Allegro Cozumel

Allegra Thaler

I wouldn't go back to the place and I deeply regret booking. I thought it was funny that i have the same name. The staff has been the only pleasant/ lovely part of the experience. The front desk has been helpful and the restaurant staff has been kind and thoughtful. Room my room was placed by the entertainment and its unsleepably loud either with bad electronic music or a kids show.My room is nice enough, shower is hot. but the bedding doesn't smell clean. It smells likensome combination of BO and like they washed it and didn't dry it soon enough so it smells mildewy. I had to cover my face with my own clothes to sleep at night, which I was already kept up with loud noises from the entertainment. Food The food has been so awful. inedible like so bad and unpleasant to eat and made me sick. Things are clearly made with the idea we've already paid so they try to cut corners on quality everywhere. For lunch the only thing that was okay to eat were fries. I got a reservation to the italian restaurant which should have been better, the tiramisu was abhorrent the salmon made me sick. Half the food at the salad bar was so picked through there were no salads just some cheese. The issue i have is the hotel isn't near downtown Cozumel where there are other options so unless you leave you are stuck with very cheap/gross food, not good authentic mexican or solid international just bad. Safety I got a taxi to the ferry to see playa del carmen and asked if they could order one for me back to the hotel at night since uber doesn't work. as a solo female traveler i was nervous about getting into a random taxi and they said they don't do that on the way back. This is surprising for a 4 star hotel and would mean i wouldn't recommend it in the future. . Experience I came here for scuba and had early mornings and the loud entertainment was horrible, i thought i was staying at a 4 star resort and I would have been in better conditions on a single room at a hostel. The beach was good for easy scuba experiences and the pool seemed good though I didn't use it since I was going in thw ocean. I spoke to a guest who was told they couldn't walk at night because they have alligators on this part of the beach so even that's limited. The pools and beach are nice but its far from anything in cozumel and costs $20taxi+$20 ferry to get to playa del carmen. Its for retirees and families who don't want to leave the resort. both groups of guests have been nice and that's been pleasant but it's not a place I'd recommend for anyone I know.

Rachel Crooks

We came down for a wedding of about 40+ people. Some minor things could have been better planned out with the wedding but overall everything was great when it came to the location and service. We loved the beach and access to Iguanas across the street. Floricel was an amazing staff member and made the best peanut butter drink, which I need the recipe for! When it came to the staff by the water Arbey and Diego did awesome for activities. Everyone was great and friendly with our kids as well. Our house keeper did an amazing job as well! However, with the amount of rain, our roof did leak, so I do think that is something that should be looked into! Thanks for the great stay!

Shawna Moulton

Over it! Night 5 and looking forward to going home tomorrow. Started off terrible between TERRIBLE food and room location (right next to theatre/disco keeping us up 8pm-2am then again at 7am because same room was across from kids splash pad plus broken fan that was super noisy) we did get a room change which was helpful. Food on day 4, Monday was descent. The beach was beautiful and awesome. Bartenders at beach bar were good (Kevin!) Pool bar service was GARBAGE! Literally all sitting around on their phones avoiding serving. DIEGO IS THE BEST PART OF THIS RESORT!!! Period!!!!! He is the absolute best! Best personality! Best service! Fantastic entertainment! 5* for Diego. 3* for resort. We will not return. Tuesday night rock in roll entertainment was the fantastic - by far the best show. Tonight’s Italian restaurant never offered us drinks nor brought me a meal….my husband and son walked out of the restaurant to the bar to get us drinks. My husband and son had a really nice steak with sauce so I ordered the same. FIFTY minutes later when I asked yet again for the same meal they brought me a dry steak with zero sauce or seasoning. Which I guess can describe this place best…INCONSISTENT. To conclude, Diego was awesome! Drinks were good. Beach was beautiful. I like how thin the wrist bands are and that they’re keys to the room, AC in the room is great. Walls are paper thin (I’m up at 3 am listening to the guy a room over cough and snore - that’s ridiculous). Mariela - tues breakfast was awesome as well!

Tovah C

We had a lovely time at the Allegro Cozumel overall. The facilities: The resort is absolutely beautiful - the beach is clean and the water is exceptionally clear. The pools are also kept very clean and nice. The one thing to be aware of is that most evenings (after sunset) the beach would be closed for safety (typically because a crocodile had been spotted at another resort - as far as I could tell it never was at the Allegro). The management is very helpful - we had a few small issues (our door lock died and we were locked out) and they were resolved extremely promptly - one time before we even made it back from reception! You can easily rent a car onsite - we did this and had a very nice day touring the island. The staff: The staff were really lovely - Diego was a great activities director - his aqua aerobics class is so energizing, JD's zumba class was a lot of fun, and Marianne was wonderful! All of the folks working at the restaurants were kind, fun, and efficient. The rooms: The rooms were very nice - each room has a hammock on a covered porch. Aside from the very worst of the rain, the hammocks stayed dry. The only downside of the rooms were that the thatch roof seems to let in a lot of moisture. Both rooms we stayed in smelled of mildew/damp at times, and at the heaviest rain, the occasional drop would make it through the thatch. The food: Breakfast was definitely the highlight. Overall, I would say the food was underwhelming - especially if you don't eat meat. We went to the Mexican restaurant for both our reservations (you get one per 3 day stay) and it was much better than the buffet. Carlos, the head waiter, was very nice, as was Alfredo. This is definitely a family oriented resort - it got very quiet after about 10pm (when the show ended), and if you weren't going to the show, there wasn't much going on after about 8. If you're looking for a nice place to relax, this is a great choice. There's some nice wildlife (coatis, beautiful birds - including some flamingos flying over head, great fish to see at the beach), fun activities, and a beautiful resort.

Rylee Nedimyer

Diego was the best entertainer by far!! He made us all feel so welcome and was so fun and exciting! We had the best time playing games with him, and he always created a welcoming and inclusive and fun environment! If you are looking for a fun and connecting staff the allegro is definitely for you! Everyone deserves a chance to meet and hang out (especially playing volleyball) with Diego!!