Cancun

Martin Chatham

Just spent a lovely 2 weeks here at the Occidental Costa Cancún. I would like to say thank you to all the staff who work there and helped to give us a great holiday. In particular, Pedro who helped me with my booking and arranged THE best room in the hotel for me, Sheyla in Guest Services for her assistance, Adilena who did a wonderful job cleaning my room, Maria from the buffet restaurant who always greeted everyone with a beautiful smile and was so helpful, along with mi amigo Milli Vanilly the waiter, mi amigo, who was such a nice friendly helpful waiter there. Last but not least Sandra Cruz the lobby bar waitress, so hard working but always found time to share a laugh. But really, everyone there worked like trojans, especially as we had the spring breakers there at the same time, thanks to the bar staff of both bars for fitting me in between serving all those shots and cocktails! As the hotel is a little on the small side, it did feel a bit cramped when it was full but I still had a great time, and compliments to the cooks/chefs. Surprisingly good quality food and a reasonable variety to keep us interested, and the important thing, no stomach upsets whatsoever! And I lost count the number of nights I went to bed and woke up later with the lights still on as the bed was so comfortable! I have to say this friendly, comfortable hotel gives fantastic value considering the room rates, so thanks very much and hope to see you all again sometime! There was always a sunbed on the beach, and the sea was calm, clean and shallow. no more than chest high and had a sandy floor and a lifeguard on duty all day. I enjoyed watching the various boats coming and going from the small harbour next door. Very handy for the ferry to Isla Mujeres and other boat trips, though some might not like the very occasional whiff of diesel and petrol fumes.

MD RAYHANUL ISLAM (Rayhan Shumo)

I recently enjoyed a holiday with my family at Occidental Costa in Cancun. At first, I was a little bit concerned due to some negative reviews, but honestly, for this budget, they are doing an excellent job! The food, cleanliness, and overall service were all up to the mark. The location is also a big plus — very close to the airport, popular tourist attractions, and offers a beautiful beach view right from the resort. The food selections, cooking styles, and the 24-hour snack bar were impressive — always fresh with different items every day! The only part I didn’t like was the 90-minute presentation about buying a membership. It felt a bit pushy and just wasn’t for me. But overall, the experience was great, and I would definitely recommend it for a budget-friendly and enjoyable family vacation.

Michael Cunliffe

Our family just got back from a 10 day stay here, which was probably a little long. The staff are great. The buffet was good, but became repetitive due to the length of time we stayed, but there were some nice theme nights. We ate at the Mexican and Italian restaurants and were not impressed. The entertainment and the entertainment staff were great. Very energetic and enthusiastic. Bartenders were great. The rooms (despite them giving us an 'upgrade' when we got there) left a lot to be desired. I am sure there were nicer rooms, but ours had a slow draining sink, broken phone in the bathroom and a lot of general wear and tear. And my wife and my room was supposed to have a king size bed, but cam e with 2 doubles. We made it work because we had an adjoining room with our 3 kids in it and we weren't planning on spending a lot of time in the rooms. But again the staff were always ready to clean the room and restoke the fridge daily. I would stay there again, but for a shorter visit. Thank you to all of the staff that took great care of us on our memorable vacation.

yaumaris aguiar

I stayed at Occidental Costa Cancun – All Inclusive for a week with my daughter and friends, and sadly, this resort did not meet expectations at all. We booked an oceanfront room with balcony, but the balcony was so small a chair couldn’t fit. We later found out larger balconies are available for the same price, but you have to request them. Throughout our stay, we had to change rooms three times due to poor maintenance—even the suite we paid extra for had issues, including a stained jacuzzi on the balcony that took over 20 hours to fill. The beach is tiny, and the food was subpar across the board. The only decent meals were the fried fish at lunch and the Mexican restaurant. The Italian restaurant lacked basic dishes like spaghetti/meatballs, and the steakhouse was disappointing. Drinks stop being served at 11 PM(even if you oder room service), which is unheard of at an all-inclusive. There’s no night entertainment or club, and room service is not included in the price if you do order it, it can take over 3 hours to arrive. The worst part was the constant noise at night. The resort is filled with rowdy, drunk college-aged guests, shouting and partying in the halls until 3 or 4 AM. Many of them would fill water bottles with alcohol before 11 PM to keep drinking all night, which created a wild, chaotic atmosphere—not relaxing at all. The staff experience was mixed—the bellboys and a couple of front desk male staff were polite, and some male restaurant servers were kind. But the female staff were often rude and dismissive. One refused to let us sit by the window in an empty restaurant, and another nearly denied us dinner because we arrived at 10:30 PM when the buffet closed at 11. This resort might look affordable, but you truly get what you pay for. If you’re looking for a relaxing, clean, and enjoyable vacation experience, look elsewhere. Not recommended.

