Angélique Lev
Many things weren’t very correct considering the room, single beds separated, with wheels without break. They tried to replace the break with papers, that's to say, not very correct. We tried to communicate this to reception but unfortunately no one from maintenance could move until two days after our arrival, and we checked out then.
We still had a good stay, very well received at reception with Jocelyne. She was very helpful with anything else we needed and very friendly.
I'd also like to thank Sabina for her kindness and siempre good mood!
Girls a big THANK YOU
Ciaran M
As a very seasoned traveller to Gran Canaria (20 weeks spent in Gran Canaria since 2014) for both work and leisure purposes, I have stayed in a wide range of apartment and hotel complexes in Maspalomas, Puerto Rico, Puerto de Mogan and Taurito.
Myself and my wife have just returned from a week’s holiday at Livvo Los Caladernes in Maspalomas. We were attracted to this property as it was advertised as a 4 star hotel, with pool and spa facilities, as well as having an on-site restaurant and bar.
Firstly, the good things:
Check in was very pleasant and the rooms (split level with bedroom/bathroom upstairs and living room area downstairs) were nicely appointed and clean. The rooms were cleaned every day and housekeeping staff were very pleasant and friendly.
The pool area is very nice and there is also an upstairs sun deck with a smaller pool and hot tub, with gym located beside this.
Next, the “not so good” things:
We opted for breakfast each day, which was ok….it’s a carvery based breakfast offering a range of hot and cold food to choose from.
We ate dinner in the restaurant on the first evening (carvery based), but overall it was quite bland, as other reviewers have stated, and we quickly realized the food offering was the same each evening, so we ate out for the remainder of our stay.
As this is an hotel, there are no cooking/kitchen facilities, just a mini bar and kettle. We were provided with 2 complementary bottles of water each day, but these required a bottle opener (non screw cap), and there was no bottle opener provided. A small thing, I know, but nevertheless, a fail in my books, for a 4 star hotel.
Likewise, the remote control for the TV downstairs didn’t work properly – these are small, simple things that should be tested and addressed as part of room changeover.
And finally, the negative things:
The biggest disappointment was the pool bar. A lovely area with tables and outdoor heaters for the evening time, but this bar was never staffed properly. Every time we visited, we were waiting for up to 20 minutes for a bar person to show up. Usually we had to walk to the restaurant (at the other end of the complex) to request bar service.
A few nights ago, after having returned to Los Caladernes having dined elsewhere, we fancied a drink, as there were 21 others sitting in the bar…..no barman. At one stage, 5 tables of guests were waiting for service. Eventually, a barman appeared, served some guests, then disappeared again!
On 2 other nights, I saw guests waiting at the bar for service, for up to 10-15 minutes, and eventually walking away, as there was no staff behind the bar.
As I provide sales and marketing services to businesses, especially to the hospitality business, I realise the importance of hotels generating additional income from guests, internally, be it for food, drink or leisure.
Many other hotels and apartment complexes gain a positive reputation, and many repeat customers because of the poolside bar, the friendly staff, the music, the happy hour (if provided), etc. At Livvo Los Caladernes Hotel, none of these were provided.
In terms of the pool bar, this actually serves no purpose whatsoever, in the manner in which it is being managed.
Last, but not least, checkout time is 12pm – quite normal and acceptable. We spoke to guy at reception desk who said they have a secure storage area for guests luggage, if required (not applicable for us as we had a rental car), and we could also use the shower facilities upstairs, which we did avail of, as we didn’t need to leave for the airport on our final day until 14:30.
The shower facility was located in the sauna suite, and towels were provided. Unfortunately, the drain of the shower was blocked, and water leaked out on to the floor (a lot of water) and by the time I realised this, my clothes that were on the floor were soaked.
To summarise, Los Caladernes is nowhere near 4 star standard.
Next year, myself and my wife plan to spend 3-4 weeks in January in Gran Canaria…..would we return to Livvo Los Caladernes Hotel? No.
Zski Marc
We arrived in this hotel and were amazed by the nice room and two floor model, after though having some difficulties we have been managed by a very ambitious and competent, miss Aina. She was the one helping us and made our stay here more comfortable.
Eva Balini
A huge disappointment. We found ants coming out of the sides of the power socket next to the bed two days after our arrival, and they said they would send someone over to spray. We never understood if they sprayed or not, since we were out all day, but we trusted they indeed did it. When we came back at night the bed was FULL of ants.
We asked for a change of room, and the receptionist tried to help, but the second (supposedly "the only available") room was also full on ants on both floors and filthy. She asked if I could speak with her manager who was about to come to work soon, so we did, and the response we got was even more disappointing and unacceptable.
The manager (Stefan) gave us the options of these two rooms, so we were left to choose between a room with ants and a dirty room with ants, which he admitted was indeed uncleaned. I repeat: He admitted they sent us to a DIRTY room. We asked if we could change hotels, since LIVVO is a chain, and he said "I don't know" and that "he came to work just 5 minutes ago". He gave us a spray so we could do it ourselves! Our last resort since we couldn't change hotels was to just change the sheets and spray all over. We pulled the beds from the wall, changed the sheets ourselves, sprayed and slept with the horrible smell of the repellent spray.
The next morning the other receptionist (Wesley) was luckily way more helpful. He immediately sent the cleaning and maintenance staff over and the problem was indeed resolved, and sent a box of chocolates as a gift. He also said we could have two free drinks at dinner, which didn't happen because eventually we paid for them, something we realised after leaving the hotel.
Communication with LIVVO offices also failed, since they said to us to just "speak with the reception".
Apart from that, there was a bad sewage smell in some parts of the hotel, and the WiFi didn't work at all in the upper floor. Some of the food was bland and the desserts of the buffet were mostly inedible.
I would rate it as one star, but I need to recognise the efforts of most of the staff to run the hotel and satisfy the customers, like Wesley at the reception and Alejandro at the bar, as well as all the restaurant employees. The pool area was thankfully tidy and clean. In general it's a calm hotel, and although the location is not ideal as there are not a lot of things at a walkable distance, with the car you are in 5 minutes at Playa Del Ingles or Meloneras beach.
Overall, the hotel needs huge improvements and we were dissatisfied.
Romario Seaton
The hotel was a mess really. We were there for the past 5 nights and unfortunately there was a heat wave! The air co did NOT WORK THE ENTIRE TIME DURING THE WEEK-LONG HEAT WAVE!! On top of that, the vents in the rooms were producing an awful sewage smell that the staff did nothing to alleviate!! It was horrible! A working Air co is the bare minimum for hotels and this was lacking. The breakfast was also quite atrocious and had no variety each day! Save your money and time!!
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