanted to dine at were booked for our entire stay. The buffet food was under seasoned and extremely basic. The rooms are dated. No smart tvs. Dated furniture. Dirty curtains. Again just confused on the rave reviews. Wouldn’t recommend or stay here again.

Richard Martucci

We had the absolute pleasure of being served by Eduardo Balam during our stay at the Barcelo Tropical buffet, and we cannot say enough wonderful things about him. From the very first meal, Eduardo made our family feel so welcomed and cared for that we immediately requested to sit in his section for every dinner. He went above and beyond to take care of every single one of our requests, always with a warm smile and incredible attention to detail. What stood out the most was the special care he gave to our two children, aged 8 and 4. Eduardo treated them with such kindness and patience, making sure they had everything they needed and even anticipating their requests before they asked. Because of Eduardo, every meal felt like a special experience. His exceptional service, professionalism, and genuine warmth made our vacation truly unforgettable. We are so grateful to him and highly recommend requesting Eduardo’s section if you have the opportunity. He is truly one of a kind!

NG

This hotel was truly amazing. I have finally found an all inclusive that I will keep returning to. Every single restaurant was amazing. The buffet was also delicious. We were never disappointed by the food. Every staff member that we spoke to was so kind. We had an issue with our AC on night 3 and they quickly changed our room so we had no complaints about the situation. There are so many activities to do at the hotel! They have a bowling alley, a small rock climbing wall, 18 mini golf, a club, a mall, go karts, an escape room, a haunted house. We were never bored! We also did the flotation experience at the spa which included a massage and it was very relaxing and the best massage I’ve ever gotten thanks to my masseuse Maki! It was also so easy to get reservations at the restaurants, even the same day. On our last day, we had reservations at the Santa Fe steak house restaurant and it was amazing. The steak was so well cooked, definitely top 3 steaks I’ve ever had. Luz was such a great hostess and was so attentive. I can’t wait to return and I’m counting down the days. This place was heaven on Earth.

Dee H.

My family had a great time each morning at breakfast thanks to Guillermo H and Antonio. Every morning they come with good energy and a smile. We made sure we came back every morning and sat where they were servicing. They made our mornings even better

Precious Weller

Guillermo Hernandez provided A1 service to my family and I at the Buffet Beach. He was always smiling, very people friendly and professional while doing his job. He was caring... he treated us like family. Antonio also provided great service to us while at the Buffet Beach. This was one of the best vacations I have had in a while. I will definitely be returning in the future.

Chamique Miller

Guillermo Hernandez , & Antonio Service was amazing! Perfect duo ! Made me feel very welcoming every morning ! Greet me with drinks and a nice smile! Service was A1 For the 7 Days I️ stayed! I️ will return and ask for him every time! Thank you for the amazing service.

Vanessa Sibley

We have had nothing but amazing service while we were here at the Beach Buffet. Our server Selene Zurita always went above and beyond to make sure our family had everything we needed and is so incredible friendly! My son has a food allergy and she was amazing at making sure he was taken care of. My family will 100% be back again because her service was the best I’ve received on the whole resort!!

Krystyna Kozlowski

I am amazed how beautiful is that hotel. Each detail of this place is very friendly to everyone spending time on vacation. Also service unbelievable helpful, smiling and nice. One of them is Irene, working at the pool bar. Always smiling, very fast preparing unbelievable tasty drinks. Don’t think twice if you’re choosing the place for relax. I just came back and ready to go there even tomorrow.

grace parnaby

⸻ I had a fantastic stay at this holiday resort! The staff are incredibly friendly and always willing to help, making you feel welcome from the moment you arrive. The entertainment team is outstanding, keeping the atmosphere lively and fun every day. Special mention to Yeye, who goes above and beyond to make sure everyone is having a great time. Can’t wait to come back!

Emily Wellstead

We had a fantastic family holiday at Grand Sirenis and couldn’t be happier with our experience! From the moment we arrived, the staff were incredibly polite and welcoming, making us feel right at home. The location was perfect — beautiful surroundings and easy access to everything we needed. The rooms were clean, comfortable, and well-maintained, which made our stay even more relaxing. The food was absolutely delicious, with a wide variety of options to suit all tastes. There was always something new to try, and the cocktails were a real highlight — expertly made and never over-poured. Entertainment was also top-notch, with something fun happening every day and night. A special mention to Emily, who brought so much energy and talent to by the pool — she truly made the days extra special for the whole family. Overall, we had an amazing time at Grand Sirenis. Wonderful food and drinks, great service, spotless rooms, and a warm, friendly atmosphere. Highly recommend — we’ll definitely be returning!