Tammi Dagley

Went in April. We had a blast! Big shout out to Roger by the pool.. making every day a blast. His energy was amazing. Juanita is the sweetest woman, Sergio was great to chat with and every other staff member went out of their way to extend their hospitality and make everyone feel welcome. Rooms we were great. We had adjoining rooms.. it would have been nice for both of us to have a balcony.. but I understand with the setup. The hammock was an amazing touch to the balcony. We used it alot. We were facing to pool.. so it was noisy with shows until 1030 or so. Wasn't to bad. Would rather that view than facing the other ways. :) Beach was small but it was beautiful. Right next to the wharf though. On the plus side... no sand mites! (Which have gotten me bad in previous beach vacations) Food was great. Snack bar for a late or early snack with a nice selection at the buffet. Drinks kept flowing. Would definately come back here for an affordable family vacation!! Thank you for the great memories OCC!! 💜💜💜

Jeff Lepore

We are currently staying at this resort and we are having a blast. There is 11 of us here and the hotel has been fantastic to all of us. Alejandro from the swim up bar will take care of you when it comes to the drinks and will provide shots without even asking! The restaurants have been very good and offer plenty of food options, Route 66 staff was top notch and the hostess was a great guy! The resort offers plenty of activities whether it’s around the pool, shows and activities for the kids. Roman who offers a cold plunge down at the beach was nice little bonus you can do in the mornings. Overall very happy with Ocean Coral and Turquesa!

Wendy Winkel

Had a wonderful week! Service was top-notch and everyone always had a smile on their face. We stayed in the privilege area and the experience was worth the extra $$. Having a great bar, privilege lounge and restaurant and loungers so close to our room was a major plus. Housekeeping was thorough and no issues with restocking the room and bar reach day. Carlos, our butler, made sure that everything was good each day, from our reservations to our accommodations, he was always there to help. Diving can be arranged right onsite and they pick you up on the beach. Alberto (dive master) brought us to a bunch of different sites along the protected reef right offshore. Reefs are in good condition with lots of colour and wildlife. All in all a great experience and I hope to come back soon.

Eve Major

I really have been enjoying my stay at Ocean Coral & Turquesa. It was my first trip alone and I was a bit worried especially as a young Canadian woman but they really made sure I was safe and content. The staff were the most fun and nice that I ever encountered in a resort! Special mention to Jorge Villegas who really made sure I was having a great time and took care of my reservations 💜 One thing I recommend however is to NOT mention politics because it might lead to an argument, especially after too much tequila 😅 Beside that, I met so many friendly people (and cute guys 🤭) The food and drinks were also excellent. Im a big fan of tacos and grilled/roasted meats & veggies so I was a happy girl. The beach was amazing too although some days there were seaweeds but it is normal and did not bother me. My room also was huge and comfortable, always clean too despite me being quite messy some days 😅 Anyway I had a great time here and would recommend it even for people travelling alone looking for a restful & party vacation 😴💃

M Shah

While the resort boasts a breathtaking view and a relaxing atmosphere, our experience was somewhat marred by the **quite rude demeanor of some of the staff**. The facility itself is huge, and the service was generally okay, but the interactions with certain staff members were disappointing. The food options were also not that great. As lovers of Mexican cuisine, we were surprised that some famous dishes like **Mango salad, bean taco options, avocados, and good quality guacamole were not even served at this resort.** Furthermore, there were hardly any consistent options for vegetarians or vegans on a daily basis. Even simple requests sometimes proved challenging. On a few occasions when our room cleaning wasn't done, we requested towels and other necessities, but they weren't delivered on the first request. We had to make multiple calls to finally receive them. Adding to the frustration, the resort's website didn't indicate the specific location of activities or performances if you wanted to attend them. Except for a few activities held at the main lobby and one of the swimming pools, it was surprisingly difficult to figure out where the evening activities were scheduled to happen. This lack of clear information made it challenging to plan our evenings and participate in what the resort offered. Despite these significant drawbacks concerning staff attitude and food variety, we did enjoy the beautiful view and the fun activities, especially the kids' programs which our children loved. Their happiness was a highlight of our stay. Our suggestion remains regarding the food—offering a wider variety of vegetarian and vegan choices, and ensuring the availability of popular Mexican dishes, would greatly enhance the experience for many guests. Overall, while the potential for a fantastic getaway is there, the **rude staff encounters and limited food options** significantly impacted our stay. We would consider returning if these areas see improvement.

Dean Thompson

It was a great stay...no complaints. it our first time here... Luis our butler great. All our requests completed to our satisfaction. Also he was always making sure we were being taken care off. The Bristo at El Peso pool was the best...a big thank you to all the staff our lunches, breakfast and drinks were great (Ivan , Freddie, Maria, Marisol, and last the drink man Wilbert.) In reality all the staff and food at this resort are fantastic.

Rhino

This was my third time to this beautiful resort. This time we brought some friends of ours to experience it with us. Every morning and most lunches we dined at the Caribe buffet. Our server Darinel Gomez greeted us every morning with a table big enough for our large party of 8. He was always quick with refills and clearing plates. He is honestly one of the main reasons why we have returned and will continue to return and recommend to all all of our friends and family. Thank you Darinel for being so amazing year after year.

Thai Le

The environment and architecture were beautiful at first sight. The breakfasts were great—I had champagne every morning! Since it was only a two-day vacation for me, I tried to do as much as I could, but there’s still more to experience. I’ll definitely be back sometime soon.

