Riviera Maya

Emily Bollinger

The chef, Maria, was amazing! It was her first night, but you wouldn’t know it. The food was fantastic. Santiago was our server, and I definitely recommend him! He was super nice, quick to bring drinks, clear our dishes, and even practiced Spanish with me! So far, the best restaurant I’ve been to at this resort. Even if you aren’t staying at Catalonia, you should come check this place out! :)

Emma Bailey

The reception desk service is impeccable! We were received by Luz! Not only friendly, through and knowledgeable she also worked very efficiently. She assured us that she would answer any questions or direct us to the right place throughout our stay…she showed us how to make a spa reservation, dining reservation and more. The porters were also super efficient and kind. Our room was clean and well appointed. Breakfast was probably our favorite with very friendly staff and perfectly poached eggs!

Sandie Watkins

From the first bite to the last lingering flavor, this steak was nothing short of extraordinary. Perfectly seared with a caramelized crust that crackled gently under the knife, it gave way to a tender, buttery interior that melted on the tongue like velvet. Each bite was a masterclass in balance—rich, juicy, and seasoned with such precision that every element enhanced the natural flavor of the beef rather than masking it. Cooked to a flawless medium-rare, the center was warm and rosy, with just the right hint of resistance as you sliced through. It was clear that this wasn’t just any steak—it was a carefully aged, expertly handled cut from Deanna the chef who understands and respects the craft. You could taste the quality in every morsel.

Naya

I had a wonderful experience at the hibachi restaurant. Our server, Angel, was attentive, friendly, and provided excellent service throughout the meal. The chef was also fantastic skilled, entertaining, and made the dining experience enjoyable. The food was delicious and well-prepared. Overall, it was a great evening, and I would definitely recommend this restaurant to others. Hotel Catalonia Riviera Maya – 4/5 Stars My stay at this resort was overall phenomenal. I would have gladly rated it five stars, but the seaweed was a major issue during my visit. While I understand it’s out of the hotel’s control, it covered most of the beach, making it inaccessible and causing a strong odor that even reached into my room and throughout parts of the hotel. That aside, everything else was wonderful. I truly appreciated the complimentary room upgrade my room was spotless, and the housekeeping staff went above and beyond by organizing my belongings, which I didn’t expect but greatly valued. The food was delicious, and the service throughout the resort was top-tier. From the front desk to transportation and excursion booking staff, everyone was warm, helpful, and friendly. Despite the beach issue, I had a great vacation and would still recommend this resort for its service, cleanliness, and hospitality.

GiGi Ha-Nguyen

Our dining experience at Beloved restaurant in the Catalonia Riviera Maya Resort was pure perfection and a highlight of our trip! We celebrated our twins’ birthday there, and the staff made it an absolutely unforgettable evening with their warmth, attentiveness, and extraordinary efforts. The food was phenomenal—the steak and lobster were cooked to absolute perfection, with every bite bursting with flavor and presented beautifully. But what truly stole our hearts was the staff’s incredible dedication to making our twins’ birthday so special. Not only did they surprise us with a lively mariachi band serenading our children, but the entire staff came out to sing “Happy Birthday” with genuine enthusiasm, bringing out a delightful dessert adorned with candles. The joy on our children’s faces was priceless! Every detail was thoughtfully executed, from the seamless service to the personal touches that made us feel like family. The team at Beloved went far beyond our expectations, creating cherished memories we’ll hold onto forever. Thank you for an exceptional evening—we can’t wait to return!

Nanda Rahman

We had a wonderful stay at this resort. It's truly family-friendly and made our trip very enjoyable. The atmosphere is welcoming, and the staff were helpful throughout. There are some lovely restaurants on-site with great ambience and service. However, we felt there could be more vegetarian options on the menus to cater to a wider range of dietary needs. Apart from that, everything else was excellent. We loved our time here and would definitely stay again!

