Amanda Jewson
We had an amazing stay at The Fives Oceanfront! The atmosphere is gorgeous, the rooms are beautiful, and the whole property has such a relaxing, upscale vibe. Our group of 11 traveled together, and every single person loved it.
The restaurants were fun and delicious—although only two were open during our stay, so meals felt a bit repetitive by the end. Thankfully, the town right outside the resort is incredible, with tons of great food and things to explore.
The absolute stars of our experience were Hair (server), Hugo, Victor the bartender, and Gabriela. They truly made our trip unforgettable with their kindness, energy, and exceptional service.
As for booking a large group, it was effortless and completely stress-free, which I really appreciated.
Overall, we loved our time here and would absolutely recommend it!
Mark Allwein
This is our second stay at a Fives property and definitely not our last! We absolutely adore vacationing in Mexico and, at this point, we can’t imagine staying anywhere else.
Diego and Candido from the concierge staff absolutely pampered us and took care of every request we could think of—from scheduling massages and meals to making sure our room was exactly the way we wanted it. They make you feel like you are part of the family the minute you check-in. It's truly a masterclass in hospitality!
Abraham, Gabby, Sergio, and the entire wait staff are incredibly attentive, kind, and hardworking. It truly is some of the best service you’ll find anywhere. The food is not just amazing “for an all-inclusive” – it’s amazing, period. From Mexican to Caribbean, steak to Italian, they do it all, and they do it beautifully. The drinks are strong and delicious—the best mango margarita around, hands down.
The hotel grounds are stunning, and the oceanfront property in particular is exquisitely relaxing. Our room was perfectly appointed, spotless, comfortable, and exactly what we hoped for.
We’re already planning our return for Spring Break and a family reunion this summer. We've spent many years visiting different resorts throughout Mexico, and at this point there's no reason to go anywhere else. Do yourself a favor and just book something at any one of the Fives properties!
Jacques Guy
Our first time at The Fives Oceanfront in Puerto Morelos, and up to now it has been a very positive and enjoyable experience. At the reception, Lilia greeted us as we were family and coordinated our check-in and orientation at the hotel in a timely fashion. Then we met Yoe at the reception of the RoMarley restaurant. She always has a smile and helps us with our requests for seating. Up to now the servers at all three locations where food is served are all courteous and are always willing to make our meals a pleasurable experience. Thank you Jesus, Advel, Gabriel, Elvis, Giovanni, Antonio , Karla and all the others who help them.
I was able to thank Perro, one the chefs and complimented on the quality, flavor and presentation of every meal we have had up to now, a real culinary experience. Managers Joseph and Luis are working alongside the staff to help the guests to have an enjoyable meal.
Gustavo, the animation coordinator, is a gentleman. Some activities that we attended like the culinary session, bracelet weaving, candle making are ways for us to enjoy and discover some treasures of Mexico.
I am sorry that I cannot name all of the team members who work very hard to make our stay memorable. Thank you to all of you, housekeeping, bartenders, the 3 persons cleaning the beach, the greeters and all other staff members for delivering such wonderful services to us and all the guests.
katherine grothaus
Location was perfection. Atmosphere of the resort was calm and peaceful yet fun and vibrant. The rooms were beautiful and always clean and stocked. I do believe the value of the hotel and its experiences is consistent with the price. Noise level was not a problem, could always hear the waves at night especially. Service was IMPECCABLE, no notes. Candy and Gabbie rocked. The amenities were also very nice and we used them, the hot tub being our favorite!
Christian Fadoju
From start to end The Fives Oceanfront team were so professional, supportive and made our honeymoon stay one to truly remember. We had the all-inclusive option.
The room was spacious, clean and perfect for our stay with a private balcony. The cleaning service is great and can be daily for a change of towels and bedding.
The Ro Marley Beach House was the best and served unique breakfast and lunch dishes with a Carribbean twist. The dinner served had a variety of options including Italian style cuisines, a choice of sushi or Ro Marley's Carribbean cuisine. Everything was served fresh to order with a great selection of alcoholic drinks. Many all inclusive hotels I have stayed previously make the mistake of serving food in a buffet style which causes cross contamination and consequently spreads sickness among the stayers. The Fives Oceanfront did this right!
A special shout-out to the servers Yoe, Abraham, Gabriel, Hair, Elvis, Luciano, Antonio (and all of them I have failed to mention) for being so attentive when taking food orders and serving drinks and personable with humour and our bad attempts at speaking Spanish.
I think it is worth exploring various options for exploring outside of Puerto Morelos. As the town is around 30-40mins south of Cancun. I found it cheaper to source my own taxi service by arranging separately. Also, close to Puerto Morelos town are excursion providers to Chichen-Itza as well as Tulum-Coba, Isla Mujeres and other spots for affordable all-day trips. The hotel does offer excursions and activities for those who prefer in-house service.
The hotel is quiet from after 11pm as there is no late night drinks service. This was perfect for us jetlagged travellers to catch up on our sleep.
I can only commend The Fives Oceanfront team and staying at this wonderful hotel. Me and my wife have never felt so relaxed and destressed from the hustle and bustle of our city lives. We were provided with such a high quality of customer service during our honeymoon.
We recommend for an amazing stay.
Bravo team!
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