Chef Menajem Peretz
It’s my first time outside of Playa del Carmen, and although I’m not really crazy about big hotels, the experience here was great. The pool and the beach are top-notch, and the grounds are truly beautiful overall.
The rooms could use a little update — just small details, but the space itself is huge inside.
I really missed having good coffee in the morning, something many other resorts offer.
The food was okay, though a bit too creamy and with almost no red meat options. Good, but it could definitely be better.
Would I come back? Maybe — it’s a great place for groups, and again, the beach is a huge plus.
Simone Maduro
Title: Deeply Disappointed – Unsafe Food and No Accountability
My fiancé and I stayed at this resort from April 23 to May 6 while attending the Dr. Joe Dispenza seminar. We looked forward to relaxing for a few days afterward, but unfortunately, our experience was ruined by how the hotel handled a serious situation.
On our second day, my fiancé bit into a rock hidden in his salad, breaking his tooth in half. We immediately went to the front desk to report it. The staff member called the manager, who seemed nervous and dismissive. She implied that my fiancé was lying and refused to take responsibility. I speak Spanish, so there was no misunderstanding about what had happened. After almost an hour of back-and-forth, the only help she offered was a couple of Advil pills and a form to sign.
The next day, when the pain worsened, we insisted on seeing a doctor at the resort. The doctor was professional and confirmed that his tooth was severely damaged, prescribing medication for the remainder of our stay. Before we left, the general manager met with us, apologized, and promised to file a report with their insurance. He said we’d receive follow-up information.
It’s now been over five months, and despite multiple emails and WhatsApp messages, we’ve heard nothing back. My fiancé had to pay $1,000 out of pocket to repair his tooth—even with insurance.
This resort showed no accountability, no empathy, and no sense of responsibility for what happened on their property. What started as a dream vacation turned into an extremely disappointing experience filled with disrespect, delays, and broken promises.
Saul Osorio
Barcelo Buffet tropical
-Citlaly Arriaga
The service was excellent. Very well attended. The staff’s customer service was through the roof. Very intuitive with our needs especially for the family as well as the food has been spectacular.
David Ebert
Our waiter Jorge Morales was absolutely fantastic!!! Tended to our every need. Explained the menu with precision. Was extremely attentive and made my family and I feel more than welcome! 10/10 would recommend. Promote him to manager por favor!!!
Gaetz Barrie
We had the absolute pleasure of being served by Jorge at Santa Fe Steakhouse during our stay at the Barcelo Maya Resort, and he truly made our dining experience unforgettable. From the moment we were seated, Jorge greeted us with a warm, genuine smile and immediately made us feel welcomed and taken care of.
His attentiveness, professionalism, and friendly demeanor stood out right away. He anticipated our needs before we even had to ask and provided thoughtful recommendations that perfectly matched our tastes. The food was fantastic, but Jorge’s exceptional service elevated the entire evening to a whole new level.
It’s rare to find someone who brings so much passion and care to their work, and Jorge did just that. He was not only an incredible server but also a genuinely kind and engaging person. If you’re dining at Santa Fe, we highly recommend asking for Jorge — he’ll make your night one to remember.
Thank you, Jorge, for going above and beyond!
My Booking
