Julie Price
We stayed at seaside palm beach maspalomas for 9 nights, what a lovely relaxing holiday, the hotel is immaculate, our superior room was on floor 4 and had a lovely view of palm trees and the main pool, it had a neat tidy bathroom with everything you need and a large room with balcony,
The staff are all lovely, especially in the dining area, Christian was made for his roll of assisting customers finding the perfect spot for dinner, he's always smiling, great guy, Lisa was lovely and crina and the young lad herodee I think his name was were attentive to detail, we used the spa pool and the treatment room, very professional,
The food was amazing, there's entertainment every evening, and a musician playing during evening meals,
The hotel is in a perfect position for the esplanade or the beach. The management ask how you are during dinner, the lady with the amazing glasses and matching scarfs was really friendly and the man who's worked for different chains of hotel but fits perfectly here is a genuine guy, all in all it was a perfect holiday, one day we will return, thank you
jean-bernard spinoit
Hotel is nice and infrastructures are OK but unfortunately, we had a very nasty surprise once we had to settle our bills as we figured out that what they told us orally did not match what they ultimately bill. We ended up with paying 300 euros more than what they told orally. They even invoiced a buffet for our 1 year old daughter (that obviously did not eat a thing). Managed to negotiate to something a bit closer to what was told us initially but still ended paying much more than expected. Best advice is to thoroughly check all invoices!
Their attitude also was despicable (where they told us that we misunderstood their policy...).
So we will not be back due to these commercial practices.
Veit Appelt
Best choice even for families and for all generations. Super mixture of Spanish Germany Managment for real 5 Star service. Priviled direct position to the dunes aside the Meloneras nightlife. Quite nights sleep with open windows. Super breakfast and dinner. Clean rooms. European guest spectre with a major part from Germany Austria Switzerland.
Rachel Kingston
The food at this hotel is magnificent - so much choice and to such a high standard. The staff in the dining area are fantastic, they are professional and friendly in equal measure.
We visited with our 2 year old daughter and it is a lovely close proximity to the sandy beach.
We left our jacket behind and have been so very impressed with the service from the hotel who sent it to us in the UK despite it being our error.
I would certainly recommend this special hotel.
Mike Saar
Great hotel, very friendly staff, and great service. Known for good food and they did not disappoint. Short walk to the beach and boulevard. Wonderful SPA pools are adults only. Live entertainment every evening and al fresco dining. During our stay majority of guests were German. Staff speak several languages.
Alcohol was expensive compared to outside hotel, but similar to other hotels in the area. Bar menu is also quite good. Just a few steps outside the grounds are small supermarkets, Italian restaurant and also close to the main bus stop. Great shopping close to the Faro.