Jacques Guy

Our first time at The Fives Oceanfront in Puerto Morelos, and up to now it has been a very positive and enjoyable experience. At the reception, Lilia greeted us as we were family and coordinated our check-in and orientation at the hotel in a timely fashion. Then we met Yoe at the reception of the RoMarley restaurant. She always has a smile and helps us with our requests for seating. Up to now the servers at all three locations where food is served are all courteous and are always willing to make our meals a pleasurable experience. Thank you Jesus, Advel, Gabriel, Elvis, Giovanni, Antonio , Karla and all the others who help them. I was able to thank Perro, one the chefs and complimented on the quality, flavor and presentation of every meal we have had up to now, a real culinary experience. Managers Joseph and Luis are working alongside the staff to help the guests to have an enjoyable meal. Gustavo, the animation coordinator, is a gentleman. Some activities that we attended like the culinary session, bracelet weaving, candle making are ways for us to enjoy and discover some treasures of Mexico. I am sorry that I cannot name all of the team members who work very hard to make our stay memorable. Thank you to all of you, housekeeping, bartenders, the 3 persons cleaning the beach, the greeters and all other staff members for delivering such wonderful services to us and all the guests.

katherine grothaus

Location was perfection. Atmosphere of the resort was calm and peaceful yet fun and vibrant. The rooms were beautiful and always clean and stocked. I do believe the value of the hotel and its experiences is consistent with the price. Noise level was not a problem, could always hear the waves at night especially. Service was IMPECCABLE, no notes. Candy and Gabbie rocked. The amenities were also very nice and we used them, the hot tub being our favorite!

Amanda Jewson

We had an amazing stay at The Fives Oceanfront! The atmosphere is gorgeous, the rooms are beautiful, and the whole property has such a relaxing, upscale vibe. Our group of 11 traveled together, and every single person loved it. The restaurants were fun and delicious—although only two were open during our stay, so meals felt a bit repetitive by the end. Thankfully, the town right outside the resort is incredible, with tons of great food and things to explore. The absolute stars of our experience were Hair (server), Hugo, Victor the bartender, and Gabriela. They truly made our trip unforgettable with their kindness, energy, and exceptional service. As for booking a large group, it was effortless and completely stress-free, which I really appreciated. Overall, we loved our time here and would absolutely recommend it!

Christian Fadoju

From start to end The Fives Oceanfront team were so professional, supportive and made our honeymoon stay one to truly remember. We had the all-inclusive option. The room was spacious, clean and perfect for our stay with a private balcony. The cleaning service is great and can be daily for a change of towels and bedding. The Ro Marley Beach House was the best and served unique breakfast and lunch dishes with a Carribbean twist. The dinner served had a variety of options including Italian style cuisines, a choice of sushi or Ro Marley's Carribbean cuisine. Everything was served fresh to order with a great selection of alcoholic drinks. Many all inclusive hotels I have stayed previously make the mistake of serving food in a buffet style which causes cross contamination and consequently spreads sickness among the stayers. The Fives Oceanfront did this right! A special shout-out to the servers Yoe, Abraham, Gabriel, Hair, Elvis, Luciano, Antonio (and all of them I have failed to mention) for being so attentive when taking food orders and serving drinks and personable with humour and our bad attempts at speaking Spanish. I think it is worth exploring various options for exploring outside of Puerto Morelos. As the town is around 30-40mins south of Cancun. I found it cheaper to source my own taxi service by arranging separately. Also, close to Puerto Morelos town are excursion providers to Chichen-Itza as well as Tulum-Coba, Isla Mujeres and other spots for affordable all-day trips. The hotel does offer excursions and activities for those who prefer in-house service. The hotel is quiet from after 11pm as there is no late night drinks service. This was perfect for us jetlagged travellers to catch up on our sleep. I can only commend The Fives Oceanfront team and staying at this wonderful hotel. Me and my wife have never felt so relaxed and destressed from the hustle and bustle of our city lives. We were provided with such a high quality of customer service during our honeymoon. We recommend for an amazing stay. Bravo team!

Kaitlyn Manahan

The resort is in a great location! Right on the ocean with a beautiful beach and two pools. It was very safe for us to venture off of the resort and explore the neighboring town. The food and drinks were good. And, our butler, Candido was phenomenal! He made dinner reservations for us and had a chairs reserved at the pool or beach every morning in a prime spot for the day! We were definitely come back again!!

Nay

As others said resort is very big! Takes a while to get from one end to the other but they have golf carts that come by often to take you where you need to go. Entertainment in the night was good Food was just ok. Rooms can definitely use A LOT of tlc. Lots of mold, broken light fixtures, dirty floors… I had garden view and it was more of bush, telephone pole and swamp view than garden Beach was average no clear water or anything worth mentioning but the view is nice. Often seeing cruise ships and nearby cities across. Wildlife all around the resort but they don’t bother you (not me anyway). Birds, racoons, coati’s, cats, monkeys (only seen once which I thought was cool) etc. Staff were nice and welcoming. SN: If offered free shopping trip from your travel agencies (air transat, sunwing etc.) do not take it, big waste of time somewhat of a tourist trap if you ask me. I advise just pay the $14 USD for the taxi into Playa Del Carmen. Overall it was subpar and most likely wouldn’t revisit or recommend

Manuel Goncalves

Fantastic staff. Very helpful. Got our towel and chair stolen. Security guard was amazing in helping us. 5 stars well deserved for his help. Entertainment staff kept people Entertained… the rest of the stuff (hotel Wise, rooms wise, severe lack of pool chairs, food, etc) better left unsaid…. That’s how unenjoyable our trip was… needless to say, no happy returns here…

Anthony Lemphers

We’ve been coming to BBGE since 2010. It’s always a pleasure to come back. Every staff member we met was very friendly and helpful (Victor and Guadalupe were amazing servers). The resort is beautiful and in a great location. We had an ocean view room on the first floor. Some of the buildings could use some maintenance (e.g. exterior needs some repainting in spots; broken hand towel rod in the bathroom). We had a bit of a plumbing problem above us that caused a leak into our unit. Once we brought the problem to their attention, they quickly fixed the problem and cleaned the mess. It’s very easy to make friends with the waiters. If you leave a small tip every time ($2 - $5) they will rush to serve you every time. We will definitely come back again.

Martin Sachade

Everything went well except for the room had a leak coming from the vent and some hardware in the bathroom was broken. However, after telling maintenance about the leak, they ended up fixing it that day. The service was great but trying to get more water for the room felt more challenging than it should have been. Even when we asked for more water one day at the concierge, they said they would bring it and we never got any water that day. Almost all staff have been great (especially Victor and Guadalupe. They were amazing servers) except for one lady at the RCI Concierge. She was a middle age Spanish lady. She helped us book our restaurant times but when we needed to change the times shortly after, she seemed visibly frustrated with us and her choice of words made us feel like we had inconvenienced her. Those are my only complaints. Other than that, everything else went smoothly! Also, there should be another prize option except for alcohol lol

Debbie Williams

The room (5232) was terrible. We discovered a bathroom leak as soon as we arrived to our room - water had flowed from the ceiling behind the mirror and through the ceiling light fixtures to the floor into the main living area. We let front staff know about it but they didn’t do anything except dry up the water from the floor. We kept complaining throughout our 10 day stay but they didn’t do anything about it. No compensation. They did offer to have us change rooms on our 8th evening - we only had one full day left. It was too little too late by then. There was no hot water in the shower. The food is pretty bland and menu items limited. There is no fresh guacamole or pico de gallo at the buffet. At times the pepperoni pizza had slices of hotdog on it rather than pepperoni. Cats roam freely in the buffet area. If you’re allergic at all, good luck. Pool chairs are scarce. I’m pretty sure the ratio of chairs to people is 1:4. We had to bring down our deck chairs to sit somewhere/guarantee a place to sit. There are no pool umbrellas or tables to place your drinks. They are very short staffed and no pool staff on Sundays which made the lineup at the swing bar very long. At the women’s pool bathroom one of the two stalls was out of service during our stay. The other stall was backed up for two days which people were still using and was disgusting. The only place in the evening to enjoy a drink is the Black and White bar area. It’s extremely loud (music) and smoky from people smoking cigarettes outside which wafts into the bar area. It would have been nice to have a quiet area to enjoy a drink. The place is run down ie water leak stains/damage, broken tile and countertops in bathrooms, dirty floors, etc I would not recommend this place to anyone.

