Iunia Dinu (Greeniunia)
We came here for a week of fun at the theme parks and this hotel did not disappoint. Jean from the front desk took the absolute best care of us! It was my birthday and he not only was kind and helpful at check in but incredibly informative and gave us the best tips for our Disney adventure, Jean truly went above and beyond. Thank you! Special shoutout to Christopher as well for being so responsive over the Hilton app.
This hotel offers good food options, we stuck to the 24 hour market and the in-room dining. All affordable and good family friendly options. The market also offers breakfast / dinner options à la carte if you need something fast or missed the breakfast buffet. They have an espresso machine at the market 24/7.
This hotel is the perfect location if you are going to any of the Disney parks. They also offer shuttles which is what we used to get to and from the parks.100% recommend the shuttles, book it a night in advance. Disney Springs is a walkable 5 mins away and houses a variety of activities on off days or travel days. Universal is about 20 minutes away and we had no troubles finding Ubers.
The rooms are very clean, well stocked and the showers are HOT.
Overall, a great stay. We will absolutely be returning to this Hilton on our next Orlando adventure. Thank you Jean and team!
Cathy O
I recently stayed at this hotel while attending a conference, and the service and accommodations were truly exceptional. Since I was attending only one week after surgery and using a wheelchair, I was especially grateful for the kindness and attention I received from the staff.
A special thank you to Bashir, the Banquet Captain, and Lourdes, one of the servers, who went above and beyond during lunch service to make sure I was comfortable and well taken care of. Their caring attitude, attentiveness, and willingness to assist made such a difference during my stay.
The level of hospitality I experienced exceeded my expectations, and it was clear that the staff genuinely cared about their guests. I highly recommend this hotel for both conferences and personal stays. Thank you again for such outstanding service!
Zach McGovern
The staff was outstanding. They were very friendly, helpful, and made sure our stay was great. The rooms were clean, but a little dated. The pool was nice and clean.
We utilized the free resort shuttles to get to various Disney parks and they were very useful and always on time. Disney Springs is just a short walk from the hotel.
Geeta Iyer
I am reviewing the Hilton Lake Buena Vista and managers Emmanuel Ortiz and Noah Hanke. I was a guest at a conference in their hotel. I received a voucher for parking discount. Upon exiting the lot, the parking attendant incorrectly charged my card without the discount. He told me I had to go to the front desk to fix the error. When I went to the front desk, I spoke with Mr. Ortiz. He was extremely rude, told me that it was my mistake that caused this incorrect charge, and that they would not be able to fix it until the following business day at the earliest. The following day, I called the number provided three separate times before receiving an answering line. I then waited on hold for 30 minutes without a response. I went in person to the hotel, where Noah Hanke gave me an email to contact, and told me there was no more assistance he could offer. It took two more phone calls to reach a person in the finance department. This person, Bonnie, reported she also could not offer any help with the incorrect charge. No matter who I call or speak with regarding Hilton, no one is able to help me with this incorrect charge. It is inappropriate for a business as large as them to be operating like this in Orlando. Both managers I spoke with offered minimal assistance, and no apologies. I will never stay at a Hilton or go to any events at their property again.
Stephanie A Tuomey
We booked at the last minute for a quick trip to Disney World. Since we were getting in after 9pm and missed the parks, we booked a Disney Springs hotel so we could go over for a few hours and not waste the whole evening.
Xavier at the Front Desk was outstanding! He was professional whole being personable. He was patient and answered my questions while still keeping an eye on the line. He was by himself for a while and never showed a sign of stress. Great job to Xavier!
The rooms need an update, but they were very clean. I was surprised a full-service Hilton property didn't have streaming available on the TV. Ice machine broken on 5th floor. Annoying little things.
The good: very clean lobbies and room. Water pressure and temp were outstanding. Parking was easy and convenient, though EV chargers are surprisingly not offered. The location couldn't be better in relation to Disney Springs. Easy quick drive over to Magic Kingdom. Finally, they have a great market/coffee shop/Cafe that's all stocked. Overall great stay!