Silvia Duarte Sanmiguel

DO NOT stay in this resort, it’s a scam. Zero stars. The staff try to bait you into buying a timeshare by being nice and helpful, but if you don’t buy, the nice guy act ends and they treat you like dirt. I was told that I had to move my bags from the room that I paid within one hour or else they don’t know what will happen to my belongings. I was 45 minutes away from the hotel with my 3 year old and I had to drive back to pack my stuff because I had to move to a lower cost room. They insisted that I attend a timeshare presentation (about 3 hours) even though my 3 year old had a fever. They simply didn’t care, and when we declined their offers, they turned nasty and vindictive. We left the hotel 2 nights early because a manager in the membership department made a not-so-veiled threat against my husband when he voiced our complaints. We had to find another hotel with my sick boy because we didn’t feel safe. On top of all that, the food and drinks are terrible. A lot of other people were disappointed with the entire hotel. Please if you want to have a peaceful and nice time in Mexico don’t stay there. And when I asked for my money back, they said it’s not possible.

Michelle Brannan

Where’s the beach? You travel for the beautiful Mexico beaches and there was a foul smelling tiny waterfront with beach chairs tucked far away. We got two ocean front rooms and you can only see the beach from the third floor of those rooms as the trees block the view of the ocean. You also cannot walk out of the ocean-front building and onto the beach like the map appears to make it look. We had to keep our blinds closed as well to try to get the rooms as cool as possible. Here’s the pic of the “beach” The tub didn’t work. The phones in the room didn’t work. Sometimes the keys to our room would not work. The lights would turn off on us while we were in the shower. All little nuances but when there are dozens of other resorts nearby you feel duped.

Lisa Kearns

A Truly Unforgettable Family Vacation! ⭐⭐⭐⭐⭐ We just returned from an incredible stay at Grand Sirenis Riviera Maya Resort & Spa, and we’re already dreaming about going back! Everything about this resort was top-notch, but the highlights deserve a special shout-out. The food was absolutely phenomenal — from the buffets to the à la carte restaurants, every meal was delicious, fresh, and beautifully presented. There was something for everyone, and even our picky eaters found favorites they couldn’t stop talking about! The rooms were lovely — clean, spacious, and beautifully maintained. We loved coming back to our comfortable room after a day full of activities and relaxation. Now for the best part: the entertainment — especially the pool entertainment! A huge thank you to Erick and David, who went above and beyond to make our stay magical. They were simply amazing with our four children, keeping them engaged, laughing, and active all day long. The games and activities were so much fun — not just for the kids, but for us parents too! It’s rare to find staff who truly care, but Erick and David made us feel like family. This was hands down one of the best vacations we’ve ever had. Grand Sirenis has a special place in our hearts now, and we can’t wait to return! 🌴

Warter Wue

got back from an amazing stay at this resort and I honestly couldn’t be happier. The property is beautiful — clean, modern, and super well maintained. Every corner of it feels thought out, and the pools are all crystal clear and easy to get to no matter where you are on the property. Carlos was my server and he was incredible — super attentive, friendly, and made sure everything was smooth every time I sat down to eat. Honestly one of the best parts of the trip. The food overall was solid. Some dishes were better than others, but that’s expected at an all-inclusive. There was always something good to eat, and the variety kept things from getting boring. The spa? Unreal. It’s clean, peaceful, and actually feels like a luxury experience, not just something thrown in for the sake of it. If you go, book something there — totally worth it.

Kate Y

I had an incredible stay at The Fives Beach Hotel & Residences! From the moment we arrived, the staff went above and beyond to make us feel genuinely welcome — everyone was so friendly, kind, and attentive. The resort was consistently spotless. Housekeeping maintained our room beautifully every day, and the cleanliness across the entire property was truly impressive. The food was delicious with a wide variety of options to suit every taste. There was always something new and satisfying to enjoy at each meal. One of the things I appreciated most was the thoughtfully planned daily programs. They were engaging and diverse, offering opportunities to try new things and keep the day feeling fresh and fun — I was never bored for a second. The spa was a true highlight. The space itself was calming and beautifully designed, and the lovely scent in the air made it even more inviting. It was the perfect place to relax and unwind. The pools were crystal clear and clearly well cared for — swimming or just lounging by the water was an absolute pleasure. All in all, it was a wonderful experience, and I highly recommend this resort to anyone seeking a perfect blend of relaxation, cleanliness, great service, and enriching activities.