Rachel Dziver

Amazing dinner. The Garlic Soup was delicious. The mussels very tasty and the sea bass??? Melt in your mouth fantastic. Finished with the almond tart which was the perfect combination of almond and not too sweet. Thank you for a mouth watering dinner. 🩷🩷🩷🩷 not to forget the staff…. They were super helpful, polite and patient with my questions and lack of Spanish. ❤️❤️❤️❤️❤️❤️❤️

olenaber.imaginefinancial

It was absolutely amazing dinner. I don’t even know how to describe it our experience. Host was top notch. Our server was great and the manager stopped by to ask if we had a good time. Food is delicious. We were in and out less than an hour, wow!!!! Thank you so much for your hospitality.

Vanda Dr. Nagy

We always had a great time in Caribe Restaurant Buffet, whenever we ate there. We usually chose the lovely outside area to have our dinner. Our server, Ricardo Kuyoc, always took care of us. The food was also beautiful. We recommend it with all heart :)

Arash Jamshidi

We recently stayed at Dreams Riviera Cancun Resort & Spa to celebrate our anniversary, and it was a truly beautiful and romantic experience that exceeded expectations in many ways. From the moment we checked in, the service felt personal and thoughtful. The front desk team welcomed us with warmth and genuine kindness, and even upgraded us to a beautiful romantic room, decorated just right for the occasion. I wish I had caught the name of the wonderful gentleman who checked us in—his care truly set the tone for our stay. Every night, the resort hosted high-quality performances that were far more than just typical resort shows. They had a clear artistic and cultural direction, meant to introduce guests to different aspects of global traditions through music, dance, and storytelling. These nightly events became one of our favorite parts of the stay—elegant, thoughtful, and inspiring. The Kids Club staff were incredible. Fun, engaging, and caring, they created a space where kids could truly enjoy themselves, allowing parents like us to unwind with peace of mind. Our child didn’t want to leave! Dining overall was fantastic—every restaurant was beautifully designed and the food was great across the board… except for Himachi, the Japanese restaurant. Unfortunately, the cuisine there felt far from authentic and didn’t meet the same standard as the other dining options. That one needs a bit of a refresh. The pool and outdoor team were another highlight. Special shoutouts to: Jesus, the outdoor organizer, who was always full of great energy, Omer, the professional and attentive supervisor, and Miguel, the main pool bartender, who made each drink with great vibes and perfect hospitality. These guys were absolute stars and made our days by the pool even better. Now for a couple of small critiques: The Lost & Found team felt dismissive and unhelpful when we inquired about a misplaced item. It was the only time we felt the service dropped below the otherwise amazing standard. The main buffet restaurant, while fine in function, lacked the design and ambiance you’d expect in a resort this beautiful. It could use a bit of a facelift to match the elegance elsewhere. Despite these small points, our overall experience was nothing short of amazing. The beauty, service, performances, and atmosphere made our anniversary truly special. We left with full hearts, great memories, and a plan to return again.

Shawn Spiewak

This resort was perfect for my wife and 2 kids (ages 3.5 and 1). From the second we arrived the service was impeccable. The grounds are meticulously kept and the staff are genuine, pleasant and professional. The resort offered 3 pools to accommodate the various stages of childhood and adult activity. The food from the buffet, to the cafe and pool side grill offered a wide range of options to please any palate. Our 3 year old loved the water park as did my wife and I. The depth of the pool was perfect as it allowed him a little freedom to explore (under our supervision), but was large enough for us to enjoy with him at times. We spent some sun downs at the beach bar where the kids played in the sand while I slow sipped tequila. I would also like to include that we arrived 5 hours prior to check in, but Fredy in the pool area ensured we had a wonderful time. While this situation may have been stressful, Fredy's hospitality made us feel right at home in the pool area, where we would eventually rent a cabana that became a mainstay for our vacation. I am so happy we chose this place for our vacation. Shawn

Jack Pajak

This was our kids first trip to Mexico to an all inclusive resort. We all had a blast, all of the staff were very kind, patient and attentive. The food was great, but I particularly enjoyed the tortilla soup. The drinks were about what one would expect, overly sweet and watered down but in the heat they did the trick. The property and rooms were immaculate, they were constantly cleaning and doing maintenance. Finally the shows and entertainment were top notch. I particularly enjoyed the prehispanic and samba dance shows. I would definitely recommend Dreams Riviera Maya for families. It's a great resort, give it a shot for your next family trip.

C. Larmore

The food here is near inedible. Even for Mexico it sets a low for us. The buffet food sits hours and there are tons of odd dishes. We had raw fish tacos served to us at the beach side place. The Italian restaurant had great steak and ok pasta, however it takes no reservations and has a 90 minute wait commonly at dinner times. Mexican restaurant chicken was shoe leather. Its just really tough to get the value out of the all inclusive here unless your drinking a lot of booze. We went offsite for food and it was 100% tastier. Rooms were nice and the house keeping did a really constant and impressive job. Rooms were Clean and well air conditioned. The service and entertainment staff was awesome. Especially the entertainment staff. UZZY and Eric did a great job pulling people into activities and keeping the fun going at the pool area. The guests really enjoyed it and they got even hesitant people involved. The Location is really pretty off the beaten path if you are seeking party life style. It is more relaxed here. We had some nice morning beach walks. Watch out for glass tho especially southbound. The food is the only reason for the 3 star review.

