Seaside Palm Beach

Alisa Petrescu

Good Pool spa and food quality Now the rest: Stayed 7 nights at a supposed 5-star resort; service and hospitality did not meet luxury standards. • On arrival, staff gave information sheets but offered no explanation of facilities. • About 90% of guests were German; felt excluded and overlooked. • First night: Husband denied restaurant entry over shorts despite inconsistent enforcement—others wore sports attire and flip-flops. • Asked to pay extra to dine elsewhere where they did allow shorts, even though meal was prepaid. • Promised compensation for the incident; nothing provided. • Hotel director was cold and condescending, offered criticism rather than apology at checkout. • Restaurant service left side: waited over an hour for food, no drink refills, ignored by staff. • Right side: Crina provided exemplary service—attentive and professional. • No drink menu or price transparency during dinner; charged at checkout. • Pool bar banned swimwear, even for kids—impractical and detracted from a relaxed resort vibe. • Food and spa/pool facilities were good, but poor service, rigid rules, and unfriendly attitudes ruined the experience. • Lack of warm, genuine hospitality means we will not return.

Steampunk_Elf_X

The hotel, food, location and friendliness of the staff resulted in booking another two weeks while I was still staying. I basically went home, washed all my clothes, repacked the suitcase and was booking in two weeks after my first holiday. If you want a relaxing resort with local shops, cafes/restaurants and bars the location of this hotel is idea. Playa del Ingles has cheaper shops and is a short bus/taxi ride away. Allergies are clearly labelled. There's always enough available during breakfast and themed BBQ nights. Set menu nights are always delicious and the waiting staff also went back to the kitchens to double check the gluten free option just in case. Do be forewarned that drinks with your evening meals (and probably lunch that we didn't have) are not included in your booking, this is the only criticism and I suggest an obvious sign somewhere (or I may have missed it in the small print :D ). Also on the lower floors you may be kept awake by the entertainment but you're on hols and you could easily shift your body clock or snooze on the sun loungers the next day. Additionally, there are three fitness classes available every day included in your price, hosted by the glorious Stefan - tail chi, aquarobics and yoga. We're so impressed we've booked twice for 2026!!!

Alena Francírková

We are happy to be back here again after so many years and nothing has changed - we are choosing Palm Beach for about the seventh or eighth time. Great atmosphere, excellent food, friendly and helpful service. The environment is beautiful, clean, cozy, the sea is very close as well as the promenade with shops. We look forward to coming back next year!

P Patient

Food - perfect Staff - perfect Location - perfec Entertainment - loud till 11pm! So if you have small children or you would like to rest - forget it. Thats impossible. BIG worry - staff entered the room when no one was in to rearrange clothes on balcony! When I came in all was changed. Apparently clothes were visible through the glass so not looking great - still, will not return to the hotel which is not communicating and treating guests like children. A BIG NO!

Julie Price

We stayed at seaside palm beach maspalomas for 9 nights, what a lovely relaxing holiday, the hotel is immaculate, our superior room was on floor 4 and had a lovely view of palm trees and the main pool, it had a neat tidy bathroom with everything you need and a large room with balcony, The staff are all lovely, especially in the dining area, Christian was made for his roll of assisting customers finding the perfect spot for dinner, he's always smiling, great guy, Lisa was lovely and crina and the young lad herodee I think his name was were attentive to detail, we used the spa pool and the treatment room, very professional, The food was amazing, there's entertainment every evening, and a musician playing during evening meals, The hotel is in a perfect position for the esplanade or the beach. The management ask how you are during dinner, the lady with the amazing glasses and matching scarfs was really friendly and the man who's worked for different chains of hotel but fits perfectly here is a genuine guy, all in all it was a perfect holiday, one day we will return, thank you