Maspalomas

Rafał (Rougheee)

We’ve just returned from our 8-day holiday. The staff were very polite and helpful. The hotel itself does deserve its three stars. The rooms are quite spacious, regularly cleaned, beds comfy (could have been joined permanently to avoid sliding apart). The portable air-conditioning unit requires leaving the balcony door open and is quite noisy. With all the noisy entertainment on the stage by the pool one just wants to keep the windows shut to enjoy some silence. We were provided with the All inclusive option: the food was quite tasty but of average quality ingredients. Luckily, there were many options to choose from so everyone should find something to please their palate. We have only tried breakfast and dinner meals as at the time of lunch menu or pool bar snacks we were away sightseeing or enjoying the beach. The location is okay, exactly as described on the website. The free beach bus could run more frequently though. It’d be great if the pool and jacuzzi areas were available until 9p.m. We didn’t get the chance to use them more than 3 times throughout our whole stay because of such short opening hours. The lifts need more attention and the room doors that are far from soundproof. On the whole, it was a very pleasant stay.

Michael

No other words but excellent! Nice clean hotel with very friendly and always helpful staff. We don't do all-inclusive very often, but it's a lot easier with 2 young children, but it was by far the best all-inclusive food we have had! Endless choice and always something different every day. Also, lovely fresh, thin based pizza is available all day from the snack bar along with salad and other snacks. The bottom pool is always lovely and warm, and a great little kids pool and kids club to the rear of the hotel. Had a great room that always had the sun on the balcony and nice views over the pool. Great entertainment on a night and a good mixture of music playing through the day. Little kids' arcade area was handy for nighttime. Only 1 negative was that the gym was very basic, which could do with a bigger room and some more weight lifting equipment. Will definitely visit again!

Sarah Goddard

Dani and Johny & team were great with the kids, kids club in general was good, maybe have some more structure events like treasure hunt they loved that, and giant jenga. Pools and facilities lovely. Food good. Pool bar had good selection of snacks and drinks. Also plenty of loungers and chairs. Only thing is distance from the beach but we were aware we’d have to rely on shuttle bus.

Judi Ryan

We can't fault the hotel in general. If your idea of heaven is lying by the pool in the sun all day then this is a great place to stay but for us the negatives were the location and our room location. We enjoy walking to the lighthouse daily but the hotel was too far for a comfortable walk, there was a free bus and the local bus and taxis but we enjoy the exercise, also we like to stay on the patio/terrace and don't go near the pool but our room was in blockD and the patio was is shade all day we did ask to be moved and the hotel did move us to a sunnier room. The positives hugely outweighed the negatives. The rooms were very nice and comfy, the food was full of choice and tasty, every meal there was always chefs cooking fresh as well as the preprepared food. There was always good daily and evening entertainment and the staff were great. We would not come back but only because of the location if we didn't want our daily walk we would be back in a flash.

SC

Mirador Maspalomas has an excellent location - however, the hotel requires you to wear a wrist band if you opt for all-inclusive. Unfortunately, the staff were unapologetic and did not provide alternative solutions when asked about alternative ways to demonstrate that we'd paid for all-inclusive (for instance, the receipt, keycard and suchlike). If you're someone who has skin allergies or rashes - or simply do not like to wear a wrist band for hygiene or aesthetic reasons, I strongly recommend discussing this early on with the staff or seeking alternative hotels that offer flexibility with this. For the avoidance of doubt, my 1-star for service is not reflective necessarily on what went well - true service standards emerge when something doesn't go as 'expected' and how staff approaches this situation. In this instance, staff fell short of flexibility and empathy and I will not be opting to stay here again.

Becci Rosemin

Fantastic Family Stay – Animation Team Were 5 Stars! We had a great stay here! The animation team truly made the holiday—they were absolutely 5*—so friendly, energetic, and always getting everyone involved. There were loads of activities throughout the day for both kids and adults, which kept us all entertained from morning to night. The pool area was lovely with plenty of sunbeds available, so no need to rush out early. Just a heads-up: no inflatables or ball games are allowed in the pool, which was a bit of a shame for the kids, but it did make for a more relaxing atmosphere. The food was good with lots of variety, though it would have been nice if it was served a bit warmer or on hot plates. Still, we always found something we enjoyed. Our room was perfect for our family of five—two bedrooms gave us plenty of space, and it was cleaned daily, which we really appreciated.

Susan Brown

Family friendly hotel, 10/15 min walk from lighthouse. Return visit this year, two bed units are great size, room facilities good (no kitchen area). Rooms serviced everyday. A number of pools across the resort, main suites pool our preferred location. Pool bar open all day with snacks, and a lively but not intrusive animation team providing adult and child friendly entertainment all day. Bingo to yoga to cocktail making to water polo etc. Same team often do the evening entertainment (kids disco followed by show at 930pm) which again is family friendly. Animation team are immensely friendly. Board options range from b&b to all inclusive, buffet style restaurant.

