Krystyna Avraimova

I had such a great time staying at this resort. The atmosphere is relaxing, the territory is beautiful and well-maintained, and the beach is just a short walk away. The room was spacious, clean, and comfortable. I really enjoyed the variety of food and drinks — everything was fresh and delicious. The staff were polite and attentive, always ready to help with a smile. It was the perfect place to relax and recharge. I’d definitely recommend this place for anyone looking for a peaceful, all-inclusive vacation in Mexico! Alondra, Kaci , valentina , silver y lalo

charlie grondzil

I recently had the pleasure of staying at the BlueBay Grand Esmeralda for my first time in Mexico, and it was an amazing experience. The resort was exceptionally well-maintained and clean, which immediately made me feel comfortable and relaxed. One of the highlights of my stay was definitely the beach. The views were breathtaking, with decently clear waters and soft, white sand. I spent hours lounging by the sea, soaking up the sun and enjoying the tranquil atmosphere. The food at the resort was also fantastic, with a wide variety of options to suit every palate especially the Mexican restaurant. Lastly, the entertainment was very fun, with engaging shows and activities that kept me entertained throughout my stay. Overall, I highly recommend the BlueBay Grand Esmeralda for anyone looking for a clean, beautiful resort with great food, entertainment, and stunning views.

Aruna T

Spending a week here from a cold, wintry city in Canada, with a family of two teenagers, two near 50 yr olds, and an Octogenarian! We are enjoying the sun, and the sprawling property that allows us many strolls in sunshine. There are golf cart rides available for anyone not wanting to walk. The food at the buffet is pretty good, especially if you enjoy fresh salads and fruits. The restaurants offer a change from the buffet, but the food/variety might be better at the buffet. The coffee shop has delicious iced coffee and soft serve ice creams! Plenty of smiling people to serve you, but it feels like a tip is expected so carry a lot of small dollar bills! Drinks are a bit too sweet (aspartame?) and watered down, but if you tip well, you can get the cocktail you want! The beach at the resort is un-swimmable (seaweed, rocks) but there is a lagoon belonging to another property that you can swim in….as long as you walk about 10 mins, along the beach. There are two big swimming pools for the pool kind…not too crowded. There are a LOT of young, beautiful people around (polite youngsters, but the youth can be daunting to the middle aged!), a lot of people speaking beautiful Spanish all around (guests and staff), but everyone understands English. It’s very expensive to travel out of the resort (taxis charge upward of 50-100 American) , and the tours are very expensive (150-200 American dollars). All in all, a great place if you’re looking to stay put in the resort for sunshine, long walks, decent food, and a lot of Spanish!

J A

I recently stayed at BlueBay Grand Esmeralda and had such a memorable experience! The resort itself is beautiful, with lush greenery and a laid-back, tropical vibe, but what really made the trip unforgettable were the amazing people and the energy they brought — especially at the pool! The pool area is the heart of the resort. It's spacious, clean, and always buzzing with music, activities, and good vibes. There's plenty of room whether you want to relax on a lounger with a drink or join in the fun — and trust me, you'll want to join in. A HUGE shoutout to Pamela and one of the entertainment staff (I wish I remembered his name — tall, energetic, always smiling!). They were incredible at getting everyone involved and making sure people were having a great time. Their energy was contagious! They encouraged dancing around the pool every afternoon, leading fun choreography and making everyone feel comfortable and confident — even if you had two left feet. You could tell they genuinely loved what they were doing. Thanks to them, the pool area felt more like a party with friends than just a resort amenity. Whether it was reggaeton or classic party hits, Pamela and her partner turned the pool deck into the place to be. If you're looking for a place with a beautiful setting, great service, and unforgettable poolside entertainment, BlueBay Grand Esmeralda is the one. Can't wait to go back!

Tina Lynn

We stayed at this resort 2 weeks ago, first time. Myself, husband and 2 girls (14 and 15). I gave 4 stars for our room only because the sink drain had a strange smell. But the water pressure and temp in showers were always perfect. We stayed at building 6. Housekeeping had our rooms super fresh, the rooms were very clean (despite being dated, they keep their property very clean). Fridge was always stocked. The service from every single staff member there was phenomenal. Staff was so kind, attentive, helpful and made us laugh, feel so welcomed and really connected with us. We requested our room be decorated a certain way for our daughters 13th birthday, and it was beautiful! She felt so special. At the steak night restaurant a server made Minnie mouse ears out of their cloth napkins and put them on our girls heads, it was so memorable for us. They laughed so much. I really appreciate the kind gestures they have made to make our stay very enjoyable. The food was fantastic and so many options - even for picky eaters (hot dogs, burgers, fries, salads, fruits, the list goes on). They had many shows, which we all absolutely loved. We were however a little disappointed in the lack of loungers throughout the day by the pools. I would see alot of people leave towels on loungers for 3 to 4 hours (while being absent from the pool area), which could have been left open for others to enjoy. But this issue didn't put a damper on our great stay. Our stay was fantastic nonetheless. We will definitely be back. Thank you all at blue bay grand Esmeralda. We appreciate everything you did to make our stay incredible 😊

Jacqueline Sue

We had an amazing stay at The Fives Oceanfront! From the moment we arrived, the service was exceptional—huge thanks to Luis, Cristina, and Gus for being so warm, friendly, and helpful. The resort has a boutique feel, is beautifully maintained, and offers modern, clean rooms with stunning beachfront just steps away. The à la carte food was consistently delicious, and we loved how close the resort was to local shops and restaurants—it made exploring the area on their complimentary bikes so easy and fun. We also took advantage of the many on-site activities, like yoga, bracelet making, macramé, and even soap making, which added a fun and creative touch to our stay. They also helped us book some great excursions, making it a well-rounded, stress-free vacation. If you’re looking for a relaxing getaway with great food, beautiful surroundings, and a touch of local culture, this is the place!

Natalia Sudakova

Our stay at The Fives Ocean Front in Puerto Morelos was nothing short of unforgettable — a true 10 out of 10 experience, made even more special thanks to two incredible managers: Cristina and Jenny. From the moment we arrived, Jenny greeted us with warmth and care, going above and beyond to check us into a room far more comfortable and luxurious than we ever expected. It truly set the tone for a wonderful week ahead. Throughout our stay, Cristina was simply amazing. Every single day, she took the time to check in with us, asking how we were doing and making sure everything was perfect. She helped us with small things (though there were hardly any issues to begin with) and always with such kindness and professionalism. She even helped us find the perfect table to dine at — her attention to detail did not go unnoticed. All of the restaurants at the hotel were outstanding — delicious food, great service, and a beautiful atmosphere. And our room? Absolutely flawless. Spotlessly clean, spacious, and beautifully designed — it was truly a dream. Thanks to Cristina and Jenny, our week at The Fives Ocean Front felt like a dream come true. Their dedication, warmth, and exceptional service made all the difference. We’re already looking forward to coming back!

