Lillie Mezu
During our six-day stay, housekeeping skipped our room on one of the days, which was disappointing, as daily cleaning is a basic service expected at a hotel of this level.
As for the food, the buffet does not offer a wide variety of options, but the dishes available were flavorful and of acceptable quality, including the drinks. While the selection could be expanded, what is offered meets a reasonable standard.
The beach location is excellent, with easy and convenient access both from the rooms and other common areas. It was very comfortable to enjoy the beach without long walks or logistical challenges.
It’s worth mentioning that as national tourists, we have noticed on past visits a difference in the level of service between international and local guests. However, this time we did feel welcomed and treated warmly, which we truly appreciate. That said, there is still a noticeable preference in attention and service for international visitors.
The nightly entertainment has improved and now feels more varied and enjoyable. However, the instructions and hosting in English are quite limited, and we recommend hiring staff with stronger English-language skills, especially considering the large number of international guests.
In summary, the hotel provides a good overall experience, with strengths in food flavor, location, and accessibility. Still, it has key areas to work on, particularly daily room maintenance and ensuring equal, high-quality service for all guests, regardless of their origin.
Eric Chavez
The food and beach were amazing. The beach was one of the largest compared to other resorts. The rooms were surprisingly very sound proof and sleep was great as well. Service was very attentive, especially from the entertainment team. They all looked like they enjoyed what they do. The only thing that could improve would be the presence of the DJ in the discotheque. It was a great experience overall.
Jeffrey Seaberg
Absolutely incredible stay all around. This resort had everything we could have wanted to make our trip an amazing experience. Mary-Ann at the kids club is an all star. She is kind and patient and so friendly. My kids (5 and 9) loved the range of fun activities.
One tip for those with small kids - request a room further from the nightly entertainment, which can be quite loud if your kids go down early.
Additionally, JD, Diego and David were excellent and the life of the party. They were such fun MCs and always had such a great vibe. They clearly love what they do and they make sure everyone has a blast. Please just tell them to practice their beach volleyball more so they’re ready for me next time.
For scuba divers, this place is paradise with incredible reef just minutes away. Highly recommend Scuba Tony for serious divers, who will pick you up right from the pier.
Overall, absolutely incredible stay - we will be back.
Terrie Powell
Everything has been awesome
All the services offered were so good! We went to every show…very entertaining and fun. The interaction with the crowd was fun. David was a great emcee. Diego was great with all the activities on the beach. All the employees were very friendly and accommodating. I had an issue with my room a/c but was resolved immediately. And the next day I had a special gift delivered to my room for the inconvenience. Very much appreciated. Loved it all!!!
Luke Heppner
It’s been a few months since my family of 13 went on vacation, and after reflecting a little bit, I just have to rave about how accommodating this resort is for a huge group of people. The workers there also remembered our names and were very friendly! Beach volleyball was a blast if you didn’t have anything going on. There was more to do than I expected, we stayed busy the entire time, although if you wanted to relax you could do that as well. I think if you just know you want to go somewhere warm for a vacation, this is a perfect spot. Also it was not very loud or rowdy at night, which was nice.
My Booking
