James L
I recently stayed at Dreams Las Aventuras Riviera Maya and had mixed feelings about the experience. The staff throughout the resort were very friendly and helpful, which was definitely one of the highlights of the trip.
Unfortunately, several aspects of the resort were disappointing. About half of the restaurants were closed each night, which limited dining options and made it difficult to experience everything the resort advertised. The facilities also felt old and outdated, and overall maintenance did not seem to be a priority.
The hotel itself did not resemble what you would expect from a five-star resort, and the pictures online were somewhat misleading compared to the actual condition of the property. The “private” beach was also covered in seaweed during our stay, which made it less enjoyable to use.
Another downside was the in-room amenities. Unlike many other all-inclusive resorts I’ve stayed at, the room only had beer in the refrigerator and no liquor bottles provided. Additionally, the liquor served at the bars seemed very watered down.
The resort also advertises a “premium” side, but during our stay it appeared that everyone had access to those areas, which made the upgrade feel misleading.
Overall, the staff was very kind and accommodating, but the resort itself did not meet the expectations set by its five-star rating or promotional photos.I recently stayed at Dreams Las Aventuras Riviera Maya and had mixed feelings about the experience. The staff throughout the resort were very friendly and helpful, which was definitely one of the highlights of the trip.
Unfortunately, several aspects of the resort were disappointing. About half of the restaurants were closed each night, which limited dining options and made it difficult to experience everything the resort advertised. The facilities also felt old and outdated, and overall maintenance did not seem to be a priority.
The hotel itself did not resemble what you would expect from a five-star resort, and the pictures online were somewhat misleading compared to the actual condition of the property. The “private” beach was also covered in seaweed during our stay, which made it less enjoyable to use.
Another downside was the in-room amenities. Unlike many other all-inclusive resorts I’ve stayed at, the room only had beer in the refrigerator and no liquor bottles provided. Additionally, the liquor served at the bars seemed very watered down.
The resort also advertises a “premium” side, but during our stay it appeared that everyone had access to those areas, which made the upgrade feel misleading.
Overall, the staff was very kind and accommodating, but the resort itself did not meet the expectations set by its five-star rating or promotional photos.
Ryan Howard
Love this place will definitely be back again. Had the swim out rooms. So nice on hot days to enjoy by yourself. AC cooled rooms off nicely. Showers were nice and big. Rooms clean. House keeping and using the hyatt app to order anything worked smoothly. Staff friendly through out resort. Buffet was nothing special but good when you just want a quick bite. Reasturants where amazing hands down best rib eye steak ever. Always a nice cool ocean breeze going through resort. Beach was good. Hard sand made for easy walking ok by me. Honestly with all the negative reviews I read. I have experienced none of that. Well worth the money.
Aidan Wood
First, I’d like to say that I’m a little confused by the number of poor reviews this resort has received. Let’s start with the service: the staff are exceptional—exceptionally polite, accommodating, warm, friendly, and genuinely eager to make guests happy.
The rooms are very nice. It’s not the Majestic, folks, but the amenities, bed quality, shower, and cleanliness were all very good. The minibar was restocked regularly, and there was only one day when my room wasn’t cleaned. Otherwise, it was spotless, with thoughtful touches like neatly folded bedding, replenished toiletries and towels, and attention to detail.
The food was good overall. The Italian and steak restaurants exceeded expectations, both in food quality and service. The Mexican restaurant had just changed its menu during our visit, so the server was understandably a bit confused. Service was slow, and honestly, the food wasn’t great—but the staff’s effort helped us overlook that one experience. The special dinners in the Preferred area, as well as the Oceania restaurant during the day, were very nice. The Asian fusion restaurant was also excellent.
That said, on our fifth day I came down with a pretty bad case of food poisoning, possibly from the pork wrap at the beach grill or the hot buffet in the Preferred Lounge. I’m an adventurous eater (ceviche, seafood, etc.) so I partly blame myself but we didn’t eat off-resort.
The resort itself is a bit older and shows some wear in areas like the Core Zone (kids’ club), theater, sports bar/club, and a few other spots. However, it performs very well for its price range.
A couple of things worth mentioning: I was on the first floor on the pool/ocean side, and it was exceptionally noisy at night due to weddings happening almost every evening. The AC barely drowned out the noise, though things generally quieted down around 11 p.m. In the mornings the staff are out early so I was often awake by 6AM (banging of karts in the hallways) but it was usually to know when to go grab a few beach chairs.
There were also a lot—and I mean a lot—of small kids: babies, toddlers, and children under eight. I was traveling with my nephews, so we expected kids, but the sheer number made it harder to relax or enjoy the pool at times. You could opt for an adults-only resort, of course. But it’s worth mentioning that I’ve been to many all-inclusive resorts in Mexico and Punta Cana (DR), and this was by far the most kid-heavy resort I’ve experienced.
On the plus side, it’s a small resort, which makes getting around easy. The Preferred areas and perks are nice, though they may not be worth the extra $900+ CAD.
There also really isn’t much of a beach. There is one, but it’s artificial and located on a lagoon. If you’re looking for the soft, white Caribbean sand, you won’t find it here or nearby. However, the resort is within a gated community, and being able to wander the marina, explore local restaurants and shops, and watch the dolphins was fantastic.
In summary, this is a solid 4/5 resort for service, location, size, and amenities.
Kelly Flynn
We stayed at Dreams Aventuras in Mexico, and unfortunately, our experience fell below expectations. I do want to start by saying that the staff was truly wonderful—every interaction was warm, friendly, and attentive. It is kid friendly and it was nice seeing family groups.
The food wasn’t good, we often struggled to find anything to eat. Most of it was bland and overcooked. Many of the restaurants were closed which resulted in long wait times. The Barracuda bar with swings was very nice, probably the best margarita in the entire resort.
The rooms themselves were decent, but very dated. Shower never really drained, it’s not a good feeling showering with standing water. There was a massive leak, first level, near our room. Water everywhere. Bed was comfy. Room was serviced daily.
Preferred was okay, our room was on the first level so noise was a factor. We heard music all night and it starts up early so bring earplugs. We enjoyed the preferred pool and the available reading material. We got some preferred ‘coupons’ only to discover you had to buy very expensive wine in order to use them. We used some at the spa, our massage and facial was very nice.
This property could use a massive overhaul. Wonderful people but we won’t be back.
Kyle Nicholson
I booked this trip spontaneously for a three night stay and I paid for the junior room with a tropical view. Check in time was 3 PM, but by 1 PM my room was ready which was great and they also treat you as a guest from the minute you enter the property.
My room was clean and the housekeeping/service was very consistent and detail oriented as they would fold miscellaneous clothes and clean up phone charger cables very creatively.
The pools are nicely built and appear pretty clean and when I was at the resort, it wasn't too busy so I didn't have any problems finding my own space on the pool deck. The beach is nice looking, but is often very dirty and nobody really swims inside of it.
The highlight of my trip may have been the spa as the services were amazing and it's very nice looking which was relaxing and a one of a kind experience.
Just like most parts of Mexico, the food was amazing and I had zero complaints especially with the buffet option.
I'd say this resort maintains its five star resort title well.
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