Traci Parker

Great place and location! Staff was helpful, we had Juli as our ambassador. She was amazing. Even went out of her way to help us get some medicine for my daughter’s ear swimmers ear! The property is understaffed at the pools and a few areas are more run down- but is genuinely well maintained. All the food we ate was great! Housekeeping department is also amazing.

Morgan Mousley

Omar and Claire were fantastic concierge! They helped us with anything we needed and were super friendly! Freddy at the swim up bar is the BEST! He is a lot of fun and keeps the drinks flowing! We got massages from Aida and Betty! They were fantastic! The whole spa experience is a must do with the hydra therapy and the relaxation rooms overlooking the jungle. The whole resort is beautiful. The restaurants are all delicious!

Killian Coleman

The Fives was a beautiful place to stay. We went for 2 weeks and had the most relaxing time. The food was amazing and the staff and service was some of the best we have ever come across. Hector and Noe in the pool bar were the best barmen ever. They looked after us every day. Even if we felt a bit under the weather, they gave us something to feel better. Absolutely incredible guys and always service with a smile! Rooms were super and always well kept and cleaned every day. Entertainment each day was amazing and the guys on the entertainment team will keep everyone having fun throughout the whole day. A great place with even better people.

H

My partner and I had the pleasure of spending 11 days at this all-inclusive, adults-only resort as part of a package holiday with British Airways. Our stay was nothing short of exceptional. The staff went out of their way to ensure we were comfortable throughout. In particular, our personal concierge, Fernanda Montoya, made every effort to make our holiday truly special. The resort boasts excellent amenities, including several swimming pools, a variety of restaurants and bars, as well as a spa and gym. The entertainment team worked tirelessly to provide a range of daily activities and events. As a gay couple, we had some initial concerns ahead of our first visit to Mexico, particularly about how welcome we would feel in Playa del Carmen. However, we were made to feel completely safe and at ease from the moment we arrived, which allowed us to fully relax and enjoy our holiday. We very much look forward to returning to this wonderful resort in the near future.

Ry

Came here since my usual place was booked out. It was also the best priced for all inclusive that I could find at the time. Honestly, this may have replaced it at the top of my list! The staff was AMAZING, the food was AMAZING, and everything was perfect. I’m pretty picky about my hotels but this one hit everything on my list. There is even a cute shopping area across the street if you want to explore or shop. There are 6 restaurants, all with unique menus. You do need to reserve dinner times, but there is a concierge desk within every hotel structure. Staff was all super on top of things and room service was on time and more than enough. 100% recommending to everyone I know and definitely coming back some day. The only thing that I would recommend for people visiting Mexico (in general) is to make sure to look into seaweed growth during the summer months. I believe it is at its peak between May-October and it makes it difficult to enjoy the ocean. This is not the fault of the hotel as they had people trying to clean it up every day and I didn’t do any research before booking. 1000/10 best hotel I’ve been to

Thea Dillner

I loved the food at this resort! The waiters are fabulous! Housekeeping is on top of everything! The concierge service is awesome! The front desk was very smooth! If you sign up to become a my barcelo member the recognition you receive here is well worth signing up for.

Tyler

Great experience staying here, the service was excellent and all the employees made us feel welcome. The rooms are spacious and separated into small villas, the grounds are beautiful with several pools. There are 5 restaurants on site with several types of cuisine to choose from and they are all pretty good. Great location right on the beach and it is well take care of. My only complaint is there could be more nightlife activities (they did have karaoke, a few shows, and bands throughout the week). Just FYI the crowd is more couples and older folks, which is totally fine but I went with some younger singles friends. Great value overall!

