Bradley
We had a recent 5 night stay at Excellence Riveria Cancun. We enjoyed our stay and thought everyone there was fantastic, especially our morning tennis clinics with Alex.
We thought the food was great but was slightly disappointed that some of the restaurants took over two hours from start to finish. While this is a very minor complaint, it would be nice to limit dining to an hour or hour and a half.
Drinks and lounging were fantastic, wait staff in the excellence club were especially great. Staff would always be checking in to see if you needed anything, including your sunglasses being cleaned.
The beach was clean, staff would be manicuring it in the mornings before heavy use.
Rooms are starting to show their age but do not detract from the stay, but it would be nice to see an update.
Transportation between the resort and the airport was a breeze, so that was a relief to be able to get from the airport tarmac to the resort in a little over an hour. Overall, we really enjoyed our stay.
Haley Craigen
My husband and I recently stayed at Excellence Riviera Cancun for a much-needed getaway, and it exceeded every expectation we had. From the moment we arrived, the service, atmosphere, and attention to detail made us feel completely relaxed and taken care of.
The resort itself is absolutely beautiful — spotless grounds, stunning pools, incredible beach views, and amazing food at every restaurant we tried. Being all-inclusive made everything so easy and stress-free, and the quality of both the food and drinks was outstanding.
A special shoutout to our waitress, Elizabeth. She was attentive the entire time, always anticipating what we needed before we even had to ask. She remembered our preferences, checked on us frequently without ever being intrusive, and truly made us feel valued and welcomed. Her warm personality and exceptional service made our experience even more memorable.
We left feeling refreshed, spoiled, and already talking about when we can come back. Highly recommend to any couple looking for a luxurious, relaxing, and romantic escape!
Mike Craigen
My wife and I celebrated our anniversary at Excellence Riviera Cancun and to say “5 stars” doesn’t seem enough of a rating.
From the moment we stepped out of the pre-arranged transfer with Seasons to the minute we left we were welcomed, spoiled and given a true luxury all inclusive experience at this property.
The rooms are older and a bit outdated in style and amenities but you will hardly notice. Beds were incredibly comfortable, showers were smoking hot and spacious with great pressure and we were lucky enough to enjoy a jr swim up suite that was perfect for lounging and relaxing outside our room.
Every restaurant or dining experience we had was great. I’d recommend the Italian restaurant OREGANO and the amazing breakfast/lunch buffet at the Kitchen Table.
Above all, the treatment and attentiveness we received from ALL the staff on the grounds was simply what put it over the top. Led by our amazing server by the room Elizabeth, everyone was happy, pleasant and going above and beyond whenever they could.
Thank you Excellence!! We’ll never go anywhere else.
marie mcclay
This was one of my favorites stays of all time! And we have been in the Excellence Mexican family many many times.
Hugo- oh my, pampered me all week!!!!!
Arely- service at our swim up room excellent!
Chickie at breakfast buffet lovely service
Enrique- wine tasting experience a pleasure
Cecilia and Navi is in the spa!!!!!!! Much is gracias
Made the experience special!!!
Beach volleyball guy fun!
Exceptional friendliness and service exceptional everywhere
Already booked our return
One concern- the air fan in the room is loud
And some entertainment needs an upgrade
Such as legends show, too much karaoke, the acrobats cancelled
Chanel Ligon
The property is great! Super large, plenty of restaurants and bars, large and multiple pools! Unfortunately the food can be a little hit or miss but averages out to be very mid, nothing to write home about. The cocktails are extremely mediocre and the wine that’s available not for an additional charge is not good. If you like good food and drink then this place is not for you but it’s edible for sure! I enjoyed the planned activities and the staff were great and friendly! I had a swim up room, which was definitely a highlight and worth the upgrade. I would not go back because of the food situation but I could see why others may enjoy this hotel.
My Booking