Trevor

Another amazing trip to OCT! The facilities are clean and well taken care of, the food is great whether at the buffet or any of the a la carte restaurants. A great selection of food that is cooked perfectly and has amazing flavour! Take part in any of the many daily activities, Spanish lessons, guacamole making, mixology, beach volleyball, stretching and yoga on the beach, also activities specifically geared towards kids! Mask making, a teen lounge with bowling, pool, foosball. Don't forget the nightly entertainment which will regularly being in talented acts performing fire dances, acrobatics, talent shows etc. The staff is where this resort really shines. The staff and how they treat the guests is the entire reason we came back a second time and brought our children with us. Special thank you to our Concierge Carlos, very attentive and goes the extra mile to ensure things are perfect! Sommelier Rafael, super energetic and positive! Ricardo at the beach and Ricardo at Ocean Burger, both amazing! The entire breakfast crew at the Privilege Lounge Jason, Jesus, Adolpho, Adan.. I know I am forgetting some. Also Erik our most amazing host at the Mexican and the Italian restaurants, May the Force be with you ! Again, an amazing experience. I would highly recommend booking the Privilege package so you don't miss out on any of the amazing services this resort has to offer!

Kianna Friesen

I cannot recommend this hotel enough! The staff are so friendly, welcoming and attentive! Antonio at bill marina Pool area was always joking with us and bringing us drinks. Gustavo and Alejandro at pool bar are the hardest workers with the biggest smiles! Eduardo and Henry at the chill out bar were extremely attentive and fast! The rooms are so clean, and very modern! The entire hotel is so well maintained, clean and just lovely to be at. Huge shout out to Abel at the dive shop, we booked multiple excursions through him including snorkeling, a trip to Isla Mujeres, and a dive!

Samantha Near

Great place and great people. Luis did a great job as our butler. He was always available when we needed him and he would send us updates everyday on the different activities. Claudia and Jose had great service- they always had our chairs ready in the morning by the pool. Eduardo and Jose served us well in the privilege lounge, they were top of the line service! Fabian did GREAT with the activities, very engaging! All around great experience! The only thing I would change is the amount of raccoons on the property- there are many and they come to have dinner with you.

Christi Clary

My trip to the resort was great!!! 2nd year in a row at the same one. Jesus is our favorite bartender (SHAKY SHAKY! Iykyk). Eduardo is our favorite waiter in the Privilege lounge. Most of the waiters are very attentive, even if it’s not their table! Elizabeth has been the BEST activities director!! She’s so sweet & fun!! Claudia took EXCELLENT care of us at the pool, making sure our group of 16 had chairs every day. She made the rounds making sure we were taken care of. Ricardo worked very hard delivering drinks around the pool and even surprised us with some tasty shots! Sabastian & Salvador were our butlers and were very attentive, making sure we had everything we needed and our reservations were set at the restaurants. Alfredo had his massage chair at the pool and would do the BEST chair massages!! I highly recommend Ocean Coral & Turquesa for your vacation! They know how to take care of you if you are just a couple on a getaway or a large group on family vacation.

Tricia Files

We enjoyed our stay! Elizabeth at the El Beso pool was amazing! She was so friendly and helpful, and went out of her way to help us with Spanish lessons. She and Ricardo made spending time at the pool very enjoyable with their fun activities and excellent drink service! Jose and Claudia kept our towels and water fresh. David at check-in & Jesus and Eduardo in the Privilege lounge were friendly and efficient. Sebastian was helpful and friendly. Escobar at the Dive It shop checked on us before our arrival and throughout our stay! Even though we ultimately didn’t book an excursion, he still checked on us regularly without pressure to book!

Arturo Diaz

Another heart warm experience. Went to dinner to the beach buffet and I was welcome by Isai Dominguez at the pasta station. He don't only worked to cook me a great pasta, but also was covering every details of my needs. Pasta was "al dente" and had the touch that cames when someone cooks with care and dexterity. When I sat, Miguel came to assist me inmediatly offering drinks and also been keeping an eye on my requests. Very happy to felt as a special guest. Thanks

C Z

My dining experience at RESTAURANTE Mexico Lindo was absolutely fantastic. The menu offered excellent choices, featuring a variety of authentic Mexican dishes, each cooked to perfection. The quality of the food was outstanding—rich flavors, fresh ingredients, and beautifully presented plates that made every bite a delight. The esthetics of the restaurant created a warm and inviting atmosphere, blending traditional Mexican decor with a comfortable and clean setting, perfect for a casual or special meal. Special thanks to two exceptional servers, Alberto Pech and Clemente. Their pleasant personalities, attentiveness, and genuine friendliness truly enhanced our visit. They were knowledgeable about the dishes, offered helpful recommendations, and ensured we had everything we needed without ever being intrusive. Their service added a personal touch that made our meal memorable. I highly recommend RESTAURANTE Mexico Lindo for anyone seeking delicious food, welcoming ambiance, and top-notch service.

blindspot reviews

We had one of our blindspot review specialists stay at this location and they experienced that the booking process was quick and easy. Our recommendations would be for front desk to direct and explain to guests upon check in where there rooms are as this is quite a large resort & to be more serviceable in the dining areas. We found it difficult to get service if you went in the last hour of meal time, tables were all cleared of utensils, and the staff were nowhere to be found. Our room only had 1 working outlet, and our TV did not work. The shower poured water onto the floor every time it was used.

Raynier albarran

I love comming to Barceló is a fun clean enjoyable place to stay for vacation with friends or couples. The room is spacious hot water clean with beautiful garden views. The staff are all amazing at the buffet for dinner we had saul Lopez and Yaneth mucu that were very helpful and always on top of our foods and drinks. At the pool and beach the entertainment crew were fun and friendly Estrella was helpful . Again barcelo is a great fun place to stay mi cielito pool was tranquil food was good and healthy, the only thing I will say the need to get back to is the shows The first time I came in 2008 it was great almost broadway. But the one that I watch was still google the Mexican and the magic fun. Other than that never a dull moment very fun and clean also pools were very nice and beach was calm and clean

Oscar Alvarez

Amazing experience! The hotel and all was as good as expected, as I’ve been there before. But the staff was incredible! They are so welcoming and charming… They go the extra mile for you and you notice. They elevate the vibes and make you feel even better than expected before the vacation. Thank you so much to all of them!