Geeshan Subasingha

Disappointing Experience – False Promises and Poor Service I recently booked Dreams Riviera Cancun Resort & Spa for a family vacation, expecting a high-quality experience. While some aspects were enjoyable, the overall stay was disappointing due to misleading promises, poor service, and unprofessional staff. The Positives The waiters, waitresses, and bar/restaurant servers were excellent—attentive, friendly, and provided the level of service you’d expect. I also had no major issues with the food, despite some negative reviews online. However, let’s be clear—this is not a 5-star resort. The Negatives I originally booked a premium-level room, and tried to upgrade to a club room which was unavailable upon arrival. Instead, I was offered “club privileges,” which were supposed to include: • Exclusive check-in at the Preferred Lounge with upgraded drinks and snacks • One-time access to the Hydrotherapy Circuit • A designated beach area • Upgraded in-room amenities (snacks, juices, espresso machine) • Complimentary bottle of liquor (Rum, Tequila, or Whisky) • Aromatherapy for turn-down service • Exclusive a la carte breakfast at Seaside Restaurant At a cost of $400 USD per room. Unfortunately, what was actually provided amounted to about 25% of what was promised. When I raised concerns with the concierge, they repeatedly said they would “look into it” but never followed up. At checkout, I asked for a credit since they failed to deliver on their promises. Instead of making it right, they simply said Keyla (the staff member who outlined the benefits) had made a mistake and that I shouldn’t have been offered those perks. If that was the case, there was absolutely no value in the upgrade. What’s worse, they made no effort to rectify the situation—no apology, no goodwill gesture, nothing. Service Issues • Neither the front desk staff nor the concierge knew where the club lounge was. Instead, they kept referring me back to each other. • The front desk staff had an attitude and a smug demeanor—completely unhelpful and uninterested in resolving guest concerns. • When I asked for the manager’s contact, they only provided his name and refused to write it down, despite having a notepad right in front of them. Final Thoughts This resort does not provide 5-star service. The staff at the front desk and concierge were poorly trained and unwilling to assist guests. Instead of owning their mistakes and making things right, they brushed off legitimate concerns and dismissed their own miscommunication as irrelevant. If you’re looking for a true luxury experience, this is not the place. The service I received was more in line with a 1-star resort. I would not recommend staying here unless management significantly improves its customer service and accountability.

Carrie Arnold

We enjoyed our stay and Dream Sands Cancun so much. We came for a 3 night stay for a wedding for my nephew. From the moment we arrived we were so pleased with the staff and facilities. Everything was taken care of, our luggage to our room, champagne on arrival and a cool wash cloth after travel. Even though our room wasn’t ready upon arrival we were able to start our day and when it was ready we were impressed. The beach was beautiful. Fine white sand and shallow waters great for kids and adults alike. We loved the beach volleyball in the water! Our room was clean, well taken care of, comfortable and full of amenities. Fully stocked bar, washroom toiletries and a great view. The staff at the bars and restaurants were so friendly and always ready to help. We especially loved the swim up bar Manatee Bay. Aurelio was the best bartender. Always making sure our drinks were flowing and having great conversations. We also owe a special thank you to Alejandro. He was so helpful for my nephew’s wedding. So kind and hardworking. We had a lovely time. I also had the opportunity to visit the spa. We were blown away by the beautiful facilities. The steam room, the sauna, cold plunge, hot tub followed by a full body massage. It was heavenly. The staff in the spa were so lovely. It really was a gorgeous experience. With all that said, we can’t wait to come back to Dreams Sands in the meantime it will stay in our wonderful memories!

Stacey Buescher

We loved our stay and hated to leave! The one negative was the room was a bit small but outside of that it was perfect. The staff was so friendly and helpful. The beach, pool and food offerings were great. The beach was particularly good with both size, specific location for wind, etc and cleanliness. The entertainment staff was so fun with providing things to do throughout the day that accommodated all ages (Natalia, Leilani and Bryan!). We would absolutely go back.

M

We are staying in club preferred room and it literally feels like a big scam. This hotel is not Dreams it should be renamed to nightmares instead! This is one of the worst all inclusive we’ve been in last 10 years even compared with some budget options this is just the worst. The food choices in the buffet is extremely poor and food doesn’t look appetizing or appealing. There are barely any fruits. Watermelon is always half spoiled, apples and papaya, and sour pineapple that it? You must be kidding us. Places like Majestic, Riu, even dreams in Dominican have mangoes and other local fruits(berries, passion fruits, sapote ), bananas at least or grapes etc. - but not here. A lot of greasy and pork choices and quality is very low. Pools are cold and very worn down. Preferred pool is very very cold.in other pools - bunch of missing tiles and ceramic chips everywhere which is so dangerous especially for kids. One small jacuzzi with cloudy water that is just disgusting especially after noon. Service is hit miss but mostly miss. Entertainment is very basic. Kids club is very very basic and not very friendly. Rooms are small and dated with ugly patches in ceramic tiles etc. Railings are falling apart. The guy at the preferred beach location is running a scam where he books a chair and tells you it occupied and then charges guests to empty it? Management like hello? Where are you looking? Drinks are bad even in preferred areas because they use concentrated liquids that taste like soap and not juice. You can’t call it juice. Overall please don’t came here, there are so many good resorts in the area- this hotel needs a major renovation and completely revisit dining options. Otherwise it’s a mess and a shame. I can’t believe it’s part of Hyatt.