Vicki Lombardi

We just returned from our trip to Dreams Aventuras. It was a great vacation!! Miriam, the Preferred Club concierge, was amazing! She was super helpful, knowledgeable and very kind. It was our granddaughter’s first birthday while we were there and Miriam arranged to have a small cake delivered to the room and another beautiful cake brought to our table at dinner. The waiters at Portofino sang to her and made the whole night really special. We very much appreciated the attention to detail to make sure our experience was great. The resort is very clean and everyone working there is friendly and fun. We felt very well taken care of the entire time.

Daniel Reilly

Overall was a great place and everyone was amazing. The room was really nice. Only downside would be the beautiful ocean you go for wasn't blue and really wasn't swimming worthy. Its the time if year for seaweed and it was pretty bad. Its nit the resorts fault. So the resort in itself was great!

Brad Hardin

My family and I loved our stay. The service was beyond any expectations that we had. We're in the shuttle to the airport as I type this and my wife is already looking into booking again. I would high suggest that you pay the extra and get the preferred member. Just a few perks of the preferred is a private bar with hot and cold food out all day. A members only pool. Do yourself a favor and book a vacation.

jason steiner

Couldn't use the beach for the first 2 days do to all the seaweed, also smelled like a portable potty outside for the first to days. Our room was booked for 2 queen beds and instead our room had 2 full beds which are smaller than queens. The food was good. If you travel away from the resort for an excursion that is not at the local marina then then travel time is about 1.5 to 2x as long as your told to travel each way. Every evening be prepared to be harassed going to and from the pool by vendors setting up temporary stand from 5pm till around 10pm

Krystyna Kozlowski

I am amazed how beautiful is that hotel. Each detail of this place is very friendly to everyone spending time on vacation. Also service unbelievable helpful, smiling and nice. One of them is Irene, working at the pool bar. Always smiling, very fast preparing unbelievable tasty drinks. Don’t think twice if you’re choosing the place for relax. I just came back and ready to go there even tomorrow.

james reyes

I just wanted to comment on the very good service at Mexico Lindo. We were quickly attended and pampered with a three course meal. Very good service. Between Josue Lopez and. Miguel Lopez they made the experience incredible. We enjoyed the recommendation and we felt full and welcome. Thank you. These guys made our night.

Laura Perez

My family and my brother's family just stayed 4 nights at this hotel and had a great experience. The property is beautiful and very well kept. The food was abundant and good. The beach was clean, we enjoyed it and close to a wonderful and heated pool. It is nice to have access to the other Barcelo hotels next door. The room was clean and well ventilated. The kids had a blast, including the waterpark, pools, activities, etc. Staff was polite and helpful. All in and all, our group of 9, loved it.

Natalie Johnson

We recently stayed at the Barcelo Maya Beach Resort and it was great! I want to give a shout out to head Bellman, Angel Serrano! He offers excellent service! He is so kind, friendly, and helpful! He goes above and beyond to make sure the guests have an outstanding experience! Thank you Angle Serrano for helping make our stay a 10/10!

Venu B

This hotel is clean and proper. It is connected with the barcelo chain with gives you access to the other hotels. Overall experience of this hotel is a 3/5, this is not a 5 or 4 star hotel. Upon check-in there is not much information provided by the front desk, you are directed to guest services. As soon as I finished checking in, I went directly to guest services, and try to book a la carte. I was able to book one restaurant for Saturday night 7:30pm, and everything else was already booked, my second reservation was Monday night at 9:45pm which was the only option. Also we had to bring our luggage to our room which I don't mind, but in 4 or 5 star hotels I been to all over the world, it was always offered/done. The pool and beaches are filled with towels on the chairs. It is really hard to find a place to sit. This is the hotel's fault on not enforcing rules on beach and pool chairs. This old is 80% old people and 20% families. So all the old forks wake up at 6am and go to the beach, and place their towels(some even put locks on the chairs, see picture) on the chairs. Then they go and eat breakfast, and come back and sit on the chairs. Basically "claim" the chair for their entire stay. The service at the pool is long, there is only 2 people working there and there is only 1 bar for the pool and beach. You have to wait 5-10 minutes to get a drink. The buffet has mostly the same food everyday, it is average food. The service was 50/50, some days the waiters came to ask if we wanted something to drink, others days they didn't. Overall I don't think hotel deserves 4 or 5 stars. The staff were nice, the hotel is really clean, and the beach is nice. Those are the only 3 good things. If you are a group of young people or couple, pay the extra and go to an actual 5 star hotel.

