Princess Cadet
I rarely leave reviews, but I feel compelled to share my experience to help others make an informed decision.
This was my first time traveling outside the country, and I had high hopes. Unfortunately, the trip started off poorly—the wait for our bags to arrive at my room took an unreasonably long time.
At check-in, one bartender was very kind and welcoming, which I appreciated. However, my experience quickly changed for the worse. A second bartender, Armando, blatantly ignored me in favor of white guests—more than once. The first time, I tried to brush it off, thinking maybe it was just bad timing. But the second time was harder to ignore: I was the only person at the bar, and as he finished preparing a drink, a group of white women walked up behind me. Instead of serving me, he looked past me and served them first. It was deeply upsetting.
This was the first time I have ever personally experienced racism, and it left me shocked and disgusted—especially on the very first day of what was meant to be a joyful family reunion. Several other members of my family noticed and experienced similar behavior throughout our stay.
As for the food: unfortunately, it was a major letdown. I’d rate it 0/10. The best meals I had were outside of the resort—particularly a sandwich I had on a yacht. Within the resort, the food was unappetizing, and the service from some of the staff bordered on rude. The steak was boiled, the waiters were dismissive, and overall it felt like we were more of a burden than guests.
Given everything going on in the world regarding racism and inclusivity, I expected better—especially at a resort that markets itself as welcoming and luxurious.
My family and I will not be returning, and I sincerely hope the management takes this feedback seriously. Discrimination has no place anywhere—especially not in hospitality.
Arash Jamshidi
We recently stayed at Dreams Riviera Cancun Resort & Spa to celebrate our anniversary, and it was a truly beautiful and romantic experience that exceeded expectations in many ways.
From the moment we checked in, the service felt personal and thoughtful. The front desk team welcomed us with warmth and genuine kindness, and even upgraded us to a beautiful romantic room, decorated just right for the occasion. I wish I had caught the name of the wonderful gentleman who checked us in—his care truly set the tone for our stay.
Every night, the resort hosted high-quality performances that were far more than just typical resort shows. They had a clear artistic and cultural direction, meant to introduce guests to different aspects of global traditions through music, dance, and storytelling. These nightly events became one of our favorite parts of the stay—elegant, thoughtful, and inspiring.
The Kids Club staff were incredible. Fun, engaging, and caring, they created a space where kids could truly enjoy themselves, allowing parents like us to unwind with peace of mind. Our child didn’t want to leave!
Dining overall was fantastic—every restaurant was beautifully designed and the food was great across the board… except for Himachi, the Japanese restaurant. Unfortunately, the cuisine there felt far from authentic and didn’t meet the same standard as the other dining options. That one needs a bit of a refresh.
The pool and outdoor team were another highlight. Special shoutouts to:
Jesus, the outdoor organizer, who was always full of great energy,
Omer, the professional and attentive supervisor,
and Miguel, the main pool bartender, who made each drink with great vibes and perfect hospitality.
These guys were absolute stars and made our days by the pool even better.
Now for a couple of small critiques:
The Lost & Found team felt dismissive and unhelpful when we inquired about a misplaced item. It was the only time we felt the service dropped below the otherwise amazing standard.
The main buffet restaurant, while fine in function, lacked the design and ambiance you’d expect in a resort this beautiful. It could use a bit of a facelift to match the elegance elsewhere.
Despite these small points, our overall experience was nothing short of amazing. The beauty, service, performances, and atmosphere made our anniversary truly special.
We left with full hearts, great memories, and a plan to return again.
Jess Briscoe
I’m disappointed that I booked this hotel based on an adults only pool, and all signs clearly said adults only, but at any given time there were 30+ kids in the pool. The rules were not enforced at all and you can hear kids screaming constantly. I also booked this hotel thinking it was beach friendly and the smells of sulfur from the seaweed reeked. You could not step in the water because it was completely brown. Staff was great and room was nice, but avoid going if you’re a couple.
Robert Stephens
I don't travel for me, I was asked to be apart of a wedding, and in this i was left mesmerized! The facilities were incredible, the staff were outstanding and kind, helpful and eager to please!
I hope to get another chance to go back! I bet the staff will remember your name!
If your planning on a wedding in Mexico, this is your resort.
If your planning a family get away with little ones, this resort won't let you down!
If your needing an escape and want to be around a lot of happy people.... this is the place!
Josue Galindo
I have spent the last five days at Dreams Riviera Cancun, and today is my last day at the Resort. My experience at this incredible resort has been nothing short of extraordinary, and I can truly say I have nothing but praise for every aspect of my stay.
From the moment I arrived, the reception was flawless—truly a 10 out of 10. The warmth and professionalism of the staff, from check-in to every corner of the hotel, was exceptional. The room I was assigned was pure luxury—spacious, impeccably clean, and complete with a private jacuzzi both inside and on the balcony. The stunning sea views allowed me to witness breathtaking sunrises, making each morning feel magical.
Room service was consistently perfect—prompt, courteous, and attentive. As for the dining experience, it was simply outstanding. From the elegant presentation of each dish to the exquisite flavors, every meal was a true delight. The resort also offers daily activities at the pool and an open bar throughout the day, which added a touch of relaxation and fun to each day. With three expansive pools and a large jacuzzi, I had no shortage of places to unwind.
The waitstaff was always attentive, ensuring that my needs were met with a smile and genuine care.
To the entire team at Dreams Riviera Cancun, I want to express my deepest gratitude. I leave with my heart full of cherished memories, each moment spent here will remain with me always.
My Booking
