Arash Jamshidi
We recently stayed at Dreams Riviera Cancun Resort & Spa to celebrate our anniversary, and it was a truly beautiful and romantic experience that exceeded expectations in many ways.
From the moment we checked in, the service felt personal and thoughtful. The front desk team welcomed us with warmth and genuine kindness, and even upgraded us to a beautiful romantic room, decorated just right for the occasion. I wish I had caught the name of the wonderful gentleman who checked us in—his care truly set the tone for our stay.
Every night, the resort hosted high-quality performances that were far more than just typical resort shows. They had a clear artistic and cultural direction, meant to introduce guests to different aspects of global traditions through music, dance, and storytelling. These nightly events became one of our favorite parts of the stay—elegant, thoughtful, and inspiring.
The Kids Club staff were incredible. Fun, engaging, and caring, they created a space where kids could truly enjoy themselves, allowing parents like us to unwind with peace of mind. Our child didn’t want to leave!
Dining overall was fantastic—every restaurant was beautifully designed and the food was great across the board… except for Himachi, the Japanese restaurant. Unfortunately, the cuisine there felt far from authentic and didn’t meet the same standard as the other dining options. That one needs a bit of a refresh.
The pool and outdoor team were another highlight. Special shoutouts to:
Jesus, the outdoor organizer, who was always full of great energy,
Omer, the professional and attentive supervisor,
and Miguel, the main pool bartender, who made each drink with great vibes and perfect hospitality.
These guys were absolute stars and made our days by the pool even better.
Now for a couple of small critiques:
The Lost & Found team felt dismissive and unhelpful when we inquired about a misplaced item. It was the only time we felt the service dropped below the otherwise amazing standard.
The main buffet restaurant, while fine in function, lacked the design and ambiance you’d expect in a resort this beautiful. It could use a bit of a facelift to match the elegance elsewhere.
Despite these small points, our overall experience was nothing short of amazing. The beauty, service, performances, and atmosphere made our anniversary truly special.
We left with full hearts, great memories, and a plan to return again.
Robert Stephens
I don't travel for me, I was asked to be apart of a wedding, and in this i was left mesmerized! The facilities were incredible, the staff were outstanding and kind, helpful and eager to please!
I hope to get another chance to go back! I bet the staff will remember your name!
If your planning on a wedding in Mexico, this is your resort.
If your planning a family get away with little ones, this resort won't let you down!
If your needing an escape and want to be around a lot of happy people.... this is the place!
Josue Galindo
I have spent the last five days at Dreams Riviera Cancun, and today is my last day at the Resort. My experience at this incredible resort has been nothing short of extraordinary, and I can truly say I have nothing but praise for every aspect of my stay.
From the moment I arrived, the reception was flawless—truly a 10 out of 10. The warmth and professionalism of the staff, from check-in to every corner of the hotel, was exceptional. The room I was assigned was pure luxury—spacious, impeccably clean, and complete with a private jacuzzi both inside and on the balcony. The stunning sea views allowed me to witness breathtaking sunrises, making each morning feel magical.
Room service was consistently perfect—prompt, courteous, and attentive. As for the dining experience, it was simply outstanding. From the elegant presentation of each dish to the exquisite flavors, every meal was a true delight. The resort also offers daily activities at the pool and an open bar throughout the day, which added a touch of relaxation and fun to each day. With three expansive pools and a large jacuzzi, I had no shortage of places to unwind.
The waitstaff was always attentive, ensuring that my needs were met with a smile and genuine care.
To the entire team at Dreams Riviera Cancun, I want to express my deepest gratitude. I leave with my heart full of cherished memories, each moment spent here will remain with me always.
Kinga Jamiolkowska
We were in this hotel two years ago we liked it very much so we decided to come back this year and it was a good decision the rooms are clean nice service our son 11 (years old) always had something to do.The waiter (Javier)by the pool is great. Antonio from the entertainment team will make sure you are having a good time. Restaurants are good. The buffet was a disappointment.
Jack Pajak
This was our kids first trip to Mexico to an all inclusive resort. We all had a blast, all of the staff were very kind, patient and attentive. The food was great, but I particularly enjoyed the tortilla soup. The drinks were about what one would expect, overly sweet and watered down but in the heat they did the trick. The property and rooms were immaculate, they were constantly cleaning and doing maintenance. Finally the shows and entertainment were top notch. I particularly enjoyed the prehispanic and samba dance shows. I would definitely recommend Dreams Riviera Maya for families. It's a great resort, give it a shot for your next family trip.
My Booking
