Haniah B
The animation team was very good and entertaining. Marlen, Irving ,Lupita Arturo have very good skills in keeping the crowd active and entertained. A lot of activities are planned and they take care of their staff as well. The hotel itself is pretty well maintained. We had the privilege room which was more modernized. The room had ac which worked well and includes a fridge stocked with cold drinks such as 7up coke etc that is refuelled everyday by the cleaning staff. There is also a safe in the room if you want to keep your valuables away. The bathroom is very clean and big. The shower is spacious and has both a rain waterfall shower head and the normal shower head. The food is okay, I don’t know why people are expecting gourmet food. There’s pasta, soup, pizza, tacos etc. And if you’re really tired of the food, the hotel is located near this cute little area where you can see dolphins, a lot of restaurants, a lot of tourism. There’s the marina and a bunch of stuff to do around, you can swim with dolphins .You can rent a golf cart and drive around (not in the hotel but third party businesses). We went to the monkey sanctuary and the ride was organized. The workers at the lobby do a great job at redirecting people. When you first come in they are very welcoming and bring you a nice glass of juice. For the people complaining of the beach.. it’s not that bad. My partner and I aren’t afraid of a little bit of rocks and went in and snorkeling. Bring water shoes if you’re afraid. They give massages on the beach. They have a lot of entertaining activities throughout the day like aquatic Zumba, volleyball, live music etc. Even for kids, they have a lot of things and activities and the entertainers are very welcoming. We assisted their theatre every show they had and we loved it. I have attached pictures from our trip below for anybody interested.
Tanya Vert
We had a wonderful stay. The room was spotless and felt newly renovated, which made it very comfortable. The food was excellent, both at the buffets and the specialty restaurants. All the staff were kind, welcoming, and very helpful. The servers truly went out of their way to make our meals enjoyable, especially Rosa at Ayami Wok, who provided outstanding service (unfortunately, I don’t remember the names of the others, but everyone did an excellent job).
One of the highlights was swimming with tropical fish right at the resort’s beach, an unforgettable experience. Special thanks to Frida for arranging an early check-in, which made our arrival even better. Overall, it was a fantastic stay and a place we would happily return to.
Nicollette Sagsoz
We had dinner at the steakhouse and Ivan made it such a great experience. Hands down the best service we’ve had on the entire resort. He was attentive, friendly, and made us feel genuinely taken care of without being over the top. Everything flowed perfectly and it really made the night special. If you’re lucky enough to have Ivan as your server, you’re in for an amazing evening.
Rosemary Lee
Although the hotel is 20yr old; the property is super clean and well kept. When we went for dinner at the Steakhouse on the property; we had a fantastic waiter named Abraham who gave us top notch service. We couldn’t have asked for a better server than him.
The food overall at this resort was very good.; didn’t matter where you ate; at the buffet, at the Mexican restaurant or Japanese, it was all good!
Overall a great experience. My only pet peeve was that there were no mirrors in the room except in the bathroom. A second mirror in the room would have been perfecto.
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Collett Brehm
Everything was good! Alejandra Cejas helped us with our reservation when it got messed up. And everyone was very nice. The variety sushi and ramen were awesome. The main noodle dishes were pretty good. We all got the fried ice cream and mine was missing haha but it was a good laugh.
My Booking
