Keri Mucicko
Our family of 4 enjoyed a week’s vacation along with 4 other families. Check in was fairly smooth, we had to wait for our rooms as our flight arrived earlier than check in - but they allowed us to go and eat and enjoy the amenities until we could get room keys. The resort has beautiful landscaping, great food, and excellent entertainment. The grounds were immaculately maintained. Every single staff member that we interacted with was pleasant. Our favourite servers were Isreal and Julio - they really went the extra mile to make our dinners so enjoyable. We stayed at Tropical, the poolside entertainment by Alex, Arie, Lise, and more, really kept the energy up along the pools edge. This made for excellent days in the sunshine with lots of laughs! We have absolutely no complaints, the complex has everything you need. We would definitely return to this resort and look into more Barceló resorts as they maintain impeccable standards. Thanks for a great vacation!!
HLESC
Beautiful buffet lots of selection and the servers are amazing luz Guzman
The rooms are clean. The service is amazing. I have been coming here for six years now I love this place. There’s always lots of food lots of selection. There is always something to do here they have a casino. They have a sports bar with bowling and mini golf. Lots of things to do. The sports bar is also open 24 hours a day, which is nice. The ocean is amazing. The pool water now is actually a decent temperature where before it was like ice water.
The only thing I would probably say is the entertainment in the pool area is lacking. They have a lot of good things like yoga and pool yoga. They do have some games that they play by the pool, but they put a cap on only between 7 to 10 people can join and they do tend to gear towards the younger people and they don’t do any games that maybe older people can play. It would also be great if they played more of their Mexican music when no games are going on, after all, we are in Mexico
But I will definitely be back next year. This place is amazing.
Chef Menajem Peretz
It’s my first time outside of Playa del Carmen, and although I’m not really crazy about big hotels, the experience here was great. The pool and the beach are top-notch, and the grounds are truly beautiful overall.
The rooms could use a little update — just small details, but the space itself is huge inside.
I really missed having good coffee in the morning, something many other resorts offer.
The food was okay, though a bit too creamy and with almost no red meat options. Good, but it could definitely be better.
Would I come back? Maybe — it’s a great place for groups, and again, the beach is a huge plus.
Kelly Jensen
I just got home from 10 days here and it was awesome! The hotel and grounds were beautiful. We spent a lot of time at the pool, which is also beautiful and well maintained. The activity staff at the pool were great! The food was good, Japanese was a really fun place to go. The steakhouse was also very good. The buffet was good, but got a little old after 10 days.
I want to give a special shout out to Fernando, a member of the bell staff. When I arrived on November 16 I was using a walker due to a back injury. Fernando saw me and ran across the lobby to help me. He got me a wheel chair for my stay, came around in a cart and picked us and our luggage up, and drove us to our room and pushed me in with the wheel chair. Fernando was really great and I'm so grateful to him for making my trip easier.
Overall a great trip and I will definitely be going back!
Simone Maduro
Title: Deeply Disappointed – Unsafe Food and No Accountability
My fiancé and I stayed at this resort from April 23 to May 6 while attending the Dr. Joe Dispenza seminar. We looked forward to relaxing for a few days afterward, but unfortunately, our experience was ruined by how the hotel handled a serious situation.
On our second day, my fiancé bit into a rock hidden in his salad, breaking his tooth in half. We immediately went to the front desk to report it. The staff member called the manager, who seemed nervous and dismissive. She implied that my fiancé was lying and refused to take responsibility. I speak Spanish, so there was no misunderstanding about what had happened. After almost an hour of back-and-forth, the only help she offered was a couple of Advil pills and a form to sign.
The next day, when the pain worsened, we insisted on seeing a doctor at the resort. The doctor was professional and confirmed that his tooth was severely damaged, prescribing medication for the remainder of our stay. Before we left, the general manager met with us, apologized, and promised to file a report with their insurance. He said we’d receive follow-up information.
It’s now been over five months, and despite multiple emails and WhatsApp messages, we’ve heard nothing back. My fiancé had to pay $1,000 out of pocket to repair his tooth—even with insurance.
This resort showed no accountability, no empathy, and no sense of responsibility for what happened on their property. What started as a dream vacation turned into an extremely disappointing experience filled with disrespect, delays, and broken promises.
**** As you can see they replied with vague wording. They have not answered the numerous e-mails and messages we sent them.
Although they promised to at least support us by sending it to the insurance due to the fact it was the hotels fault.
They could have addressed the issue when it happened in a kind a quick way..
I have been there twice for a seminar. Thank goodness the seminar is also given in many other locations. We wont be back.
My Booking