Brennan Bornhorst

It’s great! Be careful at checkin they ask you to upgrade hotel rooms, we already had an ocean front view & asked us to pay $100 per night for an upgrade, we said no, and they gave us the ocean front room we already had assigned to us. The hotel, the food & the drinks are better than I have ever had. Amazing foods & amazing drinks. Great service as well! Christina is the best, she made sure we had a wonderful trip.

Amy Valbuena

The hotel is pretty and I liked that it was a smaller hotel and not too crowded. The customer service was extremely attentive upon booking and arrival. The sales person would call me multiple times a day until I booked my reservation. They were so helpful upon arrival, because they were extremely attended as they were trying to get us to upgrade our room and upgrade to all inclusive. The beach was horrible. The water was brown and murky and so full of seaweed that you were not able to swim or even enjoy the beach at all. You had to walk 1 mile south to find water to swim in. I know the seaweed was out of their control, but they should be honest about it not being a “beachfront” hotel because you are not able to access to water. I left three rings in my room and called the hotel within five minutes of checking out. I have emailed and called over 10 times since I left, and everyone just gives me the runaround and tells me to contact the next person. Even if my rings were not found, they could at least reply and say that they were unable to find them. The customer service is very unprofessional not helpful at all, and I hate how they would call nonstop before booking, but after checking out, they are extremely unhelpful. I would never recommend staying at this place and will not be returning. Puerto Morales is a beautiful city and I loved it, but I will be taking my business somewhere else next time.

Habiba Adib

I had the pleasure of staying at the Fives, and I must take a moment to highlight the exceptional service provided by Yoé.(Joey) From the moment I arrive to the restaurant she greeted me with a warm smile and an infectious enthusiasm that instantly made me feel welcome. Her professionalism and attention to detail were truly impressive. She took the time to answer my questions, recommend local attractions, and even provided helpful tips for getting around the city. It was clear that she genuinely cared about ensuring my stay was enjoyable. Throughout my visit, she was always available to assist with any questions or requests. Her friendly demeanour and willingness to go above and beyond made a significant difference in my experience. I cannot thank her enough for her outstanding service. Yoé (Joey) is an invaluable asset to the Fives and I look forward to returning, knowing that I will be greeted by such a dedicated and caring professional. Valeria also is a great person , always smiling, making conversations with guests and making sure that your stay is perfect. Highly recommended!

Leon Levi

I’d like to take a moment to recognize Ricardo, a waiter at Blue Moon, for his outstanding service during our recent visit. Ricardo truly went above and beyond to ensure we had a wonderful experience. He was not only attentive and professional but also genuinely warm and pleasant throughout the evening. From anticipating our needs before we even had to ask, to making sure every detail of our meal was perfect, Ricardo showed a level of care and hospitality that really stood out. It’s clear he takes pride in his work and values each guest’s experience. Service like his deserves to be acknowledged,and we left feeling truly taken care of. Thank you, Ricardo!

Danny Gutierrez

Great service and the food is all very consistent. Good selection of food and restaurants. Make sure to find Gustavo at the swim up bar. He makes the best drinks and can keep up with the crowd when it gets crazy. The nighttime dj and pool foam parties we're lit too. Even if it's all inclusive, make sure to tip your bartenders and servicing staff. They will take good care of you the entire trip. The design theme in the rooms is lacking, but the beds are comfy and clean.

Faezeh Piyougani

Gustavo alejandro eduardo antonio henry Angeles Alfredo an reynaldo , I want to give a huge thank you to the amazing bar staff at the hotel. Every single one of them was incredibly friendly, polite, and truly professional. They always greeted us with a smile, remembered our favorite drinks, and went above and beyond to make sure every guest felt welcome and taken care of. Their service was fast, the cocktails were fantastic, and their positive energy made every evening at the bar a real pleasure. You can tell they genuinely care about their guests. Keep up the great work – you made our stay even more special!

Todd Harris

I have been 5 times now and never regretted being here. The staff are top notch - attentive, generous, hard-working. It really feels like they want you to enjoy your time here and relax. We are also Premium Travel Club members, which added another level of service and attention. Prior to becoming members, we came twice and enjoyed the resort very much. I would say don’t expect perfect, but do expect excellent. I see too many people griping about the smallest things, and I could see that that keeping them from enjoying everything else. At Coral & Turquesa there is also an extraordinary amount of sargasso seaweed, which makes the beach less desirable, but which they also cannot help. But poolside service is still great and many folks still enjoy sitting on the beach, even if they’re not swimming.

Kate Guillemette

Antonio, Gustavo, Alejandro, Eduardo, Frankie, Reynaldo, Jemima, and Henry — I can’t say enough great things about this incredible team of bartenders. From the moment I arrived, they made me feel right at home with their friendly smiles, positive energy, and genuine hospitality. Every single one of them went out of their way to make sure I was always taken care of, whether it was remembering my favorite drink, striking up a great conversation, or simply making sure I was enjoying myself. They’re not just bartenders — they’re the heart of the resort experience. They truly connect with guests, creating an atmosphere that’s fun, relaxed, and full of good vibes. Their service is top-tier, and their attention to detail and kindness didn’t go unnoticed. This resort is amazing on its own, but it’s the staff — especially this team — who made my stay exceptional. If you’re considering coming here, don’t hesitate. You’ll have an unforgettable time, and you’ll leave feeling like part of a big, happy family. I’ll definitely be back!

Jazmin Torres

We've stayed at multiple Barcelo locations in Mexico and this one surprisingly was the worst. The room was pretty and had an ok view. But we needed to get room service to bring up sheets and blankets for the two day beds. The rooms were organized and stocked daily. The service on the other hand was disappointing. We've never had this bad of a service from start to finish. Staff are not friendly. It seams like they avoid you. I can count on my hand how many staff were genuine and attentive. And that was the staff at the premium check in and 2 staff at the buffet. At the other Barcelo locations we usually get a gift the first day of being at the hotel. We did not get it this time. When asked about it, it felt like we had to push it to get it. In the end on the last day there we got a plate with 2 chocolate covered roses and a travel size bottle of champagne. Keep in mind we were supposed to get a basket of fruit. They don't come ask if you want a drink at the pool. You have to go to them. And when you do they are annoyed. When you want to check on extra activities and transportation for the activities, the staff there is rude and annoyed of you just for asking basic questions. The hotel is kid friendly but it felt more like a party spot for young adults. And maybe that's why the staff are the way they are at this location. We won't be coming back to this specific location. And not everything is included in this all inclusive resort. They have a bowling alley, water park and a few other activities you need to pay for.

Rhino

This was my third time to this beautiful resort. This time we brought some friends of ours to experience it with us. Every morning and most lunches we dined at the Caribe buffet. Our server Darinel Gomez greeted us every morning with a table big enough for our large party of 8. He was always quick with refills and clearing plates. He is honestly one of the main reasons why we have returned and will continue to return and recommend to all all of our friends and family. Thank you Darinel for being so amazing year after year.

Stephanie Hoffman

We have had the most amazing experience here ! The manager Ana has been so great with accommodating my gluten allergy! Franklin has been amazing with my two young boys who are a bit rambunctious! Feel like we are connecting with family when we head there for our lunch! Always greeted with smiles and warm welcomes. Remembering our drinks and my order for lunch! We were here 6 months ago and Ana remembers us the second we came in.