Jamie Craig

Like others we had a fantastic stay and would definitely stay here again. All the credit to the animation team and cleaners is absolutely deserved - thanks. Not seen others commenting but the dunes walk arranged on site is brilliant. The few choice was brilliant but I'd agree that it could/should be hotter. I tended to go for the freshly cooked things. Thanks to all.

D

Great week spent here. The room was clean and the bed very comfortable. We had half board and the food selection was truly amazing. (I’ve put on a few pounds I’m sure!) The pool area was lovely and clean and the team of entertainers throughout the day were so enthusiastic. The evening entertainment was brilliant! I wasn’t expecting it to be so good! So all in all it was a fantastic week. Lots of fun for the kids with Duni & Dunita!

Aidan Tudge

I think the negative reviews of Dunas says more about the people writing them then the resort. It was good, clean with nice facilities and good staff. The food on offer was great they try to cater for everyone and everything and have themed nights. If you don’t have all inclusive there is free fizzy water available to help your self at all times, and the drinks are cheap anyway. They all gave us a little treat in our room for my birthday which was lovely. The gyms were also good with one having a cable machine/dumbbells and the other having a good squat rack (both had bikes & running machines). As part of the resort there was also a cycle hire place with top end road bikes available which was fun to explore the island on. Something which is also notable was the walk to the beach, there is a shuttle bus but the walk was just right (around 1km) down a peaceful path which doesn’t go near a road. Overall we had a great week here thank you! (There are also cats roaming the resort which they try to feed and look after as best they can)

jean-bernard spinoit

Hotel is nice and infrastructures are OK but unfortunately, we had a very nasty surprise once we had to settle our bills as we figured out that what they told us orally did not match what they ultimately bill. We ended up with paying 300 euros more than what they told orally. They even invoiced a buffet for our 1 year old daughter (that obviously did not eat a thing). Managed to negotiate to something a bit closer to what was told us initially but still ended paying much more than expected. Best advice is to thoroughly check all invoices! Their attitude also was despicable (where they told us that we misunderstood their policy...). So we will not be back due to these commercial practices.

Veit Appelt

Best choice even for families and for all generations. Super mixture of Spanish Germany Managment for real 5 Star service. Priviled direct position to the dunes aside the Meloneras nightlife. Quite nights sleep with open windows. Super breakfast and dinner. Clean rooms. European guest spectre with a major part from Germany Austria Switzerland.

Travelling Doc

Having booked directly with the hotel and having stayed here a few years ago, I would have thought there would be some benefit of loyalty but instead was treated with none! This time, I was given Room 203 on the ground floor—a basic room with an incredibly dated interior, complete with an old 80s carpet. The view from the balcony was awful: a kids’ playground to the left, the car park and roof in front, and the pool to the right. Unhappy with the room, we raised our concerns with reception. After waiting 40 minutes, the room manager, Miguel, informed us there was “nothing they could do.” Fortunately, during that wait, we found an alternative place to stay. The customer service was disappointing on several fronts: 1. For a direct booking, a hotel should recognize guest loyalty ( having stayed in the hotel previously and also in the Gran Residencia, the sister hotel) by providing the best available room in the selected category. Although we were told there were similar rooms on higher floors, they wouldn’t accommodate us. 2. Despite voicing our displeasure, they showed no genuine effort to address our issue. Given this poor treatment, I won’t be returning to Palm Beach or Gran Residences, despite having been a loyal visitor to both.”

Michelle Anne

We visit this hotel regularly to fill up our warmth tank for autumn, winter, and spring. Amazing beach-side, desert dune-side wandering, highly accessible walk-able lively shopping and entertainment plaza, plethora of sea-side restaurants; Hotel spa, selection of saunas, gym, outdoor pool sections, traditional outdoor games, childrens playground, tennis court, teacher led exercise courses: tai-chi, yoga, pool fitness... Always have a wonderful revitalizing experience. The hotel overall is of historic and family significance with a retro-boutique design; Amazing views of the mountains and pool area from one side, and the other of the sand dunes and beach over a few villas. Hotel staff is always accommodating and friendly- from airport pick up, reserving a child seat, reception, bell hop, bar-lounge, room steward, convenient breakfast buffet and a la cart/buffet restaurant service- pool side drinks etc. The one MINUS: concern I have noticed since the restaurants for instance are open to the public, the hotel in general has been too easily accessible to some outside guests, that have walked into the pool and spa areas freely... and sometimes lounge around with impudence - unwelcomed

