Marisol Rodriguez
I just had one of the best dining experiences thanks to the incredible service from the waitstaff Guadalupe,Maria,Ruben and Veronica. From the moment we walked in, we were welcomed with genuine smiles and friendly energy that set the tone for the entire evening.
Our waiters were attentive without being overbearing—checking in at just the right times, offering helpful recommendations, and making sure our glasses were never empty. They anticipated our needs before we even had to ask, which made the entire experience feel smooth and effortless.
What really stood out was the level of care and professionalism. You could tell they truly cared about making our night special, and it wasn’t just us—I watched them treat every table with the same kindness and attention.
It’s rare to come across service that feels both polished and personal, but that’s exactly what we received. Great food is always a plus, but great service is what makes you want to come back.
Big thanks to the team for making our stay so enjoyable!
Heather Yanez
When we checked in the girl and supervisor were not very nice or helpful. If you book a room with 2 beds, they don't guarantee it at check in and offer not apology or compensation of any sort. This was our 2nd time staying here, and will be our last. They have cheapened things since our last stay. You can't make dinner reservations every night, they limit it to 4 if you stay 7 nights (like us), and 1 if you are only there for a long weekend. Food is okay at the buffet. The beach is very small and rocky. They don't always follow the activity schedule, so you have to ask what is going on often. The general staff are friendly, nice, and helpful. There is only 1 pool. Shows are okay. Two of the nights they didn't have shows, instead they had karaoke and a silent party...so that was disappointing.
Tim Laychuk
Just spent a week at the Occidental Costa Cancún resort with my gf. We had a really good time, starting with LUIS, a consierge, who was great to deal with and very friendly.
The room was ok, with a very small balcony, but the A/C sure was nice.
The food at the Albatros buffet was ok, and was mostly different every meal time. The Mexican, Italian and SEAFOOD restaurants were great, along with the service. VANILLY, one of the service providers stood out, he was always happy, smiling, nice, and very attentive. 😊
The pool was huge and there was usually entertainment present. The beach and swim area were really good too. The only issue was smelling the boat or jetski exhaust could be a bit over powering.
We were really happy with the night show attractions and the lobby attractions too. The piano & saxophone players, and singers were all really good and definitely very enjoyable to watch.
We enjoyed the little market that was setup one evening by the pool too.
The friendliness, cleanliness and experience at this resort was great. I would recommend this resort to anyone. Thank you for a wonderful experience in Mexico. 🇲🇽
Martin Chatham
Just spent a lovely 2 weeks here at the Occidental Costa Cancún. I would like to say thank you to all the staff who work there and helped to give us a great holiday. In particular, Pedro who helped me with my booking and arranged THE best room in the hotel for me, Sheyla in Guest Services for her assistance, Adilena who did a wonderful job cleaning my room, Maria from the buffet restaurant who always greeted everyone with a beautiful smile and was so helpful, along with mi amigo Milli Vanilly the waiter, mi amigo, who was such a nice friendly helpful waiter there. Last but not least Sandra Cruz the lobby bar waitress, so hard working but always found time to share a laugh.
But really, everyone there worked like trojans, especially as we had the spring breakers there at the same time, thanks to the bar staff of both bars for fitting me in between serving all those shots and cocktails!
As the hotel is a little on the small side, it did feel a bit cramped when it was full but I still had a great time, and compliments to the cooks/chefs. Surprisingly good quality food and a reasonable variety to keep us interested, and the important thing, no stomach upsets whatsoever! And I lost count the number of nights I went to bed and woke up later with the lights still on as the bed was so comfortable!
I have to say this friendly, comfortable hotel gives fantastic value considering the room rates, so thanks very much and hope to see you all again sometime!
There was always a sunbed on the beach, and the sea was calm, clean and shallow. no more than chest high and had a sandy floor and a lifeguard on duty all day. I enjoyed watching the various boats coming and going from the small harbour next door. Very handy for the ferry to Isla Mujeres and other boat trips, though some might not like the very occasional whiff of diesel and petrol fumes.
Ericka Fergus
The description of this resort is very deceptive. The area for swimming is very very small. When I was trying to swim my hands were touching the sand as it is very shallow.
The food is good if you are a fan of fruits and vegetables. The seafood restaurant is really not that good. Also, if you do not eat pork, the selections of food is small.
The entertainment at night is a joke. Everything ends at 11 pm. after that you can hear a pin drop. I do not think this hotel is for young adults to have fun. In order to have fun you have to go into town at night and that is dangerous.....
Also, trust no one!
My Booking
