Steven Paton
Mariana was absolutely outstanding during our stay at Royal Hideaway. From the moment we arrived, she went above and beyond to make every event feel thoughtful, seamless, and genuinely special.
As part of the event staff, she handled everything with incredible attention to detail—whether it was coordinating logistics behind the scenes or personally checking in to make sure guests were comfortable and having a great time. Her energy is warm, professional, and effortlessly organized. She anticipated needs before we even had to ask and somehow made even the smallest details feel elevated.
Karaoke night was a highlight of our trip, and that was entirely thanks to Mariana. She brought contagious enthusiasm, kept the crowd engaged, encouraged even the shyest guests to participate, and somehow made the whole night feel like a private party. The vibe was fun, inclusive, and perfectly run—no awkward downtime, just nonstop laughs and great energy.
Royal Hideaway is fortunate to have her—she is a true asset to the team and one of the main reasons our experience was so memorable.
Ann Reid
Beautiful, laid back adults only resort! Although every staff member deserves praise a shoutout to a couple…Yessica and Carlos in the grill. Yessica served us 3 different times with always a smile and warm greeting! They are both assets to the company! Felix and Arturo during check in and check out…explaining everything to us and showing us different areas in the resort! Eduardo around the pool for his prompt and great service! Candy for her great housekeeping always making sure we had fresh towels and extra coffee pods! Ricki, our concierge, who was always available to answer my questions! He even does a walk around the pool to make sure everything is going well! Absolutely all of the bartenders and servers who work extremely hard ensuring you fully enjoy your vacation! Would love to give them all individual praise! Thank you! Oh and let’s not forget about sweet Lucy on the beach! She is a resident stray who just shows up every now and then, doesn’t beg and is extremely gentle and friendly! Give her a pat on the head and a drink of water, and maybe a slice of bacon from breakfast! Lol
We read a few negative reviews prior to our trip and were a bit concerned but soon realized some people just like to complain! Pool chairs can be a bit of a challenge to get if you’re not an early riser but there are always loads available at the beach with the same waiter service. Plus a nice ocean breeze and shade or sun if you want!
Seaweed seems to be an issue however those guys work relentlessly to ensure it is cleaned up as much as possible! The ocean is warm and clear and you can walk for miles on the beach if you choose!
Food was excellent in all restaurants although I have to say spices and ventanas were our least favourite. In ventanas even our waiter noticed our food was overdone and apologized. We never did go to any of the shows but that was more our choice than any timing issue. There is a lovely bar at the base of the main building that has some later entertainment and cozy outdoor seating that is a great spot to have a late cocktail. No, this is not a roudy, party type of adults only, and definitely an older crowd so if you want a party spot, keep looking.
Our room was clean, comfortable and a great balcony with a view of the ocean and pool area. We will definitely be returning! Thank you for an amazing vacation!
Frank Muzika
From the moment we arrived, everything exceeded our expectations. The food was outstanding — not your typical all-inclusive fare. Every restaurant we tried was fresh, flavorful, and beautifully presented. There were so many options that we never got bored, and even the buffet felt high quality.
The beach is truly stunning — soft sand, crystal-clear water, and plenty of space to relax without feeling crowded. The pool area was just as impressive: spotless, perfectly maintained, and a great mix of lively energy and relaxing vibes depending on what you’re looking for.
What truly made this trip unforgettable, though, was the staff. Every single person we interacted with was warm, attentive, and genuinely happy to help. A very special shoutout to Mariana and Amos — they went above and beyond to make our stay special. Their kindness, professionalism, and attention to detail did not go unnoticed and made a huge difference in our experience.
If you’re considering this resort, don’t hesitate. Five stars all the way — we can’t wait to come back!
Nancy van Tellingen
My friends and I have been vacationing at The Royal Hideaway for over 20 years. The location on the beach is perfect and the grounds are very well maintained with beautiful landscaping and lush vegetation. We just returned from a week stay and had a wonderful time. We stayed in Villa 24 and our concierge was Sucel Sanchez, she was wonderful and very attentive. She arranged our dinner reservations and helped with our requests. She made a point to introduce herself on our first day and we enjoyed our dealings with her.
The animation team was a lot of fun at the pool and with the various outdoor activities. We enjoyed our interactions with Mariana, Roberto and Amos. They were friendly and enthusiastic and very helpful at all times.
We ate our breakfasts and lunches at the Patio and Spices. The waiters we particularly enjoyed were Rudy and Lidia.
The concierge service at the Patio was not as efficient as in the past and the hostesses were not as enthusiastic as we have experienced in the past. We understand that it is a busy position and people are always asking questions of them, but a smile goes a long way........
As always the waiters around the pool and beach were wonderful. We also want to compliment the valets in the front who welcome us back every year like we are old friends, they are wonderful and very accommodating with our luggage and taxi requests.
The food was wonderful as always. We particularly enjoyed Azia, Palazzo and Ventanas, the presentation and the service is always perfect. We really enjoyed the entertainment this year. There was something going on each night and we enjoyed the variety and the music that was provided. The week went by too fast and we were sad to see it end. See you next year!
The 3 Amigas - Nancy, Joanne and Nina!
Lucie Levine
My family and I stayed here last month and had the BEST time. We had genuinely 0 problems the whole time we were there. Everything was impeccably clean, the service was OUTSTANDING, the food was great, and the activities/things to do on the resort were amazing.
We mostly stayed on the resort, we did one excursion and the man at the excursion desk was so helpful!
Couple shoutouts to some of their phenomenal staff
Alexa was the best fun club staff member; taught us a lot of fun crafts and was so nice to see a friendly face
Carlos Quintal and Godoy at the Grill and Oliviero at Spices were maybe the best servers we had the entire time we were there!
Dayna and Gabriella (our concierge) were both so great at checking in, and taking the time to introduce themselves.
Guadeloupe at the spa may be the best masseuse EVER.
If you are unsure of it to stay here, I would 10000% recommend. It's a wonderful, relaxing resort and I can't wait to be back (hopefully soon!)!
My Booking
