Etienne Roets
Our stay at Royal Hideaway Playacar was absolutely wonderful! The resort itself is stunning – beautifully maintained grounds, lush greenery, and a peaceful atmosphere that makes it easy to relax the moment you arrive. The location couldn’t be better, with a gorgeous beach and easy access to Playa del Carmen’s shops and attractions.
Our room was spacious, clean, and very comfortable – perfect for unwinding after a day in the sun. The staff truly made our stay exceptional; everyone we encountered was warm, attentive, and eager to help with anything we needed.
The food was fantastic with plenty of variety, though a few dishes could use a bit more flavor at times. Still, the overall dining experience was excellent, and we appreciated the high quality and presentation of every meal.
Only downside was the limited nightly entertainment.
Overall, Royal Hideaway Playacar is a beautiful, relaxing resort with top-notch service and a fantastic location. We left feeling refreshed and would definitely come back again!
Oscar
Ok let’s make a simple review because everything was above perfect.
Staff, always with a smile making you comfortable super professional to name a few thank you Roberto (animator) Alexa, Alexi, Carlos, Victor, Ulises, Julian, and the great host Yuliana and Kathya and so on. Thank you for everything you are the best. Our concierge Cipriano was super patience and very professional.
Food, perfect as much as you want with nice finest restaurants. If you expect lobster very single day just remember how much you paid for the entire package and you will definitely see that you cannot ask for more.
Drinks as many you want, all brands all day. It was amazing.
Please don’t forget to leave tips they deserved.
Hotel, excellent is not a brand new hotel,but is vey well care. Surroundings are amazing it looks like you are in the middle of the paradise too much green and an artificial river with two main pools in front of the beach and a few private small pools with jacuzzi yo spend time with your love.
Like I said we travel a lot and this place is in our list to come back.
Thank you to all of you from your friends Oscar and Maria.
Rob
The resort is beautiful, on the beach, with nice and clean rooms. The staff is very helpful and friendly. The only reason for four instead of five stars are the included dinners and shows are all by reservation through the concierge, and everything was fully booked until 2130. The stay was incredible and worth coming again
Brandon Fransky
Great place, spent 7 nights here for our honeymoon, food is amazing drinks were good. The semi private pools are a bonus as well. The only negative things I have is that the room always had a musty smell to it until we covered the drains with towels, also for a couples resort we only kept getting one coffee mug put in our room, and we also after the 3rd day not as much refreshments were being put in pur room even when we would leave extra things for the cleaners, also we really notice that if you speak Spanish you get a little more attention from the servers and the resort staff, at times we felt really our of place when in a restaurant those how could speak Spanish would get extra time at their tables. Overall I would love to come back and tell friends to come as well. I've always gone to Dominican Republic, this was my first time in Mexico and will never go anywhere else.
Jason Demers
We spent 10 days at Royal Hideaway Playacar and had a truly wonderful experience. The resort is peaceful and beautifully maintained, with a fantastic beachfront and a relaxed, adults-only vibe. The beds were super comfortable, making it easy to unwind after fun-filled days.
The food was great overall, though a bit inconsistent at times. That said, there were some real highlights: the grilled octopus available at several restaurants was excellent, the mole sauce at Spices was rich and flavorful, and the beersicle dessert at Spices was a fun surprise!
The real stars of our stay were the staff. Huge shoutout to Gabriela, the best concierge we’ve ever had—attentive, kind, and incredibly helpful. And we can’t thank the activities team enough: Roberto, Carlos, Raul, and Anna brought amazing energy and made every day fun with games, activities, and smiles.
We left with great memories and would definitely recommend Royal Hideaway Playacar to anyone looking for a relaxing and enjoyable vacation in Playa del Carmen.
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