Steven H
I was debating between 3 or 4 stars but decided it deserved 4 stars for the location and service. This Hilton is directly connected to Disney Springs via a bridge for easy access to restaurants and entertainment. The front desk agent, Ferry, who checked me in was amazing. Friendly, knowledgeable and efficient! He welcomed me and quickly checked me in providing information about the hotel, shuttle to Disney and all of the amenities such as free bottled water and Starbucks coffee. Now for the not so good. This hotel really shows its age, starting when you pull up and see the aging outside. The hallways had peeling wallpaper and in the rooms the bathroom, walls and popcorn ceilings need a major refurbishment. The carpet was nice and the bed was comfortable. If you can live with the cosmetic issues it’s a good place to stay while visiting the parks.
Joanne Mullins
Rooms need renovation, but if you're only staying for a couple of nights for Disney World, it works perfectly. Request for Disney Springs view if you can and on the topest floor. The hotel is a walk away over the bridge from Disney Springs. Very convenient. The bridge is literally outside the hotel's backyard. Disney bus is convenient pick up to the parks, but keep in mind that it doesn't drop you right on the park like a Disney resort would.
Tara Landry
Great location and great accommodations. Walk to Disney springs is easy. Really enjoy Eric who performs his music at the pool and at John T’s on weekends, he is the reason to keep coming back. He’s great! We appreciate the hotel has him here for the guests. Food in John T’s is very good and they stay open late. Overall great choice for your stay in the Orlando area. Has a great homey feel.
Ivana Beerle
For being a Hilton I expected a bit more luxury or something upscale. The elevators are the prettiest part of the building we saw. The free Disney shuttle was a major benefit, since you pay to park at the hotel, why pay twice?
The valet service needs a reality check and some training. My husband walked over to request our car and a female barely acknowledged him and just said “yes?” I watched as she stood there while 3 or 4 guys were fetching cars and she stared at her phone.
Then, I am trying to pack my trunk and a valet guy, in hopes of a tip takes my things I carried out myself (no use of the bellhop) and is shoving bags in my trunk while I am trying to remove things to pack it neatly for a 10 hour drive home. Now I have a nice big scratch on the bumper of my new car.
The hotel restaurant was closed except breakfast. The hotel bar/lounge (Johns? I didn’t see a name) had very good food and was easy to eat at after a day in the parks.
Serena Qu
My boyfriend and I stayed here for our 2023 Christmas trip to Disney World. Everything was absolutely amazing, I really didn’t have much to complain about. Specifically on our stay, we had a wonderful experience! If I was to rate this place on a scale of 0 to 100 I would rate it 98. Here’s why:
We were fortunate enough to check in early at 1 pm. Before this, we had a terrible experience at some motel near the airport and couldn’t wait to get out of there. After entering our room (booked a king bed room), we both “wow”ed by how pretty it is! It has a clean and comfortable king bed, a desk, a TV, even 2 sinks! 1 outside the bathroom and another inside which is perfect for us! Room nice and clean!
It is really walking distance from Disney Springs. You just need to cross the street! The resort offers a coupon passport to literally all restaurants and stores at Disney Springs. We spent a day in Disney Springs before entering the parks, and we got to use the coupons. Location convenient!
There’s a resort fee that you pay for the free shuttle transportation between the resort and the parks, which we are okay with. The shuttles are on time and easy to take! However, we did miss our shuttle back to the resort on our last day to MK. It was 1 am, raining, and we were late by 5 mins. Shuttles are convenient, I just hope they can wait a little longer on rainy days and be more understanding.
Another -1 was that you don’t get to have unlimited drinking water. Staying here, you only have 2 bottles of water per day per room. I personally think is a strange rule given that this is a resort that has a laundry room, fitness center, and DVD rental. So, you would need to “buy your own water” if you want more than 2 bottles of water per day. But I’m sure you can work around this since water fountains aren’t that hard to find (wink). It’s just not very convenient.
But overall, we stayed in multiple hotels when we were in Orlando, and this one was the BEST! I would highly recommend it to anyone who’s looking to traveling to Disney World!