Brenna Specker

Karla at the pool bar is the the best! She’s so personable and friendly. She always takes care of us and makes a good drink. Our family loves her! We would come back just to see her! Gilberto at the buffet was also great. He made our dinner so fun. He was making napkin art for the kids in our family. He also made accommodations for our large family. He was so nice!

Sandy Farwell

The staff at Restaurant Buffet Caribe are delightful and attentive… many trying to even learn names of guests always kind and helpful! The food is good, with diverse options for various diets, but too often comes in pre-packaged containers (especially breakfast) adding to the plastic issue. It’s hard to believe such a grand hotel doesn’t have water-refill stations for drinking water throughout the property… still uses plastic bottles. A huge upgrade is needed. Also would be nice to have vegan milks and yogurts available… alternatives at coffee station and ice cream station.

Gaetz Barrie

We had the absolute pleasure of being served by Jorge at Santa Fe Steakhouse during our stay at the Barcelo Maya Resort, and he truly made our dining experience unforgettable. From the moment we were seated, Jorge greeted us with a warm, genuine smile and immediately made us feel welcomed and taken care of. His attentiveness, professionalism, and friendly demeanor stood out right away. He anticipated our needs before we even had to ask and provided thoughtful recommendations that perfectly matched our tastes. The food was fantastic, but Jorge’s exceptional service elevated the entire evening to a whole new level. It’s rare to find someone who brings so much passion and care to their work, and Jorge did just that. He was not only an incredible server but also a genuinely kind and engaging person. If you’re dining at Santa Fe, we highly recommend asking for Jorge — he’ll make your night one to remember. Thank you, Jorge, for going above and beyond!

Richard Martucci

We had the absolute pleasure of being served by Eduardo Balam during our stay at the Barcelo Tropical buffet, and we cannot say enough wonderful things about him. From the very first meal, Eduardo made our family feel so welcomed and cared for that we immediately requested to sit in his section for every dinner. He went above and beyond to take care of every single one of our requests, always with a warm smile and incredible attention to detail. What stood out the most was the special care he gave to our two children, aged 8 and 4. Eduardo treated them with such kindness and patience, making sure they had everything they needed and even anticipating their requests before they asked. Because of Eduardo, every meal felt like a special experience. His exceptional service, professionalism, and genuine warmth made our vacation truly unforgettable. We are so grateful to him and highly recommend requesting Eduardo’s section if you have the opportunity. He is truly one of a kind!

Luke Bedros

Barcelo maya tropical did not disappoint! Beaches are nice and staff is amazing. The food buffets are pretty good and the hours are extremely flexible. The palmeras sack bar is also really nice for when you want a snack (or full blown meal). It's really close to the beach and pool area which makes it convenient. Rooms are nice and well kept / maintained. Would recommend

Ibrahim Noor Mohammed

Buffet tropical is the best buffet on the resort. Was struggling to adjust to the food and couldn’t really keep anything down. It was refreshing that this specific buffet had people making food fresh. I got the pasta which they cooked in front of me and it really helped to have hot food. The service is also great especially from Luz Guzman who checked in with me at the end of dinner to see how everything was. I got champagne on request and it was all included

POP CAT

first glance, the hotel looked great from the outside, but our experience was full of problems and disappointments. We originally tried to book directly through the Barcelo website, but it kept logging us out and simply wouldn’t work. As a result, we had to book through a third-party agency (Travelvo). Strangely, the hotel doesn’t allow walk-in bookings either, so we couldn’t just go in and book in person. It was an incredibly frustrating and complicated process just to reserve a room. Once we checked in, the problems continued. The room felt very unsafe—there was water leaking from the ceiling, and the floor was constantly wet, making it slippery and uncomfortable. The humidity inside the room was unbearable. When we woke up, both the bed and our clothes were soaked from sweat, which made sleeping very unpleasant. There was also a strange red light in the room that stayed on all night—we had to cover it with a bag just to get some sleep. The buffet food was disappointing and did not live up to the claim that it offers a variety of international cuisines. It was bland and repetitive. On top of that, making reservations for the Santa Fe restaurants was another hassle. When we went to guest services, the staff member seemed impatient and dismissive. At first, she told us everything was fully booked. Only after we asked again did she “suddenly” find an available time slot. It felt like if we hadn’t pushed further, we wouldn’t have been told about the opening at all. Overall, our stay was filled with inconvenience, discomfort, and poor customer service. This hotel may look nice on the outside, but the experience was far from what was promised. We would not recommend it.

Neil Hodges

Overall a pleasant experience staying at the Maya beach. I was there for a week in early May and the resort was not crowded feeling at all. Service is top notch and staff were always friendly during the week I was there. Overall the food was good. A couple times I came across sour fruit or some tough meat but that was not the norm by any means. Huge pool area with rooms of room to spread out which is nice. There are lots of beach chairs but the beach itself is not the greatest. Lots of seaweed was always all over the beach and parts of it are very rocky too. Just note that this is not the typical beach experience you would expect to have especially if bringing kids along. Lots of great restaurants along with many activities including mini golf, tons of shops, mini golf, bowling, an arcade, many bars, etc. Location is only about an hour from Cancun airport and there are also several really nice cenotes directly across the street to explore

Courtney Ruzycki

Selene Zuirita at Maya Beach buffet was absolutely wonderful! Was attentive, fast and new what we wanted before we even asked! She's absolutely amazing and definitely deserves a raise! I've never met such a wonderful server like her, fantastic! The resort was lovely, unfortunately the beach wasn't as great as we would have liked. We may come back and give it a second chance at a different time of the year.

Venu B

This hotel is clean and proper. It is connected with the barcelo chain with gives you access to the other hotels. Overall experience of this hotel is a 3/5, this is not a 5 or 4 star hotel. Upon check-in there is not much information provided by the front desk, you are directed to guest services. As soon as I finished checking in, I went directly to guest services, and try to book a la carte. I was able to book one restaurant for Saturday night 7:30pm, and everything else was already booked, my second reservation was Monday night at 9:45pm which was the only option. Also we had to bring our luggage to our room which I don't mind, but in 4 or 5 star hotels I been to all over the world, it was always offered/done. The pool and beaches are filled with towels on the chairs. It is really hard to find a place to sit. This is the hotel's fault on not enforcing rules on beach and pool chairs. This old is 80% old people and 20% families. So all the old forks wake up at 6am and go to the beach, and place their towels(some even put locks on the chairs, see picture) on the chairs. Then they go and eat breakfast, and come back and sit on the chairs. Basically "claim" the chair for their entire stay. The service at the pool is long, there is only 2 people working there and there is only 1 bar for the pool and beach. You have to wait 5-10 minutes to get a drink. The buffet has mostly the same food everyday, it is average food. The service was 50/50, some days the waiters came to ask if we wanted something to drink, others days they didn't. Overall I don't think hotel deserves 4 or 5 stars. The staff were nice, the hotel is really clean, and the beach is nice. Those are the only 3 good things. If you are a group of young people or couple, pay the extra and go to an actual 5 star hotel.

