Brooke
Dreams Tulum was an overall spectacular experience, the staff was a 10/10. Edwin at the bar, Reyes at the pool and Saturnino were exceptional. Very kind people and amazing service. The hotel itself is gorgeous and the food is amazing. I recommend the chicken consommé.
Thank you so much, such a fun time!
Fabio Patino
My stay at this resort was great. The location was beautiful, resort was huge, nice rooms, and the service from the staff was amazing. Everyone was so nice. Also Isabella from the concierge desk went above and beyond to make sure our stay was special. She helped me set up my proposal to my now fiancée. She was in constant communication with me about how and when to set things up. She was incredible.
Paul Bizzaro
We have been here the past 4 days (7/28/25 - 7/31/25) and have not had the best experience. The staff and people are great! Great service & friendly people!! Food has just been okay. The worst part about the experience is the dress code to go eat. You are at a beach/pool resort and men can't wear sleeveless shirts to go eat anywhere. I understand proper attire but not being able to go from the pool with dry clothes to eat is ridiculous. Now if this place was an immaculate, top notch food, and up to date resort; sure I get the dress code. This is not the type of resort that should have a "dress code". There has also been a wait at every restaurant we tried to go to. We also arrived at the resort at around 1pm knowing that check-in was around 3pm we knew we would have to wait; but not getting our room till 6:30pm was just not acceptable!! I do not recommend Dreams Cancun. 😐
Sarah Caudill
The service at the Preferred Breakfast is fast, friendly and efficient. They always make my family feel special. Edgar always has a smile, has a great sense of humor and make the experience personable. He has memorized our breakfast order and makes us feel special. The staff members that bring the food out are attentive and always in a good mood. The mimosas are amazing, with a nice touch of a cherry and blueberry. They keep us coming back for more! Very well done.
Tabetha Cross
We had the most incredible stay at Dreams Tulum! From the moment we arrived, the staff went above and beyond to make us feel welcomed, celebrated and cared for. We were there for a birthday trip, and it was clear they remembered that detail—so many of the team members greeted us by name and made the experience feel extra personal.
Special shoutouts to Benito, who brought us the best drinks by the pool all week—always with a smile and perfect timing. Edgar hosted our tequila tasting and quickly became a familiar face and friend throughout our stay. We looked forward to seeing him every day!
Omar and Eric took amazing care of us each night during dinner. Their service was top-notch, and they always made sure we had everything we needed. At the hibachi restaurant, Aurelio was so much fun to sit with while he prepared our meal—we laughed so much and had a great time.
Miguel from the photography team was incredibly friendly and talented. He took gorgeous photos that became special keepsakes from our trip.
We stayed in the adults-only room section of the resort, and it was peaceful, clean and absolutely beautiful. Our room was recently updated, stayed cool and comfortable in the evenings and we had no issues throughout the stay.
The staff truly made our experience unforgettable. Thank you, Dreams Tulum, for giving us a week full of sunshine, celebration and memories we’ll be talking about for years!
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