Komasa Ellie

We enjoyed our stay at Seaside Palm Beach hotel. It's concept seems to be 70s tourism - and this can be in both good and bad way. Pros - Service is attentive and courteous, all of the staff are well trained (unlike some of the newer hotel) - Room, whilst 70s decor may not be for everyone, was clean and spacious - shower pressure was good and good amount of space in the bathroom - dinner was pretty good. On half board, 4 out of a week is serviced dinner with 4 course meal, each course from a choice of 3 dishes and dessert is buffet. Other 3 nights were 'bbq' buffet and meat here was very good - breakfast was also good on par with other true 5 star hotel. - we went in October and the resort had plenty of sunbeds and pool side was well maintained - complementary Yoga session was very good with knowledge instructor. It was about 1hr 15-30min and catered for beginners like us. - location was convenient. Couple of supermarkets within walking distance as well as beach, bus stop etc. It's sufficiently away from the beach to provide a bit of calm which we liked. Cons - the hotel is a bit tired and it's 70s style is not for everyone - shower only had divider and no door, consequently the bathroom floor was always wet - Aircon was a bit weak. It was ok in October but it might get a bit warm in summer - this was our major dislike. Entertainment went on till 11pm most nights. Thankfully it wasn't heavy base music but loud enough to hear every word of a song from our room. We don't always want to hear it every night till 11pm. It's a bit questionable when majority of the clientele were older people. If they stopped at 10pm, it would have been more bearable? - Pool was advertised as heated but main pool wasn't heated. A bit debatable if October is considered to be colder month but water was certainly starting to feel a bit chilly - Adult pool only allows 14 years onwards despite the hotel charging 12 years old with adult price for the room. A bit of discrepancy? - Alcohol was hideously expensive. I don't mind resorts charging more but charging for a bottle of wine more then 4 times in the local supermarket? I think that is a rip off... - As it is 5 min walk to the beach, there is no direct access to the beach from the hotel (despite the name of the hotel!). Mind you, Atlantic ocean is choppy and cold so we didn't really mind. - the hotel is not near sight seeing locations except for the sand dunes. Maspalomas is a tourist spot and there is not much else to do than usual beach side stuff. There is a major bus stop near by with good connections to the capitol and other towns. Over all, we'll be happy to go back in October but we might ask for rooms but facing the poolside to avoid the music keeping us awake

Steve

Really good place. Rocked up last minute for the week as couldn't stand my current hotel. Friendly staff , immaculate pool. Top mention to the lifeguards who were great with the kids. Try the locals restaurant in the lower level of the shopping centre next door. Fantastic food

Hans Walltin

Really nice hotel complex! Clean and tidy in the apartments and pool area. Very good food in the restaurant throughout the stay, but above all the staff is fantastic, helpful and always nice! The fact that the hotel is located a bit deserted, a bit away from other restaurants and entertainment doesn't matter, as it is easy to take the bus outside the hotel. On the contrary, it gives peace and quiet to the stay. Rarely have you experienced a pool area with such peace!

Ásdís Eva Árnadóttir

Hotel very clean, food was delicious and best of it all was the service from the kind people working there. Everyone was super nice!! Special thanks to Sara and Desiree (if I remember the names correctly) for such great recommendations. The staff there was the best part of it all. Somebody give them a raise please cause they deserve it. If I owned a hotel, this is the kind of staff I would want to keep close at all times! Thanks again for a great experience!

Elizabeth Rzigui

Stayed for ten days I am solo traveler..,.. bathroom was full of ants, beds don't get changed only after five days don't even think mine got changed as i put a mark on the duvet cover and it was still there when I left, food not alot of variety I went half board would I stay again no!

Pete r

nice hotel for a few days of rest, professional service especially one lady behind the bar. mega positive approach and always smiling. I recommend👍👍

Tim

In January 2024, my wife, my daughter, and I stayed at this hotel for the first time, and we were so impressed that we returned in January 2025. The hotel has a quiet and cozy atmosphere, and the staff is exceptionally friendly, attentive, and customer-oriented. One of the highlights was the fantastic buffet: it is incredibly diverse, large, and varied. The fruit selection was especially impressive and a standout feature! As vegans, we found plenty of options and always felt well catered to. The prices for food and drinks were also very reasonable and affordable. The hotel is family-friendly, has a beautiful pool, and delighted us with an entertaining evening program featuring different artists every night. However, there were some changes compared to 2024 that we found disappointing: During breakfast in 2024, there was a fresh orange juice machine where guests could press their own juice—a real highlight! In 2025, this was replaced by a machine serving artificial, heavily diluted orange juice, which was quite disappointing. Another suggestion would be to include vegan meat substitutes, such as tofu, as part of the offerings. We had to buy these from a supermarket and bring them to our meals, which was a bit inconvenient. The hotel itself could also use some renovations in certain areas. In our room, there were noticeable damages, such as a broken door frame, which detracted from the overall appearance. The gym area, in particular, would benefit from updated equipment and improvements.

le on

My room was dirty and in a bad condition. The room was also dark and it was sparsely equipped. It didn't even include a water cooker. The bathroom was in an especially bad state. The shower was open and the entire bathroom automatically got flooded when using it. It was unpleasant to use the bathroom. Service personell was nice. The area doesn't invite to for walks or anything.

