Seaside Palm Beach

Alisa Petrescu

Good Pool spa and food quality Now the rest: Stayed 7 nights at a supposed 5-star resort; service and hospitality did not meet luxury standards. • On arrival, staff gave information sheets but offered no explanation of facilities. • About 90% of guests were German; felt excluded and overlooked. • First night: Husband denied restaurant entry over shorts despite inconsistent enforcement—others wore sports attire and flip-flops. • Asked to pay extra to dine elsewhere where they did allow shorts, even though meal was prepaid. • Promised compensation for the incident; nothing provided. • Hotel director was cold and condescending, offered criticism rather than apology at checkout. • Restaurant service left side: waited over an hour for food, no drink refills, ignored by staff. • Right side: Crina provided exemplary service—attentive and professional. • No drink menu or price transparency during dinner; charged at checkout. • Pool bar banned swimwear, even for kids—impractical and detracted from a relaxed resort vibe. • Food and spa/pool facilities were good, but poor service, rigid rules, and unfriendly attitudes ruined the experience. • Lack of warm, genuine hospitality means we will not return.

Adam Dawson

Really enjoyed our stay at the hotel. You have to take some care in choice of room to avoid noise from the evening entertainment (see below) but the staff went out of their way to accommodate our wishes. In fact all the staff were excellent and I particularly appreciated their patience in helping my practice my hopeless Spanish. The pools are heated and comfortable for swimming and there are daily activities like Tai-Chi. There’s also a small sauna area which is open 1600-2000 in the evenings. The area around the saunas is a clothing-optional sunbathing area during the rest of the day and it’s very peaceful there. The spa is adjacent to the sauna area and is open most of the day. Massages are good but quite expensive (€140 for 75 minutes). Overall an excellent holiday and we would definitely go back.

Steampunk_Elf_X

The hotel, food, location and friendliness of the staff resulted in booking another two weeks while I was still staying. I basically went home, washed all my clothes, repacked the suitcase and was booking in two weeks after my first holiday. If you want a relaxing resort with local shops, cafes/restaurants and bars the location of this hotel is idea. Playa del Ingles has cheaper shops and is a short bus/taxi ride away. Allergies are clearly labelled. There's always enough available during breakfast and themed BBQ nights. Set menu nights are always delicious and the waiting staff also went back to the kitchens to double check the gluten free option just in case. Do be forewarned that drinks with your evening meals (and probably lunch that we didn't have) are not included in your booking, this is the only criticism and I suggest an obvious sign somewhere (or I may have missed it in the small print :D ). Also on the lower floors you may be kept awake by the entertainment but you're on hols and you could easily shift your body clock or snooze on the sun loungers the next day. Additionally, there are three fitness classes available every day included in your price, hosted by the glorious Stefan - tail chi, aquarobics and yoga. We're so impressed we've booked twice for 2026!!!

Alena Francírková

We are happy to be back here again after so many years and nothing has changed - we are choosing Palm Beach for about the seventh or eighth time. Great atmosphere, excellent food, friendly and helpful service. The environment is beautiful, clean, cozy, the sea is very close as well as the promenade with shops. We look forward to coming back next year!

P Patient

Food - perfect Staff - perfect Location - perfec Entertainment - loud till 11pm! So if you have small children or you would like to rest - forget it. Thats impossible. BIG worry - staff entered the room when no one was in to rearrange clothes on balcony! When I came in all was changed. Apparently clothes were visible through the glass so not looking great - still, will not return to the hotel which is not communicating and treating guests like children. A BIG NO!