Marc Udelhofen

The service was great. That was probably the best part. The cafe was nice to be able to grab quick to go stuff, coffee, and ice cream. The food was decent. They do have a lot of activities and shows planned which was great. I’d say the rooms and the sewage smell was the worst part. There was a whole day at the pool entrance that they were pumping sewage and it smelled horrible. It was to the point that the kids didn’t want to swim. The aren’t enough beach chairs. I went down around 645 am one day to save our family chairs and every chair in the main area was taken. The rooms are small and our shower was clogged and wouldn’t drain. For the price it wasn’t horrible but it wasn’t great by any means.

Thomas Toguchi

Ignore the reviews on food and the hotel appearance. We're foodies and loved it! Overwhelmed by how good an all inclusive can be. Deserts are very disappointing, but the good food makes up for it. The hotel is beautiful. Ignore the reviews about needing renovations, etc. Don't go into the main pool without water shoes unless you want cuts from broken tiles.

Lisa Mcguire

Moon Palace never ceases to amaze me. It's one of my favorite places. The beach isn't carribean blue but they do all they can to mitigate seaweed on the beach and make it enjoyable. There are a few outstanding people I met and I would love to say thank you to : Louis waiter casa Mia Jesus waiter karaoke bar Loida unique day club Teresa and Israel butler's Jorge waiter Habibi Christopher waiter Habibi Monserrat Grand Spa Carolina waitress Gondola Guadalupe waitress Gondola

Caleb Cox

The stay was great right up until they told me at check out that they hadn't received my original payment and needed to charge my card for the whole stay a second time. Even though I could show them proof that the payment had cleared on my card 4 days before the stay, they refused to allow me to leave until I payed a second time. They promised to refund the second charge once they could contact the billing department (which doesn't open until after 9). Will update once I have (or don't have) a resolution. UPDATE: they have told me they issued the refund for the second payment. I still don't plan to return given they were preventing me from leaving until I paid them several thousand dollars that I did not owe them. To their credit: even through the issue with double charging me, their staff was friendly at every interaction. My elementary age kids loved the pools, although it was disappointing to only have one slide if you didn't upgrade to the grand. They were surprisingly attentive to my child's food allergies. Some of that was genuine, like offering to make her a special dessert, but some of it was just CYA, like making me sign that I was okay with the cross contamination risk if she got food from the buffet.

Robert & Amy Quigley

The staff were very friendly and helpful. The pickle ball courts were great and equipment solid to use. Unfortunately, there were several packs of high school boys in spring break. They were poorly behaved and noisy. I went to customer relations as they kept us up our first three night well passed 2 am. The guest relations stated they had other complaints and the room number and were aware of poor behaviour,”but were not responsible for the behavior of the guests” I asked even it has infringed on the experience and safety of the other guests, I have 3 daughters. They reiterated the statement. They offered to switch our rooms. When asked why should we have to move our 2 rooms instead of relocating the 1 room of boys they would not. I also asked to speak to a manager but never received a call. I had $350 dollar of resort credit that amazingly did not qualify for tours, photos or items that we purchases in the resort store. Would not recommend for families especially with teenage girls.

Kang Ko

The service is wonderful with many going out of their way to help. The food is delicious and the facilities are well maintained. The only thing that's not to my taste is actually how large it is and it's a little far from the beach. However, it's a great stay for families with young kids who are happy to stay at the resort and not worry about planning an itinerary.

Suresh Gadaum

We were staying in Nizuc for 5 nights and 6 days. After arrival, they forced us to take a tour of Grant hotel and they would give $500 Resort credit to spend. We had an appointment at 9.30am and they were trying to sell the Palace Elite program and made us sit till 5.30. They will never allow you to leave, they attack you the moment they know you can afford to buy their plan. Finally they made us to spend 10K(me and my friend) on their plan and they promised few benefits but when the contract came to sign after swiping the credit card, everything was incorrect. Excellent hotel Excellent Food Excellent Service I will recommend this hotel and I will go back but never attend their Grant tour or elite sales pitch. I give them 1 star because I lost one day for their sales pitch and 1 day to get refund. Please don't fall for their 500 Resort credit and go to their Palace Elite sales. Their treatment after they take your money is horrible and they treat you with disrespect. Moon palace Nizuc is great experience without their Grant tour Elite program sales pitch. Don't' fall for it. Enjoy you vacation...

Henrietta Coffie

Absolutely fun place to be.!!! If you’re looking for a place to have a good time look no further. As early as 11am we were checked into our room. The staff were so welcoming. The receptionist (Kenia) was so amazing- she upgraded our wristband because it was my birthday. Our room was also decorated and treated with a bottle of champagne as a birthday treat. Thank you so much Marcos. The day time pool parties were so lit. Not to mention the night themed parties. It was just good vibes and a non judgmental space. The staff in the restaurants/bars were so friendly. Leo, carol and Diego we appreciate y’all. We’ll definitely be back soon.

Michael Brown

The action and fun is the pool and the events every evening. They do a great job with with the entertainment and people enjoy dressing up for the theme nights . Food is very good for breakfast buffet, Sutra is consistently good for hibachi and lunch around the pool is great for fresh sushhi and burgers or hor dogs. Dinner is ok but great if premier member for the beech cook out or dinner at sky. The butler service was very good this trip. Azul was lovely and very attentive as our butler . People are friendly and will strike up conversations . This was our 4th trip. I recomend the tower as not only arecthe rooms nicer but its quieter.

