Stephanie Filer
The pros: The staff were top notch - especially Luis in the Preferred Lounge - he made the best drinks & had us walking past several bars just to get a drink from him. The food was good, the space was clean, the activities provided something for everyone, and the facility was small enough to get anywhere quickly but large enough to allow for 3 pools with different vibes & multiple restaurants. The free hydrotherapy that came with our package was nice. The infinity pools were gorgeous. The pool themes Thu-Sat were fun at the party bar. Go to Rosewater for breakfast & lunch vs. the buffet.
The cons: The room was close to construction that woke us up every morning at 7am & they were unable to re-accommodate us. The room service menu was extremely limited, especially compared to other resorts so that was a bummer, especially when there are gaps between when the pools stop serving food and when dinner starts. The taco bar covers that 2 hour gap but only if you eat meat.
We wished there was an easier place to keep track of all the stuff going on (kayaks from the beach, all the pop-up activities, etc. Even with the app & screen ads, we wish there was a full schedule on the TV or in the room to reference since the WiFi didn’t always make the app use possible and it was just a lot going on that we missed.
Overall, would definitely recommend & would return (as long as Luis is still there). :)
Julie Dean
Absolutely wonderful stay! I have been to the Cancun area several times and am always looking for the best resort for an affordable price. I was blown away with the service, food, and drinks here! Luis made the best Espresso martinis. Every staff member was incredibly helpful. I loved that the Secrets side is more relaxing and chill, but you can go to the Breathless side for more pool options and restaurants. The rooms are so clean and I loved the jacuzzi bath on the balcony. I know everyone mentions the seaweed on the beach but they do a great job cleaning it up every morning. Overall great resort!
Anthony Leidelmeyer
Fantastic Resort! Secrets property was beautiful. There are 2 resorts for the price of one. Breathless Riviera Cancun is part of the same property. Secrets is more upscale and quieter whereas Breathless is more about fun and more lively. Only Secrets reservations were allowed on that side. Best of both worlds. Food was excellent at Rosewater, Coquette French (best restaurant there), Nook Cafe (ice coffee drinks/Gelato), Strip Grill (get the filet, skip NY strip). Room was always super clean and staff VERY friendly. One of the best experiences was the hydrotherapy at the resort spa (included with some packages) was AMAZING. Another surprise was the live music by the pool. Blackhorse band is 2 guys playing guitar of popular songs and fun to sing along. And couple playing electric violin and electric guitar was wonderful. Only negative was the beach is a bit rocky and lots of seaweed left on the beach.
Bottomline = GO!
Exemplary Solutions Inc.
We are still at the resort and if it was not evening I would pack up and leave for another hotel! We upgraded to a master suite the room is spacious and balcony great. The room doors jammed so we were stuck inside the bedroom portion of
The room. Then the ceiling started leaking very bad. The staff were rude and refused to move us. Then today we find a cockroach in our room. No one has been sent to clean up or anything. It is a total disaster! We have stayed at so many secrets this is by far THE worst! Avoid avoid avoid
Heather French
This was my first experience with an all inclusive resort. Overall, the experience was very good. I’d like to praise the kind and hardworking waitstaff and service workers. I’ve never had my room cleaned and organized to such an extent. Everyone who worked there was so kind. I’m a light sleeper and I never heard another neighbor. The pool music seeped into the room but it stopped around 10pm so it was no bother. The food tasted very corporate which was acceptable but not exceptional. There were obvious corners cut with building the entire property and no attention to detail such as sloppy mud work etc, like you’d see in any new giant corporate chain. It gave a sad aspect but it is to be expected from modern corporate colonialism cash grabbing. I went because of a wedding and wouldn’t spend my money on it again, but if it is your thing, do it.
My Booking
