Gucci and Snowy
I had a wonderful time staying at Hilton Orlando Buena Vista Palace near Disney Springs Area. The food was good,and the buffet offered a good variety. Parking was convenient early in the day, but if you return later towards the evening hours, you may need to park a bit farther away for self service parking not a big issue but will take a good walk back to the hotel, just something to be aware of. Valet parking is also available for an additional fee.
The staff was very friendly and welcoming. The room size was comfortable for our family of four and met our needs. While the rooms especially the bathrooms could use some updates and perhaps more thorough housekeeping, overall, we were comfortable.
The resort style pool was a big highlight, and the location is excellent very close to Disney Springs and surrounded by theme parks. It would have been nice to see more staff taking food and drink orders around the lazy river area. I didn’t notice anyone offering service there, although there were staff present at the main pool. Having service by the lazy river especially since it’s a more relaxing, family friendly area would really enhance the experience, particularly for guests who want to enjoy with there kids.
While we were relaxing by the pool, we had a great conversation with Mario, a Hilton Guest Ambassador. He was knowledgeable, friendly, and took the time to explain Hilton’s vacation packages. We ended up choosing one that worked perfectly for our next trip. Thank you, Mario!
Overall, this was a great experience, and I would happily do it all over again.
Shelly Vaughn
Great hotel! The staff are so friendly! The valet greeted us every morning we went outside. The rooms are spacious and clean. The hotel has an amazing view of Disney Sorings and Disney fireworks. The lazy river was so much fun! It is in close proximity to restaurants, an outlet mall, you can walk the path to Disney Springs. Great place! It’s our second time staying here and we will be back again!
amy lupo
Worst Hilton I have ever stayed at. Very dirty inside the room and the pool. The room definitely needs to be updated completely. Stains all over the floor and the ceiling was half painted . The room smelled like mold and my family became sick after staying there. The price of the room definitely did not match the quality of the hotel. The pool was cloudy and had a film in it. Owning a pool myself, I know when a pool needs to be cleaned and shocked . Very disappointing.
Michael Johnson
⭐️⭐️⭐️⭐️⭐️ Rave Review for Fernando – Valet Supervisor Extraordinaire
From the moment we arrived at the resort, Fernando made an incredible impression. As the valet supervisor, he ran his team like a well-oiled machine — calm, professional, and impressively efficient, even during the busiest times. He greeted us with genuine warmth, remembered our names, and ensured that every vehicle was handled with care and precision.
What really stood out was his attention to detail and the pride he clearly takes in his work. Fernando didn’t just park cars — he set the tone for a luxury experience the moment we stepped onto the property. It’s rare to encounter someone so dedicated, composed, and skilled in hospitality. He’s a true asset to the resort, and we’re already looking forward to seeing him again on our next visit!
Tamicka Q
Loved how close we were to Disney Springs! We could walk there. Staff were very helpful. Its a beautiful hotel from the outside but the rooms need updating. No outlets for charging in our room other than the bathroom and 1 lamp. No streaming services available either which was a bummer. Lighting could be better too. Lazy river needs to be cleaned and monitored for prohibited behavior we witnessed during our stay. Overall we enjoyed our stay.
My Booking
