Sydney Martin
We had an incredible stay at The Fives Oceanfront Riviera Maya! The resort is beautiful, and it’s clear that the staff truly cares about making every guest feel welcome and valued.
A huge thank you to Gustavo from the wellness program—he was so kind, positive, and patient, and the activities he led were an absolute blast.
Angel and Rodrigo were the best bartenders we’ve ever met on vacation—quick, efficient, and so fun to talk to. We genuinely looked forward to seeing them every day, and their service was outstanding.
Miguel, Fernando, and Javier at Romarley Rooftop were a joy to visit—they were always kind, attentive, and friendly, going above and beyond to provide exceptional service.
At Romarley Beach House, Leonardo, Fernando, Christian, Esteban, Eudwardo, and Ian were equally amazing—so attentive to our needs and making us feel truly cared for.
At El Mare, Cristobal and Giovanni provided excellent service, and Francisco was very flexible and accommodating to our needs.
Alfredo at the spa was wonderful, giving us a demo massage for our neck and back—we’ll definitely be booking with him again next time!
All of the reception staff, including Cynthia, Lilia, Alex, and Luigi, were outstanding and made check-in and our stay seamless.
It’s very clear that The Fives has an amazing team who genuinely care about their guests. We’re sure we’re missing some names because there were so many staff members who left a lasting impression on us. Thank you for making our stay unforgettable—we can’t wait to come back!
Nathan La Pointe
We just want to say a huge thank you to the amazing staff at your resort. Gustavo from the wellness program was so kind, patient, and positive we had such a blast participating in the activities. Angel and Rodrigo were incredible bartenders: always quick, efficient, and fun to chat with. They introduced us to so many drink we would otherwise have never known about. We genuinely looked forward to seeing them every day.
Miguel, Fernando, and Javier at the Romarley rooftop were an absolute joy friendly, attentive, and always going above and beyond. Leonardo, Fernando, Christian, Esteban, Eudwardo, and Ian at the Romarley Beach House also made our visits so enjoyable, always checking in and accommodating our needs. Joseph especially made our cabana lunch seamless so we didn’t miss a moment of relaxation, which we really appreciated.
Cristobal and Giovanni at El Mare consistently delivered excellent service, while Francisco was flexible and attentive to our requests. Alfredo at the spa generously gave a demo massage for my neck and back, we’ll definitely be booking with him next time! The reception team, including Cynthia, Lilia, Alex, and Luigi, were also outstanding. We know we’re likely missing names, as so many staff left a lasting impression on us.
Honestly, we had no plans to return to this resort we usually enjoy exploring new destinations, but because of the incredible team and their thoughtful touches, we would absolutely come back. For my girlfriend’s birthday, the staff delivered a cake to our room with a card, and at dinner at El Mare, they brought out a sparkler with dessert. Those moments made the celebration extra special and truly memorable.
Thank you again to everyone for making our stay so wonderful, it’s clear that your staff genuinely care about the guest experience, and it really shows.
Chris Beene
Our server in the restaurant we dined for the most part was Fernando. He was excellent in every way, communication, service, dedication to his position. He went out of his way to make sure we were taken care of in every way, every time. I can say the same for the other waiters we had, but when he was working his shift,we asked to be sit at his station because we knew the service was going to be great. The best restaurant we ate at while we were here was the downstairs ground floor restaurant Romarley. The food was always great, better to our dining preference that compares to back home. Overall this was a good resort,we had some problems, but everything was addressed so all is good! Will recommend to anyone if you just want to relax, it doesn't have activities like most, but that's the kind of resort it is, the staff went out of their way to accommodate.
hassan choueib
We stayed at this resort for a week, and the experience was outstanding from start to finish. From the moment we arrived, we were greeted by Diego, who truly made our stay seamless. He ensured that every single request we had was taken care of, and honestly, I can’t say enough good things about him. His level of service, attention to detail, and genuine care went far beyond expectations.
Yoe is an incredible soul who consistently went above and beyond in everything she did, always with a smile and great energy. Giovanni was also extremely helpful at La Mare restaurant, where the food deserves a solid 10/10—absolutely exceptional.
Overall, the level of service at this resort is unlike anything I’ve experienced before. The food is outstanding, the staff is remarkable, and the beach is one of the nicest I’ve seen. I highly recommend this resort and would not hesitate to return.
Samantha Guillory
The hotel is beautiful, the restaurants serve delicious food, I especially loved the Ro Marley one. Coffee and pan and water readily available. The aesthetic is gorgeous, especially the pools and design….the ocean views on one side and city and tree line views on the other side. The service was impeccable. Shout out to Candido! Alejandra as well. Diego. Yoe! Really everyone here was amazing and treated us so kindly and well and made us feel welcome.
My Booking
