Nathalie Lüttgens
As a frequent traveler and advisor who has visited hotels worldwide, I had high expectations for this stay. It was meant to be my birthday trip, and I brought along my sister—recovering from a serious accident—and her two children. Prior to arrival, I contacted the hotel, explained our situation, and was kindly assured that we would receive a quiet room and likely a complimentary suite upgrade so my sister could rest. Sadly, none of this was honored.
Upon arrival, the reception staff had no knowledge of the promises made. No upgrade, no special arrangements, nothing noted in our booking. Early check-in was denied despite my prior request. At lunch, we were even refused entry because we had no room card yet, and only after going back to reception for a paper “permit” were we finally allowed in. The dining experience itself was chaotic: constant interruptions, immediate payment demands—even while eating—and an overall lack of professionalism. The buffet was disappointing, with very poor selection and quality far below five-star standards.
When we finally received our room, it was the smallest, darkest option imaginable, with extra beds squeezed in. To make matters worse, it was directly above the stage, where loud music played until midnight—making it impossible for my sister to rest or for the children to sleep. Every promise made prior to arrival was broken.
The resort also promotes an uncomfortable “two-class” system: “Unique Club” guests with bright orange wristbands and towels, reserved pool areas, and special treatment, while others are left with visibly less. The evening entertainment was equally embarrassing, with shows so poor that even the children walked away.
While the grounds themselves are beautiful and the potential is there, everything else felt like a money-making exercise rather than hospitality. The price-to-value ratio is unacceptable, and I would never return. My recommendation: look elsewhere if you want a true five-star experience.
Ramona Cernencu
This resort is absolutely stunning — beautifully designed with a unique African theme that sets it apart from any other place we’ve stayed. The attention to detail in the architecture and landscaping creates a luxurious, tropical atmosphere that’s both relaxing and exciting. The rooms were spacious, spotless and very comfortable. The food was excellent, with a wide variety of options at the buffet. Everything was fresh, tasty and well-presented. The pools and common areas were always clean and inviting, and there was always something to do - whether you wanted to relax with a drink, explore the grounds, or head out to the nearby beach or local attractions. The staff was also amazing. Every team member we encountered - from the front desk to the restaurant staff to the housekeeping team - was warm, professional, and genuinely welcoming.
Garry Hoppe
A truly beautiful resort that immediately produced a ‘ high quality feel’
Staff were very friendly professional and knowledgeable.
Rooms were very good and well maintained.
Personally the resort reminded me of a high end Thai resort hotel or a Caribbean resort hotel.
Very pleasant atmosphere.
Overall excellent
Cristian Ormeno
I love the vibe and decoration of this hotel, specially at the main entrance and lobby.
We were met by very helpful and kind staff who offered a complementary drink as we checked in.
Room was spacious and we loved the separate shower/bath configuration; I think it’s a great idea.
Pools and outdoor space were very well kept.
Location is great but not as close to the beach as other resorts close by, but definitely not a long stroll.
We would definitely recommend this hotel and would come back!
Michael Verheul
The pools are amazing and the resort and its gardens are absolutely beautiful! Rooms are clean, staff is friendly and lots of variety at breakfast. I loved the lady who made me veggie toast without ham every morning!
4 stars instead of 5 because sometimes it is like you are in a kindergarten. So many kids and crying babies and parents who don't take their responsibility. A perfect place for young families, but not for adults without children. Maybe turn at least one of the pools into adults only. Also the lighting in the bathroom is bad. It's very dark, I needed my phone's flashlight to shave. But overall, a good place for a nice holiday. I read reviews about cockroaches, but I haven't seen any at the resort. This is subtropical climate, good luck finding a place without them. This has nothing to do with the hygiene of this resort which is at high standard.
My Booking