Anji Anj

AVOID AT ALL COSTS – MONEY STOLEN FROM WALLET AND NO ACCOUNTABILITY This was by far the worst hotel experience I’ve ever had. During a short 2-night stay, someone entered our room without permission and stole cash directly from a wallet that was inside a zipped backpack. When we checked in, we were asked if we wanted housekeeping—we clearly said NO, since our stay was brief. The next day, hotel staff knocked, and again we told them no service was needed. We left the room for a couple of hours, and when we returned, we noticed the bed had been made. Immediately we checked our belongings and discovered that money was missing from a wallet hidden inside a backpack. We reported it right away to the concierge, security, and the manager. They reviewed key card logs and confirmed that the same staff member who we turned away earlier had entered the room. Despite this obvious red flag, no real action was taken. We were told they “interviewed” the staff and that was it. No follow-up, no compensation, no accountability. The hotel itself is outdated and poorly maintained—definitely not worth the risk when there are plenty of safer, better-reviewed hotels nearby. After the incident, we didn’t feel safe even leaving the room, constantly worried someone might come in and go through our things again. Some of the staff were genuinely kind, and we hate to place blame on everyone, but after what happened and how it was handled, we completely lost trust in this hotel. This clearly isn’t the first time something like this has happened — look through the reviews and you’ll see multiple mentions of theft. Sadly, the hotel still hasn’t taken any serious steps to prevent it or make things right for guests. I would never recommend this place to anyone. Your safety and belongings are clearly not a priority here.

Lydia Jordan

My family of 10 visited the resort mid June 2025. We had a blast! Service was at lounge area was superb. Not sure of names but I believe it was Lucinda and Margaret American spelled, regardless these ladies were excellent at their jobs. Made our stay enjoyable everyday. The resort was lively and had great entertainment. The rooms were just okay but we were barely in them. My only negative was the elevators were so slow. Thanks for a great time, J Family.

Erin Pfenning

This was my first experience in Cancun. Dreams Sands was stunning. The service was wonderful from the start. Greeted at the door by a personal concierge then taken to the VIP lounge. (worth the extra few bucks) There were a few special staff that paid extra attention to us, Gerson by the beach who never let our drinks go warm, always offering water too, Gustavo who made sure I had a chair with a good umbrella daily. Marge at the spa whose hands have cured me of months of stress. So many great entertainers, good food with a great variety. The service was top notch. Housekeeping, room service, beach service and every restaurant was perfect. We will be back

whitney mullins

First time at an all inclusive resort and loved everything about it. Service is excellent, food delicious, rooms were great. The pool guys were great always having my chairs and towels ready for me at the beach also the guys at the bar we great! Never wanted for anything. I will definitely be back!

Maria L

We just returned from a 5-day stay at Dream Sands in Cancún, and our experience was nothing short of exceptional! This hotel is truly family-oriented, which we loved. There are plenty of activities for both adults and children, and the atmosphere is relaxed and welcoming. The beach seating is comfortable, and we had the pleasure of being taken care of by Anahí, who provided excellent customer service—friendly, attentive, and always with a smile. She really made our beach days even better. If you’re single and looking to party, this probably isn’t the place for you. But if you’re traveling as a family and want a fun, relaxing getaway with great service, Dream Sands is an excellent choice!

Shannon

I’ve been on many all Inclusive vacations. I really enjoyed my stay at Dreams. One of my top places I’ve been too. Service and staff were great. All the restaurants and food were great. I went with my seven-year-old daughter 14-year-old niece and sister we all like different things and all found the food to be great.The beach is amazing!!! Crystal clear water. Hotel is not too large so everything is easy to get too. I am planning to come back this winter and I can’t wait:)

Maren Timms

This was our third stay at Secrets Riviera Maya and it never disappoints! The staff is truly what makes this place special—everyone is so kind, welcoming, and goes above and beyond. The food is always delicious with so many great options, and the entire resort is incredibly clean and well-maintained. We’ve been to several resorts, but this one always stands out. Already looking forward to our next trip! Some of the staff that were highlights of our trip included: Cruz – Pool Bartender Cruz was incredible every single day—always upbeat, friendly, and on top of everything. His great attitude and top-notch service made hanging out by the pool that much better. Luis – Manager at Asian Restaurant Luis went above and beyond like no one we’ve ever seen. We were celebrating a special occasion, and he made sure every detail of our dinner was perfect. Truly made the night unforgettable. Luis & Lopez – Preferred Bar Bartenders Luis and Lopez were awesome. We’ve been to several Secrets resorts, and they stood out with how carefully they made each drink. Lopez even gave us a tequila-tasting lesson—it was a blast!