R S

I'll stop editing and get to my review 😀 Ok, onto the review .. The grounds and hotel are stunning, hands down beeeeeutiful!!!.💚💚💚💯💯 The medical services were excellent!! As I got very sunburnt even with spf 50, please have stronger I recommend 😀 The coco bongo does happen, and when it does, it's fun to even watch or enjoy joining !! , it's fun the interaction between many countries of people together💚 (even if I'm not the one in there all the time it's fun to watch people dancing and pool parties 😀) wish there was fun like this a couple times a day even. For those that want the pool bar ( i dont drink hardly at all ) but they shut the bars down super early. The bubbles and fountains are shut off at 630 . People are on holiday and let them enjoy themselves, is all . The shows and theater were excellent !!!!! The michael Jackson and Cultural shows were so much fun !!! They have minimal music playing during the day, which i kinda missed as being on holidays it's what we came for , food, drinks, fun, relaxation , entertainment, and excellent service and facilities ! The stores, malls, transportation, and on-site things to see and do are excellent 👍 The prices to purchase things are incredibly overpriced, though. So I didn't buy anything there. Every check-in is supposed to get 4 al a cartes. Booked the day we checked in and could not get any until 9 at night on the second last day we leave. Could only book 3 at bad times. Making people pay for kids things like the watersides on the resort, which just paid 12000 Canadian to come here after tipping very, very well is not a good thing.kids stuff everywhere should just be included as it gives parents also time to kick back and relax while the kids have fun which equals happy kids happy parents 😊 The pillows n beds are so-so too good , some pancakes and some good pillows,lol the towels are like sandpaper, there are zero faceclothes here. The excursions are incredibly overpriced for the experience, unfortunately. The poor dolphins are in small pools, not an attached ocean pool, which was sad to see their limited space. 😔 However and unfortunately, The bartenders are grouchy , none interactive during any point of the stay, and they don't even seem appreciative to receive tips.many times, we recieced the wrong drinks, lol. But... The cleaning/stocking staff & the staff at the dining were excellent and loved seeing them 💚🙏💚💯 The food was ok to good. Very well presented at the buffet, the japan al la cart is a must , I lived off meat cheese and pickles and the odd grilled meat ,red onions in literally every salad and waaay to much of it. lol If you're into deserts , you hit the jackpot! There is an ice cream bar also which had amazing raspberry & coconut ice cream!! The blended drinks like pina colada and strawberry were horrible everywhere, except they make amazing mojito's, espresso martini are a solid 10 😀🤘🤘 We also paid for a king-size room and was put into 2 double beds. There are no real snorkeling areas that aren't super dangerous to be in by getting smashed into the reef at the pier to see fish , however, the stingrays were right in front at the beach! Super cool !!! But be cautious at the pier as there are no calm places with safe snorkeling areas around the pier. It would be awesome to add a grab bar under and beside the pier for people to hang onto and get the full experience of snorkeling on Site there as there are hundreds of fish in the area there ! 😀 On a great note, in front of the main resort has safer beautiful waters to swim and enjoy! Overall the beach is amazing and so is the water.👌💯💯stunning stunning ocean 💯 I accidentally left my wedding ring in our room been trying the front desk, they gave me an email that doesn't work, the website has no contact emails for lost items or guest services help directly to each resort. The main company's email doesn't work either, lol. Please let me know ow how I can reach you by email to see if I can recover my ring, please.

Alethea and Jaime Mauro

We stayed a week as a family at Maya beach and overall had some good times but I am not sure if we would return after our first experience. I will start with the positives but will also highlight the BIG negatives of the resort. The good - The beach is beautiful (yes seaweed at times BUT resort cleans), it is great having access to 4 resorts, the poolside hammocks are a great place to relax. The pools are great and well loved by our children. Gardens are beautiful. There were a number of staff who made our stay much better. When you receive a staff member who smiles and is friendly they stand out in this hotel. SAMANTHA MATUS from activities is a ray of sunshine 🌞 she made great conversation, she was interested and engaged with us whenever we went to hire sport equipment and my boys and I felt so welcome by her. Regina in premium level was always friendly, smiling and happy to help. housekeeping made us smile everyday with them arranging my sons teddies in different positions on the pillows and bed - it became a fun game between my son and housekeeping. Helen in room service - is delightful, efficient but with a big smile and very sweet. There were other wait staff and service staff in the main buffet, spa, activity stations that also were respectful and did There jobs well and with a smile .As a premium guest the daily access to the hydrotherapy at the spa was a highlight. The BAD Unfortunately friendly staff in this resort is not guaranteed. Particularly in our resort poolbar and poolside restaurant. My husband is Latino and we are english speaking (but speak a little spanish and make an effort always). Some staff treat you with no common courtesy, like dirt on their shoe. Sad but true and it really starts to dull the shine on your holiday. By the last few days we were looking forward to leaving. For example, One morning when asking at bar for water in spanish (Buenos dias, dos aguas por favor) he went to fridge, turned to talk to other staff, grabbed water bottles stretched arm and slammed them on the bar without looking at us. We were shocked by numerous situations like this . We understand that not all guests are easy BUT here it doesn't matter, even if polite staff can be RUDE. My son also accidentally left a bag and ball at the grill and despite all our efforts it was never returned to us - sadly it had sentimental value. We expected honesty and trust at a 5 star resort. Interestingly the staff at Colonial poolside restaurant and bar were more welcoming- so seems like it it might be a management issue at Maya beach. We are not regular resort holiday people but have been to many different resorts in our lifetime and never experienced such polar opposites in staff service. It's sad because our family loves and respects mexican cultura and have found the people so friendly in many parts of the country

Megan Hibbard

This was our second visit to Grand Sirenis, and we chose to get married here. Since our last visit in 2019, the hotel has undergone extensive cosmetic renovation and they've done a fantastic job. The rooms are more of a "soft renovation" of just paint. The grounds & shared areas (including toilets) were always immaculate and honestly couldn't fault. Our wedding coordinator Claudia was amazing start to finish & our day went perfectly to plan! I would highly recommend this resort & we can't wait to return! :)

Stefan B

I recently stayed at the Grand Sirenis Riviera Maya Resort & Spa, and unfortunately, the experience was largely disappointing. While I’ll start by saying the food was quite nice, that’s about the only positive I can confidently mention. The staff was generally unhelpful, making the overall atmosphere feel unwelcoming from the start. Our room was in poor condition—there was visible damage in the bathroom, malfunctioning electrical outlets, and sliding doors that didn’t work properly. For a resort of this supposed standard, that’s simply unacceptable. Trying to make reservations at the à la carte restaurants was frustrating. The system is unclear, and you often don’t even receive confirmation, leaving you unsure whether you’ll be able to dine or not. One of the most frustrating aspects was the stark difference in treatment between VIP guests and regular ones. It felt like two completely different resorts—the level of service and attention VIPs receive is far superior, which only makes regular guests feel overlooked and undervalued. In summary, this resort needs serious improvement in both its guest service and room maintenance. I strongly recommend management to check the staff’s attitude, inspect rooms more thoroughly, and improve the restaurant booking process. Until then, I would not recommend staying here—there are much better options in Riviera Maya for the same price.