Alicja

The worst hotel I have ever stayed in. I’m not sure what 4 stars are for but it’s definitely not a four star hotel. First of all the sheets weren’t clean and in the middle of the night I was woken up by a noise made by cockroaches. I was refused to be moved to a different room at the beginning due to lack of availability. I was disrespectfully treated by a manager saying:‘how come the roaches come out when you’re there, and never when cleaning staff is there’ or ‘bugs are everywhere’. Don’t waste your time and money.

Mateusz

I wouldn’t say it’s a 4 star hotel. Rather 3 stars tops. The cleaning ladies were amazing. Everyday they were cleaning the rooms, changing towels and even the patio next to each bungalow. The room was specious, there was a fridge and when asked, the kettle was provided. Regarding the room itself - very simple, the beds were shaking, the window in the bathroom was broken and we couldn’t open it. The breakfast is more like a 1 star hotel. No salads, you can have sliced tomatoes or cucumbers. Luckily there was someone preparing fried eggs and omelette otherwise we would be starving. We only had breakfast there, I must say I’m happy we didn’t have all inclusive option. The waiters were kind to us. The area around the hotel does not encourage for a walk. We had a car so it wasn’t a problem for us, but take this into consideration if you want to have a walk around. You’ll need to walk a lot in order to get out from this area where there are only hotels and streets and nothing else. Overall for the price we paid 860€ for 2 people for 6 nights it’s okay, but I wouldn’t stay there again.

Mike Grieve

5 days all inclusive in Feb 25. Rooms are fine. Maybe a bit dated. Purple colour scheme a bit at odds with beautiful surroundings. Bed was VERY comfortable. Top marks whoever picked the mattresses. Everything is very clean too. Food was really good. Good selection at breakfast, lunch and dinner. Snack times weren't so good. Burgers, chips, hot dogs in brine (who even eats those today!?) but for kids it's fine. Location is very peaceful and tranquil. I slept great every night. Grounds are well kept but the plastic immitation grass everywhere is hideous. Ditch it for real stuff like the Livivo place down the road, where I've stayed before. Despite a few little improvements the place is great and id thoroughly recommend it. Staff are friendly and they decorated the dining area for valentines and had fizz for guests. Nice touch.

Michael Brown

I don't often write reviews, but I have to praise this hotel, it's so nice. I originally booked bed and breakfast, but ended up having evening meals as well on most evenings, for a discounted price of 15 euros per evening meal with 5 or more. The food was excellent, buffet service, with so much amazing choice, something for everyone i would have thought, with both breakfast and evening meals. The cooked food was warm but not too hot and well cooked. I find it difficult to believe that some reviewers have criticised the food! The restaurant also appears very modern, as does the hotel generally, with generous tropical planting all round the accomodation areas and pools. The swimming pool area is also very modern, with glass screens around the edge and plenty of sun beds. The main pool was warm enough to be comfortable for swimming and very clean. I cannot praise the hotel reception staff highly enough. They were so friendly and helpful. Nothing was too much trouble for them. The hotel is in a quiet peaceful area and no late night noise. There is an area of waste ground just outside the hotel to the front which presumably is scheduled for development at some point, but not at present. There is a taxi rank outside an adjacent hotel and, as others have said, it's only about 5 euros to Meloneras and the beach, 8 euros or so into PDI. I walked down to the beach most days, only about 20 minutes pleasant walk and there is a nice botanic garden to explore on the way (only open weekday mornings) and also the route brings you out alongside a lake called La Charca, which is great for bird-watching, just before reaching the vast expanses of Maspalomas beach.

Anne kelly

Lovely 2weeks chilling at the Calderones hotel. Jet2 advertise as 3* but more like 4*. The service is top class - all staff we met were very friendly and welcoming - especially Marlen, Marjory & Samuel. Food was good, a bit repetitive but as good as anywhere we’ve eaten over the years. The bar service could be a bit slow at times especially when the restaurant is open too, but just got to be patient! The pool area is perfect for chilling out, very peaceful & very clean. A little far from town but made us get our steps in (there is a courtesy bus & a very good taxi rank nearby). Hopefully we’ll be back soon!

