Tai Vu
Came here recently with my wife for our anniversary and loved it! The food and drinks were great and the entire staff were super helpful and friendly. Only downside would be the beach, it has a great beach area but unfortunately the seaweed has turned it brown so it’s not blue and vibrant like in some photos. If you’re into tennis and want to get some exercise in the morning, doing the tennis clinic with Alexis is a great way to get the day started! He was friendly, knowledgeable and overall a great instructor. He made sure everyone got pointers and improved their game while still having fun. Highly recommend checking out his clinics (even if you’re a complete beginner, he’s super welcoming!). Whatever he’s making, the resort should pay him more because of how great of an asset he is to the resort!
Megan Pacheco
I had the absolute pleasure of being served by Antonio during my stay at Excellence Resort, and he was truly outstanding! From the moment we met him, he went above and beyond to make sure every detail was perfect. He was incredibly attentive, professional, and warm, always anticipating our needs before we even had to ask.
Whether it was recommending the best dishes, making sure our drinks were always full, or simply checking in with a genuine smile, Antonio made our experience unforgettable. His dedication, kindness, and attention to detail elevated our trip and made us feel so well taken care of.
Excellence Resort is lucky to have someone like Antonio on their team—he is a true example of world-class service. We are so grateful for everything he did to make our stay special, and we will definitely be back, hoping to see him again!
Claire Anderson
We just had the best week ever! From start to finish, everything exceeded our expectations. The food was absolutely delicious every single day, with so many amazing and flavorful options. The activities were incredible — there was never a dull moment, and we loved being able to try new things while also relaxing in such a beautiful setting.
A special shout-out to Angelo and Diana for the gorgeous bracelets that will forever remind us of this trip — and for creating such a warm, welcoming space where we made the best of friends. And to Mark for the amazing exercise sessions — both the biking and water exercise classes were so much fun!! Their enthusiasm and kindness made such a big impact on our stay.
We can’t say enough good things about this resort. Everything from the staff to the food to the atmosphere made it truly unforgettable. We are already dreaming about our next visit!!!
Ashley Watkins
This was our first time staying at this resort and to say we are blown away wouldn’t be the half of it. Everything was perfect! The staff is very accommodating, and welcoming. It’s hard to name each and every one, but there was one that stood out to me and my husband. Javier was incredible! He is someone that clearly enjoys his job and it shows each and every day. He ALWAYS has a smile and cheerful to everyone he comes in contact with. His service was perfect, but his personality is what made the difference. He was focused on not only service but making us feel at home and simply happy to have him around.
Jennifer Mather (JMather)
⭐️⭐️⭐️⭐️⭐️ 5-Star Review
Excellence Cancun – A Truly Exceptional Stay
From start to finish, our experience at Excellence Cancun was nothing short of amazing. The resort is stunning, the food is fantastic, and every detail is thoughtfully designed to make your stay unforgettable.
What truly set our visit apart, though, was the incredible staff who made us feel like royalty every day.
🙌 Huge thanks to Enrique Somalia
Enrique went above and beyond with his exceptional service. He was warm, professional, and always anticipated our needs before we even asked. His attention to detail and friendly attitude made every interaction feel special. People like Enrique are the reason we will definitely return to Excellence Cancun!
💦 Shout-out to Cecilia at the pool
Cecilia worked tirelessly to make sure everyone was comfortable and cared for. Whether it was keeping towels stocked, helping guests with a smile, or staying on top of everything during busy hours—her dedication didn’t go unnoticed. Thank you, Cecilia, for your hard work and positive energy!
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If you’re considering a stay in Cancun, Excellence lives up to its name in every way. Beautiful property, impeccable service, and unforgettable people. Can’t wait to come back!
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