Ashley Carter
nice rooms, service, staff and location. Food, drinks and evening entertainment quality let it down. We are not picky eaters but it was not great - we have been to far better Dreams Resorts. I would say that the Spa is absolutely terrific and being situated in Puerto Aventuras is lovely though, nice to be able to wander around the marina, all felt very safe. Wouldnt go back to this hotel though due to the poor food.
Andrew Gasser
A nice all inclusive resort. Very family friendly. We were there during the off season so only 2 restaurants were available to pick each night. Food was what you’d expect from an all inclusive resort…(meh for the most part) but food is different for everyone. The staff was very accommodating of anything we asked, super friendly. The building has some age but is kept up fairly well. During our stay we couldn’t use the balcony because of swarms of gnats, but the ocean facing view was beautiful. Probably not somewhere I’d repeat stay. Glad I tried it, and they did a lot of good things. It’s just a place I “have to” stay again
Nader Samedi
I booked a double swim-up pool room through Capital One Travel, and even received an email confirmation from Capital One stating the hotel had verified my room type, double beds with a swim-up pool. After a long day of travel, we arrived around 6:30 PM only to be given a standard room with no swim-up pool.
I immediately showed the concierge and front desk my confirmation email, but they refused to honor it, insisting that “this is what Capital One booked.” My wife is pregnant, and we were traveling with our two-year-old for a friend’s wedding, not exactly the time to deal with such nonsense. After two exhausting hours of back and forth, they still refused to give me the room I had already paid for unless I paid an additional $400 USD. I managed to get Capital One on the phone within minutes, but the hotel staff claimed they couldn’t reach them. Out of pure frustration and with a toddler in tow, I eventually paid the extra charge just so we could settle in.
The concierge, Emilio, apologized profusely and promised to make it right with a complimentary Bali bed or other perks, none of which ever materialized despite multiple follow-ups during our stay. The manager, Karen, was equally unhelpful. It was clear they cared more about squeezing a few extra dollars out of guests than building any kind of loyalty or goodwill.
To make matters worse, on our last day, $300 USD was stolen from my backpack in our room. I filed a report, and instead of offering any form of compensation or accountability, the staff searched our belongings as if we had misplaced it ourselves. Absolutely unacceptable.
The food was decent, but service throughout the resort was almost nonexistent. If you wanted food or drinks by the pool or beach, you had to get up and fetch it yourself while several servers stood around chatting at the bar.
Overall: avoid this place at all costs. I’ve already told friends and family to stay far away. For the price, the dishonesty, lack of service, and outright theft make this resort one of the biggest disappointments I’ve ever encountered.
Nanda Rahman
We had a wonderful stay at this resort. It's truly family-friendly and made our trip very enjoyable. The atmosphere is welcoming, and the staff were helpful throughout. There are some lovely restaurants on-site with great ambience and service. However, we felt there could be more vegetarian options on the menus to cater to a wider range of dietary needs. Apart from that, everything else was excellent. We loved our time here and would definitely stay again!
Olga Mantilla
While our experience was not terrible, it wasn't great either. The only thing that made this place tolerable was the amazing service the staff provides. Most went above & beyond to make our stay pleasant. This resort is so plain & outdated, the pictures online certainly don't reflect what we saw. Where to start. There are zero decorations, art on the walls, etc. to create ambiance, just plain bare walls, hallways, etc. Just 2 slow elevators available for a full resort with broken tiles. The pool was dirty, corners with grime, broken tiles. The swim up bar closed at half day because there wasn't enough staff to cover it. The music was a small old boom box propped on a table. What? Food was mediocre at most restaurants, at best. So much Sargassum seaweed at ocean's edge & in the body of water for snorkeling, which was one of the main attractions of this resort. So swimming in the ocean was impossible. We understand that was out of the resort's control. Plus the smell of the rotting seaweed was strong. The teen center's air conditioner was turned off the entire 8 days we were there! Even after mentioning to the front desk. Kids could only handle a few minutes in the hot sauna like room. The guest rooms were so plain, but worst there were stains & tears on the couch. The corners in the rooms, hallways throughout the resort were dirty, as if they had not been swept in years. There were so many things lacking in this resort. Nothing to reflect the supposedly 5 star resort they claim to be. If you're looking for luxury, this isn't it. Very disappointing for13K spent on this family trip. Only gave 2 stars because of the awesome staff.
My Booking