Vince Lamb

The rooms are a little tired, but in general , all was good. We had a wonderful time and couldn't fault the reception, restaurant or bar staff. They were all friendly and keen to help . I'd definitely recommend it. If I was to be highly critical, the mini bar was annoying. It used up fridge room we wanted and included coffee, tea bags, sugar and water. Rather it wasnt there. Things you'd often get as complimentary. Enjoyed the evening entertainment and the breakfast was good . We didn't have our main meals there , simply because we prefer to visit different restaurants. We would definitely return if the price was right

Luis S

Loved this resort. The welcome was very warm and the service from everyone was great! Rooms were good size and the facilities available met our expectations. There were always sun lounges available and the swimming pool was nice and refreshing. I want to thank Marlene and all her colleagues for the lovely and warm service!!!!

Nina Pearson

Nice setting, peaceful, clean and well maintained gardens. Food very poor. Luke warm, lack of choice for desserts, 'Chefs' made us feel uncomfortable by watching our every move. Management need to review their ability to cook. Dangerous, open hot grill to make toast at breakfast, need fresh orange juice and better quality of items. Gym equipment broken and dirty jacuzzi. Pool needed cleaning more than once a week (as was observed). Beds very uncomfortable with springs poking through and beds on wheels. Also chilly in the evenings and no heating available in rooms.

Robina Robinson

Just returned from Vistaflor, Maspalomas. 4th time I’ve been here as I love the location and atmosphere in the hotel. The staff are very welcoming and helpful, the accommodation, pool and pool area is kept spotlessly clean. The entertainment and animation team were excellent this year. Thank you Jonathan and team for the hard work you put in. I thoroughly enjoyed the aqua fit and stretch yoga. The food is varied and plentiful (we went all inclusive) though I agree that the hot food could be warmer. My husband microwaved his. The staff in bar and restaurant are excellent. I’m looking forward to returning in October.

Ivar

I'm loving the staff at this hotel, they're so friendly and helpful! 🥰 The rooms are a little old-fashioned, but honestly, I don't mind. It adds to the charm in a way. ✨ It's definitely not a luxury resort, but it's cozy and comfortable. Plus, the location is perfect for exploring the city 🏙️. Anyone looking for a budget-friendly option with amazing service should check it out!

Robert Watson

Stayed at Vistaflor for a week beginning 20th March room number 650. From the very first moment checking in the entire experience was fabulous 👌. Claudia who cleaned my room every day was so so lovely with absolute positive mental attitude and had my room absolutely spotless with fresh flowers 💐 and bottle water. Claudia is an asset to Vistaflor. Food selection on half board was great and the fresh pastries from the shop were outstanding. Reception staff were absolutely brilliant 👏. Viktor recommended most amazing Italian restraunt with food to die for. I will be highly recommending Vistaflor and will be enquiring about returning myself same time next year. Thank u so much 💓 💙❤️

Matthew van den Steen

Clean and spacious bungalows. The bungalows have everything you need for a nice and short stay. You can use the kitchen to cook and there’s even a small microwave. Some bungalows even have a washing machine. We did notice that the walls are quite thin, so if you’re not lucky with who is staying next or behind your bungalow, you will definitely hear them. We had the breakfast included and were very happy with the buffet. There’s a cook doing the eggs and pancakes, so those are fresh. There’s a large variety of fruit, desserts and cakes, combined with both hot and cold food. We also bought the dinner buffet one evening and again were not disappointed, especially for that price (16 euros p.p.). There’s also some entertainment if you have kids. Of course there are always people who reserve the beds near the pool. It’s not allowed and Vistaflor put signs about this everywhere (including a letter in the bungalow) , but certain people just ignore this. But I think it’s better compared to other hotels we visited.

Sampo Tall

My Best vacation A great destination to enjoy good service and vacation. 5 star staff, will do everything to make you comfortable. This hotel is wonderfully managed and it feels like the staff is one big family! During the 6-week vacation, I got to experience the ease of the location, all the services are next to it, and surprisingly, the hotel has a very versatile little market with comprehensive daily necessary products. Excellent breakfast and the standard of the restaurant is good. The restaurant staff does everything to make you feel like you're the only customer, even though the restaurant is full of professionals! The food is good and not overpriced, but in principle there is something for everyone. The pool area is large and clean. There are plenty of sunbeds, and there was no problem with having enough during the vacation. In front of the apartments, it is possible to enjoy the sun on your own terrace with your own sun lounger. The pool has a program for everyone and water aerobics. Perky Marina and absolutely brilliant Ayoze make everyone feel good and move. Not really a bad thing to say. The rooms are, according to their time, on two levels and a bit old, but clean and comfortable. I warmly recommend.

