Kelly Jensen
I just got home from 10 days here and it was awesome! The hotel and grounds were beautiful. We spent a lot of time at the pool, which is also beautiful and well maintained. The activity staff at the pool were great! The food was good, Japanese was a really fun place to go. The steakhouse was also very good. The buffet was good, but got a little old after 10 days.
I want to give a special shout out to Fernando, a member of the bell staff. When I arrived on November 16 I was using a walker due to a back injury. Fernando saw me and ran across the lobby to help me. He got me a wheel chair for my stay, came around in a cart and picked us and our luggage up, and drove us to our room and pushed me in with the wheel chair. Fernando was really great and I'm so grateful to him for making my trip easier.
Overall a great trip and I will definitely be going back!
Chef Menajem Peretz
It’s my first time outside of Playa del Carmen, and although I’m not really crazy about big hotels, the experience here was great. The pool and the beach are top-notch, and the grounds are truly beautiful overall.
The rooms could use a little update — just small details, but the space itself is huge inside.
I really missed having good coffee in the morning, something many other resorts offer.
The food was okay, though a bit too creamy and with almost no red meat options. Good, but it could definitely be better.
Would I come back? Maybe — it’s a great place for groups, and again, the beach is a huge plus.
Ernesto Perez Viyella
Beautiful place. There’s not much to say. The reviews and descriptions speak for themselves. I don’t think I’ll ever go to another hotel chain in México because this one will for sure be hard to top. Amazing food, service and entertainment. Not much to say because again, it was just that exceptional. Shout out to Daniela when booking the restaurants and shout out to Manuel and Isabel in entertainment. Abrazos desde el norte hermanos.
Dariia Fediuk
We had an amazing experience at Barceló Maya. Teresa Chable was incredibly kind, attentive, and always ready to help with anything we needed. Her warm attitude made our stay even better.
Grill Palmeras also impressed us — delicious food, great service, and a very friendly atmosphere.
Thank you for making our vacation so comfortable and memorable!
Simone Maduro
Title: Deeply Disappointed – Unsafe Food and No Accountability
My fiancé and I stayed at this resort from April 23 to May 6 while attending the Dr. Joe Dispenza seminar. We looked forward to relaxing for a few days afterward, but unfortunately, our experience was ruined by how the hotel handled a serious situation.
On our second day, my fiancé bit into a rock hidden in his salad, breaking his tooth in half. We immediately went to the front desk to report it. The staff member called the manager, who seemed nervous and dismissive. She implied that my fiancé was lying and refused to take responsibility. I speak Spanish, so there was no misunderstanding about what had happened. After almost an hour of back-and-forth, the only help she offered was a couple of Advil pills and a form to sign.
The next day, when the pain worsened, we insisted on seeing a doctor at the resort. The doctor was professional and confirmed that his tooth was severely damaged, prescribing medication for the remainder of our stay. Before we left, the general manager met with us, apologized, and promised to file a report with their insurance. He said we’d receive follow-up information.
It’s now been over five months, and despite multiple emails and WhatsApp messages, we’ve heard nothing back. My fiancé had to pay $1,000 out of pocket to repair his tooth—even with insurance.
This resort showed no accountability, no empathy, and no sense of responsibility for what happened on their property. What started as a dream vacation turned into an extremely disappointing experience filled with disrespect, delays, and broken promises.
**** As you can see they replied with vague wording. They have not answered the numerous e-mails and messages we sent them.
Although they promised to at least support us by sending it to the insurance due to the fact it was the hotels fault.
They could have addressed the issue when it happened in a kind a quick way..
I have been there twice for a seminar. Thank goodness the seminar is also given in many other locations. We wont be back.
My Booking