Caprice Jones

My time and experience at Temptation Resort will be one to remember. I spent 5 days and 4 nights at this luxurious resort, where I was able to check in early at 12 instead of the usual 3. My Trendy Garden room was conveniently located near the gym, and I loved the modern rooms with automatic screens. The porch was perfect for relaxing with a book or simply taking in the surroundings. On my first night, I dined at the Flame restaurant and was blown away by the amazing steak, worth the extra cost. I absolutely adored the fresh buffet, especially the delicious fresh fruit. Those seeded grapes were so irresistible I just couldn't get enough of them! Navigating the resort was like a maze, but after 3 days, I finally got the hang of where everything was located. The poolside was like a playground for adults, and I appreciated the all-inclusive nature of the resort. For those thinking about booking a stay at Temptation Resort, I strongly suggest opting for the premier package - simply mention my name, Caprice, after you book. You won't be disappointed! I made the decision to upgrade to the premier package, and it was well worth it. This package provided me with access to a private jacuzzi, a more peaceful pool area, discounted rates for future stays, and at other locations. A special thank you to Angel for enhancing my experience during my stay! I also treated myself to a photo shoot with Provoke, capturing memories that will last a lifetime and a spa treatment that was very relaxing. I highly recommend doing a photoshoot at Temptation Resort to add some excitement to your stay, whether you're solo or with a partner. A big thank you to Zu for making my experience even more enjoyable & memorable! The concierge team, especially Manuel, was fantastic - always polite and ready to assist with any requests. During my stay, I went on a twelve-hour tour, and the concierge team made sure I was informed about the bus and even helped me locate a nearby grocery store. The Premier team was also a great help, answering any questions I had and assisting with booking reservations at the resort's restaurants. There were a couple of minor drawbacks during my stay. Firstly, the DJ in the evening seemed to only play house music, which limited the variety in the music selection. Additionally, the transition to my new room was not very convenient. I had to check out at 11 am. and wait until 3 pm. to move rooms, which made it feel like I had missed out on a whole day of my stay. Overall, my time at Temptation Resort was fantastic, thanks to the excellent staff and amenities.

Kriston Cherington

Our 5th trip! Always gets better. Kris Jones (sutra) is absolutely the best server we've ever had in any restaurant whether it be the US or Mexico! That guy should be a manager. Eddy at the quiet pool was amazing! Adolfo as well. Armando is an amazing bar tender too! Mish was by far the best server at bash! Javier was amazing at bash as well! Wendy at the sky bar is amazing! The food could improve, but the service from those people is top notch! Can't wait to go back. Carlos and Daniel with security are amazing at their jobs, they make us feel safe and welcome!

Daniel Udenze

My spouse and I were looking for a sexy and spicy getaway, and we stumbled upon Temptation Cancun while browsing on Expedia. We had pretty low expectations going in, especially after reading some mixed reviews—but to our surprise, it turned out to be a great experience! From the moment we arrived, the staff made us feel welcome. Emmanuel greeted us warmly and gave us a brief orientation, which was appreciated after a long day of travel—we were definitely hungry and ready to eat! One thing that caught us off guard, though, was the pressure to attend an hour-long presentation for the Premier Membership. It was presented as a mandatory session with a $40 deposit to hold our spot, which made us feel a bit uneasy. Thankfully, the morning staff was honest enough to clarify that it was completely optional. That transparency was appreciated. Our room was clean, comfortable, and had a very sexy vibe that set the mood for the nights ahead. The evening parties were definitely the highlight—very fun, flirtatious, and full of spicy performances that kept the energy high. Even though I’m not really into drinking, the party atmosphere was still enjoyable and welcoming. The food was also a pleasant surprise. We enjoyed both the Mexican dishes and the international buffet options, and the staff went out of their way to make sure we were taken care of—always helpful and friendly without expecting anything in return. One thing to note: as a couple in our late 20s and early 30s, we were hoping for a more younger crowd, but most guests seemed to be in their 50s on average. It made us feel a bit out of place at times, but we still made the most of it.

Maureen S

The hotel is very nice and very clean, the beach is an absolute disaster! There is no beach . What is there is covered in sea-weed they just keep Piling it up and if you want to venture into the rocky ocean you have to climb over the seaweed and it stinks! Nice stroll along the water not gonna happen so if walking is your thing this is not your hotel. The pool is very average , securing a chair each morning set your alarm. They also have this ridiculous policy of 30 minutes if your gone longer they put your belongings in the lost and found. You can’t even get breakfast in less than 30, The Cabana’s well if you want one bring your wallet because that’s the only way to ensure one it’s quite the little side hustle and while we were there one of there concierge’s got caught doing just that. Staff are very friendly and helpful and keep the resort very clean. Food is all right but had better at other Secrets. This one has one restaurant for the Preferred section and it was nice but the menu didn’t change for our entire stay. The remainder of restaurants are on the Breathless side which you have access to but the food is average but the steak house was good. Entertainment was nice they have different things going each night and there was good options, just not someone singing the same thing each day. Overall stay was a bit of a disappointment primarily because there is no beach and nowhere to move around when your lounger get to be too much.