Jay Campbell

We stayed a preferred Hyatt members. The room was bleak, had a king bed and a table and a chair. Very simple. They deceive you on the pictures. Day 3 we had a horrible sewers smell and the toilet was only flushing half the time. The preferred club manager was very rude and short. Offered Hyatt points. We declined as this doesn’t fix the smell. He because extremely rude to a preferred Hyatt member and said I don’t know what you want. I said it fixed or a new room. We finally received a new room. Big downfall, wedding are done with nightly activities, basically they cancel the activities leaving guest with nothing to do during a wedding evening. I have stayed at over 10 resorts and have never seen anything like this. They will also close restaurants so staff can take care of the wedding party. Music blasted from the wedding parties till 11 pm. Pros. Door men excellent, restaurant staff beyond great. The preferred beach area manager was amazing making sure all were taken care of. Food is so so. Pasta good. The steak was so so. It’s not a terrible resort, maybe needs updates and some new preferred club managers.

Wendy Lara Pino

We stayed at Dreams Sands oct 3 to oct 10. We were soo in love with the beach, just perfect. Calm and super clear water. 20/10. Now our room and hotel areas were very clean 10/10. We were at the preferred beach area and the staff there were just amazing. We got Magaly,Alexander and Ricardo as our servers and they were super friendly and helpful at all times(excellent customer service skills) 11/10. Every one at the hotel waa super friendly and helpful, Laura at the lobby bar was great too and the other lady there as well 10/10. Food was good too, I just wish they had more natural juices and waters available. 8/10. We also had a couples massage, hydrotherapy and facial. We were helped by Sandra, Clarisa and Nicole 10/10. We really enjoyed our stay at this hotel and will definitely be coming back and recommending it to friends and family. :D

Adam coren

Amazing hotel, incredible location and on a beautiful beach. The staff were so friendly, plenty of restaurants to choose from and the food was great. The whole of the communal area is modern and clean. The rooms are slightly dated but still clean and comfortable. All in all this is a great resort and I would definitely return.

Eric Pare

To say I was disappointed is such an understatement. Please listen to the reviews saying how bad this hotel is. I wish I had. I thought it was just picky people but clearly it was not. Saying this resort is a 4-5 star is pure fraudulence. It is so old and run down it’s criminal especially for what they are charging. The rooms were beyond FILTHY. The lack of upkeep and deferred maintenance is simply ridiculous. It was GROSS! Management was so unhelpful and simply did not care. They showed me different rooms and each were just as bad as the last. The only positive thing was that they have a great beach. Servers were very nice in pool and beach area but the service at restaurants were extremely slow, even though u were leaving generous tips. The pools were in such bad condition with missing tiles EVERYWHERE. I can see some missing here and there but it was half the pool. Very unsafe. People were getting cut. If you wanted the nice pool you had to upgrade to the preferred side which btw they try and up charge you for once you get there, I was sent emails offering better pricing. We were beyond disappointed. What a waste of my money for my 35th wedding anniversary!!! I booked this resort because I’m a world of Hyatt member and Dreams is under their umbrella. I thought they stood behind their brand but clearly they do not. They did nothing to help but offer to be a liaison. After two hours on the phone with them and hotel management they did nothing. All I got was a 25% discount because I had to pay for the upgraded preferred side so my diabetic husband didn’t get cut in the main pool. We even got the phone line disconnected and no one bothered to even call me back. They said they could do nothing. Why will I ever trust the name Hyatt again???

Fely Leahey

We stayed in Dreams Sands Cancun last Oct 30- Nov 6,2025. We had a great time. The staff are so friendly, and very accommodating. The food is great and the place is clean . Beef steaks and Salmon were awesome. Claudia is so accommodating, friendly and she makes us feel comfortable. She helped us with our 2 days tour trips. We really enjoyed it . Thank you so much Claudia. Well done 🙏 . We also specifically thank our coffee gentleman, Jose in the coffee shop for making us the best coffee mochas and cappuccinos. He was so accommodating, friendly and great customer service . Thank you so much , Jose 🙏. We will come back 👍

Sunny Goodman

Arnold, Lily, and Diana were amazing! Their service and attentiveness changed the trajectory of my night. The line was super long for the buffet and my sugar dropped beneath 100 and I needed something quick, they helped to get me something/anything to eat quickly. As someone in the healthcare field, I appreciate the kindness and compassion of others that are simply in the service industry to lend a helping hand when needed. Thank you all, we will return again!

rusty laforest

We just finished an incredible meal at the Trattoria and I had to leave a review. We were a big group — about 20 of us including several kids — and the staff absolutely nailed it. They were friendly, patient, and totally on top of everything, which is HUGE when you’re wrangling a big family group. Our waiters were Daniel & Andres The food was delicious. Everything came out hot, fresh, and super flavourful. The pastas, pizzas, mains… every dish was better than the last. Even the kids loved their meals, which pretty much says it all. The atmosphere was warm, relaxed, and perfect for families. You can tell the whole team genuinely cares about making sure guests have a great experience. Huge thank-you to the Trattoria team for an awesome night. Highly recommended for big groups, families, or anyone wanting a great Italian dinner inside the Barceló. We’ll definitely be back. 🍝🇮🇹

Arturo Diaz

I dine at the trattoria Italian restaurant on the caribe hotel. The service provided by Jesus Noh was superb. He was always looking that all my needs were fulfilled with a big smile and a warm attention. You will feel very welcome and honored if yo gat Jesus as your waiter. Food was very good, well served. Got a mushroom cream and lasagna and both were at the right temperature and with delicious taste.close with a profiterole as the cherry of the pay. Well recommended place to dinner if you're staying in the Barcelo hotels complex

Cayla

I had an amazing time as this resort, the staff were outstanding and polite, giving us amazing service. The rooms were amazing as well. If you’re looking for a good server, definitely ask for Manuel Jarquin. We had him through this weeks visit and he was absolutely amazing. Very respectful, good server, waved whenever we walked by, and overall a fun person. Made the experience much more enjoyable and I would definitely recommend! Bien bien bien

Teah Ryerse

Manuel Jarquin was our server for the daily buffet, incredible service, he had a table ready for our family every day! Regardless of the time we showed up! We enjoyed the food and the drinks! Manuel created a fantastic atmosphere and experience that no other server could match! Bien Bien Bien! The resort was also very pretty and nice, there are many many restaurants and shops in the resort and everyone is kind! It seems like they all love their jobs! I was quite surprised by how much had to be paid for as an “all inclusive”. Many extra activities were expensive but the tours that we did pay for, were very good! Overall, wonderful experience. Would recommend and come again! Family and couple friendly!

Kelly Jensen

I just got home from 10 days here and it was awesome! The hotel and grounds were beautiful. We spent a lot of time at the pool, which is also beautiful and well maintained. The activity staff at the pool were great! The food was good, Japanese was a really fun place to go. The steakhouse was also very good. The buffet was good, but got a little old after 10 days. I want to give a special shout out to Fernando, a member of the bell staff. When I arrived on November 16 I was using a walker due to a back injury. Fernando saw me and ran across the lobby to help me. He got me a wheel chair for my stay, came around in a cart and picked us and our luggage up, and drove us to our room and pushed me in with the wheel chair. Fernando was really great and I'm so grateful to him for making my trip easier. Overall a great trip and I will definitely be going back!

Chef Menajem Peretz

It’s my first time outside of Playa del Carmen, and although I’m not really crazy about big hotels, the experience here was great. The pool and the beach are top-notch, and the grounds are truly beautiful overall. The rooms could use a little update — just small details, but the space itself is huge inside. I really missed having good coffee in the morning, something many other resorts offer. The food was okay, though a bit too creamy and with almost no red meat options. Good, but it could definitely be better. Would I come back? Maybe — it’s a great place for groups, and again, the beach is a huge plus.