Carroll Dannettell

Amazing resort. Normally, food at an all-inclusive is nominal, at best, but theirs has been fantastic! There is plenty of beach so it doesn't matter what time of day you go out, you can always find a chair. The pools are wonderful, the spa, excellent. The staff are absolutely 💯 amazing. They are all friendly & helpful. The rooms are a little older, but very comfortable. Beautiful views everywhere. We go on these timeshare trips all the time and 99% of the time it's easy to say "no" as we already own two we love & use but this place has so much to offer we did buy their package. We will now make this our place when we come down to Riviera Maya.

Joy Godleski

Very disappointed and were only on day 1. Kept us waiting in the heat. Said everyone was in a meeting. Only had 15 minutes or less in buffet as it was closing and we hadn't eaten since 4am. Couldn't get anyone to wait on us for a soda. Safe didn't work the phone next to bed didn't work. Shuttles are hard to get. We've been to many Resorts and don't think we'll be back here.

Neil Batty

Really nice food. Really nice staff. The rooms are also really nice with modern, touch sensitive switches for all the controls. Except for the bathroom, which is motion sensitive. This sounds nice until you have a bath. I like to read in the bath so after a couple of minutes the light goes out so you then need to start frantically waving your arms to get the light to come back on. However, we are staying in a junior suite with a jacuzzi - which isn't working. So it takes an age to fill, you can't relax because of the lights, and you don't get the benefit of the jacuzzi. Grrrr. Another small negative...there is no kettle, only a coffee percolator. And not many English channels on the TV.

H

My partner and I had the pleasure of spending 11 days at this all-inclusive, adults-only resort as part of a package holiday with British Airways. Our stay was nothing short of exceptional. The staff went out of their way to ensure we were comfortable throughout. In particular, our personal concierge, Fernanda Montoya, made every effort to make our holiday truly special. The resort boasts excellent amenities, including several swimming pools, a variety of restaurants and bars, as well as a spa and gym. The entertainment team worked tirelessly to provide a range of daily activities and events. As a gay couple, we had some initial concerns ahead of our first visit to Mexico, particularly about how welcome we would feel in Playa del Carmen. However, we were made to feel completely safe and at ease from the moment we arrived, which allowed us to fully relax and enjoy our holiday. We very much look forward to returning to this wonderful resort in the near future.

Tyler

Great experience staying here, the service was excellent and all the employees made us feel welcome. The rooms are spacious and separated into small villas, the grounds are beautiful with several pools. There are 5 restaurants on site with several types of cuisine to choose from and they are all pretty good. Great location right on the beach and it is well take care of. My only complaint is there could be more nightlife activities (they did have karaoke, a few shows, and bands throughout the week). Just FYI the crowd is more couples and older folks, which is totally fine but I went with some younger singles friends. Great value overall!

Linda

We just returned from our trip and we had an amazing time. The resort was beautiful and was well maintained. The staff was very nice and they worked hard to maintain the grounds, pools, etc. We stayed in the Two-storey Ocean View Suite. The room was spacious with amazing views and was very clean. David was our concierge and was extremely nice and helpful. You do have to make reservations for the restaurants for dinner with your concierge. We ended up getting some late reservations because the earlier times were full but the food was delicious and there were a lot of options and the restaurants themselves were beautifully decorated and very clean which made for an amazing dining experience. The beach area was beautiful. Sargassum does wash up from the ocean which is common for this area however, the staff cleaned it up and raked the sand every day. We took walks several times up and down the beach and this resort had one of the best beach areas and one of the most well maintained. The check in process was a bit of a wait but they sat us down and provided us with beverages which was nice and relaxing instead of standing in line to wait. This was more of a relaxing resort then the party resorts we have stayed in the past but we actually really liked that and we still had a lot of fun. The two main pools can get crowded during the day and people do get up really early to save chairs (saw this a lot with large groups) so it can be difficult to find a spot at the pool but I refuse to get up early on vacation just to get a chair so we would take our chance everyday and for the most part we were able to get a couple of chairs by the pool all but one day and ended up sitting on the beach instead. They also have a few smaller pools to sit at that are a lot less crowded and more secluded. We didn't end up using them as we would rather be around people but it is nice to have that option as well. Because the resort is more on the smaller side it had a more intimate feel. I would definitely come back to this resort again!

Shad L

This was a fabulous getaway for us. Pricing was good and we weren't disappointed by the resort. Lots of different food to eat. The restaurants were nice with lots of options. Make sure you make your reservations 7 days in advance. You can do this before you arrive by emailing them. The beach was immaculate and groomed daily. The service was excellent. Drinks were made quick. The pools were clean. The rooms are huge, with a lot of space and their own decks. The entire layout of the resorts is stunning. The decor of the main entrance is beautiful and their indoor theater offers dinner and a show with individual tables.

Alice Z

We had a wonderful experience at the Royal Hideaway Playacar! The food was delicious and the resort was kept clean. Fun nightly shows and activities. The staff was wonderful at helping us with anything we needed, especially our concierge Gabriella in Villa 26. She made booking our dinner reservations easy and helped/recommended excursions for us to take which turned out to be amazing. While the service was exceptional at the restaurants, we wanted to highlight one particular server we had at The Grill- Antonio Lopez. Antonio was our server during the last dinner of our trip and he truly made it a wonderful last night. He was incredibly attentive, friendly, and went above and beyond to ensure we had everything we needed during our meal! Truly an amazing way to end the trip!

Nicole Cain

Averaging up to 5 stars. Positively lovely place with some of the best service I've ever experienced. Large rooms and excellent food, many many options to go for pools and bars. Stayed 5 days, 4 nights and was never disappointed. It's easy to miss, but definitely get yourself the Mexican hot chocolate at breakfast, easily one of my favorite things about the place. Critiques I had was that our shower never got hot, warm and comfortable but never quite to what I would call hot; also had a few times during busy hours where I ordered drinks but didn't get them and had to go order direct from the bar. Both kind of understandable things. Would love to come again and bring the kiddo with next time.

christine shemranifar

Just got back from a week long stay at the Fivesbeach hotel. We were there to attend a wedding. It was a fabulous experience. The food was outstanding. Rooms and service exceptional. I would like to give a special shout out to Pablo, who is a waiter at the Mexican restaurant beside building 19. He provided service to our party with kindness and professionalism and helped give us a special night to remember. I do not hesitate to highly recommend this resort.