Christian Tupas

Checked in with my wife for honeymoon 7/12/25. This was our very first time trying an all inclusive resort. The Resort offered us Drinks as we were checking in and were greeted with big smiles. We got the preferred junior suite and we would definitely be back again. The good: - When we wanted our room cleaned, Julia was very thorough and clean. - The food and drink selection were great - Three choices of pool - Staffs were awesome, Adrian, Oscar, Luis and Mario were so friendly and helpful - Bartenders from Secrets to Breathless were really great at making those cocktails - Rosewater Restaurant was really good, Balthazar our server's customer service was great. - Can go to Breathless for additional choices of Restaurants The Bad: Not really a deal breaker nor bad but the beach was Mid. On a good day it looks blue that compliments the pool. it is nice to hang by the beach side come sunset time. Only thing I would change was the pool temp in Secret's Side. It was a little more than warm and it would've been nice to dip into a cold water when the Sun and temp was hot.

Stephanie Filer

The pros: The staff were top notch - especially Luis in the Preferred Lounge - he made the best drinks & had us walking past several bars just to get a drink from him. The food was good, the space was clean, the activities provided something for everyone, and the facility was small enough to get anywhere quickly but large enough to allow for 3 pools with different vibes & multiple restaurants. The free hydrotherapy that came with our package was nice. The infinity pools were gorgeous. The pool themes Thu-Sat were fun at the party bar. Go to Rosewater for breakfast & lunch vs. the buffet. The cons: The room was close to construction that woke us up every morning at 7am & they were unable to re-accommodate us. The room service menu was extremely limited, especially compared to other resorts so that was a bummer, especially when there are gaps between when the pools stop serving food and when dinner starts. The taco bar covers that 2 hour gap but only if you eat meat. We wished there was an easier place to keep track of all the stuff going on (kayaks from the beach, all the pop-up activities, etc. Even with the app & screen ads, we wish there was a full schedule on the TV or in the room to reference since the WiFi didn’t always make the app use possible and it was just a lot going on that we missed. Overall, would definitely recommend & would return (as long as Luis is still there). :)

Julie Dean

Absolutely wonderful stay! I have been to the Cancun area several times and am always looking for the best resort for an affordable price. I was blown away with the service, food, and drinks here! Luis made the best Espresso martinis. Every staff member was incredibly helpful. I loved that the Secrets side is more relaxing and chill, but you can go to the Breathless side for more pool options and restaurants. The rooms are so clean and I loved the jacuzzi bath on the balcony. I know everyone mentions the seaweed on the beach but they do a great job cleaning it up every morning. Overall great resort!

Anthony Leidelmeyer

Fantastic Resort! Secrets property was beautiful. There are 2 resorts for the price of one. Breathless Riviera Cancun is part of the same property. Secrets is more upscale and quieter whereas Breathless is more about fun and more lively. Only Secrets reservations were allowed on that side. Best of both worlds. Food was excellent at Rosewater, Coquette French (best restaurant there), Nook Cafe (ice coffee drinks/Gelato), Strip Grill (get the filet, skip NY strip). Room was always super clean and staff VERY friendly. One of the best experiences was the hydrotherapy at the resort spa (included with some packages) was AMAZING. Another surprise was the live music by the pool. Blackhorse band is 2 guys playing guitar of popular songs and fun to sing along. And couple playing electric violin and electric guitar was wonderful. Only negative was the beach is a bit rocky and lots of seaweed left on the beach. Bottomline = GO!

Hilda Fernandez

We stayed in the Grand Moon Palace Cancun Hotel two weeks ago and the service was astonishing. All the installation, the personnel, and the restaurants were excellent. The hotel exceeded all our expectations. In particular, I would like to extend special thanks to Mrs. Ana (Manager of the buffet restaurant at SunRise Moon Palace Hotel). She was very special with our daughter, who has several food allergies. We have never received this type of service in any other restaurant. She was worried and very kind in providing quality and safe food for my daughter. That personalized service is priceless.