Ernesto Perez Viyella

Beautiful place. There’s not much to say. The reviews and descriptions speak for themselves. I don’t think I’ll ever go to another hotel chain in México because this one will for sure be hard to top. Amazing food, service and entertainment. Not much to say because again, it was just that exceptional. Shout out to Daniela when booking the restaurants and shout out to Manuel and Isabel in entertainment. Abrazos desde el norte hermanos.

Dariia Fediuk

We had an amazing experience at Barceló Maya. Teresa Chable was incredibly kind, attentive, and always ready to help with anything we needed. Her warm attitude made our stay even better. Grill Palmeras also impressed us — delicious food, great service, and a very friendly atmosphere. Thank you for making our vacation so comfortable and memorable!

Simone Maduro

Title: Deeply Disappointed – Unsafe Food and No Accountability My fiancé and I stayed at this resort from April 23 to May 6 while attending the Dr. Joe Dispenza seminar. We looked forward to relaxing for a few days afterward, but unfortunately, our experience was ruined by how the hotel handled a serious situation. On our second day, my fiancé bit into a rock hidden in his salad, breaking his tooth in half. We immediately went to the front desk to report it. The staff member called the manager, who seemed nervous and dismissive. She implied that my fiancé was lying and refused to take responsibility. I speak Spanish, so there was no misunderstanding about what had happened. After almost an hour of back-and-forth, the only help she offered was a couple of Advil pills and a form to sign. The next day, when the pain worsened, we insisted on seeing a doctor at the resort. The doctor was professional and confirmed that his tooth was severely damaged, prescribing medication for the remainder of our stay. Before we left, the general manager met with us, apologized, and promised to file a report with their insurance. He said we’d receive follow-up information. It’s now been over five months, and despite multiple emails and WhatsApp messages, we’ve heard nothing back. My fiancé had to pay $1,000 out of pocket to repair his tooth—even with insurance. This resort showed no accountability, no empathy, and no sense of responsibility for what happened on their property. What started as a dream vacation turned into an extremely disappointing experience filled with disrespect, delays, and broken promises. **** As you can see they replied with vague wording. They have not answered the numerous e-mails and messages we sent them. Although they promised to at least support us by sending it to the insurance due to the fact it was the hotels fault. They could have addressed the issue when it happened in a kind a quick way.. I have been there twice for a seminar. Thank goodness the seminar is also given in many other locations. We wont be back.

gail heywood

Our family of 4 have loved our time at The Fives hotel celebrating our son’s 21st birthday - everything has been perfect. Staff at the hotel are so helpful and can’t do enough to ensure that everyone is having a great time and is being well looked after. The pool activities have been great - Daniela, Cam & Eddie were great fun and had everyone laughing in and around the pool. The evening entertainment has been great and very varied, my daughter and I loved the Disney themed night! My son and husband spent many an hour each day at the swim up bar at the Lizzards pool! All the bar staff were great, Geramias, Jorge & Noe were really friendly and fun to chat to. Our favourite restaurant was the Koh Tai although all eateries were superb with lots of choices available. Our accommodation was great and the location of our apartment was ideal - we stayed in villa 8 over looking the pool, just perfect! We’re very sad to be leaving and will definitely be back soon!

oscar tovar

A bit late for my comment, but it is worth sharing. We visited during Mexico’s National Celebration Week on September 16th, 2025. That entire week was truly a wonderful experience—the service was impeccable, the restaurants and their cuisine were exceptional, and the activities organized for youth, adults, and children were outstanding. The evening entertainment provided by Daniela and Camilo was excellent, especially the Mexican Independence celebration on the beach. It was lively, fun, and featured great music. We enjoyed it very much with our family, friends, and even with people we didn’t know; everyone came together to dance and enjoy such a memorable moment. Negative Points: My wife and I accepted an informational session, which was estimated to last “one hour,” in order to receive certain benefits offered if we were interested in purchasing the membership promoted within the hotel, as well as a complimentary beach bed for the day. Unfortunately, that “one-hour” session extended into four hours (half the morning). I understand the position of a salesperson who aims to understand their client and gather as much information as possible to make a sale; however, when this salesperson received a “NO” from us or was told that we were “NOT interested,” his attitude and comments became quite aggressive and very uncomfortable. He asked and made several inappropriate and disparaging remarks. I suppose he was attempting to unsettle us so we would fall into pressure and purchase the membership. I remained composed and tried to leave as quickly as possible without providing any evaluation of him because at that moment, I did not feel well, and finally I forgot it Being there should not imply an obligation to purchase such a membership, and two other families with whom we discussed the issue shared the same perception. Aside from the point mentioned above, it was an unforgettable vacation and a wonderful place. Thank you very much!

Joseph Spinuzza

From the location, to the food, to the staff, this place is spectacular. The Fives is located on the beach with multiple pools scattered throughout. We stayed for a week and did not have one bad meal during our time there. The staff was so attentive and caring, I would like to give a special shoutout to Yaremi, Oscar and Esteban. My daughter had an ear issue and Yaremi was able to find us kids ear plugs. She is very kind and attentive. Oscar at the sushi restaurant made our night with his balloon animals. Esteban at the Thai place was able to relocate us to a common area when my daughter was getting overwhelmed. Overall it was a great trip and I highly recommend staying here.

Steven Menezes

I recently stayed at The Fives Beach Hotel & Residences and had such a great experience. Everyone there was super welcoming and always happy, which made the whole place feel full of good energy. The hotel has an app for food and activities, which made everything really easy to book and keep track of. We tried the temazcal and it was 100% worth it. We also had dance lessons with Camilo. He was patient, full of genuine energy, and honestly made us feel really welcome every time we saw him around the resort. We really enjoyed our stay and would def recommend. Great vibes, great staff, and a really relaxing experience.

Carline Rocks

This is our second time at the Fives. We had a really great vacation with family. They have a great entertainment team (Daniela, Camilo) and kids club. There is lots of activities for everyone. Their beachfront is very nice and lots of loungers. Food is outstanding, and so much to choose from! Our favourite was the Italian restaurant but the Mexican night in the plaza was very special too. The pizza is actually better than home ❤️

MARIA JEWEL PATTERSON

I will still give this resort a 5 perfect stars due to meeting all my finicky demands. I originally booked the ocean view suite but upon arrival I was told there’s issues with it (so they tried “selling” the presidential suite- which I don’t want due to its lack of privacy. Presidential suite (2726) is overlooking the swimming pool with a balcony that looks like you’re about to give a concert - lol) AND beaten by the sun). Any how, after 2-3 hours of waiting, the manager upgraded us to presidential suite since there’s really no other option and offered to give us the Balinese bed for the duration of our stay. Sounded great to me and we were really tired and just wanted to eat. Any how, the presidential suite they gave us also have water leak issue… I meant pouring like a waterfall issue- lol. We also didn’t have internet, water, and electricity of 2 days. On top of that, they called us at 8PM saying that we have to pay for the last night (since we have two bookings). They called at the time that they were fixing the water falls in our bedroom so I was really pissed at that time- I really should have the room for free. But despite all those mishaps, the Balinese bed, the view, and the beachfront restaurant made our stay a 5 star! This is the only resort I know that has a restaurant right on the beach. I also especially love the clam shell sunshade for every lounger on the beach. So, if you can’t get the Balinese bed, those beach loungers are plentiful and each pair gets a clamshell sunshade! As for the pool loungers, I am not sure though why some guests wakes up as early as 4:30 AM to save their spot. There’s plenty available BUT I guess they like the pool and the proximity to the restaurant and toilet - lol. Any how, another reason for my 5 star rating is the room service - especially the salmon dish! I really rather eat in my room than dress up and go to the restaurants. I didn’t really like any of those food in their a la carte restaurants. We mainly ate at the beachfront restaurant and room service. Finally, the water pressure and temperature in our shower is perfection! I look forward to showering - lol. Overall, despite the issues we’ve encountered , we ended up still having a great time. They tried everything they can to make our vacation a relaxing one. They tried to pamper us the best they can. Any resorts will have issues. And this sure has plenty. BUT, there’s something about this place that simply made my stress melted away. Everywhere I go smells so good. I already made a reservation for next year. Hopefully, the room I want- Ocean view Suite- will be ready to receive guests. I forgot to mention, I had the best massage by Guadalupe!!!! She unknotted years of stress building on my shoulder.

