Chef Menajem Peretz
It’s my first time outside of Playa del Carmen, and although I’m not really crazy about big hotels, the experience here was great. The pool and the beach are top-notch, and the grounds are truly beautiful overall.
The rooms could use a little update — just small details, but the space itself is huge inside.
I really missed having good coffee in the morning, something many other resorts offer.
The food was okay, though a bit too creamy and with almost no red meat options. Good, but it could definitely be better.
Would I come back? Maybe — it’s a great place for groups, and again, the beach is a huge plus.
Simone Maduro
Title: Deeply Disappointed – Unsafe Food and No Accountability
My fiancé and I stayed at this resort from April 23 to May 6 while attending the Dr. Joe Dispenza seminar. We looked forward to relaxing for a few days afterward, but unfortunately, our experience was ruined by how the hotel handled a serious situation.
On our second day, my fiancé bit into a rock hidden in his salad, breaking his tooth in half. We immediately went to the front desk to report it. The staff member called the manager, who seemed nervous and dismissive. She implied that my fiancé was lying and refused to take responsibility. I speak Spanish, so there was no misunderstanding about what had happened. After almost an hour of back-and-forth, the only help she offered was a couple of Advil pills and a form to sign.
The next day, when the pain worsened, we insisted on seeing a doctor at the resort. The doctor was professional and confirmed that his tooth was severely damaged, prescribing medication for the remainder of our stay. Before we left, the general manager met with us, apologized, and promised to file a report with their insurance. He said we’d receive follow-up information.
It’s now been over five months, and despite multiple emails and WhatsApp messages, we’ve heard nothing back. My fiancé had to pay $1,000 out of pocket to repair his tooth—even with insurance.
This resort showed no accountability, no empathy, and no sense of responsibility for what happened on their property. What started as a dream vacation turned into an extremely disappointing experience filled with disrespect, delays, and broken promises.
**** As you can see they replied with vague wording. They have not answered the numerous e-mails and messages we sent them.
Although they promised to at least support us by sending it to the insurance due to the fact it was the hotels fault.
They could have addressed the issue when it happened in a kind a quick way..
I have been there twice for a seminar. Thank goodness the seminar is also given in many other locations. We wont be back.
Janie Riche
Great vacation the put us in a room with two double beds but the next day they offered us the king we had asked for when booking. They were very friendly and helpful. Even broke our 1000 peso bill for us. The resort is clean, safe, comfortable. Nice pools, beach area, variety of foods. I would definitely stay here again.
Natasha Haq
Great resort with lots to do! The food taste at the buffet could use some improvement (more flavour such as spices and herbs) but the à la carte restaurants are wonderful with great service.
The best part of this resort is fantastic beach at the Maya Beach. Lots of fish and crystal clear, turquoise coloured calm water. The resorts itself are in immaculate state - clean, tidy and stunningly beautiful!
Kay Jay
very fun and lots of options for food!!!
Teresa Chable gave us excellent service at the Tropical buffet. She was so sweet, and helped make sure our time was amazing! I highly recommend coming to this resort! Everybody is welcoming and there's plenty to do!
My Booking