Aisha Jewell

*Outstanding Experience at The Fives Hotel Beachfront – Worth Every Penny!** We recently stayed at **The Fives Hotel Beachfront**, and it was an unforgettable experience from start to finish. The service, amenities, and overall atmosphere exceeded all expectations. A **special shoutout to Ricardo** at the Mexican restaurant—his warm hospitality and attention to detail truly enhanced our dining experience. Every dish was delicious, and Ricardo went above and beyond to ensure we felt welcome and well taken care of. We also want to extend a heartfelt thank you to **Luis, our concierge**, who was incredibly attentive throughout our stay. From helping us with reservations to making thoughtful recommendations, Luis made sure everything ran smoothly and comfortably for us. The hotel itself is beautifully maintained with **excellent facilities**, gorgeous beachfront views, and plenty of spots to relax and enjoy. Whether you’re there for a romantic getaway or a relaxing vacation, it’s **absolutely worth the price**. Highly recommend staying here if you're looking for a top-tier experience in Playa del Carmen. We’ll definitely be back!

EILEEN RODRIGUEZ

This is my second time enjoying The Fives Resort. The staff are amazing. ⭐⭐⭐⭐⭐ Very welcoming, attentive, and polite. Both visits felt like I was coming back to visit family. It was nice to see the same faces. Antonio (waiter), Andy (waiter), Claire (ambassador), Monse (activity pool staff), and the bartenders at the first pool were amazing. We upgraded our membership because we love this place, and Michelle was amazing. It was really nice to have around-the-clock housekeeping service. It is really nice to know that when you are in a different country, you get treated with exceptional service like The Fives; they surely go above and beyond to make your stay memorable. As soon as your feet touch the ground as you exit your transportation service, Erik and Karla are there to greet you, and the bell service guys are helpful; Russell was amazing 👏. Thank you to all the staff at The Fives who made our second experience amazing and memorable. To the owner: whatever you are doing, keep doing it to keep your employees happy. Happy employees are what make your resort so amazing 👏. THANK YOU!

Horacio Pereda

Our stay at The Fives was amazing, especially thanks to the entertainment team. Edi made every activity fun and engaging, always bringing great energy and enthusiasm. The entertainment is definitely one of the hotel's highlights. The Natural Café were a pleasant surprise, especially the coffee at the morning, which provided an outstanding drinks experience. The rooms are spacious, comfortable, and well-equipped, perfect for relaxing after a day full of activities. However, we would have liked the minibar to be restocked more frequently. Also, the check-in process could have been a bit faster. Overall, it was an incredible experience, and we will definitely return—especially for the entertainment that made our stay even more special. Thank you to the entire team and once again a shout out to Edi.

Carrie Arnold

We enjoyed our stay and Dream Sands Cancun so much. We came for a 3 night stay for a wedding for my nephew. From the moment we arrived we were so pleased with the staff and facilities. Everything was taken care of, our luggage to our room, champagne on arrival and a cool wash cloth after travel. Even though our room wasn’t ready upon arrival we were able to start our day and when it was ready we were impressed. The beach was beautiful. Fine white sand and shallow waters great for kids and adults alike. We loved the beach volleyball in the water! Our room was clean, well taken care of, comfortable and full of amenities. Fully stocked bar, washroom toiletries and a great view. The staff at the bars and restaurants were so friendly and always ready to help. We especially loved the swim up bar Manatee Bay. Aurelio was the best bartender. Always making sure our drinks were flowing and having great conversations. We also owe a special thank you to Alejandro. He was so helpful for my nephew’s wedding. So kind and hardworking. We had a lovely time. I also had the opportunity to visit the spa. We were blown away by the beautiful facilities. The steam room, the sauna, cold plunge, hot tub followed by a full body massage. It was heavenly. The staff in the spa were so lovely. It really was a gorgeous experience. With all that said, we can’t wait to come back to Dreams Sands in the meantime it will stay in our wonderful memories!

KL

The Dream Sands Cancun truly felt like paradise. The beach had the cleanest, calmest water I've ever experienced. The food was good for a resort, and the staff were absolutely incredible-so kind, attentive, and helpful with every detail. Our room was very clean, though a bit dated, but it didn't take away from the experience. I will definitely be coming back. Don't hesitate to book here- you won't regret it! My only small disappointment was that the espresso machine broke three days before we left, and as Europeans who love our coffee, that was a letdown. But overall, everything else was amazing. We traveled as a family of seven and had a fantastic time.

Aleksandra Morales

About food: Never order ramen in the Asian restaurant because it’s tasteless noodles boiled in soy sauce with pieces of boiled steak, just the worst. Also curry udon was disgusting. Gyozas are ok, some sushi are also good. Olio restaurant- is the only option to have lunch beside the buffet. It’s small and has a lot of demand during lunch hour:had to wait 30 mins to enter and 30 mins for the food. So just wasted 1 hour waiting. Don’t order hamburger and burrito, but tacos de pescado, tostada de salpicon and aros de calamari are super good. Buffet-overall the best place to eat in the resort cos it’s hard to choose wrong. Service is great. But I have a doubt that salmon wasn’t real salmon but painted cheap fish. And juices are mixed with too much water so almost tasteless. Grill restaurant is just meh, but crema de elote is super deli. Mexican restaurant-kinda ok. But desserts are completely disgusting in all the resort places. Portions in all restaurants are 1/3 of normal size portion. Preferred club membership is worth its price and almost guarantees you sunbed on the beach. But preferred pool area smells very bad, it’s way too small and more crowded than other pools. The beach is just fantastic. Free of waves and seaweed. It was a reason #1 to come to this resort. Stuff is amazing, super friendly and helpful. Overall it’s good place to come for a few night less than a week.

Jorge Martinez

My husband and I had a wonderful experience during our anniversary stay at Dreams Sands Cancun. Our original destination was Turks and Caicos, but due to a missed flight, we decided to change our plans at the last minute and fly to Cancun instead. Since it was a short flight and convenient, we booked our hotel while on the plane, relying on the positive feedback we had heard about Dreams Sands. Upon arrival, we were greeted by a security guard before entering the hotel, which provided an immediate sense of safety. The welcome included a glass of champagne and the pleasant aroma of the lobby. We encountered a VIP concierge, who offered us options for upgrades and timeshare opportunities, but they were polite and not overly pushy. Our room exceeded expectations; although we had booked a partial ocean view, we were pleasantly surprised to find a large window directly facing the ocean, as all rooms are oriented towards the beach. The dining experience was exceptional, especially at the Japanese restaurant where the hibachi was particularly delicious. The buffet also offered a wide variety of tasty options. One of the standout features of the hotel is its proximity to the beach, which is just steps away from the lobby. The water there is shallow, with minimal waves, making it ideal for swimming, particularly in contrast to other areas of the hotel zone that experience more seaweed and rougher waters. The only aspect that could be improved is the wait time for tables at the restaurant. Guests are required to sign in an old-fashioned book, indicating their party size and any food allergies. In this digital age, a more modern approach, such as a first-come, first-served system with a tablet for notifications, would be beneficial. The waits for servers, even at the buffet, were notably long. Overall, aside from the table wait times, we had a very enjoyable stay at Dreams Sands Cancun and would highly recommend it to others looking for a quality hotel experience.mended.

Stacey Buescher

We loved our stay and hated to leave! The one negative was the room was a bit small but outside of that it was perfect. The staff was so friendly and helpful. The beach, pool and food offerings were great. The beach was particularly good with both size, specific location for wind, etc and cleanliness. The entertainment staff was so fun with providing things to do throughout the day that accommodated all ages (Natalia, Leilani and Bryan!). We would absolutely go back.