Vergil W.

This was our second trip to Royal Hideaway Playacar, and somehow it managed to be even better than our first. Returning felt like coming home — the staff remembered us, greeted us warmly, and made us feel just as welcome and cared for as the very first time. Once again, the service across the resort was outstanding. Every staff member we encountered was professional, friendly, and genuinely dedicated to making our stay perfect. The food continued to impress us — Spices, Las Ventanas, Grill were fantastic again — and the overall atmosphere of the resort remains one of the biggest reasons we came back. A very special shoutout to Alexa and Carlos, who truly elevated our trip. Their energy, kindness, and enthusiasm made each day memorable. Whether it was morning activities, poolside fun, or evening entertainment, they consistently went above and beyond. You can tell they care deeply about the guest experience, and their positive attitude made such a huge difference. We also want to recognize the rest of the entertainment and activities team — including several amazing staff whose names we didn’t catch — for creating an environment where we never felt the need to leave the resort. There was always something enjoyable to do. Pool chair management continued to be excellent, the beach was beautifully maintained with minimal seaweed, and the resort grounds were as stunning and peaceful as ever. Our room was spacious, clean, and comfortable, providing the perfect retreat at the end of each day. Overall, this second visit reaffirmed why Royal Hideaway Playacar has become one of our favorite places. Outstanding staff, amazing food, top-tier diving, and a welcoming environment that makes relaxation feel effortless. We’re already looking forward to our third trip — because once you experience this level of care, it’s hard to imagine going anywhere else.

Brooke Oca

We just left from our 6th stay at Royal Hideaway. I wanted to provide an objective review from the standpoint of someone that’s been frequently. We had a lovely trip, but definitely a few hiccups that leave us wanting to take a break and try somewhere else for a while. The pros: The grounds are beautiful and well kept. The beach is gorgeous and wonderful weather this time of year. The staff truly goes above and beyond to make your trip memorable (shout out to Ricardo and Carlos at the grill, Eduardo at Palazzo, Oscar at Ventanas, Oscar at Spices, Oscar and Axel at Azia, and all the pool guys-Eduardo, Luis, Javier, and Genaro). The service is always wonderful here and is what brings us back each time. The quiet atmosphere is something that we appreciate in comparison to some other larger resorts. The cons: One of the managers, Lorena, is one of the most disrespectful and rude people I have ever had the misfortune of crossing paths with. We had an issue with our rooms air conditioning that was not resolved, and asked to move rooms. The entire interaction with her felt like a game she was trying to win. She was unprofessional and accusatory, combative, and escalated the situation. Quite frankly, working in customer service myself, I have never experienced anything like it, and we almost canceled and moved resorts because of her. We did not feel valued or taken care of, and that’s not a place you want to return to. The other issue this trip was the never ending issue of finding a pool chair. Apparently there are many guests now that are “owners” (timeshare) and they get chairs reserved that now cover over half of the pool area. Our personal belongings were taken and moved after we went in for a few minutes because of the rain, and came back to find that an “owner” had taken our spot. Many “owners” were rude and entitled, and seemed to think it was okay to touch other people’s belongings. It seems management has become disorganized and unhelpful. The rest of the staff is absolutely wonderful, and it’s a shame that management can ruin the reputation of this beautiful hidden gem.

Andrew Vander Weide

My wife and I booked Royal Hideaway Playacar via Costco as it was on the cheaper end for adults-only all-inclusive resorts, and we agree it was worth every dollar. In summary, everything met if not exceeded our expectations, especially being a more affordable resort. Food is generally good, often even fantastic. The rooms are large, comfortable (AC worked well), noise-insulated, well kept by daily housekeeping, and in good, accessible locations. The resort itself is very tidy with friendly workers all around constantly cleaning, fixing, and offering assistance and services, with a great overall layout and architecture. Pool varieties offer different types of experiences whether for the rowdier or more relaxed vacationers. The beach is unmistakably beautiful and conveniently at the base of the resort with more than enough chairs and shade if needed. It’s a fun but more so relaxing crowd. We will more than likely return to this resort soon, possibly regularly.

Barry Morehead

My wife and I stayed here last month for 8 nights. We will definitely be back. The price was very reasonable and some reviews were not great so we arrived expecting something average. I'm pretty high maintenance but we were pleasantly surprised! The staff and service was amazing. The grounds were beautiful (and constantly being groomed). The food was better than expected and plentiful. The drinks were also better than expected. I am impressed that there is a decent selection of nicer liquors included in the complimentary food and beverage. Our room was spacious and very nice. The view from our room was disappointing but we didn't pay for the grand view and we spent most of our time out by the pool and beach anyway. The view from the pool was outstanding. The Wifi worked well at the pool so we worked out there on days that we needed to get some work done. We hardly left the property during our time there. Everything we needed to relax and enjoy was right there. We're already looking at the calendar for when we might be back.

Brittany Nelson

Really more of a 3.5 stars. We just got home from a week stay at Grand Sirenis and it was great. The pools were warm and fun, loved the lazy river, and loved that it was located on the ocean. The spa was very nice- we got the hydrotherapy and couple's massage package. Very relaxing. My only complaint was that the all inclusive meals (buffet) were mostly western foods, I was hoping to be experiencing more traditional Mexican foods, which was part of the reason we were there. We didn't get a chance to do any a la carte restaurants, as they're apparently hard to get into. Staff and service was exceptional. Everyone was knowledgeable and very friendly. The room was a nice size and included a jacuzzi bathtub and a balcony. I liked that the lights were motion activated and on a timer, but we could figure out how to get the lights to stay on, so they would often turn off while you were in the shower. Overall, a great experience.

Oz Adventures

They recently did a renovation and it looks nice, service was very good, we had multiple people always checking in on us, just a few names to mention: Jared, Jharys, Salvador, Erik, Adan, Aldair, Mauro, Eduardo and Susana. The food was pretty good, I was impressed for it being the all inclusive resort, the buffets were well stocked, there was good variety of food and the à la carte restaurants were very good. It never seemed to crowded as the property is very big and has 3 different pools plus the beach area, plenty of activities for the kids and adults as well. I’m definitely looking forward to returning to this place!

