Lucille Gourdon
I would recommend Santa Catalina Hotel with my eyes closed! You really can’t go wrong with this choice. The hotel itself is stunning, and several highlights truly stood out: the pool area is absolutely gorgeous. The staff goes above and beyond with their attentive and genuinely friendly service, making you feel completely welcome. The food and drinks are exceptional, with every detail carefully crafted to delight. And the spa, simply breathtaking, offers a truly luxurious and serene escape.
If I had to mention one downside, it would be our check-in experience. The staff member who assisted us wasn’t very welcoming, she didn’t offer us a drink while we waited, and compared to other guests being greeted warmly and professionally, her attitude felt a bit rude. Thankfully, our check-out experience more than made up for it. The staff member who handled it was absolutely perfect, friendly, professional, and efficient, so we left on an extremely positive note.
Jasmine Ives-Keeler
We were not able to fly out at the start of our holiday due to an issue with a passport. We notified Santa Catalina, a Royal Hideaway Hotel as soon as we realised. Asked if we could modify our booking and fly out at a later date once resolved. This request was declined.
We asked if we could use the room for the last 3 days of our 7 night booking. Which we had paid upfront for on a full board basis. This request was also declined as we discovered they had resold the room. I asked for a partial refund to cover the cost of the full board uneaten food and again this request was declined.
The reason for writing this review is to make other travellers aware before booking with this hotel chain. A great business doesn't avoid problems; it's about how you respond to them:
- It took 50 dials of the hotel contact number to speak to anyone who could actually help, and in the end they didn’t.
- There is no flexibly when the unexpected happens.
- There is no customer care.
You may have our money but you’ve lost a lifetime of business.
Kathryn Gillette
We came here from the cruise port for a “wellness day spa” pass for the day. We did not stay in a room but what a magnificent place - the decor, exterior, spa and outdoor pool. Staff is very accommodating Pool bar for lunch was very good. As we await a long international flight, this was so perfect.
Martin Larsson
Now I’m finally back and right away with a really good feeling.
This hotel is often mentioned as one of the few truly top-rated places. Getting a real 4-5-star rating isn’t common, and to be honest, I was a bit doubtful that a hotel in Las Palmas, on a small Canary Island, could live up to that kind of international standard. But they’re really close.
Even though our check-in was low-key and anonymous, the service was top-notch from the very start. We were offered help with our bags as soon as we walked in, got a refreshing welcome drink, and were warmly greeted at reception.
The hotel has clearly gone through some much-needed renovations over the years – and it shows.
A few highlights really stood out: the beautiful pool area, the attentive and friendly service staff, and the overall quality of the food and drinks. Everything felt thoughtful and well-executed. The spa also deserves a special mention – clean, calm, and very professionally run. A perfect place to unwind.
This is probably the only truly classy hotel on Gran Canaria – and it shows.
Lisa Sommerfeld
wonderful hotel! It looks very beautiful both outside and inside. The service is top notch. The breakfasts are excellent, very tasty. For the orange juice that is served with water for breakfast, a separate plus. The cleaning of the rooms is very good, everything is very clean. Thanks to all the hotel staff for such a comfortable stay
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