Kayli barnes
I enjoyed my time here at The Swan, and I would go back again. The location is definitely the highlight of the hotel, with buses to disney, and a quick few minute walk to Boardwalk. You can even get a quick ferry to Epcot.
The service is great and a quick check in process even with a lot of people all checking in at the same time. I stayed in a two bed room with a balcony, and a view of Crescent lake. The room was clean with no issues.
The restaurant options in the Swan, and the other two hotels are really great! They all never miss.
Afro Desiac
I slept so well here. The mattress was very firm but very comfortable. As soon as I laid down I was ready to sleep. The room had a good amount of space and complimentary bottles of water. There was a sink outside of the bathroom, which worried me, but thankfully the bathroom also had a sink in it. Another case of a full bathroom in one room! Excellent. The toilet though... What's with the toilet? Sometimes one push of the lever is enough to flush it. Sometimes you have to push it two or three times. Sometimes, it seems like you have to hold the lever down. It made no sense and usually did a false flush, where it would fill with more water and then stop without flushing down anything. Other than the toilet, I really liked everything about this resort. There was a coffee shop on the ground floor. There was plenty of lounge space with nearby outlets. Some restaurants were in the building. The Boardwalk was within walking distance. The Dolphin was close by, even though the statues on the building looked nothing like dolphins. The staff was great. There maybe should be a way for people to contact Bell Services instead of just standing there hoping someone shows up. Why they don't tag all of the bags is beyond me. It seems like marking all of the bags would be more efficient and lessen the likelihood of losing them. I'd stay here again.
Sy Sandhu
Have been coming here for years and it’s still a great property at a great location. All of the staff are what make the property great as they provide the best service. Natalie was great at check in and unfortunately we were given a connecting room and there was a screaming baby next door but they gladly moved us so we could get some sleep. The entire room was extremely clean and the beds + pillows were perfectly soft for a great nights sleep. Our shower had no shower gel and they delivered some within 10 mins at midnight which is not that common and greatly appreciated. They had plenty of activities to do and the $50 resort fee includes a decent amount of things to do / perks such as Swan boat rentals, and Smores at night on the “beach”. For the holiday season they had a meet Santa and cookie decorating for the kids and there was a busy Karaoke bar on the ground floor. Self parking was $38 a day which is pricey but in line with the area. The holiday decorations were plentiful throughout the property as well. Will definitely be back as the proximity to Epcot and Boardwalk cannot be beat
Darren Smith
There is a lot to like about the Swan.
Staff: The staff is very friendly with a slight Disney vibe (despite not being a formal Disney resort).
Location: The location is superb. You are not going to get better without paying twice as much. You have super easy access to the Boardwalk amenities including shops, restaurants and entertainment. You can also easily access the Boardwalk bus that goes directly to Magic Kingdom, direct buses to animal kingdom and Disney Springs, an indirect bus to Magic Kingdom and then easy boat access to Epcot. Epcot is also walkable. The hotel is many many different restaurants, some of which are a quick walk to one of the sisters hotels. Truly a 5 star location.
Rooms: Tight, cramped and bland. Clean... if you don't look too hard. They do provide free bottled water daily which was very appreciated. Walls are thin and you will what a lot of noise. Balconies are nice but very small. If rooms are more important than location, I would prob go with the Reserve.
Minor quips: The beds in the room were intentionally engineered to inflict maximum pain on adults. There is no way to avoid slamming your shins on the protruding bed frame. I know you're rolling your eyes at me right now, but the first time you cry out in agony you'll be thinking of me.
Also, the bed is firm yet comfortable... but the pillows are the worst.
The TV reception goes a pixelated out and back in regularly.
The only shop for drinks and snacks closes super early. There might be an alternative, but I didn't see one.
All and all, a decent stay for the location and price.
Matt Withers
Please stay here if you're visiting WDW. Beautiful, comfy rooms, plenty of dining options, and you can use your Bonvoy points. It's just a short walk or boat trip to Epcot and Hollywood studios, with buses to the other parks and Disney Springs (the Magic Kingdom bus -could- be more convenient). All told just a great place to stay.
My Booking