Canh Vo

This was our second stay at the Grand Sirenis Riviera Maya, (July 2023 and October 2025) and honestly, it has become our favorite resort out of all the places we’ve visited. While our first trip was great, our October visit was truly exceptional. The resort felt more relaxed, it wasn’t crowded and there were always plenty of chairs available at both the pools and beach, which made it even more enjoyable. Every staff members we encountered was warm, friendly and eager to help. Whether we had a question or needed anything, they went above and beyond to make sure our stay was perfect. It’s a level of care that really makes a difference for us. The buffet were good with a wide variety of food options and the a la cart restaurants offered great dining experience - especially the CARNAL. There are plenty of bars throughout the resort, so a refreshing drink is never far away. The smoothie and healthy drinks next to the pool is also amazing - don’t miss out on the juices! The pools and the beach are beautiful, clean and well maintained. We loved the wildlife around the resort - coatis, iguanas, and other animals up close added a special touch to the tropical atmosphere. The daily activities kept things fun and the theater shows at night were entertaining. Overall, Grand Sirenis has given us two wonderful vacations and we’re already looking forward to returning again. Highly recommend this resort!

Emma Maude

Wonderful stay, food is beautiful. Coffee shop is brilliant. Shows in the theatres are brilliant. Cecilio in soprts/entertainment is a brilliant coach, archery and shooting were our favourites, did this activity multiple times. He made it fun and gave good advice. The wildlife spotting is fantastic and the grounds itself are beautiful. Wonderful hotel with wonderful staff, especially Cecilio ❤️

Alex Lucas

My wife and I visited for 10 days this November. We had previously stayed at the neighbouring TRS Hotel last year and were excited to return to Mexico, this time via a Tui package holiday. We were not expecting a hotel on the same level as the TRS given the price disparity, but overall the Grand Sirenis did not disappoint. We arrived ahead of the transfer bus, so check-in was easy and smooth, and our room was ready upon arrival at around 2:30 p.m. The room (2514) was very clean, aside from a few marks on the fabric headboard which could be removed with a bit of elbow grease. The size was impressive, and the bathroom was spotless. We had a tour of the resort while being driven to our room in a golf cart, of which there are plenty available. However, the resort is completely walkable, so you don’t need to use these at all. We found the buffet food exceptional, with plenty of choice and a breakfast that also caters to the British palate (think baked beans and “normal” hash browns!). We ate at most of the restaurants, except three. Booking via the website link was the easiest way, though often only later slots were available. We don’t mind eating late on holiday, so this wasn’t an issue. All the food at the restaurants was of a high standard, and in many cases the quality was such that we would happily pay for it at home if dining out. We didn’t manage to get a seat at the cocktail bar, which was always packed when we went by. Not to worry though, as there were ample cocktails on offer at the main bars all night. There is a “premium” / “ultimate” club which, as far as we can tell, is some sort of timeshare arrangement that naturally appeals more to U.S. customers. We declined the offer of a breakfast disguised as a sales pitch. From what we can tell, this means better rooms and some extra choices at mealtimes. Perhaps with an eye on the U.S. market again, they also get their own golf carts to transport them around. As expected, and something we also experienced at the TRS, there is a notable change in vibe (and volume) at the weekends when Americans come over for a long weekender. Next time, we would simply book a trip out on the Saturday. We travelled as a couple and didn’t find the presence of children too noticeable, save for a couple of occasions—but as usual, the blame lay with the parents. We would perhaps have liked a few more adult-focused activities, but for us this trip was all about relaxation, of which we found plenty. The only significant negative worth mentioning is that on numerous occasions, while walking alone on the beach, I was offered drugs. There are numerous vendors offering vapes and cigarettes, but it turns out they also offer much more. Given this is a private beach and resort, it’s disappointing that this is openly tolerated by the hotel. We would both strongly recommend this resort to others and, overall, credit goes to the staff who, on the whole, make you feel very welcome.

Loaf Studios

Many respects to the staff and entertainment team at this resort. The shows and parties were immaculate. Service was on point and food was excellent. We went to the newly added She Club, which merged dinner and a sensual show. This was an highlighted moment of our vacation. We were there for my birthday and Marta, Marco and Freyda made every moment memorable and delightful. 10 out of 10 for Temptation Resort. Immaculate time spent. I highly recommend this experience for any couple celebrating or just for a special moment in an individual’s life.

Alain Bourquin

A fantastic place for adults to have fun! It’s truly amazing how open and friendly the people here are. The entire staff does an incredible job! A special shout-out to the entertainment team – especially Diego (Red Bull), who brings unbelievable energy and shows genuine dedication to every guest. He and the whole team are what make this place so special! If you’re looking for a resort in Cancun that’s different from the typical 08/15 options – a place to have fun and enjoy an amazing time – then this is the right spot for you. Not a standard resort… but better! Thank you for the wonderful time – we’ll be back!

Charles

Amazing trip! 🎉 We stayed 7 days, mid November and the energy was like spring break. Huge thanks to our butlers Azul and Leo for making everything seamless, and to Francisco at the breakfast buffet who always had our table ready. Special shout-out to Sinuse at Sea Flirt for his wonderful service. The Sushi "maker" poolside was also awesome ( sorry I forget his name). Highly recommend this resort for anyone wanting a fun, high-energy vacation—we’re already planning our next trip back!

Greg Brahe

We love TTR! The experience is indescribable, but something we will never forget. Special shout-out to Aldo, the best server in the whole place and that's saying something given how attentive the entire staff of this place is! We are always amazed by how the staff works to stay on top of the cleanliness, maintenance, and service for the whole resort, but Aldo took care of us at the buffet on our last visit and at Flame this time. His effervescent personality and attention to detail are more than anybody could ever expect! He anticipates your needs before you even realize what you want!

Jeremy Pimer

This is our favorite vacation spot. We go multiple times per year. And we love the staff. Always friendly and inviting. Our favorite butler pair or Nacho & Yamy are amazing. They make the trip so much better and are always there to help. We request them every trip.

Katie Grant

This is probably one of the best places to stay in Cancun. Amazing facility, staff was always helpful and friendly, every meal we had was excellent, and the pools were always clean with enough loungers to be able to find one when you wanted to just lay by the pool. Only two cons/negatives: 1. The beach they are located on is not one where you'd want to swim. The water is so shallow that there is alot of brown seaweed that also covers the beach due to tides. It smells like a bay at low tide due to it laying out in the sun. However, the pools are so nice in the resort that you can still enjoy them and not miss the beach. (We actually got a day pass from the resort planners for a trip to another beach in Cancun that didn't have seaweed, so were still able to have a "beach day" on our trip). 2. The second con is the pushy sales people trying to sell their vacation club. I sat thru what was supposed to be 90 minutes which ended up lasting over 2 hours. I got free day passes to their sister facility, "The Moon Palace Grand" but never used them. I stayed at The Moon Palace Sunrise. They then tried again after I checked out and I still had to decline them 5 x's. Other than those two things our trip was amazing.

hemanshu sheth

From the moment you arrive, you’ll be greeted with warmth and kindness by everyone at Moon Palace Resorts. Whether you’re interacting with the bell boy, receptionist, waiter, room service, or housekeeping staff, you’ll find them to be incredibly helpful and sweet. The golf cart drivers, kids’ pool activity staff, creamery team, and play area personnel are all exceptionally friendly, ensuring a delightful experience for families. The food is outstanding no matter where you choose to dine. Additionally, the public relations team is super helpful, always ready to assist you. I wholeheartedly recommend Moon Palace Resorts as the best choice in Cancun. It’s the perfect place to make your trip memorable and effortless.