Dan Capes

Clean & Informal with Friendly Staff :-) Our second visit as a family of 4 has been very enjoyable (previous visit in April 24) Rooms spacious & clean, food extensive & staff very friendly. Some people talk of the 4* rating being too high however we have been pleased on both occasions at the overall experience. No silly rules, staff are in the background & there if you need them... Always food available, drinks plentiful, entertainment enjoyable. Our 5 & 7 year old daughters enjoyed 'kids club' at least once each day, the 'mini disco' on the main stage in the evening & were in the main/centre pool for hours each day. On one day when it rained, the entertainment staff were flexible enough to move the mini disco indoors (which my daughters really appreciated) If your expectations are for a chilled out family holiday that is mid level (not high end) you shouldn't be disappointed!

Colin J

The rooms are very spacious and clean. All the  staff are friendly and very helpful.  Any issues with the accommodation are rectified very quickly. Great choices of foods in the restaurant. Pools are warm and clean with a good supply of pool towels.  I would definitely book this hotel again when I will return to Maspalomas.

Hannah Smith

A fabulous trip made better by Claudia and Luke two outstanding animation team members. All animation team were brilliant and build a great rapport with the children. Drinks were brilliant. Entertainment each evening was good and the heated pools meant we could enjoy the pool even on cloudy days. Our second visit and we hope to come back!

jacqueline cotton

Just back from a long weekend and it was fabulous. There was 13 of us for a birthday celebration and I couldn’t fault it at all. We booked self catering and on arrival we were upgraded to all inclusive. Every one of the staff were friendly and couldn’t do enough for us. The food was varied every day and plenty choice to suit everyone. The entertainment during the day was great fun and the two girls Amanda and Sheila really made an effort and our youngsters (late 20s )made the most of it. Participating in almost everything. It is a bit out the way but as we were only there 4 days it wasn’t a problem for us. We went into town for dinner one of the nights and the food was better at the complex. I would definitely recommend these apartments and some of the girls are going back with the kids

Janet Blackwell

Spacious clean rooms and bathroom with good supply of towels. Staff were really friendly especially in Joey's restaurant. Plenty of choices in restaurant and you could microwave if cool. Pools clean and supplied towels too. Just a shame out of town and bus only ran once a day

Yasmin Koval

We arrived late in the evening, dinner had finished, but they did offer us a cold buffet, which was nice. I liked the fact that we didn't have room keys; everything was on the wristband chip, they give the kids wristbands as well. This hotel is currently undergoing renovations, so I would check before travel. They made great provisions for the areas/restaurants that were closed. We stayed in a privilege room, so we had access to extras like a private sun terrace, pool, certain restaurants, and lounge on level 4 on the north side of the hotel. Wasn't a big fan of the inside bar, that whole space is quite open and lacks atmosphere, needs a rethink. Also, if you are having dinner in Gaudi Restaurant, you can hear the booming music from the entertainment down below...not sure that is a privilege experience? We ate in all the restaurants except Japanese, kids needs to be 12+. This hotel is spotless, the pool areas are kept clean and safe, and all the staff were just brilliant and friendly, especially Alejandro in the bar! My favourite was a different type of paella everyday, the rose wine, the cava in the privilege lounge, and the pomel red wine. The sunset view from La Brasserie is just spectacular. We had a brilliant stay, thinking of staying at another H10 horizons next year. We used the hotel taxi service, same price as getting a taxi from the airport.

Henry_ Clarkson

I would definitely recommend staying at this resort. The hotel is in a fantastic location with amazing facilities, especially in the privilege areas (easily worth the extra money)! Everywhere is very clean and I believe it is great value for money too. There is plenty of staff and they are all very helpful. Saulo especially stood out with his customer service, making sure our experience was the best it could possibly be. He was very kind and showed us all the areas of the resort. All round I am very happy with our stay and will be back in the future.

Tim Doyle

First, let me say that we both agree this is one of the best all-inclusive hotels we have ever stayed at. The hotel grounds are perfectly kept with many different plants and no rubbish or even loose leaves. The rooms are cleaned so well, even hard to reach areas were cleaned. We had a couple of faults such as the air con not working on arrival. There was a man from maintenance there within 10 minutes fixing the issue. The food is so well cooked with some amazing dishes in the restaurants (especially Sakura) with perfectly cooked omelettes to order in the buffet. We went privilege and it was well worth it for the drinks lounges that you can make your own drinks. We poured our own beer and prosecco all day so definitely earnt our money's worth. But the best part by far was the staff. We travelled with our 6 month old in March 2025, and admittedly, the majority of hotel guests were retired. And although every single employee I passed said hola to me, many of staff were obsessed with our child and made us feel so welxome, even remembering our name and preparing the high chair for us at breakfast and dinner. Special mention to some staff as I feel they need to be recognised - Cora and Adrian on reception; Angela, Natan, Marta and especially Minerva in the restaurants. We have never stayed in a hotel more than once, but this one we would definitely come back to and probably other hotels in the chain. The only negatives we had were the 2 single beds were not tied together so moved away from each other. The location is quiet but away from anywhere other than the supermarket and the beach and I would recommend a car (there is the hotel underground car park and free street parking, although no lift from the underground car park up to the hotel). And that the breakfast was not open anywhere until 7.30 which was late for us, especially due to our personal situation of having a small child.

