Andy Jennings
We had the most wonderful stay at Paradisus Gran Canaria this February and genuinely cannot recommend it highly enough.
From the moment we arrived, we were made to feel like VIPs. We became Red Circle members in October last year, and after this trip we are so glad we did – the level of attention, care and personalised service throughout our stay was exceptional.
The resort itself is kept to an incredibly high standard. Everything from the grounds to the facilities and rooms was immaculate, and you can really see the pride the team takes in maintaining such a beautiful environment.
One of the absolute highlights of our stay was the candle-lit dinner. The food was outstanding and the service was flawless – it was a truly special experience and one we will remember for a long time.
We would also like to give a very special mention to Daniel at The Reserve beach, who looked after us with service that went above and beyond. His attention to detail, warmth and professionalism made our beach days extra special.
Another big thank you to Gustavo, who took great care of us with all things Circle. He was incredibly helpful, attentive and ensured everything ran smoothly throughout our stay.
Overall, this was a flawless experience from start to finish. Exceptional service, beautiful surroundings and unforgettable moments – we are already looking forward to returning.
Nina Vidmar
Overall very positive experience!
The resort was very tidy and there are a lot of options for food.
If you are traveling without children, i really recommend upgrading to the reserve - there you get the much wanted peace and some other extras - including absolutely amazing brekfast buffet & a la carte breakfast, extra pool area, chillout area by the beach etc.
For the restaurants:
Vibra - great bar and good dinner food, try the smash burger and cookie skillet
Lemon fish - everything was amazing
Kanna - good food but during lunch time there can be quite some waiting time, despite most of the tables being empty
Shack - good coctails and food options for a faster lunch
Peseta - nice fine dining - small portions bus high quality
Mascalzone - good food, but nothing so much special.
Buffet - good range of food for all meals.
We also went to a lot of excursions and we really enjoyed them!!
Grace parsons
We stayed for 7 nights in The Reserve Premium Ocean View room. This was my first stay at a Melia hotel since achieving Gold status and my first all-inclusive experience.
The resort is large with plenty of restaurants, bars and places to relax. As Reserve guests, we had access to a private pool, breakfast area, lounge and beach, plus up to three excursions. The food was excellent and the drink selection was great (tip: order a gin and tonic — they free-pour generously!). Although restaurants require reservations, the buffet was the standout for us due to its variety and quality. The ham and cheese wraps were -- chef’s kiss.
Unfortunately, during our stay I had a jacket stolen from our room and my husband had €40 taken from his wallet. We reported it and staff apologised, saying they would check room entry records. We had thankfully locked most valuables in the safe, and I strongly recommend others do the same. It’s disappointing to experience this at a five-star resort.
The spa deserves special praise. I booked a full body massage and a rituals treatment — not cheap, but worth it. The facilities were excellent, the treatments were incredible, and the staff (especially the receptionist who helped us choose treatments) were friendly and attentive. I highly recommend booking directly with them.
For excursions, we chose the rum distillery and banana plantation. The distillery itself was enjoyable, but the hotel-organised transport was disappointing. We were dropped off with no clear return instructions, and after finishing we waited an hour in the rain for the taxi. Although the hotel apologised, they said it was outside their control. As a result, we cancelled the plantation visit. I wouldn’t recommend external excursions unless transport reliability improves. However, the in-house experiences (star gazing and wine tasting) were fantastic.
Service overall was mixed. Some staff were excellent and attentive, while other times we waited over 25 minutes for service even when it wasn’t busy. One standout was José D, who was consistently hardworking and friendly — thank you!
The rooms were lovely, with a well-stocked minibar, turndown service and a great private balcony. However, first-floor Reserve rooms can be noisy due to live music. It didn’t bother us, but light sleepers may want to request a higher floor.
Lastly, the Circle membership was pushed quite heavily. The sales staff were polite, but being approached multiple times after declining felt overwhelming.
Overall, I would rate the resort three stars. It’s pleasant, but to reach five stars they need to improve service consistency, address transport issues for excursions, and resolve the theft concerns.
Jessica Houghton
Paradisus Gran Canaria is an excellent choice for solo travellers, especially if you enjoy wellness, creativity, and having activities to structure your day.
The activities are a real highlight and, apart from stargazing, you don’t need to book anything in advance – you can simply turn up, which makes everything feel very relaxed.
During my stay I did:
- Bubble workshop (making a bookmark by blowing bubbles and adding paint/ink - though this was a bit underwhelming as we weren’t allowed to blow our own bubbles)
- Watercolour painting workshop
- Ragdoll workshop where we made a jellyfish using rags and some simple sewing
- Yoga, mindfulness, and meditation sessions with Isabel (@baransu_studio) who was absolutely amazing and genuinely one of the best instructors I’ve experienced
All activities are beginner-friendly and ideal if you’re travelling alone and want something to do without it feeling awkward.
The staff were consistently warm and attentive. Antonio was lovely, and the younger man at The Shack (I think his name may have been Hamza?) was great, even bringing my favourite drink without me even ordering! There is table service at Ginger and The Shack (though not poolside).
The food was very good overall. I agree with other reviews that sometimes the food at the Gastro Hall can be a little cold, but the variety was excellent and the restaurants were efficient with good menu options available.
I didn't book The Reserve area but I spoke to several guests who felt it wasn’t worth the extra cost, which was reassuring. I had a premium double room which was stunning and lots of lovely extra touches. The guest experience team left me some chocolates, cava and a handwritten card in my room on birthday which was lovely.
A few small improvements/comments:
- More variety and rotation in activities, particularly more craft workshops and to keep things interesting for returning guests
- An easier way to contact reception (e.g. WhatsApp or in-app messaging), although the app works well for requesting extra towels, minibar refills, viewing activity timetables or making restaurant reservations etc.
- Slight disappointment that there is really only one main pool (others are the kids’ pool, paid Reserve pool or the spa, which costs €15 for 90 minutes)
- More accessible pricing or solo-traveller-friendly rates. I would happily return for solo retreats, if the prices weren't so steep!
Overall, a lovely, well-run hotel that really shines for solo travellers looking to relax, reset, and enjoy gentle daily activities.
Loredana Gatenby
Our 4-night stay at Paradisus Gran Canaria was nothing short of extraordinary. From the moment we arrived, we were welcomed with genuine warmth and exceptional hospitality that immediately made us feel special. This was truly one of the most luxurious and unforgettable holidays we have ever experienced.
The hotel itself is absolutely stunning — elegant, modern, beautifully designed, and perfectly maintained in every detail. The atmosphere throughout the resort is sophisticated yet relaxing, creating the perfect balance between luxury and comfort. Every area of the hotel, from the rooms to the pools, restaurants, and gardens, was immaculate and thoughtfully curated to create a world-class experience.
What truly sets this hotel apart is the incredible staff and level of service. Every single member of the team went above and beyond to ensure our stay was perfect. The professionalism, kindness, attention to detail, and genuine care shown by the staff were simply exceptional. We felt valued and looked after during every moment of our stay, and nothing was ever too much trouble.
The dining experience was also outstanding, with excellent food quality, beautiful presentation, and fantastic variety. Every meal felt like a fine dining experience. Combined with the breathtaking surroundings and first-class facilities, it created a truly premium holiday experience.
Paradisus Gran Canaria exceeded every expectation we had. It is the definition of luxury, elegance, and outstanding hospitality. We left with unforgettable memories and are already looking forward to returning. We would highly recommend this hotel to anyone looking for a truly special and high-end holiday experience in Gran Canaria.
