Mercedes Catalán de la Iglesia
We loved our stay in Santa Catalina. The staff is incredibly kind and always willing to help with everything, and they were specially friendly with our toddler and baby! The outdoor pool with salt water is gorgeous, the restaurants are really good (we dinned in 1890 La bodeguita), the breakfast is one of the best we've ever had in a hotel!!
When we visit Las Palmas again, we definitely repeat in Santa Catalina!
Mihail Enache
A really positive experience! I have called beforehand to ask if the rooftop bar is available for non guests and to my surprise it was. The location looks amazing and the views are nice! The service was friendly and the prices are manageable if you take into account the location, the attention to details, and the friendliness of the staff who went above and beyond with the level of service. They were also able to accommodate my requests.
Satish Jayakumar
My stay at the Santa Catalina Hotel in Las Palmas was transformed from a rough start to an unforgettable experience, all thanks to Judith, the exceptional Guest Experience Manager. Her prompt and thoughtful resolution of initial issues exemplified the hotel's commitment to guest satisfaction.
The suite was a haven of luxury and comfort, complemented by the hotel's top-notch food and beverage options. Every disappointment was turned into an opportunity, with Judith leading the way in ensuring a memorable stay. Highly recommended for anyone seeking a blend of elegance, comfort, and outstanding service.
Rachel
Beware if you are British!!
We were taken to our suite and we were extremely disappointed. It was dark and dingy and we were completely underwhelmed. For the price we were paying to stay in a suite at this hotel, we expected much more. This was not a suite, it was a room with a couple of chairs and a table. We then noticed the venetian blinds were dirty and thick with dust and in the shower there was body hair from the previous guests! Also mouldy seals and mildew present. Mini bar was terrible, no gin to go with the tonic and no vodka to go with the coke?. All it contained was mixers and a couple of beers. If you wanted any spirits you had to call room service and this was chargeable!
The rooftop area is really nice with beautiful views of the city and they also do really nice cocktails. Please don't expect to get a bed next to the pool as other guests reserve these before going for breakfast and the hotel allows this. It's pointless paying extra for your room to get this access. Even worse in the main pool area the same towels on empty beds are also present. However, due to the location of the pool only certain beds are in the sun for most of the day. On our first day there were no available beds at either of the rooftop and main pool areas, we actually found ourselves having to sit on a granite step in order to get some sun.
What we didn't realise about the new year in Gran Canaria is that almost all restaurants are shut on new years eve. We never gave it a second thought that we would have a problem getting a meal on this night given that we had booked into a five star hotel with 5 restaurants. It wasn't until we asked to book the tapas restaurant in the hotel that they informed us that all of the restaurants in the hotel were pre booked for the new year Gala. We asked the receptionist what we should do for something to eat on this night. She advised that the hotel restaurants would be closed by 3pm and that room service would not be available given the amount of guests at the gala. Incredibly her suggestion was to buy some food from the Hyperdino (local cheap supermarket) along the road! We were shocked and made a complaint to the hotel. We did not expect to have this problem at a 5 star hotel, especially one with so many restaurants. The response to our complaint was that they could offer us a table for two at the gala for 380 euros each and this did not include drink!! AND we had to wear a tuxedo and ballgown!! This was not the kind of attire we had with us!We rejected the offer and made a further complaint that was then taken up by the PR & Guest Experience Director Manuel Martinez-Fresno Hernandez where my partner had a meeting with him and at this meeting Mr Hernandez threatened to call the Police, he questioned my partners nationality, advised my partner that he is in Spain now and the UK has left the EU. If that was not bad enough he then suggested to my partner that he was too impecunious to afford a gala ticket! He was perfectly polite and proper in that meeting but stood up to his intimidation. As a result in order to save face Mr Hernandez pretended to phone the Police but when my partner requested to listen it was apparent there was no dial tone and in fact Mr Hernadez explained that it did NOT have an outside line! It was apparent to him that the Director had then felt obliged to phone the police in order not to look ridiculous.
We were left in a situation where my partner was facing arrest for simply making a complaint about service, with no independent interpreter nor witness, all at the instigation of the hotels’ Director of PR and Guest Experience (a misnomer if ever there was one)! It really does defy belief. We have stayed at many 5 star hotels (although Mr Hernandez questioned that also) and have never been treated with such disrespect.
As it turned out my partner and I were left with NO suitable dining facilities and therefore no dinner, subjected to extremely loud music till 3pm on New Years Eve which stopped us from sleeping and had to pay for the privilege.
Ian Derry
Love this place. Stayed over Xmas 2023 and looking forward to going back. Staff are fabulous, breakfasts first class and the bars and restaurants superb.
Beds are biggest I've ever slept in. Gym, pool and spa mean you can lose a few calories after a few beers by the pool and lunch at the tapas restaurant 😋
My Booking