Jeff Bourne

My wife and I traveled with a group of 14 friends and support workers to accommodate our physical disabilities. Upon arrival, the check-in process took longer than expected, and we were initially provided keys to a room that was described as wheelchair accessible. After reaching the room, we discovered it was not accessible and was located in the wrong area of the resort. This required us to return to the front desk, where we were then given the correct room keys. The accessible room we were assigned afterward was fortunately much closer to the lobby, which was a helpful convenience. Clearer communication from the front desk regarding room locations and accessibility details would have greatly improved our arrival experience. On a positive note, we found the waiter service to be very good—attentive, friendly, and consistent throughout our stay. However, we did notice that the housekeeping team would benefit from stronger communication with guests, especially regarding expectations or timing of service, which would help avoid confusion. Overall, we appreciated many aspects of the resort, and we hope these communication improvements can be considered for future guests.

David Silver

Just came back from moon palace nizuc. It was the nicest all inclusive hotel property I've ever been to. We spent 8 days, stayed at Nizuc but went to Sunrise and the Grand multiple times for the pools, Waterpark and restaurants. All the restaurants were very good. My favorites being the Japanese and Italian. The Indian was the rest of the families favorite. We spent all day at the pools, water park, or surf rider park. Even played pickle ball, mini golf and went for a bike ride. The property is huge, but it's nice to walk around, or take golf cart shuttles. All the staff are incredibly friendly. There are apparently 8000 rooms but honestly we had no issues with chairs at the pool, or getting a table at a restaurant. Every evening they have shows, all the ones we watched were excellent. Michael Jackson, a fire show, a glow in the dark dancers. It was an excellent vacation. Would definitly recommend

Custom Art by Maithen Elizabeth

This was our second time here. We came for our Honeymoon & back again for our 10 year Anniversary. Very cool to see The Grand built now, when we were here previously they had just started clearing the land. We have never had an issue or bad experience here. In fact, we were upgraded. If you like Birdwatching, it was worth it. They have a really sweet gal that shows you where all the beauties are hidden. We saw 26 different species. If you like Immersive eating experiences- try Monarca it was worth the money.

Bill Grothoff

I stayed at the resort a week before Thanksgiving. I have been to Cancun dozens of times and this is the best overall resort that I have stayed at. The food was very excellent and the layout of the the resort was very inviting. What made this resort so special was the staff. Luis and Andre, the pool activities personnel, were the best I have experienced in a long time. They made a point to speak to every guest around the pool and always asking if there is anything we could do to make my stay better. Cruz and Urbana, the pool waiters, were the best, always making sure I was taken care of. Daniel and Marco, the pool concierges, were always providing fresh towels and always assisting everyone at the pool with their umbrellas and chairs. My favorite waiter was Lucian at the buffet. He always set us at our favorite table and remembered our drinks order religiously. My only criticism would be the ocean. At this time of year it was murky and not pleasant to be in. I’ve stayed at all exclusive places over 30 times and this is the first time I’ve written a review. I can’t say enough good stuff about this Resort. The Breathless Side of the resort was nice but a little loud for my taste. Specialty restaurants were outstanding and I didn’t have to wait long to be seated. I strongly recommend staying here and hope to be back soon Bill from Iowa

Gabriel

My wife and I went there for our honeymoon and everything was better than expected. The room was more spacious than it appeared in the pictures. The shower was especially large with dual rain heads. The view on the gardens, which are beautiful, was perfect for us. The room and everything in it was perfectly clean. At the pool Daniel and Cruze were always making sure everyting was perfect for us. Luis was great fun! At the mexican restaurant Diego greeted us perfectly, remembering my favorite drink as soon as the second time we went there. He always made sure we had a drink and that everything was the way we wanted. The highlight certainly was the rosewater restaurant, reserved for the secrets side clients. We mainly ate there and everything we had was better than the last meal. More than the food, the service was impeccable. Sylvio, whi was super friendly, really has a great team. Raul at the bar made sure I got everything i wanted, even special request, while answering every questions I had about hot peppers (gracias por el serrano) and was great to chat with. Balthazar gave us excellent service when we sat at a table instead of the bar. Andres answered all my tacos questions and was very friendly. It may take a few years because we want to travel with kids, but we sure will return.

Brandon Crooks

Worst dining experience we've ever had at an all-inclusive resort. The Good: The room was pretty good, the resort and pool area were nice, and the shows were enjoyable. The Problem - Dining: Night 1 - Asian Restaurant: Service was mediocre. We had to flag down our waiter multiple times for drinks and water, and food took forever to arrive. The food quality was decent, at least. Day 2 - Lunch at Rosewater: The only restaurant with consistently good service throughout our stay. Food came out quickly. Day 2 - Pool Service: Always great staff, but food orders took approximately 90 minutes to arrive every single day. Night 2 - Italian Restaurant: Our waiter was nowhere to be found. We couldn't get wine refills or even a single water refill. I got up multiple times to search for our waiter and request help from other staff members. The food was fine, but the service was subpar. Night 2 - Room Service: The late-night menu was very disappointing with no Mexican food options. Our order arrived 45 minutes later than expected and was not good. Day 3 - Breakfast at Rosewater: The kitchen was backed up badly. Food took an hour from ordering to arrival, though service was acceptable. Night 3 - Mexican Restaurant: We arrived at 7:30 for a table of six and were told there would be a 50-minute wait. We returned at 8:20 and were told another 15 minutes, then another 10 minutes. At 8:45, we were finally seated—at a 4-person booth meant for 6 people. We were cramped and sweating in the corner. I had to get up and argue with staff to move us to one of the several available 6-8 person tables. Once moved, it took an extreme amount of time to get our food, and we struggled to get drink and water refills. The food was not worth any of the hassle. One Bright Spot - The Buffet: The buffet was fine, and drink/water service there was actually fast. Day 4 - Pizza Place by the Ocean: It took over 45 minutes to get a personal pizza. Other guests would walk up, skip the line, and grab pizzas waiting at the counter for delivery. We went offsite for dinner that night at Harry's (highly recommend). Bottom Line: This was probably the worst dining experience at any resort I've ever visited.

Danielle Jean-Gates-Desharnais

First time ever going on a down-south vacation, and I can honestly say Secrets Riviera Cancun completely spoiled us! I was nervous before the trip, but from the moment we arrived, everyone was so welcoming and kind. Our room was beautiful, spacious, and had an amazing ocean view. I’m a super picky eater, but the food was incredible at every restaurant. The catch of the day at Rosewater was hands down my favorite meal. We loved being able to pop over to the Xhale side for the lively party pool and then come back to the peaceful Secrets side to relax. The nightly entertainment was amazing (the Neon On show was unreal!), and we had so much fun joining activities like paint and sip, karaoke, and the silent disco. Mani and Erik were awesome—so friendly and made us feel comfortable getting involved. Huge shoutout to Urbano and Cruize for keeping the drinks flowing and the laughs coming by the pool. But the real MVPs of the trip were Andres and Louis from the entertainment team. They brought the best energy, made everyone feel included, and somehow got us into a pool dance competition (and we actually had fun doing it!). They made the trip unforgettable. We left feeling like we were saying goodbye to friends. I’d come back in a heartbeat and recommend Secrets Riviera Cancun to anyone—it’s truly something special.

