Brian Hudson
When my wife and I arrived in our room it was almost midnight. For it being late we saw one sheet with a stain. Noticed a bottle cap under the sink cabinet. Tells us the cleaning crew did not do a great job cleaning the room. The next day, we noticed a lot more. The sheets had more stains, unused towels had yellow stuff caked on them and the fitted sheet had a huge yellow stain on it. We called the front desk at 11:20 at night because that is when we arrived back from the parks. Took room service 2 hours to come out. Had our sheets, pillows, and towels changed out from 1:30 - 2AM. The room service attendant took pictures and couldn't believe what he was seeing either. The sinks wouldn't drain properly and backup. You have to turn off the water for it to drain. The next day we had room service come out again to clean and provide new linens and again that cap I said we saw when arriving in the room was in the exact same place. Perfect example of the attention to detail for cleaning their rooms. We will never stay here again. Do yourself a favor and stay at the Swan Reserve. A million times cleaner and in the same area that provides proximity to Hollywood Studios and Epcot. We wanted to stay there but was booked for the weekend. We told management about the issue and they said sorry for you having stained sheets with pee and blood stains and whatever was on the towels. We were informed that room service manager would reach out and that never happened.
Michelle Wolfe
We stayed 4 nights at the Swan Resort mainly to get early park entry and snag Lightning Lane passes 7 days in advance. In theory, it sounded like a strategic Disney master plan. In reality… if I could do it over, I would’ve saved half the money and stayed at the Disney Springs Drury Plaza.
Here’s why: the resort fees and parking charges were painfully high—especially considering we basically used the room just to sleep. We didn’t even get to enjoy most of the perks we were paying for! The room itself? Nothing fancier than your average hotel room.
The good stuff: The staff were friendly, and the location is absolutely fantastic. Being able to walk to Hollywood Studios and EPCOT is a big win.
But let’s be honest: We could’ve saved around $600 staying at the Drury and spent that on souvenirs and Mickey-shaped snacks instead of parking fees.
Lesson learned: convenience is great—but not $600 great.
Jason Z
Stayed here for 4 nights with my wife this past week during our Disney trip. Very good value versus other Disney properties.
We had no issues with location and transportation to various parks. We used the Minnie service for the day we went into magic kingdom early to make it easier.
I will highlight that the AC works ridiculously well. It’s a pet peeve of ours and if you prioritize cold AC you will be happy. The lobby is freezing and you can’t make the room as cold as you want. Really….it works amazing.
You do of course miss some of the Disney magic you get at other resorts. If this is important to you and especially if you have young kids maybe look elsewhere. It is definitely more of a business/corporate vibe which we didn’t mind.
The quick service / coffee bar is excellent. Really stand out coffee. Being about to order in the app and have it ready as you head out is wonderful.
Had some small issues with housekeeping. Nothing terrible but still surprising. The phone system is all AI. You can’t really reach a person. So if you want to talk to someone to address an issue you have to go down in person.
We walked through Dolphin as well and it is gigantic. Much prefer the smaller feel of Swan.
We didn’t use the pool but walked by it. There are a surprisingly few amount of umbrellas out for the Florida sun. Plenty of lounge chairs available but if you want an umbrella it’s probably very hard to get. Seems like an easy fix they should resolve.
Kimberly Harle
The Walt Disney World Swan, a Westin property under the Marriott umbrella, offers a good location near two major Disney parks and the lively Disney Boardwalk. Guests can walk or take a short boat ride to Epcot and Hollywood Studios, which makes park access convenient and flexible. The proximity to the Boardwalk also adds easy options for dining and evening entertainment.
The hotel itself feels more like a traditional Westin than a Disney resort. There are only a few Disney touches, and while you do get benefits like early park entry, the atmosphere is more understated and businesslike than whimsical. The rooms are comfortable and well-appointed, but the overall experience is closer to a convention hotel than a themed resort.
Dining options across the Swan, Dolphin, and Swan Reserve are good but limited by hours, with some venues open only for certain meals. The pool area is pleasant but simple, especially compared to Disney’s more elaborate resort pools. There are activities such as movies on the lawn or karaoke, though these are not well promoted—most guests stumble upon them by chance. Fireworks from Epcot can be seen from a few areas, but the views are limited.
Where the Swan falls short is in Disney’s signature hospitality. Birthdays or anniversaries aren’t acknowledged in the same way as Disney-run resorts, and MagicBand connectivity can be inconsistent.
Overall, the Swan provides a clean, comfortable, and convenient stay in a good location with easy access to parks and the Boardwalk. With better communication about activities, more Disney charm, and smoother technology integration, it has the potential to move from a solid three-star stay to a strong four.
Tee
The location is awesome for walking to EPCOT or taking the boats to Hollywood Studios. It's great to stay at the lagoon area and be able to experience the WDW Boardwalk area.
HOWEVER: this is a location run by Marriott so expect that level of care unfortunately. They tried to add on a $250 extra charge to make up for the discount I earned through a 5 night stay booked with 3rd party site. Their Accounting office actually tried to say a $1000+ full prepayment was just a deposit.
TLDR = extra charge added without consent. disputed with a chargeback after 2 months of wasting my time with their own Marriott/Westin staff for the refund.
LOOK AT YOUR BILL, DEMAND FINAL RECEIPT. I GOT MY MONEY BACK, NICE TRY MARRIOTT!
p.s the walls are paper thin and if you adjoin with people there for a work event with drinking, good luck to you. we didn't sleep well until night 3 when they had checked out.
My Booking