Kent Bird

We spent 8 days here and it was hard to come back home. This place is amazing and the service is incredible. I would highly recommend Barcelo hotels, they do it right. The service was great from everyone but Joel Hernandez was our favorite. He waited on us at the buffet for breakfast on six of the eight mornings only missing us on two because we went on two all day excursions. He set the tone for our whole day and genuinely remembered us and what we told him we were doing that day, he would ask us about how it went the next day he saw us. I could go on, but see this place for yourself. You won't regret it. Thanks again!

Yvette B. Reyes

Location is great if you're not going to go very far. You really don't need to leave. The hotel rooms are very nice and the service is good. However the moisture here from the humidity is palpable, with a light sweat showing up on the tile floors in the room. Thankfully they do not have carpet in the rooms. Everyone has been extremely friendly and helpful. Service has been excellent. The pool's are exceptionally clean and it's a plus that they have swim up bars.

Fab Guzzo

This hotel stay was among one of my favourites. From the very first night the waiters Edgar and Rusber took such good care of our tables. Always ready to serve us whatever we needed with a smile. They helped make our stay more comfortable and easy! What a fantastic stay at Barceló Maya Caribe and make sure you visit the buffet and say hi to Edgar and Rusber! They’re the best!

Jazmin Torres

We've stayed at multiple Barcelo locations in Mexico and this one surprisingly was the worst. The room was pretty and had an ok view. But we needed to get room service to bring up sheets and blankets for the two day beds. The rooms were organized and stocked daily. The service on the other hand was disappointing. We've never had this bad of a service from start to finish. Staff are not friendly. It seams like they avoid you. I can count on my hand how many staff were genuine and attentive. And that was the staff at the premium check in and 2 staff at the buffet. At the other Barcelo locations we usually get a gift the first day of being at the hotel. We did not get it this time. When asked about it, it felt like we had to push it to get it. In the end on the last day there we got a plate with 2 chocolate covered roses and a travel size bottle of champagne. Keep in mind we were supposed to get a basket of fruit. They don't come ask if you want a drink at the pool. You have to go to them. And when you do they are annoyed. When you want to check on extra activities and transportation for the activities, the staff there is rude and annoyed of you just for asking basic questions. The hotel is kid friendly but it felt more like a party spot for young adults. And maybe that's why the staff are the way they are at this location. We won't be coming back to this specific location. And not everything is included in this all inclusive resort. They have a bowling alley, water park and a few other activities you need to pay for.

Rhino

This was my third time to this beautiful resort. This time we brought some friends of ours to experience it with us. Every morning and most lunches we dined at the Caribe buffet. Our server Darinel Gomez greeted us every morning with a table big enough for our large party of 8. He was always quick with refills and clearing plates. He is honestly one of the main reasons why we have returned and will continue to return and recommend to all all of our friends and family. Thank you Darinel for being so amazing year after year.

Silvia Duarte Sanmiguel

DO NOT stay in this resort, it’s a scam. Zero stars. The staff try to bait you into buying a timeshare by being nice and helpful, but if you don’t buy, the nice guy act ends and they treat you like dirt. I was told that I had to move my bags from the room that I paid within one hour or else they don’t know what will happen to my belongings. I was 45 minutes away from the hotel with my 3 year old and I had to drive back to pack my stuff because I had to move to a lower cost room. They insisted that I attend a timeshare presentation (about 3 hours) even though my 3 year old had a fever. They simply didn’t care, and when we declined their offers, they turned nasty and vindictive. We left the hotel 2 nights early because a manager in the membership department made a not-so-veiled threat against my husband when he voiced our complaints. We had to find another hotel with my sick boy because we didn’t feel safe. On top of all that, the food and drinks are terrible. A lot of other people were disappointed with the entire hotel. Please if you want to have a peaceful and nice time in Mexico don’t stay there. And when I asked for my money back, they said it’s not possible.