Gae Pellet

Wonderful hotel, fantastic service, the friendliness and help from all the staff is really appreciated. We have returned twice to this great hotel and had a superb family holiday for three generations, and we will be returning next year. We are all very happy with this hotel as the go-to location for our annual family gathering. We highly recommend a holiday here. Well done and thank you to everyone concerned.

Edward Scott

This 5-star hotel is pure perfection—elegant, comfortable, and set in a fabulous location that offers both charm and convenience. The highlight? Gaudí Restaurant. The food is beyond exceptional—beautifully crafted, bursting with flavor, and served with true finesse. Every dish is a culinary experience. The staff is attentive, the rooms are luxurious, and the overall vibe is effortlessly chic. If you’re after top-tier comfort and world-class dining, this is the place.

Francesco Redaelli

Probably the best elegant, authentic, and modern Resort Hotel in Gran Canaria. My wife and I have been here during Easter Break 2025, and we visited plenty of places in the whole Canary Islands, more then 10 times over 6 years, at least twice a year. The Hotel is located in the Salobre Goldf Resort area on the South of Gran Canaria great being warmer and sunnier than other areas in the Island. It's super clean, with security and extremely calm atmosphere. Perfect to play golf as well, but also to simply relax, being surrounded from nature with great views over Gran Canaria mountains and Maspalomas sea coast, on top of being far away from tourist places, noise and doggy areas. The staff and service is great, professional, gentle and smiley. Food quality and options are great, especially when it comes to breakfast. It's a good option for dinner half boards, but we would recommend to hire a car and drive in local spanish restaurants for dinners/lunches around Puerto De Mogan which is very clean, posh and for high net worth people. The Hotel provides a lot of facilities including gym, many pools both for families and adults only areas, as well as an internally owned Spa very calm and clean, with plenty of massage options. We will come back for sure, we loved it.

Marleen

We stayed for 6 nights at Salobre in the family junior suite. We would not recommend this hotel to others, as it does not live up to the 5-star expeditions and price. 1) Weeks before our arrival, we informed the hotel we will be travelling with a young baby. For that reason, we requested a room far away from the (busy) pool, and close to the restaurant. This way our baby can sleep during the day, and we would be able to dine in the evening while she would sleep. Besides that, we requested a baby bed. Upon our arrival it was a complete surprise to the staff that we were travelling with a young baby. We got a room which was on top of the noisy swimming pool, and a 6min walk from the restaurant. There was no baby bed placed in our room. It was not a welcoming start. Besides that, rooms are quite outdated. 2) Housekeeping struggles to clean all the rooms everyday. When we informed reception that we needed housekeeping, since our toilet paper was also running out, they still did not manage to clean our room. 3) Breakfast- and dinner buffets are not of 5-star quality. The orange juice is filled from plastic containers (not fresh), fruits are mostly canned, pancakes are dry. During dinner the menu cards are often wrongly placed. Meaning you should not be allergic or intolerant to any ingredient to dine here. 4) The running track at the hotel is at the Gulf court. Instructions are nowhere to be found, meaning you have to find your own way around the running court which is not a comfortable experience. 5) For several days in a row, we requested the option to extend our stay with 1 hour on the day we needed to check-out. This way our baby could still properly sleep during the day. On the day of our actual check-out we got informed that we had to leave our room at the original timeslot. The reason was that housekeeping was scheduled at 12:00h which was quite painful as we did not experience much housekeeping ourselves. A very negative goodbye

Maria Lopez Hernandez

We organized a 3 day event for 15 people. All went very well. Rooms, facilites and services are great, but the absolute star of the hotel are the staff. Every single staff member is eager to help and assist with anything they can, even more when challenges arise. This event was a success and I have to thank them for it. Thank you all! We will definitively come back.