Cathy Smuda

This place was absolutely amazing! We had exceptional care from all the staff. Many thanks to Mar (pool waitress), Daniel "Mikey" (pool attendant), Luis (at the preferred lounge), Luis (at the pool), also Juan & Adria. Everyone was helpful and extremely nice and made sure you were well taken care of. Food was exceptional, rooms were very clean and tidy. The shows were outstanding. We felt very welcome from the first day we arrived. We will definitely will be back, as I highly recommend this resort.

Claire B

Great place for vacation, the service was phenomenal, everyone seemed genuinely happy to help. Luis at the preferred club lounge was fantastic. The rooms were beautiful, romantic, and clean. The food was okay, there weren’t any reservations it was all first come first serve but we never waited more than an hour for a table, least favorite restaurant for service was the strip, best restaurant for food was silk and coquette. It was hard to schedule the activities if you didn’t wake up at 6am to schedule before anyone else. The last night we stayed the workers were very loud so we did not sleep well I am not sure if there was something going on or if generally people are drunk enough they don’t hear the clamoring but that was the most frustrating part, yelling and construction in the middle of the night.

Kevin Smiley

Our first resort experience was... not good. Let me start off by saying that your staff is amazing. You would have gotten a 1 star otherwise. The drinks are hit or miss in strength, we didn't come to drink anyway. But the food was awful. Our entire party fell victim to food borne illness. The meat we ate all tasted like it was hard frozen for a really long time, and thawed too quickly. Then, cooked poorly. Wait times for the restaurants is pretty long. The activities they offered are really geared to a much older crowd I believe. All in all, I don't believe we'll be back to any Secrets resorts in our future.

Barbara Bolt

We stayed on the Breathless side, but had access to the Secrets side. The pool staff at Secrets were amazing! Adrian, Daniel and Juan were top notch, very accommodating, kind, and made sure we had a chair to lounge in every day! Thank you for making our week a relaxing and enjoyable stay!

Sarena M

Had a very fun and relaxing trip at Excellence Riviera Cancun. Unfortunately my trip was short but the service provided here is impeccable. Staff is very attentive and polite. Since I have arrived the bell man who took in our luggage went the extra mile of showing what our room offers and answering questions that we had. They take great care of all their customers, it definitely cannot go unnoticed. All the staff I have interacted with were energetic and charismatic. It is truly above and beyond. They have scheduled activities throughout the day at the resort. My personal favorite was bingo because of the amazing host, Mark. Mark called himself King Bingo and made the game very enjoyable and fun with his playful jokes all while teaching then players some espanol! He really kept the pump up and his positive/funny energy is contagious. Overall, I would come to excellence rivieria again. The location is great, the resort is well-maintained and very cleanly. For this being being my first all-inclusive resort, it definitely did not disappoint.

Hollie Newnam

We love staying at the Excellence Riviera Cancun, we have been there at least 9 times. The moment you arrive you are greeted by friendly staff who make you feel special. I want to give a shout out to Leylan Velazquez, Guest Service Manager, who always pays attention to the smallest details to make our stay outstanding. She is one of first people we see when we arrive and she even takes time to say goodbye as we depart. Christian Pool, The Kitchen head waiter/manager, is always friendly and supportive of his staff. It is a pleasure to see how positive the staff work together. The rooms are very clean, the beds are comfortable, the entertainment is unique, and the grounds are beautiful. We want to thank all of the staff for caring so much about your guests!

Allison Rana

I can’t say enough amazing things about Excellence Riviera. The food was amazing, the entertainment was excellent, but the best thing about the resort is the staff and customer service. Every single person goes above and beyond to make your stay the best possible experience. Jesus at Agave was so kind and attentive. Marcello at the Lobster House was the best server we’ve ever had. He remembered our drinks and preferences from the first night of our trip three nights later. He made our stay truly special. My husband and I had such an amazing time. We’ll definitely return.

Joseph S

Excellent and beautiful stay overall, with elegant and spacious rooms and a relaxing atmosphere. Staff were wonderful and attentive across the board, from the lobby to the room service to the restaurants to the poolside service. Especially want to give a shout out to the restaurant Oregano, where the hostess Amelia, our server Edgar, and the manager Wendy went above and beyond to ensure terrific service for us. We enjoyed our visit there so much that we went back the following night just to get dessert. The resort is really fantastic in general, a great place for couples and groups (or solo travelers) to relax and unwind. Highly recommended!

Jennifer Short

We saved the best for last! Magna did not disappoint. The service was top notch, and Wilbrix was so kind and helpful. When my husband asked for a recommendation for a drink, he suggested an Old Fashioned, and it was perfect! I had the surf and turf, which was cooked to perfection. My husband had the Tomahawk, and exclaimed it was the best steak he's had in his life after literally every bite! We will be bacj tomorrow for our final dinner, and we already planning our next visit to Excellence Riviera Cancun!