Rickey Meeks

I had a great trip visiting Moon Palace end of May into early June. The weather was beautiful and I had great experience with the excursions and the time at the resort. One highlight moment for me was the SPA. I had one of the best massage ever. She was friendly and knowledgeable of what she was doing. If you anyone needs a great massage try out Selene. She was amazing. I would definitely recommend her to anyone. I would definitely come back again. 10/10

Tan Love

Our family absolutely adores Moon Palace, especially our kiddos. This is our 3rd visit. Since they made the honor roll, we asked where they wanted to go, and without a doubt, they said moon palace Mexico. We love the service, and kids love the game rooms and kids club. The food was good and we enjoyed eating at both resorts. Please note: You'll be asked to do a 90 min presentation upon arrival after check-in. You can say NO, but if you do decide to go, please note that they will do EVERYTHING in their power to get you to buy even when they say there is no obligation to buy. They will drop the prices to get you to commit. Even when we were walking out to get the shuttle, the rep was still asking us to make a deal after we spoke with 3 people upstairs... a bit ANNOYING, but know that you can say NO and stand firm on that unless you wanna buy. We went to the grand and were not impressed at all. The kids like the pool and play room, but we all prefer the food at Nicuz and Sunrise, we felt it was way better, especially the buffet. Pizza is better at The Grand, though. Overall, we will definitely return to Moon Palace but only to Nicuz or Sunrise.

M. C.

We had the pleasure of staying at Moon Palace Nizuc Resort while attending a wedding, and our experience was truly exceptional. From the moment we arrived, the level of service provided by the staff was outstanding. Every team member we encountered was professional, courteous, and attentive, contributing greatly to the enjoyment of our stay. Our accommodations were consistently well-maintained. Housekeeping ensured the room was immaculate, with turn-down service provided twice daily—a thoughtful detail that did not go unnoticed. The dining options were equally impressive. Each meal was of high quality, offering a wide variety of delicious and well-prepared dishes to suit all tastes. The resort also offers an extensive range of activities, providing entertainment and leisure options for guests of all ages. Whether relaxing or staying active, there was always something enjoyable to participate in. Overall, our time at Moon Palace Nizuc Resort was both memorable and seamless. We would highly recommend it to anyone seeking a luxurious and well-managed destination for a vacation or special event.

Dead Pool

Huge Resort with Awesome accommodations based on location in the resort. They are divided by names "The Grand" being the first stop when you enter Moon Palace. The Grand has laser tag, bumper cars, buffet restaurants and a huge water park. I stayed at the Sunrise location which is a good walking distance from the pool and restaurants so if you want to reserve a good hotel spot make sure you add The Grand because you'll have to pay an extra $200.00 to go there if your stay isn't at that location. It's an extra $300.00 to use the golf carts to ride around the resort if you want. The staff are all stars and phenomenal. They made the stay excellent including the food and drinks. The chef, cooks, servers and housekeeping give them all raises. The pool is a fun time with the walk up bar to the pizza and snacks. Awesome time don't hesitate and enjoy family fun here at The Moon Palace resort.

Brittany Butler

The service from everyone at this resort was top tier. Most importantly I dealt with concierge Mon my entire trip. She help book all the services I needed in advance. Everything that I requested she made happen. Her service was amazing. Without a doubt I will request her again on my next visit. The food was good. Alcohol selection was good. Entertainment was good.

POSH Paisley

What an incredible experience! My friends and I had the pleasure of dining at Sea Flirt in Cancun, and it was truly unforgettable. We were lucky enough to be taken care of by the dynamic trio of Damaris, Jorge, and Israel (Runso). Their service was beyond exceptional. They paid such close attention to detail that they memorized our daily breakfast order—French toast, eggs, guacamole, hash browns, omelets, mimosas, and green juice—after just one visit! It wasn't just about the food, though. They were incredibly hospitable, caring, and funny, making every meal a highlight of our trip. They went above and beyond, not only serving us but also engaging in a wonderful cultural exchange. They were eager to practice their English, and we were just as excited to learn new Spanish phrases. This made our experience even more special and personal. If you're in Cancun, you absolutely have to eat at Sea Flirt and ask for Damaris, Jorge, and Israel. Their incredible service, paired with the delicious food, creates an experience you'll never forget. We will definitely miss them!

Victoria Cortez

Me and my husband had a wonderful experience! The service is excellent! They have the most amazing staff have ever come across in the whole wide world especially Julian, Kelvin and Oscar are very attentive always checking on us if we need anything at the buffet. If you don’t have an open mind then this place isn’t for you cause it’s a topless resort which is optional. They have enough food and drinks and lots of party activities We sure coming to temptation again!

