Martin Johnston
Just returned from a brilliant stay at the Grand Sirenis Riviera Maya! This resort has everything you could want for a great holiday.
The three large pools were beautiful and not overly crowded. The lazy river is also a great addition to the hotel. The variety of bars and restaurants was impressive, and the buffet was good with plenty of options.
One of the best parts of the hotel grounds was all the wildlife! We saw spider monkeys, coatis, and iguanas.
The staff were incredibly friendly and helpful.
Highly recommend!
Tanis Scherer
Our stay at Grand Sirenis was absolutely beautiful — the kind of trip that fills your heart with gratitude and memories you’ll cherish for years to come. What made it especially wonderful was how much my kids enjoyed every single day. Seeing their smiles, laughter, and excitement made this vacation truly unforgettable for our whole family.
One of the things I love most about this resort is that there’s something for everyone. The kids were thrilled to swim with the dolphins right on-site — such a magical experience! The gym was spotless, well-maintained, and had excellent equipment, which I really appreciated. And the spa… truly out of this world! I took my daughter for a little mother-daughter spa afternoon, and we were pampered so beautifully. If you have the chance, do the hydrotherapy session — it’s the most relaxing, rejuvenating experience. I loved it so much, I went back three times!
For families, the kids club is such a thoughtful feature. It’s wonderful to have a safe, fun place to drop off the little ones if you need some “me time.” They have activities every hour, and the staff are so kind and engaging. My daughter isn’t quite old enough yet, but I loved that they also have a teen zone where older kids can hang out, play games, and make new friends.
We met so many incredible people who made our experience extra special. I want to extend a heartfelt thank-you to Paula, our personal concierge, for her kindness, quick responses, and dedication. She went above and beyond to make sure everything was perfect for us, and we appreciated her so much.
To the amazing waitstaff — Sandra, Marcel, and Omar — thank you for taking such good care of us. We were lucky to have Sandra serve us three times, and each time she made us feel so welcomed and looked after. Marcel holds a special place in our hearts — he remembered us from seven years ago, and it meant so much to reconnect with him and start our mornings with his warm, friendly service at breakfast. Omar also took wonderful care of us at the breakfast Lobby buffet, always greeting us with a smile and great energy.
A special thank-you as well to Cecilio Hernández Torres, who led the bike tour I joined. He was so attentive and ensured everyone felt safe and comfortable. His knowledge, kindness, and enthusiasm made the tour both fun and memorable.
We are so grateful to everyone at Grand Sirenis for making our family vacation so special. It’s clear that the people here truly care about their guests. We left with full hearts, and we can’t wait to return one day soon.
Beth Forshaw
We had such an amazing stay! The staff honestly couldn’t do enough for us – everyone was so friendly and helpful the whole time. Our room was super clean, well-kept, and got a proper tidy-up every single day, which made it feel really fresh and comfortable.
We tried a bunch of the restaurants and every meal was great – no bad experiences at all! The food was always tasty and there was plenty of choice. The drinks were just as good.
Overall, everything about this trip was easy, relaxing, and fun. We’re already talking about coming back because we enjoyed it that much!
Erick really stood out
Ian S
This was our first time in Mexico for me and my wife, and although we could only stay for a week due to work commitments, we had an absolutely amazing time. In fact, we’ve already started looking at re-booking for next year!
The staff were all polite, friendly, and genuinely happy to help, which made us feel really looked after throughout our stay. The resort itself is large with excellent facilities – you can either enjoy a stroll or use the convenient shuttle service to get around.
The food options were fantastic, with so much variety. My wife has a gluten allergy and the staff and chefs went out of their way to accommodate her, which made dining stress-free and enjoyable.
There are plenty of pools (two with swim-up bars serving premium spirits included in the all-inclusive package), and never any issue finding a lounger to relax on. Our room was spacious and comfortable – we had two double beds which the staff kindly pushed together for us, giving us even more space.
We were also lucky enough to be there for Mexican Independence Day and had such a fun time at the celebrations. A special mention to Eric and Giselle, who were fantastic hosts and made the party extra memorable.
Overall, this was a true 5-star experience that we would highly recommend for both couples and families. Can’t wait to come back!
kakkerlakk
Top notch resort in the heart of the Mayan Riviera. From arrival to departure we were treated like royalty with extremely friendly staff, beautifully kept grounds and amazing food. The resort is huge so be prepared to walk, but they do provide very convenient shuttle services throughout the resort. However, walking does allow to you enjoy the wildlife and walk off the copious amounts of food you will undoubtedly eat. For those that feel the need to be connected 24/7, the free wifi was literally everywhere. We will 100% be returning. Room 2316, Oct 8-15 2025.
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