Angela Minor
We stayed here for 3 nights over spring break, and the Disney Swan hotel was not at all what we expected. The best thing about this hotel is its location and restaurant options. The rooms are absolutely disappointing. Our room smelled of urine, and they didn’t have another room to move us to until the next day. Both rooms were dirty- dust and dirt on the mirrors and light switches, hair and dirt in the corners, and hair on the walls in the shower. It was nasty. Further, the mattress felt lumpy and had a huge dent in it-so uncomfortable. The shower room was so small that you couldn’t close/open the door if on the toilet. It was not a comfortable stay at all. And the rooms are in dire need of updating. I would never stay here again- it’s more like a 2-star hotel. There are much nicer hotels to stay at in the area for a much better price, one in particular near Disney Springs that includes breakfast and light dinner with no resort fees and is CLEAN.
Vanessa Ordonez
Really beautiful. I joined my husband who attended an event at the dolphin and we stayed at the swan. The resort was beautiful. It was also not super busy when we went in February. I absolutely loved it. The room was clean and had a lovely view. The pool and man made beach area were also lovely
K
I have wanted to stay here since I saw this hotel 30 years ago. It totally lived up to all my expectations. My greeting started with Pablo and he was an absolute dream. He welcomed me and allowed me to gush over this beautiful resort. The pools are great. There are multiple hot tubs and the dolphin has Dole whip, so it doesn’t get better than that. It has great transportation to the park and Disney springs. It was clean, and the service was absolutely top-notch. I wish I could live at this resort.
Mike Trampetti
Some rooms have recently been upgraded. They are very modern and clean. We love the Swan already but the rooms are awesome. We had an amazing interaction with Coral at the front desk. She loves her job and it shows. She was so enthusiastic. My wife said after we finished checking in, Coral lifted my day. Now that says something about customer service. Give that amazing lady a raise!
Annie Bley
Having such a wonderful hotel near the parks made this hotel a huge win for my recent stay! I loved the boat access to Epcot and Hollywood studios as well as buses for all the parks and Disney Springs! I loved the complimentary parking, that was super helpful for our Magic Kingdom day. The beds were really comfortable and when I asked for a thinner pillow instead of the thicker stiff pillows originally provided, they gave me the best feather pillows I’ve ever used. My stay was perfect and I loved the access, walkability to Disney Boardwalk and the extra amenities. I’m glad we found this Disney Hotel to stay in!