Stephanie Filer

The pros: The staff were top notch - especially Luis in the Preferred Lounge - he made the best drinks & had us walking past several bars just to get a drink from him. The food was good, the space was clean, the activities provided something for everyone, and the facility was small enough to get anywhere quickly but large enough to allow for 3 pools with different vibes & multiple restaurants. The free hydrotherapy that came with our package was nice. The infinity pools were gorgeous. The pool themes Thu-Sat were fun at the party bar. Go to Rosewater for breakfast & lunch vs. the buffet. The cons: The room was close to construction that woke us up every morning at 7am & they were unable to re-accommodate us. The room service menu was extremely limited, especially compared to other resorts so that was a bummer, especially when there are gaps between when the pools stop serving food and when dinner starts. The taco bar covers that 2 hour gap but only if you eat meat. We wished there was an easier place to keep track of all the stuff going on (kayaks from the beach, all the pop-up activities, etc. Even with the app & screen ads, we wish there was a full schedule on the TV or in the room to reference since the WiFi didn’t always make the app use possible and it was just a lot going on that we missed. Overall, would definitely recommend & would return (as long as Luis is still there). :)

Julie Dean

Absolutely wonderful stay! I have been to the Cancun area several times and am always looking for the best resort for an affordable price. I was blown away with the service, food, and drinks here! Luis made the best Espresso martinis. Every staff member was incredibly helpful. I loved that the Secrets side is more relaxing and chill, but you can go to the Breathless side for more pool options and restaurants. The rooms are so clean and I loved the jacuzzi bath on the balcony. I know everyone mentions the seaweed on the beach but they do a great job cleaning it up every morning. Overall great resort!

Heather French

This was my first experience with an all inclusive resort. Overall, the experience was very good. I’d like to praise the kind and hardworking waitstaff and service workers. I’ve never had my room cleaned and organized to such an extent. Everyone who worked there was so kind. I’m a light sleeper and I never heard another neighbor. The pool music seeped into the room but it stopped around 10pm so it was no bother. The food tasted very corporate which was acceptable but not exceptional. There were obvious corners cut with building the entire property and no attention to detail such as sloppy mud work etc, like you’d see in any new giant corporate chain. It gave a sad aspect but it is to be expected from modern corporate colonialism cash grabbing. I went because of a wedding and wouldn’t spend my money on it again, but if it is your thing, do it.

Maureen S

The hotel is very nice and very clean, the beach is an absolute disaster! There is no beach . What is there is covered in sea-weed they just keep Piling it up and if you want to venture into the rocky ocean you have to climb over the seaweed and it stinks! Nice stroll along the water not gonna happen so if walking is your thing this is not your hotel. The pool is very average , securing a chair each morning set your alarm. They also have this ridiculous policy of 30 minutes if your gone longer they put your belongings in the lost and found. You can’t even get breakfast in less than 30, The Cabana’s well if you want one bring your wallet because that’s the only way to ensure one it’s quite the little side hustle and while we were there one of there concierge’s got caught doing just that. Staff are very friendly and helpful and keep the resort very clean. Food is all right but had better at other Secrets. This one has one restaurant for the Preferred section and it was nice but the menu didn’t change for our entire stay. The remainder of restaurants are on the Breathless side which you have access to but the food is average but the steak house was good. Entertainment was nice they have different things going each night and there was good options, just not someone singing the same thing each day. Overall stay was a bit of a disappointment primarily because there is no beach and nowhere to move around when your lounger get to be too much.

Christina Oberle

This is a great luxurious adults only all inclusive hotel. It's only 20ish minutes from the airport. Only drawback is it doesn't have a nice beach. If you're more of a pool person this is a great spot. Food was delicious we never had a bad meal. The staff are incredible! Our favorite will always be Edwin and Rogelio!

Amy Silva

They need to put the property in order, don't let social media deceive you! I checked in at 3pm, by 5pm I was making plans to change my flight to the next one to go back home! For the money I paid for I want to express my significant dissatisfaction with my recent experience at this property. The front desk staff was extremely rude, and the bellboy failed to provide proper guidance. The hotel is going under construction renovations as well. The overall environment was misleading; there were people visibly intoxicated, using drugs, fighting, and causing chaos. As a mother traveling with young children, I found this atmosphere completely unacceptable. I had originally planned to stay for two days, but I felt it was necessary to change our flight to the next available option because I did not feel safe with my family in such a disruptive environment. Think of this place as a SPRING Break for college kids, out of control, out of order. The employees are at risk, the families, and everyone who goes just to have a vacation is a risk. This place is no vacation, it is a NIGHTMARE!

Jenna Sams

So I booked so my kids could enjoy the kids stuff and they really did enjoy it very much. However, I have a very sensitive nose and find it easy to smell mold and water damage, which was very present in the room. If I knew that the room was going to be like this I would have stayed at the Ocean Coral like I did last year. Side note: before you come to Mexico do your research about the taxi services or better yet rent a car…. I suggest downloading radio taxi in the App Store to get a taxi. Secondly, to those who think that they’re going to come to a resort and get authentic Mexican food are delusional to say the least. These places cater to outsiders and they tend to make the foods that the majority of Americans like to eat. If you want authentic food then go into Cancun and get some real food. Thirdly, to those saying that they expect to be treated better than a local need not to go to other countries to visit bc that’s plain disrespectful. In closing, I am a white American woman and I absolutely love Mexico and her people. Overall the people that I have met have been absolutely wonderful. I am not fluent in Spanish but I am learning and it has been so greatly appreciated by the locals I have encountered. This resort sucks in my opinion but be respectful to the employees that are doing their jobs and getting paid WAY less than you think. Tips are what they live on so if you have someone doing an excellent job then tip them.

Megan Larsen

The resort was perfect! Avoid the lure of the sales pitch in order to get passes to the Grand. Stayed at Sunrise, which was perfect for our family 🫶🏻! Visited Nizuc and Grand. Nizuc pool has a waterslide for kids, but mine got bored after a few times down. Nizuc Brazilian steakhouse is amazing! The Grand is huge, the waterpark was definitely a bit crazy definitely not quiet and neither was the kids room at the Grand. The kids room for sunrise is located between sunrise and Nizuc and my daughter loved it! There are golf carts, running to take you to different places around the resort in between resorts, and there’s also a bus that runs to the lobbies of each of the three resorts located within the resort! The rooms were unbelievably clean, servicing rooms happens often and is stellar! We had partial ocean views from our two rooms. The food at the buffet was excellent every day and for every meal. Each resort also has café/bistro offering, homemade ice cream, crêpes, artisan coffee, Frappuccino’s, lattes, sandwiches…. This café was clutch, especially when my seven-year-old decided she didn’t like anything at the buffet- I.e., chicken nuggets didn’t taste right one day or another, etc. lol The sales pitch is to become a member of the resort and earn a free vacation and it’ll only cost you $70,000 unless you want a lower package which I think I blacked out at that point but maybe it’s $12,000?! Was supposed to take 90 minutes so we left our children in the room first thing in the morning (7 and 11 yo) but it was over two hours. The salesperson grew angry that we wouldn’t sign up so it wasn’t the most pleasant experience! Still giving a five stars because we loved the family vacation and everything about it!!

