Ab Mouallem
Amazing experience. This was one of the best resorts we've been to. Rooms were spacious and nicely appointed. We had an ocean view, and there was a hot tub on the balcony. Restaurant food variety was impressive. The service staff were awesome {Mar, Cruz, Amara, Luis (Preferred Club) and Steven on the E Team}. There was a fair bit of seaweed on the shore, so ocean swimming was limited. One of the nicest features is that if you want to party, then you have access to the Breathless side of the resort and if you want to be more laid back then you can find that at the Secrets side of the resort.
Lukas Schmidt
We visited Secrets Riviera Cancun in March 2024 and VERY much enjoyed our stay. Hotel complex and facilities are modern and well maintained. Rooms are spacious and quiet at night. The flexibility of choosing day in day out between the rather relaxing Secrets pool with its Rosewater restaurant or the action-packed Breathless with its diversity of restaurants is great. We mostly stayed at the Secrets facilities, because pool and service was better, but food and beverages are good quality and delicious everywhere. For dinner the asian restaurant Silk City was the one we liked and visited most.
Staff was also exceptionally friendly and helpful all around. Deserving a particularly positive mentioning are Shelly for her great yoga class at the beach, Steven from the entertainment team with his light-hearted attitude, Mar for keeping us supplied with everything we need at the pool, Juan Carlos for solving every question in no time at all and Leti for great cocktails at the Preferred club.
What could be improved is first and foremost the inevitable seaweed problem (not the hotels fault and they keep removing it from the beach, but that doesn't help - we stayed at the pool most of the time). A lot less problematic but still worthy of mentioning is that the number of daybeds at the Secrets pool is pretty limited and people keep reserving it early in the morning. If you want a good spot, you have to play that game as well.
All in all we had a great time and really liked the hotel, especially thanks to great people working there.
Henry Tin
The stay here was one of the most memorable because the service we received was pleasant from the moment we arrived. Cold towels to cool off from the flight, a brief tour into our suite to all room service needs from a touch of a panel (tablet) in the suite. My favorite restaurant has got to be Rosewater due to its elegance and its proximity to the open beach, not to mention the excellent service going above and beyond especially from Eric (the one with the slick-back-hair)
Everyone was mostly friendly and of course there were some not so friendly ones too. But my overall experience here was pleasant and relaxing.
Lori Paladino
This resort is a little gem and although a smaller property, the people made it FANTASTIC! Truly appreciated our upgraded swim out room on rainy days, especially with drink service by Edwin. The Breathless resort nextdoor made it feel more expensive but honestly we loved the quiet side of Secrets. Luis in the preferred lounge made our trip! Sergio our concierge went above and beyond. Mar by the pool was pure JOY. And Esther in the French restaurant had a smile to last a lifetime 😁. The beach is small but adequate. Unfortunately a lot of wind and seaweed kept us from enjoying it, but we loved the property so much we didn't miss it ...and we're beach people! The food overall was better than expected, especially the buffet that was fresh and clean. The entire property felt welcoming and clean. Well done Secrets Staff, you won us over! We will definitely return!
Jenna Senko
My husband and I stayed here for a little getaway to relax and unwind. From the moment we got there the service was amazing. The room was very nice and clean. We ate at several restaurants including Rosewater and the others were located on the Breathless side. All of the food was very good! The people were so nice and made you feel pampered at all times. The pool was amazing and the perfect temperature! By the time I was about to finish one drink a server would be by to offer me another right away. The water aerobics by David were super fun and refreshing! The bar for the preferred secrets side had the best drinks! I feel like all of the staff really wanted to ensure you were having the best time. It is so beautiful there! The beach is more like a Florida beach and not the pretty blue color like the Caribbean water you think of and you can’t really swim in the ocean but I honestly didn’t mind because it was so relaxing at the pool. It’s nice to stay on the secrets side because if you want to go to the breathless side and party you can but otherwise you can just stay and relax. The breathless people cannot come to the secrets side which is good because it stays quiet. Also I loved the entertainment in the evenings from the Valentine’s Day show to the saxophone player and the live music during the day by the pool. My favorite lunch spot was the wood fire pizza made by Ceasar. It was so delicious. We had an excellent stay!
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