Tori Clark

Great hotel and food but enormous and quite overwhelming complex. Lots for kids to do which was good. Only 15 mins from airport which was a bonus after a long flight. Lovely beach too, although not enough sun loungers especially at Easter when all the American families came for their spring break. They also have a no saving sunbed policy but it wasn't enforced at all and many saved beds whilst people had to sit on the sand which you wouldn't be too happy about after paying a substantial amount. All the staff were brilliant and really lovely. Booking dinner a bit stressful as can't do it till the day you arrive and hard to get earlier bookings if you have kids. Hotel beds were doubles which we felt were too small. They do try and upsell you lots of things though so a firm no needed sometimes! Joe's deck - Ishegar, Jose, Yasmeen and Elvis we're all stand out staff ❤️👏🏼

Minchan Kang

Had a very good time! Happy that we chose this place for stay. The one thing was that I did not feel the service was enough for the price we payed, but everything else was amazing and especially the food! The French fries were very soggy and the room service we ordered took a long time to come, but there are over 2000 hotels in this resort. We understand the wait. I hope we can come back next time because it was so much fun!

Sarah Beeson

I can not say enough good things about this resort, we went over Christmas and loved it so much we are going back in a couple of weeks. The rooms are great, the food is amazing and there is enough activities to keep everybody busy. There is something for every age. The water park is amazing!!!

Angèle Serré

I have been a member of Palace since 2010 and I have been to so many upgrade/update presentations in the last 15 years, that I feel compelled to warn others against signing these contracts. In my experience, with signing new agreements, I have lost benefits that I had and this is never mentioned to me. I think that by upgrading, I maintain the benefits I had and am getting better, but this has not been the case. They ask for your credit card to get the deposit before drawing up the contract. Then it is quite difficult when what is in the contract is different from what the salesperson promised. They also go very quickly over the contract and only point out the positives, while omitting the changes made to the membership, plus it is very small on the tablet and impossible to read all of it. They have now improved the process whereby you have 5 days to go over it and cancel, but at this time, you are most likely still on vacation, without access to a lawyer, and it is impossible to read the document on your phone. I went through this process in December and cancelled within 5 days. It took months before I could get my credit card reimbursed and I had to dispute the charges and get the credit card company involved. In the 15 yrs that I have been a member at Palace, they have also made changes to the benefits to members that weren't in writing, as well as using any writing in the contract that isn't explicit to their own interpretation (which differs from how things were), thereby lessening the value of the weeks that have already been purchased. I believe this is done because it leaves people wanting more and therefore more motivation to upgrade. Based on my experiences, I DO NOT recommend purchasing memberships with Palace.

Dana Knight

Beware of staff at the adult pool I took my 76- and 77-year-old parents to Mexico for the first time on March 9th, 2025. They have never left the US so they were a little nervous, but I re-assured them they would be fine, especially in a 5-star hotel. We arrived on 3/9, were shown to our rooms and had a great evening. The next morning we went to breakfast and then back to the room to change. There was an adult pool directly across from our rooms, so we decided to spend the day there. We arrived at the pool at 10:40AM. After grabbing some towels and settling in, we ordered a margarita followed by 3 bottles of water. After our second margarita we all 3 got into the pool and that’s pretty much where ALL 3 of us lost our memory. Our first margarita was at 11AM followed by a bottle of water. Our second drink was around 11:45AM and in the pool at noon. There are videos on my phone at 12:23 that none of us have any memory of and the last picture on my phone is at 1:08PM. My mother and father had both fallen and were extremely hurt and needed assistance. They asked what happened and I said we must have drank too much. Now mind you, I have no idea what time it is, what the hell happened and I am still drugged up answering their questions. It wasn’t until the next day when I could go back and look at all our phones and piece together as much information as possible. This was my 55th birthday so we all have many years of drinking under our belts. There is no way possible that all 3 of us would have been blacked out drunk in LESS than 1.5 hours, with a full belly, and a bottle of water in between those drinks. And on top it, we only had 2 drinks! And they are tiny drinks, in a little plastic soda cup. I have read 2 other posts where this exact same thing happened to other people at the same pool. Another couple got extremely hurt and customer service response was “they reviewed the CCTV and showed the other couple got hurt falling off a fence they climbed.” Instead, they should be looking at why that couple climbed the fence to begin with. It’s amazing what people will do when they have been drugged. And what is the reasoning. Pure entertainment? My parents were seriously hurt from their fall and could have been killed by these drugs. Customer service reached out to my parents the following day and out of fear my mother reported they were fine. I called them back and had them bring a wheel chair for my father who couldn’t walk since his fall. My mother was humiliated, and I thought best to bring this to their attention after I got them home to safely. I did mention this to the girl at check out and also wrote them an email asking them to look into the incident, watch the videos, and explain how this happened. I would have thought my parents would have been safe in a 5 star hotel but obviously I was wrong. I have spoken to many other people at this resort and they didn’t have any issues so it appears that only some people are targeted. This post is nothing but a warning that there are dishonest employees that work in this resort, especially at the adult pool (since this is now the 3rd reported incident in less than 6 months). If this is a place you have your heart set on visiting, BRING TEST strips and test every drink the staff brings you. And for Palace resorts, don’t send me a message about contacting you and how important safety is to your guests. I have already contacted you and if safety was important, this would have been addressed immediately. How many other unreported incidents have happened here? How many other people need to make the exact same claim before you look into the issue? If anyone was there on March 10th at the adult pool and can help us piece together more information, my email is dknight031070 at gmail dot com. Thank you to the American couple that helped us.