Jennifer Spray

Honest Review of Our Stay at Secrets Riviera Cancun Resort & Spa – Preferred Club September 11–20, 2025 This was our first experience at a Secrets resort in Mexico. Secrets Riviera Cancun is located about 25 minutes from the Cancun airport. The resort itself has more of a boutique feel compared to some of the larger, grander properties we’ve stayed at in the past. Staying on the Secrets side gives you full access to the Breathless side of the resort. The food was the best we’ve experienced at any all-inclusive resort so far. If you’re staying on the secrets side, the Rosewater restaurant will likely become your favorite dining spot. Out of the à la carte restaurants, the Italian and steakhouse restaurants were our favorites. They had great entertainment with daily activities and nightly shows. The staff at this resort were awesome and definitely helped make our experience enjoyable and memorable. A few special shoutouts: Rosewater Restaurant: Yesenia, Jose, and Lino Activities Staff: Angel, Luis, and Erik Pool Service: Charlie Boy Bartenders: Eduardo (Preferred Club Lounge) and Fernando (Energy Pool) Note for beach lovers: If your main priority is a wide, walkable beach or swimming in the ocean, this resort may not be the perfect fit. The focus here is more on the pools, service, food, entertainment, and intimate vibe rather than a long sandy shoreline. Overall, Secrets Riviera Cancun delivered a wonderful blend of relaxation, excellent dining, great entertainment, and outstanding hospitality.

Allison Wilson

This resort is amazing! The staff is 10/10, best experience we’ve ever had. Every person we encountered was absolutely amazing but a few specific shoutouts. Max is so fun! He is always entertaining and he has a great personality! My husband played volleyball with him for hours + They could not stop sharing laughs during the dance lessons! Angel-o is a TRIP! He is so kind, fun, and hilarious! He works so hard to ensure guests have the best time. We loved seeing him all around the resort. A jack of all trades for entertainment! Elizabeth is AMAZING! Her help was priceless for our wedding. She was so on top of everything. She made our experience feel personalized despite her busy schedule and made everything stress free. She listened and was right on top of things to ensure our expectations were met. I would highly recommend this resort for your destination wedding! The buffets (Mexican and Caribbean) at our wedding events were a huge hit also! Our guests loved the staff and were all so impressed with the services. So attentive to our every need. Any issues (few and far between) my guests had were resolved promptly. If you want a luxury experience, come here!

Valentina Gomez

Let me begin by saying that we were not originally going there but due to the Jamaica hurricane we had to pivot 4 days before our trip began. The staff was incredibly accommodating and took care of us as soon as we reached out. The grounds are great because even when the hotel is pretty full there is still plenty of space at the beach and pool without feeling crowded. Cleanliness is outstanding and the service is by far the best I have experienced in an all inclusive. The food is amazing, plenty of options and really good quality. I will say if you like things more heavily seasoned you might have to ask for extra seasoning when you order. The area to swim in the ocean is a bit smaller than expected and sometimes depending on weather might have some seaweed. Although they do a great job at removing it often so it’s not unpleasant. I will say this resort is towards the south so the beaches do look different from the northern regions. Still amazing just something to keep in mind. As I mentioned before service was a amazing throughout but I do want to highlight some of the staff that made this trip exceptional: Gerardo: We attended a hibachi dinner and he was very funny and made the whole experience enjoyable Lesli: Was our hostess at lobster house, kitchen table and oregano. Always greeted us with a smile and gave us great recommendations for some afternoon snacks. Maricruz: She was our waiter for the mexico night and we chatted with her when we went to Basmati. Couldn’t have been more attentive and kind. Always making sure we were enjoying our experience to the maximum. Matilde: He was our beach waiter the whole trip. Honestly the best beach service I have ever had in an all inclusive. Great service and fantastic charisma. We couldn’t thank him enough for making this trip so fantastic. Mateo: He was at the omelette station for most of our breakfasts and oh my god!! The best omelettes ever!! Amazing charisma and service always with a warm smile! Maria: For our last night at the Grill was amazing for our anniversary dinner. She was very attentive, warm and also gave us a beautiful dessert surprise! She is amazing Overall the staff was incredibly warm, welcoming and kind. We felt like they were happy that we were there and that we were enjoying our time. Very grateful for all their work and great personalities

Marie Miller

Just got back yesterday from spending a week here with my two best friends to celebrate our birthdays. This was my third time at this resort and it never disappoints. The grounds are beautiful and it never feels overcrowded. That said, if there is a certain spot you want to lounge by the pool or beach then you'll want to reserve it early with towels. I liked getting up for the sunrise and reserved my spot after that so it was never a problem. My friends and I enjoyed lounging at the main pool area for most of the day (music and a little more action but still relaxing), and then in the afternoon we'd take a couple laps around the lazy river, which is very quiet and serene. There are a lot of restaurant options, and for an all-inclusive resort I found the food to be more than adequate. For dinner, we liked starting at Flavor Market for tapas before moving onto another restaurant for our main course. Chez Isabelle was my favorite for food. Night life is okay but it's just nice they have something going on each night and it doesn't go too late. I thought the rooms were nice, maybe a bit dated since they looked the same as my first trip back in 2018, but they're very clean, spacious, and lots storage and counter space. I've done Excellence Club twice and once without EC. Honestly, I don't think it's worth the extra money but it depends on your preferences. I preferred the main pool and beach area to the EC areas, and I didn't drink in my room so I didn't care about the upgraded liquor. Since there are so many restaurants available I also didn't care if I ate at the EC only restaurant or not. I only ended up upgrading to EC for this trip when an ocean view room became available for almost the same price as my current room, and I decided it was worth it to have a better view. One of my friends got a non-EC rooftop room and that was awesome. I'd probably get that room if I go again. I love the service here. The staff are great. Super friendly and attentive. Special shout-out to Pablo at Prelude who made the evenings at the bar more entertaining. Another special shout-out to Edson, who was my absolute favorite person there. He was our poolside server and he was out-of-this-world fantastic. We never needed to worry about our drinks getting low or going hungry - he always knew right when to show up to take our order. It felt like an elevated level of service and it was a sad day for us when he had a day off! I loved our conversations and if I go here again I would make a point to seek out his section, he was that good. My only complaint is our stay was so incredible that it just made it that much harder leaving knowing a cold Minnesota was awaiting my return!

Jason Lockyer

Nice hotel and friendly staff, have come to expect this from excellence hotels and this was no different. Only here for a week but was a nice relaxing stay and was great to get away. Loads of great staff here and all very friendly and happy to help. Lots of choice for restaurants with a few that stand out above them all. Basmati Indian restaurant was great, food was spot on and flavour in every dish. Chicken was so tender that it just fell apart. Spice, Asian restaurant was by far the stand out from them all though. Great menu, loads of choice and the staff were fantastic, special shout out to Fernando who was brilliant. We travel home tomorrow and once home will start planning our next trip to another excellence hotel.

William Wu Chen

We had an incredible stay at Excellence Riviera Cancun. The food was consistently great, with tons of variety and excellent quality across all the restaurants. The amenities were amazing — clean pools, relaxing spots everywhere, and a resort layout that feels both luxurious and easy to navigate. But the biggest surprise of the entire trip was discovering that the resort has an on-site tennis pro named Alex. Most resorts don’t offer this at all, let alone someone who is a retired professional player. His tennis clinics and private lessons were honestly some of the best coaching sessions we’ve ever had — fun, detailed, challenging, and incredibly helpful. It became one of the highlights of the trip. And of course, having nonstop coffees, pastries, and the beautiful pool to return to didn’t hurt either. If you’re heading to Cancun and want a resort that combines great food, luxury amenities, and unique offerings like world-class tennis instruction, (Pickleball too!)Excellence Riviera Cancun is absolutely worth it.