Jean
My boyfriend and I just finished our stay here for 5 nights as my birthday trip & we had a great time! Daniel with the concierge was amazing, always made sure our stay was running smoothly. I did a ton of research before booking & it was everything I wanted! Food was great, we never had a bad meal but definitely preferred Spumante & Rosewater. The buffet was always good too & we loved the midnight tacos! We stayed on the secrets side mostly we loved the pool, service was consistent & fast. We sat on the beach one morning and had a great view. Our room was perfect & housekeeping was great we had no complaints. The view was everything from sunrise to sunset, we booked an ocean view & would do the same again! The drinks were always strong but enjoyable, we loved stopping in the preferred lounge for some mimosas in the morning. The shows were very entertaining too, we saw the neon show & magic show. Overall we'd definitely recommend and we'd stay again! Remember to tip well the staff are so hard working!
Melanie Navarro
We recently stayed at Secrets Riviera Cancun, and overall, we had a good time—but it wasn’t our favorite Secrets resort. We’ve stayed at other Secrets properties that offered a more elevated and seamless experience.
While the resort is nice, there were several situations and areas that, if handled differently, could have made this stay much better. Maintenance, along with attention to small details and consistency in service, are areas that could use improvement. It wasn’t bad by any means, just not as great as we’ve come to expect from the brand.
That said, what truly made a difference during our stay was the exceptional service from certain team members who went above and beyond:
• Luis – Bellman
• Yesenia – Rosewater waitress
• Lusein – Rosewater waiter
• Mar – Preferred Pool
• Jesus – Preferred Lobby Bar
• Alberto – Rosewater
• Aladin – French restaurant
• Enrique – Preferred Bar
Special shout-out to Lusein, Yesenia, and Mar — they truly stood out with their attentiveness, warmth, and professionalism. They are valuable employees and made a noticeable positive impact on our experience.
Overall, we enjoyed our time, but we hope to see improvements that align this property more closely with the high standards we’ve experienced at other Secrets resorts.
federico castillo
Our wedding was a dream come true! Everything was perfectly timed, beautiful, and stress-free. Araly, our coordinator, went above and beyond—even helping pin up the dress on the big day. The MC brought great energy, the DJ crushed it, and the food was phenomenal. Special shoutout to Luis at the resort for keeping the vibes high with fun activities throughout our stay.
If you’re planning to get married here—trust the process, trust your coordinator, and pick the violinist for the cocktail hour.
Thank me later!
Billiegee
I stayed at the resort a week before Thanksgiving. I have been to Cancun dozens of times and this is the best overall resort that I have stayed at. The food was very excellent and the layout of the the resort was very inviting. What made this resort so special was the staff. Luis and Andre, the pool activities personnel, were the best I have experienced in a long time. They made a point to speak to every guest around the pool and always asking if there is anything we could do to make my stay better. Cruz and Urbana, the pool waiters, were the best, always making sure I was taken care of. Daniel and Marco, the pool concierges, were always providing fresh towels and always assisting everyone at the pool with their umbrellas and chairs. My favorite waiter was Lucian at the buffet. He always set us at our favorite table and remembered our drinks order religiously. My only criticism would be the ocean. At this time of year it was murky and not pleasant to be in. I’ve stayed at all exclusive places over 30 times and this is the first time I’ve written a review. I can’t say enough good stuff about this Resort. The Breathless Side of the resort was nice but a little loud for my taste. Specialty restaurants were outstanding and I didn’t have to wait long to be seated. I strongly recommend staying here and hope to be back soon
Bill from Iowa
Brandon Crooks
Worst dining experience we've ever had at an all-inclusive resort.
The Good: The room was pretty good, the resort and pool area were nice, and the shows were enjoyable.
The Problem - Dining:
Night 1 - Asian Restaurant: Service was mediocre. We had to flag down our waiter multiple times for drinks and water, and food took forever to arrive. The food quality was decent, at least.
Day 2 - Lunch at Rosewater: The only restaurant with consistently good service throughout our stay. Food came out quickly.
Day 2 - Pool Service: Always great staff, but food orders took approximately 90 minutes to arrive every single day.
Night 2 - Italian Restaurant: Our waiter was nowhere to be found. We couldn't get wine refills or even a single water refill. I got up multiple times to search for our waiter and request help from other staff members. The food was fine, but the service was subpar.
Night 2 - Room Service: The late-night menu was very disappointing with no Mexican food options. Our order arrived 45 minutes later than expected and was not good.
Day 3 - Breakfast at Rosewater: The kitchen was backed up badly. Food took an hour from ordering to arrival, though service was acceptable.
Night 3 - Mexican Restaurant: We arrived at 7:30 for a table of six and were told there would be a 50-minute wait. We returned at 8:20 and were told another 15 minutes, then another 10 minutes. At 8:45, we were finally seated—at a 4-person booth meant for 6 people. We were cramped and sweating in the corner. I had to get up and argue with staff to move us to one of the several available 6-8 person tables. Once moved, it took an extreme amount of time to get our food, and we struggled to get drink and water refills. The food was not worth any of the hassle.
One Bright Spot - The Buffet: The buffet was fine, and drink/water service there was actually fast.
Day 4 - Pizza Place by the Ocean: It took over 45 minutes to get a personal pizza. Other guests would walk up, skip the line, and grab pizzas waiting at the counter for delivery. We went offsite for dinner that night at Harry's (highly recommend).
Bottom Line: This was probably the worst dining experience at any resort I've ever visited.
My Booking