Monica Gaines

This resort is full of crap they lie and promise you things and they don’t keep their word. We were promised things we didn’t get. We went here to celebrate our anniversary and from the time we got there we had problems. We were supposed to be picked up from the airport for our transportation that was included in our price but that was a problem. We did the time share presentation that they aggravated us about and were promised certain gifts another lie. They will tell you anything to get you here but then when you get here it changes. This resort has the worst customer service I have ever seen. When you address the problems to them they act like they don’t care. Do not be fooled by them.

Anne McFall

This is the first time I have written a negative review of anything. My husband and I went to a Destination wedding at The Grand over Memorial Day weekend. My feedback would be - the water is not as pretty as all the Cancun postcards show due to the seaweed, plus the machines they use to harvest it. (We actually stayed at the Westin a couple miles north of MP because we could use points and the water was MUCH prettier.) Because of this, we had to buy a day pass for $265 EACH - yes we had to pay over $500 to watch some friends get married. Wow. (Still saved money as the rooms at The Grand were more than $600 a night for that holiday weekend.) And the food at the wedding was mediocre. All-inclusive doesn't mean that much to us because we aren't big drinkers and we don't eat that much either. However - I will say that staff couldn't be nicer and they are very courteous.

John Kilburn

Fantastic trip. All food and staff are excellent. Butlers Alex and Leo served as excellent guides for the trip. Playmakers work so hard to make everyone welcome and keep the party going. Incredible entertainment. Rose Spa provides at fantastic experience. Bell service is on top of everything. We will return.

Teri Balkind

Another amazing vacation with great people. This is why we come back every year sometimes multiple trips a year since 2009. From the minute we get out of our VIP shuttle and see familiar faces we know we are where we should be “home”Check in was easy even though the Premier office was in the hallway due to renovations. Norma was wonderful as always. Loved seeing Geny’s smiling face. Can’t say enough about Mike and Lili at the pool. They are so helpful and helped us pull off a fun game with some friends. Jones from Sutra makes our day everytime we see him. From running around the resort and pool making reservations for Sutra to being the best waiter we have ever had from back in his Flame days to now knowing exactly what we would like to order from Sutra. We let him take the wheel when it comes to our dinners. So kind and polite and super attentive. Thanks to everyone for another great trip and can’t wait to see you all again soon!!!

Henrietta Coffie

Absolutely fun place to be.!!! If you’re looking for a place to have a good time look no further. As early as 11am we were checked into our room. The staff were so welcoming. The receptionist (Kenia) was so amazing- she upgraded our wristband because it was my birthday. Our room was also decorated and treated with a bottle of champagne as a birthday treat. Thank you so much Marcos. The day time pool parties were so lit. Not to mention the night themed parties. It was just good vibes and a non judgmental space. The staff in the restaurants/bars were so friendly. Leo, carol and Diego we appreciate y’all. We’ll definitely be back soon.

Michael Brown

The action and fun is the pool and the events every evening. They do a great job with with the entertainment and people enjoy dressing up for the theme nights . Food is very good for breakfast buffet, Sutra is consistently good for hibachi and lunch around the pool is great for fresh sushhi and burgers or hor dogs. Dinner is ok but great if premier member for the beech cook out or dinner at sky. The butler service was very good this trip. Azul was lovely and very attentive as our butler . People are friendly and will strike up conversations . This was our 4th trip. I recomend the tower as not only arecthe rooms nicer but its quieter.

Patti Ogboe

I had the pleasure of having Alex as our butler, and I cannot recommend him highly enough. From the moment he began working with us, Alex demonstrated the utmost professionalism, discretion, and attention to detail. He anticipated our needs before we even voiced them, managed our home with grace and efficiency, and always maintained a warm, courteous demeanor. Whether it was overseeing household staff, organizing events, or simply ensuring our day-to-day ran smoothly, Alex handled every task with impeccable precision. He is trustworthy, proactive, and takes immense pride in his work. If you're looking for someone reliable, polished, and dedicated to providing top-tier service, Alex !

Bella Innocent

Amazing resort. I'm definitely going to be an Excellence member from now on. I'd recommend to everyone. Clean, intentional service, and great food. Special shout out to Spice Restaurant. Our hostess Joaquin was phenomenal and our waiter Bernardo was so attentive. Adrian also gave us a special order of peppers that elevated our whole meal. These 3 provided the best service we've had our whole stay.

Jazz Mir

My first time to Mexico and I cannot express in words how amazing this experience has been. Excellence hotel definitely lives up to the name. Its excellence in their staff, service, variety in restaurants is outstanding! One of my favorite restaurants is Spice (Asian cuisine) which didn’t disappoint! So amazing we went several times. Our hibachi cook was amazing as well (can’t remember his name) The manager Adrian is top notch! Amazing customer service! One of our servers was Enrique and he’s just excellent in every way!! All the staff in Excellence Hotel are just amazing!! They are all kind, friendly and respectful. Since I arrived at the airport all the services were just amazing! I have nuts allergies and it’s amazing how they communicate with each other and made sure all my meals were cooked properly without nuts. Great security going in and out of property! Perfect destination for couples!! Can’t wait to go back. Thank you Excellence Hotel!!

Karissa Cunningham

Our stay at Excellence Riviera Cancun was nothing short of incredible. From the moment we arrived, the service was top-tier—every staff member went above and beyond to make us feel welcome and cared for. The resort itself is stunning and immaculately maintained, with a relaxed, luxurious vibe that made it easy to unwind. The restaurants were a major highlight—every meal was delicious, beautifully presented, and full of variety. Whether it was a casual poolside lunch or a fine dining experience, the food exceeded all expectations. We left already talking about when we’ll be back. If you’re looking for a truly relaxing, indulgent escape with top-notch service and unforgettable dining, this is it.

Cole Haase

My family and I had a wonderful experience here to celebrate my sister’s birthday. The rooms and food were wonderful but the highlight of our trip was the staff. Orlando the bartender was amazing and made wonderful drinks! Matilde was our server at the excellence club and went above and beyond to take care of us. Joaquin at spice was great and incredibly helpful and respectful! The entertainment staff also went above and beyond with Angelo, Itimar, Adrian, Mark, and Cristobal making sure every activity was fun and exciting! My family very much enjoyed our stay.

Corayma Hernandez

Our stay was wonderful. Our favorite restaurant was Spice and our server, Bernardo, made it very special. One of the best amenities was the coffee shop that was open very late and until 10pm- Yesenia and her coworker were so friendly. The pastries were also amazing at the coffee shop, Aroma. We had a few mishaps with the room, small things, like the pool needing a button replacement and a small leak, but these were QUICKLY resolved. The service and staff were phenomenal. Overall, I would recommend this resort and we would do our anniversary trip here again.