Emily Wellstead

We had a fantastic family holiday at Grand Sirenis and couldn’t be happier with our experience! From the moment we arrived, the staff were incredibly polite and welcoming, making us feel right at home. The location was perfect — beautiful surroundings and easy access to everything we needed. The rooms were clean, comfortable, and well-maintained, which made our stay even more relaxing. The food was absolutely delicious, with a wide variety of options to suit all tastes. There was always something new to try, and the cocktails were a real highlight — expertly made and never over-poured. Entertainment was also top-notch, with something fun happening every day and night. A special mention to Emily, who brought so much energy and talent to by the pool — she truly made the days extra special for the whole family. Overall, we had an amazing time at Grand Sirenis. Wonderful food and drinks, great service, spotless rooms, and a warm, friendly atmosphere. Highly recommend — we’ll definitely be returning!

Lisa Kearns

A Truly Unforgettable Family Vacation! ⭐⭐⭐⭐⭐ We just returned from an incredible stay at Grand Sirenis Riviera Maya Resort & Spa, and we’re already dreaming about going back! Everything about this resort was top-notch, but the highlights deserve a special shout-out. The food was absolutely phenomenal — from the buffets to the à la carte restaurants, every meal was delicious, fresh, and beautifully presented. There was something for everyone, and even our picky eaters found favorites they couldn’t stop talking about! The rooms were lovely — clean, spacious, and beautifully maintained. We loved coming back to our comfortable room after a day full of activities and relaxation. Now for the best part: the entertainment — especially the pool entertainment! A huge thank you to Erick and David, who went above and beyond to make our stay magical. They were simply amazing with our four children, keeping them engaged, laughing, and active all day long. The games and activities were so much fun — not just for the kids, but for us parents too! It’s rare to find staff who truly care, but Erick and David made us feel like family. This was hands down one of the best vacations we’ve ever had. Grand Sirenis has a special place in our hearts now, and we can’t wait to return! 🌴

Doaa

An Unforgettable Trip to Mexico – Thank You So Much! This was our first time visiting Mexico, and we traveled all the way from Saudi Arabia for a family vacation. The experience exceeded all our expectations! One of the people who truly made our trip special was one of the shuttle drivers. He was incredibly kind, helpful, and always greeted us with a smile. He went out of his way to make sure we were comfortable and enjoying every moment at the resort. He helped us get around easily and made us feel completely at home. We sincerely wish him all the best in his future! 🌟 And in addition to that: • The food was absolutely delicious, luxurious, diverse, and full of flavor – one of the highlights of our stay! The variety and quality were truly outstanding. • The activities and entertainment were plenty and varied – every day there was something new and fun for all ages. • The rooms were extremely clean and spacious – we had a very comfortable stay with well-equipped and tidy accommodations. Our trip to Mexico was amazing in every way, and thanks to the wonderful service and hospitality we received, it became a truly unforgettable experience. Special thanks to Fausto one of the shuttle drivers, made it even better. He helped us get familiar with the resort, answered all our questions, and always greeted us with a smile. His dedication and kindness truly stood out. We’re so thankful for his help and wish him all the best in his future!

Shan Ali

Ohh how I miss this resort already. We visited for one week in June. I took my wife and 3 kids. They loved every bit of it. You cannot go wrong staying here. Summer time the beach will have seaweed and it gives off a foul odor. But that's how it is everywhere. I would recommend this resort to anyone who is thinking of staying here. Food is amazing. Buffet style with all different types of dishes. Seafood, Italian, Mexican. Employees are all great. Shuttle service is clutch. Miss being here. Hope to be back soon. Keep up the great work guys!