Raena Sieving
We stayed here in July 2025. We were there for a pageant but would come back to stay just for a family vacation now. We got dining points for booking during a certain promotion period. We could use it in the cafe and other restaurants within the hotel. The pool was clean and had good hours. The cafe was open late which we loved. The kids loved the movies you could watch in the room. There is a bus to the Disney parks but we didn’t use it. The parking was easy and accessible. There were elevators on both sides depending where your room was. I had a room and my sister had a room very clean. We had fridges which I loved. There are microwaves in the lobby that are easily accessible for left overs or even some people bought tv dinners to Make. The front desk service was so helpful. Check in was easy and quick as was check out. Highly recommend especially with children
Kristie Carr
I stayed one night as a wheelchair user, and while there were genuine highlights, the accessible room fell short of what I'd expect from a Hilton property.
Let's start with the positives. The location is fantastic — an easy walk to Disney Springs via a footbridge, with an elevator to get you there. The hotel provides a coupon booklet for Disney Springs, which is a nice perk. The on-site café is good for coffee, and the room had a lovely view. Staff were consistently friendly and quick to help. The room itself was clean, and the bed height was ideal for transferring from a wheelchair without being awkward for standing guests either.
In the bathroom, the grab bars were all solid and secure, the toilet flush was on the correct side for easy reach, the handheld showerhead was well-positioned for use from the bench, and the shower curtain had enough weight to stay in place — something that really matters when you don't want your wheelchair getting wet.
Unfortunately, the accessibility issues were hard to overlook. The accessible door does not open automatically from the outside when you scan your key card, and the automatic button on the inside doesn't work either. The door is heavy — I could not enter or exit independently. That alone means this room does not meet the standard of a truly accessible room. There is also a sizeable threshold lip at the room entrance that was a challenge for my electric wheelchair.
Other accessibility concerns: the tile just outside the bathroom is extremely slippery — even with socks on. The shower floor is slightly bubbled up, which could be a trip hazard for guests who shuffle or have difficulty lifting their feet. The bathroom mirror is too low to see your head when standing — not all guests who need a roll-in shower are unable to stand, and some travel with companions who can't bend. The elevators are slightly small; scooter users will need to enter at an angle — manageable, but worth knowing if you're not a confident driver.
Beyond accessibility, the bed was hard, pillows flat, and sheets rough — I woke up with shoulder, back, and neck pain. Soundproofing was poor; I could hear everything from the next room. There's no TV streaming capability, which feels outdated in 2026. The smoking area near the entrance triggered my asthma — it should be relocated away from doors and walking paths. The closet is inside the bathroom behind the door, so clothes pick up shower steam, and a large ironing board blocks it anyway.
I did not raise these issues with management during my stay — nothing was severe enough in the moment, and the staff were responsive when I asked for extra pillows and a blanket (which should have been in the room already). But without a meaningful renovation to the accessible rooms — ideally designed with input from disabled guests — I would not book here again, and I would not recommend this hotel to my disabled clients.
Hilton usually sets a good standard for accessibility. This property has some of the right instincts, but needs significant work to back them up.
Starlynne Gornail
⭐️⭐️⭐️ (Three stars — and I’m being generous because it’s the holidays.)
I’ll start with areas that need improvement, especially given the expectations for Gold members.
The photo of the phone and view is a good indicator of how outdated some Hilton services feel. Guests are given vouchers for water—please stop dehydrating your guests and provide complimentary water bottles, like most other Hilton properties.
The concierge response time was extremely slow. I also forgot my toothbrush and wanted to order room service, but I was told I couldn’t do this by phone and had to go downstairs, which was inconvenient.
Valet parking is overpriced. I walked to a nearby hotel and paid 50% less.
The continental breakfast at Covington Restaurant was not worth the price.
Now for the positives:
✔️ Excellent location—especially for older adults. The group I was with loved being able to walk to Disney Springs.
✔️ The hot tub is amazing and nice touch with champagne
✔️ Carolina from Guest experience Services and the Market Shop is phenomenal—the blue panda ice cream was yummy.
✔️Jean at front desk, the staff are wonderful, they, the people are 5 star!
I’ve stayed at many Hilton locations, which is why this experience stood out in contrast. As someone who works in customer experience and digital health, I’d actually welcome the opportunity to support Hilton as a contractor to help modernize and improve the guest experience. Feel free to reach out if you’d like additional feedback or guidance.
Tammy Kerns
Room was clean and the amenities were overall nice. Proximity to Disney springs is a big plus. We had major issues with noise. There was a band playing by the pool until 10:30pm last night. It was so loud it sounded like they were on our balcony. The noise from the lobby bar area also filtered straight up from a center atrium style design causing an unacceptable amount of of noise. It’s a good thing we didn’t have kids trying to sleep or I’d have been pretty grumpy. Also, several of the outlets/charging ports in the room did not work which was annoying.
Kevin Collopy
The staff at Hilton Lake Buena Vista truly care about our experience. Everyone made a point to ask if we were completely satisfied or needed anything more. They have far exceeded any expectations. We had some door issues and Carlos and Miguel were outstanding working to resolve the issue while keeping the kids entertained/engaged.
My Booking
