Seaside Palm Beach

Alisa Petrescu

Good Pool spa and food quality Now the rest: Stayed 7 nights at a supposed 5-star resort; service and hospitality did not meet luxury standards. • On arrival, staff gave information sheets but offered no explanation of facilities. • About 90% of guests were German; felt excluded and overlooked. • First night: Husband denied restaurant entry over shorts despite inconsistent enforcement—others wore sports attire and flip-flops. • Asked to pay extra to dine elsewhere where they did allow shorts, even though meal was prepaid. • Promised compensation for the incident; nothing provided. • Hotel director was cold and condescending, offered criticism rather than apology at checkout. • Restaurant service left side: waited over an hour for food, no drink refills, ignored by staff. • Right side: Crina provided exemplary service—attentive and professional. • No drink menu or price transparency during dinner; charged at checkout. • Pool bar banned swimwear, even for kids—impractical and detracted from a relaxed resort vibe. • Food and spa/pool facilities were good, but poor service, rigid rules, and unfriendly attitudes ruined the experience. • Lack of warm, genuine hospitality means we will not return.

Richard Frisbie

Beautiful night sky for stargazing, incredible views. The staff was most polite. I rated a service as three stars ONLY because of the bathroom drains. It's like glueing coins to the floor and laughing when people try to pick them up. Totally unnecessary!

Julie Price

We stayed at seaside palm beach maspalomas for 9 nights, what a lovely relaxing holiday, the hotel is immaculate, our superior room was on floor 4 and had a lovely view of palm trees and the main pool, it had a neat tidy bathroom with everything you need and a large room with balcony, The staff are all lovely, especially in the dining area, Christian was made for his roll of assisting customers finding the perfect spot for dinner, he's always smiling, great guy, Lisa was lovely and crina and the young lad herodee I think his name was were attentive to detail, we used the spa pool and the treatment room, very professional, The food was amazing, there's entertainment every evening, and a musician playing during evening meals, The hotel is in a perfect position for the esplanade or the beach. The management ask how you are during dinner, the lady with the amazing glasses and matching scarfs was really friendly and the man who's worked for different chains of hotel but fits perfectly here is a genuine guy, all in all it was a perfect holiday, one day we will return, thank you

Paul Walbank

Just returned from our second visit to the hotel in two years the hotel is first class in all levels of service from catering / cleaning / pool services / reception We have re booked today to go back in 2026 !

jean-bernard spinoit

Hotel is nice and infrastructures are OK but unfortunately, we had a very nasty surprise once we had to settle our bills as we figured out that what they told us orally did not match what they ultimately bill. We ended up with paying 300 euros more than what they told orally. They even invoiced a buffet for our 1 year old daughter (that obviously did not eat a thing). Managed to negotiate to something a bit closer to what was told us initially but still ended paying much more than expected. Best advice is to thoroughly check all invoices! Their attitude also was despicable (where they told us that we misunderstood their policy...). So we will not be back due to these commercial practices.