Dirk Gorissen

It's our first time @ Temptation the place is really nice but unfortunately the room needs some remodelling.. but we went to dinner today at flame. Everyone is very friendly and the food was great. We had Marco as our waiter, he is a kind guy with a positive vibe and will make sure you are in a good spot. We will come back

Tanisha Perez

My boyfriend and I came to temptation for the first time and flame is one of our favorite places to eat. The steak was so juicy and cooked perfect (medium). Marco was super attentive and made sure we were good the whole time we were there. 10/10 recommend!

Claire Anderson

We just had the best week ever! From start to finish, everything exceeded our expectations. The food was absolutely delicious every single day, with so many amazing and flavorful options. The activities were incredible — there was never a dull moment, and we loved being able to try new things while also relaxing in such a beautiful setting. A special shout-out to Angelo and Diana for the gorgeous bracelets that will forever remind us of this trip — and for creating such a warm, welcoming space where we made the best of friends. And to Mark for the amazing exercise sessions — both the biking and water exercise classes were so much fun!! Their enthusiasm and kindness made such a big impact on our stay. We can’t say enough good things about this resort. Everything from the staff to the food to the atmosphere made it truly unforgettable. We are already dreaming about our next visit!!!

Robert Rivera

We spent 9 days at the resort and I will say it is one of the best so far. The attention to detail on behalf of the staff is immaculate. They have great performances each day and the resort itself was a fun time. Yessenia, Joel, Antonio and Matilde from Bar Sol would constantly remember us and greet us by name. It is in the little details that make this resort great. I met Antonio during my stay and even though he worked on the administrative side - he went above and beyond to answer all my questions and take care of our needs. All the staff is great but I hope the resort acknowledges they have the best team. This alone, will make us come back! Marino from Prelud Bar was exceptional. We would always come back and he would remember us. Our orders, recommendations - he was great. Thank you all! One more thing - Reinaldo and Fernando at the Grill is the best. I hope you can all meet him. He was the sweetest. Took care of us and made sure our experience at dinner was fantastic

Noreen Choe

What a wonderful escape! My girls and I went away for a relaxing vacation and it was just what we were looking for. The service was excellent. Matilde served us on the beach and we felt so spoiled! Jorge was our poolside server and he went above and beyond. Always remembering what drink we wanted, served us while we were IN the pool, and had poolside chips and fresh guacamole! He did it all with a smile on his face and very friendly! Gerardo was our chef at the Hibachi table for our last night and his energy was contagious! It was a great way to end our short trip. Definitely a great escape!

Sarah L

Our family recently returned from the most incredible vacation at Excellence Riviera Cancun, and we’re still glowing from the experience! From the moment we arrived, we were welcomed with kindness and thoughtfulness- every single staff member went above and beyond to make us feel at home. The service was nothing short of world-class: attentive, warm, and genuinely caring. You can tell that everyone here truly takes pride in delivering exceptional hospitality. The resort itself is stunning, with beautifully manicured grounds, sparkling pools, and a breathtaking beach. Our rooms were spacious, immaculately clean, and luxuriously comfortable. Every detail was thoughtfully designed to ensure a relaxing and memorable stay. As a family, we had so much fun together—there was something for everyone! From relaxing by the pool to exploring activities and enjoying amazing live entertainment in the evenings, there was never a dull moment. Whether we were enjoying a casual breakfast or a fine dining dinner, every bite was a delight. We especially LOVED our excursion to the ruins with Iram! Best guide I’ve ever had- so knowledgeable and fun to learn from. Thank you to the amazing team at Excellence for making our family vacation so special—we'll cherish these memories forever!

Allison Lucas

We have been to 10+ resorts in the Cancun area and we highly recommend THIS resort! The grounds are beautiful and the restaurants - especially Spice - are delicious! But the main reason we love it here is because of Mariana and Erika! Mariana brought us drinks/snacks in the lazy river - and she was so genuinely friendly and helpful. She had great suggestions and always had a smile on her face! She made our visit here so special. Erika, in the Sports Bar, was so happy, funny, and sweet. Both Mariana and Erika made this resort amazing! Thank you both so much!