M gv
The atmosphere is incredible — it truly feels like being in Africa or Hawaii. The decoration and lush vegetation are stunning, with beautiful gardens, heated pools, birds and even turtles that make the whole experience unique.
What made our stay exceptional was the staff. I arrived without a reservation and David warmly welcomed us and reassured us we would have a quiet room, as I was travelling with an autistic adult who is sensitive to noise. Lorena, the head of reception, was equally professional and kind. Thanks to them, we felt completely at ease.
We enjoyed it so much that we extended our stay. A fantastic hotel for families or couples, with delicious food and a wonderful team.
Highly recommended!
Shomu Rastogi
A really well designed and African themed hotel. A lot of thought has gone into this massive Lopesan hotel with large pools, mildly heated and a lazy river too. The rooms and walkways were a bit tired, can do with an update. There were occasional wall paper off the wall. The staff and service was good, also used the Lopesan app to request few room items. I found it odd that the pool towels were only given out between 10am-12 pm from the pool huts, however they were available from the reception. The food and the spread during the breakfast was good, the staff and chef were friendly and accommodating. The entertainment every night was good and as of a varied theme. What I loved the most was how when you walked through the entrance, the greenery and the waterfall transported you to the another world and felt relaxed and happy straight away. The hotel is close to promenade, restaurants, Maspalomas beach, famous dunes and a bus station for buses to Puerto de Mogan and Puerto Rico. Overall we had a good stay and holiday with family was good.
Vanessa Ucha
When Standards Do Not Match the Category
As a hotel industry professional and a Unique guest, my recent experience at this property compels me to share a reflection from a service standards perspective.
During my stay, I faced an urgent personal situation and approached the front desk seeking guidance or minimal support. I needed to travel promptly to assist my husband, who was unwell at a considerable distance from the hotel. The response I received was that no assistance could be provided beyond directing me elsewhere.
I fully understand that operational limitations may exist. However, in properties of this category, competitive differentiation is not defined solely by facilities or aesthetics, but by proactive attitude, empathy, and genuine service culture.
No room details were requested, no basic follow-up was offered, and there was no sign of concern regarding the situation. From a professional standpoint, this reflects a clear gap between the expected five-star service standards and the actual guest experience delivered.
After formally addressing the matter via email, I have also received no response.
True luxury is not only infrastructure — it is care, sensitivity, and commitment to the guest. When this element is missing, the category itself loses meaning.
Excellence is not claimed — it is consistently demonstrated.
Oana Maria Ursache
highly recommended, stunning decorated, with incredible attention to details, attentive staff from reception to room service, excellent food and lots of places to sit by the pools or swim in the canal around the facilities, very relaxing. Great entertainment in the evenings.
Large beautiful rooms, comfy beds🥰 definitely worth to stay again. We had 2 rooms booked with excellent price/quality rapport. Wasn’t overcrowded, just perfect to enjoy. Many families having a great time with young children. 🤍
Thank you!
Ulrikke Narvesen
Great Luxurious place! The atmosphere is amazing. I wish I could be here longer. The staff is amazing and helpfull as well. The rooms are not very soundproof though, so the first two nights we were neighbours with a crying baby so we could not sleep at all but we went to the reception in the middle of the second night and they gave us another room without hesitating. So that saved our holiday. The breakfast is really great too! And pools, wow!