Meike de Vries

The hotel does not deliver on the promise of a high-end, all-inclusive experience. The overall quality is closer to a budget resort, though pricing suggests otherwise. The food was consistently underwhelming—bland, frequently overcooked, and lacking variety. The all-inclusive package is extremely limited, with only low-quality wine and very few drink or snack options throughout the day. It feels more like a half-board with add-ons than a true all-inclusive offer. Service was slow and inflexible. Even small requests, like getting a coffee while waiting for a transfer 20 minutes after check-out, were declined. It felt unwelcoming to the point where I genuinely wondered if I was even still allowed to use the toilets. There was very little hospitality or warmth from the staff throughout the stay. The rooms were clean, and the pool area was tidy and generally well-maintained. However, the facilities are clearly dated. Sunbeds were old and worn, and in the so-called S-Club area, many chairs had visible bird droppings. It did not reflect the standard that was advertised. I also booked a sports massage for €145, which turned out to be one of the more concerning parts of the stay. The therapist didn’t ask a single question beforehand—no check for injuries, allergies, or preferences regarding pressure or oils. For a sports massage, this lack of basic intake was surprising and unprofessional. The massage itself felt rough and improvised, with no clear technique, and I left worried I might have bruises. Again, the setup felt outdated and not in line with the premium price point. The hotel markets itself as a premium, relaxing getaway, but the reality felt more like a rigid, transaction-focused setup with little charm or atmosphere. There was no sense of ease or attention to guest experience—just rules and cut corners. In summary, the hotel looks better on paper than in reality. It lacks value for money and falls short in comfort, service, and overall guest experience. I left more annoyed than relaxed—definitely not what you hope for from a holiday. I would not stay here again, and I wouldn’t recommend this hotel to anyone. It’s simply not worth your money. Addendum (in response to the hotel’s reply): I’ve seen the hotel’s response, and while it may sound polite at first glance, I find it disappointing. Rather than addressing the specific issues raised—like the lack of basic protocol during the massage or the extremely limited offering in the all-inclusive package—the response reframes everything as a matter of individual taste or personal preference. This feels dismissive and avoids accountability. Good service, especially at the price point this hotel charges, is not just about “taste”—it’s about professionalism, attentiveness, and delivering what is promised. Unfortunately, none of those were consistently present during my stay. The suggestion that I should have raised issues during my visit overlooks the fact that some shortcomings (like a badly executed massage without any intake questions) cannot be undone after the fact.

Lilly K.

I had the absolutly perfect week at Salobre! If you’re looking for serenity, peace and relaxation this the ideal place. Staff is extremely nice and helpful. Food was fresh and delicious. The whole resort pays a lot if attention to detail and comfort. Spa is an absolute must, great treatments! All in all perfect vacation and time off from home, work and stress. Coming back soon!

S Jo

Nice clean hotel but sun loungers by all pools are too shaded by palm trees for a winter sun break. Ground floor rooms facing the car park are a bit dark & get no sun but are clean & cannot fault the cleaning staff in any way. Breakfast is good enough but would prefer a cappuccino to regular coffee. Fantastic location, right next to the beach/dunes & good for walking.

Simon Tries

Spent some time researching hotels in the area and chose the Riu Oasis. We were completely satisfied with everything. We were especially happy with the food and service. Both were excellent. The best thing about this hotel for me was the location. The beach exit is right at the start of the Maspalomas Dunes area which is truly special. You can walk 10 minutes along the beach and feel like you are in the desert. To me this sets it apart from the other 5 star hotels in the area.

Timothy Poole

Good 4* experience. Nice pools, without tacky ambient music. 2 excellent specialty restaurants well worth booking (especially Botanico). Great breakfast buffet spread too. All the staff are unfailingly polite. Note no food available after 21.30 if you arrive late.

Rachael Conroy

Such a peaceful and relaxing hotel. The way they split the 3 pools out really made a difference to you not feeling packed in like you might do at other hotels. The pool by the beach exit felt particularly relaxing. The staff were absolutely amazing, a particular shout-out to Gustavo and the front desk team for speeding up our check-in and taking us straight to the restaurant to make sure we made dinner. The staff also provided a complimentary bottle of cava in our room for my partner’s birthday and everyone was just so friendly. Finally, brilliant location. Straight onto the beach to easily get to the dunes of Maspalomas or to the fun bars and restaurants of Melonares along the beachside boardwalk. My one piece of advice was if you were travelling in the winter, pay a bit more and book a seaside facing room as these get the sun. However, that was nothing to do with the hotel and a decision that my partner and me made on booking to spend a bit less money. Our room was a great size with a nice big bathroom and powerful shower.

Andrew Caunt

Rarely go to the same place twice - this is an exception. A quality hotel, fantastic food, immaculately clean with friendly and efficient staff. Excellent location by the beach, views over beach and see from our balcony window. Bus station short walk away with buses to rest of island. Not cheap, but imo great value.