Marian GRABOWSKI
Good location, decent rooms, bad service, low quality breakfast and hands down the worst coffee I have ever had at a hotel breakfast. There was insufficient bar service at the pools (we were actively ignored) and 0 flexibility and friendliness when requesting support. The beach towel policy is ridiculous for the 270€/ night you pay. If you just want to have a room, this maybe a good fit, but if you aim to stay and expect some service you would expect at a price of this range (definitely not a Western European 5 star), you will be sadly disappointed.
Mark Olden
Lovely hotel.
Plenty of room.
They keep it spotless ( well during our visit end of Feb to start of March)
Choose the 3 night buffet option , semi good value .
There are some lovely restaurants 10 min walk from resort, give them a go .
Staff very helpful.
Couple of things , easier access to free of charge water would be good ( u have to buy water even at the buffet )
And , I know you don't go on holiday to watch TV , but the 4 channels they provide in English, are all news channels. Whereas, in German, there are loads....obviously cater for those over English.
But a lovely hotel , that looks very impressive from the promenade.
Harm Flik
Our room was spacious and clean with comfortable bed and good quality linens. However, acoustics are poor as we could hear people passing in the corridor and people walking in their room directly above our room.
The grounds of the resort are well maintained and beautiful and there is a great choice of swimming pools. The bad thing is that people start "reserving" their pool loungers already from 8am without actually using them until much later, which is very annoying. This is done in every hotel with a pool, but we didn't expect this in a 5-star resort.
The buffet breakfast room is very crowded unless you go very early. After 9am it reminds me of a Madrid Metro station during rush hour. That's the disadvantage of staying in a very large resort with some 500 rooms. Bigger is not always better!!
On our 2nd morning an employee entered our room while we were still in bed, even though we had a sign "do not disturb" displayed on the door!! He said he came to collect our luggage for check-out. We still had 4 days left on our stay. Our complaint at the reception did not receive much attention and nothing was documented.
Upon check-out there were several errors on our invoice for drinks from a lobby bar where we never went and for drinks from the room mini bar that we never consumed. CHECK YOUR INVOICE BEFORE SETTLING THE BILL.
Other than all the above we had a pleasant stay but will probably not return,
Miami Native
Exquisite Exterior Property, Extraordinary Spa, Less Than Ordinary Rooms with Roaches
The exterior property is extraordinarily clean, photogenic, and well appointed. Everything you need is at your fingertips including exquisite dining, thoughtful entertainment, countless pools, and convenient access to the promenade with breathtaking views.
The spa is not a typical spa, but it is absolutely extraordinary! The staff is superb. You absolutely must experience the circuit! It is an unforgettable, invigorating, and rejuvenating experience for couples, families, or single travelers.
The rooms are less than ordinary. There is absolutely no soundproofing. According to a front desk attendant, all of the rooms are noisy due to the “infrastructure.” I do not recommend a reservation at this resort unless you can budget for a room that is classified as having a view or the “Unique” category. My room description stated “pool or garden view.” I see darkness and common sidewalks. That appears to be the view for most of the double standard rooms. You can probably get a better value at another property on the island. Also, there are roaches (see video). As someone from Miami, I know it is possible for effective property managers to mitigate insects. I expect more from a property at this price point. Absolutely, do not reserve a double standard room here — you will regret the cost and you will have no pleasure in your room.
Misael Herrera
Celebrated my wedding there. The stuff of dreams. No words to describe service. Only slight negative was the florist they use their appointed subby, who forgot a few key flowers we noticed. Try and get it pinned down rapid. Best wedding planner ever Bernie. The number one. Food service rooms nothing was ever too much. A true gem.
My Booking
